Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | BricksByTRiver  | | Posted: | Jan 16, 2024 09:39 | | Subject: | Re: Fraudulent requests to not pay TAXES | | Viewed: | 41 times | | Topic: | Problem Order | |
| In Problem Order, zorbanj writes:
| | In Problem Order, BricksByTRiver writes:
| | Dear all,
In the last few months, we received 2 requests from buyers requesting us to fill
in the customs form with the total price much below the total cost to avoid paying
taxes in their countries (bigbao and lycaneart). Worst, they requested us to
commit fraud in our own country.
Those orders were canceled, so we lost 15 euros to PayPal fees.
If this happens again, we are thinking of not replying to the buyer about their
request and just sending the order with the customs form filled in correctly.
What do you think?
|
The buyer could refuse to pay the customs fees. The package will then be returned
to you, and you will lose the shipping costs paid on top of the PayPal fees.
You can language on your terms page stating that you will not undervalue orders
for customs forms - there are many examples from other stores that you can copy.
You can also hold back the PayPal fees when you refund a cancelled order, but
you may get negative feedback as a result. Or you can do what you are doind now
and eat the PayPal fees as a cost of doing business and report the buyers.
|
Or we can send the order, then it returns and then we paid the Paypal fees and
also the shipping...
We have information about the customs form in our terms.
|
 |
| Author: | BricksByTRiver | | Posted: | Jan 16, 2024 09:30 | | Subject: | Re: Fraudulent requests to not pay TAXES | | Viewed: | 38 times | | Topic: | Problem Order | |
| In Problem Order, zorbanj writes:
| | In Problem Order, DanialR writes:
| | In Problem Order, BricksByTRiver writes:
| | Dear all,
In the last few months, we received 2 requests from buyers requesting us to fill
in the customs form with the total price much below the total cost to avoid paying
taxes in their countries (bigbao and lycaneart). Worst, they requested us to
commit fraud in our own country.
Those orders were canceled, so we lost 15 euros to PayPal fees.
If this happens again, we are thinking of not replying to the buyer about their
request and just sending the order with the customs form filled in correctly.
What do you think?
|
I wonder what would happen if a copy of their email requesting the lower cost
accidentally ended up with the customs forms? 
|
Nothing would happen. The buyer either pays the customs duties or refuses. Upon
refusal the package will be returned to the seller, and the seller will be out
the cost of shipping on top of the PayPal fees.
|
That's exactly why we canceled the orders...
|
|
| Author: | BricksByTRiver | | Posted: | Jan 16, 2024 09:27 | | Subject: | Re: Fraudulent requests to not pay TAXES | | Viewed: | 48 times | | Topic: | Problem Order | |
| We cannot include such message in our terms in European Union.
In Problem Order, Nubs_Select writes:
| | Unless I’m missing something you don’t have to cancel the order. I’ve gotten
messages like that a few times and just tell them no and ship the order out with
the full amount on the forums and havnt had any issues. (It might be different
in Europe but can’t you adjust your terms to say if they do that that you just
won’t refund the PayPal fees or something?)
|
|
|
| Author: | BricksByTRiver | | Posted: | Jan 16, 2024 00:39 | | Subject: | Fraudulent requests to not pay TAXES | | Viewed: | 229 times | | Topic: | Problem Order | |
| Dear all,
In the last few months, we received 2 requests from buyers requesting us to fill
in the customs form with the total price much below the total cost to avoid paying
taxes in their countries (bigbao and lycaneart). Worst, they requested us to
commit fraud in our own country.
Those orders were canceled, so we lost 15 euros to PayPal fees.
If this happens again, we are thinking of not replying to the buyer about their
request and just sending the order with the customs form filled in correctly.
What do you think?
Don't you agree that the Bricklink Team could include a message in the newsletters
reinforcing the message that this kind of request is totally illegal everywhere
in the world, and it is not a special request from the stores (if they have that
information in terms of service)?
|
|
| Author: | BricksByTRiver | | Posted: | Nov 9, 2022 18:43 | | Subject: | Re: Help Method to turn invoice into manual mode? | | Viewed: | 20 times | | Topic: | Shipping | |
| Amazing!
Thank you so much.
It's done! We hope it is working now.
All the best
BricksByTheRiver Team
In Shipping, 1001bricks writes:
| | In Shipping, BricksByTRiver writes:
| | For Sellers! Help, please.
How can I include a shipping method that turns the invoice into manual mode and
not instant checkout?
I am in the EU zone, and I want to create an option to Keep the order open or
to be used by EU Business buyers (that should not pay the EU VAT to my country).
Thank you in advance for your help!
|
|
|
|
| Author: | BricksByTRiver | | Posted: | Nov 9, 2022 17:52 | | Subject: | Help Method to turn invoice into manual mode? | | Viewed: | 47 times | | Topic: | Shipping | |
| For Sellers! Help, please.
How can I include a shipping method that turns the invoice into manual mode and
not instant checkout?
I am in the EU zone, and I want to create an option to Keep the order open or
to be used by EU Business buyers (that should not pay the EU VAT to my country).
Thank you in advance for your help!
|
|
| Author: | BricksByTRiver | | Posted: | Jan 12, 2022 03:08 | | Subject: | Re: TRYING TO VIEW MY INVENTORY | | Viewed: | 49 times | | Topic: | Help | |
| Go to https://www.bricklink.com/v2/mystore/management.page
1. Disable:
Do not show weight in my store's shopping cart even if a buyer selected to
show it
then save
2. Choose the option again and save
3. It works!
In Help, Thisoldtoyhouse writes:
| | I am trying to view my inventory, minifigures star wars in particular, and I
am not able to view them...any suggestions. I show 500+ in my inventory, but
when I go and attempt to view them, no items are shown...
harry
|
|
|
| Author: | BricksByTRiver | | Posted: | Jan 12, 2022 03:01 | | Subject: | Re: BUG!! Re: TRYING TO VIEW MY INVENTORY | | Viewed: | 41 times | | Topic: | Help | |
| Go to https://www.bricklink.com/v2/mystore/management.page
1. Disable:
Do not show weight in my store's shopping cart even if a buyer selected to
show it
then save
2. Choose the option again and save
3. It works!
In Help, SezaR writes:
| | In Help, Thisoldtoyhouse writes:
| | I am trying to view my inventory, minifigures star wars in particular, and I
am not able to view them...any suggestions. I show 500+ in my inventory, but
when I go and attempt to view them, no items are shown...
harry
|
I have the same problem.
This is a bug. I hope they (can) correct it quickly.
|
|
|
| Author: | BricksByTRiver | | Posted: | Jan 12, 2022 02:57 | | Subject: | Re: Stockroom - No items Found | | Viewed: | 57 times | | Topic: | Technical Issues | |
| Go to https://www.bricklink.com/v2/mystore/management.page
1. Disable:
Do not show weight in my store's shopping cart even if a buyer selected to
show it
then save
2. Choose the option again and save
3. It works!
In Technical Issues, Mega-legola writes:
| | In Technical Issues, peregrinator writes:
| | In Technical Issues, Admin_Russell writes:
| | In Technical Issues, zorbanj writes:
| | When I try to access my stockroom, I get the attached error. I have 55 items
in my stockroom.
|
Just a brief message to let you know we are aware of this problem and are working
to fix it.
Thank you.
|
It seems to work with Catalogs and Instructions but nothing else - at least not
Sets, Parts, Minifigures, or Gear
|
I'm having this with minifigs. When i went to manage inventory, it shows
no items, but the sets show. The Minifigs can still be seen when searching in
the market.
|
|
|
| Author: | BricksByTRiver | | Posted: | Jan 12, 2022 02:57 | | Subject: | Re: My Inventory -> Minifig - No Item Items Found | | Viewed: | 20 times | | Topic: | Technical Issues | |
| Solution!
Go to https://www.bricklink.com/v2/mystore/management.page
1. Disable:
Do not show weight in my store's shopping cart even if a buyer selected to
show it
then save
2. Choose the option again and save
3. It works!
In Technical Issues, fantechnic writes:
| | Hiya, Im guessing this is related to the Stockroom Search Items...
If I go to My Inventory, then Click on Any of the the minifig categorys I get
'No Items Found' .... for any categories that have some retained pricing
(ie Have a Zero lot Stockroom item) and hence also for the 'Show All'
link.
I also noticed when parting out a set for Items that I already have in my inventory,
the 'View Inventory Detail' is broken (it shows nothing found) for minifigures.
Hope this is sorted soon; cant really part anything else out until it is 
|
|
|
| Author: | BricksByTRiver | | Posted: | Jan 12, 2022 02:52 | | Subject: | Re: Stockroom, "Show All" inventory, dimensions | | Viewed: | 25 times | | Topic: | Technical Issues | |
| THANK YOU SO MUCH!!!
It worked!
In Technical Issues, dcarmine writes:
| | In Technical Issues, BrickAThon writes:
| | In addition to the major issues with Stockrooms right now, you can also not see
any inventory when selecting "Show All" - and to add insult to injury, now the
"dimensions" are all messed up which makes the input boxes super small.
AND - now I'm going through our shops inventory and only a couple of items
can be seen with any inventory - everything else is not showing up at all. Example:
Animal, Accessory (300 items in 1 lot), Animal, Air (750 items in 4 lots) show
up fine. Then, Animal, Body Part, Decorated (625 items in 3 lots) won't show
up at all - says ZERO items and it's very hit/miss - I have one that has
over 70 lots that comes in fine, but the ones around it do not.
HELP PLEASE.
This is insanity. There's no way to do proper work on your store like this...
Tracy
BrickAThon/BulkAThon
|
Me too!!!
|
|
|
| Author: | BricksByTRiver | | Posted: | Jan 12, 2022 02:44 | | Subject: | Re: My Inventory -> Minifig - No Item Items Found | | Viewed: | 24 times | | Topic: | Technical Issues | |
| Hi,
I sent a message some minutes ago to the Support, because similar problem too!
Maybe you should do the same... I sent print screens.
There are no items in several different sections (minifigures, minifigs parts,
weapons, etc...) of my inventory but they are shown on the store frontpage. I
am not able to access those items in the backoffice or upload additional items.
I hope Bricklink team solves this quickly.
Best
Pedro
In Technical Issues, fantechnic writes:
| | Hiya, Im guessing this is related to the Stockroom Search Items...
If I go to My Inventory, then Click on Any of the the minifig categorys I get
'No Items Found' .... for any categories that have some retained pricing
(ie Have a Zero lot Stockroom item) and hence also for the 'Show All'
link.
I also noticed when parting out a set for Items that I already have in my inventory,
the 'View Inventory Detail' is broken (it shows nothing found) for minifigures.
Hope this is sorted soon; cant really part anything else out until it is
|
|
|
| Author: | BricksByTRiver | | Posted: | Jun 21, 2021 14:37 | | Subject: | Re: Enough with the incomplete refunds! | | Viewed: | 65 times | | Topic: | Selling | |
| I am in Portugal, Europe
In Selling, peregrinator writes:
| | In Selling, BricksByTRiver writes:
| | Hello,
Thank you for rise up this topic.
The tax applies also to the shipping amount.
Best,
BricksByTheRiver
|
Not in every state - most of them, yes, that appears to be the case.
|
|
|
| Author: | BricksByTRiver | | Posted: | Jun 21, 2021 11:29 | | Subject: | Re: Enough with the incomplete refunds! | | Viewed: | 68 times | | Topic: | Selling | |
| Hello,
Thank you for rise up this topic.
The tax applies also to the shipping amount.
Best,
BricksByTheRiver
In Selling, pgremeau writes:
| | In Selling, cosmicray writes:
| | In Selling, pgremeau writes:
| | But also, do sellers really have to find out the sales tax %age for a seller
and compute it manually???
|
Yes and no. If the refund is done via BL, the seller has to enter an amount.
But it isn't terribly obvious what amount to enter. The last time I did one,
I kept changing the amount until I zeroed in on the correct net refund, and then
took it for granted that the sales tax shown was the correct amount. It can be
done, but you have to twiddle the numbers for a few minutes.
Nita Rae
|
It seems what you are describing is what I said, you had to guess the buyer's
sales tax percentage to find the full refund amount.
And it could made worse by the fact that it's not clear whether the tax applies
also to the shipment amount.
I think BL worked with a company to implement the sales taxes, why do they expect
sellers to be able to figure it on their own?
|
|
|
| Author: | BricksByTRiver | | Posted: | Jun 10, 2021 03:34 | | Subject: | Star Wars on Sale / com Desconto !! | | Viewed: | 41 times | | Topic: | Sales | |
| In English below
Estimados Bricklinkers,
Mais de 70 Minifigures Star Wars estão com desconto até 13 de Junho de 2021 às 23h (hora de Lisboa e Londres).
https://store.bricklink.com/BricksByTRiver
Até breve e construções felizes!
BricksByTheRiver
_____________________________________
Dear Bricklinkers,
Star Wars is on Sale until 13 June 2021 at 23h (Lisbon and Lond time-zone)!
Check more than 70 Minifigures now available in our Bricklink store
https://store.bricklink.com/BricksByTRiver
See you soon and happy Lego creation!
BricksByTheRiver
|
| Author: | BricksByTRiver | | Posted: | May 20, 2021 04:25 | | Subject: | Re: Checkout error | | Viewed: | 53 times | | Topic: | Technical Issues | |
| Thank you! Thank you!!
It seems to work!!!
In Technical Issues, pineBRICKS writes:
|
|
| Author: | BricksByTRiver | | Posted: | May 20, 2021 03:29 | | Subject: | Re: Order summary - System error | | Viewed: | 56 times | | Topic: | Technical Issues | |
| Several buyers in Portugal are complaining in Lego Portugal Facebook forum that
they are not able to checkout.
We do not even see the total of the order items 
The Checkout Green button is not working and there is this red text "System error"
We hope to have a fast update on this error soon from Bricklink
In Technical Issues, LegoSonicBoy writes:
| | The most frustrating thing about this is that it only affects some customers.
So I've had to watch items disappear from my carts because I wasn't able
to reserve them first.
|
|
|
| Author: | BricksByTRiver | | Posted: | May 19, 2021 23:42 | | Subject: | Re: Order summary - System error | | Viewed: | 45 times | | Topic: | Technical Issues | |
| I have 6 carts and the issue is all the same "system error" and the green button
on the instant checkout is not available to work...
In Technical Issues, emirhan21 writes:
| | Hello, we have a problem. Whenever, we create a shopping cart, we see system
error under the order summary. Please help.
|
|
| Author: | BricksByTRiver | | Posted: | Jul 1, 2020 16:51 | | Subject: | Coral part should not be in the Plant Section | | Viewed: | 190 times | | Topic: | Catalog | | Status: | Open | |
| Hello Bricklinkers,
Some minutes ago, I found out that the "Coral" part (49577) is included in the
Plant Section of Bricklink, which is scientifically wrong. Coral is an Animal!
Please check additional information here:
https://oceanservice.noaa.gov/facts/coral.html
I wrote to customer service of Bricklink explaining this mistake. I hope they
change this part to the Animal Water section!
Best,
Rita
|
|
