| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | tEoS  | | Posted: | Jun 9, 2021 16:54 | | Subject: | Re: US Buyers can't order in Germany | | Viewed: | 55 times | | Topic: | Technical Issues | |
| An onsite payment option is required for USA state sales tax. Consider setting
up PayPal onsite.
In Technical Issues, schili writes:
| | Hi there,
I'm a seller from germany.
Since last year i get some feedback from US-buyers, they can't order in my
store. They get a popup window in ordering process "seller does not ship to US
state ..." (here Maine, California).
In my settings i only see "sending to 100% of all countries worldwide". Where
is a setting for single US states? Interesting also that states like Florida,
Colombia are still working. Is there any tax setting missing?
Hope somebody can help me.
Attached a screenshot from a buyer.
Regards
Stefan
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| Author: | schili | | Posted: | Jun 9, 2021 16:48 | | Subject: | US Buyers can't order in Germany | | Viewed: | 162 times | | Topic: | Technical Issues | |
| Hi there,
I'm a seller from germany.
Since last year i get some feedback from US-buyers, they can't order in my
store. They get a popup window in ordering process "seller does not ship to US
state ..." (here Maine, California).
In my settings i only see "sending to 100% of all countries worldwide". Where
is a setting for single US states? Interesting also that states like Florida,
Colombia are still working. Is there any tax setting missing?
Hope somebody can help me.
Attached a screenshot from a buyer.
Regards
Stefan
|
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| Author: | BricksterXD | | Posted: | Jun 9, 2021 12:28 | | Subject: | Re: Bricklink API error | | Viewed: | 34 times | | Topic: | Technical Issues | |
| In Technical Issues, peregrinator writes:
| | It should be only negative feedback users.
In Technical Issues, BricksterXD writes:
| | According to a customer attempting to buy from my store, they are unable to send
an order due to a Bricklink API error.
Speaking with said individual I've ruled out any other factor including a
possibility it could be something to do with PayPal.
I just realised today that the error might lie in the fact that I have an option
turned on in my store disallowing anyone with negative feedback from buying from
my store.
Does this include someone with 0 feedback, or is it purely individuals with a
negative score?
I know I may be asking a question with an obvious answer, but I'd like to
rule out the possibility that it's an error on my end.
Thank you.
|
|
Understood, thank you. I'll continue the discussion and hope to find a resolution.
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| Author: | leopard37 | | Posted: | Jun 9, 2021 12:13 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 31 times | | Topic: | Technical Issues | |
| My bet is it's a timing issue. Somehow order fills in the black name before
the user registers...? It's been so long I don't know. It happened to
me recently as well. I could ask the user when they had to enter their name.
Maybe a new user has gone through the registration process recently and could
enlighten us.
Tyson.
|
| Author: | SecondChildhood | | Posted: | Jun 9, 2021 12:00 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 30 times | | Topic: | Technical Issues | |
| In Technical Issues, Brixalotl writes:
| | One on the 25th and one on the 26th, both paid via PayPal instant checkout.
|
Same here. One on June 4 and one today June 9. Both instant checkout via PayPal.
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| Author: | peregrinator | | Posted: | Jun 9, 2021 11:22 | | Subject: | Re: Bricklink API error | | Viewed: | 33 times | | Topic: | Technical Issues | |
| It should be only negative feedback users.
In Technical Issues, BricksterXD writes:
| | According to a customer attempting to buy from my store, they are unable to send
an order due to a Bricklink API error.
Speaking with said individual I've ruled out any other factor including a
possibility it could be something to do with PayPal.
I just realised today that the error might lie in the fact that I have an option
turned on in my store disallowing anyone with negative feedback from buying from
my store.
Does this include someone with 0 feedback, or is it purely individuals with a
negative score?
I know I may be asking a question with an obvious answer, but I'd like to
rule out the possibility that it's an error on my end.
Thank you.
|
|
|
| Author: | BricksterXD | | Posted: | Jun 9, 2021 09:49 | | Subject: | Bricklink API error | | Viewed: | 92 times | | Topic: | Technical Issues | |
| According to a customer attempting to buy from my store, they are unable to send
an order due to a Bricklink API error.
Speaking with said individual I've ruled out any other factor including a
possibility it could be something to do with PayPal.
I just realised today that the error might lie in the fact that I have an option
turned on in my store disallowing anyone with negative feedback from buying from
my store.
Does this include someone with 0 feedback, or is it purely individuals with a
negative score?
I know I may be asking a question with an obvious answer, but I'd like to
rule out the possibility that it's an error on my end.
Thank you.
|
|
| Author: | Brickwilbo | | Posted: | Jun 9, 2021 05:35 | | Subject: | Re: System Error Message | | Viewed: | 24 times | | Topic: | Technical Issues | |
| In Technical Issues, The_Toy_Planet writes:
| | Hi,
We are a seller and are having a problem with buyers not being able to check
out. We are getting a lot of messages from them saying this -
I am trying to place an order but keep getting a 'System Error' message
on the Shopping Cart page. I am buying from others at the same time and having
no problems.
Please can anyone help !
Many Thanks
Bev
|
The buyer has to verify the address again.
See this thread: https://www.bricklink.com/message.asp?ID=1274827
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| Author: | The_Toy_Planet | | Posted: | Jun 9, 2021 05:23 | | Subject: | System Error Message | | Viewed: | 48 times | | Topic: | Technical Issues | |
| Hi,
We are a seller and are having a problem with buyers not being able to check
out. We are getting a lot of messages from them saying this -
I am trying to place an order but keep getting a 'System Error' message
on the Shopping Cart page. I am buying from others at the same time and having
no problems.
Please can anyone help !
Many Thanks
Bev
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| Author: | macebobo | | Posted: | Jun 8, 2021 15:12 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 38 times | | Topic: | Technical Issues | |
| In Technical Issues, qwertyboy writes:
| | In Technical Issues, Kesleyk writes:
| | In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
Our first one showed up on 5/20. It was disconcerting at first, but all the
information on the invoice/order matched up with PayPal so we just went with
it. No problems from any of them so far.
|
Unfortunately I haven't seen one of these yet. It would be interesting to
see whether there is actually no info at all there, or whether the info is somehow
"invisible" because of some badly placed HTML code (and your browser decided
"let me fix that for ya"), special characters in the name, etc.
And yes, "it would be interesting" only applies to techies, for others I fully
understand the "fix it already!" standpoint.
Niek.
|
I had one happen on 3/27, the only special characters in the name are a period.
Looking at the raw HTML does not show anything odd either. User name still shows
blank on my orders received page, but user name shows up on the order details
page. I thought is was strange, but details matched on PayPal so I shipped it
out. They did not leave feedback and have not marked it as complete, but only
about 1/2 my buyers do either.
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