BrickLink Discussion Forum

In Feedback, tons_of_bricks writes:

I don't agree with the "I don't leave feedback until the other party
does" mentality.

Right, to be clear, as a seller I leave feedback first.

Author:

SylvainLS

Posted:

Jan 26, 2023 14:36

Subject:

Re: Feedback not released

Viewed:

34 times

Topic:

In Feedback, tons_of_bricks writes:

In Feedback, qwertyboy writes:

In Feedback, tons_of_bricks writes:

Your main goal as a seller should be to satisfy your customers

This got X-rated pretty quick. Keep things decent people.

Niek.

In all honesty, that meaning did not cross my mind at all when I wrote that.
It wasn't until contemplating what your comment meant for about 30 seconds
before I started to realize what you were insinuating. Perhaps don't point
out ways text can be twisted and things will stay decent...

“Honi soit qui mal y pense”

Author:

tons_of_bricks

Posted:

Jan 26, 2023 14:22

Subject:

Re: Feedback not released

Viewed:

50 times

Topic:

In Feedback, qwertyboy writes:

In Feedback, tons_of_bricks writes:

Your main goal as a seller should be to satisfy your customers

This got X-rated pretty quick. Keep things decent people.

Niek.

Author:

peregrinator

Posted:

Jan 26, 2023 14:00

Subject:

Re: Is the perfect feedback streak finally over?

Viewed:

48 times

Topic:

In Feedback, par016 writes:

1. I packed up those 9 pieces in the same 1 bag, which is probable, and then
somehow missed putting that bag in the bubble mailer. If the bag was on my desk
when I packed the next order, I may have placed it in there accidentally. To
the best of my knowledge, I've never done that, but it is a possibility.

2. The bag got stuck in the packaging when being opened/dumped out. Believe
it or not, I have a few customers say they were missing parts only for me to
suggest checking the packaging again and having them find it in there. I use
resealed Lego plastic bags to pack my orders and mail in bubble wrap mailers
and I think the sharp corners of the bags can on occasion get caught on the bubble
wrap and not come out if you aren't careful.

FWIW, something like this happened to me once - I swore I packed some pieces,
they were definitely not anywhere in my work area, but the buyer said he didn't
get them, and I wound up refunding. Since then I've packed everything in
a bag (so everything is together, not loose bags banging around) *before* putting
it into a box or mailing envelope and I've not gotten a similar complaint
since. Of course I've missed a piece here and there but nothing like what
happened before.

This isn't helpful to your current situation, of course, but it might help
you avoid a similar situation in the future.

Author:

BrickScope

Posted:

Jan 26, 2023 13:14

Subject:

Re: Is the perfect feedback streak finally over?

Viewed:

38 times

Topic:

In Feedback, par016 writes:

Darn - that is frustrating, especially after such a long streak. Nobody will
think your store the worse, but I can understand how you feel. I'm sure there
aren't many stores like yours with that many transactions and perfect scores.

Zoe

Author:

edeevo

Posted:

Jan 26, 2023 12:06

Subject:

Re: Is the perfect feedback streak finally over?

Viewed:

61 times

Topic:

In Feedback, par016 writes:

I'm not positive it will stick yet, but I think my perfect feedback score
has ended. Buyer left feedback without contacting me about any issue. They
said in their feedback that their order of 14 pieces (8 lots) was missing 9 pieces.
Which seems crazy to me that I could miss that, but I've definitely made
mistakes before.

There are only two possibilities I can think of for how it happened (as I 100%
remember pulling that order):

1. I packed up those 9 pieces in the same 1 bag, which is probable, and then
somehow missed putting that bag in the bubble mailer. If the bag was on my desk
when I packed the next order, I may have placed it in there accidentally. To
the best of my knowledge, I've never done that, but it is a possibility.

2. The bag got stuck in the packaging when being opened/dumped out. Believe
it or not, I have a few customers say they were missing parts only for me to
suggest checking the packaging again and having them find it in there. I use
resealed Lego plastic bags to pack my orders and mail in bubble wrap mailers
and I think the sharp corners of the bags can on occasion get caught on the bubble
wrap and not come out if you aren't careful.

Either way, I got a neutral which is essentially a negative for feedback score
on BrickLink. I've contacted the buyer 3 times over the last 4 days (2 through
BL and 1 directly through their email) apologizing for the mistake and offering
to fix it any way possible. I even unprompted sent them the entire order a second
time for free because I couldn't confirm exactly which pieces were missing
(even though I have a good guess based on how I normally pack). The new order
has already arrived and yet the buyer hasn't even responded to anything.

Well, I guess I'll just wait a little longer to see if they respond, but
I am not getting strong feelings that I'll get one. Just needed to get out
my frustrations to other sellers that understand. I work very hard to keep my
customers happy and feel like I go above and beyond to make up for the few mistakes
I make. Anyways thanks for reading.

-Pete

I can recall receiving my first non-positive feedback years ago; while frustrating
at the time, it's easier to understand that some things (especially the reactions
of an individual) are simply out of our control... you do your best to fulfill
orders, going above and beyond when necessary, and know you did everything that
you could; then you move on... easier said than done, I know--I seemingly
get the same frustration with every subsequent non-positive... thank goodness
I've only had a few over the many years I've been here...

Life is Good.
~Ed.

Author:

Nubs_Select

Posted:

Jan 26, 2023 11:57

Subject:

Re: Is the perfect feedback streak finally over?

Viewed:

41 times

Topic:

That is very sad

hopefully they respond and remove it but yah sometimes they
just never do and sometimes they never respond to messages

Author:

par016

Posted:

Jan 26, 2023 11:35

Subject:

Is the perfect feedback streak finally over?

Viewed:

189 times

Topic:

Author:

qwertyboy

Posted:

Jan 26, 2023 11:01

Subject:

Re: Feedback not released

Viewed:

57 times

Topic:

In Feedback, tons_of_bricks writes:

Your main goal as a seller should be to satisfy your customers

This got X-rated pretty quick. Keep things decent people.

Niek.

Author:

tons_of_bricks

Posted:

Jan 26, 2023 08:26

Subject:

Re: Feedback not released

Viewed:

54 times

Topic:

Out of 82 orders, you have 57 that left positive feedback. That's 71%, an
incredibly high rate (ours is at 58%). How about you focus on those who have
left feedback rather than those who haven't. Your main goal as a seller should
be to satisfy your customers, not see how high of a score you can get on the
feedback counter. You assume that if that other 29% left feedback, they'd
all be positive, but its quite possible that some of those customers would give
neutral or even negative, but didn't because they didn't want to risk
escalating anything. Sometimes no news is good news.

Author:

tons_of_bricks

Posted:

Jan 26, 2023 08:21

Subject:

Re: Feedback not released

Viewed:

35 times

Topic:

In Feedback, peregrinator writes:

In Feedback, paolocolombo writes:

Hi
It happens to me more and more often that buyers do not release feedback.
This is unpleasant, especially for sales with low amounts that involve a lot
of work.
You can think of a kind of sanction: if you don't release feedback within
30 days, automatically, that buyer will have neutral feedback with the motivation
"he hasn't released feedback" (it's just an example).
Paolo

As a buyer I don't leave feedback until the seller does. Have you left feedback
for all of the orders you've received?

I don't agree with the "I don't leave feedback until the other party
does" mentality. If everyone acted that way, no feedback would ever be left.
As a seller, if the buyer pays and doesn't cause trouble, they get a feedback
from me. As a buyer, if the seller ships the order out in a reasonable time and
everything is accounted for, they get a feedback from me. Whether the other party
leaves any for me is entirely up to them and I don't apply that to the equation
at all.

Author:

WoutR

Posted:

Jan 26, 2023 07:22

Subject:

Re: Feedback not released

Viewed:

48 times

Topic:

In Feedback, paolocolombo writes:

The buyer pays you with money. They do not have to give feedback also.

Leaving them neutral feedback if they don't, would be extremely bad. I'd
stoplist you immediately.

Author:

peregrinator

Posted:

Jan 26, 2023 07:13

Subject:

Re: Feedback not released

Viewed:

54 times

Topic:

In Feedback, paolocolombo writes:

As a buyer I don't leave feedback until the seller does. Have you left feedback
for all of the orders you've received?

Author:

LeeGo73

Posted:

Jan 26, 2023 04:11

Subject:

Re: Feedback not released

Viewed:

53 times

Topic:

In Feedback, paolocolombo writes:

I think you have a high feedback ratio already. 82 order total, of which 4 cancelled
in the last 6 months. So 78 actual orders and 58 feedback, thats about 75%.

I'm around 55%

Author:

yorbrick

Posted:

Jan 26, 2023 04:02

Subject:

Re: Feedback not released

Viewed:

42 times

Topic:

In Feedback, paolocolombo writes:

If you feel you should, then you can already leave neutral or negative feedback
for your buyers if they don't leave it for you. Don't expect many customers
in future if you do this.

Author:

iprice

Posted:

Jan 26, 2023 03:30

Subject:

Re: Feedback not released

Viewed:

51 times

Topic:

In Feedback, paolocolombo writes:

Feedback is a choice, not a requirement.

It works both ways. Sellers also don't always leave feedback.

Not leaving feedback can also be a statement about the transaction; it could
mean that you deliberately withheld it because you're not happy about something,
but didn't want to leave a Negative or a Neutral. Or it could mean that they
-

a) forgot to leave feedback
b) will leave feedback at a future time
c) don't understand how helpful feedback can be
d) other...

Author:

paolocolombo

Posted:

Jan 26, 2023 03:26

Subject:

Feedback not released

Viewed:

194 times

Topic:

Author:

yorbrick

Posted:

Jan 24, 2023 11:05

Subject:

Re: Listed as NEW SEALED every pack opened

Viewed:

48 times

Topic:

In Feedback, gazzabrickstore writes:

Watch out for the store (Bricktown Wuppertal)
his listing was for series 24 NEW SEALED
I bought 30 of them and 11 other ones listed as COMPLETE but everything came
opened poured in to one big bag all mixed together

I should have read his feedback as he's got a lot of negative for this sort
of reason

I can understand accidentally listing opened but new CMFs as sealed, it is a
very easy mistake to make if the default set listing is new and sealed. I know
I've made that mistake in the past although it should be clear from the description
as I mention they are opened and in ziplock bags. I remember one slipping through
and getting purchased before I noticed it but I contacted the buyer to let them
know and they were fine with it.

But as fir mixing loads of figures together, that does seem a strange thing to
do. Having to sort through the heads especially can be a pain, even if you know
which group of figures they are from.

Author:

antant7

Posted:

Jan 24, 2023 10:58

Subject:

Re: Listed as NEW SEALED every pack opened

Viewed:

49 times

Topic:

In Feedback, gazzabrickstore writes:

Mixing even the 11 complete ones is already unacceptable. I guess you are talking
about collectable minifigs but there is still no lower limit to the size of sets
a seller should ship mixed.

Unpacking and mixing in sealed sets is just mind boggling.

In my opinion, you should get your money back (or settle on whatever price you
would consider reasonable for what you received), otherwise I would start an
NSS. What you received is not what was advertised. Sellers like this should be
weeded out.

Author:

BricksOfFaith

Posted:

Jan 24, 2023 09:58

Subject:

Re: Listed as NEW SEALED every pack opened

Viewed:

62 times

Topic:

Check out this new buyers neutral comment about that store! Second pic is his
reply!!!

Author:

peregrinator

Posted:

Jan 24, 2023 09:50

Subject:

Re: Listed as NEW SEALED every pack opened

Viewed:

47 times

Topic:

Looks like he gives retaliatory negatives even for neutral feedback.

In Feedback, rab1234 writes:

I decided to check out his store and he's also given out over 50 retaliatory
negative feedbacks (including 3 to first time buyers) and driven multiple users
away from the Bricklink site. Seriously admins, can you not get rid of sellers
like this? They ruin the Bricklink rep.

In Feedback, gazzabrickstore writes:

Author:

rab1234

Posted:

Jan 24, 2023 09:47

Subject:

Re: Listed as NEW SEALED every pack opened

Viewed:

60 times

Topic:

Author:

molten.brick

Posted:

Jan 24, 2023 09:23

Subject:

Re: Listed as NEW SEALED every pack opened

Viewed:

64 times

Topic:

I dunno anything about deception - that's for the deceptive types.

In Feedback, gazzabrickstore writes:

Author:

rab1234

Posted:

Jan 24, 2023 09:11

Subject:

Re: Listed as NEW SEALED every pack opened

Viewed:

61 times

Topic:

I would report the user here: https://www.bricklink.com/problemMember.asp?utm_content=subnav

and select "scam" as the reason. In my opinion, anyone selling used
that was marketed as new (or open marketed as sealed) is scamming buyers, damaging
the Bricklink reputation, and should be removed from the platform.

In Feedback, gazzabrickstore writes:

Author:

Ziegelmeister

Posted:

Jan 24, 2023 03:44

Subject:

Re: Listed as NEW SEALED every pack opened

Viewed:

79 times

Topic:

In Feedback, gazzabrickstore writes:

yikes!

Author:

Nubs_Select

Posted:

Jan 24, 2023 02:44

Subject:

Re: Listed as NEW SEALED every pack opened

Viewed:

88 times

Topic:

In Feedback, gazzabrickstore writes:

Yikes. Thanks for the head up

Author:

maxx3001

Posted:

Jan 24, 2023 02:44

Subject:

Re: Listed as NEW SEALED every pack opened

Viewed:

85 times

Topic:

In Feedback, gazzabrickstore writes:

But not from you?

Maxx

Author:

Funky.Figures

Posted:

Jan 24, 2023 02:41

Subject:

Listed as NEW SEALED every pack opened

Viewed:

281 times

Topic:

Author:

zorbanj

Posted:

Jan 21, 2023 10:04

Subject:

Re: buyer paid but I want to cancel.

Viewed:

60 times

Topic:

In Feedback, classitter2012 writes:

Buyer seems to be an issue. Wants pics. I dont have time, buyer has alot of bad
feedback. Can I cancel this order without getting bad feedback. He has paid but
Im more then happy to refund.

There is no fb protection. Tell the buyer store policy is not to provide photographs
and you'd be happy to cancel. If you do send the order out, photograph everything.

Author:

Darth_Smithy

Posted:

Jan 21, 2023 09:13

Subject:

Re: buyer paid but I want to cancel.

Viewed:

62 times

Topic:

In Feedback, classitter2012 writes:

Buyer seems to be an issue. Wants pics. I dont have time, buyer has alot of bad
feedback. Can I cancel this order without getting bad feedback. He has paid but
Im more then happy to refund.

You can cancel and refund, but there is no FB protection.

Author:

classitter2012

Posted:

Jan 21, 2023 08:48

Subject:

buyer paid but I want to cancel.

Viewed:

156 times

Topic:

Buyer seems to be an issue. Wants pics. I dont have time, buyer has alot of bad
feedback. Can I cancel this order without getting bad feedback. He has paid but
Im more then happy to refund.

Author:

yorbrick

Posted:

Jan 8, 2023 08:12

Subject:

Re: New here

Viewed:

38 times

Topic:

If someone is selling genuinely new (as in not used) figures I cannot really
understand how they mix up heads. You open a packet. You bag what came out of
the packet. You seal the bag. How does the wrong head get in there?

Author:

StickManLEGO

Posted:

Jan 7, 2023 20:49

Subject:

Re: New here

Viewed:

50 times

Topic:

In Feedback, Adjour writes:

Not sure who you are buying from but if you are bargain hunting you probably
get what you pay for.

Some variants just cause issues, just message a seller beforehand and ask them
to verify the variant (or in the note with the order). But no need to send a
novel about it. Just please verify part is XYZ not ZYX.

Good advice, will use going forward. Might be worth going back and forth beforehand
to verify something if unsure or item is older. I just feel seller should be
verifying what they have before they hit post or list from their ends. I do it
with my own inventory here verifying what I have or get is correct.

Also I don't feel the pricing I'm buying this figure at is low-end money
with high-end expectations. Heck, is it even col061 if it has the wrong head?
Or NEW if stuff has been swapped? In fact I already owned this minifig back in
Nov, but I damaged it photographing it with glow-stick chemicals. My fault. Past
colleting I like photographing them too. Sadly I didn't consider the chemicals
being exothermic as well having solvents and the minifig was damaged. Same price
point but from eBay it was brand new. Here two times in a row buying off the
pricing guild or going over it and I still doing get the correct minifig.

So is 40 dollars range where you get the correct parts and/or new condition col061?
Mid 30s price I can still expect a mix and match stuff from sellers? If so that's
unfortunate because I purchased the forth most expensive one. Other 3 being way
over market value.

I just didn't expect eBay to spoil me with great quality fair priced minifigs
over this market place. I expected more being this market place revolves around
Lego. About a 40/60 split of eBay, I do more buying and not one problem getting
correct minifig both in parts and condition. Here two of five have been unusable
to my collection.

Author:

randyipp

Posted:

Jan 7, 2023 20:43

Subject:

Re: New here

Viewed:

38 times

Topic:

In Feedback, Adjour writes:

Strange post.

First this isn't a variant issue, it is correct or not. I mean if we have
to start sending messages to sellers to ask if all the new parts in a new minifigure
are correct then why even buy new?

Second, he told us exactly what he spent on the figure $17 and $27, so not really
bargain hunting.

Finally, when you say something like "Not sure who you are buying from but
if you are bargain hunting you probably get what you pay for." are you really
trying to tell people that this issue of wrong parts is on the buyer? That is
huge steaming pile and makes me angry to see.

And to the OP, sorry man, some sellers here are excellent. I'd say the majority
are but a handful also don't really care too much. I have found that success
rate here is better than most other platforms due to this being more of an enthusiast
place to shop. Since this is a marketplace do yourself a favor and check the
feedback left BY sellers as well, this will indicate how they handle issues and
give you an idea if they are a bit crazy or not.

In the end there is no reason why a used figure should ever be sold as new, some
people honestly have no ethics. Usually you can flush out those sellers by their
feedback, sometimes you just have to look close.

Author:

StickManLEGO

Posted:

Jan 7, 2023 20:24

Subject:

Re: New here

Viewed:

41 times

Topic:

In Feedback, BricksOfFaith writes:

You could just buy this to add to your minifigures that you already bought:

3626bpb0548 Minifigure, Head Black Eyebrows, White Pupils, Wrinkles, Scared Look, Open Mouth with Teeth Pattern - Blocked Open Stud
Parts: Minifigure, Head {Yellow}

I’m sorry that you’ve had these problems, but I can assure you these problems
don’t happen often. I’ve bought upwards of 20 orders and they all were great!

Thanks.

First three were fantastic, but I also spent less to test the waters. Again the
head (facial expression) I got was very close to looking correct so I see how
it slipped by someone. But two in a row is odd and I feed is a mark or potential
quality control of sellers inventory. Also I just feel like I'll have to
just buy two or three heads with your suggestion, maybe more in order to get
something that's either correct or actually in NEW condition.

Also its unfortunate with that expectation from sellers I'll need the "more
money then sense" strategy if I really want it then if the solution is just
buy heads to make up for the sellers lack of verification. Its just odd because
180ish (buying and selling) transactions on eBay not one problem or mix up. Here
its been 40% failure rate buying. Evidently you have to be vetted to sell here.
But seems all that didn't help me. Prices and items overall can be much better
then eBay, but I'm looking for quality and correct examples. Not to be making
orders that come not correct then that process then more orders to support the
orders that were wrong.

Author:

Adjour

Posted:

Jan 7, 2023 20:10

Subject:

Re: New here

Viewed:

40 times

Topic:

Author:

BricksOfFaith

Posted:

Jan 7, 2023 20:01

Subject:

Re: New here

Viewed:

41 times

Topic:

You could just buy this to add to your minifigures that you already bought:

3626bpb0548 Minifigure, Head Black Eyebrows, White Pupils, Wrinkles, Scared Look, Open Mouth with Teeth Pattern - Blocked Open Stud
Parts: Minifigure, Head {Yellow}

I’m sorry that you’ve had these problems, but I can assure you these problems
don’t happen often. I’ve bought upwards of 20 orders and they all were great!

Author:

StickManLEGO

Posted:

Jan 7, 2023 19:49

Subject:

New here

Viewed:

113 times

Topic:

Hello all, what a great resource Bricklink is with tons of information. I'm
just getting back into Lego for about year now since my childhood. I'm almost
38. I even clicked the link about the founders & his passing. Read about him
and the websites founding after finding Bricklink jumping off eBay to get the
stuff I want. That was unfortunate, but what an accomplishment Daniel Jezek made.
True passion.

While I say its great for information, buying hasn't been the best for me.
2 of my 5 purchases (past two in fact) have had what I would consider a fundamental
problem I can't work with this much longer as a collector/buyer compared
to my eBay experience buying or ole' fashion person to person face to face
transactions. I've only been here a mouth attempting to track down some items
and Minifigs I want from my absences from Lego and it has become a back & forth
and in the end I don't get what I wanted to buy and sellers issuing refunds
or PalPay refunding it back after that process.

col061. Two time I have purchased this listed as NEW. Once for 17.xx and next
time for 27.xx. With shipping, fees around 50 dollars. Both times, the head has
been wrong. Something close to panic/worry expression, but not the correct one
according to information here and elsewhere. First time the minifig was even
in clearly USED condition even listed as NEW.

These sellers I've dealt with at minimal aren't verifying the inventory
fully inputting it or before sending it off. I get it, there are a lot of parts
and facial expressions, even many similar expressions. But in the end it has
to be correct to be listed and/or priced as NEW and being correct.

First seller admitted it was the wrong head, then next day sent a message saying
I was scamming, he was reporting me to Bricklink and PayPal. I was puzzled, file
grievance to Bricklink and PayPal refunded me my money after that process. During
that process and being called a scammer, plus to show good faith I genuinely
wanted col061 and wasn't happy with original purchase, I purchased another
NEW listing for even more money thinking I'd get what I paid for and wanted
the second time around... and nope. Same exact problem and now right back in
the same process with this second seller not having the correct head. I guess
their reasoning is its close enough and period (ear) correct so I could be happy.

So is that the game here? Do I give up and just buy heads now until I get the
correct one in new condition? Also no one uploads pictures of the Minifigs. Its
all the same stock database photo. That's a big issue for me I see. If each
seller had actual quality pictures of their listing I would have been able to
tell that it wasn't correct head and moved on. This isn't win win situation
where seller makes money and I get what I entered the market for, this is a lose
lose situation.

Also Bricklink in my opinion doesn't take this problem seriously. Just the
sorry that happened to you, PayPal will fix it. (hopefully) can kicked down road!
Buck passed. I hope that isn't the case.

But I refuse to accept when buying collectables and it isn't correct that
I'm being picky.

Author:

rab1234

Posted:

Jan 3, 2023 17:44

Subject:

Re: Buyer did not mark received Order: what to do

Viewed:

46 times

Topic:

Technically you can mark it as complete, but I strongly recommend against it.
It’s likely to eventually lead to a negative feedback.

In Feedback, just_tuetchen writes:

Hey Girls and Guys,
is there any possibility to mark a received Order when the buyer didn‘t mark
it as received? I know, that she received it because she send me an e-mail but
she „forgot“ to mark it in the System… I can‘t contact her (the buyer) anymore
cause the account seems to be inacitve or deleted.
Sorry if this question was asked before.
Kind regards and thanks for your help.

Author:

yorbrick

Posted:

Jan 2, 2023 16:01

Subject:

Re: Buyer did not mark received Order: what to do

Viewed:

49 times

Topic:

In Feedback, just_tuetchen writes:

File it and it goes from your list.

Author:

Nubs_Select

Posted:

Jan 2, 2023 15:42

Subject:

Re: Buyer did not mark received Order: what to do

Viewed:

45 times

Topic:

In Feedback, just_tuetchen writes:

Don’t worry about it. It’s up to the buyer if they want to mark the order as
received or completed but only some do. Most will never update the status so
don’t worry about it

Author:

axaday

Posted:

Jan 2, 2023 15:41

Subject:

Re: Buyer did not mark received Order: what to do

Viewed:

39 times

Topic:

In Feedback, just_tuetchen writes:

Don't do anything. They don't need to be marked.

Author:

just_tuetchen

Posted:

Jan 2, 2023 15:37

Subject:

Buyer did not mark received Order: what to do

Viewed:

165 times

Topic:

Author:

Sadler_Bricks

Posted:

Jan 1, 2023 22:09

Subject:

Re: Re.. threat to leave negative feedback

Viewed:

48 times

Topic:

Doesnt sound like fun. Hope it gets worked out.

Sadler_bricks

Author:

Nubs_Select

Posted:

Dec 30, 2022 17:59

Subject:

Re: Re.. threat to leave negative feedback

Viewed:

57 times

Topic:

In Feedback, micky142 writes:

In Feedback, Nubs_Select writes:

perhaps feedback extortion or maybe the buyer was right and the post office didn't
handle the package nicely and as would normally be the case a refund was provided
which solved the issue

I sent it 1st class, I had no control over how long it took to get to him. So
why should I give a refund??

it said the stuff was "quality poor" so I was referring to if the package
arrived all beat up with items damaged

Author:

micky142

Posted:

Dec 30, 2022 17:37

Subject:

Re: Re.. threat to leave negative feedback

Viewed:

55 times

Topic:

In Feedback, infinibrix writes:

In Feedback, micky142 writes:

Hi fellow members.

Had an awful experience with a buyer.

He complained that the item was late arriving, wrong packaging and quality poor.

He said I will leave feedback on the result of my reply !!!!

I used normal box packaging, items were fine, posted on 12th Dec. He got it
today.

Had to give him a refund......

He then left me positive feedback.

Thankyou for the infinibrix...

I agree with everyone thats said. Because we love lego. I couldn't care
if I sent someone a refund. I just want us all to be 😊

Very frustrating......

Author:

infinibrix

Posted:

Dec 30, 2022 17:12

Subject:

Re: Re.. threat to leave negative feedback

Viewed:

62 times

Topic:

In Feedback, micky142 writes:

You shouldn't allow yourself to feel pressured into refunding anything until
you first at least give yourself fair opportunity to explain to the buyer the
reason why the package was delayed which will have no doubt been because of the
Royal Mail strike action!

When the buyer says "wrong packaging and quality poor" ask them to provide
photos of what has occurred and what it is they are unhappy with before refunding?

When the buyer brings feedback into conversation this is deemed as feedback extortion
and I would have told them as much and gone on to advise that they should leave
whatever feedback they feel necessary once the transaction and any agreed resolution/communications
are completed.
Feedback extortion shouldn't be used as a tool to influence a more favorable
resolution than is reasonable which appears to be the outcome here?. I mean what
was actually sent? was it a sealed set, minifigures, parts? In most cases I would
have thought a full refund should only be given upon return of the goods and
if the buyer insists on keeping what has been sent then only a part refund should
have been negotiated depending on the extent of the damage?

Author:

micky142

Posted:

Dec 30, 2022 16:15

Subject:

Re: Re.. threat to leave negative feedback

Viewed:

66 times

Topic:

In Feedback, micky142 writes:

In Feedback, yorbrick writes:

In Feedback, micky142 writes:

Sent 1st class....

I sent the items 1st class.

Very frustrating......

12th Dec was the last posting date for Christmas (2nd class) so it could have
got there if there were no other problems. It wouldn't surprise me if other
buyers have left negatives for late delivery for Christmas presents.

Interesting though that the feedback you got today mentions fast speed!

Author:

micky142

Posted:

Dec 30, 2022 16:15

Subject:

Re: Re.. threat to leave negative feedback

Viewed:

37 times

Topic:

In Feedback, micky142 writes:

In Feedback, yorbrick writes:

In Feedback, micky142 writes:

Sent 1st class....

I sent the items 1st class.

Very frustrating......

Author:

micky142

Posted:

Dec 30, 2022 16:14

Subject:

Re: Re.. threat to leave negative feedback

Viewed:

31 times

Topic:

In Feedback, SylvainLS writes:

In Feedback, micky142 writes:

I will

Very frustrating......

Report the buyer for feedback extortion: https://www.bricklink.com/retract.asp

Author:

micky142

Posted:

Dec 30, 2022 16:13

Subject:

Re: Re.. threat to leave negative feedback

Viewed:

40 times

Topic:

In Feedback, Nubs_Select writes:

perhaps feedback extortion or maybe the buyer was right and the post office didn't
handle the package nicely and as would normally be the case a refund was provided
which solved the issue

I sent it 1st class, I had no control over how long it took to get to him. So
why should I give a refund??

Author:

micky142

Posted:

Dec 30, 2022 16:11

Subject:

Re: Re.. threat to leave negative feedback

Viewed:

49 times

Topic:

In Feedback, yorbrick writes:

In Feedback, micky142 writes:

I sent the items 1st class.

Very frustrating......

Author:

micky142

Posted:

Dec 30, 2022 15:57

Subject:

Re: Re.. threat to leave negative feedback

Viewed:

43 times

Topic:

In Feedback, FlipLego writes:

I always send them a photo of the product before shipped and the product sitting
next to the address it is going to. Photos are time stamped and you can kinda
prove what is sent. But in reality you do not have to give a refund but yes they
have the ability to leave negative feedback. Costumer service can be a nightmare

Great idea... might try that. Thx for reply

Author:

yorbrick

Posted:

Dec 30, 2022 14:27

Subject:

Re: Re.. threat to leave negative feedback

Viewed:

72 times

Topic:

In Feedback, micky142 writes:

Author:

SylvainLS

Posted:

Dec 30, 2022 14:16

Subject:

Re: Re.. threat to leave negative feedback

Viewed:

51 times

Topic:

In Feedback, micky142 writes:

Report the buyer for feedback extortion: https://www.bricklink.com/retract.asp

Author:

FlipLego

Posted:

Dec 30, 2022 14:16

Subject:

Re: Re.. threat to leave negative feedback

Viewed:

51 times

Topic:

Author:

Nubs_Select

Posted:

Dec 30, 2022 14:14

Subject:

Re: Re.. threat to leave negative feedback

Viewed:

58 times

Topic:

perhaps feedback extortion or maybe the buyer was right and the post office didn't
handle the package nicely and as would normally be the case a refund was provided
which solved the issue

Author:

micky142

Posted:

Dec 30, 2022 14:09

Subject:

Re.. threat to leave negative feedback

Viewed:

240 times

Topic:

Author:

zorbanj

Posted:

Dec 28, 2022 20:28

Subject:

Re: Negative Feedback Left -Cancelled Order

Viewed:

55 times

Topic:

Everyone was new once, and they have to start somewhere. Offloading buyers with
zero feedback to other stores is not the answer.

You could try to reach out to the buyer, apologize and see if you can complete
the sale. A favorable buyer experience may result in the buyer removing the negative
feedback for the cancelled sale + positive feedback for the completed transaction.
Note that feedback can only be removed 30 days after it is posted.

BTW, could you stop cancelling your posts? You are making this thread worthless
as a resource tool for others.

In Feedback, Gingerela writes:

Thank you all for chiming in. I agree with your feedback and appreciate the
information on ways to improve and handle these situations.

Thank you again.

Author:

macebobo

Posted:

Dec 28, 2022 14:24

Subject:

Re: Negative Feedback Left -Cancelled Order

Viewed:

79 times

Topic:

In Feedback, Gingerela writes:

Thank you all for chiming in. I agree with your feedback and appreciate the
information on ways to improve and handle these situations.

Thank you again.

It is a fair feedback. I love new users and love giving them their first feedback.
You should leave them a positive feedback since they helped you learn a valuable
lesson.

Author:

edk

Posted:

Dec 28, 2022 09:20

Subject:

Re: Negative Feedback Left -Cancelled Order

Viewed:

87 times

Topic:

In Feedback, Gingerela writes:

I received my first negative feedback after I cancelled an order. My terms of
service clearly state that I do not accept orders from zero or negative feedback.
I cancelled the order shortly after it was placed and cited the reason. No
shipping quote was ever provided, no invoice sent, and no money was paid.

I have experienced two losses as a result of fraud from new buyers hence this
decision. The buyer was placing an order for a set that was almost $300. I wrote
a polite response to explain. She then wrote me another message pleading with
me to sell her this set because her son wanted it really badly.

I wrote back her explaining why I stated this in my terms, provided suggestions
on the quickest and least expensive way to gain feedback, and even pointed out
that the set was available from another seller for the same price. I mentioned
that I was once a new buyer here as well so I understood. I was polite and thoughtful
in my messages to her. She did not respond to the second message.

I then see that the seller posted a negative feedback saying I would not sell
to her because she had no feedback. How is it that someone can post negative
feedback when a sale didn't actually take place? Is it fair to allow negative
feedback because someone failed to read the Terms set forth by the seller? If
so, then what is the point of setting terms in the first place? I know most
buyers fail to read them, but how do I protect myself in an instance like this?

Is it feasible to require quotes for every sale? If there is such a setting,
where would I find it?

Lastly, who do I contact here at BL to address this issue?

This sounds like fair feedback to me. Not selling to a new member who wants to
spend money is ridiculous. I can see a point in not wanting buyers with LESS
than 0 feedback but a new buyer making their first purchase?
Your reasoning of no sale is off. A sale took place, the buyer did all they could
do to complete it, you cancelled for an invalid reason, Really? a store term
turning away new buyers? Who would expect such a thing?

Author:

Gingerela

Posted:

Dec 28, 2022 09:16

Subject:

Re: Negative Feedback Left -Cancelled Order

Viewed:

77 times

Topic:

Thank you all for chiming in. I agree with your feedback and appreciate the
information on ways to improve and handle these situations.

Thank you again.

Author:

yorbrick

Posted:

Dec 28, 2022 08:04

Subject:

Re: Negative Feedback Left -Cancelled Order

Viewed:

79 times

Topic:

In Feedback, Gingerela writes:

It wasn't a valid reason within bricklink terms to cancel an order, so you
are stuck with it.

New buyers have to buy from someone, and you cannot stop them using any bricklink
tools. You can try to do it through your own terms as you have done, but that
doesn't guarantee you will put off new customers.

If the buyer was willing to pay, I would have taken the order. They are no less
trustworthy than a buyer with 1 feedback.

Author:

tons_of_bricks

Posted:

Dec 28, 2022 07:58

Subject:

Re: Negative Feedback Left -Cancelled Order

Viewed:

66 times

Topic:

In Feedback, Gingerela writes:

I found my way to the feedback removal page. It seems like my situation isn't
one that qualifies for removal. Just read another thread that noted feedback
removals are no longer actively monitored like in the past. Now I worry that
my request has fallen into that dark hole where nothing happens and no one hears
back from.

I thought about contacting the buyer, but clearly someone with that kind of vengeful
attitude isn't going to be understanding in the slightest, especially after
I was so polite and helpful, even offering advice, during our exchange. The
buyer is new to BL so may not even be aware of how things work here. I'm
really not sure how to handle this situation but it is definitely frustrating.

I'd say ignore it and move on. Think from the buyer's perspective. They're
trying to get a set their son really wants, they find a store that sells it for
a good deal, places an order, then gets their order cancelled only because they're
new to the site. Gotta be quite frustrating and leaves a bad taste of bricklink
in their mouth.

Author:

tons_of_bricks

Posted:

Dec 28, 2022 07:51

Subject:

Re: Negative Feedback Left -Cancelled Order

Viewed:

71 times

Topic:

Go to store settings management seller protection. If you check that box,
new users must use instant checkout to place an order. Since you have no IC methods
setup for your store, new users won't be able to place orders to begin with.

I strongly suggest that you enable that option as cancelling placed orders isn't
a good business practice.

Author:

SezaR

Posted:

Dec 27, 2022 20:52

Subject:

Re: 15 years membership only one negative. But..

Viewed:

90 times

Topic:

In Feedback, brickinmiheart writes:

Been member here for 15 years serving with parts and rarities.
I had only 1 negative feedback from buyer in 14 years.

Unfortunately i got 2 undeserved new ones in 2022 because of people are unhappy
with the tax surprises in the new extremist europe.

It is just so annoying and there is nothing to do about it, is it?

Concerning the negative feedback you received from the french buyer: did you
submit ELECTRONICALLY the IOSS number?

If not, this means that the buyer paid taxes twice and he is obviously upset
because he ended up paying taxes twice! If this is the case, it is indeed your
fault.

I don't have enough info about the details of the two orders who buyers left
you a negative feedback. But make it clear in your terms,...that they buy from
outside Europe and they have to pay taxes to Bricklink if the total is less than
150 euro and your responsibility ends by submitting the IOSS electronically and
attaching the inoivce to the package.

Author:

yorbrick

Posted:

Dec 27, 2022 18:25

Subject:

Re: 15 years membership only one negative. But..

Viewed:

68 times

Topic:

In Feedback, 1001bricks writes:

In Feedback, yorbrick writes:

not much to do about it unfortunately.
I think part of it is since if I'm not mistaken in Europe tax is built into
the price so they arent used to paying it as an extra cost

"Europe" is more complicated than that. The issue here is an EU buyer
buying from a non-EU country, but is within the EEA.

Much more, at some places, they don't have any Sun light for months!

But, erm it doesn't change anything to an order, I mean, I guess?

I don't know how BL is handling showing the prices for an EU buyer in this
store. Presumably if VAT is being added on and was a shock for the buyer, then
the buyer was assuming they were seeing VAT inc prices.

Author:

1001bricks

Posted:

Dec 27, 2022 18:08

Subject:

Re: 15 years membership only one negative. But..

Viewed:

51 times

Topic:

In Feedback, Nubs_Select writes:

In Feedback, yorbrick writes:

not much to do about it unfortunately.
I think part of it is since if I'm not mistaken in Europe tax is built into
the price so they arent used to paying it as an extra cost

"Europe" is more complicated than that. The issue here is an EU buyer
buying from a non-EU country, but is within the EEA.

to the rest of the world europe is europe for lack of better words

And for us, Canada is when it's America but not USA

Author:

1001bricks

Posted:

Dec 27, 2022 18:06

Subject:

Re: 15 years membership only one negative. But..

Viewed:

54 times

Topic:

In Feedback, yorbrick writes:

not much to do about it unfortunately.
I think part of it is since if I'm not mistaken in Europe tax is built into
the price so they arent used to paying it as an extra cost

"Europe" is more complicated than that. The issue here is an EU buyer
buying from a non-EU country, but is within the EEA.

Much more, at some places, they don't have any Sun light for months!

But, erm it doesn't change anything to an order, I mean, I guess?

Author:

peregrinator

Posted:

Dec 27, 2022 17:23

Subject:

Re: 15 years membership only one negative. But..

Viewed:

46 times

Topic:

In Feedback, Nubs_Select writes:

In Feedback, yorbrick writes:

not much to do about it unfortunately.
I think part of it is since if I'm not mistaken in Europe tax is built into
the price so they arent used to paying it as an extra cost

"Europe" is more complicated than that. The issue here is an EU buyer
buying from a non-EU country, but is within the EEA.

to the rest of the world europe is europe for lack of better words

Right, so an EU buyer would see prices without added VAT were he or she looking
at a Norwegian store. I guess the same if looking at an Icelandic store or a
store in Liechtenstein (although there do not appear to be any of these).

Author:

Nubs_Select

Posted:

Dec 27, 2022 14:56

Subject:

Re: 15 years membership only one negative. But..

Viewed:

84 times

Topic:

In Feedback, yorbrick writes:

not much to do about it unfortunately.
I think part of it is since if I'm not mistaken in Europe tax is built into
the price so they arent used to paying it as an extra cost

"Europe" is more complicated than that. The issue here is an EU buyer
buying from a non-EU country, but is within the EEA.

to the rest of the world europe is europe for lack of better words

Author:

yorbrick

Posted:

Dec 27, 2022 14:50

Subject:

Re: 15 years membership only one negative. But..

Viewed:

76 times

Topic:

not much to do about it unfortunately.
I think part of it is since if I'm not mistaken in Europe tax is built into
the price so they arent used to paying it as an extra cost

"Europe" is more complicated than that. The issue here is an EU buyer
buying from a non-EU country, but is within the EEA.

Author:

Nubs_Select

Posted:

Dec 27, 2022 13:55

Subject:

Re: 15 years membership only one negative. But..

Viewed:

91 times

Topic:

In Feedback, brickinmiheart writes:

not much to do about it unfortunately.
I think part of it is since if I'm not mistaken in Europe tax is built into
the price so they arent used to paying it as an extra cost maybe but yah its
unfortunate

Author:

brickinmiheart

Posted:

Dec 27, 2022 13:52

Subject:

15 years membership only one negative. But..

Viewed:

270 times

Topic:

Author:

macebobo

Posted:

Dec 24, 2022 18:51

Subject:

Re: Want feedback from all my buyers.

Viewed:

51 times

Topic:

How did you get 60%? I get 37.5% response rate on sales (15 from 40 sales) which
will get better over time. When I first started I had a similar rate, now I
have ~55%.

In Feedback, rab1234 writes:

You’re at 60% response. That’s probably as high as it will ever get.

In Feedback, legoranger00 writes:

I would greatly appreciate it that all my buyers leave feedback for every order
they receive from my store. I also would like it to be specific feedback.

Author:

Brettj666

Posted:

Dec 24, 2022 14:33

Subject:

Re: Want feedback from all my buyers.

Viewed:

57 times

Topic:

In Feedback, legoranger00 writes:

I would greatly appreciate it that all my buyers leave feedback for every order
they receive from my store. I also would like it to be specific feedback.

tell your buyers if they leave feedback, you'll refund their entire order.
That may get you a 95% response rate (5% of people won't read it)

I mean, if feedback is your goal and not revenue,.

Author:

legoranger00

Posted:

Dec 24, 2022 14:06

Subject:

Re: Want feedback from all my buyers.

Viewed:

50 times

Topic:

In Feedback, brac.brick writes:

In Feedback, legoranger00 writes:

I would greatly appreciate it that all my buyers leave feedback for every order
they receive from my store. I also would like it to be specific feedback.

Sounds great . I have sent more than 25 orders this month and only had a handful
of feedback. My personal opinion is that if I am not hearing from buyers with
messages, it's probably all good. The reality is that only a few ever leave
feedback and some not until much later in time. Just keep selling and move
on. You will eventually get the feedback you need. happy holidays

Sounds like great advice, thanks. Happy Holidays to you too.

Author:

legoranger00

Posted:

Dec 24, 2022 13:58

Subject:

Re: Want feedback from all my buyers.

Viewed:

39 times

Topic:

In Feedback, 1001bricks writes:

In Feedback, legoranger00 writes:

I would greatly appreciate it that all my buyers leave feedback for every order
they receive from my store. I also would like it to be specific feedback.

Me too - but maybe half of them do.

You should always post your Feedback first, that could help.

Otherwise, Feedback is just optional, you should not write to the buyer
asking to receive one; you may only provoque they won't, or worse get a bad
one for "harassment" in return

I always post my feedback first.

Author:

brac.brick

Posted:

Dec 24, 2022 09:09

Subject:

Re: Want feedback from all my buyers.

Viewed:

178 times

Topic:

In Feedback, legoranger00 writes:

I would greatly appreciate it that all my buyers leave feedback for every order
they receive from my store. I also would like it to be specific feedback.

Author:

rab1234

Posted:

Dec 24, 2022 08:58

Subject:

Re: Want feedback from all my buyers.

Viewed:

46 times

Topic:

You’re at 60% response. That’s probably as high as it will ever get.

In Feedback, legoranger00 writes:

I would greatly appreciate it that all my buyers leave feedback for every order
they receive from my store. I also would like it to be specific feedback.

Author:

Sadler_Bricks

Posted:

Dec 24, 2022 04:27

Subject:

Re: Want feedback from all my buyers.

Viewed:

73 times

Topic:

That would be nice for us all.

Sadler_bricks

Author:

1001bricks

Posted:

Dec 23, 2022 13:04

Subject:

Re: Want feedback from all my buyers.

Viewed:

76 times

Topic:

In Feedback, legoranger00 writes:

I would greatly appreciate it that all my buyers leave feedback for every order
they receive from my store. I also would like it to be specific feedback.

Author:

legoranger00

Posted:

Dec 23, 2022 12:56

Subject:

Want feedback from all my buyers.

Viewed:

186 times

Topic:

I would greatly appreciate it that all my buyers leave feedback for every order
they receive from my store. I also would like it to be specific feedback.

Author:

Sadler_Bricks

Posted:

Dec 23, 2022 05:03

Subject:

Re: Honest buyers are AWESOME!!!

Viewed:

76 times

Topic:

Yes indeed.

Sadler_bricks

Author:

wildchicken13

Posted:

Dec 18, 2022 18:59

Subject:

Re: Neutral/Negative Feedback

Viewed:

51 times

Topic:

In Feedback, pcthurman writes:

I believe there are far more new buyers that do read store terms and
store feedback scores then there are new buyers who jump right in.

I believe you are mistaken.

To give an anecdote: I once showed by BrickLink store my friends and they were
impressed by my near-perfect feedback score. I then showed them Carol's store…

Author:

1001bricks

Posted:

Dec 18, 2022 15:38

Subject:

Re: Neutral/Negative Feedback

Viewed:

61 times

Topic:

That was a very derogatory statement to make about all buyers. I believe there
are far more new buyers that do read store terms and store feedback scores then
there are new buyers who jump right in.

I also believe I'm a quite experienced seller for:
* 16+ years
* 65000 orders
* 30000 different buyers

But we can disagree, of course.

Author:

pcthurman

Posted:

Dec 18, 2022 15:11

Subject:

Re: Neutral/Negative Feedback

Viewed:

69 times

Topic:

In Feedback, wildchicken13 writes:

In Feedback, pcthurman writes:

I beg your pardon, but you've 1000+ feedback and 18+ years of experience
on the site. Many buyers are coming here for the first time and don't understand
how serious negative and neutral feedback is treated here.

Yes, I do have 18+ years' experience and 1000+ feedback but once I was a
new user and still, I looked at store feedback scores and read feedback and all
store terms even then. My practices in buying have not changed much in the almost
20 years I have been buying on Bricklink.

What has changed drastically in those 18+ years is the number of stores that
make mistakes in pulling my orders because they do not read the description of
the piece, the color of the piece, inspect the piece for damage, or list a part
as something else simply because they can sell it for more ("The buyer will never
notice this rubber band is actually a belt"), and the "I should list this part
at 5x the 6 month average or more".

But that was not the point wildchicken13, 1001bricks said that "Forget Feedbacks
page - you're the only one to consider it, Buyers don't care/comprehend
the numbers and can hardly correlate with the other shops (oh 96% is a nice score!).

That was a very derogatory statement to make about all buyers. I believe there
are far more new buyers that do read store terms and store feedback scores then
there are new buyers who jump right in. The human mind will remember the bad,
and ugly before they recall the good.

Cass T

Author:

1001bricks

Posted:

Dec 18, 2022 11:39

Subject:

Re: Neutral/Negative Feedback

Viewed:

40 times

Topic:

In Feedback, wildchicken13 writes:

In Feedback, pcthurman writes:

^this

Author:

1001bricks

Posted:

Dec 18, 2022 11:38

Subject:

Re: Neutral/Negative Feedback

Viewed:

45 times

Topic:

I feel sorry for you that you have such a low opinion of buyers as they are your
source of income on this site!

I do have a high opinion on buyers; but the fact is they are rare those from
2004 with 1000+ feedbacks and who do post or even read in forum.

A vast majority of them would see 95% as a relatively high rating - while it's
probably one of the worse. That was my point, and you're an exception.

Author:

wildchicken13

Posted:

Dec 18, 2022 11:16

Subject:

Re: Neutral/Negative Feedback

Viewed:

47 times

Topic:

In Feedback, pcthurman writes:

Author:

pcthurman

Posted:

Dec 18, 2022 01:48

Subject:

Re: Neutral/Negative Feedback

Viewed:

58 times

Topic:

In Feedback, 1001bricks writes:

TL;DR

Has anyone dealt with similar issues?

Sure!

How did you address them?

Set up auto checkout and instant payment.

Refund for any problem, or find a solution the buyer is happy with.

Consider you'll lose a bit whatever happens and the best you do.

Forget Feedbacks page - you're the only one to consider it, Buyers don't
care/comprehend the numbers and can hardly correlate with the other shops (oh
96% is a nice score!) - no, it's not.

I beg your pardon but as a buyer, store feedback scores are something I look
at before reading the terms. I will not buy from a shop that has less than a
98% feedback score and usually not lower than 99%. I also read those neutral
and negative feedbacks if I am overly concerned. I will not buy from a shop that
charges x% of the total nor any shop that states they charge x amount for Paypal
/ Bricklink fees, and there are a lot of stores that do. I will not buy from
a store that charges anything per lot above a certain number of lots nor will
I pay an exorbitant amount for handling.

I feel sorry for you that you have such a low opinion of buyers as they are your
source of income on this site!

Cass T

Author:

Adjour

Posted:

Dec 18, 2022 00:54

Subject:

Re: Neutral/Negative Feedback

Viewed:

50 times

Topic:

In Feedback, zorbanj writes:

In Feedback, Adjour writes:

I get more complaining problem buyers at xmas than any other time. In fact, since
2015, I pulled my ebay listings and later my bricklink store for at least two
weeks leading up to xmas and sometimes for the whole month of December after
dealing with impatient and unreasonable buyers in December.

I leave my BL store open but I've been sorely tempted to pull my ebay listings.
The economics haven't worked though. Wish i could do what you did as I have
the same issue.

This year I am trying to liquidate before a move, so I stayed open and I'm
already regretting it. I've had at least 5 "It's been 3-5 days where
is my package???" emails this week alone. People are inside, bored, and staring
at computer screens and tracking all day it seems, and of course there's
the amazon expectation, where things are delivered before you even order them

Lots of inexperienced buyers roaming e-commerce Legoland at this time of year.

Yeah, it sucks, I didn't have any xmas sales for years. Not the best move
financially, but I just couldn't deal with it and my day retail job, plus
the holidays, mentally

Hopefully after this year I can close for December again. I'm at a point
in life where I'd rather miss out on the cash than be stressed out by people
with no patience.

January is usually pretty good, so I justify it that way.

Author:

zorbanj

Posted:

Dec 17, 2022 19:02

Subject:

Re: Neutral/Negative Feedback

Viewed:

62 times

Topic:

In Feedback, Adjour writes:

I leave my BL store open but I've been sorely tempted to pull my ebay listings.
The economics haven't worked though. Wish i could do what you did as I have
the same issue.

Ha!

Lots of inexperienced buyers roaming e-commerce Legoland at this time of year.

Author:

Upstate_Brickz

Posted:

Dec 17, 2022 16:57

Subject:

Re: Honest buyers are AWESOME!!!

Viewed:

65 times

Topic:

Wow, that's amazing! So nice to see.

Author:

Stuart9

Posted:

Dec 17, 2022 16:18

Subject:

Re: Honest buyers are AWESOME!!!

Viewed:

66 times

Topic:

Thanks for sharing, nice to see there are still many decent people out there,
we normally only hear about the bad ones.

In Feedback, dreambuilder71 writes:

This was posted in the Facebook BrickLink Worldwide Buyers & Sellers group by
Bricklahoma!
This is how all buyers should be. Even in retail and grocery stores!
Here's his post:

I know it’s easy to complain here about buyers, but I wanted to share a handwritten
thank-you note from one. We refunded .25 because a torso was OOS, then she emailed
saying we shipped white instead of LBG tiles. I then refunded the whole order
and also sent a $2 coupon which she redeemed the following week.

We just got back from the new Bricks & Minifigs here in OKC, so this $$$ has
already been spent on Lego 🙂

Author:

dreambuilder71

Posted:

Dec 17, 2022 16:03

Subject:

Honest buyers are AWESOME!!!

Viewed:

197 times

Topic:

Author:

Adjour

Posted:

Dec 16, 2022 17:22

Subject:

Re: Neutral/Negative Feedback

Viewed:

59 times

Topic:

I'm going to be blunt here. Its the time of year.

I get more complaining problem buyers at xmas than any other time. In fact, since
2015, I pulled my ebay listings and later my bricklink store for at least two
weeks leading up to xmas and sometimes for the whole month of December after
dealing with impatient and unreasonable buyers in December.

This year I am trying to liquidate before a move, so I stayed open and I'm
already regretting it. I've had at least 5 "It's been 3-5 days where
is my package???" emails this week alone. People are inside, bored, and staring
at computer screens and tracking all day it seems, and of course there's
the amazon expectation, where things are delivered before you even order them

Negs and neutral suck, I personally reply to them, to kinda show that I'm
reasonable and willing to fix things, so hopefully a buyer contacts me instead
of just leaving a neg.

Crystal

Author:

SylvainLS

Posted:

Dec 16, 2022 14:11

Subject:

Re: Neutral/Negative Feedback

Viewed:

45 times

Topic:

In Feedback, Krazee4Lego writes:

[…]
Thanks, I'm still trying to figure out what to do and had thrown that on
there but decided against it. I really prefer to price my items low and just
charge the fees, but if it's causing this much headache for me and my buyers
I'll just raise my prices.

Put yourself in the buyer’s shoes: you’re advertising a price and then it’s 5%
more. It feels like bait & switch.

So, if the buyer sees it before placing the order, they are unhappy for the time
wasted checking your store and will least favourite you so you won’t appear in
searches any more (with EasyBuy / WL Auto-select).

And if they see it after placing the order, they are angry, and angry at you
because it’s easier than being angry at themselves for not having seen it before.
And you get a neutral or negative.

I think a quick fix on BrickLink's side would
be to make you click "I agree to the store terms" before placing an order, because
they show them at checkout but you can blow right past them. But I'm not
sure how much they care about that.

Comment from someone who lives in a country where such a checkbox is mandatory:
no one reads the terms anyway.

OTOH, terms here are all the same because the laws prevent sellers to write stupid
things¹². Laws also say that an order isn’t binding until the total & final
price is known, so buyers don’t feel as constrained as on BrickLink and don’t
end up as angry.

–––
¹ Not saying what you wrote is stupid, just that some sellers do.
² Talking about big sites. French BL sellers somehow sometimes think laws don’t
apply to them. Germany has similar laws (because EU) and/but German sellers
do have very similar terms because there’s incentives to enforce the laws.

Author:

Krazee4Lego

Posted:

Dec 16, 2022 12:44

Subject:

Re: Neutral/Negative Feedback

Viewed:

71 times

Topic:

In Feedback, yorbrick writes:

Thanks to everyone for the advice. I didn't realize it might be against PayPal's
terms of service to charge for their fees, so I'll look into that and stop
it immediately if that's the case. I outline everything pretty clearly on
my terms page and I encourage quotes/messages for shipping costs, but buyers
seem to choose not to read the terms. Maybe I'll just increase prices across
the board. I'm pretty frustrated at the moment though since I just had this
buyer admit to weaponizing the feedback system and leaving me neutral just because
I left him neutral, and I feel like BrickLink needs to address these situations
instead of ignoring them.

I don't think you've solved anything with the change in terms. Adding
on the extra 4% / 5% as a handling fee is still adding fees for apparently nothing
from a buyer's view. I imagine you will still get complaints from buyers
that don't read your terms and least favourites from buyers that do. Just
add the 5% to your prices like most other sellers. Adding on percentage fees
after the event just looks shady.

If BL needs to address anything, they need to address the issue of making sure
buyers know order costs before they agree to the purchase.

Thanks, I'm still trying to figure out what to do and had thrown that on
there but decided against it. I really prefer to price my items low and just
charge the fees, but if it's causing this much headache for me and my buyers
I'll just raise my prices. I think a quick fix on BrickLink's side would
be to make you click "I agree to the store terms" before placing an order, because
they show them at checkout but you can blow right past them. But I'm not
sure how much they care about that.

Author:

Krazee4Lego

Posted:

Dec 16, 2022 12:40

Subject:

Re: Neutral/Negative Feedback

Viewed:

50 times

Topic: