Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | jonwil  | | Posted: | May 26, 2023 07:22 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 58 times | | Topic: | Administrative | |
| | Does this mean anything for an Australian seller who sells to an Australian buyer? |
| Author: | SylvainLS | | Posted: | May 24, 2023 11:52 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 46 times | | Topic: | Administrative | |
| In Administrative, QBricks writes:
| | […]
There's no GST payable on a private sale of used goods but say you bought
someone's used collection and resold it here and made a profit, then if you
were registered for GST, it would be payable on any value you add.
I believe you can claim a GST credit on used goods though, even if you didn't
pay any when you bought them.
|
For VAT, that’s called the “margin VAT” scheme (you collect VAT only on your
margin, so it’s not that you deduct VAT you didn’t pay, it’s that what you paid
isn’t included in the calculation). And you can see a lot of threads here about
BL not supporting it….
|
 |
| Author: | QBricks | | Posted: | May 24, 2023 10:36 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 51 times | | Topic: | Administrative | |
| In Administrative, Yogi_007 writes:
| | In Administrative, QBricks writes:
| | In Administrative, nevyn68 writes:
| | In Administrative, Admin_Russell writes:
| | Dear BrickLink members,
On June 1, 2023 we plan to implement new marketplace features and settings to
handle Australian Goods and Services Tax (GST). This will mostly affect transactions
where an Australian buyer is purchasing from stores outside of Australia, but
it will also affect all Australian BrickLink members to a degree (both buyers
and sellers).
Here is a summary of what will change:
1. BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method.
2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
3. Australian business sellers who are GST registered will now have the option
to upload tax information to their BrickLink seller profile. GST will not be
added to the monthly fee invoice for such sellers.
We plan to send out emails to all affected BrickLink members later this week.
For a deeper explanation of this implementation, please see our new Help Page,
Australian Tax:
https://www.bricklink.com/help.asp?helpID=2597
Thanks for reading, and feel free comment below if you have further questions.
The BrickLink Team
|
Since when do we pay GST on 2nd hand goods?
New = Yes.... Used = No....
How are you going to seperate this?
|
GST has always applied to second-hand goods from GST registered suppliers, so
there's no need for them to separate new and used.
For low value imports, the EDP/online marketplace is deemed to be the supplier,
so if the marketplace is GST registered, second-hand goods will attract GST.
https://www.ato.gov.au/Business/International-tax-for-business/GST-on-imported-goods-and-services/Australian-consumers-importing-goods-and-services/
|
My understanding is that any GST is only collected when the item is first sold
if sold in Asutralia to Australians. And as such, the GST responsibility is
discharged at that time. Hence no additional GST on used items sold within Australia.
|
There's no GST payable on a private sale of used goods but say you bought
someone's used collection and resold it here and made a profit, then if you
were registered for GST, it would be payable on any value you add.
I believe you can claim a GST credit on used goods though, even if you didn't
pay any when you bought them.
| | However, GST is payable on items sold to Australia from outside Australia.
What Id like comment on is whether this applies to the product only i.e. lego
bricks or whether it also applies to the shipping and other charges. The BL
help page suggests the whole order cost which I didnt believe was correct.
Yogi
|
|
|
| Author: | SylvainLS | | Posted: | May 24, 2023 10:17 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 37 times | | Topic: | Administrative | |
| In Administrative, QBricks writes:
| | […]
| | (Besides, if you have the same rules as us with VAT, there’s no GST/VAT on shipping
only when the seller “acts on behalf of the buyer.” That is, when the seller
charges the exact price they pay, no service added. As soon as the seller adds
a service (handling, or even commercial prices), then they don’t act on behalf
of the buyer any more, and everything is taxed.)
|
We do pay GST on shipping but can claim a credit for that and any other GST we've
paid on purchases & other expenses against the GST that's payable on sales
and any other added services, handling etc.
It's done through a Business Activity Statement that we have to lodge with
the ATO every quarter.
|
Yeah, that’s the same with VAT.
What I meant is that, but for stringent exceptions, shipping is considered a
product/service you offer and so you have to collect VAT on all of it (even if
you didn’t pay VAT on it / there’s no VAT to deduct).
When people look at the postal services, they see it’s “VAT-free” and they think
all shipping is untaxed.
|
|
| Author: | QBricks | | Posted: | May 24, 2023 09:55 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 52 times | | Topic: | Administrative | |
| In Administrative, KynanG writes:
| |
Isn’t BL just the platform on which we buy from registered stores. I’d love to
see how many stores actually qualify for GST inclusion on here (75000aud).
|
Probably more than you'd think. It's not just the order value that counts
towards the $75000 threshold, it's the total amount a buyer pays, including
shipping and handling.
| | Bit of a shame though I don’t reckon as many people will want to drop 10%gst
5%paypal 1%currency plus shipping on items which had their relevant gst paid
when first bought. Feeding too many mouths with each purchase.
|
If you've bought from some of the larger Australian stores, you'd have
been paying GST, but it would have been included in the listed price, not shown
separately.
The tax on low value imports isn't a new thing, it was introduced in 2018,
it's just new to BrickLink. If you've bought from an overseas business
with a large enough turnover here, or from sellers on larger marketplaces you'd
have been paying it for the last few years.
|
|
| Author: | QBricks | | Posted: | May 24, 2023 09:26 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 48 times | | Topic: | Administrative | |
| In Administrative, SylvainLS writes:
| | In Administrative, Yogi_007 writes:
| | […]
My understanding is that any GST is only collected when the item is first sold
if sold in Asutralia to Australians. And as such, the GST responsibility is
discharged at that time. Hence no additional GST on used items sold within Australia.
However, GST is payable on items sold to Australia from outside Australia.
What Id like comment on is whether this applies to the product only i.e. lego
bricks or whether it also applies to the shipping and other charges. The BL
help page suggests the whole order cost which I didnt believe was correct.
|
It’s in the page linked by QBricks  :
“When purchasing low value imported goods, shipping and insurance costs are part
of the price of the delivered goods that GST is calculated on.”
I think the rationale is: for importations, the government can’t check what is
what and wants to be sure they get taxes on everything, so everything is taxed.
On domestic sales, that it’s secondhand and shipping and insurance can be checked,
at least when auditing the seller, even if that doesn’t happen often.
(Besides, if you have the same rules as us with VAT, there’s no GST/VAT on shipping
only when the seller “acts on behalf of the buyer.” That is, when the seller
charges the exact price they pay, no service added. As soon as the seller adds
a service (handling, or even commercial prices), then they don’t act on behalf
of the buyer any more, and everything is taxed.)
|
We do pay GST on shipping but can claim a credit for that and any other GST we've
paid on purchases & other expenses against the GST that's payable on sales
and any other added services, handling etc.
It's done through a Business Activity Statement that we have to lodge with
the ATO every quarter.
|
|
| Author: | KynanG | | Posted: | May 24, 2023 08:37 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 57 times | | Topic: | Administrative | |
|
Isn’t BL just the platform on which we buy from registered stores. I’d love to
see how many stores actually qualify for GST inclusion on here (75000aud).
Bit of a shame though I don’t reckon as many people will want to drop 10%gst
5%paypal 1%currency plus shipping on items which had their relevant gst paid
when first bought. Feeding too many mouths with each purchase.
|
|
| Author: | Yogi_007 | | Posted: | May 24, 2023 08:05 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 46 times | | Topic: | Administrative | |
| In Administrative, SylvainLS writes:
| | In Administrative, Yogi_007 writes:
| | […]
Ive never paid for GST for an overseas item UNLESS it was collected by the selling
platform. This has been overlooked / too hard to implement by the local postal
service.
|
Lucky you… well, not any more 
|
Depends on the platform - BUT not on BL anymore 
|
|
| Author: | Yogi_007 | | Posted: | May 24, 2023 08:04 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 48 times | | Topic: | Administrative | |
| In Administrative, SylvainLS writes:
| | In Administrative, Yogi_007 writes:
| | […]
My understanding is that any GST is only collected when the item is first sold
if sold in Asutralia to Australians. And as such, the GST responsibility is
discharged at that time. Hence no additional GST on used items sold within Australia.
However, GST is payable on items sold to Australia from outside Australia.
What Id like comment on is whether this applies to the product only i.e. lego
bricks or whether it also applies to the shipping and other charges. The BL
help page suggests the whole order cost which I didnt believe was correct.
|
It’s in the page linked by QBricks :
“When purchasing low value imported goods, shipping and insurance costs are part
of the price of the delivered goods that GST is calculated on.”
|
Missed that bit Must be my old eyes or scanning too fast or both !
| |
I think the rationale is: for importations, the government can’t check what is
what and wants to be sure they get taxes on everything, so everything is taxed.
On domestic sales, that it’s secondhand and shipping and insurance can be checked,
at least when auditing the seller, even if that doesn’t happen often.
(Besides, if you have the same rules as us with VAT, there’s no GST/VAT on shipping
only when the seller “acts on behalf of the buyer.” That is, when the seller
charges the exact price they pay, no service added. As soon as the seller adds
a service (handling, or even commercial prices), then they don’t act on behalf
of the buyer any more, and everything is taxed.)
|
|
|
| Author: | SylvainLS | | Posted: | May 24, 2023 08:01 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 49 times | | Topic: | Administrative | |
| In Administrative, Yogi_007 writes:
| | […]
Ive never paid for GST for an overseas item UNLESS it was collected by the selling
platform. This has been overlooked / too hard to implement by the local postal
service.
|
Lucky you… well, not any more
|
|
| Author: | SylvainLS | | Posted: | May 24, 2023 07:59 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 51 times | | Topic: | Administrative | |
| In Administrative, Yogi_007 writes:
| | […]
My understanding is that any GST is only collected when the item is first sold
if sold in Asutralia to Australians. And as such, the GST responsibility is
discharged at that time. Hence no additional GST on used items sold within Australia.
However, GST is payable on items sold to Australia from outside Australia.
What Id like comment on is whether this applies to the product only i.e. lego
bricks or whether it also applies to the shipping and other charges. The BL
help page suggests the whole order cost which I didnt believe was correct.
|
It’s in the page linked by QBricks :
“When purchasing low value imported goods, shipping and insurance costs are part
of the price of the delivered goods that GST is calculated on.”
I think the rationale is: for importations, the government can’t check what is
what and wants to be sure they get taxes on everything, so everything is taxed.
On domestic sales, that it’s secondhand and shipping and insurance can be checked,
at least when auditing the seller, even if that doesn’t happen often.
(Besides, if you have the same rules as us with VAT, there’s no GST/VAT on shipping
only when the seller “acts on behalf of the buyer.” That is, when the seller
charges the exact price they pay, no service added. As soon as the seller adds
a service (handling, or even commercial prices), then they don’t act on behalf
of the buyer any more, and everything is taxed.)
|
|
| Author: | Yogi_007 | | Posted: | May 24, 2023 07:51 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 47 times | | Topic: | Administrative | |
| In Administrative, SylvainLS writes:
| | In Administrative, ghyde writes:
| | […]
Interesting. If I am the buyer and order within the next 24 hours, do I have
to manually pay GST on a parcel from the US?
|
Don’t you already do that? Pay GST to the postman / delivery man when you import?
|
Ive never paid for GST for an overseas item UNLESS it was collected by the selling
platform. This has been overlooked / too hard to implement by the local postal
service.
| |
| | I'm setting up to place an order and just need to know if I should expect
GST on something around $50-$60 AUD in value, not including GST.
So how does this work if the order gets paid so close to July 1?
|
When the GST is (will be) collected by BL, there’ll be a receipt that the seller
will join to the package so that AU customs don’t re-collect it.
When the GST is not collected by BL / when there’s no proof it was collected,
you’ll pay it at reception.
| | I'm also looking into selling some LEGO parts, definitely after June 1st,
though, do I need to do anything in particular?
|
As an Australian yourself, before or after that date, your obligations to Australy
are the same.
Check the help page https://www.bricklink.com/help.asp?helpID=2597 , there’s
a link to an Australian page explaining when you need to do something (register
for GST or not for instance…).
|
You dont need to register for GST if you sell less than $ 75k AUD turn over.
GST doesnt need to be added to your sales below that value of turnover. See
here: https://www.ato.gov.au/Business/GST/Registering-for-GST/ for local businesses.
|
|
| Author: | Yogi_007 | | Posted: | May 24, 2023 07:34 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 63 times | | Topic: | Administrative | |
| In Administrative, QBricks writes:
| | In Administrative, nevyn68 writes:
| | In Administrative, Admin_Russell writes:
| | Dear BrickLink members,
On June 1, 2023 we plan to implement new marketplace features and settings to
handle Australian Goods and Services Tax (GST). This will mostly affect transactions
where an Australian buyer is purchasing from stores outside of Australia, but
it will also affect all Australian BrickLink members to a degree (both buyers
and sellers).
Here is a summary of what will change:
1. BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method.
2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
3. Australian business sellers who are GST registered will now have the option
to upload tax information to their BrickLink seller profile. GST will not be
added to the monthly fee invoice for such sellers.
We plan to send out emails to all affected BrickLink members later this week.
For a deeper explanation of this implementation, please see our new Help Page,
Australian Tax:
https://www.bricklink.com/help.asp?helpID=2597
Thanks for reading, and feel free comment below if you have further questions.
The BrickLink Team
|
Since when do we pay GST on 2nd hand goods?
New = Yes.... Used = No....
How are you going to seperate this?
|
GST has always applied to second-hand goods from GST registered suppliers, so
there's no need for them to separate new and used.
For low value imports, the EDP/online marketplace is deemed to be the supplier,
so if the marketplace is GST registered, second-hand goods will attract GST.
https://www.ato.gov.au/Business/International-tax-for-business/GST-on-imported-goods-and-services/Australian-consumers-importing-goods-and-services/
|
My understanding is that any GST is only collected when the item is first sold
if sold in Asutralia to Australians. And as such, the GST responsibility is
discharged at that time. Hence no additional GST on used items sold within Australia.
However, GST is payable on items sold to Australia from outside Australia.
What Id like comment on is whether this applies to the product only i.e. lego
bricks or whether it also applies to the shipping and other charges. The BL
help page suggests the whole order cost which I didnt believe was correct.
Yogi
|
|
| Author: | SylvainLS | | Posted: | May 24, 2023 07:26 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 56 times | | Topic: | Administrative | |
| In Administrative, KynanG writes:
| | Will there be an option to forego adding gst to some items a user imports? To
my understanding it is not payable on secondhand goods here so I am not sure
where the money is going if we do get charged. Does BL have a link to the tax
code they are working within?
|
See QBricks’ answer about secondhand items: https://www.bricklink.com/message.asp?ID=1412159
|
| Author: | KynanG | | Posted: | May 24, 2023 03:45 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 66 times | | Topic: | Administrative | |
| Will there be an option to forego adding gst to some items a user imports? To
my understanding it is not payable on secondhand goods here so I am not sure
where the money is going if we do get charged. Does BL have a link to the tax
code they are working within?
|
|
| Author: | QBricks | | Posted: | May 24, 2023 02:03 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 139 times | | Topic: | Administrative | |
| In Administrative, nevyn68 writes:
| | In Administrative, Admin_Russell writes:
| | Dear BrickLink members,
On June 1, 2023 we plan to implement new marketplace features and settings to
handle Australian Goods and Services Tax (GST). This will mostly affect transactions
where an Australian buyer is purchasing from stores outside of Australia, but
it will also affect all Australian BrickLink members to a degree (both buyers
and sellers).
Here is a summary of what will change:
1. BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method.
2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
3. Australian business sellers who are GST registered will now have the option
to upload tax information to their BrickLink seller profile. GST will not be
added to the monthly fee invoice for such sellers.
We plan to send out emails to all affected BrickLink members later this week.
For a deeper explanation of this implementation, please see our new Help Page,
Australian Tax:
https://www.bricklink.com/help.asp?helpID=2597
Thanks for reading, and feel free comment below if you have further questions.
The BrickLink Team
|
Since when do we pay GST on 2nd hand goods?
New = Yes.... Used = No....
How are you going to seperate this?
|
GST has always applied to second-hand goods from GST registered suppliers, so
there's no need for them to separate new and used.
For low value imports, the EDP/online marketplace is deemed to be the supplier,
so if the marketplace is GST registered, second-hand goods will attract GST.
https://www.ato.gov.au/Business/International-tax-for-business/GST-on-imported-goods-and-services/Australian-consumers-importing-goods-and-services/
|
|
| Author: | nevyn68 | | Posted: | May 24, 2023 00:05 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 127 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | Dear BrickLink members,
On June 1, 2023 we plan to implement new marketplace features and settings to
handle Australian Goods and Services Tax (GST). This will mostly affect transactions
where an Australian buyer is purchasing from stores outside of Australia, but
it will also affect all Australian BrickLink members to a degree (both buyers
and sellers).
Here is a summary of what will change:
1. BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method.
2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
3. Australian business sellers who are GST registered will now have the option
to upload tax information to their BrickLink seller profile. GST will not be
added to the monthly fee invoice for such sellers.
We plan to send out emails to all affected BrickLink members later this week.
For a deeper explanation of this implementation, please see our new Help Page,
Australian Tax:
https://www.bricklink.com/help.asp?helpID=2597
Thanks for reading, and feel free comment below if you have further questions.
The BrickLink Team
|
Since when do we pay GST on 2nd hand goods?
New = Yes.... Used = No....
How are you going to seperate this?
|
|
| Author: | Nubs_Select | | Posted: | May 22, 2023 18:03 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 80 times | | Topic: | Administrative | |
| | | Now waiting for comments from Canadians….
|
i still have headaches every year with taxes until its implemented
|
|
| Author: | SylvainLS | | Posted: | May 22, 2023 17:31 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 80 times | | Topic: | Administrative | |
| In Administrative, ghyde writes:
| | […]
Interesting. If I am the buyer and order within the next 24 hours, do I have
to manually pay GST on a parcel from the US?
|
Don’t you already do that? Pay GST to the postman / delivery man when you import?
| | I'm setting up to place an order and just need to know if I should expect
GST on something around $50-$60 AUD in value, not including GST.
So how does this work if the order gets paid so close to July 1?
|
When the GST is (will be) collected by BL, there’ll be a receipt that the seller
will join to the package so that AU customs don’t re-collect it.
When the GST is not collected by BL / when there’s no proof it was collected,
you’ll pay it at reception.
| | I'm also looking into selling some LEGO parts, definitely after June 1st,
though, do I need to do anything in particular?
|
As an Australian yourself, before or after that date, your obligations to Australy
are the same.
Check the help page https://www.bricklink.com/help.asp?helpID=2597 , there’s
a link to an Australian page explaining when you need to do something (register
for GST or not for instance…).
|
|
| Author: | ghyde | | Posted: | May 22, 2023 17:19 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 93 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | Dear BrickLink members,
On June 1, 2023 we plan to implement new marketplace features and settings to
handle Australian Goods and Services Tax (GST). This will mostly affect transactions
where an Australian buyer is purchasing from stores outside of Australia, but
it will also affect all Australian BrickLink members to a degree (both buyers
and sellers).
Here is a summary of what will change:
1. BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method.
2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
3. Australian business sellers who are GST registered will now have the option
to upload tax information to their BrickLink seller profile. GST will not be
added to the monthly fee invoice for such sellers.
We plan to send out emails to all affected BrickLink members later this week.
For a deeper explanation of this implementation, please see our new Help Page,
Australian Tax:
https://www.bricklink.com/help.asp?helpID=2597
Thanks for reading, and feel free comment below if you have further questions.
The BrickLink Team
|
Interesting. If I am the buyer and order within the next 24 hours, do I have
to manually pay GST on a parcel from the US?
I'm setting up to place an order and just need to know if I should expect
GST on something around $50-$60 AUD in value, not including GST.
So how does this work if the order gets paid so close to July 1?
I'm also looking into selling some LEGO parts, definitely after June 1st,
though, do I need to do anything in particular?
Cheers ...
ghyde
|
|
| Author: | SylvainLS | | Posted: | May 22, 2023 17:09 | | Subject: | Re: Australian Tax Implementation | | Viewed: | 110 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | Dear BrickLink members, […]
|
Thanks for the headsup, Russell 
| | […]
We plan to send out emails to all affected BrickLink members later this week.
|
Hurrah!
(Still adding Australia, the $1000 limit, and the new help page to my copy-pasta
library though )
Now waiting for comments from Canadians….
|
|
| Author: | Admin_Russell | | Posted: | May 22, 2023 17:00 | | Subject: | Australian Tax Implementation | | Viewed: | 751 times | | Topic: | Administrative | |
| Dear BrickLink members,
On June 1, 2023 we plan to implement new marketplace features and settings to
handle Australian Goods and Services Tax (GST). This will mostly affect transactions
where an Australian buyer is purchasing from stores outside of Australia, but
it will also affect all Australian BrickLink members to a degree (both buyers
and sellers).
Here is a summary of what will change:
1. BrickLink will now collect Australian GST for all orders being shipped into
Australia from the outside with a consignment value under $1,000 AUD. As with
other taxes collected on the BrickLink site, this means that all such orders
will require an onsite payment method.
2. When seller invoices go out on June 5th, GST will now be added to the invoice
for Australian sellers.
3. Australian business sellers who are GST registered will now have the option
to upload tax information to their BrickLink seller profile. GST will not be
added to the monthly fee invoice for such sellers.
We plan to send out emails to all affected BrickLink members later this week.
For a deeper explanation of this implementation, please see our new Help Page,
Australian Tax:
https://www.bricklink.com/help.asp?helpID=2597
Thanks for reading, and feel free comment below if you have further questions.
The BrickLink Team
|
|
| Author: | Reki_Lobsheek | | Posted: | Apr 28, 2023 09:21 | | Subject: | Re: Some excellent news! | | Viewed: | 100 times | | Topic: | Administrative | |
| Thanks for sharing this most excellent news!
Erikk
|
| Author: | Nubs_Select | | Posted: | Apr 27, 2023 11:57 | | Subject: | Re: Some excellent news! | | Viewed: | 49 times | | Topic: | Administrative | |
| | | The way I read this, there was no actual increase. There just appeared to be
an increase because the tickets were not getting lost any more.
|
+1
|
|
| Author: | legoman77 | | Posted: | Apr 27, 2023 10:44 | | Subject: | Re: Some excellent news! | | Viewed: | 56 times | | Topic: | Administrative | |
| In Administrative, 1001bricks writes:
| | | | | | Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
|
AI?
John P
|
Dear valued seller,
Thank you for reaching out to BrickLink customer service! We're here to help
you build your business brick by brick.
But before we dive into your question, we have to ask: are you a master builder,
or just a humble apprentice? Either way, we're happy to share our knowledge
with you!
Now, what's the issue you're facing? Is it as puzzling as trying to find
that one missing piece in your massive Lego collection? Don't worry, we're
up for the challenge!
Please let us know the details of your question, and we'll do our best to
provide you with an answer that's as sturdy as a Lego castle.
Brick on!
Best regards,
The BrickLink Customer Service Team
chatGPT 
|
Will it be?:
"Best regards,
The BrickLink AI Customer Service Team"
John P
|
|
| Author: | 1001bricks | | Posted: | Apr 27, 2023 10:09 | | Subject: | Re: Some excellent news! | | Viewed: | 54 times | | Topic: | Administrative | |
| | | | | Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
|
AI?
John P
|
Dear valued seller,
Thank you for reaching out to BrickLink customer service! We're here to help
you build your business brick by brick.
But before we dive into your question, we have to ask: are you a master builder,
or just a humble apprentice? Either way, we're happy to share our knowledge
with you!
Now, what's the issue you're facing? Is it as puzzling as trying to find
that one missing piece in your massive Lego collection? Don't worry, we're
up for the challenge!
Please let us know the details of your question, and we'll do our best to
provide you with an answer that's as sturdy as a Lego castle.
Brick on!
Best regards,
The BrickLink Customer Service Team
chatGPT
|
|
| Author: | legoman77 | | Posted: | Apr 27, 2023 10:01 | | Subject: | Re: Some excellent news! | | Viewed: | 56 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | Hello everybody,
As many of you know, during the past couple years we have experienced problems
with lost Help Desk tickets. We did a lot of research into what may be causing
this issue, but the problem persisted. In fact, it actually got worse at the
beginning of this year.
As a result of the increased problem levels, a couple months ago we reconfigured
the connection between the Help Center and our SmarterTrack Help Desk system.
We noticed an immediate, sizeable increase in ticket volume, so much in fact,
that we were concerned about how to handle the extra tickets from a resource
management point of view.
So for 2 months we have been monitoring the levels closely, and we are confident
in saying that we have now found the problem and fixed it.
Furthermore, our great new customer service team that we hired in the fall has
stepped up to the plate and is handling the increased load of tickets beautifully.
Our overall average response time is now 27 hours, which means that for most
tickets submitted on a weekday, you will receive a personal response the same
day.
We know the running narrative in the Forum is that it takes 3 weeks to hear back
from the Help Desk. I suppose this is an improvement over what people used
to say, that one would never hear back. But we'd like to inform everyone
of a NEW reality, where our folks are getting back to you in record time, and
also with exceptional levels of service.
Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
|
AI?
John P
|
|
| Author: | 1001bricks | | Posted: | Apr 27, 2023 09:58 | | Subject: | Re: Some excellent news! | | Viewed: | 43 times | | Topic: | Administrative | |
| In Administrative, Give.Me.A.Brick writes:
| | That's really excellent to read this, Russell!
And even more excellent, is that I witnessed/experienced it very recently
On Saturday 15th I submitted a ticket with hopes that I would get a reply in
a 3 week frame...
To my great surprise, next Monday morning I got a reply from Help Desk / BrickLink
Customer Support!
I would also like to point out that not only did the answer cover my questions,
but it was also very friendly and nice, which is always a plus
Great work, BrickLink!
|
Wow, that's very good!
Next time ask them how to decrease your minimum buy?
|
|
| Author: | Brickwilbo | | Posted: | Apr 27, 2023 07:12 | | Subject: | Re: Some excellent news! | | Viewed: | 69 times | | Topic: | Administrative | |
| 👍🏻
In Administrative, Admin_Russell writes:
| | Hello everybody,
As many of you know, during the past couple years we have experienced problems
with lost Help Desk tickets. We did a lot of research into what may be causing
this issue, but the problem persisted. In fact, it actually got worse at the
beginning of this year.
As a result of the increased problem levels, a couple months ago we reconfigured
the connection between the Help Center and our SmarterTrack Help Desk system.
We noticed an immediate, sizeable increase in ticket volume, so much in fact,
that we were concerned about how to handle the extra tickets from a resource
management point of view.
So for 2 months we have been monitoring the levels closely, and we are confident
in saying that we have now found the problem and fixed it.
Furthermore, our great new customer service team that we hired in the fall has
stepped up to the plate and is handling the increased load of tickets beautifully.
Our overall average response time is now 27 hours, which means that for most
tickets submitted on a weekday, you will receive a personal response the same
day.
We know the running narrative in the Forum is that it takes 3 weeks to hear back
from the Help Desk. I suppose this is an improvement over what people used
to say, that one would never hear back. But we'd like to inform everyone
of a NEW reality, where our folks are getting back to you in record time, and
also with exceptional levels of service.
Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
|
|
|
| Author: | tons_of_bricks | | Posted: | Apr 27, 2023 06:14 | | Subject: | Re: Some excellent news! | | Viewed: | 61 times | | Topic: | Administrative | |
| Awesome! I've rarely had to contact the help desk, but this is great new
for those that do. So, thank you!
|
| Author: | Give.Me.A.Brick | | Posted: | Apr 27, 2023 06:04 | | Subject: | Re: Some excellent news! | | Viewed: | 58 times | | Topic: | Administrative | |
| That's really excellent to read this, Russell!
And even more excellent, is that I witnessed/experienced it very recently
On Saturday 15th I submitted a ticket with hopes that I would get a reply in
a 3 week frame...
To my great surprise, next Monday morning I got a reply from Help Desk / BrickLink
Customer Support!
I would also like to point out that not only did the answer cover my questions,
but it was also very friendly and nice, which is always a plus
Great work, BrickLink!
|
| Author: | WoutR | | Posted: | Apr 27, 2023 03:39 | | Subject: | Re: Some excellent news! | | Viewed: | 53 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
Excellent news indeed! Very happy to read this!
|
|
| Author: | WoutR | | Posted: | Apr 27, 2023 03:38 | | Subject: | Re: Some excellent news! | | Viewed: | 58 times | | Topic: | Administrative | |
| In Administrative, StarBrick writes:
| | Glad the process speed has increased and noticable.
Can't wait to try it out !
No seriously, stability is ok last months (don't jinx it!!!), and I trust
these improvements are helping all!
Still curious what the cause of the increase of tickets entered was. Were that
tickets spontaneously duplicating, or a serious increase of faults/errors/problems
that were turned into tickets due to unknowing (new) users asking for help?
If the latter, some education and help might be a better way to improve the process
speed (cause instead of symptoms handling).
A section for new users, tutorial video's, a forum area for new users etc?
Keep up the good work!!!
Starbrick
|
The way I read this, there was no actual increase. There just appeared to be
an increase because the tickets were not getting lost any more.
|
|
| Author: | Ziegelmeister | | Posted: | Apr 27, 2023 03:16 | | Subject: | Re: Some excellent news! | | Viewed: | 42 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | We know the running narrative in the Forum is that it takes 3 weeks to hear back
from the Help Desk. I suppose this is an improvement over what people used
to say, that one would never hear back. But we'd like to inform everyone
of a NEW reality, where our folks are getting back to you in record time, and
also with exceptional levels of service.
|
This is great news. I personally/thankfully have not had to deal with problem
tickets but I've sure heard about it over the last two years.
Hopefully I'll never need to use it, but it's great to know things are
more efficient.
|
|
| Author: | StarBrick | | Posted: | Apr 27, 2023 03:08 | | Subject: | Re: Some excellent news! | | Viewed: | 48 times | | Topic: | Administrative | |
| Glad the process speed has increased and noticable.
Can't wait to try it out !
No seriously, stability is ok last months (don't jinx it!!!), and I trust
these improvements are helping all!
Still curious what the cause of the increase of tickets entered was. Were that
tickets spontaneously duplicating, or a serious increase of faults/errors/problems
that were turned into tickets due to unknowing (new) users asking for help?
If the latter, some education and help might be a better way to improve the process
speed (cause instead of symptoms handling).
A section for new users, tutorial video's, a forum area for new users etc?
Keep up the good work!!!
Starbrick
|
| Author: | Nubs_Select | | Posted: | Apr 27, 2023 01:33 | | Subject: | Re: Some excellent news! | | Viewed: | 40 times | | Topic: | Administrative | |
| |
| Author: | maxx3001 | | Posted: | Apr 27, 2023 01:31 | | Subject: | Re: Some excellent news! | | Viewed: | 46 times | | Topic: | Administrative | |
| In Administrative, wildchicken13 writes:
| | In Administrative, Admin_Russell writes:
| | Furthermore, our great new customer service team that we hired in the fall has
stepped up to the plate and is handling the increased load of tickets beautifully.
Our overall average response time is now 27 hours, which means that for most
tickets submitted on a weekday, you will receive a personal response the same
day.
|
Dat is goed nieuws!
|
Eindelijk kan ik iets lezen op dit forum
|
| Author: | pcthurman | | Posted: | Apr 26, 2023 23:11 | | Subject: | Re: Some excellent news! | | Viewed: | 57 times | | Topic: | Administrative | |
| | Thank is amazing news! Thank you, Russell. |
| Author: | Nubs_Select | | Posted: | Apr 26, 2023 21:20 | | Subject: | Re: Some excellent news! | | Viewed: | 53 times | | Topic: | Administrative | |
| |
| Author: | wildchicken13 | | Posted: | Apr 26, 2023 21:13 | | Subject: | Re: Some excellent news! | | Viewed: | 59 times | | Topic: | Administrative | |
| In Administrative, 1001bricks writes:
| | * If possible make that someone, anywhere, is always awake anytime - so you can
watch and reply to 'emergencies'. I mean - someone who's not you
Russell
|
Nubs_Select?
|
| Author: | wildchicken13 | | Posted: | Apr 26, 2023 21:10 | | Subject: | Re: Some excellent news! | | Viewed: | 60 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | Furthermore, our great new customer service team that we hired in the fall has
stepped up to the plate and is handling the increased load of tickets beautifully.
Our overall average response time is now 27 hours, which means that for most
tickets submitted on a weekday, you will receive a personal response the same
day.
|
Dat is goed nieuws!
|
|
| Author: | Nubs_Select | | Posted: | Apr 26, 2023 20:25 | | Subject: | Re: Some excellent news! | | Viewed: | 49 times | | Topic: | Administrative | |
| In Administrative, 1001bricks writes:
| | In Administrative, Nubs_Select writes:
| | Amazing News!
| | Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
|
as I was reading the message I was thinking the same thing and then noticed you
were also thinking the same thing
|
Sincerely? I'm sure in 2030 we'll have to write to jason@bricklink.com
for any problem!
Until then... you've got to improve some points, so go ahead!
|
|
|
| Author: | 1001bricks | | Posted: | Apr 26, 2023 20:22 | | Subject: | Re: Some excellent news! | | Viewed: | 76 times | | Topic: | Administrative | |
| In Administrative, Nubs_Select writes:
| | Amazing News!
| | Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
|
as I was reading the message I was thinking the same thing and then noticed you
were also thinking the same thing
|
Sincerely? I'm sure in 2030 we'll have to write to jason@bricklink.com
for any problem!
Until then... you've got to improve some points, so go ahead!
|
|
| Author: | 1001bricks | | Posted: | Apr 26, 2023 20:16 | | Subject: | Re: Some excellent news! | | Viewed: | 62 times | | Topic: | Administrative | |
| That's for sure good news!
Fresh newbies or seasoned members at one moment need some help or someone to
be with them, it's the same for all of us.
Just a few minutes or even a canned reply (read the freaking terms!) is far better
than weeks of void.
Thank you the BrickLink for your efforts in this direction!
And thanks for your information, Russell.
May I suggest 2 points?
* If possible make that someone, anywhere, is always awake anytime - so you can
watch and reply to 'emergencies'. I mean - someone who's not you
Russell
* If possible please inform people what's the actual problem (like when closing
a shop) with enough details, and what are their (if any) solutions.
Thank you again. Very very much.
|
|
| Author: | BricksOfFaith | | Posted: | Apr 26, 2023 20:06 | | Subject: | Re: Some excellent news! | | Viewed: | 50 times | | Topic: | Administrative | |
| | This is a reason to celebrate! Thank you so much Russel! |
| Author: | Nubs_Select | | Posted: | Apr 26, 2023 20:00 | | Subject: | Re: Some excellent news! | | Viewed: | 69 times | | Topic: | Administrative | |
| Amazing News!
| | Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
|
as I was reading the message I was thinking the same thing and then noticed you
were also thinking the same thing Glad to hear that progress has been made!
|
|
| Author: | Admin_Russell | | Posted: | Apr 26, 2023 19:55 | | Subject: | Some excellent news! | | Viewed: | 843 times | | Topic: | Administrative | |
| Hello everybody,
As many of you know, during the past couple years we have experienced problems
with lost Help Desk tickets. We did a lot of research into what may be causing
this issue, but the problem persisted. In fact, it actually got worse at the
beginning of this year.
As a result of the increased problem levels, a couple months ago we reconfigured
the connection between the Help Center and our SmarterTrack Help Desk system.
We noticed an immediate, sizeable increase in ticket volume, so much in fact,
that we were concerned about how to handle the extra tickets from a resource
management point of view.
So for 2 months we have been monitoring the levels closely, and we are confident
in saying that we have now found the problem and fixed it.
Furthermore, our great new customer service team that we hired in the fall has
stepped up to the plate and is handling the increased load of tickets beautifully.
Our overall average response time is now 27 hours, which means that for most
tickets submitted on a weekday, you will receive a personal response the same
day.
We know the running narrative in the Forum is that it takes 3 weeks to hear back
from the Help Desk. I suppose this is an improvement over what people used
to say, that one would never hear back. But we'd like to inform everyone
of a NEW reality, where our folks are getting back to you in record time, and
also with exceptional levels of service.
Because we do not anticipate needing a Missing Help Desk Ticket topic any more,
I have removed that topic from public view. It has been over two months since
anyone posted under that topic, and it just isn't a good look. I trust you
will agree.
|
|
| Author: | HoleintheWall | | Posted: | Apr 15, 2023 17:31 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 56 times | | Topic: | Administrative | |
| | This is great news, thank you |
| Author: | Nubs_Select | | Posted: | Apr 14, 2023 18:01 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 43 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | In Administrative, Admin_Russell writes:
| | Hello Canadian sellers,
We have recently received the Canada GST/HST number for BrickLink. This number
will be attached to all future invoices, and all invoices since November 2022
will have the number applied retroactively. All you will need to to do is download
these invoices again.
To access the number, please visit this Help Page for Canada Tax:
https://www.bricklink.com/help.asp?helpID=2555
The deployment should be live within the next few days.
|
The deployment is now live. Sellers, please check your old invoices and let us
know if you don't see the number.
|
Yup! I see it. ill start printing mine now
|
|
| Author: | Admin_Russell | | Posted: | Apr 14, 2023 17:44 | | Subject: | Re: Canada Tax GST/HST Number | | Viewed: | 62 times | | Topic: | Administrative | |
| In Administrative, Admin_Russell writes:
| | Hello Canadian sellers,
We have recently received the Canada GST/HST number for BrickLink. This number
will be attached to all future invoices, and all invoices since November 2022
will have the number applied retroactively. All you will need to to do is download
these invoices again.
To access the number, please visit this Help Page for Canada Tax:
https://www.bricklink.com/help.asp?helpID=2555
The deployment should be live within the next few days.
|
The deployment is now live. Sellers, please check your old invoices and let us
know if you don't see the number.
|
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|
