| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Teup  | | Posted: | Dec 30, 2019 07:52 | | Subject: | Re: Don't set "Ready" as default order status. | | Viewed: | 54 times | | Topic: | Suggestions | |
| In Suggestions, calsbricks writes:
| | In Suggestions, Gaston.La.Brick writes:
| | After a user places an order, it gets the default status "Ready".*
This confuses buyers: they think the order was processed and is ready for shipping.
I would like to suggest setting the default order status always to "Pending".
*(Unless they pay at once using BL, it is set to "Paid" automatically. I can't
set it to that status manually. This is confusing since there is a payment status
as well. So that's double info and I would remove that possible value for
the status.)
|
Hi there
Don't use IC so do not have this problem . but I think it is worth noting
that lots of sellers use the status indicator for different situations.
For example - in our store we see Pending as order placed. We change that status
to Processing when we pick the order up and send out our acknowledgement to the
buyer. When the order is picked and pre-packaged the status changes to ready,
and when it is invoiced it goes to packed. We don't change it to paid - we
ship within 24 hours of being paid and change it then to shipped. So paid is
not something we use and we change the status at various times throughout the
process to match our processes. That seems to work well for us but it probably
would not suit others. Just depends on whether you use IC or bother with the
status at all. I don't believe Bricklink should get involved with changing
the status automatically in most cases - that should be left to the stores and
when appropriate the buyers.
Bill @ Calsbricks
|
IC orders that come in not yet paid (or verified) come in as "ready", so in your
routine it's the same issue as that I have: Some of your "ready" orders would
be picked and pre-packed, while others would be completely newly received IC
orders. There are 2 possible solutions:
1. Invoice manual orders before picking them, so that all "ready" orders
mean "need to be picked" (disadvantage: if they're manual because of a shipping
cost question you may want to pick and test it first)
2. Change manual orders to "packed" once you picked them, so there's no risk
you pick them twice (disadvantage: you can't see when the buyer sent the
payment and buyers can't make additions anymore)
However, since 99% of my orders are IC, it's not difficult for me to deal
with this anymore as I can remember the status of such individual cases. So I'm
not complaining, but I agree the OP's suggestion would be an improvement.
However, I am not sure about the OP's reason for it - I haven't had any
buyers that were confused by it - just me 
|
 |
| Author: | calsbricks | | Posted: | Dec 30, 2019 06:05 | | Subject: | Re: Don't set "Ready" as default order status. | | Viewed: | 52 times | | Topic: | Suggestions | |
| In Suggestions, Gaston.La.Brick writes:
| | After a user places an order, it gets the default status "Ready".*
This confuses buyers: they think the order was processed and is ready for shipping.
I would like to suggest setting the default order status always to "Pending".
*(Unless they pay at once using BL, it is set to "Paid" automatically. I can't
set it to that status manually. This is confusing since there is a payment status
as well. So that's double info and I would remove that possible value for
the status.)
|
Hi there
Don't use IC so do not have this problem . but I think it is worth noting
that lots of sellers use the status indicator for different situations.
For example - in our store we see Pending as order placed. We change that status
to Processing when we pick the order up and send out our acknowledgement to the
buyer. When the order is picked and pre-packaged the status changes to ready,
and when it is invoiced it goes to packed. We don't change it to paid - we
ship within 24 hours of being paid and change it then to shipped. So paid is
not something we use and we change the status at various times throughout the
process to match our processes. That seems to work well for us but it probably
would not suit others. Just depends on whether you use IC or bother with the
status at all. I don't believe Bricklink should get involved with changing
the status automatically in most cases - that should be left to the stores and
when appropriate the buyers.
Bill @ Calsbricks
|
|
| Author: | Teup | | Posted: | Dec 30, 2019 05:26 | | Subject: | Re: Don't set "Ready" as default order status. | | Viewed: | 55 times | | Topic: | Suggestions | |
| In Suggestions, Gaston.La.Brick writes:
| | After a user places an order, it gets the default status "Ready".*
This confuses buyers: they think the order was processed and is ready for shipping.
I would like to suggest setting the default order status always to "Pending".
*(Unless they pay at once using BL, it is set to "Paid" automatically. I can't
set it to that status manually. This is confusing since there is a payment status
as well. So that's double info and I would remove that possible value for
the status.)
|
Agree, posted this before. It's also ambiguous for me as a seller, as I can't
distinguish new orders from the ones I have sorted and invoiced. Especially when
you work together with someone else it is messy and has already resulted in several
orders being picked twice.
|
|
| Author: | Gaston.La.Brick | | Posted: | Dec 30, 2019 05:10 | | Subject: | Don't set "Ready" as default order status. | | Viewed: | 133 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
| After a user places an order, it gets the default status "Ready".*
This confuses buyers: they think the order was processed and is ready for shipping.
I would like to suggest setting the default order status always to "Pending".
*(Unless they pay at once using BL, it is set to "Paid" automatically. I can't
set it to that status manually. This is confusing since there is a payment status
as well. So that's double info and I would remove that possible value for
the status.)
|
|
| Author: | Admin_Russell | | Posted: | Dec 29, 2019 20:09 | | Subject: | Re: Add Approval Step "Released" | | Viewed: | 72 times | | Topic: | Suggestions | |
| In Suggestions, axaday writes:
| | I realize as a non-admin I may be speaking out of turn and it will make little
difference to most people. I suggest that we add a step where an item is approved
in the catalog, but may still be awaiting release for sale. I get inspired to
make this suggestion every time I work up a set of CMF, but it would surely be
similar for other people who do catalog work on unreleased items. Sets are usually
"on hold" pending for at least a month before the official release. They could
be weighed and often they could be inventoried when they actually hit the catalog
for sale, but in the current system nothing can be done. Weight of a set can
be entered, but not weight of packing or instructions. I have over 100 items
pending in the catalog and I really wish I could get it organized, but I can't.
Would Lego object to us having information in the catalog for upcoming items?
I think they just want the sale dates respected.
|
How items are added to the catalog is something we are going to be looking at
closely in the future. On one side of the coin, we have pre-release work that
could be done (as you suggest) with a pending release date. On the other side,
we have inventories, parts, etc, that are sitting around well after the release
date, and in these cases maybe we could consider provisional entries that are
based on official data.
Thanks for the suggestion, and we will consider it.
|
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