Discussion Forum: Messages by psusaxman2000 (291)
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 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 18, 2022 08:25
 Subject: Re: How quickly should sellers resolve problems?
 Viewed: 46 times
 Topic: Problem Order
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In Problem Order, alexwilcox writes:
  In Problem Order, Papanours writes:
  Hello,

I currently have two orders with problems and I'd like to know how much time
on average a seller should be given to 1) answer and acknowledge a complaint
and 2) solve the problem.

Problem 1) fake Lego received (a good copy so seller didn't notice). I immediately
notified the seller and he quickly offered a full refund which I quickly accepted.
2 days later and still no refund.

Problem 2) new minifig delivered with clear blemish on torso (more than a simple
scratch).
I immdeiately sent a message through Bricklink and photos by email. 2 says later
and no reply.

I know this is subjective, but given how serious the problems are (fake Lego
& flawed "new" item) I think it is only reasonable that a seller should act quickly.

However, I am not a seller so I don't know how much work running a store
can be.
How long should I wait before taking the next step (NSS? or Paypal complaint?).
How long should I wait before sending a reminder?

thanks in advance

NT

Most sellers run their stores part time and have other 'proper' jobs
- obviously some of the larger stores do this full time so really depends on
the seller.

Personally I try and reply as quickly as possible - generally the same/next day.
But it really would depend on the sellers situation.

I think you need to allow a maximum of 7 days for them to reply, maybe a reminder
after 3 or 4 days if no replies.

Additionally keep in mind that it was the weekend and some people don't manage
and opperate on the weekend either. I would say 5-7 days before I send another
reminder/message.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 17, 2022 13:18
 Subject: Re: Online Inventory Checklist w/o DL
 Viewed: 30 times
 Topic: Help
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In Help, BaronBlackbird writes:
  Howdy,

Maybe there is a place right here on BL, but maybe not...

What I'm looking for is a way to do a checklist of a set's inventory
without printing our i.e. wasting paper.

I'd like to be able to count the parts I have & then make a mark/check of
some sort & then move on to the next piece to see if I have all the pieces.

Thanks!

The easiest way that I've found is to create a wanted list from the set.
If you go to the set page, under "my wanted list" click "part out". Here you
can create a new wanted list specific to the set and you can use the check boxes
and other features to track your set progress. In the end, you'll also have
the wanted list ready for all the parts that you need to purchase.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 17, 2022 11:53
 Subject: Inventory Change Request for Set 21331-1
 Viewed: 20 times
 Topic: Inventories Requests (Entry)
 Status:Open
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Please make changes to the following inventory:
 
Set No: 21331  Name: Sonic the Hedgehog - Green Hill Zone
* 
21331-1 (Inv) Sonic the Hedgehog - Green Hill Zone
1003 Parts, 3 Minifigures, 2022
Sets: LEGO Ideas (CUUSOO): Sonic the Hedgehog

* Add 1 Part 29119pb012 Black Wedge 2 x 1 x 2/3 Right with White Oval Pattern (Sticker) - Set 21331 (Counterpart)
* Add 1 Part 29120pb012 Black Wedge 2 x 1 x 2/3 Left with White Oval Pattern (Sticker) - Set 21331 (Counterpart)
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 17, 2022 10:56
 Subject: Inventory Change Request for Set 21331-1
 Viewed: 27 times
 Topic: Inventories Requests (Entry)
 Status:Open
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Please make changes to the following inventory:
 
Set No: 21331  Name: Sonic the Hedgehog - Green Hill Zone
* 
21331-1 (Inv) Sonic the Hedgehog - Green Hill Zone
1003 Parts, 3 Minifigures, 2022
Sets: LEGO Ideas (CUUSOO): Sonic the Hedgehog

* Add 1 Part 2454pb210L Reddish Brown Brick 1 x 2 x 5 with Dark Orange and Reddish Brown Checkered Pattern on 3 Sides Model Left Side (Stickers) - Set 21331 (Counterpart)
* Add 1 Part 2454pb210R Reddish Brown Brick 1 x 2 x 5 with Dark Orange and Reddish Brown Checkered Pattern on 3 Sides Model Right Side (Stickers) - Set 21331 (Counterpart)
* Add 1 Part 24309pb032L Light Bluish Gray Slope, Curved 3 x 2 with Black and Yellow Danger Stripes Arrow Pattern Model Left Side (Sticker) - Set 21331 (Counterpart)
* Add 1 Part 24309pb032R Light Bluish Gray Slope, Curved 3 x 2 with Black and Yellow Danger Stripes Arrow Pattern Model Right Side (Sticker) - Set 21331 (Counterpart)
* Add 2 Part 24309pb033 Light Bluish Gray Slope, Curved 3 x 2 with Black Grille Plate with Rivets Pattern (Sticker) - Set 21331 (Counterpart)
* Add 1 Part 3660pb027L Dark Orange Slope, Inverted 45 2 x 2 with Flat Bottom Pin with Dark Orange and Reddish Brown Checkered Pattern on Both Sides Model Left Side (Stickers) - Set 21331 (Counterpart)
* Add 1 Part 3660pb027R Dark Orange Slope, Inverted 45 2 x 2 with Flat Bottom Pin with Dark Orange and Reddish Brown Checkered Pattern on Both Sides Model Right Side (Stickers) - Set 21331 (Counterpart)
* Add 1 Part 4162pb257 Black Tile 1 x 8 with '1 281020 VIV', '2 76642 LCK', and '3 1991 SAM' Score Leaderboard Pattern (Sticker) - Set 21331 (Counterpart)
* Add 1 Part 3068bpb1940 Light Bluish Gray Tile 2 x 2 with Groove with Pixelated Blue and White Circle in Yellow Square on Black Background Pattern (Sticker) - Set 21331 (Sonic the Hedgehog Shield Video Monitor) (Counterpart)
* Add 1 Part 3068bpb1939 Light Bluish Gray Tile 2 x 2 with Groove with Pixelated Circle in Yellow Square on Black Background Pattern (Sticker) - Set 21331 (Sonic the Hedgehog Super Ring Video Monitor) (Counterpart)
* Add 1 Part 3068bpb1941 Light Bluish Gray Tile 2 x 2 with Groove with Pixelated Red Shoe in Yellow Square on Black Background Pattern (Sticker) - Set 21331 (Sonic the Hedgehog Power Sneakers Video Monitor) (Counterpart)
* Add 1 Part 3068bpb1938 Light Bluish Gray Tile 2 x 2 with Groove with Pixelated Sonic the Hedgehog Head on White Background Pattern (Sticker) - Set 21331 (Sonic the Hedgehog One-Up Video Monitor) (Counterpart)
* Add 1 Part 3068bpb1942 Light Bluish Gray Tile 2 x 2 with Groove with Pixelated Stars in Yellow Square on Black Background Pattern (Sticker) - Set 21331 (Sonic the Hedgehog Invincible Video Monitor) (Counterpart)
* Add 1 Part 87079pb1078 Black Tile 2 x 4 with Pixelated Sonic the Hedgehog Head and Yellow 'SONIC x 3' Pattern (Sticker) - Set 21331 (Counterpart)
* Add 1 Part 14769pb500 Dark Azure Tile, Round 2 x 2 with Bottom Stud Holder with White Eyes and Mandibles Pattern (Sticker) - Set 21331 (Sonic the Hedgehog Moto Bug Face) (Counterpart)
* Add 1 Part 14769pb499 Dark Azure Tile, Round 2 x 2 with Bottom Stud Holder with White Eyes and Mandibles, Blue Angry Eyelids Pattern (Sticker) - Set 21331 (Sonic the Hedgehog Moto Bug Face) (Counterpart)
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 15, 2022 09:37
 Subject: Re: Ninjago torso identification
 Viewed: 27 times
 Topic: Catalog Identification
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In Catalog Identification, cycbuild writes:
  In Catalog Identification, ZwarteMagica writes:
  Thank you for your reply! This is it.

Any feedback on how you did find this torso?
Christian (the reply above) seems to have the same problem we are facing.

In Catalog Identification, cycbuild writes:
  
 
Part No: 973pb4147c01  Name: Torso Tunic with Yellowish Green Hem, Dark Blue Scarf, Belt and Ghost Yin Yang on Back Pattern / Dark Blue Arms / Dark Purple Hands
* 
973pb4147c01 (Inv) Torso Tunic with Yellowish Green Hem, Dark Blue Scarf, Belt and Ghost Yin Yang on Back Pattern / Dark Blue Arms / Dark Purple Hands
Parts: Minifigure, Torso Assembly, Decor.
 
Minifig No: njo644  Name: Ghost Ninja Karenn / Ghost Warrior / Soul Archer - Legacy
* 
njo644 (Inv) Ghost Ninja Karenn / Ghost Warrior / Soul Archer - Legacy
Minifigures: NINJAGO: Legacy

No prob! I searched for "Ghost Ninja" and I found it under another subtheme

Additionally, you can use the "color guide" to search as well. Here it is broken
down by color and then you can use the category "Minifigure, Torso Assembly,
Decor.".

https://www.bricklink.com/catalogColors.asp?utm_content=subnav
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 12, 2022 11:46
 Subject: Motorizing New Loop Coaster
 Viewed: 79 times
 Topic: General
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I'm new to the process of motorizing anything and don't have any of these
types of parts so I'm looking for some incite. With the new Loop Coaster
 
Set No: 10303  Name: Loop Coaster
* 
10303-1 (Inv) Loop Coaster
3712 Parts, 11 Minifigures, 2022
Sets: Creator: Creator Expert: Fairground Collection
, there is the opportunity to motorize the lift mechanism so that
it can run continuously. Per the set recommendations, they suggest to use
 
Set No: 88015  Name: Battery Box
* 
88015-1 (Inv) Battery Box
1 Part, 2021
Sets: Power Functions: Powered Up
and
 
Set No: 88013  Name: Technic Large Motor
* 
88013-1 (Inv) Technic Large Motor
1 Part, 2020
Sets: Power Functions: Powered Up
. Would it also be possible to use the older parts
 
Set No: 8881  Name: Power Functions Battery Box
* 
8881-1 (Inv) Power Functions Battery Box
1 Part, 2008
Sets: Power Functions
and
 
Set No: 8883  Name: Power Functions M-Motor
* 
8883-1 (Inv) Power Functions M-Motor
1 Part, 2008
Sets: Power Functions
? I don't know if these are powerful enough or not.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 10, 2022 13:31
 Subject: Re: Consequential enough for a stand-alone post
 Viewed: 53 times
 Topic: Shipping
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In Shipping, popsicle writes:
  ... and not as a straight forward reply, I feel.

Addressing this and similar posts: https://www.bricklink.com/message.asp?ID=1349983

From your end, how would you always know that the vendor “takes 2-3 days before
they turn it over to shipper”?


Just one of what I'm certain are several possible scenarios:

I take a deal of pride (those that know me would say to obsession) in quick
order processing, which includes getting the package into USPS possession. I
do this by packaging every order and having it ready to go before invoicing.
Upon receiving payment, the label is immediately created and applied. It's
here the obsession kicks in, as I then feel the urge to drive it the one km to
our PO without delay, thus finishing my part of the deal I made.

Here's where the question I posed to you plays out: I only ever use the package
drop box in the lobby when open, or exterior when closed. Arriving home, I immediately
change the status to "shipped" followed by a Drive Thru message being sent with
tracking link. We all know how tracking lags, and the link may not show 'shipper
possession' for sometime, on weekends and holidays it can be days.

Does the buyer then feel like you, that I was premature, perhaps even dishonest,
in changing the status to shipped? It’s actually an honest question that I’ve
always wondered: How do my buyers really feel about it?

-popsicle

As a seller, I follow a similar process although I don't have the instant
urge to drive to the post office to drop them off. When I have an order come
in, I feel like I have to pull it right away. I don't get a lot of orders
either, so it tends to give me a few minute break from my full time job so maybe
that's the real motivation. Either way, I almost always ship the next day
via my mail box to my mail carrier. They scan packages on pickup and I know
they are in the system within the next hour or two. However, I still mark them
as shipped as soon as I see the mail go. I then flip the order to shipped, post
my feedback and send a drive through as well.

As a buyer, when I see a "shipped" for me it just means that it's left the
sellers hands. That could mean a drop box, at the desk or mail carrier like
I do. I don't think that it is dishonest or premature in any way, but this
also could be the way of the US postal system as well.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 8, 2022 15:54
 Subject: Re: Does anyone have these parts?
 Viewed: 77 times
 Topic: Help
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In Help, ImperialFleet writes:
  Hello,

Does anyone have a large (more than 5) quantity of old yellow Han Solo's
head BOS? Ill pay $5 a head. We can negotiate on the price if needed. Thanks!!!


Aaron`s Bricks

https://www.bricklink.com/v2/catalog/catalogitem.page?P=3626bps5#T=P&C=3
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 6, 2022 08:28
 Subject: Re: PayPal Onsite and PayPal address
 Viewed: 46 times
 Topic: Technical Issues
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In Technical Issues, TakeAbricK writes:
  I really thought when buyers use PayPal Onsite, the Bricklink address was copied
to PayPal. But now I have my first difference.

Was I wrong all this time, was it changed or is this a technical error?
Luckily I checked this one, for I really want to ship to the PayPal address only.

Diana

As far as I know, they are not the same. Paypal has it's on address information
that you fill in when you create an account there, similar to BL. You'll
need to "confirm" that they BL address is the Paypal address in order to get
the assurance.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jul 5, 2022 11:13
 Subject: Re: Bricklink sending eronate oss total
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 Topic: Taxes
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In Taxes, WhiteStallions2 writes:
  Today i've got an email from brick that inform me my 2021 distance selling
sales exceeds 10k.

I.ve made an export of this period (01.07.2021 -01.07.2022) and i've noticed
that they took into total shipping cost, fees, taxes, local shippings, non Eu
shippings. and all canceled orders, they are all summed and for this cause i've
exceed the 10k.

For ex, the real selling to Eu customers is ~ 2000+ euro.

I've opened a support ticket but this is strange, they have 1 year to implement
it correctly.

How does this work? You are a brand new user as of today, already have a feedback,
a store and 10k in sales? Looks like some accounts need to be merged.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jun 4, 2022 11:39
 Subject: Re: The BrickLink Designer Program R2
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 Topic: Searching
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In Searching, LuxDeorum writes:
  Will anybody sell BrickLink Designer Program Round 2 in the future?I want to
buy Retro Bowling Alley ,if you plan to sell it in the future,please tell me
how much you will sell.(Preferably in the US)

There will most likely be some that pop up on here once they start to distribute.
I'm sure some people just bought every set to sell off the ones they don't
want, but you can't offer them for sale yet as they don't exist. Just
wait around and they'll get added to the catalog and market price will be
established.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jun 4, 2022 11:36
 Subject: Re: Correction of shipping cost.
 Viewed: 37 times
 Topic: Shipping
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In Shipping, Nubs_Select writes:
  Try adding a size limit in the shipping settings

You will have to make this adjustment on each shipping method that you offer,
that you want/need to adjust. If you go to your store settings - Shipping -
select a shipping method to update, then go all the way to the bottom to "Restrictions
and Adjustments". Under the "Package adjustment" select the drop down and then
add a "padding adjustment". Basically you are adding a buffer to be use when
an order is placed. Hope that helps.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jun 3, 2022 20:25
 Subject: Re: Correction of shipping cost.
 Viewed: 46 times
 Topic: Shipping
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In Shipping, peregrinator writes:
  In Shipping, Raidersteve78 writes:
  As a new seller what is the general procedure when a buyer chooses the shipping
option cheaper than the final cost due to the bulk of the order?

Do I cover the cost or ask for the additional 6 dollars?

You cover the cost and fix your settings so that it doesn't happen again.

+1

There is a learning curve to getting started and adjusting the rates for shipping
especially if you are using instant checkout. One option is to only use the
invoicing method. Then you can pull the order, get everything packed and weighted
and send an invoice with a proper shipping method. Down side to this is that
you do all the work upfront and if the shipping is to high for the buyer, they
have the right to cancel and you have to break everything back down and put it
away again.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jun 2, 2022 15:53
 Subject: Re: BDP Round 3 update
 Viewed: 62 times
 Topic: Designer Program
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In Designer Program, morph147 writes:
  In Designer Program, SylvainLS writes:
  In Designer Program, morph147 writes:
  […]
Wait I am confused. Does this mean what I paid will be returned and then I will
be recharged? If so and I need to update the credit card info how will this work?

You didn’t actually paid anything yet.  It was only an authorization check.

When the set will be sent (and only then), you’ll be actually charged.

Ah now this brings up an interesting point. If I need to update my card later
on to have it go on a different card will I be allowed to do this?

Yes 100%. I had to do this for the first round. All you need to do is call
Lego support number and provide the order details. They'll make the update
on their end and it'll go through without issue when it ships.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Jun 1, 2022 11:13
 Subject: Re: Used UCS Gunship for sale at $250 no figures
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 Topic: Sales
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In Sales, Bricks4Pieces writes:
  Great conditioned used ucs gunship in my store for $250 no figures but I can
include box and instructions upon request. Set is in amazing condition.

You have this listed as Used/Completed, but missing minifigures. This is not
correct and should be "incompleted"
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: May 27, 2022 09:15
 Subject: Re: Please add part 4215apb12 to set 6661-2
 Viewed: 34 times
 Topic: Catalog Requests
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In Catalog Requests, elias3 writes:
  In Catalog Requests, randyf writes:
  In Catalog Requests, Bendix writes:
  Part 4215apb12 belongs to set 6661-2 (pending approval)


Once the set is approved, it can have an inventory added to it that will contain
this part. Since this functionality exists, I have marked this request as "Already
Exists".

Cheers,
Randy


Hi Randy

I thought it was agreed not to do this as this wasn't really a Lego promo.

If I'm correct, it was WDR itself that did the printing to hand it out to
the employees.

I could be wrong


Stefaan

https://www.bricklink.com/message.asp?ID=1342760
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: May 27, 2022 09:12
 Subject: Re: Akro-Mils
 Viewed: 35 times
 Topic: Off Topic
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In Off Topic, Sadler_Bricks writes:
  I use amazon it has not failed me but if you dont like that try the other choices.

Sadler_bricks

+1
I've not had any issue with Amazon either.

Additionally there are not a lot of tray dividers that come with the case. These
are a tight fit and work really well.

https://smile.amazon.com/gp/product/B07TZVP3ZV/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: May 27, 2022 09:04
 Subject: Re: Muppets display
 Viewed: 28 times
 Topic: My Own Creation
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In My Own Creation, Heartbricker writes:
  Made this to be in a display case in our shop,
Enjoy 😊

That's really sharp. Especially like the balcony booth. Great job.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: May 26, 2022 08:30
 Subject: Re: Searching of multiple articles from wanted li
 Viewed: 18 times
 Topic: Buying
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In Buying, R083R70 writes:
  Hello,

I'm new here and not very skilled with market.
My question is: if I have 3 pieces in Wanted List, is there a way to search for
sellers that have all of them?

Thanks, bye
Roberto

Yes. If you hover over the "heart" for Want list and select "Buy". Then on
the next page, select the check box for all the wanted list that you would like
to search for and click "Apply". Then you can manually filter through the provided
list or use the "auto-select" feature.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: May 23, 2022 11:18
 Subject: Re: valued negatively
 Viewed: 39 times
 Topic: Help
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In Help, davisito writes:
  Hello, I am a buyer and valued negatively, how can I remove the negative vote
now? Thank you

You can remove feedback up to 30 days.
https://www.bricklink.com/feedbackDel.asp
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: May 18, 2022 10:31
 Subject: Re: Order cancelled????
 Viewed: 74 times
 Topic: Designer Program
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In Designer Program, r0bb writes:
  In Designer Program, echogamer writes:
  We’re really sorry, but your recent LEGO® Shop order T3909600xx has been cancelled
because it went above our purchase limits for the following items:
910008 Modular Construction Site

I ordered two..

Was one a limit?

Same story here. I placed an order for myself, paid with creditcard, all fine.
After that I placed a second order for family using their shipping address and
their credit card, but via the same Bricklink and Lego.com account. Thinking
this was alright and within 'fair use'. They are not 'online people'.

I noticed after refreshing like 20-30 minutes later that my first order was cancelled
(I received the e-mail about that like 8 hours later).

In my panic that my own order was now gone and sets were all selling out I placed
a THIRD order and paid using Paypal. That order nog hangs in limbo, unprocessed,
no e-mail confirmation. Will now start the process of trying to get that resolved
and/or money back.

What a fiasco...

My guess is that all your orders will be cancelled as you ordered more that 1
from the same account. Shipping address doesn't matter as the same user
made the purchase and it was limited to 1. As for getting your money back, you
were never charged. If you used a credit card, there is an authorization that
is on your account that will drop in time and for Paypal, it's kind of the
same thing. With the PP system, they move the money, but Lego won't actually
process the order since they aren't shipping anything and it will automatically
come back to you. I did this for my order in the first round and I want to say
it came back in like 2 weeks or so.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: May 18, 2022 10:24
 Subject: Re: Pick a Brick is now a joke.
 Viewed: 80 times
 Topic: LEGO products
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In LEGO, Jakk42 writes:
  In LEGO, jonwil writes:
  From what I heard the shutdown of standard parts is just to allow them to catch
up on all the outstanding orders and once that's done things will come back.

I'm hoping they get caught up soon. I'm building a Black Falcon army
to go with the castle MOC I'm building from eight (or more) 3 in 1 sets,
and right now I can't get any weapons except bows or crossbows, no shields
at all, and only the full-face helmets from the blacksmith set. I ended up placing
three separate orders because on my first order I didn't find the heads or
the helms, and on the second order I forgot to add heads for the figures from
the first order. So I'll have three sets of 20 figures each, with only 20
helmets because I want the open-face helmets for the others, and no weapons or
shields. I'm hoping that things are back to normal soon. This is my first
experience with Pick-a-Brick, and it looks like I chose a bad time. LOL

It's unfortunate that there isn't another site that sells individual
parts, with quicker shipping turnaround, better pricing and relatively fast customer
support.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: May 18, 2022 10:20
 Subject: Re: LEGO order details page, no name is displayed
 Viewed: 49 times
 Topic: Designer Program
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In Designer Program, echogamer writes:
  
  Wouldn't this be better addressed to the good folks at Lego.com?

LEGO owns bricklink and they read these forums.
https://static.bricklink.com/renovate/img/nav-community.svg
The owners of Designer Program are LEGO employees which know who to contact at
LEGO corp to fix this long standing order detail page flaws.

I think you have some higher expectation that what actually exist. While Lego
owns BL, they are two different group and I very much doubt that they open or
work on ticket for each others systems. Just my two cents.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: May 17, 2022 16:34
 Subject: Re: Account Recovery
 Viewed: 38 times
 Topic: Help
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In Help, Kripticon writes:
  Hello Bricklink Community,

I recently discovered that my [old] account had been suspended due to inactivity
after not purchasing or logging in for quite awhile. One way or another, the
email with the link to verify/keep my account was deleted or misplaced. I'm
not complaining and I realize that it was my responsibility to keep my account
active. I was just wondering if it were still possible to recover my account.
If it helps, I still have the original email that I received when I created my
account in 2012. Also, I did try a keyword search for other threads related to
this question but it didn't return any relevant results. Thank you in advance
to the community for your help.

There is a thread somewhere in this forum about this. There was a change to
agreement in the backend that you had to agree to. If this did not happen in
a period of time, they locked your account. They sent an email to everyone with
the recovery process, but this was a long time ago. I believe you need that
to recover. I'll keep digging to see if I can find the specifics.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: May 17, 2022 16:30
 Subject: Re: Order cancelled????
 Viewed: 90 times
 Topic: Designer Program
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In Designer Program, echogamer writes:
  In Designer Program, echogamer writes:
  We’re really sorry, but your recent LEGO® Shop order T3909600xx has been cancelled
because it went above our purchase limits for the following items:
910008 Modular Construction Site

I ordered two..

Was one a limit?

wow, they canceled 5x of my orders, (ordered two of everything)

So what happens now that all my duplicate orders are gone for a project that
says SOLD OUT?

Are they going to make less then 10k sets or reopen the inventory?

I'm pretty sure this was stated somewhere before, but if you don't follow
the order specifics, your entire order is cancelled. This would mean that you've
lost out on the items that are currently sold out. Sorry.

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