| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | yorbrick  | | Posted: | Apr 25, 2023 03:54 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 31 times | | Topic: | Problem | |
| | | Hi
have had this happen to me too, it is a learning curve, i now photograph everything
(and have stated this in my terms), send him the arms that are faulty is the
cheapest option as if he has bought yours to swap with his faulty ones he is
going to send you the grotty ones and keep your good ones,sometimes you just
have to accept there are people like this and if you get a negative have to accept
it..it will not affect your sales as most people don't go by just the bad
feedbacks but look at the overall service offered
hope this helps you
|
Yeah, if it really is cracks in arms and not seam lines then some photos would
help although if the seller did not spot them when sending out, chances are photos
will not help or they have been switched by the buyer. Luckily arms on older
figures tended to be plain so easy to replace unless it is a rare colour. Whereas
a crack on a torso is more problematic.
If the seller is sure the buyer is trying it on, stoplist is the way to go to
avoid the buyer in future. And as you say replacing the arms is the cheapest
option (although they might then claim the torsos cracked when replacing the
arms), or get the buyer to return them for a refund and replace them yourself.
|
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| Author: | Ziegelmeister | | Posted: | Apr 25, 2023 02:42 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 49 times | | Topic: | Problem | |
| In Problem, yorbrick writes:
| | | | "Cracking" however is thought to be caused by prolonged pressure from
the leg studs... But i've got 35 year old figs that have never been unmated
that don't have any cracks so who the heck knows.
|
How would leg studs be responsible for cracked arms?
|
Because I didn't see that part.
|
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| Author: | lesley2459 | | Posted: | Apr 25, 2023 02:37 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 44 times | | Topic: | Problem | |
| In Problem, fignbrick writes:
| | Hi Everyone,
I shipped out a big order to a guy with 51 figures in it. I examine each figure
with a magnifying glass to ensure they are in the condition I stated. I never
ship out or sell cracked figures unless I describe it as such. This buyer is
claiming that nearly 10 figures have cracked arms. Sent me pictures which there
is NO WAY I sent out figures with cracked arms. He wants a lot of money back,
and before I replied to his demands he filed a "non shipping seller alert???"
I shipped it out in a box with tons of bubble wrap and purchased insurance (though
I certain the post office did not damage it).
What do I do? He cannot be telling me the truth. He has 14 positive feedbacks
for buying and 41 for selling...so he is mainly a seller.
Additionally...he emailed me like 10 times asking me the same question over and
over and over again about when I shipped, did I ship? What did I ship etc.
I am so worried that my rating will be affected. I take great pride in selling
on here.
Thanks in advance for the advice,
Jenn
|
Hi
have had this happen to me too, it is a learning curve, i now photograph everything
(and have stated this in my terms), send him the arms that are faulty is the
cheapest option as if he has bought yours to swap with his faulty ones he is
going to send you the grotty ones and keep your good ones,sometimes you just
have to accept there are people like this and if you get a negative have to accept
it..it will not affect your sales as most people don't go by just the bad
feedbacks but look at the overall service offered
hope this helps you
|
|
| Author: | yorbrick | | Posted: | Apr 25, 2023 01:24 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 50 times | | Topic: | Problem | |
| | | "Cracking" however is thought to be caused by prolonged pressure from
the leg studs... But i've got 35 year old figs that have never been unmated
that don't have any cracks so who the heck knows.
|
How would leg studs be responsible for cracked arms?
|
|
| Author: | Ziegelmeister | | Posted: | Apr 25, 2023 00:40 | | Subject: | Re: Please guide me...don't know what to do | | Viewed: | 53 times | | Topic: | Problem | |
| In Problem, Tloftus writes:
| | Tell him to ship the minifigures back to you (at his cost) and give him the cost
of the minifigs back, if he doesn't wanna do that, it could mean he has the
same figures and took pictures of those claiming they was damaged and wants free
money. you did say he was a seller correct? and i wonder how many others he
has done this too as well.
|
+1 on this theory.
OP, how do you pack your minifigs and how did you pack this order with so many?
Usually when I have more than 4 I put them all in their own bags, and each one
has a sheet of cardboard between the two so that they lay against each other
at an angle, and then I tape all of them inside sheets of cardboard to prevent
any damage.
"Cracking" however is thought to be caused by prolonged pressure from
the leg studs... But i've got 35 year old figs that have never been unmated
that don't have any cracks so who the heck knows.
Were these modern or classic minifigs?
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