BrickLink Discussion Forum

Insurance won’t cover packages that are “delivered” per the USPS tracking. USPS
considers them delivered, even if the neighbor got it accidentally or whatever.

In Feedback, CSC writes:

In Feedback, cosmicray writes:

In Feedback, CSC writes:

Hello everyone,

I had been contacted by a buyer saying "Hi, just letting you know that this
item was not received even though the post office says it was put in my mailbox
yesterday. i have filed a inquiry with USPS but i'm not hopeful."

Now the buyer left neutral feedback for not receiving an item.

I have provided tracking and it shows "Delivered, In/At Mailbox"

Now while I understand that this is frustrating for the buyer, what else can
I do and is there a way to get this feedback removed?

The buyer said in his feedback "Didn’t receive item. Seller did not offer
anything for lost items!"

Again, I understand the frustration, but why should I offer something for a lost
item that was lost by USPS or placed in the wrong mailbox?

Thanks

What value was involved in the order ? Did it exceed the $100 standard coverage
provided by USPS ?

Nita Rae

No, it was much less than 100 Dollars.
It was 20 Dollars. But the buyer never asked for anything or contacted me again
after saying he will check with USPS.
So I was not aware of any progress or anything until I received the feedback.

Author:

Swatson217

Posted:

May 10, 2024 15:33

Subject:

Re: Suggestion: “Submit changes” button

Viewed:

35 times

Topic:

Suggestions

Thank you!

I obviously did not know this. 😃

In Suggestions, jennnifer writes:

In Suggestions, Swatson217 writes:

Add “submit changes” buttons to the top and middle of inventory pages so that
you don't have to scroll all the way down to the bottom to submit changes.

**Not everyone uses (or wants to use) non-BL inventory apps.**

If you click on any field except Comments and hit Enter, it saves any changes
made on the entire page.

~Jen

Author:

Swatson217

Posted:

May 10, 2024 15:28

Subject:

Re: Suggestion: “Submit changes” button

Viewed:

32 times

Topic:

Suggestions

👍

In Suggestions, Ziegelmeister writes:

In Suggestions, jennnifer writes:

If you click on any field except Comments and hit Enter, it saves any changes
made on the entire page.

Yup. Just use hotkeys.

Author:

Swatson217

Posted:

May 10, 2024 08:29

Subject:

Suggestion: “Submit changes” button

Viewed:

69 times

Topic:

Suggestions

Status:

Open

Vote:

[Yes|No]

Author:

Swatson217

Posted:

May 8, 2024 06:38

Subject:

Re: What is an incomplete set?

Viewed:

31 times

Topic:

Terms and Policies

In Terms and Policies, yorbrick writes:

Will this page

https://www.bricklink.com/help.asp?helpID=102

be updated to reflect this new wording?

Currently it still indicates (for used incomplete sets)...

Every item for sale on BrickLink has a Condition which is assigned by the
seller.
:
Incomplete - Set is missing items. Description should state what exactly is missing.

As the seller assigns the condition, do they get to choose what the difference
between serious and very serious is?

Personally, I think rules should be precise so if an item is removed then it
is clear as to why.

So something along the lines of ...

USED: If instructions and/or box are missing, it is still considered COMPLETE
if this is mentioned in the notes. If any of the parts, including stickers, necessary
to build the main model and any supplementary models are missing then the listing
must be marked as incomplete. However, it must be listed as a custom item and
not an incomplete set if any of the following is true:
- It is missing more than 10% of the parts (or whatever is decided how much
can be missing)
- It is missing any of the essence of the set, including missing any of the
figures of an IP set, name tiles in architecture and similar sets, printed parts
unique to the set, etc.

Alternatively, it might be better to just remove the ability to list an incomplete
set. So if anything is missing and the set does not meet the definition of complete
(whether used complete or new complete) then it must be listed as a custom lot.
That way, there is no subjectivity when it comes to items being removed. And
probably less work for the helpdesk or whoever removes items reported.

👆👆👆👆👆👆

Author:

Swatson217

Posted:

May 7, 2024 14:49

Subject:

Re: What is an incomplete set?

Viewed:

33 times

Topic:

Terms and Policies

This whole thing is super confusing for sellers trying to do what is asked of
us. Parameters need to be clear, which they are not.

In Terms and Policies, Admin_Russell writes:

In Terms and Policies, yorbrick writes:

The newsletter does not mention a change either in the policy or the enforcement
of the policy. Nothing has changed in that regard.

As a ball-park figure, if a listing has less than 80% of the complete set contents,
it shouldn't be listed as incomplete. Another rule of thumb - everything
essential to the character of the set must be present, so for example, the signature
printed tile in Architecture sets must be included to list the set as INcomplete.

The newsletter was highlighting the most common problem with incomplete listings,
of which most are in USED condition. New items have different rules. Sets missing
instructions or boxes do not need to be listed as incomplete if these deficiencies
are mentioned in the notes - for USED items. Items listed as NEW must contain
the original packaging and instructions.

What is meant by this statement from the newsletter? Our Item Condition
policy only allows
certain parts of a set to be missing, such as instructions or original packaging,
to qualify it as Incomplete.

USED: If instructions or box are missing, it is still considered COMPLETE if
these deficiencies are mentioned in the notes. However, for more serious
deficiencies, the listing must be marked as INCOMPLETE, and for very serious
deficiencies, it must be listed as a custom item.

NEW: If instructions or box are missing, it is INCOMPLETE at best. It may not
even be able to be listed as INCOMPLETE if the essence of the set is missing
(all the minifigures in an IP set) or if only a small portion of the whole is
present (i.e. a single minifigure or a part).

Author:

Swatson217

Posted:

Apr 27, 2024 12:45

Subject:

Re: Does anyone buy large quantities of brick?

Viewed:

41 times

Topic:

Selling

Yes I have sold big quantities of bricks a few times. It is very intermittent
but when it happens, they clean me out and I am grateful!

In Selling, ryjacks writes:

I have massive quantities of classic colors of brick I've been listing, and
it hasn't really been selling. Does anyone ever sell large quantities of
brick at once? Thank you!!!

Author:

Swatson217

Posted:

Apr 26, 2024 16:11

Subject:

Re: parts in non existent colors deleted

Viewed:

42 times

Topic:

That’s what I thought…but 🤷🏻

In General, yorbrick writes:

In General, Swatson217 writes:

I listed sand blue 2x2 macaroni tile and it was deleted. It is from one of the
newer space sets.

If it is from a new released set that just hasn't been inventoried yet, then
that is really silly. You'd think they would have more things to do than
delete parts like that from sale.

Author:

Swatson217

Posted:

Apr 26, 2024 11:53

Subject:

Re: parts in non existent colors deleted

Viewed:

41 times

Topic:

I listed sand blue 2x2 macaroni tile and it was deleted. It is from one of the
newer space sets.

In General, yorbrick writes:

It is not from PAB. That was just an example to show that there are also legit
ways to get unreleased lego parts.

The part has been retired for 30 years. This is 99.9% sure just a test part that
escaped the factory.

"Escaping the factory" is not the same as legitimate routes such as from
a PAB wall.

It is old. It might have happened a long time ago. But if LEGO wants to stop
illegitimate pieces from being produced and stolen now, they have to put a stop
to all pieces like that. Otherwise, in 30 years time, those new illegitimate
Vader helmets all become fair game to list as they are old and it happened a
long time ago.

Author:

Swatson217

Posted:

Apr 23, 2024 12:55

Subject:

Re: TRYING TO HIT 100 ORDERS 🎉 20% OFF EVERYTHIN

Viewed:

28 times

Topic:

Sales

Just ordered!
😃

In Sales, Back2BackDeals1 writes:

Hi Everyone,

We are trying to reach 100 orders in our store by the end of the month. We aren't
very far away so we would appreciate any support from this community! Also if
there is any minifigures you are looking for that aren't listed please feel
free to send us a message or send us your wanted list, we may have them!

Thanks so much,
Christina & Jeremy

Author:

Swatson217

Posted:

Apr 22, 2024 18:41

Subject:

Got reply from Lego about Help Desk

Viewed:

183 times

Topic:

I emailed Lego asking for information about how they can explain/fix/communicate
about the delays and issues of the BL Help Desk.

First I got an email saying they would check with the customer support team about
the BL Help Desk problem.

Today I got a follow-up.

Here is what they said:

“I've received the reply of our support team, who've checked with the
BrickLink team.
They said that they're all caught up with customers' e-mails and requests.”

🤷🏻‍♂️

Author:

Swatson217

Posted:

Apr 16, 2024 15:23

Subject:

Re: Email Lego Corporate re: Help Desk concerns

Viewed:

53 times

Topic:

Problem

I agree, but it is better than doing nothing LOL

https://imgur.com/a/UStNuVS

In Problem, MiniRoz writes:

In Problem, Swatson217 writes:

Maybe if we all email Lego corporate expressing concerns about the Help Desk
situation, eventually they will at least address it in some way. Fixing it would
be ideal, but information would at least be nice.

(Yes I know they will probably just ignore our emails, but we have no other
recourse as far as I can tell.)

**This is in no way a criticism the humans behind the Help Desk or Admin.**

We DO pay fees every month……

I think it would take hundreds and hundreds of emails about this before LEGO
would even consider taking action to help the situation. I spoke with LEGO customer
service last week about something unrelated, but I also asked if they could look
into an issue I was having on BL. Part of the issue was that one of LEGO’s employees
recently opened a store and was selling loads of expensive minifigs that were
incomplete (missing heads and pauldrons, etc), and that BrickLink wasn’t addressing
the issue. The customer service rep put me on hold to ask a supervisor if there
was a way for them to contact BrickLink, and her response was that LEGO and BrickLink
are completely separate and they had no way of communicating with BL. LEGO, of
course, owns BrickLink, so there should be some channel of communication, but
their strategy seems to be compartmentalizing and putting a divide between the
two. I understand why they do that but, as a parent company, I suspect they would
step in if there were a huge outpouring of complaints or if BL became less profitable.
Most sellers have invested heavily on their inventory, so closing stores isn’t
feasible - I’m not sure how/if your proposed strategy would work. I hope someone
chimes in with a more helpful response

Author:

Swatson217

Posted:

Apr 16, 2024 15:19

Subject:

Re: Help desk not responding

Viewed:

38 times

Topic:

👆EXACTLY!

In General, randyf writes:

https://www.bricklink.com/message.asp?ID=1442600

In General, Swatson217 writes:

I finally sent an email to Lego corporate asking them to address this situation.

Maybe if all sellers send them emails, they will at least communicate SOMETHING
about the situation. It is really poor business practice to have this problem
continuing for so long when you have sellers paying fees every month.

In General, uticabrix writes:

In General, bricksinbloom writes:

How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again

You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service.

Author:

Swatson217

Posted:

Apr 16, 2024 11:28

Subject:

Email Lego Corporate re: Help Desk concerns

Viewed:

125 times

Topic:

Problem

Author:

Swatson217

Posted:

Apr 16, 2024 10:59

Subject:

Re: Help desk not responding

Viewed:

46 times

Topic:

In General, bricksinbloom writes:

You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service.

Author:

Swatson217

Posted:

Apr 12, 2024 11:59

Subject:

Re: Quality control issues

Viewed:

42 times

Topic:

In General, edk writes:

In General, WildBricks writes:

So either the kid who this collection came from is unusually strong or LEGO is
having some serious quality control issues. I've found more broken parts
in this lot than I've ever seen before. I've got plates and bricks from
30+ years ago that have held up better than these parts from under 7 years ago.

Anyone else seeing an increase in damaged parts from newer bulk used purchases?

I found some of those type of cracked parts and several 1x1 round plates with
cracked out sides (PLG) in the 50 pound lot I just finished up. Most likely there
are more that were unnoticed that I will have to deal with later. I cannot spend
days looking for tiny cracks in every part.

I know this is a different issue, but my last 3 orders from LEGO.com have been
missing a significant number of parts or whole sets. Luckily they have a good
customer service system, but it seems odd.

Author:

Swatson217

Posted:

Apr 1, 2024 20:47

Subject:

Re: Celebrate Our 600th order! SALE!

Viewed:

20 times

Topic:

Sales

Thank you as always! 😀

In Sales, Tracyd writes:

In Sales, Swatson217 writes:

In honor of processing our 600th order—-

20% off all Minifigures!

Thank you to everyone who has supported us throughout our first year!

If you haven't bought from The Brick Witch, you are missing out on an excellent
experience.
Get over there and check it out and buy, wait if you buy it I can't. Well,
go ahead and buy it, I will catch it on the restock.

Seriously an awesome seller who goes the extra mile or kilometer if you use those
measurements.

Author:

Swatson217

Posted:

Apr 1, 2024 14:29

Subject:

Celebrate Our 600th order! SALE!

Viewed:

127 times

Topic:

Sales

In honor of processing our 600th order—-

20% off all Minifigures!

Thank you to everyone who has supported us throughout our first year!

Author:

Swatson217

Posted:

Mar 23, 2024 12:07

Subject:

Re: Inventory Change Request for Set 40179-1

Viewed:

27 times

Topic:

Inventories Requests

I can confirm this. I guess it never got changed.

In Inventories Requests, CPgolfaddict writes:

Please make changes to the following inventory:

40179-1 (Inv) Personalised Mosaic Portrait
4502 Parts, 2016
Sets: Sculptures: Mosaic

* Add 40 Part 3024 Black Plate 1 x 1 (Extra)
* Add 30 Part 3024 Dark Bluish Gray Plate 1 x 1 (Extra)
* Add 30 Part 3024 Light Bluish Gray Plate 1 x 1 (Extra)
* Add 30 Part 3024 White Plate 1 x 1 (Extra)
* Add 30 Part 3024 Yellow Plate 1 x 1 (Extra)
* Change {900 to 1100} Part Black 3024 Plate 1 x 1

Comments from Submitter:
Set box says 4502 parts, as do some references, but lego.com says 4702 pieces under the main photo. This is confirmed by parting out two sets. 1100+ black. 900+ of the other colors. (via counting scale).

Count of extras of 900 ct. 1x1 plates ranges from 33 - 35 in my experience. count of extras of 1100 ct. Extras of black 1x1 is 46 in both sets. Recommend adding an inventory note similar to the one found here: https://www.bricklink.com/catalogItemInv.asp?S=31199-1

Author:

Swatson217

Posted:

Mar 21, 2024 14:05

Subject:

Re: Something to keep in mind about picture reqs

Viewed:

36 times

Topic: