Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Brickwilbo  | | Posted: | Jun 23, 2021 10:44 | | Subject: | Re: Can't add shipping price, says paid | | Viewed: | 23 times | | Topic: | Help | |
| In Help, Biglesdug writes:
| | I have an order, I went to add shipping price so I can invoice but it's saying
I can't because the order has been paid for, but it hasn't. I don't
have instant checkout and there is no payment in my PayPal. How do I go about
adding the shipping cost and invoice?
|
With the edit order button on the orders received page you can change the payment
status as none and the order status to ready.
Then you can add the costs and send the invoice
|
| Author: | Biglesdug | | Posted: | Jun 23, 2021 10:30 | | Subject: | Can't add shipping price, says paid | | Viewed: | 50 times | | Topic: | Help | |
| I have an order, I went to add shipping price so I can invoice but it's saying
I can't because the order has been paid for, but it hasn't. I don't
have instant checkout and there is no payment in my PayPal. How do I go about
adding the shipping cost and invoice?
|
 |
| Author: | jennnifer | | Posted: | Jun 23, 2021 10:13 | | Subject: | Re: Seller not responsible ? | | Viewed: | 81 times | | Topic: | Help | |
| In Help, S_H_M writes:
| | Hi All,
I ordered parts from a well known seller in the US and paid by paypal. It was
shipped by USPS with tracking. Package hasn't been scanned since 18 may,
so that's not good.
When I contacted the seller, he referred to his TOS where he stated that he
is not responsible for lost packages.
Well I think (read know) he is because he's an official seller so (at least
in Europe not sure how it is in the US) a seller is responsible for the delivery
of the goods. And secondly he accepted a payment by paypal so he is bound to
paypal terms.
What are you're thoughts about this ? Can a seller put in terms which are
against the law ? Should BL make an general TOS where all sellers are bound
too ? should I read his terms and not place the order ?
|
I sent two international packages from Chicago on May 26. Neither one has been
scanned since the 30th when they left my local post office. I wouldn't declare
your package lost just yet. Things are very, very slow right now.
On the other hand, your seller should be working with you at this point, not
denying responsibility.
I wish more buyers would stop shopping at stores that publicly say they won't
help their customers. There is nothing illegal in the US about their terms. It's
just not good business. 
Jen
|
|
| Author: | superchicken77 | | Posted: | Jun 23, 2021 09:26 | | Subject: | Re: Seller not responsible ? | | Viewed: | 79 times | | Topic: | Help | |
| Somebody posted a video within the last week about some ebay or amazon sellers
complaining about USPS being slow lately. I would just wait another 3-4 weeks
before starting a paypal claim. Your package is probably on its way, just delayed.
In Help, S_H_M writes:
| | Hi All,
I ordered parts from a well known seller in the US and paid by paypal. It was
shipped by USPS with tracking. Package hasn't been scanned since 18 may,
so that's not good.
When I contacted the seller, he referred to his TOS where he stated that he
is not responsible for lost packages.
Well I think (read know) he is because he's an official seller so (at least
in Europe not sure how it is in the US) a seller is responsible for the delivery
of the goods. And secondly he accepted a payment by paypal so he is bound to
paypal terms.
What are you're thoughts about this ? Can a seller put in terms which are
against the law ? Should BL make an general TOS where all sellers are bound
too ? should I read his terms and not place the order ?
|
|
|
| Author: | peregrinator | | Posted: | Jun 23, 2021 08:36 | | Subject: | Re: Seller not responsible ? | | Viewed: | 61 times | | Topic: | Help | |
| Five weeks since the last scan sounds long, but given that it's an international
order it might still be OK. I would wait a bit longer before starting a PayPal
dispute - and yes, you're correct that the seller is responsible for the
delivery. That's not necessarily true in the US, but it's certainly true
for PayPal.
|
|
| Author: | pitz8008 | | Posted: | Jun 23, 2021 08:25 | | Subject: | Re: Seller not responsible ? | | Viewed: | 73 times | | Topic: | Help | |
| In Help, S_H_M writes:
| | Hi All,
I ordered parts from a well known seller in the US and paid by paypal. It was
shipped by USPS with tracking. Package hasn't been scanned since 18 may,
so that's not good.
When I contacted the seller, he referred to his TOS where he stated that he
is not responsible for lost packages.
Well I think (read know) he is because he's an official seller so (at least
in Europe not sure how it is in the US) a seller is responsible for the delivery
of the goods. And secondly he accepted a payment by paypal so he is bound to
paypal terms.
What are you're thoughts about this ? Can a seller put in terms which are
against the law ? Should BL make an general TOS where all sellers are bound
too ? should I read his terms and not place the order ?
|
The 18th of May isn't very long for an international order from America.
And the scanning doesn't get updated very often for international orders.
|
|
| Author: | cosmicray | | Posted: | Jun 23, 2021 07:58 | | Subject: | Re: Seller not responsible ? | | Viewed: | 71 times | | Topic: | Help | |
| In Help, S_H_M writes:
| | I ordered parts from a well known seller in the US and paid by paypal. It was
shipped by USPS with tracking. Package hasn't been scanned since 18 may,
so that's not good.
|
You are impatient, I understand that. What class of service was the package ?
If it was sent Registered, it will take a very long time to reach you. Tell us
more about the tracking number.
Nita Rae
|
|
| Author: | Elkenwood | | Posted: | Jun 23, 2021 07:25 | | Subject: | Re: Seller not responsible ? | | Viewed: | 82 times | | Topic: | Help | |
| In Help, S_H_M writes:
| | Hi All,
I ordered parts from a well known seller in the US and paid by paypal. It was
shipped by USPS with tracking. Package hasn't been scanned since 18 may,
so that's not good.
When I contacted the seller, he referred to his TOS where he stated that he
is not responsible for lost packages.
Well I think (read know) he is because he's an official seller so (at least
in Europe not sure how it is in the US) a seller is responsible for the delivery
of the goods. And secondly he accepted a payment by paypal so he is bound to
paypal terms.
What are you're thoughts about this ? Can a seller put in terms which are
against the law ? Should BL make an general TOS where all sellers are bound
too ? should I read his terms and not place the order ?
|
Is it stuck at USPS Chicago? I've had to wait over a month for any package
to leave that facility.
Irregardless, you can contact the courier and have them open up a missing item
inquiry with the tracking number. That way you still know whether or not it's
on it's way before deciding anything further.
|
|
| Author: | Brickwilbo | | Posted: | Jun 23, 2021 07:22 | | Subject: | Re: Seller not responsible ? | | Viewed: | 76 times | | Topic: | Help | |
| In Help, S_H_M writes:
| | Hi All,
I ordered parts from a well known seller in the US and paid by paypal. It was
shipped by USPS with tracking. Package hasn't been scanned since 18 may,
so that's not good.
|
18 may isn't that very long.
| |
When I contacted the seller, he referred to his TOS where he stated that he
is not responsible for lost packages.
Well I think (read know) he is because he's an official seller so (at least
in Europe not sure how it is in the US) a seller is responsible for the delivery
of the goods. And secondly he accepted a payment by paypal so he is bound to
paypal terms.
|
You've 180 days to start a dispute on the PayPal website.
| |
What are you're thoughts about this ? Can a seller put in terms which are
against the law ? Should BL make an general TOS where all sellers are bound
too ? should I read his terms and not place the order ?
|
It's already in the TOS.
|
|
| Author: | tons_of_bricks | | Posted: | Jun 23, 2021 07:14 | | Subject: | Re: Seller not responsible ? | | Viewed: | 81 times | | Topic: | Help | |
| They can't do that; they are responsible for the package until it arrives
to the customer. Like alex said, someone can write whatever they want to in their
store terms, but if those terms don't follow the laws, then they're null
and void.
Paypal will most likely side with you if the seller won't cooperate.
|
|
| Author: | alexwilcox | | Posted: | Jun 23, 2021 07:07 | | Subject: | Re: Seller not responsible ? | | Viewed: | 92 times | | Topic: | Help | |
| In Help, S_H_M writes:
| | Hi All,
I ordered parts from a well known seller in the US and paid by paypal. It was
shipped by USPS with tracking. Package hasn't been scanned since 18 may,
so that's not good.
When I contacted the seller, he referred to his TOS where he stated that he
is not responsible for lost packages.
Well I think (read know) he is because he's an official seller so (at least
in Europe not sure how it is in the US) a seller is responsible for the delivery
of the goods. And secondly he accepted a payment by paypal so he is bound to
paypal terms.
What are you're thoughts about this ? Can a seller put in terms which are
against the law ? Should BL make an general TOS where all sellers are bound
too ? should I read his terms and not place the order ?
|
If he's not going to help then it sounds like you need to start a paypal
claim,
People can write whatever they want in their terms - if they go against bricklink/paypal/local
laws then it's just a waste of their time!
|
|
| Author: | S_H_M | | Posted: | Jun 23, 2021 06:54 | | Subject: | Seller not responsible ? | | Viewed: | 303 times | | Topic: | Help | |
| Hi All,
I ordered parts from a well known seller in the US and paid by paypal. It was
shipped by USPS with tracking. Package hasn't been scanned since 18 may,
so that's not good.
When I contacted the seller, he referred to his TOS where he stated that he
is not responsible for lost packages.
Well I think (read know) he is because he's an official seller so (at least
in Europe not sure how it is in the US) a seller is responsible for the delivery
of the goods. And secondly he accepted a payment by paypal so he is bound to
paypal terms.
What are you're thoughts about this ? Can a seller put in terms which are
against the law ? Should BL make an general TOS where all sellers are bound
too ? should I read his terms and not place the order ?
|
|
| Author: | TDH_Bricks | | Posted: | Jun 23, 2021 05:37 | | Subject: | UK Quote request form (Re: UK Quote) | | Viewed: | 32 times | | Topic: | Help | |
| Hello,
can somebody confirm the Quote Request form for UK works correctly?
I have next Quote request form UK and issue is here again. In attachment you
can see two screenshots - first shows numbers in the Quote received overview
page, second shows Quote detail page. As you can see Grand Total is different
for same Quote. There is twice counted UK VAT on the Order detail page, unfortunately
this wrong number is used for message to Customer as well.
Any advice or help?
Thank you.
In Help, TDH_Bricks writes:
| | Hello,
it looks like the Quote Request form for UK RFQs is not working correctly. I
have similar issue on 2 quotes already.
The first issue is I can add shipping costs only once and no further change or
add of additional costs is possible. All results in to following message: This
Quote can not be updated because all numbers had been updated already.
In addition, the Quote calculation is different in the line on the list of all
Quotes Received page and on the Quote details page. Here is an example:
Calculation in the line of the list of all Quotes Received page is correct and
shows:
Order Total: 1,384.88
Shipping: 433.12
Final Total: 1,818.00
Tax BL collected: 363.60
Grand Total: 2,181.60
In case I go to Quote detail page I can see following:
Item Total: 1,384.88
Shipping: 433.12
Est. United Kingdom VAT: 363.60
Grand Total: 2,545.20 (!!!!!)
As you can see the GRAND TOTAL is different. For Quote to Buyer is used the wrong
number from Quote detail page. It looks like the UK VAT is calculated twice there.
Any idea what to do with this?
Thanks in adavance for any help.
|
|
|
|
| Author: | Hollywood1 | | Posted: | Jun 22, 2021 12:02 | | Subject: | Re: Where the "Download VAT invoice” link is? | | Viewed: | 33 times | | Topic: | Help | |
| Yeah, that makes sense
Thank you
In Help, peregrinator writes:
| | In Help, Iggor writes:
| | The previous one was paid onsite, this one was paid by transferring money via
PayPal to my address, and I manually set the order status as "paid".
You think this is why?
|
Yes - BrickLink didn't collect the VAT
|
|
| Author: | peregrinator | | Posted: | Jun 22, 2021 11:54 | | Subject: | Re: Where the "Download VAT invoice” link is? | | Viewed: | 28 times | | Topic: | Help | |
| In Help, Iggor writes:
| | The previous one was paid onsite, this one was paid by transferring money via
PayPal to my address, and I manually set the order status as "paid".
You think this is why?
|
Yes - BrickLink didn't collect the VAT
|
|
| Author: | Hollywood1 | | Posted: | Jun 22, 2021 11:41 | | Subject: | Re: Where the "Download VAT invoice” link is? | | Viewed: | 35 times | | Topic: | Help | |
| The previous one was paid onsite, this one was paid by transferring money via
PayPal to my address, and I manually set the order status as "paid".
You think this is why?
In Help, SylvainLS writes:
| | In Help, Iggor writes:
| | My point is that's my second order with VAT invoice. I checked previous order
and the link was where you said it should be. It was so easy and intuitive clear
that time, and I really didn't pay any attention to the details. This time
the order is paid, but there is no link and no e-mail with VAT invoice.
Any ideas? What it could cause?
|
Was it actually paid with PayPal Online and went through the Paid status?
|
|
|
| Author: | SylvainLS | | Posted: | Jun 22, 2021 11:08 | | Subject: | Re: CUDA compiled kernels supporting your GPU are | | Viewed: | 45 times | | Topic: | Help | |
| In Help, EdwardTamayo writes:
| | I recently customized my PC with powerful CPU and GPU RTX however I cannot use
my GPU because of this message "CUDA compiled kernels supporting your GPU are
not available", are there any answer for this one? I tried rendering using CPU
but still take days for a 20sec animation. Hope somebody can help me out. Thanks
in advance.
|
The dedicated forum for Studio and PartDesigner is https://forum.bricklink.com/
(hover over the red Studio icon on every page, then click “Studio Forum”).
Please search the forum for your question before posting a new one.
There’s an index of known bugs and suggestions that you can browse first: https://forum.bricklink.com/viewtopic.php?f=4&t=5579
As for your question: EyeSight seriously needs an update.
|
|
| Author: | EdwardTamayo | | Posted: | Jun 22, 2021 11:01 | | Subject: | CUDA compiled kernels supporting your GPU are | | Viewed: | 92 times | | Topic: | Help | |
| I recently customized my PC with powerful CPU and GPU RTX however I cannot use
my GPU because of this message "CUDA compiled kernels supporting your GPU are
not available", are there any answer for this one? I tried rendering using CPU
but still take days for a 20sec animation. Hope somebody can help me out. Thanks
in advance.
|
|
| Author: | SylvainLS | | Posted: | Jun 22, 2021 10:25 | | Subject: | Re: Where the "Download VAT invoice” link is? | | Viewed: | 36 times | | Topic: | Help | |
| In Help, Iggor writes:
| | My point is that's my second order with VAT invoice. I checked previous order
and the link was where you said it should be. It was so easy and intuitive clear
that time, and I really didn't pay any attention to the details. This time
the order is paid, but there is no link and no e-mail with VAT invoice.
Any ideas? What it could cause?
|
Was it actually paid with PayPal Online and went through the Paid status?
|
|
| Author: | Hollywood1 | | Posted: | Jun 22, 2021 10:04 | | Subject: | Re: Where the "Download VAT invoice” link is? | | Viewed: | 30 times | | Topic: | Help | |
| My point is that's my second order with VAT invoice. I checked previous order
and the link was where you said it should be. It was so easy and intuitive clear
that time, and I really didn't pay any attention to the details. This time
the order is paid, but there is no link and no e-mail with VAT invoice.
Any ideas? What it could cause?
In Help, jennnifer writes:
| | In Help, Iggor writes:
| | Hi!
I'm selling some parts to the customer in England, so according to new regulations
I have to attach VAT invoice. I see the information on the top of the order detail
page:
A VAT invoice along with your customs invoice must be included on your parcel
for efficient processing at the customs office. To view and print the invoice,
click on the “Download VAT invoice” link below.
But where is that link should be exactly? I just can't find it.
Thanks in advance.
|
It is not where it should be. It should be on the Order Summary line at the top.
I have a paid UK order that reads: Download VAT invoice / Issue refund / Report
Problem
I also received a VAT invoice in my email. Did that show up for you?
https://www.bricklink.com/message.asp?ID=1276874
Jen
|
|
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| Author: | 1974 | | Posted: | Jun 22, 2021 09:40 | | Subject: | Re: New Complete or Used | | Viewed: | 37 times | | Topic: | Help | |
| In Help, gogogovro writes:
| | As always, I assume everything is about me. 
My apologies, now I understand where your comment was directed.
|
You don't have 5k feedbacks 
No prob, keep on trucking ..
|
|
| Author: | jennnifer | | Posted: | Jun 22, 2021 09:29 | | Subject: | Re: Where the "Download VAT invoice” link is? | | Viewed: | 44 times | | Topic: | Help | |
| In Help, Iggor writes:
| | Hi!
I'm selling some parts to the customer in England, so according to new regulations
I have to attach VAT invoice. I see the information on the top of the order detail
page:
A VAT invoice along with your customs invoice must be included on your parcel
for efficient processing at the customs office. To view and print the invoice,
click on the “Download VAT invoice” link below.
But where is that link should be exactly? I just can't find it.
Thanks in advance.
|
It is not where it should be. It should be on the Order Summary line at the top.
I have a paid UK order that reads: Download VAT invoice / Issue refund / Report
Problem
I also received a VAT invoice in my email. Did that show up for you?
https://www.bricklink.com/message.asp?ID=1276874
Jen
|
|
| Author: | brickerking | | Posted: | Jun 22, 2021 09:18 | | Subject: | Re: New Complete or Used | | Viewed: | 47 times | | Topic: | Help | |
| In Help, 1974 writes:
| | In Help, gogogovro writes:
| | In Help, 1974 writes:
| | How does someone with 5k feedbacks not know the very simple rules of this site?
|
Wow, you’re just… the worst.
|
Please explain?
The seller has at least one more set that is listed as complete but has alternative
parts. And that is just in the Friends category
Yeah, I'm real bad for pointing that out!
|
As always, I assume everything is about me.
My apologies, now I understand where your comment was directed.
|
|
| Author: | Hollywood1 | | Posted: | Jun 22, 2021 09:16 | | Subject: | Where the "Download VAT invoice” link is? | | Viewed: | 73 times | | Topic: | Help | |
| Hi!
I'm selling some parts to the customer in England, so according to new regulations
I have to attach VAT invoice. I see the information on the top of the order detail
page:
A VAT invoice along with your customs invoice must be included on your parcel
for efficient processing at the customs office. To view and print the invoice,
click on the “Download VAT invoice” link below.
But where is that link should be exactly? I just can't find it.
Thanks in advance.
|
|
|
| Author: | 1974 | | Posted: | Jun 22, 2021 08:42 | | Subject: | Re: New Complete or Used | | Viewed: | 47 times | | Topic: | Help | |
| In Help, gogogovro writes:
| | In Help, 1974 writes:
| | How does someone with 5k feedbacks not know the very simple rules of this site?
|
Wow, you’re just… the worst.
|
Please explain?
The seller has at least one more set that is listed as complete but has alternative
parts. And that is just in the Friends category
Yeah, I'm real bad for pointing that out!
|
| Author: | brickerking | | Posted: | Jun 22, 2021 08:07 | | Subject: | Re: New Complete or Used | | Viewed: | 45 times | | Topic: | Help | |
| In Help, 1974 writes:
| | How does someone with 5k feedbacks not know the very simple rules of this site?
|
Wow, you’re just… the worst.
|
|
| Author: | alexwilcox | | Posted: | Jun 22, 2021 08:07 | | Subject: | Re: New Complete or Used | | Viewed: | 31 times | | Topic: | Help | |
| In Help, gogogovro writes:
| | How would you list this set: New, Complete or Used?
I bought a set from another marketplace, it was complete with three bags, instructions,
stickers and box. Bag one was opened and the minidolls built (friends set) and
a few pieces put together, but mostly all apart in mint condition. Bags 2 and
3 are still sealed. Sticker sheet and instructions are in new condition. I verified
bag one is complete with instructions. So 3/4ths of the set is new and the other
I would normally classify as used.
|
100% used complete - with a note that bags 2 and 3 are still new and sealed.
I have (or had) a couple of sets listed in this way.
|
|
| Author: | SezaR | | Posted: | Jun 22, 2021 06:02 | | Subject: | Re: New Complete or Used | | Viewed: | 31 times | | Topic: | Help | |
| In Help, gogogovro writes:
| | How would you list this set: New, Complete or Used?
I bought a set from another marketplace, it was complete with three bags, instructions,
stickers and box. Bag one was opened and the minidolls built (friends set) and
a few pieces put together, but mostly all apart in mint condition. Bags 2 and
3 are still sealed. Sticker sheet and instructions are in new condition. I verified
bag one is complete with instructions. So 3/4ths of the set is new and the other
I would normally classify as used.
|
used complete
https://store.bricklink.com/SezaR?itemID=236757360#/shop?o={%22invID%22:%22236757360%22}
http://img.bricklink.com/myImg/634673.jpg
|
|
| Author: | 1974 | | Posted: | Jun 22, 2021 05:35 | | Subject: | Re: New Complete or Used | | Viewed: | 45 times | | Topic: | Help | |
| In Help, peregrinator writes:
| | The second example you posted is actually not complete.
|
How does someone with 5k feedbacks not know the very simple rules of this site?
|
|
| Author: | uvt203 | | Posted: | Jun 22, 2021 02:57 | | Subject: | Re: New Complete or Used | | Viewed: | 46 times | | Topic: | Help | |
| In Help, gogogovro writes:
| | How would you list this set: New, Complete or Used?
I bought a set from another marketplace, it was complete with three bags, instructions,
stickers and box. Bag one was opened and the minidolls built (friends set) and
a few pieces put together, but mostly all apart in mint condition. Bags 2 and
3 are still sealed. Sticker sheet and instructions are in new condition. I verified
bag one is complete with instructions. So 3/4ths of the set is new and the other
I would normally classify as used.
|
I would part the set out as parts and mark contents of bag 2+3 and the sticker
sheet as new parts and bag 1 + minidolls + instructions as used parts.
/Asger
|
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| Author: | zorbanj | | Posted: | Jun 21, 2021 21:33 | | Subject: | Re: New Complete or Used | | Viewed: | 82 times | | Topic: | Help | |
| Everything in bag one could have been put together with the seller taking (most)
of it apart before selling it.
In Help, gogogovro writes:
| | In Help, RecycledBrick writes:
| | Used Complete with description that some bags are still sealed and sticker sheet
hasn’t been used.
|
Sounds fair.
|
|
| Author: | peregrinator | | Posted: | Jun 21, 2021 21:20 | | Subject: | Re: New Complete or Used | | Viewed: | 61 times | | Topic: | Help | |
| In Help, gogogovro writes:
Some of the pieces in your set were put together - they're used, so the set
in general is used. If the bag were merely opened, but the pieces never put together,
then I think you could list it as New.
The second example you posted is actually not complete.
|
| Author: | starbeanie | | Posted: | Jun 21, 2021 21:00 | | Subject: | Re: New Complete or Used | | Viewed: | 54 times | | Topic: | Help | |
| "a few pieces put together" means it's used.
In Help, gogogovro writes:
|
| Author: | brickerking | | Posted: | Jun 21, 2021 20:49 | | Subject: | Re: New Complete or Used | | Viewed: | 56 times | | Topic: | Help | |
| In Help, RecycledBrick writes:
| | Used Complete with description that some bags are still sealed and sticker sheet
hasn’t been used.
|
Sounds fair.
|
| Author: | brickerking | | Posted: | Jun 21, 2021 19:31 | | Subject: | New Complete or Used | | Viewed: | 221 times | | Topic: | Help | |
| How would you list this set: New, Complete or Used?
I bought a set from another marketplace, it was complete with three bags, instructions,
stickers and box. Bag one was opened and the minidolls built (friends set) and
a few pieces put together, but mostly all apart in mint condition. Bags 2 and
3 are still sealed. Sticker sheet and instructions are in new condition. I verified
bag one is complete with instructions. So 3/4ths of the set is new and the other
I would normally classify as used.
|
|
| Author: | Daragh | | Posted: | Jun 21, 2021 11:39 | | Subject: | Re: Enough with the incomplete refunds! | | Viewed: | 76 times | | Topic: | Technical Issues | |
| In Technical Issues, WildBricks writes:
| |
About 1/3 of the time the BL refund system throws up an error and won't process
the refund. At first I would simply re-submit and keep trying until the refund
finally went through. But, sometimes PP has pushed the refund, but BL doesn't
see that it has been accepted and continues to throw up errors all while refunding
the money over, and over, and over again. Now I try once and if I get an error
I go straight to PP and issue the refund through their system. I don't always
remember the tax issue, so hopefully this thread will help keep that top of mind
for me.
|
+1 - What they said.
BL refund process is virtually useless as it only works when the moon is blue
and Lego is having a 90% off sale.
I agree though that if sellers are refunding directly you should not be at the
loss of the sales tax / VAT.
|
|
| Author: | Bricklord | | Posted: | Jun 21, 2021 11:27 | | Subject: | Re: NPB | | Viewed: | 46 times | | Topic: | Help | |
| You have to let the proce3ss run its course. 7 days before you complete the NPB
to cancel it, if the delinquent does not communicate or pay. 14 day if they communicate.
After that, complete the NPB and cancel the order. Then leave feedback to warn
others. They delinquent can leave feed back for the first day but it will get
wiped and the ability to do so blocked by the system automatically.
In Help, emperor61 writes:
| | Hi
Have issued an NPB (first time I've had to) and just want to confirm: if
the buyer doesn't pay or make contact, and then I cancel the order, can
I leave negative feedback against the buyer without them replying likewise? Basically,
does a completed NPB stop a buyer from leaving feedback?
Thanks in advance!
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| Author: | SylvainLS | | Posted: | Jun 21, 2021 11:08 | | Subject: | Re: NPB | | Viewed: | 37 times | | Topic: | Help | |
| In Help, zorbanj writes:
| | […] BL's payment timeframe for buyers is long (I think it's too long). […]
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It’s long if you use an instant payment method (like PayPal, Stripe, or some
SEPA bank transfers).
It’s not so long if you use other methods, like a “standard” bank transfer for
instance.
Say, you order / are invoiced Friday night, the transfer won’t happen, on your
side, before Monday (because, even though no human being but you and the seller
will ever touch it, it’s how old banking works), and it will at best arrive on
the seller’s side 2 days after that, that’s Wednesday, 5 days after the invoice,
which is the day the seller can file an NPB¹.
And it migth take a bit longer, e.g. if you need to go make the transfer in person
or with a (rightly named) bank holiday somewhen.
¹ Time before filing has been reduced to 5 days, according to an old forum post….
(Or you could send the money to the seller’s old bank account because your bank
memorized it and you’re dumb as a plank. As, happily, that older account is
closed, the transfer is rejected but you’re not warned of that before the usual
2-3 days delay, and you need to send it again. Add a week-end in between and
you easily reach 8 days. Yes, it happens. It happened to me, not two weeks
ago  )
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| Author: | tonnic | | Posted: | Jun 21, 2021 10:38 | | Subject: | Re: NPB | | Viewed: | 41 times | | Topic: | Help | |
| In Help, MrPetovan writes:
| | I recently have issued my first NPB recently as well, and after it completed
the buyer left feedback that was marked as removed. I'm curious about what
they wrote since I had absolutely no contact with them besides them placing the
order in the first place.
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After completing an NPB it always looks like the buyers feedback has been removed.
In most cases this is just the way the Bricklinksystem handles this, it is just
Bricklinks way of showing that no feedback can be given anymore. Confusing but
it is like that.
| |
I didn't feel like leaving a negative feedback to them since the NPB had
already completed and I felt it was enough. I saw that they already received
an NPB a while ago because another seller left negative feedback but it felt
like double jeopardy to me so I didn't want to pile on publicly.
In Help, emperor61 writes:
| | Hi
Have issued an NPB (first time I've had to) and just want to confirm: if
the buyer doesn't pay or make contact, and then I cancel the order, can
I leave negative feedback against the buyer without them replying likewise? Basically,
does a completed NPB stop a buyer from leaving feedback?
Thanks in advance!
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| Author: | zorbanj | | Posted: | Jun 21, 2021 10:17 | | Subject: | Re: NPB | | Viewed: | 35 times | | Topic: | Help | |
| If you think a negative is too harsh, at least leave a neutral. BL's payment
timeframe for buyers is long (I think it's too long). If a buyer still doesn't
pay after all that time has passed a feedback ding is warranted.
In Help, MrPetovan writes:
| |
I didn't feel like leaving a negative feedback to them since the NPB had
already completed and I felt it was enough. I saw that they already received
an NPB a while ago because another seller left negative feedback but it felt
like double jeopardy to me so I didn't want to pile on publicly.
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| Author: | Brickwilbo | | Posted: | Jun 21, 2021 10:04 | | Subject: | Re: NPB | | Viewed: | 43 times | | Topic: | Help | |
| In Help, MrPetovan writes:
| | I recently have issued my first NPB recently as well, and after it completed
the buyer left feedback that was marked as removed. I'm curious about what
they wrote since I had absolutely no contact with them besides them placing the
order in the first place.
I didn't feel like leaving a negative feedback to them since the NPB had
already completed and I felt it was enough. I saw that they already received
an NPB a while ago because another seller left negative feedback but it felt
like double jeopardy to me so I didn't want to pile on publicly.
|
The NPB process + feedback is to weed out bad buyers and to warn others.
By completing the NPB and leaving feedback you're helping the community.
You're not helping a bad buyer by letting him get away with it.
Because of softness other sellers will have to go through the trouble too.
| |
In Help, emperor61 writes:
| | Hi
Have issued an NPB (first time I've had to) and just want to confirm: if
the buyer doesn't pay or make contact, and then I cancel the order, can
I leave negative feedback against the buyer without them replying likewise? Basically,
does a completed NPB stop a buyer from leaving feedback?
Thanks in advance!
|
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| Author: | MrPetovan | | Posted: | Jun 21, 2021 09:40 | | Subject: | Re: NPB | | Viewed: | 66 times | | Topic: | Help | |
| I recently have issued my first NPB recently as well, and after it completed
the buyer left feedback that was marked as removed. I'm curious about what
they wrote since I had absolutely no contact with them besides them placing the
order in the first place.
I didn't feel like leaving a negative feedback to them since the NPB had
already completed and I felt it was enough. I saw that they already received
an NPB a while ago because another seller left negative feedback but it felt
like double jeopardy to me so I didn't want to pile on publicly.
In Help, emperor61 writes:
| | Hi
Have issued an NPB (first time I've had to) and just want to confirm: if
the buyer doesn't pay or make contact, and then I cancel the order, can
I leave negative feedback against the buyer without them replying likewise? Basically,
does a completed NPB stop a buyer from leaving feedback?
Thanks in advance!
|
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| Author: | SylvainLS | | Posted: | Jun 20, 2021 15:07 | | Subject: | Re: NPB | | Viewed: | 59 times | | Topic: | Help | |
| In Help, Brickwilbo writes:
| | In Help, emperor61 writes:
| | Hi
Have issued an NPB (first time I've had to) and just want to confirm: if
the buyer doesn't pay or make contact, and then I cancel the order, can
I leave negative feedback against the buyer without them replying likewise? Basically,
does a completed NPB stop a buyer from leaving feedback?
Thanks in advance!
|
Yes, if the NPB process is completed correctly.
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Or “accepted” (NPX).
The removal is done during the daily maintenance and, IIRC, the feedback shows
as “removed” even if the buyer never left one.
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| Author: | Brickwilbo | | Posted: | Jun 20, 2021 15:04 | | Subject: | Re: NPB | | Viewed: | 45 times | | Topic: | Help | |
| In Help, emperor61 writes:
| | Hi
Have issued an NPB (first time I've had to) and just want to confirm: if
the buyer doesn't pay or make contact, and then I cancel the order, can
I leave negative feedback against the buyer without them replying likewise? Basically,
does a completed NPB stop a buyer from leaving feedback?
Thanks in advance!
|
Yes, if the NPB process is completed correctly.
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| Author: | peregrinator | | Posted: | Jun 20, 2021 15:04 | | Subject: | Re: NPB | | Viewed: | 42 times | | Topic: | Help | |
| In Help, emperor61 writes:
| | Hi
Have issued an NPB (first time I've had to) and just want to confirm: if
the buyer doesn't pay or make contact, and then I cancel the order, can
I leave negative feedback against the buyer without them replying likewise? Basically,
does a completed NPB stop a buyer from leaving feedback?
Thanks in advance!
|
IIRC, the buyer can leave it but it will get removed automatically. But the NPB
must be completed.
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| Author: | emperor61 | | Posted: | Jun 20, 2021 14:12 | | Subject: | NPB | | Viewed: | 190 times | | Topic: | Help | |
| Hi
Have issued an NPB (first time I've had to) and just want to confirm: if
the buyer doesn't pay or make contact, and then I cancel the order, can
I leave negative feedback against the buyer without them replying likewise? Basically,
does a completed NPB stop a buyer from leaving feedback?
Thanks in advance!
|
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| Author: | Bad_Girl | | Posted: | Jun 20, 2021 11:04 | | Subject: | Re: Order paid en recieved nothing | | Viewed: | 61 times | | Topic: | Help | |
| In Help, J4nW1ll3m writes:
| | Hello,
Im having a problem. Im from Holland and I have ordered from China (Order: #16209932).
The seller is known under the following name: Starstar (3517). The store is known
as: Brickfriendshome.
I have paid for the order by PayPal.
So far I havent recieved my order. I even messaged the seller but I didnt recieve
a reply.
It feels like I have been scammed.
Is there a way I can get my money back?
Greetings, Jan Willem
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What does the tracking say, have you checked this?
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| Author: | ihave36paws | | Posted: | Jun 20, 2021 10:39 | | Subject: | Re: Inventory page | | Viewed: | 23 times | | Topic: | Technical Issues | |
| Thank you so much.
Still don't know why they are not on My Inventory Page.
In Technical Issues, legomaster100 writes:
| | In Technical Issues, ihave36paws writes:
| | Okay here is one for you.
I was looking at our mini figures on the "My Inventory page" and noticed that
the number of items listed is not what we have in the store.
I went into the mini figure in the search and pulled it up and they are showing
that they are for sale in our store. Does anyone know why they would not be
in the total of our inventory. I actually have 13 just in Castle that are not
showing on the My Inventory Page.
Can some one go into the store "A Leg Up" and see if we have 5 - CAS048 mini
figures for sale.
Barbara
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I just did,
They are in two different lots, 1 and 4 so 5 total.
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| Author: | legomaster100 | | Posted: | Jun 20, 2021 10:13 | | Subject: | Re: Inventory page | | Viewed: | 18 times | | Topic: | Technical Issues | |
| In Technical Issues, ihave36paws writes:
| | Okay here is one for you.
I was looking at our mini figures on the "My Inventory page" and noticed that
the number of items listed is not what we have in the store.
I went into the mini figure in the search and pulled it up and they are showing
that they are for sale in our store. Does anyone know why they would not be
in the total of our inventory. I actually have 13 just in Castle that are not
showing on the My Inventory Page.
Can some one go into the store "A Leg Up" and see if we have 5 - CAS048 mini
figures for sale.
Barbara
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I just did,
They are in two different lots, 1 and 4 so 5 total.
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