BrickLink Discussion Forum

In Problem, Greenbutterfly writes:

I'm in the process of obtaining the 67890 parts I need for a massive cathedral
model (yes, that is the part count, it was deliberately engineered to that number
with the help of my 7-year-old daughter who's a maths genius and found hitting
that number exactly to be hilarious, but I digress...)

I'm trying to get the parts I need for the stained glass windows, and finding
obtaining some of the colours hit and miss. For example, I ordered 2 trans neon
orange 1x1 bricks from a store recently and was sent plain trans orange instead.
Similarly with ordering some trans medium blue and receiving trans light blue.

I know there are colour variances, but holding up the incorrectly sent parts
to the light with the ones I've already got it's very obvious they're
different. I want to send photos however to show the sellers the difference -
but the photos don't show the difference that clearly (I don't have a
light box)...

I'm also being stymied with this because I get refunds but then have to try
to find the parts in other stores and having to pay a ton more in shipping costs
for only a small number of parts - or finding stores that have them with large
minimum buys and not much by way of other parts I need for this or other models.
The stores that have these parts are not in Australia and postage to here is
awful.

Any thoughts on how I could handle this better? Should I insist that the sellers
resend with correct parts? Do I need to send them photos or should my word be
enough (bearing in mind that it's probable that it's an honest categorisation
mistake by people who may not be able to tell the difference in their parts rooms
or whatever and entirely probable that the mistake was made some time ago with
things being put in the incorrect tray/drawer)?

Thanks and best regards,
-J

I sympathize with you. Every (starting) seller should have the The Periodic Table
of LEGO Colors (link: https://wlwyb.com/shop/periodic-table-of-lego-colors/)
or a similar tool.

I have quite a bit of trans bricks in my store and guarantee they are correctly
listed. Feel free to have a look

And good luck with your amazing project!

Author:

jennnifer

Posted:

May 8, 2022 10:19

Subject:

Re: incorrect transparent colours being shipped

Viewed:

54 times

Topic:

In Problem, Greenbutterfly writes:

These colors are easily mistaken. Not all sellers are experienced enough to discern
the difference. Contact your sellers before you buy!! Explain that the colors
are extremely important to you and (politely) note that just refunding $.25 when
you've paid $15 to ship is not going to be a good workaround. If they don't
get back to you fairly quick with a confident reply, then move on. And check
feedback before ordering.

Good luck with your project! Math kids are the best. I have one myself.
Jen

Author:

Greenbutterfly

Posted:

May 8, 2022 09:58

Subject:

incorrect transparent colours being shipped

Viewed:

140 times

Topic:

Author:

SylvainLS

Posted:

May 8, 2022 08:48

Subject:

Re: item total < minimum buy

Viewed:

44 times

Topic:

In Problem, peregrinator writes:

In Problem, wayneca writes:

I am trying to get the parts to build a large model. It is almost $1,000 US total
in parts. I keep getting a store in the list where it shows $5 worth of items
and the minimum buy is $30. How do I stop this from recurring?

Go to the store, click "Add Bookmark" and select Dislike. Then make sure to exclude
disliked stores when shopping your Want List (which means you can't use Easy
Buy)

When you use Auto-select, the dialog that appears has a checkbox “Select stores
when item price is lower than store Minimum Buy.”
Make sure it’s unchecked before clicking Start

Author:

peregrinator

Posted:

May 8, 2022 08:42

Subject:

Re: item total < minimum buy

Viewed:

32 times

Topic:

In Problem, wayneca writes:

Go to the store, click "Add Bookmark" and select Dislike. Then make sure to exclude
disliked stores when shopping your Want List (which means you can't use Easy
Buy)

Author:

wayneca

Posted:

May 8, 2022 08:27

Subject:

item total < minimum buy

Viewed:

89 times

Topic:

Author:

Stellar

Posted:

May 8, 2022 05:27

Subject:

Re: BL forcibly removing parts in unusual colors.

Viewed:

77 times

Topic:

In Problem, Rakali writes:

Got an email through last night notifying me that some items had been removed
from my inventory with the reason:

"Reason: Item is a clone, replica, photocopy, modified element, or is counterfeit"

The item in question is

58247 Minifigure, Weapon Gun, Blaster SW Standard
Parts: Minifigure, Weapon {Black}

in Tan, Lime and Yellow.

I picked up these parts a few years ago now from a seller in Hungary who I assume
must have had some sort of factory connection. I was placing an order anyway
and picked up a few to resell as I thought they were interesting.

These parts are not fake, have the LEGO logo and the part number etc.

Is Bricklink now policing selling items in 'un-officially' released colors,
or is this an order from the corporate overlords similar to the *whispers* Osprey

I notice there is still a Red Darth Vader helmet listed, however it was forcibly
changed to Black on my wanted list this week. What's going on here?

The last word of the reason could be it: counterfeit

https://www.bricklink.com/message.asp?ID=1322014

Those are Lego items made in Lego Factories in bulk by someone not authorised
with the purpose of resale.

It's not the same as if some prototype parts/colors get into the wild than
actually doing it in bulk.

Author:

Rakali

Posted:

May 8, 2022 03:09

Subject:

BL forcibly removing parts in unusual colors.

Viewed:

181 times

Topic:

58247 Minifigure, Weapon Gun, Blaster SW Standard
Parts: Minifigure, Weapon {Black}

Author:

1001bricks

Posted:

May 6, 2022 21:38

Subject:

Re: Can't get current customer address for order

Viewed:

39 times

Topic:

In Problem, 1001bricks writes:

In Problem, macebobo writes:

Address of members aren't available (even having orders) for 2 years approx.

PS: I guess it's for privacy reasons.

Just like the previous feature we had that showed the last time an user was connected.
It was useful especially when you had a non selling seller and could check he
connected every day

Same, this is gone - for also the same reason I'd say?

Author:

1001bricks

Posted:

May 6, 2022 21:35

Subject:

Re: Can't get current customer address for order

Viewed:

31 times

Topic:

In Problem, macebobo writes:

Address of members aren't available (even having orders) for 2 years approx.

Author:

wildchicken13

Posted:

May 6, 2022 20:07

Subject:

Re: Can't get current customer address for order

Viewed:

44 times

Topic:

In Problem, macebobo writes:

In Problem, wildchicken13 writes:

In Problem, macebobo writes:

The order has not been purged, the address was incomplete on the order and the
customer says they have updated their address, however when I enter the username
on https://www.bricklink.com/memberInfo.asp I get the image below. I have an
open order for them, but the updated address does not show on the order (which
I realize is "normal" here.)

They paid through stripe and the same address is there as well.

Any ideas?

Have the buyer message you the correct address.

My apologies, I should have been more clear. I did message the buyer to correct
the incomplete address and they asked me if I could see if it was done properly.
I let them know I could not see it because of the error, so they sent it to me.

Any ideas was in reference to the page throwing the error. I've never used
this feature before and for me at least it does not appear to work. I just wondered
if anyone else could get it to work or should I file a bug report?

I tried looking up a few buyers that I have open orders with and I received the
same error message that you did for all of them, but as long as you have the
buyer's correct address, then I see no reason to file a bug report.

Author:

macebobo

Posted:

May 6, 2022 19:47

Subject:

Re: Can't get current customer address for order

Viewed:

36 times

Topic:

In Problem, wildchicken13 writes:

In Problem, macebobo writes:

Have the buyer message you the correct address.

Author:

wildchicken13

Posted:

May 6, 2022 18:42

Subject:

Re: Can't get current customer address for order

Viewed:

33 times

Topic:

In Problem, macebobo writes:

Have the buyer message you the correct address.

Author:

macebobo

Posted:

May 6, 2022 18:30

Subject:

Can't get current customer address for order

Viewed:

82 times

Topic:

Author:

1001bricks

Posted:

May 4, 2022 12:12

Subject:

Re: NPB

Viewed:

50 times

Topic:

Why should I pay for my Brick Link fees when you can not help me with a problem
I been asking about.

Don't play this game; you'd be (badly) surprised.

This order with a NPB
I can not upload the items back in my store because of the status of complete.
Please help me out after ten years of no problems in my store and a simple question
of help is not being addressed.
Also I am being charged fees on this order when I put in a Non-paying buyer

Just start reading Help - that would help.

Author:

Brickwilbo

Posted:

May 4, 2022 11:45

Subject:

Re: NPB

Viewed:

40 times

Topic:

In Problem, Minifigs_Galore writes:

Order # 18609170

Why should I pay for my Brick Link fees when you can not help me with a problem
I been asking about.
This order with a NPB
I can not upload the items back in my store because of the status of complete.
Please help me out after ten years of no problems in my store and a simple question
of help is not being addressed.
Also I am being charged fees on this order when I put in a Non-paying buyer

Minifigs_Galore

This is the forth time I tried getting a hold of someone to help 5/4/22

You need to complete the NPB process then your fees are refunded.

Author:

Minifigs_Galore

Posted:

May 4, 2022 11:35

Subject:

NPB

Viewed:

126 times

Topic:

Author:

coupleoldbricks

Posted:

May 4, 2022 01:12

Subject:

Dimensions for Inventory are messed up

Viewed:

66 times

Topic:

Hi,

Has anyone experience this issue before? I was checking my inventory today and
found a lot of my inventory's dimensions were switched around or changed.

For an example, 1.8 cm for X and 1.6cm for Y and 0.6cm for Z was my original
input. Now, it's 1.6cm X and 1.8cm for Y and 0.6cm for Z. Also, some of
items were being erased, one dimension were filled in before and now, it's
blank. And the other were completely off from what it used to be.

I had to go through all my lots to fixed it one by one. Hopefully, this won't
happen again, but, if it's a system glitch, Bricklink needs to know.

Thank you.

Coupleoldbricks

Author:

wildchicken13

Posted:

May 3, 2022 11:48

Subject:

Re: cost of shipping and the amount of additional

Viewed:

29 times

Topic:

In Problem, Portobricks writes:

Good afternoon, I have an order to ship from Portugal to the USA.
I try to add the cost of shipping and the amount of additional charges, but to
no avail.
What could I be doing incorrectly?
Thanks

Has the order been paid already? BrickLink will not let you change the price
after an order has been paid for.

Author:

Portobricks

Posted:

May 3, 2022 08:25

Subject:

custo de envio e o valor dos encargos adicion

Viewed:

24 times

Topic:

Boa tarde, tenho uma encomenda para enviar de Portugal para os EUA.
Tento adicionar o custo de envio e o valor dos encargos adicionais, mas
sem sucesso.
O que eu poderia estar fazendo incorretamente?
Obrigado

Author:

peregrinator

Posted:

May 3, 2022 07:59

Subject:

Re: I received a fake Iron Patriot Visor Mask

Viewed:

99 times

Topic:

In Problem, song52xs writes:

In Problem, yorbrick writes:

And what have you done about it?

I just contacted the seller to return the order. Still waiting for seller response.

To return the entire order, or to get a replacement/refund for the visor?

Fake parts creep into the inventories of even the best sellers. Sometimes they
don't notice when they're packing orders.

Author:

Portobricks

Posted:

May 3, 2022 07:40

Subject:

cost of shipping and the amount of additional

Viewed:

78 times

Topic:

Good afternoon, I have an order to ship from Portugal to the USA.
I try to add the cost of shipping and the amount of additional charges, but to
no avail.
What could I be doing incorrectly?
Thanks

Author:

song52xs

Posted:

May 3, 2022 05:23

Subject:

Re: I received a fake Iron Patriot Visor Mask

Viewed:

106 times

Topic:

In Problem, yorbrick writes:

And what have you done about it?

I just contacted the seller to return the order. Still waiting for seller response.

Author:

yorbrick

Posted:

May 3, 2022 03:28

Subject:

Re: I received a fake Iron Patriot Visor Mask

Viewed:

76 times

Topic:

And what have you done about it?

Author:

song52xs

Posted:

May 3, 2022 01:01

Subject:

I received a fake Iron Patriot Visor Mask

Viewed:

235 times

Topic:

Hi Seems I received a fake Iron Patriot Minifigure Visor Mask.

See the attacked photos.

In photo 1, left is what I got, right is the photo of the real one. You can see
the eyebrows curvature is different. The jaw is too flat missing some gear shape
lines.

In photo 2, the red line around the visor seems not printed but painted by a
marker pen.

In photo 3, the visor can not be fully opened in the headgear.

Thanks.

Author:

krisz590

Posted:

May 1, 2022 18:40

Subject:

Re: Buyer purchases then asks for extra parts

Viewed:

48 times

Topic:

In Problem, brac.brick writes:

Just wondering what the general consensus is when a buyer makes a purchase in
your store , you pull it, invoice it and then they start asking for extra parts
. (not included in the invoice). I have had this happen several times recently,
some buyer have already paid and sent the message and others have not paid yet
.

Not sure if this is a recent trend or I am just the unlucky seller who gets
these requests. These aren't usually requests for parts which are expensive
and I usually decide on a case by case basis. Just wondering what the rest of
you do about requests like these if you get them.

If the order has not been paid for, just tell them to order the parts they require
in the normal manner, and their existing existing list will be updated automatically.
Then send them an updated invoice.

Author:

brac.brick

Posted:

May 1, 2022 16:03

Subject:

Re: Buyer purchases then asks for extra parts

Viewed:

61 times

Topic:

In Problem, peregrinator writes:

In Problem, brac.brick writes:

I like the idea- do you do this for orders of low values - like less than 1$
?

In that case I would probably just include the extra parts for free, if the buyer
spent a good amount on the first order.

Yes, I decide on a case by case basis -and it all depends on what the buyer is
looking for; value of the parts. I just need a more consistent way to handle
these requests . I'm not going to deal with Paypal fees for an extra $0.25
cents . Thanks for all the ideas .

Author:

peregrinator

Posted:

May 1, 2022 14:41

Subject:

Re: Buyer purchases then asks for extra parts

Viewed:

38 times

Topic:

In Problem, brac.brick writes:

I like the idea- do you do this for orders of low values - like less than 1$
?

In that case I would probably just include the extra parts for free, if the buyer
spent a good amount on the first order.

Author:

aboyer

Posted:

May 1, 2022 09:38

Subject:

Re: Buyer purchases then asks for extra parts

Viewed:

67 times

Topic:

In Problem, brac.brick writes:

I did this to two stores a few months ago - found I was missing some window glass
while building a set.

One store threw a few of them in the box, gratis. That was very kind of them.

The other store pushed the order state back, refunded me, let me add the parts,
re-pay etc. It was a hassle for me and the store and must have cost them more
in Paypal fees than the parts were worth. I would have preferred they just decline
the request - “Sorry, too late” would have been fine. I appreciate the effort
though.

Andrew

Author:

brac.brick

Posted:

May 1, 2022 08:06

Subject:

Re: Buyer purchases then asks for extra parts

Viewed:

56 times

Topic:

In Problem, firestar246 writes:

In Problem, peregrinator writes:

I reserve the extra parts for the buyer and ask him or her to place another order,
selecting manual invoice so I can set shipping to zero, then send both orders
together.

This. I also charge a $0.50 to compensate for the extra fees and hassle. Sometimes
the buyer will then decline, but many times they'll go through with it and
even add a couple extra items.

Great idea as well - will keep it in mind the next time this happens - thanks

Author:

tons_of_bricks

Posted:

May 1, 2022 07:43

Subject:

Re: Buyer purchases then asks for extra parts

Viewed:

60 times

Topic:

In Problem, peregrinator writes:

I reserve the extra parts for the buyer and ask him or her to place another order,
selecting manual invoice so I can set shipping to zero, then send both orders
together.

This. I also charge a $0.50 to compensate for the extra fees and hassle. Sometimes
the buyer will then decline, but many times they'll go through with it and
even add a couple extra items.

Author:

brac.brick

Posted:

May 1, 2022 07:42

Subject:

Re: Buyer purchases then asks for extra parts

Viewed:

53 times

Topic:

In Problem, peregrinator writes:

In Problem, brac.brick writes:

I reserve the extra parts for the buyer and ask him or her to place another order,
selecting manual invoice so I can set shipping to zero, then send both orders
together.

I like the idea- do you do this for orders of low values - like less than 1$
?

Author:

peregrinator

Posted:

May 1, 2022 07:37

Subject:

Re: Buyer purchases then asks for extra parts

Viewed:

51 times

Topic:

In Problem, brac.brick writes:

I reserve the extra parts for the buyer and ask him or her to place another order,
selecting manual invoice so I can set shipping to zero, then send both orders
together.

Author:

brac.brick

Posted:

May 1, 2022 07:31

Subject:

Buyer purchases then asks for extra parts

Viewed:

172 times

Topic:

Author:

jennnifer

Posted:

Apr 28, 2022 09:29

Subject:

Re: Cannot confirm Email to purchase bricks

Viewed:

31 times

Topic:

In Problem, FKez05 writes:

I've gone to the checkout of many stores to try and buy the bricks i am after
but it keeps saying i need to confirm my Email, however i already have several
times and it still won't let me pay for anything. What do i do to fix this?

I follow the link to confirm my Email and it says "This account has already been
confirmed" yet it still says i need to confirm it in every checkout i go to

I would first suggest clearing your cache and/or trying another browser or device.

Jen

Author:

FKez05

Posted:

Apr 28, 2022 05:33

Subject:

Cannot confirm Email to purchase bricks

Viewed:

84 times

Topic:

Author:

wildchicken13

Posted:

Apr 27, 2022 22:16

Subject:

Re: Part Designer isn't working for me

Viewed:

30 times

Topic:

In Problem, LegoPenguin114 writes:

Ever since I got a new laptop last month, Part Designer hasn't been working
for me at all. All it will do is ask for a folder, in which it refuses every
folder I've given it. And whenever I do anything else with it, it closes
on its own. I've tried uninstalling and reinstalling it several times. What
should I do?

Consult the Studio forum, of course! https://forum.bricklink.com/

Author:

LegoPenguin114

Posted:

Apr 27, 2022 21:13

Subject:

Part Designer isn't working for me

Viewed:

45 times

Topic:

Author:

Gaston.La.Brick

Posted:

Apr 22, 2022 01:42

Subject:

Re: Paypal fraud suspision

Viewed:

58 times

Topic:

What happened to me in the past, might be the case here as well:

I use a different email address for communication than the one that is linked
to my PayPal account. It has happened a buyer sent the amount via PayPal directly
to the email address that I use to generate the order mail and communicate with.
In other words: the money was sitting in the account of that email address.

So it was sent, but not to the PayPal account I expected it to be sent to.

Thanks,
Henri

Author:

hpoort

Posted:

Apr 22, 2022 00:38

Subject:

Re: Paypal fraud suspision

Viewed:

55 times

Topic:

In Problem, bjarkev writes:

Hi,

Not sure to post here or in Payment options, but here goes.

Since the 18th April, I have had 3 orders where it states on the order page,
that payment have been done via Paypal on Bricklink, normally that is perfectly
fine, I receive an order confirmation with the order number and items ordered,
and a notification from Paypal that payment have been received. All great and
transaction is completed, and order can be sent out.

How ever, as I said, I have 3 orders in my order book, where it says payment
have been done, however. NO confirmation from Bricklink via mail, I only noticed
the orders by checking the order list. Also, no notification from Paypal, and
going through the transaction log from Paypal there is NO record of a transaction.

Now, unfortunately one order was shipped out, not thinking anything of it, as
the order page shows everything is OK.
But the other two is now on hold, until I get to the bottom of this. I think
there is widespread SQL injection going on into the order system at Bricklink.

IF any admins, Bricklink support reading here, it's order numbers 18944647,18963327,18968412
that I believe are fraudulent, and injected into the database.

Have anyone else noticed a similar event where order appear in their store, but
no notifications, and no payments taking place ?

Are you sure it is not a combination of:
(1) on Bricklink it shows that the order is configured to be paid through PayPal
(2) on Bricklink you see the buyer has marked the order as paid
(3) in your e-mail you see a message that you believe is from PayPal - but is
not; there have been many reports about this fake mails
(4) in PayPal you got confirmed that there has been no payment and thus that
there has not been a legitimate message from PayPal
(5) on the Bricklink forums, you get confirmed that this combination of events
is a common way of tricking you into shipping while no payment has come yet nor
will ever come.

Cases like this have been reported multiple times over the last weeks.
Report the fraudulent user(s) through https://www.bricklink.com/problemMember.asp

Author:

jbroman

Posted:

Apr 21, 2022 21:02

Subject:

Re: Paypal fraud suspision

Viewed:

73 times

Topic:

In Problem, bjarkev writes:

Triple checked spam folders, and Paypal, and there is NO trace of the transactions,
other than they appear on the orders list. I reached out to the users, and one
provided a "Proof" with in a minute, with a transaction numbers that does not
correspond with the usual serialization of Paypals auth numbers. Also the fact
that There is no Bricklink order confirmation mail, unless both Paypal AND Bricklink
was down at the same time and unable to provide the confirmation mail.

I will not process the orders until paypal confirmation have been received, I
have contacted all 3 users for completion of payment.

I would call PayPal with the number given and see if they have a record of it.
The buyer may have sent it to the wrong address if it was offsite.

Author:

Tracyd

Posted:

Apr 21, 2022 18:03

Subject:

Re: Paypal fraud suspision

Viewed:

72 times

Topic:

In Problem, peregrinator writes:

In Problem, 1001bricks writes:

PayPal the most often - here - does NOT send you anything, don't rely on
this.

Yes, this. When I get an order through IC, I get a notification from BL, not
from PayPal. Additionally, when I send out an invoice and it gets paid, I get
a notification from BL, and not from PayPal.

He did say there is not a payment showing in PayPal.

Author:

peregrinator

Posted:

Apr 21, 2022 17:59

Subject:

Re: Paypal fraud suspision

Viewed:

57 times

Topic:

In Problem, 1001bricks writes:

PayPal the most often - here - does NOT send you anything, don't rely on
this.

Yes, this. When I get an order through IC, I get a notification from BL, not
from PayPal. Additionally, when I send out an invoice and it gets paid, I get
a notification from BL, and not from PayPal.

Author:

1001bricks

Posted:

Apr 21, 2022 17:49

Subject:

Re: Paypal fraud suspision

Viewed:

60 times

Topic:

In Problem, bjarkev writes:

PayPal the most often - here - does NOT send you anything, don't rely on
this.

Simply check your PayPal account, if not paid then don't ship.

Maybe you can change the Paid status to Not Paid on BrickLink?

Author:

bjarkev

Posted:

Apr 21, 2022 17:42

Subject:

Re: Paypal fraud suspision

Viewed:

65 times

Topic:

In Problem, bjarkev writes:

I would think if there was a system-wide problem like this, there would be quite
an outcry.

Check your spam folder for the notifications. BL apparently just changed something
about the email they send.
Is there anything unusual about the contents of the orders that makes you believe
a computer made it up?
Paypal was down for a bit there... perhaps a payment didn't go through?
If the sales weren't Instant Checkout, the buyers can mark their orders Paid
even without paying.
Have you asked your buyers if they had any issues?

Good luck,
Jen

Author:

jennnifer

Posted:

Apr 21, 2022 17:14

Subject:

Re: Paypal fraud suspision

Viewed:

75 times

Topic:

In Problem, bjarkev writes:

Author:

bjarkev

Posted:

Apr 21, 2022 16:41

Subject:

Paypal fraud suspision

Viewed:

224 times

Topic:

Author:

yorbrick

Posted:

Apr 21, 2022 07:10

Subject:

Re: Paypal proof of purchase

Viewed:

35 times

Topic:

In Problem, JoachimJd writes:

Hello,

I'm selling my childhood legos but of course I don't have original receipts;
however Paypal needs me to send one in order to validate my transactions.

Do you have the same issue, and if so, did you please find a solution ?

Can you upload an image of your used LEGO sets, along with a statement that they
are old, second hand items and therefore you do not have original receipts.

Author:

brac.brick

Posted:

Apr 21, 2022 06:01

Subject:

Re: Paypal proof of purchase

Viewed:

33 times

Topic:

In Problem, JoachimJd writes:

I assume this is for a business Paypal account? I never heard of such a thing.
I set up my Paypal account as personal and they never asked for receipts for
my used legos. I have also seen some discussion about this on the Payypal community
forum - you can create a PDF doc which states that you are selling Legos from
your childhood and upload that to Paypal. It worked for someone else - maybe
it would work for you? I have also heard that if they are concerned with what
you are selling, they suddenly ask for receipts.

Author:

JoachimJd

Posted:

Apr 21, 2022 05:02

Subject:

Paypal proof of purchase

Viewed:

96 times

Topic: