BrickLink Discussion Forum

The purpose of feedback is to give others a fair review of ones dealings with
another, be it as a seller or as a buyer. If a buyer makes a bogus order in my
store, I need the ability to warn others of the conduct of said buyer. I should
not be smeared by the buyer for warning other sellers about the buyer.

In Suggestions, yorbrick writes:

In Suggestions, Bricklord writes:

I've tried being nice and accepting OCR's, only to be burned by too many
immature would be buyers.

It can still be a mutual agreement, but the one who initiates the cancellation
must accept some form of censure.

Why? Isn't it better to ask a seller to cancel than just leaving it unpaid
as, for example, you don't agree with the costs of postage that you were
not told about before the order was placed?

If a seller is going to give negative feedback after agreeing to cancel an order
if the buyer asks, then I can fully understand why a buyer would not bother contacting
them and just leave the seller hanging.

Author:

Bricklord

Posted:

Aug 20, 2018 13:28

Subject:

Re: Who akes OCR cannot leave feedback

Viewed:

51 times

Topic:

In Suggestions, Bricklord writes:

Yes, I fully support this idea - it is long overdue.

I make it clear that if a buyer places and Order, the buyer is expected to pay.
I do not accept OCR's. If the buyer refuses to pay, then it is an NPB. Period.
This protects me and, in theory, teaches people to read something before they
agree to it.

Bricklord

In that case, you do not need to be "protected" against negative feedback from
a buyer as you do not mutually agree to cancel an order.

It seems wrong for a seller to agree to something, then be allowed to penalise
a buyer for what the seller agreed to.

Author:

Bricklord

Posted:

Aug 20, 2018 10:48

Subject:

Re: Who akes OCR cannot leave feedback

Viewed:

61 times

Topic:

Hello,

as a seller I always have this problem:

buyer submits a rash order then wants to cancel.
If you do agree, you risk the buyer leaving a negative feedback. I would surely
leave a neutral or negative for someone asking to cancel an order just because
they don't want the items anymore. But I can't leave it, as a revenge
negative is always ready.

So I deny the order cancel until they become NPB, I undergo the NPB procedure,
so the buyer isn't allowed to leave a feedback anymore.

But this way my items are BLOCKED FOR 14 DAYS (7 I have to wait + 7 I have to
wait the NPB to resolve) and no one can buy them anymore.

Instead if I was able to accept the OCR, knowing they will not be able to leave
a negative, I would do that, leave a neutral, relist my items instatly and move
on.

I don't think that removing the chance to leave a feedback if we wish to
cancel the order is so unfair. The ones who wish to cease the order, ceases the
feedback with it.

Please help us sellers.

Thanks

Author:

Bricklord

Posted:

Apr 12, 2018 17:02

Subject:

Re: Allow for a Quote only option

Viewed:

45 times

Topic:

Hear, hear!

The concept of the Quote Request is one of the precious few useful innovations
under the new management. However, that it can only be found and selected as
a secondary option on the last step of the checkout process is ridiculous. That
too needs to be rectified - have it as a separate path at the start of checkout,
not the end.

As well, the afore mentioned suggestion of making an option for the seller to
only allow Quote Requests will preclude the repeated bogus orders of buyers who
won't pay. They can then accept or cancel once they know the shipping, no
excuses.

Bricklord

In Suggestions, Cob writes:

Buyers have trouble finding the quote request. I would like to offer a quote
request only option (similar to BO).

Please create and allow for a quote only option that the seller can elect to
use. This way the option to see a quote request is not limited by the shipping
method selected.

Thank you,
Cob

Author:

Bricklord

Posted:

Nov 27, 2017 12:42

Subject:

Re: No Instant Checkout = Force must offer Quote

Viewed:

41 times

Topic:

That is the case. If any of the items in an open quote are sold below the quantity
within that quote before that quote is accepted, then the system automatically
cancels the quote. I have only had this happen once to a potential buyer.

In Suggestions, chetzler writes:

In Suggestions, Bricklord writes:

What extra work? One has to calculate the shipping on every order to invoice
for it anyway. This is simply a buffer between the prospective buyer committing
to an order and simply getting a quote. If they decide the shipping is acceptable,
they accept the quote and you are already done. Invoice them from the order itself,
and once paid pull, pack and ship. There is no extra work, and far fewer NPB's.

How often (if ever) do you have to re-issue a quote because some of the items
on the order were already sold? It was my understanding that if parts on a quote
are sold then the quote is immediately cancelled. Is that still the case?

In Suggestions, chetzler writes:

In Suggestions, Bricklord writes:

Why on Earth would you make all of that extra work for yourself? Am I reading
you correctly? You would prefer to be forced to quote every single order you
receive?

That said, the Quote function must be improved. Instead of an obfuscated tab
at the very end of the checkout process, it should be the fork in the road right
at the start.

In Suggestions, PaulOfBricks writes:

I believe in instant checkout even though I still have a few problems with it
that are still not being addressed. However:

I believe you should know the cost upfront of your cart, fees and shipping before
being obliged to pay.

I recently placed an order and again the fees and extra are so buried within
the terms the parts cost become 34% more! also I was invoiced for the larger
box option, and I know if using the instant checkout the parts would have easily
fit into the smaller letter rate. I read the terms 3 times and still some fees
were still easily missed.

This happens over and over again, its not a one off.

I think it should be mandatory by Bricklink that any seller not using Instant
checkout will

Automatically will have the Quote option enabled.

What is the harm in that?

Every customer can make a decision up front if the fees and postage are reasonable
and acceptable. When im invoiced a total random bunch of fees I am not entered
into the contact agreement before knowing them.

Author:

Bricklord

Posted:

Nov 27, 2017 12:24

Subject:

Re: No Instant Checkout = Force must offer Quote

Viewed:

39 times

Topic:

In Suggestions, Bricklord writes:

Why on Earth would you make all of that extra work for yourself? Am I reading
you correctly? You would prefer to be forced to quote every single order you
receive?

Author:

Bricklord

Posted:

Nov 27, 2017 11:14

Subject:

Re: No Instant Checkout = Force must offer Quote

Viewed:

31 times

Topic:

Respectfully, the key flaw in your position is that you actually make 'pre,
during and post' queries to stores you shop in. Far to many others can't
be bothered, and then whine and complain afterwards, or become NPB's. Make
it harder for prospective buyers to act blindly on this site, and it will significantly
reduce the headaches and frustrations that sellers endure.

In Suggestions, calsbricks writes:

In Suggestions, Bricklord writes:

Fully supported. I have had the Quote function enabled since it was first introduced,
and have no intention of ever screwing myself and my customers over by implementing
that goat rodeo called Instant Checkout. Sellers should be obliged to offer the
Quote Function if they opt not to use Instant Checkout. The latter must not be
made mandatory though. If it does, I and a large number of other sellers will
leave.

That said, the Quote function must be improved. Instead of an obfuscated tab
at the very end of the checkout process, it should be the fork in the road right
at the start.

Nothing should be mandatory as far as this goes. You have over 11,000 unique
sellers on this site and they will all have an opinion of whether they want to
offer quotes or instant checkout - leave it that way and you may end up filtering
out the 'damaged goods sellers' that seem to happen - this is really
odd, I must say all this talk about sellers not responding etc. We have been
buying for a very long time on this site and have never had a seller not respond
to any query we had pre, during or post sale. Most of them are happy to get their
orders in and process them and certainly do not want to turn away business. Maybe
people should name and shame them

In Suggestions, PaulOfBricks writes:

Author:

Bricklord

Posted:

Nov 27, 2017 10:57

Subject:

Re: No Instant Checkout = Force must offer Quote

Viewed:

42 times

Topic:

Author:

Bricklord

Posted:

Mar 20, 2017 14:15

Subject:

Re: BrickLink you are losing business

Viewed:

66 times

Topic:

You are 1c short of grasping the problem. Postal rate are not just determined
by weight, but by volume as well. Or are you suggesting that sellers should only
ship as parcels, regardless of how much more that will cost buyers, and thereby
discourage buyers from shopping?

In Suggestions, Daragh writes:

The rates, the weights and different postal methods by country and area is not
something BL needs to even think about. All they need to do is give the user
the ability to complete their shipping methods and rates themselves (or allow
buyers to offer shipping quotes only).

That is how it is done elsewhere and you can set up your methods and rates based
exactly on what services you use, you can amend weight bands to allow for packaging,
have tracking and insurance options, impose weight or size restrictions etc etc
etc.

I would not expect BL or any other company to try and replicate all the rates
available to sellers in different countries around the world and if that is what's
causing the auto-checkout delay we will never see it.

Just give users the parameters to set up their own methods and prices or not
as the member chooses.

That's my 99c worth!

Author:

Bricklord

Posted:

Mar 20, 2017 14:12

Subject:

Re: BrickLink you are losing business

Viewed:

58 times

Topic:

What part of Canada Post's guidelines are you wilfully ignoring? it is not
just weight that determines a rate, but the volume as well. Or are you only shipping
as parcels? If so, you are costing your customers far more than they should be
paying.

In Suggestions, FigBits writes:

In Suggestions, Bricklord writes:

This is 100% false. I don't know why it keeps coming up. We know with absolute
certainty that automato shipping calculation need not result in overcharging
for shipping.

If a seller WANTS to charge more for shipping, they can set up their options
to do so. If they want to charge less for shipping, they can set up the options
to do so. On the other site, I have flat-rate shipping. This means that for orders
over 150 grams, buyers pay LOWER shipping costs in my store on the site that
has auto checkout.

--
Marc.

Author:

Bricklord

Posted:

Mar 20, 2017 12:08

Subject:

Re: BrickLink you are losing business

Viewed:

86 times

Topic:

I completely concur. The Canada Post rates/tables would make any such automatic
shipping calculation even more overpriced than the exact rate they already charge.
An automatic checkout with the invoice would be an improvement, but for each
order the seller MUST calculate the shipping.

But to ask Admin to do anything is a waste of time. They do nothing as is, why
should you expect them to change?

In Suggestions, technoluddite writes:

I here what you're saying about listing shipping fees but in many places
it's complicated by the local Postal System requirements.

Here in Canada, I can ship anything that fits in an envelope less than 3/4" (2
cm) thick for about $2. However, anything thicker (even some minifigure headgear
and/or accessories) bumps it up to a parcel and the costs at least double!

The weight is relatively unimportant up to about 500 grams, it is all about the
dimensions.

I don't think BL could concoct a system to account for all the variances
of each postal system in the EU, North America etc. to allow immediate posting
of shipping costs.

For Ebay it's easy enough as the seller only has to account for one item
at a time.

Just my 2 cents worth.

Chris
HammertownBricks

Author:

Bricklord

Posted:

Oct 26, 2015 14:55

Subject:

Re: Revsion to NPB process (addendum to Foster's)

Viewed:

42 times

Topic:

REBUTTAL:

Not to stomp an an idea, and given my slow connection speed at he moment, I cannot
wade through all other replies. However:

1. Not a chance. The problem is that BL Admin's stil lcannot be bothered
to correct the defficient registration system on this site to force buyers to
provide COMPLETE and VALID mailing addresses. Even TLC with their brutal attempt
at a website manages to do this, and for almost all countires in the world. By
not forcing prospective buyers to file complete and valid addresses, how can
any seller be expected to invoice someone? until Admin takes a break from cashing
their paycheques and does something progressive like this, buyers cannot be able
to create situations where thye sellers is setup for failure and negative feedback.

2. 3 or 5 days, a flat number, and based on the dat the order was placed.

3. 3 or 5 days, same length of time as determined in point 2. No more than a
week. Under the current system, I have parts tied up for 3 weeks with deadbeat
or underage buyers who manage to waffle some gibberish in a reply. 2 weeks if
I'm lucky and they don;t maange to reply.

My 2 cents.

In Suggestions, Rob_and_Shelagh writes:

OK, here's my stab at making the process fairer.

1. A store must state how long they take from receipt of an order to invoice.
This would need to be a defined field in the system and form part of the buyer/seller
agreement. If a store does not invoice within that time a buyer would be given
the OPTION to raise an NIS (non-invoicing seller alert) and the seller would
have 3 days to respond otherwise the buyer could cancel the order at that point
in time with no penalty and the seller could not leave non-positive FB. The seller
needs the option of responding to the NIS as sometimes invoices ARE sent but
the buyer has not received them.

2. The countdown for a seller to file an NPB should be changed from 7 days from
the order input date to (suggest) 5 days from the invoice or the number of days
it took the seller to raise the invoice after placement of the order, whichever
is the greater number.

3. 3 days after an NPB is raised the seller has the option to cancel the order
and re-sell his inventory if the buyer has still not paid. In this case the buyer
cannot leave negative feedback for the seller (as now).

Obviously it is intended that normal communication would ideally avoid use of
the NPB system.

Robert

Author:

Bricklord

Posted:

May 22, 2015 17:14

Subject:

Re: Add 'Customs Fraud' to option to cancel order

Viewed:

57 times

Topic:

I emphatically support this as well. Admin's refusal to read messages or
follow the history of an order, when it is logged in BL records, and pigheaded
adherance to the 'NPB' only postion to remvoe unwarranted and malicious
feedback will obviouly mean this ratioanly and just suggestion will be ignored,
however.

In Suggestions, LordSkylark writes:

In Suggestions, tonnic writes:

Voted yes but there should be a sellers protection for non positive feedback
in this case.

In Suggestions, LordSkylark writes:

Please add

"Buyer wanted seller to lie on custom's form"
as an option for the seller to cancel the order.

Andy

I agree.
And usually this can be proven through system messaging.

Andy

Author:

Bricklord

Posted:

May 22, 2015 17:11

Subject:

Re: Add 'Customs Fraud' to option to cancel order

Viewed:

39 times

Topic:

Fully agreed with and supported.

In Suggestions, LordSkylark writes:

Please add

"Buyer wanted seller to lie on custom's form"
as an option for the seller to cancel the order.

Andy

Author:

Bricklord

Posted:

Mar 14, 2014 14:02

Subject:

Re: Notify Buyers if Store Suspended or Shut Down

Viewed:

51 times

Topic:

Excellent idea!

In Suggestions, fosterbengoshi writes:

To better protect buyers from being scammed, please implement a feature whereby
buyers with any non-completed orders can receive a message from BrickLink informing
them if their seller has been suspended or shut down for three completed NSS
claims, "preventive action", "further information" or other suspicious reasons.
The message should inform buyers that payment for such orders should not be made
until the restriction against the seller is lifted; or, if payment has already
been made, that buyers might want to consider contacting PayPal to freeze their
payment.

In addition, a store that is suspended for any of these reasons should not be
allowed to send out BrickLink invoices or change/update their Orders Received
page and their splash and shop terms pages.

Thor

Author:

Bricklord

Posted:

Dec 12, 2012 21:17

Subject:

Shopping Cart Weights

Viewed:

125 times

Topic:

Status:

Open

Vote:

[Yes|No]