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 Author: PurpleDave View Messages Posted By PurpleDave
 Posted: Mar 1, 2018 22:56
 Subject: Re: Getting Frustrated Now With Bricklink
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 Topic: Problem
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In Problem, tEoS writes:
  It seems that I don't have a choice of what I offer for PayPal payments,
even though BL says I have a choice between onsite and offsite.

So...if someone switched to Onsite Paypal, it sounds like that's been shut
down to force users to sign up for Marketplace. If you have Instant Checkout,
I'm assuming the same applies. For Non-Broken Paypal, they probably shut
off the ability to add it to your store as an option if it's not already
there. But I just placed several orders last weekend, and all of them were offering
Actually-Works Paypal as a payment option. And of course, since that's what
I selected for all of them, all I had to do was log onto that site that didn't
grind to a halt after being hacked...twice, type in some payment info, and wait
for the shipments to arrive.
 Author: tEoS View Messages Posted By tEoS
 Posted: Mar 1, 2018 22:33
 Subject: Re: Getting Frustrated Now With Bricklink
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 Topic: Problem
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It seems that I don't have a choice of what I offer for PayPal payments,
even though BL says I have a choice between onsite and offsite.

There is an option to select PayPal marketplace.

  It's working fine for me. All I do is select standard "Paypal" as the payment
option (or empty my cart if it's not available), wait for the invoice to
come in, and then log in to Paypal to submit payment. Now, come late April,
it'll be jacked twelve ways from Sunday...
 Author: PurpleDave View Messages Posted By PurpleDave
 Posted: Mar 1, 2018 20:39
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 81 times
 Topic: Problem
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In Problem, leopard37 writes:
  I've had two quotes within the last two days and the quotes have been accepted
and the system has created blank invoices send to the customer multiple times.
I then have to send an invoice manually afterwards for them to pay.

It is most definitely not working fine.

It's working fine for me. All I do is select standard "Paypal" as the payment
option (or empty my cart if it's not available), wait for the invoice to
come in, and then log in to Paypal to submit payment. Now, come late April,
it'll be jacked twelve ways from Sunday...
 Author: leopard37 View Messages Posted By leopard37
 Posted: Mar 1, 2018 17:45
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 103 times
 Topic: Problem
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In Problem, BigBBricks writes:
  In Problem, Admin_Jaclyn writes:
  
  Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Hi there,

Fortunately, the quote system is working just fine. Even if you did not receive
an email, the quote notification was displayed on your My BL page, on the My
BL hover icon in the navigation bar, and a count of all pending quotes would
have shown when you hovered over the My Store icon as well.


Jac, I had a buyer submit a quote last week and it came through as a purchase
with an unknown shipping type. It is definitely not working just fine. Luckily
I knew it was a quote as they had messaged me before had asking what it cost
to ship to HK and I asked them to submit a quote. This was an experienced buyer,
not a newbie that clicked the wrong button.

BL has tons of bugs preventing people from checking out correctly. Either your
devs and/or support people are lying to you or they are unaware due to lack of
diligence/testing/troubleshooting.

I've had two quotes within the last two days and the quotes have been accepted
and the system has created blank invoices send to the customer multiple times.
I then have to send an invoice manually afterwards for them to pay.

It is most definitely not working fine.

Tyson.
 Author: BigBBricks View Messages Posted By BigBBricks
 Posted: Mar 1, 2018 17:00
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 124 times
 Topic: Problem
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In Problem, Admin_Jaclyn writes:
  
  Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Hi there,

Fortunately, the quote system is working just fine. Even if you did not receive
an email, the quote notification was displayed on your My BL page, on the My
BL hover icon in the navigation bar, and a count of all pending quotes would
have shown when you hovered over the My Store icon as well.


Jac, I had a buyer submit a quote last week and it came through as a purchase
with an unknown shipping type. It is definitely not working just fine. Luckily
I knew it was a quote as they had messaged me before had asking what it cost
to ship to HK and I asked them to submit a quote. This was an experienced buyer,
not a newbie that clicked the wrong button.

BL has tons of bugs preventing people from checking out correctly. Either your
devs and/or support people are lying to you or they are unaware due to lack of
diligence/testing/troubleshooting.
 Author: bagelboybugle View Messages Posted By bagelboybugle
 Posted: Mar 1, 2018 16:18
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 91 times
 Topic: Problem
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In Problem, SylvainLS writes:
  In Problem, bagelboybugle writes:
  In Problem, legoman77 writes:

  
Then why not hire someone that is capable of dealing with older coding or whatever
it is called?

I seem to recall it was mentioned long before the current team joined us that
it is not so much the coding thats the issue, its that there isnt a map of the
codes architecture (sorry I cant remember the proper technical words) which makes
it hard, even for experts to unpick when redesigning because its hard to know
which bit of code does what? or something like that.

A web application has multiple entry points (= pages), so it’s a bit more loose
and confusing than an application (which generally has only one main executable).
But frankly, starting from the database, the code, and actual use cases (just
asking users what they do and how they do it), you can reverse engineer and document
any system.
You just need someone with the proper skills.

From that point, YOU DON’T PATCH the mess, you rewrite it cleanly. (You might
have a team who patches the blurb while you redesign the system, but you don’t
make the new version from the previous one’s spaghetti code, especially not if
you’re still in the “what’s that stuff?” phase.)

Think about an old stone bridge, with a few houses haphazardly built on its top,
that you want to upgrade. You don’t replace every stone arch with a new steel
one one at a time (even though with computers, you can do that magically and
instantaneously). You build a brand new bridge, with brand new, well structured
houses, with all the modern stuff, a bit farther, and when it’s ready, you move
people and trafic to it, just before blowing up the old one.

People have trouble abandoning the old bridge’s stones / the old code. They
don’t understand the stones aren’t really important, it’s the bridge that is.
The knowledge, the processes, the database, all are important, not the code.

(Yes, I’ve done this a few times.)

I think I remembered a right comment from the admins of the time but my lack
of code knowledge led to me asking a totally out of context question, appreciate
the pointer, thankyou
 Author: Reki_Lobsheek View Messages Posted By Reki_Lobsheek
 Posted: Mar 1, 2018 16:03
 Subject: Re: Getting Frustrated Now With Bricklink
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 Topic: Problem
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well said!



Reki
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Mar 1, 2018 14:36
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 108 times
 Topic: Problem
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In Problem, bagelboybugle writes:
  In Problem, legoman77 writes:

  
Then why not hire someone that is capable of dealing with older coding or whatever
it is called?

I seem to recall it was mentioned long before the current team joined us that
it is not so much the coding thats the issue, its that there isnt a map of the
codes architecture (sorry I cant remember the proper technical words) which makes
it hard, even for experts to unpick when redesigning because its hard to know
which bit of code does what? or something like that.

A web application has multiple entry points (= pages), so it’s a bit more loose
and confusing than an application (which generally has only one main executable).
But frankly, starting from the database, the code, and actual use cases (just
asking users what they do and how they do it), you can reverse engineer and document
any system.
You just need someone with the proper skills.

From that point, YOU DON’T PATCH the mess, you rewrite it cleanly. (You might
have a team who patches the blurb while you redesign the system, but you don’t
make the new version from the previous one’s spaghetti code, especially not if
you’re still in the “what’s that stuff?” phase.)

Think about an old stone bridge, with a few houses haphazardly built on its top,
that you want to upgrade. You don’t replace every stone arch with a new steel
one one at a time (even though with computers, you can do that magically and
instantaneously). You build a brand new bridge, with brand new, well structured
houses, with all the modern stuff, a bit farther, and when it’s ready, you move
people and trafic to it, just before blowing up the old one.

People have trouble abandoning the old bridge’s stones / the old code. They
don’t understand the stones aren’t really important, it’s the bridge that is.
The knowledge, the processes, the database, all are important, not the code.

(Yes, I’ve done this a few times.)
 Author: bagelboybugle View Messages Posted By bagelboybugle
 Posted: Mar 1, 2018 13:48
 Subject: Re: Getting Frustrated Now With Bricklink
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 Topic: Problem
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In Problem, legoman77 writes:

  
Then why not hire someone that is capable of dealing with older coding or whatever
it is called?

I seem to recall it was mentioned long before the current team joined us that
it is not so much the coding thats the issue, its that there isnt a map of the
codes architecture (sorry I cant remember the proper technical words) which makes
it hard, even for experts to unpick when redesigning because its hard to know
which bit of code does what? or something like that.

Gareth
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Mar 1, 2018 12:08
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 63 times
 Topic: Problem
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  This website so slow and frustrating to work with.
It took me over 15 mins. to leave feedback for 10 customers today. This is a
1 min task at most. I am so sick of this.
I have sent an email to IT and still no answer.

Why did it take so long? Was the site slow when you were leaving feedback, or
are you doing it in some convoluted way?
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Mar 1, 2018 08:55
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 88 times
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In Problem, Icetrent writes:
  I had never heard of Brick Owl until I started reading this forum.
I have logged on and it is actually not a bad website.
If the people here don't fix this website soon I think I will be packing
up shop here and head over there too.
This website so slow and frustrating to work with.
It took me over 15 mins. to leave feedback for 10 customers today. This is a
1 min task at most. I am so sick of this.

It's fast when you click on the Mass feedback link and copy paste your feedback.
Or don't pile up the feedback-to-leave.

  I have sent an email to IT and still no answer.




In Problem, nectara writes:
  In Problem, CheshireBricKs writes:
  I'm starting to get really frustrated now with Bricklink. Maybe you'll
reply?

Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Your site has duplicated lots on numerous occasions, this is not acceptable.

Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.

Most things you post are vague from every angle and you sit in the shadows whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable.

Your site is very slow at times and it's getting more and more frustrating
when trying to work. All of a sudden the site will grind to a standstill. This
is not acceptable.

Your ability to inventory used Lego is appalling. Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.

I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.

I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.

I'm aware there's trolls on here so please keep your witty comments to
yourself.

Thanks
Reece


Hi
I don't want to say Bricklink is a high tech online selling platform quite
the oposite
I don't want to say Bricklink is working flawless
Nothing is perfect in this world
You know this I know this.
Why you don't simply accept that here on Bricklink is exactly like in the
real world.
Stock loss? Never think about it? Every commercial company have a calculated
stock loss.
How big is your's?
You complain about a lost Quote...
What's about Bricklink going offline for a week because of a server problem?
What's about Brickling losing their database? Must have backup?
Maybe they lost their backup together with the actual database? In a fire?
There are so many possibility that something will go wrong that I have no time
to think about?
Just try to overcome?
Drink one beer?
Regards
Nectara
 Author: bb680938 View Messages Posted By bb680938
 Posted: Mar 1, 2018 05:10
 Subject: Re: Getting Frustrated Now With Bricklink
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 Topic: Problem
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Hey, I was not expecting that. I appreciate the time you've taken to reply
so thank you.

Regardless of the issues the buyer has now gone through with the order and thankfully
was very understanding of the issues. I'll check my emails later as I occasionally
do get them sent to spam folders.

I've adjusted what I can regarding shipping methods and for bigger more obscure
items I have started to set as manual invoice. I had a buyer who wanted to buy
some plates from me and couldn't even after I explained possible work around
that have worked for other customers.

Regarding your business decisions; not everything makes you money.

If you're having to declare you're staying up until 3am then maybe its
time you actually employ someone. That would be really great on the help desk
side of things as it's practically none existent.

If the code is very fragile then employ someone who knows what they're doing
and that can do it effectively. If a hospital needs a surgeon they're not
going to get a caretaker are they?

Based of what I've read, Lawrence over at BrickOwl listens to his community

I'd send info to the help desk but as I've been ignored before I've
lost hope in that area.

Regarding my used inventorying. I do not mean in the way of parting out new sets
etc. I mean if you're pulling used from a bulk lot. Instead of adding parts
one by one create an onsite way of adding in bulk batches like Brickstock does.
I know this won't make you money but it would be a great addition. Adding
used lots one by one is painful onsite.

I noticed you left out;

Most things you post are vague from every angle and you sit in the shadows
whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable


Can you please explain why the Bricklink team are so atrocious in explaining
and clarifying situations. Questions are rife on the forum yet I see no answers.

Thanks
Reece
 Author: Addict2Brick View Messages Posted By Addict2Brick
 Posted: Mar 1, 2018 02:50
 Subject: Re: Getting Frustrated Now With Bricklink
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People talk about leaving all the time. I didn't agree with a recent change
and because of that I reached out and found other selling platforms besides this
one. I never would have even known about the other sites if that change didn't
occur. That said, it's not really any of my business if things change here.
I can only sit back and enjoy or dislike the ride and if I do dislike it enough
then I'll go somewhere else because there ARE options. It's certainly
inconvenient for me to leave, but not impossible.

The only reason I'm saying that is because since you just got here (heck,
me too) I don't want you to think that the end is near and that everybody
is leaving. People will come and go and they'll do that with or without change.
 Author: legoman77 View Messages Posted By legoman77
 Posted: Feb 28, 2018 23:14
 Subject: Re: Getting Frustrated Now With Bricklink
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In Problem, Admin_Jaclyn writes:
  
  Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Hi there,

Fortunately, the quote system is working just fine. Even if you did not receive
an email, the quote notification was displayed on your My BL page, on the My
BL hover icon in the navigation bar, and a count of all pending quotes would
have shown when you hovered over the My Store icon as well.

If you didn't receive an email notification about the quote, the email either
got sent to your spam folder or was blocked by your ISP. Please add both "blservice@bricklink.com"
and "noreply@bricklink.com" to your email contacts and safe senders list. We'd
be happy to contact your ISP to request that our domain is unblocked if you would
provide that information.

I see that everything has been worked out with the buyer and that the quote resulted
in an order, which is great!

  Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.

I'm sorry to hear that! The error could be caused by several different things,
many of which are seller settings that you would need to adjust yourself. It's
likely that your shipping restrictions need to be adjusted to accommodate sets
and large part assemblies.

  Your ability to inventory used Lego is appalling.

Could you please clarify what you mean?

  Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.

Not all business decisions are that straightforward.

  Can't it just 'work'? Why is everything difficult and half made?

Despite the countless hours we spend checking things in a test environment, there
are always issues that don't show up we've deployed to the live site.
We stayed in the office testing and checking the forum/helpdesk until 3am after
we deployed Instant Checkout. It's not that we aren't trying.
We are unique in that our site was coded 18 years ago and was untouched for nearly
14 years. The code is VERY fragile. I'm assuming that BO has fewer issues
for several reasons but mainly because Lawrence doesn't have to tinker with
such old/fragile code and also that their user base is significantly lower than
ours.

  I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.

Understandable. We WANT to fix anything that's broken on the site. It would
be super helpful if you could send specific information to the help desk the
next time you encounter a problem. The correct email address is customersupport@bricklink.com.

-Jaclyn
BrickLink Customer Support

Then why not hire someone that is capable of dealing with older coding or whatever
it is called?
It seems like there are so many excuses. This site used to be user friendly.
What happened?
John P
 Author: Admin_Jaclyn View Messages Posted By Admin_Jaclyn
 Posted: Feb 28, 2018 22:08
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 221 times
 Topic: Problem
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  Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Hi there,

Fortunately, the quote system is working just fine. Even if you did not receive
an email, the quote notification was displayed on your My BL page, on the My
BL hover icon in the navigation bar, and a count of all pending quotes would
have shown when you hovered over the My Store icon as well.

If you didn't receive an email notification about the quote, the email either
got sent to your spam folder or was blocked by your ISP. Please add both "blservice@bricklink.com"
and "noreply@bricklink.com" to your email contacts and safe senders list. We'd
be happy to contact your ISP to request that our domain is unblocked if you would
provide that information.

I see that everything has been worked out with the buyer and that the quote resulted
in an order, which is great!

  Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.

I'm sorry to hear that! The error could be caused by several different things,
many of which are seller settings that you would need to adjust yourself. It's
likely that your shipping restrictions need to be adjusted to accommodate sets
and large part assemblies.

  Your ability to inventory used Lego is appalling.

Could you please clarify what you mean?

  Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.

Not all business decisions are that straightforward.

  Can't it just 'work'? Why is everything difficult and half made?

Despite the countless hours we spend checking things in a test environment, there
are always issues that don't show up we've deployed to the live site.
We stayed in the office testing and checking the forum/helpdesk until 3am after
we deployed Instant Checkout. It's not that we aren't trying.
We are unique in that our site was coded 18 years ago and was untouched for nearly
14 years. The code is VERY fragile. I'm assuming that BO has fewer issues
for several reasons but mainly because Lawrence doesn't have to tinker with
such old/fragile code and also that their user base is significantly lower than
ours.

  I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.

Understandable. We WANT to fix anything that's broken on the site. It would
be super helpful if you could send specific information to the help desk the
next time you encounter a problem. The correct email address is customersupport@bricklink.com.

-Jaclyn
BrickLink Customer Support
 Author: legoman77 View Messages Posted By legoman77
 Posted: Feb 28, 2018 19:43
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 91 times
 Topic: Problem
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In Problem, CheshireBricKs writes:
  I'm starting to get really frustrated now with Bricklink. Maybe you'll
reply?

Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Your site has duplicated lots on numerous occasions, this is not acceptable.

Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.

Most things you post are vague from every angle and you sit in the shadows whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable.

Your site is very slow at times and it's getting more and more frustrating
when trying to work. All of a sudden the site will grind to a standstill. This
is not acceptable.

Your ability to inventory used Lego is appalling. Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.

I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.

I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.

I'm aware there's trolls on here so please keep your witty comments to
yourself.

Thanks
Reece

Good post.
Do not expect BL to answer. When Jennifer first announced that BL would answer
ALL questions and concerns before implementation. They never have. I just do
not understand whey they would say things that are not true.
I have been here for a very long time and have sold almost $500K in Lego, mostly
here and a lot on ebay and many from my posting on Lugnet. This site is not
what it used to be. At one time the site took the feelings and suggestions from
their members. They actually answered questions and more importantly, listened
to the members. That is no longer the case. Perhaps silence should be replaced
with give and take, and that just might help the site grow in a more positive
manner. It is really sad what has become of Dan's dream.
John P
Just a question; how much money can a site make off of this paypal change?
John P
 Author: qwertyboy View Messages Posted By qwertyboy
 Posted: Feb 28, 2018 19:40
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 79 times
 Topic: Problem
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In Problem, StormChaser writes:
  In Problem, CheshireBricKs writes:
  Your ability to inventory used Lego is appalling.

What specific problems are you having with inventories and what suggestions do
you have for improvement?

Not wanting to put words in OP’s mouth - to me it sounds like he is not having
issues with set inventories, but more with uploading used parts from a bulk lot
(so to put used parts in your inventory). That process, if only using BL-provided
tools, is painful. If it weren’t for BrickStock, I am sure our shop would not
flourish like it does right now.

Niek.
 Author: nectara View Messages Posted By nectara
 Posted: Feb 28, 2018 19:32
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 78 times
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In Problem, Icetrent writes:
  I had never heard of Brick Owl until I started reading this forum.
I have logged on and it is actually not a bad website.
If the people here don't fix this website soon I think I will be packing
up shop here and head over there too.
This website so slow and frustrating to work with.
It took me over 15 mins. to leave feedback for 10 customers today. This is a
1 min task at most. I am so sick of this.
I have sent an email to IT and still no answer.




In Problem, nectara writes:
  In Problem, CheshireBricKs writes:
  I'm starting to get really frustrated now with Bricklink. Maybe you'll
reply?

Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Your site has duplicated lots on numerous occasions, this is not acceptable.

Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.

Most things you post are vague from every angle and you sit in the shadows whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable.

Your site is very slow at times and it's getting more and more frustrating
when trying to work. All of a sudden the site will grind to a standstill. This
is not acceptable.

Your ability to inventory used Lego is appalling. Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.

I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.

I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.

I'm aware there's trolls on here so please keep your witty comments to
yourself.

Thanks
Reece


Hi
I don't want to say Bricklink is a high tech online selling platform quite
the oposite
I don't want to say Bricklink is working flawless
Nothing is perfect in this world
You know this I know this.
Why you don't simply accept that here on Bricklink is exactly like in the
real world.
Stock loss? Never think about it? Every commercial company have a calculated
stock loss.
How big is your's?
You complain about a lost Quote...
What's about Bricklink going offline for a week because of a server problem?
What's about Brickling losing their database? Must have backup?
Maybe they lost their backup together with the actual database? In a fire?
There are so many possibility that something will go wrong that I have no time
to think about?
Just try to overcome?
Drink one beer?
Regards
Nectara


Don't understand me wrong but on my side I need 5 seconds to leave a feedback
Regards
Nectara
 Author: Icetrent View Messages Posted By Icetrent
 Posted: Feb 28, 2018 18:54
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 110 times
 Topic: Problem
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I had never heard of Brick Owl until I started reading this forum.
I have logged on and it is actually not a bad website.
If the people here don't fix this website soon I think I will be packing
up shop here and head over there too.
This website so slow and frustrating to work with.
It took me over 15 mins. to leave feedback for 10 customers today. This is a
1 min task at most. I am so sick of this.
I have sent an email to IT and still no answer.




In Problem, nectara writes:
  In Problem, CheshireBricKs writes:
  I'm starting to get really frustrated now with Bricklink. Maybe you'll
reply?

Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Your site has duplicated lots on numerous occasions, this is not acceptable.

Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.

Most things you post are vague from every angle and you sit in the shadows whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable.

Your site is very slow at times and it's getting more and more frustrating
when trying to work. All of a sudden the site will grind to a standstill. This
is not acceptable.

Your ability to inventory used Lego is appalling. Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.

I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.

I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.

I'm aware there's trolls on here so please keep your witty comments to
yourself.

Thanks
Reece


Hi
I don't want to say Bricklink is a high tech online selling platform quite
the oposite
I don't want to say Bricklink is working flawless
Nothing is perfect in this world
You know this I know this.
Why you don't simply accept that here on Bricklink is exactly like in the
real world.
Stock loss? Never think about it? Every commercial company have a calculated
stock loss.
How big is your's?
You complain about a lost Quote...
What's about Bricklink going offline for a week because of a server problem?
What's about Brickling losing their database? Must have backup?
Maybe they lost their backup together with the actual database? In a fire?
There are so many possibility that something will go wrong that I have no time
to think about?
Just try to overcome?
Drink one beer?
Regards
Nectara
 Author: nectara View Messages Posted By nectara
 Posted: Feb 28, 2018 14:53
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 126 times
 Topic: Problem
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In Problem, CheshireBricKs writes:
  I'm starting to get really frustrated now with Bricklink. Maybe you'll
reply?

Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.

Your site has duplicated lots on numerous occasions, this is not acceptable.

Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.

Most things you post are vague from every angle and you sit in the shadows whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable.

Your site is very slow at times and it's getting more and more frustrating
when trying to work. All of a sudden the site will grind to a standstill. This
is not acceptable.

Your ability to inventory used Lego is appalling. Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.

I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.

I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.

I'm aware there's trolls on here so please keep your witty comments to
yourself.

Thanks
Reece


Hi
I don't want to say Bricklink is a high tech online selling platform quite
the oposite
I don't want to say Bricklink is working flawless
Nothing is perfect in this world
You know this I know this.
Why you don't simply accept that here on Bricklink is exactly like in the
real world.
Stock loss? Never think about it? Every commercial company have a calculated
stock loss.
How big is your's?
You complain about a lost Quote...
What's about Bricklink going offline for a week because of a server problem?
What's about Brickling losing their database? Must have backup?
Maybe they lost their backup together with the actual database? In a fire?
There are so many possibility that something will go wrong that I have no time
to think about?
Just try to overcome?
Drink one beer?
Regards
Nectara
 Author: StormChaser View Messages Posted By StormChaser
 Posted: Feb 28, 2018 14:43
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 119 times
 Topic: Problem
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In Problem, CheshireBricKs writes:
  Your ability to inventory used Lego is appalling.

What specific problems are you having with inventories and what suggestions do
you have for improvement?
 Author: chetzler View Messages Posted By chetzler
 Posted: Feb 28, 2018 14:06
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 141 times
 Topic: Problem
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In Problem, WhiteHorseMatt writes:
  In Suggestions, CheshireBricKs writes:
  
I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.

  Reece

I've been on BO for 3 weeks and in that time over 50 stores have opened.
Bricklink has 100 fewer stores than in the summer last year (UK stores). Small
sample size, but a sign of things to come?

I just listed 25 vintage sets on BrickOwl yesterday. I have a few other small
lots there but haven't haven't had a sale yet even with with my 800 feedback
boost (not really surprising, I guess, owing to my dearth of inventory). My
difficulty is deciding if/when to synch my inventory between both platforms.
I know there is software that will do this, but I just haven't had the time
required to sit down and learn it.

BrickOwl currently only accepts BrickStore and BrickOwl formats for inventory
uploads. I think if Lawrence developed an upload template that would accept
a BrickLink file format, he might see a surge in new sellers.
 Author: bb680938 View Messages Posted By bb680938
 Posted: Feb 28, 2018 13:42
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 132 times
 Topic: Problem
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Hmm, possibly.

One thing that is happening though; I've had Bricklink customers buy from
me but on BrickOwl in recent weeks. It's not just a few either, it's
many.
 Author: WhiteHorseMatt View Messages Posted By WhiteHorseMatt
 Posted: Feb 28, 2018 13:36
 Subject: Re: Getting Frustrated Now With Bricklink
 Viewed: 149 times
 Topic: Problem
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In Suggestions, CheshireBricKs writes:
  
I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.

  Reece

I've been on BO for 3 weeks and in that time over 50 stores have opened.
Bricklink has 100 fewer stores than in the summer last year (UK stores). Small
sample size, but a sign of things to come?
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Feb 10, 2018 04:54
 Subject: Re: Please bring Order Download up to date
 Viewed: 28 times
 Topic: Problem
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In Problem, Minifigforlife writes:
  Agreed. Make this a suggestion post and I will vote yes.

Done

Now let's see what happens.
 Author: minithings4life View Messages Posted By minithings4life
 Posted: Feb 10, 2018 04:40
 Subject: Re: Please bring Order Download up to date
 Viewed: 31 times
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Agreed. Make this a suggestion post and I will vote yes.
 Author: JulieK View Messages Posted By JulieK
 Posted: Nov 2, 2017 08:48
 Subject: Re: Send Order Notifications for Instant Checkout
 Viewed: 40 times
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In Suggestions, welo999 writes:

  Order notification worked for me until yesterday - both Instant checkout and
manual.
Today i've had the first IC order without notification.
Werner

I received notifications yesterday, but none for the order that was placed overnight,
both IC orders. I use outlook.com.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Jul 16, 2017 12:06
 Subject: Re: Easy Buy / Autofinder
 Viewed: 57 times
 Topic: Problem
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In Suggestions, daf1009 writes:
  I get error messages every time I try to use this functionality. It seemed to
start within the last week or so...help!

I am using suggestions, as it is the only place I could find to leave a message!

Duane

See also this post from yesterday: https://www.bricklink.com/message.asp?ID=1046953


 Author: CPgolfaddict View Messages Posted By CPgolfaddict
 Posted: Jan 22, 2016 18:15
 Subject: Re: Add Complete/Paid order to Not Yet Shipped
 Viewed: 29 times
 Topic: Problem
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My understanding is that eCheck can happen when the buyer chooses to pay with
funds in their bank account, or the PayPal account doesn't have enough cash
in it.

So far after a couple of onsite payments both were normal, no eChecks. Had
eCheck's in the past from non-onsite payments. So unless there is some
other bug...it seems fine to me.

In Problem, qwertyboy writes:
  In Problem, therobo writes:
  In Problem, CPgolfaddict writes:
  Complete/Packed shows in "orders not yet shipped" just like Complete/Ready....
the issue is the one in between. Complete/Paid (Payments status/order status)
does not show in "orders not yet shipped"

Converting this reply to the "Problem" topic.

IMO it does not make sense at all to use the "Paid" status if payment and order
status is separated. Whoever programmed this PayPal (Onsite) feature either was
not familiar with the separation (and its triggering the action items) or desperately
looked for a solution to block order additions after payment is done. An elegant
solution would be to block order additions if the payment status was set by the
system to "Complete" after payment, regardless of order status. But this
may have required more programming work.

I don't want to stir the pot too much, but some people have seen that onsite
payments result in people apparently paying with eCheck. If that bug (if it _is_
a bug) is still there, having the system flip the payment status to "complete"
would not be appropriate for those eCheck payments. In those cases it should
go to "clearing" or somesuch.

Maybe the developer knew this and explicitly avoided "complete" to force the
seller to decide it is complete. Just shooting in the dark here (as most of us
do when it comes to figuring out how new features are meant to work).

Niek.
 Author: qwertyboy View Messages Posted By qwertyboy
 Posted: Jan 22, 2016 16:45
 Subject: Re: Add Complete/Paid order to Not Yet Shipped
 Viewed: 30 times
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In Problem, therobo writes:
  In Problem, CPgolfaddict writes:
  Complete/Packed shows in "orders not yet shipped" just like Complete/Ready....
the issue is the one in between. Complete/Paid (Payments status/order status)
does not show in "orders not yet shipped"

Converting this reply to the "Problem" topic.

IMO it does not make sense at all to use the "Paid" status if payment and order
status is separated. Whoever programmed this PayPal (Onsite) feature either was
not familiar with the separation (and its triggering the action items) or desperately
looked for a solution to block order additions after payment is done. An elegant
solution would be to block order additions if the payment status was set by the
system to "Complete" after payment, regardless of order status. But this
may have required more programming work.

I don't want to stir the pot too much, but some people have seen that onsite
payments result in people apparently paying with eCheck. If that bug (if it _is_
a bug) is still there, having the system flip the payment status to "complete"
would not be appropriate for those eCheck payments. In those cases it should
go to "clearing" or somesuch.

Maybe the developer knew this and explicitly avoided "complete" to force the
seller to decide it is complete. Just shooting in the dark here (as most of us
do when it comes to figuring out how new features are meant to work).

Niek.
 Author: therobo View Messages Posted By therobo
 Posted: Jan 22, 2016 16:03
 Subject: Re: Add Complete/Paid order to Not Yet Shipped
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In Problem, CPgolfaddict writes:
  Complete/Packed shows in "orders not yet shipped" just like Complete/Ready....
the issue is the one in between. Complete/Paid (Payments status/order status)
does not show in "orders not yet shipped"

Converting this reply to the "Problem" topic.

IMO it does not make sense at all to use the "Paid" status if payment and order
status is separated. Whoever programmed this PayPal (Onsite) feature either was
not familiar with the separation (and its triggering the action items) or desperately
looked for a solution to block order additions after payment is done. An elegant
solution would be to block order additions if the payment status was set by the
system to "Complete" after payment, regardless of order status. But this
may have required more programming work.

  

In Suggestions, therobo writes:
  
It seems like a bug.
I would not set the order status from "Paid" to "Ready" as this opens the order
for additions. What happens if you set it to "Packed" instead?
 Author: CPgolfaddict View Messages Posted By CPgolfaddict
 Posted: Jan 22, 2016 15:33
 Subject: Re: Add Complete/Paid order to Not Yet Shipped
 Viewed: 19 times
 Topic: Problem
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Complete/Packed shows in "orders not yet shipped" just like Complete/Ready....
the issue is the one in between. Complete/Paid (Payments status/order status)
does not show in "orders not yet shipped"

Converting this reply to the "Problem" topic.


In Suggestions, therobo writes:
  
It seems like a bug.
I would not set the order status from "Paid" to "Ready" as this opens the order
for additions. What happens if you set it to "Packed" instead?
 Author: Jan_K View Messages Posted By Jan_K
 Posted: Jan 2, 2016 06:47
 Subject: Re: Technical issue: Wanted list data missing
 Viewed: 45 times
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In General, viejos writes:
  In General, Jan_K writes:

  
  The wanted list information seems to display incorrectly for many sets - and
for a while already. See this example:
 
Set No: 4000012  Name: Inside Tour (LIT) Exclusive 2012 Edition - Piper Airplane
* 
4000012-1 Inside Tour (LIT) Exclusive 2012 Edition - Piper Airplane
2012
Sets: LEGO Brand: LEGO Inside Tour
http://alpha.bricklink.com/pages/clone/catalogitem.page?S=4000012-1

  Right-click on the blue BUY button on the top right and you will see the old
catalog page. For the set you mentioned, it looks like the image below. You can
see it is on 105 wanted lists. There are many glitches with the new page, but
fortunately this does not mean the back end is broken.

Hi Russell,

thanks for that hint - I wasn't aware of this workaround!

Jan
 Author: viejos View Messages Posted By viejos
 Posted: Jan 2, 2016 06:24
 Subject: Re: Technical issue: Wanted list data missing
 Viewed: 36 times
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In General, Jan_K writes:
  Dear Admins,

as mentioned as a sidenote in this post already:
http://www.bricklink.com/message.asp?ID=958268

The wanted list information seems to display incorrectly for many sets - and
for a while already. See this example:
 
Set No: 4000012  Name: Inside Tour (LIT) Exclusive 2012 Edition - Piper Airplane
* 
4000012-1 Inside Tour (LIT) Exclusive 2012 Edition - Piper Airplane
2012
Sets: LEGO Brand: LEGO Inside Tour
http://alpha.bricklink.com/pages/clone/catalogitem.page?S=4000012-1

This item is included in my wanted list (and very likely in a few others as well),
but this is not being displayed correctly - both the missing number in "My Wanted
List (1)" and the completely missing "On xx Wanted Lists" information seem to
be a technical issue here.

When browsing my own wanted lists, I see a correlation between this effect and
database entries without any price guide information and current listing for
sale - so maybe it's just a similar glitch like the "action item missing
on start page" issue where a certain condition was needed to display these correctly.

for a few parts, I see the ""On xx Wanted Lists" entry, but not the "(1)" in
"My Wanted List (1)" - see attached example images.
(Yes, all four of these items ARE included in a wanted list of mine!)

Please have a look into this.

Thanks!
Jan

Right-click on the blue BUY button on the top right and you will see the old
catalog page. For the set you mentioned, it looks like the image below. You can
see it is on 105 wanted lists. There are many glitches with the new page, but
fortunately this does not mean the back end is broken.

Russell
 
 Author: kidsncritters View Messages Posted By kidsncritters
 Posted: Aug 22, 2015 18:46
 Subject: Re: Changes to catalog part view are terrible.
 Viewed: 36 times
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I was wondering what all the fuss was about - then I looked on the part detail
page...

NO TABS at the bottom!

I thought it was a great idea to have the tabs there!
 Author: bagelboybugle View Messages Posted By bagelboybugle
 Posted: Sep 17, 2014 14:59
 Subject: Re: BrickLink China店鋪微博推廣活動誠邀您的加入
 Viewed: 83 times
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In Problem, ToddMyers writes:
  Reported cs_china as a fraud account. If this were a legit account, it should
be listed as "BrickLink Administrator" (as is done with other legitimate cs accounts).

I agree and there are no announcements on the issue so this thread can be unlocked
by cs team later if it is genuine

Gareth
 Author: BrianG07 View Messages Posted By BrianG07
 Posted: Sep 29, 2013 17:48
 Subject: Re: Search Exact Matches & Select Word Issues
 Viewed: 36 times
 Topic: Problem
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Thanks all. What's odd is that sometimes a color key word works fine! Hopefully
BrickLink 2.0 will fix this.


In Suggestions, BrianG07 writes:
  Hello, I've been searching for items based on the description listed in BrickLink
based on a list of previous searches I performed, but no results are being found!
For example, I search for "Metallic Gold Minifig, utensil Trophy Statuette"
and get nothing. However, if I search for part of the description (i.e. "Utensil
Trophy Statuette"), then I can usually find the items. I wish search was reliable
in searching for all words.

Also, some words that appear in the item description are not returning results
(i.e. I search for "Sand Red" and get nothing, but searching for "Gilderoy" shows
up with "Sand Red" in his description).

Finally, I'm getting used to your standard descriptions, but I think it would
help search if the items also used standard LEGO descriptions so we could cross-reference,
unless there was a legal reason you couldn't use LEGO descriptions.

Thanks,
Brian