BrickLink Discussion Forum

I find you responses disingenuous, but I'm a glutton for punishment. MAYBE
there will be some good dialogue here.

statement- so if YOU buy from a seller on bricklink, or from anyone anywhere
online, you
pay & they mail you a baggie full of mud & sticks. your cool with that...
???
.....??

response- Clearly if fraud happens, I not happy about that.

statement- deal is done. right?
why wait for you to 'open the package' .. pssfffh

response- if you defraud a customer, clearly the deal is not done.

statement- if there's a problem with your order, your feedback will reflect
it.

response- yeah

statement- that's how mcdonalds works, you hand them money, they hand you
whatever is
in the bag on the counter. if you didn't order that , too bad. yell your
feedback in the parking lot.

you paid, deal is done.....

response- apples to oranges comparison here. Im talking about customers receiving
what they order. you talking about McDonalds/fraud.

I have zero concerns about people wanting returns or their reviews. because I'm
going above and beyond to ship customers the best quality stuff at the lowest
possible prices.

In General, PlanetEarthToys writes:

In General, LocoPorLego writes:
I list an item, I clearly say no returns in my

store policy. Buyer pays for item, does not ask about condition of item, receives
package. Shouldn't the deal be done? Amazon/ebay/online retailers do not
wait for buyers to open the package and confirm what they receive. If there was
an issue, im sure the feedback would reflect that. IDK, always been a weird deal
with BL imo. What you think?

so if YOU buy from a seller on bricklink, or from anyone anywhere online, you
pay & they mail you a baggie full of mud & sticks. your cool with that...
???
.....??

deal is done. right?
why wait for you to 'open the package' .. pssfffh

if there's a problem with your order, your feedback will reflect it.

that's how mcdonalds works, you hand them money, they hand you whatever is
in the bag on the counter. if you didn't order that , too bad. yell your
feedback in the parking lot.

you paid, deal is done.....

Author:

LocoPorLego

Posted:

Jun 7, 2023 19:41

Subject:

Re: Order status

Viewed:

44 times

Topic:

Your probably the perfect person ask this question.

What would you do if...

You ship a $400-$450 sealed set via USPS to a customer, you have images of the
set, and of it boxed up. And in transit the box gets rained on in Florida and
the sealed set is a soggy mess by the time it reaches the buyer. The buyer is
clearly not happy (nor should they be). What can the buyer/seller do? Should
the seller make a claim with the shipping company? Should the buyer return the
set at a loss to the seller and find a new perfect sealed set and resend it?
Just curious what the options there are/how you would handle it?

In General, Tracyd writes:

In General, LocoPorLego writes:

Agreed on all accounts. I could have zero terms and conditions and ship worldwide
with zero minimum purchase and I would deal with alot of riff raff because of
it. Or, like I've been doing, I have well defined terms and conditions. and
wouldn't you know it, flaky buyers dont really happen anymore. But yes, ultimately
if a package goes missing its my responsibility to make it right. But wouldn't
it be nice if the buyer tried first?

No. You made the contract with the shipping company; it is your responsibility
to find out. And before you go on, my father is a retired carrier and my sister
is a window clerk for the USPS. So, I have plenty of knowledge of postal workings
including my dealings with e-commerce.

Author:

LocoPorLego

Posted:

Jun 7, 2023 19:29

Subject:

Re: Order status

Viewed:

39 times

Topic:

Agreed all around. Im running my store is a manner that makes it the easiest
for me.

In General, Tracyd writes:

In General, LocoPorLego writes:

So a buyer has zero responsibility to follow a sellers stated terms and conditions?

In reality, no they don't. You have to follow the laws and regulations regarding
sellers. You are the business; you are providing the service/products. Non-payment
from a buyer is a breach of contract, however there are laws and regulations
that allow them to back out under certain circumstances. It is your responsibility
to follow them. You also have the right to refuse service. Treat your buyers
the way you expect to be treated. However, understand that not all are like
you. If you are happy with what you are doing, then don't change it. But
asking for opinions, you will get them. I checked out your store, but you do
not have anything I want. Good luck with your future no matter how you decide
to proceed.

Author:

LocoPorLego

Posted:

Jun 7, 2023 19:21

Subject:

Re: Order status

Viewed:

41 times

Topic:

Its a mild annoyance, like a gnat. Are you mad at a gnat when you shew it away?
Of course not. Same deal here.

In General, randyf writes:

In General, UTLF writes:

I have no feelings about a customer if they cancel an order they made
I'm clearly not happy about it

Author:

LocoPorLego

Posted:

Jun 7, 2023 19:19

Subject:

Re: Order status

Viewed:

45 times

Topic:

Difference of opinions.

In General, UTLF writes:

OP has quadrupled down on his terms, even after BL Admins told him that it was
wrong, and continues to act as though it's justified to list NPB's in
store terms; I don't think it's something to be defending dawg

Author:

LocoPorLego

Posted:

Jun 7, 2023 19:17

Subject:

Re: Order status

Viewed:

43 times

Topic:

"humiliating" is way to strong. You're a bunch of strangers that
I've never meet and don't even know your names. I don't really care
about the how people I've never meet, and never will, perceive me. More annoyed
how many times i have to repeat this, facts are not positive or negative. They
just are.

In General, sasquatch_eater writes:

In General, macebobo writes:

As far as I can see, everyone has been somewhat respectful, so I must ask what
do you view as shaming?

https://www.dictionary.com/browse/shame#:~:text=Idioms%20And%20Phrases-,shame,-%5B%20sheym%20%5D
All of you are publicly humiliating him for his terms. The Forum is public, you
are humiliating him. Public humiliation. I do not think it is good to list those
who are on your stop-list in your store terms, but all of you are being overly
aggressive about it.

Author:

LocoPorLego

Posted:

Jun 7, 2023 19:11

Subject:

Re: Order status

Viewed:

41 times

Topic:

Clearly no one is happy when an order falls thru. But it's like a gnat, a
mild announce i swat away and never think about again.

In General, UTLF writes:

I have no feelings about a customer if they cancel an order they made
I'm clearly not happy about it

Author:

brac.brick

Posted:

Jun 7, 2023 18:36

Subject:

Re: Order status

Viewed:

43 times

Topic:

In General, LocoPorLego writes:

Thats exactly what I did... Ive been around buying from BL before these new rules
(newish haha), and compiled my terms and condtions from store I have done business
with and liked. Now I know.

In General, wildchicken13 writes:

In General, peregrinator writes:

It's really not that messy for newer (2017 and later) sellers. They (we)
can only offer onsite payments (not counting sellers who can offer IBAN with
permission from BL admin). The OP falls into this category.

I think part of the problem is that new sellers sometimes copy their store terms
from old sellers who still offer offsite payment methods.

I get you have been burned by some newbie buyers who ordered and then had sticker
shock at the cost of shipping. If you want buyers to be informed up front, then
maybe post your shipping prices in a nice section on your terms. I have one in
my store which gives prices based on weights. I also mention that manual shipping
options are available and will be quoted to the buyer.
I view my role as a seller to provide product and a service and I try hard to
make the experience as friendly as possible. I had one recent buyer who was upset
at the shipping price , they requested to cancel, I agreed and I blocked them,
moved on. I require new buyers to use instant checkout ( zero feedback) and I
believe this would solve some of your problems. They would see the shipping cost
before they paid. you can also direct buyers to use the shipping quote option
- it's the last step before payment . Not trying to tell you how to run
your store, just offering some friendly advice.

Author:

Tracyd

Posted:

Jun 7, 2023 18:34

Subject:

Re: Order status

Viewed:

34 times

Topic:

In General, LocoPorLego writes:

So a buyer has zero responsibility to follow a sellers stated terms and conditions?

Author:

LocoPorLego

Posted:

Jun 7, 2023 18:30

Subject:

Re: Order status

Viewed:

40 times

Topic:

humiliating? No. Not understanding what I say over and over again is more like
it. Actions have consequences. The end

In General, sasquatch_eater writes:

In General, macebobo writes:

As far as I can see, everyone has been somewhat respectful, so I must ask what
do you view as shaming?

Author:

LocoPorLego

Posted:

Jun 7, 2023 18:28

Subject:

Re: Order status

Viewed:

36 times

Topic:

Ive seid this like a 1/2 dozen times, once again, so other potential buyers sees
actions have consequences at my store. And i didnt want to leave negative reviews
because of people canceling an order. But I dont wana leave a neutral review
either. But if thats the only tool I have that BL allows thats what Im going
to use.

I wish I could have their names up. Still might, delete the last few characters
of their user name and use … instead.

In General, yorbrick writes:

In General, LocoPorLego writes:

Shame has nothing to do with it. Why does everyone keep heaping that on. I have
no feelings about a customer if they cancel an order they made. I'm clearly
not happy about it, that someone would take a item out of my inventory and then
I have to relist it potentially missing a sale to someone else, but I'm not
like angry about it. That's part of ecommerce on BL. If informing potential
customers that their actions has consequences is considered "shame",
I guess we'll just a difference of opinion on that. and that's ok.

So why were you naming them in your terms, if not to shame them. You have edited
them out now but everyone can still see you named and shamed as old versions
of terms are still available. If you want to warn buyers that you will NPB them
and leave negative feedback, you don't need to put their names in your terms.

Author:

PlanetEarthToys

Posted:

Jun 7, 2023 18:24

Subject:

Re: Order status

Viewed:

60 times

Topic:

In General, LocoPorLego writes:
I list an item, I clearly say no returns in my

Author:

randyf

Posted:

Jun 7, 2023 18:19

Subject:

Re: Order status

Viewed:

48 times

Topic:

In General, UTLF writes:

I have no feelings about a customer if they cancel an order they made
I'm clearly not happy about it

Author:

sasquatch_eater

Posted:

Jun 7, 2023 18:18

Subject:

Re: Order status

Viewed:

42 times

Topic:

I'm not defending it, "dawg." I even said I don't think it's
good.

Author:

sasquatch_eater

Posted:

Jun 7, 2023 17:05

Subject:

Re: Order status

Viewed:

64 times

Topic:

In General, macebobo writes:

As far as I can see, everyone has been somewhat respectful, so I must ask what
do you view as shaming?

Author:

yorbrick

Posted:

Jun 7, 2023 16:53

Subject:

Re: Order status

Viewed:

52 times

Topic:

In General, LocoPorLego writes:

Author:

LocoPorLego

Posted:

Jun 7, 2023 16:49

Subject:

Re: Order status

Viewed:

36 times

Topic:

Pretty macabre examples of facts but ok. Facts are not positive or negative,
there facts. As you put it though, how one preserves facts is another matter.

In General, macebobo writes:

In General, LocoPorLego writes:

I guess facts are negative these days.

Facts can evoke a negative or positive emotions any day, not just these days.

It is a fact that September 11th attack killed over 2900 people. A negative evoking,
for me, fact.

It is a fact that most kittens purr and make biscuits. A positive evoking, for
me, fact.

It is perception and perspective that matters.

Author:

LocoPorLego

Posted:

Jun 7, 2023 16:40

Subject:

Re: Order status

Viewed:

46 times

Topic:

In General, LocoPorLego writes:

Right? Shame is an emotion. Facts are facts, when someone does not pay for an
order they place and I list there username and the fact they didn't pay in
my expected period or asked to cancel the order. What's emotional about that?
Im selling toys, idc if you buy everything or nothing, emotion has no place in
my business.

P.S. The admins agree with everyone saying listing NPB or people who cancel orders
in my stores terms "creates a negative space". I guess facts are negative
these days. I don't say anything that didn't happen. I don't list
one negative comment about these people, just the facts. owell. Thanks for the
comment

If you want to publicly name and shame buyers that place orders and don't
pay, do it through feedback. Negative feedback with a calm and factual "NPB"
makes it clear that you take a hard line if people order and want to cancel.

Author:

rick_holl

Posted:

Jun 7, 2023 16:38

Subject:

Re: Order status

Viewed:

55 times

Topic:

In General, LocoPorLego writes:

What if the buyer never updates the order status to "complete"? Are sellers
expected to just take it on the chin? Reach out to the buyer? I never really
understood this aspect of BL. I list an item, I clearly say no returns in my
store policy. Buyer pays for item, does not ask about condition of item, receives
package. Shouldn't the deal be done? Amazon/ebay/online retailers do not
wait for buyers to open the package and confirm what they receive. If there was
an issue, im sure the feedback would reflect that. IDK, always been a weird deal
with BL imo. What you think?

Might want to revisit some of your store terms. Like the one saying buyer is
responsible for the order after it ships. That one can get you into trouble (against
paypal and BL terms)

Just saying

Author:

macebobo

Posted:

Jun 7, 2023 16:23

Subject:

Re: Order status

Viewed:

41 times

Topic:

In General, LocoPorLego writes:

I guess facts are negative these days.

Author:

yorbrick

Posted:

Jun 7, 2023 15:57

Subject:

Re: Order status

Viewed:

49 times

Topic:

In General, LocoPorLego writes:

Author:

peregrinator

Posted:

Jun 7, 2023 15:44

Subject:

Re: Order status

Viewed:

37 times

Topic:

In General, LocoPorLego writes:

So a buyer has zero responsibility to follow a sellers stated terms and conditions?

Not when those Ts & Cs are contrary to BrickLink's or those of the payment
processor (PayPal/Stripe)

Author:

1001bricks

Posted:

Jun 7, 2023 15:40

Subject:

Re: Order status

Viewed:

41 times

Topic:

In General, LocoPorLego writes:

So a buyer has zero responsibility to follow a sellers stated terms and conditions?

The problem is:

* BL Terms are above all BL sellers,

* Payment mode terms are above all sellers who uses them (like PayPal),

* Local (at least) Laws are above all sellers,

* and don't forget Buyers will run away seing unplaisant terms.

So, sellers terms are zilch if at least they don't try to comply to
above.

Author:

Nubs_Select

Posted:

Jun 7, 2023 15:38

Subject:

Re: Order status

Viewed:

35 times

Topic: