Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | revfds  | | Posted: | Jun 4, 2020 02:31 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 42 times | | Topic: | Suggestions | |
| I think people are over complicating what I'm suggesting, perhaps because
of terminology. I'm new to lego collecting, I don't sell on here, so
I'm not familiar with the exact phrases etc that people use for what I, as
a buyer, am looking for.
The site already has a "grading scale" even if its designed to convey the history
of the piece. New and Used.
I'm just suggesting one that is more intuitive, and accurate. Even changing
it to "new" "used" and "broken" would be a huge improvement in my opinion, and
its not as paradigm shifting as you people seem to think.
Many sellers already leave notes to comment on the condition. Having a built
in system to take advantage of that shouldn't be a radical idea.
Cards in the same game have the same size, but many variants of the same card.
Like for magic, virtually ever card has two versions, normal and foil, and then
some cards have many different arts. Card are also unique based on the set they
appear in. So some cards end of having several dozens of variations of the same
thing. Other games like Yu-gi-oh can have even more. Magic has something like
20k unique cards not including variants.
The uniformity of the cards/pieces really isn't the issue, its simply the
method of separating them out in a way that allows buyers to know what to expect.
You can base it on "part history" or "condition", but ultimately the only thing
that needs to be implemented in changing the current 2 options, to maybe 3-5.
I mean literally just adding a "broken" or "damaged" option would do it to some
degree.
In Suggestions, calebfishn writes:
| | One of the misconceptions behind your suggestion is that "new" and "used" are
descriptions of condition. In Bricklink, they are descriptions of history, not
condition. Therefore "New" and "Used" are not analogous to condition of quality
such as mint, or near mint, or fine. "New" means has not been used to build
with, no matter how long it sits in inventory, and used means that it has been
used to build with, even if only once, and remaining in excellent condition.
It is quite possible that a "used" piece could be indistinguishable in appearance
from a "new" part.
I am not a card collector, but I will venture my opinion that all playing cards
have very similar dimensions, and are made of very similar materials, which probably
makes it easier to define conditions like Mint, or Near Mint, Fine, etc. This
however is not true of Lego pieces which come in thousands of different sizes,
shapes, colours and even different materials.
I think you may be underestimating the difficulty of implementing your suggestion
in a way that it accomplishes what you hope to achieve.
|
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| Author: | crxefx | | Posted: | Jun 4, 2020 02:29 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 44 times | | Topic: | Suggestions | |
| In all fairness you offended me a bit also. I understand the guidelines for used
"cards" may be a bit different but, for lego the standard is also set. As a seller
I have new and used. After over 2000 orders I have never had a single complaint
over, this part is not quite good enough to be labeled new or used. Not once.
Lego throws your whole set in a few bags, have you ever asked them to grade your
new parts based on how many bags they package them in?
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| Author: | revfds | | Posted: | Jun 4, 2020 02:18 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 34 times | | Topic: | Suggestions | |
| Then I fail to see why having a more intuitively labled system is a bad idea?
What if you sell me a new piece, that I claim is used. How is that settled?
In Suggestions, randyf writes:
| | In Suggestions, revfds writes:
| | My point is that a system based on "new/used" is not a very good descriptive
system for the condition of lego.
|
I believe BrickLink's definitions of "new" and "used" are quite descriptive
and very easy to comprehend:
https://www.bricklink.com/help.asp?helpID=102
| | If I buy a set, and it sits in a box for 10 years, and I pull it out is it new?
|
According to the BrickLink definitions, yes.
| | If I assemble the set and let it sit for 10 year, never being touched, is it
still new?
|
According to the BrickLink definitions, no.
| | If I take that set apart, and its pieces are clean, and you can't tell the
difference between that part, and one from the box, are they both new?
|
According to the BrickLink definitions, no.
See how easy it was to answer those questions? It only took me a few seconds.
The clear definitions made that so.
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| Author: | msSquirrel | | Posted: | Jun 4, 2020 02:15 | | Subject: | Inventory Change Request for Set 72002-1 | | Viewed: | 18 times | | Topic: | Inventories Requests (Entry) | | Status: | Open | |
| Please make changes to the following inventory:
* Add 1 Part 15068pb256 Black Slope, Curved 2 x 2 with Helm and Screen Pattern (Sticker) - Set 72002 (Counterpart)
* Add 1 Part 27262pb04 Trans-Bright Green Windscreen 6 x 4 x 1 Hexagonal with Handle with Black Short Stripe and Silver Head-Up Display (HUD) Pattern (Stickers) - Set 72002 (Counterpart)
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| Author: | randyf | | Posted: | Jun 4, 2020 01:32 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 37 times | | Topic: | Suggestions | |
| In Suggestions, revfds writes:
| | My point is that a system based on "new/used" is not a very good descriptive
system for the condition of lego.
|
I believe BrickLink's definitions of "new" and "used" are quite descriptive
and very easy to comprehend:
https://www.bricklink.com/help.asp?helpID=102
| | If I buy a set, and it sits in a box for 10 years, and I pull it out is it new?
|
According to the BrickLink definitions, yes.
| | If I assemble the set and let it sit for 10 year, never being touched, is it
still new?
|
According to the BrickLink definitions, no.
| | If I take that set apart, and its pieces are clean, and you can't tell the
difference between that part, and one from the box, are they both new?
|
According to the BrickLink definitions, no.
See how easy it was to answer those questions? It only took me a few seconds.
The clear definitions made that so.
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| Author: | allstar005317 | | Posted: | Jun 4, 2020 00:49 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 30 times | | Topic: | Suggestions | |
| In Suggestions, Teup writes:
| | In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
|
Hmm you have a point, the tracking number field can be switched on and off for
the seller's Orders Received, but oddly it cannot be switched on for the
buyer's Orders Placed list. No idea why not, it could be added.
| | Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
|
Definitely no. Now you're just talking about America, over here I strongly
prefer shipping without tracking and I wouldn't let a site force my hand
because it has rules that are based on how things work in America.
|
I would love to see that field on the buyer side. After becoming a seller I just
thought I was missing something to enable that for buying. After some research
I discovered that was not possible.
As for requiring tracking, I always include tracking on orders, but I am in the
US and it doesn't cost any extra. I agree with you that Bricklink shouldn't
make it a requirement because what is true in one part of the world is not always
true in another.
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| Author: | calebfishn | | Posted: | Jun 4, 2020 00:28 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 45 times | | Topic: | Suggestions | |
| One of the misconceptions behind your suggestion is that "new" and "used" are
descriptions of condition. In Bricklink, they are descriptions of history, not
condition. Therefore "New" and "Used" are not analogous to condition of quality
such as mint, or near mint, or fine. "New" means has not been used to build
with, no matter how long it sits in inventory, and used means that it has been
used to build with, even if only once, and remaining in excellent condition.
It is quite possible that a "used" piece could be indistinguishable in appearance
from a "new" part.
I am not a card collector, but I will venture my opinion that all playing cards
have very similar dimensions, and are made of very similar materials, which probably
makes it easier to define conditions like Mint, or Near Mint, Fine, etc. This
however is not true of Lego pieces which come in thousands of different sizes,
shapes, colours and even different materials.
I think you may be underestimating the difficulty of implementing your suggestion
in a way that it accomplishes what you hope to achieve.
|
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| Author: | Macaronis | | Posted: | Jun 3, 2020 23:47 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 31 times | | Topic: | Suggestions | |
| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
Dead Horse.... Hasn't happened in the 18 years of my time here, doubt it
ever will.
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| Author: | revfds | | Posted: | Jun 3, 2020 23:28 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 47 times | | Topic: | Suggestions | |
| I know sellers already grade parts, I'm asking for that information in a
way thats easier to use for purchases then the current "notes" method.
If that was implemented for sellers to use, then I think they would make more
money.
On TCGPlayer, statistically cards with pictures sell more for cards without,
even when damaged. Buyers like knowing they are going to get something with a
lower potential for dispute later.
A built in, accurate method of correctly labeling the condition of parts, would
make better condition parts more valuable, and easier to purchase for interested
buyers.
In Suggestions, yorbrick writes:
| | | | It is a free market. If the idea made economic sense ( ie the profit from additional
orders attracted was greater than the cost of grading, sellers would do it without
being told to. Hundreds of sellers are now thinking about your suggestion.
Let's see if it affects their actions. Lots of sellers grade instructions.
Many grade boxes. More than a few grade stickers for older sets. Nothing should
stop them from grading parts.
|
Very true, and of course some already do grade parts. When you look at many of
the boxes, instructions, sticker sheets, etc that get graded, they tend to be
the valuable ones. I think most sellers that have valuable used parts do something
similar. If something is uncommon and vaulable, it is worth letting a buyer know
what the condition is. Whereas if the seller has 100s or 1000s of a common part
worth a few cents each, in many different conditions, then it is probably less
worthwhile listing the conditions of each one.
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| Author: | revfds | | Posted: | Jun 3, 2020 23:23 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 32 times | | Topic: | Suggestions | |
| How is that any different then what I'm asking?
functionally, New, Used, Used Damaged, would just be 3 different "grades".
In Suggestions, firestar246 writes:
| | I would be apposed to a grading system; but wouldn't be apposed to maybe
one more condition: "Used, damaged" or something of that nature.
|
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| Author: | revfds | | Posted: | Jun 3, 2020 23:20 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 36 times | | Topic: | Suggestions | |
| If you read my post you would see that I called for a "clear cut visual guide".
if the conditions are clearly defined you remove disputes because you're
not allowing for what the seller or buyer thinks, you're going on how the
piece is compared to the clearly defined rules for condition.
In Suggestions, william1066 writes:
| | In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it î
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
This would only lead to more disputes, everyone’s opinion of what grade an item
is would be different.
Sellers would ship a grade 1 item only for the buyer to complain it’s is a grade
2/3 in their view.
If quality is such an issue for you try messaging the seller and ask about the
quality of the items, for very important purchases you could even ask for photo.
For the bulk of purchases this is a non starter.
Too much time to spend grading every item would lead to a cost increase.
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| Author: | revfds | | Posted: | Jun 3, 2020 23:17 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 45 times | | Topic: | Suggestions | |
| My point is that a system based on "new/used" is not a very good descriptive
system for the condition of lego.
If I buy a set, and it sits in a box for 10 years, and I pull it out is it new?
If I assemble the set and let it sit for 10 year, never being touched, is it
still new?
If I take that set apart, and its pieces are clean, and you can't tell the
difference between that part, and one from the box, are they both new?
Is it really too hard to see how "new" doesn't really give an accurate description
of what you are getting?
In Suggestions, steelwoolghandi writes:
| | In Suggestions, Heartbricker writes:
| | In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
Can you clarify please; if i'm reading this correctly: you believe that when
a seller buys 10 sets from the LEGO store and opens them up in order to sort
and sell the pieces- you now consider these pieces to be used ?
|
And does that mean any parts bought from the Pick-A-Brick wall they are used
as they did not come in a set? If that's the case then Should Lego Change
the Wall to say Used-A-Bricks?
|
|
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| Author: | revfds | | Posted: | Jun 3, 2020 23:14 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 45 times | | Topic: | Suggestions | |
| I have 10's of thousands of cards listed, I have an idea.
I really did not anticipate such negative, unproductive responses to a simple
suggestions. Asking for a better descriptive system for used parts is hardly
akin to calling for a 3rd party grading company, and your reply of such shows
that you are not commenting here to be productive.
Sorry I offended you with my suggestion.
In Suggestions, edk writes:
| | In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site
|
At what cost are you willing to make this happen? If you were the one sorting/storing
hundreds of thousands of used parts you would have a clue. It is enough work
to store 2 sets of inventory and keep them separated along with occasional lots
of filler grade let alone 6 different grades (1 new and 5 used). If doing this
multiplies my time by 6 times guess where that will be made up? the price of
the parts of course. Maybe we should start a grading company to send the individual
lego parts to so they can assign a 3rd party numeric value to them.
|
|
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| Author: | revfds | | Posted: | Jun 3, 2020 23:10 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 37 times | | Topic: | Suggestions | |
| How do you build orders with 100+ items, from many different sellers efficiently?
In Suggestions, WoutR writes:
| | In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
That is why I do not let the site build orders for me.
|
|
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| Author: | revfds | | Posted: | Jun 3, 2020 23:08 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 28 times | | Topic: | Suggestions | |
| Nowhere did I say it should be required. Even in the part that you quoted, I
said to create incentives to encourage its use.
How does the site currently handle packages lost in the post? What happens in
Europe when someone says they did not receive a package and there is no delivery
confirmation?
In Suggestions, Teup writes:
| | In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
|
Hmm you have a point, the tracking number field can be switched on and off for
the seller's Orders Received, but oddly it cannot be switched on for the
buyer's Orders Placed list. No idea why not, it could be added.
| | Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
|
Definitely no. Now you're just talking about America, over here I strongly
prefer shipping without tracking and I wouldn't let a site force my hand
because it has rules that are based on how things work in America.
|
|
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| Author: | revfds | | Posted: | Jun 3, 2020 23:01 | | Subject: | Re: Show Tracking number on Orders list | | Viewed: | 32 times | | Topic: | Suggestions | |
| 1.) I didn't say require it, I said to incentivize it. Those words mean different
things.
2.) I don't get what your point is about customer service? Nowhere did I
say that a tracking number equals customer service, and I'm not really what
you're trying to say or what merit it has to what I said? Of course you should
still provide customer service. In fact, in the US anyways, the USPS has a form
on their website to locate and track down missing packages, or to locate packages
that were marked as delivered even though they weren't. They receiver needs
to do this, so if I use tracking, and they tell me it wasn't delivered, I
can point them to that page, and the USPS will take care of tracking it down
without me, the seller, having to waste any time trying to figure it out. How
does using tracking prevent you providing customer service?
In Suggestions, Emporiosa writes:
| | In Suggestions, revfds writes:
| | I really wish I didn't have to click into a specific order to see the tracking
#.
It would make a lot of sense, and be really helpful if there was a column on
the Orders page that listed any available tracking number along with the order.
Bonus points if clicking on the tracking number takes me to viewing the tracking
history (via usps website or google, or wherever).
Also, incentives should be made to encourage tracking numbers. 1st class postage
with tracking can be had for around $3 in the US for small items, most places
have charged me at least that regardless of whether they include tracking or
not. It should be prioritized, and required for purchases over a certain amount
as it alleviates a lot of headache and prevents a lot of bad interactions.
|
I would love every buyer to choose tracked shipping  I guarantee that you usually
would select the cheapest option though with no penalty since it falls on the
seller (as you mentioned). In Canada, the cheapest possible rates (which only
applies to buyers quite close to you) starts around $9-13CAD depending on the
discount level the seller has with Canada Post). In the US, it's definitely
a lot cheaper. But how can you justify spending $12-15 (~$10USD) in shipping
for a small $10 order? A good part of the orders on this site are very small
in nature. So while I agree that tracked shipping in theory is a *good* idea,
I don't think it fits for Bricklink as being a requirement for all stores
for all orders.
| | When I sell cards on www.Tcgplayer.com, I waive my right to win any dispute with
a buyer if I do not include a tracking #, and I have to include one in order
to get paid for an order over $50. I love it, because when things go missing,
I can just politely point them to the USPS and both Tcgplayer and Paypal will
have my back.
|
PayPal may have your back if it shows as delivered, but that does not mean you
provided good customer service. There are times that packages show as delivered
and it really did not get delivered to the customer. An example was that I had
a Bookshop set delivered from LEGO S@H via Fedex to my house, but addressed for
another person several blocks away.
When I checked the tracking, it showed delivered, so that poor person would have
been stuck without a very expensive set if this was a PayPal purchase through
BL and the seller just said "Well - the tracking says delivered, sorry!". T
|
|
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| Author: | revfds | | Posted: | Jun 3, 2020 22:55 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 56 times | | Topic: | Suggestions | |
| Thanks for the replies, even if some of you didn't seem to read or grab my
intention, or made snide remarks.
If you have a clearly defined grading scale, it will not create issues. It doesn't
matter what a buyer or seller thinks a pieces grades at, it matters what category
it fits. Pictures can prove most of it.
It will take time yes, I do it for cards, its not super fun, but its not hard
either.
Its not so much that I think some set you ripped open and pieced out is "used"
and not "new", its more that I don't think "used" and "new" are accurate
descriptors for the possible conditions of a lego.
I have cards listed that are a penny, Like I said, cards and lego collecting
are extremely similar in concept and execution. Everything you guys have brought
up as a reason not to do this, was brought up when they implemented it with cards,
and they system has worked wonderfully.
In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
|
|
| Author: | randyf | | Posted: | Jun 3, 2020 20:34 | | Subject: | Re: 4537 and the 2 bricks with one sticked | | Viewed: | 29 times | | Topic: | Inventories | |
| In Inventories, electricbaer writes:
Now that is some kind of service! 
Nice job helping out a fellow BrickLink member.
Cheers,
Randy
|
|
| Author: | steelwoolghandi | | Posted: | Jun 3, 2020 19:21 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 58 times | | Topic: | Suggestions | |
| In Suggestions, Heartbricker writes:
| | In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
Can you clarify please; if i'm reading this correctly: you believe that when
a seller buys 10 sets from the LEGO store and opens them up in order to sort
and sell the pieces- you now consider these pieces to be used ?
|
And does that mean any parts bought from the Pick-A-Brick wall they are used
as they did not come in a set? If that's the case then Should Lego Change
the Wall to say Used-A-Bricks?
|
|
| Author: | BricksThatStick | | Posted: | Jun 3, 2020 18:53 | | Subject: | Inventory Change Request for Set 30130-1 | | Viewed: | 21 times | | Topic: | Inventories Requests (Entry) | | Status: | Open | |
| Please make changes to the following inventory:
* Change 4 Part Dark Tan {3794 Plate, Modified 1 x 2 with 1 Stud, Jumper (Undetermined Bottom Type) to 3794a Plate, Modified 1 x 2 with 1 Stud without Groove (Jumper)}
Comments from Submitter:
Source: time travel
|
| Author: | Adjour | | Posted: | Jun 3, 2020 18:47 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 38 times | | Topic: | Suggestions | |
| I dunno. I wouldn't be heart broken if you couldn't sell them, but lots
of vintage parts still have a market even if broken. I would like a third catagory
to put them in, though.
|
|
| Author: | Adjour | | Posted: | Jun 3, 2020 18:46 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 32 times | | Topic: | Suggestions | |
| In Suggestions, Adjour writes:
| | My vote is no, simply because it would be very hard to implement this.
I grade all my parts to some extent. Down to the cheap ones. It takes a massive
amount of time to do this. I don't think sellers should have to do this if
they don't want to. Also, what happens to existing lots? Sellers would have
to go back and grade everything?
That said I would like an additional feedback system similar to ebays star
system. So people can leave an opinion on service and quality without posting
a neg over something small.
Otherwise buy new and read feedback. Sorry you've had a bad time.
|
Sorry, SHOULD NOT have to do this is they don't want to.
|
|
| Author: | Adjour | | Posted: | Jun 3, 2020 18:45 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 36 times | | Topic: | Suggestions | |
| My vote is no, simply because it would be very hard to implement this.
I grade all my parts to some extent. Down to the cheap ones. It takes a massive
amount of time to do this. I don't think sellers should have to do this if
they don't want to. Also, what happens to existing lots? Sellers would have
to go back and grade everything?
That said I would like an additional feedback system similar to ebays star
system. So people can leave an opinion on service and quality without posting
a neg over something small.
Otherwise buy new and read feedback. Sorry you've had a bad time.
|
|
| Author: | nathan84 | | Posted: | Jun 3, 2020 18:14 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 34 times | | Topic: | Suggestions | |
| In Suggestions, revfds writes:
| | the thing I dislike most about ordering from this site, in how hard it is to
control the quality of the pieces that I get.
And I don't think loose pieces should be categorized between "new" and "used",
because all loose pieces are used (Yes I know you can order them individually
from Lego at times, but functionally when you buy lego it comes in a set, outside
of that set they are used).
What there needs to be is a grading scale, either number based (1-5) or description
based (Comics use words like Mint, Near Mint, Very Fine, Fine, etc; playing cards
will use words like Near Mint, Lightly Played, Moderately Played, Damaged, etc).
Sellers would be forced to classify all their pieces into one of these conditions,
and then I would be able to filter out conditions that I thought were unacceptable.
Create a clear cut visual guide for conditions, and award disputes based on that.
I sell cards on www.tcgplayer.com and knowing that buyers can win disputes if
I send them cards that are worse then they wanted, I make sure to put forth the
effort to accurately grade the cards when I list them. Yes it is more work, but
I have never once had an issue with a buyer buying a card from me that they were
unhappy with because of the condition.
In my first batch of orders on this site I got several pieces that were damaged,
etc. It was really frustrating, because when doing mass purchases on this site
it is seemingly impossible to filter out bad pieces, and when you let the site
build the orders for you, its hard to see and notice all the "notes" that sellers
put on their items.
So I don't feel justified in blaming a seller because I received two saddles
with broken clips, forcing me to order two new saddles, because they noted it
on their items. The issue here is the functionality of the website to convey
that to me, and allow me to filter their items from my potential orders.
I honestly would suggest you take a hard look at www.tcgplayer.com Coming from
card games, I was really surprised at how similar the process of buying/selling/collecting
individual cards/decks/sets is to Lego pieces/sets. Like, functionally they are
completely the same, and TCGplayer is a really well honed marketplace (nothing
is perfect), but learning from what they do right would greatly improve your
already fantastic site.
|
even with a grading system you will still find problems as some sellers will
view thier items as a better grade than what you the buyer would.
|
|
| Author: | yorbrick | | Posted: | Jun 3, 2020 18:05 | | Subject: | Re: Implement an enforced grading scale | | Viewed: | 38 times | | Topic: | Suggestions | |
| | | It is a free market. If the idea made economic sense ( ie the profit from additional
orders attracted was greater than the cost of grading, sellers would do it without
being told to. Hundreds of sellers are now thinking about your suggestion.
Let's see if it affects their actions. Lots of sellers grade instructions.
Many grade boxes. More than a few grade stickers for older sets. Nothing should
stop them from grading parts.
|
Very true, and of course some already do grade parts. When you look at many of
the boxes, instructions, sticker sheets, etc that get graded, they tend to be
the valuable ones. I think most sellers that have valuable used parts do something
similar. If something is uncommon and vaulable, it is worth letting a buyer know
what the condition is. Whereas if the seller has 100s or 1000s of a common part
worth a few cents each, in many different conditions, then it is probably less
worthwhile listing the conditions of each one.
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