| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | DizneyBricks  | | Posted: | Feb 9, 2024 10:30 | | Subject: | Re: NSS and suspended store | | Viewed: | 77 times | | Topic: | Help | |
| I did years ago. still no help from admin.
In Help, 1001bricks writes:
| | In Help, DizneyBricks writes:
| | all shipments were received by my customers.
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How do you know? With tracking? See what I wrot about this, upper.
You do as you wish - your shop can stay closed.
Or invest a bit, refund a couple and get reopened?
But again, it may take weeks.
Again, fix the problems *before* it escalates.
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| Author: | DizneyBricks | | Posted: | Feb 9, 2024 10:25 | | Subject: | Re: NSS and suspended store | | Viewed: | 77 times | | Topic: | Help | |
| all shipments were received by my customers.
In Help, DizneyBricks writes:
| | I did all of that.
In Help, 1001bricks writes:
| | In Help, DizneyBricks writes:
| | I have had 3 customers since 2018 due a NSS report. 1 was a customer who had
no patience for her shipment after I put shipped and the tracking # in the invoice.
1 the system would not allow me to cancel a order and I sent the refund, but
the customer still put a NSS on it and the 3rd I do not remember but it was not
for not shipping. customers can put NSS for any reason they feel like. BrickLink
finally canceled the order I had not been able to cancel since last year and
now they have suspended my store. I pride myself on customer service. I sent
a message to the administrators but how long does it take for them to respond.
BrickLink really needs to change how NSS is submitted by our customers.
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It can take weeks.
You have to fix the problems *before* they escalate, otherwise it's not fine
Customer Service.
Take one NSS after the other, check it's fully refunded, open a ticket with
the order number, send the proof of full refund, and wait.
You have to refund lost shipments - even said lost shipments: tracking isn't
the reality, it doesn't mean anything.
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| Author: | DizneyBricks | | Posted: | Feb 9, 2024 10:24 | | Subject: | Re: NSS and suspended store | | Viewed: | 81 times | | Topic: | Help | |
| I did all of that.
In Help, 1001bricks writes:
| | In Help, DizneyBricks writes:
| | I have had 3 customers since 2018 due a NSS report. 1 was a customer who had
no patience for her shipment after I put shipped and the tracking # in the invoice.
1 the system would not allow me to cancel a order and I sent the refund, but
the customer still put a NSS on it and the 3rd I do not remember but it was not
for not shipping. customers can put NSS for any reason they feel like. BrickLink
finally canceled the order I had not been able to cancel since last year and
now they have suspended my store. I pride myself on customer service. I sent
a message to the administrators but how long does it take for them to respond.
BrickLink really needs to change how NSS is submitted by our customers.
|
It can take weeks.
You have to fix the problems *before* they escalate, otherwise it's not fine
Customer Service.
Take one NSS after the other, check it's fully refunded, open a ticket with
the order number, send the proof of full refund, and wait.
You have to refund lost shipments - even said lost shipments: tracking isn't
the reality, it doesn't mean anything.
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| Author: | DizneyBricks | | Posted: | Feb 9, 2024 10:08 | | Subject: | NSS and suspended store | | Viewed: | 238 times | | Topic: | Help | |
| I have had 3 customers since 2018 due a NSS report. 1 was a customer who had
no patience for her shipment after I put shipped and the tracking # in the invoice.
1 the system would not allow me to cancel a order and I sent the refund, but
the customer still put a NSS on it and the 3rd I do not remember but it was not
for not shipping. customers can put NSS for any reason they feel like. BrickLink
finally canceled the order I had not been able to cancel since last year and
now they have suspended my store. I pride myself on customer service. I sent
a message to the administrators but how long does it take for them to respond.
BrickLink really needs to change how NSS is submitted by our customers.
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| Author: | DizneyBricks | | Posted: | Jan 11, 2024 14:40 | | Subject: | Re: NSS | | Viewed: | 43 times | | Topic: | Help | |
| In Help, Nubs_Select writes:
| | Send proof of shipping to bricklink. They have a backlog right now but once they
get to it (currently like 3-4 weeks) they will remove (or if completed presumably
undo) the nss
|
Can you walk me through how to report send proof of shipment to Bricklink?
Have a Magical Day,
Dusty
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| Author: | DizneyBricks | | Posted: | Jan 11, 2024 11:05 | | Subject: | NSS | | Viewed: | 141 times | | Topic: | Help | |
| I have a customer who received her order. She ordered parts listed undetermined
type. she received 1 of each type of piece. She placed a NSS on her order.
This goes against me. Who do I contact to get this off?
Have a Magical Day,
Dusty
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| Author: | DizneyBricks | | Posted: | Oct 24, 2023 11:55 | | Subject: | order page no longer prints to scale | | Viewed: | 63 times | | Topic: | Technical Issues | |
| could somebody from Bricklink please post an update as to when they will fix
the way orders print. The print scale has changed and there are so many complaints
about it.
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| Author: | DizneyBricks | | Posted: | Nov 18, 2022 11:32 | | Subject: | Re: how to change addition charge line | | Viewed: | 19 times | | Topic: | Help | |
| In Help, yorbrick writes:
| | In Help, DisneyBricks writes:
| | The postage increases are killing me. How do I change the additional charge
line so I can make up for the raises in postage?
Dusty
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Why not just adjust your shipping prices to reflect what they are? It is less
likely to annoy buyers compared to if they see you are adding on additional charges
on top of postage.
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can somebody tell me how to adjust this in my shipping charges. I've done
this before.
Dusty
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| Author: | DizneyBricks | | Posted: | Nov 18, 2022 06:13 | | Subject: | how to change addition charge line | | Viewed: | 39 times | | Topic: | Help | |
| The postage increases are killing me. How do I change the additional charge
line so I can make up for the raises in postage?
Dusty
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| Author: | DizneyBricks | | Posted: | Mar 4, 2022 17:38 | | Subject: | refunding | | Viewed: | 116 times | | Topic: | Technical Issues | |
| I can't seem to issue any refunds today. I have 2 orders that I need to
refund for a missing part on each. I keep getting the message "something went
wrong". I've been trying since this morning, and I still can't refund.
Any help will be greatly appreciated.
Dusty
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| Author: | DizneyBricks | | Posted: | Nov 17, 2021 16:44 | | Subject: | Re: cancel a order | | Viewed: | 24 times | | Topic: | Problem | |
| Does not work. I get the same message wither on I click on report problem or
request to cancel. Take me to a page explaining the reasons I can cancel. I've
set the order to packed status.
Thanks for trying to hlep,
dusty
In Problem, LineParts writes:
| | In Problem, moms_shed writes:
| | I had a buyer buy 1 part unfortunately it was listed incorrectly as a trash can
with 2 covers when it actually has 4 cover holder. I've changed the order
to packed I click on cancel at the top of the page and neither myself or the
buyer is able to actually cancel the order. Could somebody walk me through how
to cancel order. I greatly would appreciate your help.
Dusty
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You go to the order
In the top on the right you can Read " report problem "
Than go for the option "what happend"
Scroll down to option "mutal agreement...."
Select and your ready.
If they asking for a comment you can explain the reason.
Good luck.
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| Author: | DizneyBricks | | Posted: | Nov 8, 2021 12:39 | | Subject: | cancel a order | | Viewed: | 106 times | | Topic: | Problem | |
| I had a buyer buy 1 part unfortunately it was listed incorrectly as a trash can
with 2 covers when it actually has 4 cover holder. I've changed the order
to packed I click on cancel at the top of the page and neither myself or the
buyer is able to actually cancel the order. Could somebody walk me through how
to cancel order. I greatly would appreciate your help.
Dusty
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| Author: | DizneyBricks | | Posted: | Jun 15, 2021 19:42 | | Subject: | nothing is pulling up in my inventory | | Viewed: | 75 times | | Topic: | Inventories | | Status: | Open | |
| suddenly I'm unable to pull anything up in my inventory. The front screen
shows I have parts in all the catagories but when I click on the catagory it
comes up saying no items found. I've rebooted my computer and used another
device and it happens on every device.
anybody know whats going on?
Happy Building
sandy
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| Author: | DizneyBricks | | Posted: | May 27, 2021 20:39 | | Subject: | blocking a buyer | | Viewed: | 191 times | | Topic: | Help | |
| I have no idea where to go on any of the tabs to block a buyer. I've never
had the need to block a buyer. I would greatly appreciate some help.
moms
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| Author: | DizneyBricks | | Posted: | May 25, 2021 13:04 | | Subject: | shipment shows delivered BUT | | Viewed: | 121 times | | Topic: | Shipping | |
| I have a large order that shows delivered and scanned at the buyers address.
buyer says not received and wants a refund. What do I do with this situation?
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