| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | searme  | | Posted: | Nov 26, 2019 06:45 | | Subject: | Re: "Fast Shipper" badge for Sellers | | Viewed: | 31 times | | Topic: | Suggestions | |
| In Suggestions, axaday writes:
| | eBay has 4 or 5 parameters in the detailed feedback. But I'm not sure who
ever checks it.
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If an universally visible badge would be dependent on a parameter, you wouldn't
even need to check that parameter manually. It's kind of the whole point.
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| Author: | searme | | Posted: | Nov 26, 2019 06:44 | | Subject: | Re: "Fast Shipper" badge for Sellers | | Viewed: | 31 times | | Topic: | Suggestions | |
| In Suggestions, bje writes:
| | Besides - if you know sellers who are listing items they do not have on hand,
you must report those lots to BrickLink
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I'd love to but how do you suggest I prove that, short of raiding seller's
home/shop?
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| Author: | searme | | Posted: | Nov 26, 2019 05:43 | | Subject: | Re: "Fast Shipper" badge for Sellers | | Viewed: | 28 times | | Topic: | Suggestions | |
| What if we added a secondary feedback where instead of just writing if the service
was OK or not OK, the buyer also rates service speed between fast/regular/slow?
And sellers who are consistently rated "fast" by buyers get a badge? Still can
be misused, but should be harder to tamper with. The problem is definitely there
and the existing feedback doesn't solve it. If a dishonest store states they
ship in 5-15 days, you're obviously hoping for 5 and they're obviously
just making 15 look nice. Seriously, maybe set a limit for a maximum shipping
time? If a seller can't ship anything in less than 3 weeks, they obviously
don't have time to run a store OR they're not being truthful about their
stock.
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| Author: | searme | | Posted: | Nov 26, 2019 04:36 | | Subject: | Re: "Fast Shipper" badge for Sellers | | Viewed: | 43 times | | Topic: | Suggestions | |
| In Suggestions, yorbrick writes:
| | I don't think it is necessary. If you have a bad experience then leave appropriate
feedback.
Having a badge will do nothing, as sellers will find a way around it. Plus it
will need policing, which is impossible unless everyone reports tracking information
to BL, which will increase postage costs for buyers. Plus the tracking information
will still need checking to find out if it is genuine.
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The shops in question clearly prove that feedback is not reliable, as they only
have 10-20% of complaints and they tend to blacklist complainers to prevent them
from buying again. Yes, a small percentage of sellers will find a way around
anything, but I still believe that for majority of them, such a badge would be
reliable. Far more reliable than blindly trusting the seller, which is what we
are mostly doing right now. I've lost all faith in the feedback system -
consider that if a seller declares on his page that he ships in 5-15 days and
then he ships every order in 15 days (which is pretty much the case with some
shops), you still have no grounds for negative feedback. And I feel like a number
of buyers is simply afraid of giving a negative feedback.
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| Author: | searme | | Posted: | Nov 26, 2019 04:10 | | Subject: | "Fast Shipper" badge for Sellers | | Viewed: | 163 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
| Dear Bricklink,
There are certain dishonest shops that really ruin the BL experience for shoppers.
It's hard to prove, but some sellers apparently sell pieces they don't
have in their stock and only order them from elsewhere when you place an order
with them. Apologies if that sounds like unfounded accusation, but my LUG is
aware of a number of shops whose stock is always suspiciously similar to current
LEGO PaB stock, who delay shipping when PaB runs out of stock, and who generally
take around 3 weeks to ship anything, no matter how common and widely available.
Because I see no reliable way to denounce such sellers, I suggest a different,
easily implemented solution. Just like sellers who offer instant checkout are
marked with a special badge, why not create another badge that marks sellers
who ship e.g. 3 days after payment on average? We as buyers have no access to
sellers' shipping times, we can only look up their feedback and see if people
are complaining about slow service. But your system has dates of all payments
and shipments. Simply calculate days between payment and shipping for all seller's
orders and you can get a nice average. And I'm sure this average is going
to show that certain shops typically ship after 2-3 weeks while others ship after
2-3 days. Hell, I had a seller ship an order 30 minutes after payment once. Quality
service deserves recognition, and we as buyers deserve the right to be informed
whether a particular seller provides such service or not. Transparency is the
name of the game. Right now there in no reliable way to determine that, and picking
a wrong seller can mean that your MOC will get hold up for weeks.
I sincerely hope that you will consider this simple, easy to implement request
that would drastically improve Bricklink's overall transparency for buyers.
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