| 11 messages found. Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies | Author: | BK_Bricksters  | | Posted: | Oct 29, 2023 15:50 | | Subject: | Invoice Not Paid | | Viewed: | 104 times | | Topic: | Help | |
| Hello Bricklink Community,
We need your help please.
We have an order that requested shipping charges as it’s for an international
customer.
We’ve sent a copy of the invoice including the shipping charges twice and yet
we’ve received nothing. We’ve also sent 2 messages thought Bricklink and 1 on
the customer’s personal email.
Our question is: how long can we leave it before assuming they don’t want it
anymore and cancel it?
Or are there any other solutions?
Thank you for your help! Mr & Mrs BK Bricksters
|
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| Author: | BK_Bricksters | | Posted: | Sep 4, 2023 03:43 | | Subject: | Re: Together or Separate? | | Viewed: | 31 times | | Topic: | Selling | |
| In Selling, yorbrick writes:
| | In Selling, BK_Bricksters writes:
| | We need your advice on how to sell a particular item/collection.
We have the full collection of Mixels and we were unsure on whether to sell them
all together as a collection or separately, any thoughts?
Thank you in advance for all your help, Mr & Mrs BK Bricksters
|
Separately. Otherwise you need to find a collector that has none of them or they
will need to buy duplicates if they buy from you.
|
Thank you for your help!
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| Author: | yorbrick | | Posted: | Sep 3, 2023 13:26 | | Subject: | Re: Together or Separate? | | Viewed: | 36 times | | Topic: | Selling | |
| In Selling, BK_Bricksters writes:
| | We need your advice on how to sell a particular item/collection.
We have the full collection of Mixels and we were unsure on whether to sell them
all together as a collection or separately, any thoughts?
Thank you in advance for all your help, Mr & Mrs BK Bricksters
|
Separately. Otherwise you need to find a collector that has none of them or they
will need to buy duplicates if they buy from you.
|
| Author: | BK_Bricksters | | Posted: | Sep 3, 2023 12:28 | | Subject: | Together or Separate? | | Viewed: | 107 times | | Topic: | Selling | |
| We need your advice on how to sell a particular item/collection.
We have the full collection of Mixels and we were unsure on whether to sell them
all together as a collection or separately, any thoughts?
Thank you in advance for all your help, Mr & Mrs BK Bricksters
|
| Author: | macebobo | | Posted: | Jul 17, 2023 16:08 | | Subject: | Re: 2x2 brown brick with Lion logo Venice 21026 | | Viewed: | 34 times | | Topic: | Wanted | |
| In Wanted, waltklatt writes:
| | Hello Lego Bricksters,
I just got an incomplete Lego set 21026 Venice set.
Missing several pieces, which I can get, but the tower has a brown 2x2 brick
with a Lion logo on it, that is nowhere to be found.
Does anyone have one they are willing to sell?
Thanks,
Walter
|
There seems to be a few of them available, both new and used.
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| Author: | waltklatt | | Posted: | Jul 17, 2023 16:01 | | Subject: | 2x2 brown brick with Lion logo Venice 21026 | | Viewed: | 52 times | | Topic: | Wanted | |
| Hello Lego Bricksters,
I just got an incomplete Lego set 21026 Venice set.
Missing several pieces, which I can get, but the tower has a brown 2x2 brick
with a Lion logo on it, that is nowhere to be found.
Does anyone have one they are willing to sell?
Thanks,
Walter
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| Author: | Nubs_Select | | Posted: | Mar 7, 2023 11:46 | | Subject: | Re: PayPal Offsite - Change the Status to Paid | | Viewed: | 40 times | | Topic: | Payment Methods | |
| In Payment Methods, BK_Bricksters writes:
| | In Payment Methods, jennnifer writes:
| | In Payment Methods, BK_Bricksters writes:
| | Is there a way for us to pay the tax instead of the seller. Since it was our
mistake for accepting the payment offsite, we are worried he will be upset.
|
No, there isn't. Your choices are to refund and potentially upset your buyer
or do nothing and end up with tax money that isn't yours.
Members have been asking for a way to remit missed tax payments since the day
they rolled out this sales tax/VAT plan. It seems unlikely due to complicated
logistics. So, here we are, stuck with a flawed system.
You are not alone. There are stores with 5-figure feedback dealing with the same
issue.
Jen
|
THANK YOU so much all!
BK Bricksters is very new to selling and we have lots to learn.
I have followed all of your advice and refunded the money and stopped the shipping
of the goods from taking place.
I am afraid of upsetting our customer but since we do not have a choice, then
it is what it is!
Jen: thank you in particular for your support.
I am glad to feel we are not alone, it was our first time using the forum and
it’s been an AWESOME experience.
|
The forum is a pretty cool place 😎 🍕🍕🍕🍕🍕
| | Everyone have a great day!
|
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| Author: | BK_Bricksters | | Posted: | Mar 7, 2023 11:43 | | Subject: | Re: PayPal Offsite - Change the Status to Paid | | Viewed: | 30 times | | Topic: | Payment Methods | |
| In Payment Methods, jennnifer writes:
| | In Payment Methods, BK_Bricksters writes:
| | Is there a way for us to pay the tax instead of the seller. Since it was our
mistake for accepting the payment offsite, we are worried he will be upset.
|
No, there isn't. Your choices are to refund and potentially upset your buyer
or do nothing and end up with tax money that isn't yours.
Members have been asking for a way to remit missed tax payments since the day
they rolled out this sales tax/VAT plan. It seems unlikely due to complicated
logistics. So, here we are, stuck with a flawed system.
You are not alone. There are stores with 5-figure feedback dealing with the same
issue.
Jen
|
THANK YOU so much all!
BK Bricksters is very new to selling and we have lots to learn.
I have followed all of your advice and refunded the money and stopped the shipping
of the goods from taking place.
I am afraid of upsetting our customer but since we do not have a choice, then
it is what it is!
Jen: thank you in particular for your support.
I am glad to feel we are not alone, it was our first time using the forum and
it’s been an AWESOME experience.
Everyone have a great day!
|
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| Author: | enig | | Posted: | Apr 17, 2014 07:33 | | Subject: | Re: Allow buyers to cancel order under IRR* | | Viewed: | 66 times | | Topic: | Suggestions | |
| In Suggestions, fosterbengoshi writes:
| | I voted no. For several reasons.
First, if BRricksters is your motivation for this suggestion, you simply cannot
compare 99.9% of BrickLink's sellers to that one bad seller. The problem
is, fortunately, not as rampant as you believe. This suggestion is overkill,
unnecessary and ineffective.
|
No, bricksters is not a motivation for any of my suggestions for the site, except
maybe to stop screwing around.
If I believed that bricsters is the only store I would have not bothered with
this. I used that store merely for an example, as it was the easiest way to get
the point through.
| | Second, implementing this suggestion will not solve any problems. For one thing,
it is so easy to get around. If sellers risk losing an entire order they spent
time picking and packing merely because of one or two missing penny parts, they
just won't file an Item Removal Request.
|
I think eileenkeeney put it quite nicely:
| | In Suggestions, eileenkeeney writes:
| | First, there should be a requirement that sellers notify buyers if not shipping
everything ordered, and a requirement to use the Item Removal request.
Maybe there should be a "Seller did not follow Bricklink policy" submission,
that a seller is only allowed so many of, before a temporary loss of selling
privileges.
Then along with that add the option to Cancel order, as a response to a seller
initiated Item Removal Request.
|
|
To me, it is *extremely* frustrating when sellers write PM's with what is
missing from my orders. Most of the time I do not care about what is missing.
What I care about is to have *accurate* order details, so I can rely to that
info when I am a) editing my wanted lists and b) checking orders, as I do it
outside BL. When I have to manually address that, it means wasting *a lot* of
time, and the possibility to introduce mistakes in my lists. One or two orders
- no biggie. Dozens of orders with dozens of "corrections" that I have to make
myself - HOURS of wasted time.
I completely agree, sellers must be obliged to submit IRRs.
| | Third, I do not believe buyers should be able to cancel an entire order if something
is missing. Because, in my case at least, it is not necessary to cancel the order.
If the buyer really needs that missing item, I will order it from another seller
and have it shipped directly to the buyer at my expense. Thus, the buyer loses
nothing.
My policy with missing items is to let the buyer know as soon as I know something
is missing and then offer the buyer three choices to resolve the matter: (1)
A refund or credit for double the value of the missing item(s); (2) a coupon
for triple the amount of the missing item(s); or, if neither of those options
are acceptable to the buyer, (3) I will order the missing item(s) from another
seller and have them shipped directly to my buyer at my expense. This third option
makes the buyer whole. It makes it unnecessary for the buyer to order the item
elsewhere and pay more shipping costs. And the item can be received around the
same time his order with me is received.
If I am willing to make my buyer whole and provide him everything he ordered,
there is no reason he should be allowed to cancel his entire order with me. Particularly
if we are taking about a large order with numerous lots that I have spent time
on.
I suspect many other good sellers feel and do the same as I do. They should not
be penalized if they are able to make the buyer whole.
|
Foster.. First - how you deal with this is completely irrelevant in this
discussion. But if we follow your logic then we also do not need NRS and NSS
because you will never do any wrong to any buyer, therefore NRS or NSS
options is an overkill, unnecessary and ineffective.
Suggestion is about sellers who are not as brand spanking awesome as you are,
but about those who are not. Because right now there is nothing to stop them
from abusing their buyers, and other sellers too (this is a bit of a long shot
regarding other sellers, but put your mind to it and you should figure it out)
Third. I am first and foremost a seller, so why would I be digging my
own grave? Contrary to what you might think, I never take sides in any argument
when it comes to suggestions. I am looking at the system as a whole, and this
would apply to me just as much as to other sellers. The way it is now, sellers
have full power to do with their customers' orders whatever they want, and
the buyer is next to powerless.
| | BTW, I am aware that many European sellers are subject to the Distance Selling
Regulations which require them to accept order cancellations and returns. Fortunately,
the DSR does not apply to US sellers and there is no similar law in the USA.
Thor
|
This suggestion has nothing to do with Distance Selling Regulations. I am not
talking about buyers right to cancel any order (my personal opinion is that buyers
should not have that right). I am talking about buyer's right to cancel an
order, when seller is not willing/unable to supply the full order.
I will repeat this one again just for you. I am talking about buyer's
right to cancel an order, when seller is not willing/unable to supply the
full order.
P.S. as was noted to me in a PM... no I do not have any illusions for this, or
for just about any suggestion to be implemented in BL1  All this is for the
dev team to take a look and analyze now. So if I suggest this once BL2 turns
out, I wont get an answer "ou, ay, why havent you said anything earlier? We
need to re-code half of BL2 to implement this" 
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| Author: | bb459958 | | Posted: | Apr 14, 2014 11:43 | | Subject: | Re: New Feedback Format | | Viewed: | 37 times | | Topic: | Suggestions | |
| In Suggestions, StarBrick writes:
| | This solution does not prevent tricks like BRicksters (see other posts for details)
has pulled of succesfully over a long period of time.
Apparently the rule is:
if you can't read the feedback right, we can't be bothered when are being
scammed, it's your own fault.
We as sellers and buyers do our best to help new members getting familiar here
at BL and at the same time, they are easy prey for scavengers.
The feedback system is fine, reading is required, decisions are made by individuals
to buy stuff. But the system that provides these bad sellers needs to be addressed
and changed. NOT the feedback system (at least: not for this reason...).
|
Ok, thanks for your opinion.
|
|
| Author: | StarBrick | | Posted: | Apr 14, 2014 11:38 | | Subject: | Re: New Feedback Format | | Viewed: | 44 times | | Topic: | Suggestions | |
| This solution does not prevent tricks like BRicksters (see other posts for details)
has pulled of succesfully over a long period of time.
Apparently the rule is:
if you can't read the feedback right, we can't be bothered when are being
scammed, it's your own fault.
We as sellers and buyers do our best to help new members getting familiar here
at BL and at the same time, they are easy prey for scavengers.
The feedback system is fine, reading is required, decisions are made by individuals
to buy stuff. But the system that provides these bad sellers needs to be addressed
and changed. NOT the feedback system (at least: not for this reason...).
|
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