Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Shintaku  | | Posted: | Apr 29, 2024 07:56 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 59 times | | Topic: | Help | |
|
| In Help, coevorden01 writes:
| | In Help, Gaston.La.Brick writes:
| | For a seller, the order is fulfilled when the buyer receives ALL items ordered.
It's the seller his obligation to make sure the buyer receives the complete
order.
If the seller fails to do so, a simple refund of the missing items is not sufficient
as the buyer needs to put time in searching a new store to purchase from AND
to pay shipping costs again.
The seller can offer:
A) The buyer returns the full order, with a full refund (including original shipping
costs AND including the return shipping costs, since it was a seller's problem).
Seems expensive for the seller, but it's the seller's fault to begin
with.
B) Refund missing items and reasonable part of the original shipping costs. Or
completely. So the buyer isn't forced to pay shipping costs at another store
from his own pocket.
C) Make sure the buyer receives the items. If you (the seller) doens't have
it in stock, you can place the order yourself at another store, and re-ship (or
just choose a dropshipping method).
I know all options will eat (part of) your profit, but it was your error to begin
with. The buyer can't be held accountable for the mistakes a seller made.
So for a seller you can only sigh, take the cost and learn to get better and
order fulfilling to spot missing items.
The solution you offered to simply refund the actual costs of the missing items,
without even reaching out to the buyer first to discuss options, is not a good
one. I usually go for option C) because I find it my obligation as a seller to
make sure I fully fulfill the order without extra work for my customer. All efforts
and costs to rectify a problem, should come from the seller.
I understand BrickLink used to have more of a "kindred spirits" without
a true enforced "buyer-seller relationship with commercial and legal obligations".
But things have evolved over time, as more and more people found their way to
BrickLink. As a result, the commercial and legal obligations become more and
more important, so it's important for sellers to be aware of these obligations
and act correctly to follow these obligations.
Lastly, I don't think it really professional to post this issue here in the
thread and mention the related user. It might even be considered a privacy violation
to do so? I think it is. But in any case, as a seller, stay professional. This
isn't really a professional action.
You might continue by stoplisting my account as well based on the fact you will
probably not like this reply. It's just how I think about this situation
and give you some other point of view you might consider.
|
fully agree you.
i see it like, sometimes you win sometimes you loose. but always keep the customer
happy
|
You are both missing the point that this customer is a bad person, before being
a customer.
|
 |
| Author: | coevorden01 | | Posted: | Apr 29, 2024 06:21 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 63 times | | Topic: | Help | |
|
| In Help, Gaston.La.Brick writes:
| | For a seller, the order is fulfilled when the buyer receives ALL items ordered.
It's the seller his obligation to make sure the buyer receives the complete
order.
If the seller fails to do so, a simple refund of the missing items is not sufficient
as the buyer needs to put time in searching a new store to purchase from AND
to pay shipping costs again.
The seller can offer:
A) The buyer returns the full order, with a full refund (including original shipping
costs AND including the return shipping costs, since it was a seller's problem).
Seems expensive for the seller, but it's the seller's fault to begin
with.
B) Refund missing items and reasonable part of the original shipping costs. Or
completely. So the buyer isn't forced to pay shipping costs at another store
from his own pocket.
C) Make sure the buyer receives the items. If you (the seller) doens't have
it in stock, you can place the order yourself at another store, and re-ship (or
just choose a dropshipping method).
I know all options will eat (part of) your profit, but it was your error to begin
with. The buyer can't be held accountable for the mistakes a seller made.
So for a seller you can only sigh, take the cost and learn to get better and
order fulfilling to spot missing items.
The solution you offered to simply refund the actual costs of the missing items,
without even reaching out to the buyer first to discuss options, is not a good
one. I usually go for option C) because I find it my obligation as a seller to
make sure I fully fulfill the order without extra work for my customer. All efforts
and costs to rectify a problem, should come from the seller.
I understand BrickLink used to have more of a "kindred spirits" without
a true enforced "buyer-seller relationship with commercial and legal obligations".
But things have evolved over time, as more and more people found their way to
BrickLink. As a result, the commercial and legal obligations become more and
more important, so it's important for sellers to be aware of these obligations
and act correctly to follow these obligations.
Lastly, I don't think it really professional to post this issue here in the
thread and mention the related user. It might even be considered a privacy violation
to do so? I think it is. But in any case, as a seller, stay professional. This
isn't really a professional action.
You might continue by stoplisting my account as well based on the fact you will
probably not like this reply. It's just how I think about this situation
and give you some other point of view you might consider.
|
fully agree you.
i see it like, sometimes you win sometimes you loose. but always keep the customer
happy
|
|
| Author: | Gaston.La.Brick | | Posted: | Apr 29, 2024 06:03 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 81 times | | Topic: | Help | |
|
| For a seller, the order is fulfilled when the buyer receives ALL items ordered.
It's the seller his obligation to make sure the buyer receives the complete
order.
If the seller fails to do so, a simple refund of the missing items is not sufficient
as the buyer needs to put time in searching a new store to purchase from AND
to pay shipping costs again.
The seller can offer:
A) The buyer returns the full order, with a full refund (including original shipping
costs AND including the return shipping costs, since it was a seller's problem).
Seems expensive for the seller, but it's the seller's fault to begin
with.
B) Refund missing items and reasonable part of the original shipping costs. Or
completely. So the buyer isn't forced to pay shipping costs at another store
from his own pocket.
C) Make sure the buyer receives the items. If you (the seller) doens't have
it in stock, you can place the order yourself at another store, and re-ship (or
just choose a dropshipping method).
I know all options will eat (part of) your profit, but it was your error to begin
with. The buyer can't be held accountable for the mistakes a seller made.
So for a seller you can only sigh, take the cost and learn to get better and
order fulfilling to spot missing items.
The solution you offered to simply refund the actual costs of the missing items,
without even reaching out to the buyer first to discuss options, is not a good
one. I usually go for option C) because I find it my obligation as a seller to
make sure I fully fulfill the order without extra work for my customer. All efforts
and costs to rectify a problem, should come from the seller.
I understand BrickLink used to have more of a "kindred spirits" without
a true enforced "buyer-seller relationship with commercial and legal obligations".
But things have evolved over time, as more and more people found their way to
BrickLink. As a result, the commercial and legal obligations become more and
more important, so it's important for sellers to be aware of these obligations
and act correctly to follow these obligations.
Lastly, I don't think it really professional to post this issue here in the
thread and mention the related user. It might even be considered a privacy violation
to do so? I think it is. But in any case, as a seller, stay professional. This
isn't really a professional action.
You might continue by stoplisting my account as well based on the fact you will
probably not like this reply. It's just how I think about this situation
and give you some other point of view you might consider.
|
|
| Author: | Shintaku | | Posted: | Apr 29, 2024 04:49 | | Subject: | We should be able to get rid of some users | | Viewed: | 329 times | | Topic: | Help | |
|
| Hello,
I'm here since 2007, it makes 17 happy years on bricklink for me and it's
a site I use daily.
I want to say that I also wrote several LEGO books and dedicated one to the late
Dan Jezek, who in my opinion built this site with an ethical view in his mind.
But there's one thing I always have problems, because now I would really
like to leave a negative feedback and I feel my hands are tied.
This user, you can look within his feedbacks, is at his second attempt to get
money from sellers for factitious reasons. He was passive-aggressive and tried
to extort me money. When I refused only because I know PayPal's TOS, this
user tried to trick me into giving him back all the shipping costs.
The last message he wrote me, as you can see, is something that should NOT be
tolerable on this platform. Though what he says, I have never ever insulted a
bricklink user in my life, I have never told a single lie, and being insulted
this way is something that should never be accepted here.
I believe bricklink should have a "report" button when an user says such
infamous things to another user.
Here we trade bricks, things that should carry happyness and joy.
I just sell stuff to buy more LEGO for myself, I am not a professional, still
I try to act in the most professional way I can.
But users like this and the fact they can pasture here on bricklink because if
I leave him a negative he will retaliate and this is more a damage for me than
for him... it's something that saddens me.
I suggest you to block this user as I did, and forgive me for my rant, I hope
this reaches to the mod team and they can start thinking something about this.
Like, for example, I would be very happy if they prevented such user to leave
me a feedback, so that I can leave a negative with no second thoughts.
Thanks
|
|
|
| Author: | The_Boyz_Bricks | | Posted: | Apr 28, 2024 09:40 | | Subject: | Re: Part 4034 | | Viewed: | 39 times | | Topic: | Help | |
|
| In Help, keithkram writes:
| | In Help, The_Boyz_Bricks writes:
| | Does anyone else who owns this part know if "Lego" is printed anywhere
on it?
Thanks all!
|
Ours were parted out from sealed set 10132 and do NOT have "Lego" printed
on them.
|
Thank you keithkram!
|
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