Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies Author: | Shintaku | Posted: | Apr 29, 2024 07:56 | Subject: | Re: We should be able to get rid of some users | Viewed: | 59 times | Topic: | Help | |
|
| In Help, coevorden01 writes:
| In Help, Gaston.La.Brick writes:
| For a seller, the order is fulfilled when the buyer receives ALL items ordered.
It's the seller his obligation to make sure the buyer receives the complete
order.
If the seller fails to do so, a simple refund of the missing items is not sufficient
as the buyer needs to put time in searching a new store to purchase from AND
to pay shipping costs again.
The seller can offer:
A) The buyer returns the full order, with a full refund (including original shipping
costs AND including the return shipping costs, since it was a seller's problem).
Seems expensive for the seller, but it's the seller's fault to begin
with.
B) Refund missing items and reasonable part of the original shipping costs. Or
completely. So the buyer isn't forced to pay shipping costs at another store
from his own pocket.
C) Make sure the buyer receives the items. If you (the seller) doens't have
it in stock, you can place the order yourself at another store, and re-ship (or
just choose a dropshipping method).
I know all options will eat (part of) your profit, but it was your error to begin
with. The buyer can't be held accountable for the mistakes a seller made.
So for a seller you can only sigh, take the cost and learn to get better and
order fulfilling to spot missing items.
The solution you offered to simply refund the actual costs of the missing items,
without even reaching out to the buyer first to discuss options, is not a good
one. I usually go for option C) because I find it my obligation as a seller to
make sure I fully fulfill the order without extra work for my customer. All efforts
and costs to rectify a problem, should come from the seller.
I understand BrickLink used to have more of a "kindred spirits" without
a true enforced "buyer-seller relationship with commercial and legal obligations".
But things have evolved over time, as more and more people found their way to
BrickLink. As a result, the commercial and legal obligations become more and
more important, so it's important for sellers to be aware of these obligations
and act correctly to follow these obligations.
Lastly, I don't think it really professional to post this issue here in the
thread and mention the related user. It might even be considered a privacy violation
to do so? I think it is. But in any case, as a seller, stay professional. This
isn't really a professional action.
You might continue by stoplisting my account as well based on the fact you will
probably not like this reply. It's just how I think about this situation
and give you some other point of view you might consider.
|
fully agree you.
i see it like, sometimes you win sometimes you loose. but always keep the customer
happy
|
You are both missing the point that this customer is a bad person, before being
a customer.
|
|
Author: | coevorden01 | Posted: | Apr 29, 2024 06:21 | Subject: | Re: We should be able to get rid of some users | Viewed: | 63 times | Topic: | Help | |
|
| In Help, Gaston.La.Brick writes:
| For a seller, the order is fulfilled when the buyer receives ALL items ordered.
It's the seller his obligation to make sure the buyer receives the complete
order.
If the seller fails to do so, a simple refund of the missing items is not sufficient
as the buyer needs to put time in searching a new store to purchase from AND
to pay shipping costs again.
The seller can offer:
A) The buyer returns the full order, with a full refund (including original shipping
costs AND including the return shipping costs, since it was a seller's problem).
Seems expensive for the seller, but it's the seller's fault to begin
with.
B) Refund missing items and reasonable part of the original shipping costs. Or
completely. So the buyer isn't forced to pay shipping costs at another store
from his own pocket.
C) Make sure the buyer receives the items. If you (the seller) doens't have
it in stock, you can place the order yourself at another store, and re-ship (or
just choose a dropshipping method).
I know all options will eat (part of) your profit, but it was your error to begin
with. The buyer can't be held accountable for the mistakes a seller made.
So for a seller you can only sigh, take the cost and learn to get better and
order fulfilling to spot missing items.
The solution you offered to simply refund the actual costs of the missing items,
without even reaching out to the buyer first to discuss options, is not a good
one. I usually go for option C) because I find it my obligation as a seller to
make sure I fully fulfill the order without extra work for my customer. All efforts
and costs to rectify a problem, should come from the seller.
I understand BrickLink used to have more of a "kindred spirits" without
a true enforced "buyer-seller relationship with commercial and legal obligations".
But things have evolved over time, as more and more people found their way to
BrickLink. As a result, the commercial and legal obligations become more and
more important, so it's important for sellers to be aware of these obligations
and act correctly to follow these obligations.
Lastly, I don't think it really professional to post this issue here in the
thread and mention the related user. It might even be considered a privacy violation
to do so? I think it is. But in any case, as a seller, stay professional. This
isn't really a professional action.
You might continue by stoplisting my account as well based on the fact you will
probably not like this reply. It's just how I think about this situation
and give you some other point of view you might consider.
|
fully agree you.
i see it like, sometimes you win sometimes you loose. but always keep the customer
happy
|
|
Author: | Gaston.La.Brick | Posted: | Apr 29, 2024 06:03 | Subject: | Re: We should be able to get rid of some users | Viewed: | 81 times | Topic: | Help | |
|
| For a seller, the order is fulfilled when the buyer receives ALL items ordered.
It's the seller his obligation to make sure the buyer receives the complete
order.
If the seller fails to do so, a simple refund of the missing items is not sufficient
as the buyer needs to put time in searching a new store to purchase from AND
to pay shipping costs again.
The seller can offer:
A) The buyer returns the full order, with a full refund (including original shipping
costs AND including the return shipping costs, since it was a seller's problem).
Seems expensive for the seller, but it's the seller's fault to begin
with.
B) Refund missing items and reasonable part of the original shipping costs. Or
completely. So the buyer isn't forced to pay shipping costs at another store
from his own pocket.
C) Make sure the buyer receives the items. If you (the seller) doens't have
it in stock, you can place the order yourself at another store, and re-ship (or
just choose a dropshipping method).
I know all options will eat (part of) your profit, but it was your error to begin
with. The buyer can't be held accountable for the mistakes a seller made.
So for a seller you can only sigh, take the cost and learn to get better and
order fulfilling to spot missing items.
The solution you offered to simply refund the actual costs of the missing items,
without even reaching out to the buyer first to discuss options, is not a good
one. I usually go for option C) because I find it my obligation as a seller to
make sure I fully fulfill the order without extra work for my customer. All efforts
and costs to rectify a problem, should come from the seller.
I understand BrickLink used to have more of a "kindred spirits" without
a true enforced "buyer-seller relationship with commercial and legal obligations".
But things have evolved over time, as more and more people found their way to
BrickLink. As a result, the commercial and legal obligations become more and
more important, so it's important for sellers to be aware of these obligations
and act correctly to follow these obligations.
Lastly, I don't think it really professional to post this issue here in the
thread and mention the related user. It might even be considered a privacy violation
to do so? I think it is. But in any case, as a seller, stay professional. This
isn't really a professional action.
You might continue by stoplisting my account as well based on the fact you will
probably not like this reply. It's just how I think about this situation
and give you some other point of view you might consider.
|
|
Author: | Shintaku | Posted: | Apr 29, 2024 04:49 | Subject: | We should be able to get rid of some users | Viewed: | 329 times | Topic: | Help | |
|
| Hello,
I'm here since 2007, it makes 17 happy years on bricklink for me and it's
a site I use daily.
I want to say that I also wrote several LEGO books and dedicated one to the late
Dan Jezek, who in my opinion built this site with an ethical view in his mind.
But there's one thing I always have problems, because now I would really
like to leave a negative feedback and I feel my hands are tied.
This user, you can look within his feedbacks, is at his second attempt to get
money from sellers for factitious reasons. He was passive-aggressive and tried
to extort me money. When I refused only because I know PayPal's TOS, this
user tried to trick me into giving him back all the shipping costs.
The last message he wrote me, as you can see, is something that should NOT be
tolerable on this platform. Though what he says, I have never ever insulted a
bricklink user in my life, I have never told a single lie, and being insulted
this way is something that should never be accepted here.
I believe bricklink should have a "report" button when an user says such
infamous things to another user.
Here we trade bricks, things that should carry happyness and joy.
I just sell stuff to buy more LEGO for myself, I am not a professional, still
I try to act in the most professional way I can.
But users like this and the fact they can pasture here on bricklink because if
I leave him a negative he will retaliate and this is more a damage for me than
for him... it's something that saddens me.
I suggest you to block this user as I did, and forgive me for my rant, I hope
this reaches to the mod team and they can start thinking something about this.
Like, for example, I would be very happy if they prevented such user to leave
me a feedback, so that I can leave a negative with no second thoughts.
Thanks
|
|
|
Author: | The_Boyz_Bricks | Posted: | Apr 28, 2024 09:40 | Subject: | Re: Part 4034 | Viewed: | 39 times | Topic: | Help | |
|
| In Help, keithkram writes:
| In Help, The_Boyz_Bricks writes:
| Does anyone else who owns this part know if "Lego" is printed anywhere
on it?
Thanks all!
|
Ours were parted out from sealed set 10132 and do NOT have "Lego" printed
on them.
|
Thank you keithkram!
|
Author: | keithkram | Posted: | Apr 28, 2024 05:41 | Subject: | Re: Part 4034 | Viewed: | 38 times | Topic: | Help | |
|
| In Help, The_Boyz_Bricks writes:
| Does anyone else who owns this part know if "Lego" is printed anywhere
on it?
Thanks all!
|
Ours were parted out from sealed set 10132 and do NOT have "Lego" printed
on them.
|
|
Author: | Adjour | Posted: | Apr 27, 2024 20:02 | Subject: | Re: Extortion | Viewed: | 107 times | Topic: | Help | |
|
| In Help, Shintaku writes:
| Hello,
today something very bad happened.
An user made me an order, paid, and I shipped it.
Out of 233 parts, he declared that 1 was incorrect and 5 missing.
I went on my shop to see if I could reship the missing/wrong items but to my
surprise, none of them were available.
I don't want problems, so for a few bucks, I refunded those parts.
Probably, this buyer saw me weak because he then became demanding.
- I'm not happy with the refund. Either you send me half the shipping price
as a compensation, or I will cancel the entire order and ship it back on your
behalf.
Once noted that PayPal states that though he's entitled to, it's on HIS
behalf it became.
- No it's on your behalf. If before I said that I was ok with half shipping
price, now it's full shipping price, or I will cancel the order and open
a claim as "not as described".
I remarked that the parts not as described were refunded, but he said that he
was not needing the order as a whole.
I then went on his feedback profile and see that he already tried this trick
before. A seller paid him to ship the order back, and he never did.
Can we do something in these cases, or are we totally powerless?
I'm not speaking about the PayPal claim, I know I will win it.
But is there a way to defend ourselves from this kind of users?
|
How much was shipping?
half off doesn't tell us much.
I usually offer to cover shipping if I can't replace something. Often that's
the same amount they paid just for shipping or close to it.
So for example, if shipping was $8, and they have to pay $4 to get the parts
from someone else, that's totally a reasonable request IMO.
Crystal
|
|
Author: | The_Boyz_Bricks | Posted: | Apr 27, 2024 11:42 | Subject: | Part 4034 | Viewed: | 108 times | Topic: | Help | |
|
| Does anyone else who owns this part know if "Lego" is printed anywhere
on it?
Thanks all!
|
Author: | 1001bricks | Posted: | Apr 27, 2024 11:05 | Subject: | Re: Six month average prices | Viewed: | 42 times | Topic: | Help | |
|
| In Help, v100Bricks writes:
| In Help, 1001bricks writes:
| In Help, v100Bricks writes:
| I am looking to upload new stock using XML and want to automtically set these
products to the 6 onth average. FIrstly i gues is it possbile to do this with
BrickStore automatically. I havent found a way but I'm certainly no expert.
|
BrickStore: CTRL+A, CTRL+G
Sorry, I'm hurry.
|
That appears to just give me the average of my store
|
No, it's BrickLink Average price!
|
|
Author: | Shintaku | Posted: | Apr 27, 2024 10:21 | Subject: | Re: Extortion | Viewed: | 76 times | Topic: | Help | |
|
| In Help, kzinti writes:
| In Help, Shintaku writes:
| Hello,
today something very bad happened.
An user made me an order, paid, and I shipped it.
Out of 233 parts, he declared that 1 was incorrect and 5 missing.
I went on my shop to see if I could reship the missing/wrong items but to my
surprise, none of them were available.
I don't want problems, so for a few bucks, I refunded those parts.
Probably, this buyer saw me weak because he then became demanding.
- I'm not happy with the refund. Either you send me half the shipping price
as a compensation, or I will cancel the entire order and ship it back on your
behalf.
Once noted that PayPal states that though he's entitled to, it's on HIS
behalf it became.
- No it's on your behalf. If before I said that I was ok with half shipping
price, now it's full shipping price, or I will cancel the order and open
a claim as "not as described".
I remarked that the parts not as described were refunded, but he said that he
was not needing the order as a whole.
I then went on his feedback profile and see that he already tried this trick
before. A seller paid him to ship the order back, and he never did.
Can we do something in these cases, or are we totally powerless?
I'm not speaking about the PayPal claim, I know I will win it.
But is there a way to defend ourselves from this kind of users?
|
Leave a note in feedback: Claims X parts missing, refund issued, buyer demanded
half off shipping. BEWARE!
I think this fits.
|
I will surely leave a bad feedback, but I am sure I will get one back in return...
|
|
Author: | Shintaku | Posted: | Apr 27, 2024 10:20 | Subject: | Re: Extortion | Viewed: | 68 times | Topic: | Help | |
|
| In Help, 1001bricks writes:
| In Help, Shintaku writes:
| Can we do something in these cases, or are we totally powerless?
|
When was it received?
You've a proof of reception (but of course he received because he complains,
but for PayPal)?
|
Yes I have.
|
Order total + shipping price?
Refunded parts price?
Qty of parts refunded // total parts?
|
2€ on over 100€ because they were just 6 parts over 226.
| You did well refunding what was said damaged/missing.
|
Thanks
|
| I'm not speaking about the PayPal claim, I know I will win it.
|
Then simply ignore?
|
I can't for how I'm done.
|
| But is there a way to defend ourselves from this kind of users?
|
It's possible they were damaged/missing.
Regarding returning goods, it's also possible - depending your conditions,
when it was received, etc.
But at the buyer cost AFAIK. NOT at your cost.
|
I agree with that.
|
|
Author: | v100Bricks | Posted: | Apr 27, 2024 10:14 | Subject: | Re: Six month average prices | Viewed: | 29 times | Topic: | Help | |
|
| In Help, 1001bricks writes:
| In Help, v100Bricks writes:
| I am looking to upload new stock using XML and want to automtically set these
products to the 6 onth average. FIrstly i gues is it possbile to do this with
BrickStore automatically. I havent found a way but I'm certainly no expert.
|
BrickStore: CTRL+A, CTRL+G
Sorry, I'm hurry.
|
That appears to just give me the average of my store, whih i dont want, i want
to average of items i have not yet added to my store, ie the average of all parts
potentially in the catalogue
|
|
Author: | kzinti | Posted: | Apr 27, 2024 00:00 | Subject: | Re: Extortion | Viewed: | 84 times | Topic: | Help | |
|
| In Help, Shintaku writes:
| Hello,
today something very bad happened.
An user made me an order, paid, and I shipped it.
Out of 233 parts, he declared that 1 was incorrect and 5 missing.
I went on my shop to see if I could reship the missing/wrong items but to my
surprise, none of them were available.
I don't want problems, so for a few bucks, I refunded those parts.
Probably, this buyer saw me weak because he then became demanding.
- I'm not happy with the refund. Either you send me half the shipping price
as a compensation, or I will cancel the entire order and ship it back on your
behalf.
Once noted that PayPal states that though he's entitled to, it's on HIS
behalf it became.
- No it's on your behalf. If before I said that I was ok with half shipping
price, now it's full shipping price, or I will cancel the order and open
a claim as "not as described".
I remarked that the parts not as described were refunded, but he said that he
was not needing the order as a whole.
I then went on his feedback profile and see that he already tried this trick
before. A seller paid him to ship the order back, and he never did.
Can we do something in these cases, or are we totally powerless?
I'm not speaking about the PayPal claim, I know I will win it.
But is there a way to defend ourselves from this kind of users?
|
Leave a note in feedback: Claims X parts missing, refund issued, buyer demanded
half off shipping. BEWARE!
I think this fits.
|
|
Author: | 1001bricks | Posted: | Apr 26, 2024 21:27 | Subject: | Re: Extortion | Viewed: | 87 times | Topic: | Help | |
|
| In Help, Shintaku writes:
| Can we do something in these cases, or are we totally powerless?
|
When was it received?
You've a proof of reception (but of course he received because he complains,
but for PayPal)?
Order total + shipping price?
Refunded parts price?
Qty of parts refunded // total parts?
You did well refunding what was said damaged/missing.
| I'm not speaking about the PayPal claim, I know I will win it.
|
Then simply ignore?
| But is there a way to defend ourselves from this kind of users?
|
It's possible they were damaged/missing.
Regarding returning goods, it's also possible - depending your conditions,
when it was received, etc.
But at the buyer cost AFAIK. NOT at your cost.
|
|
Author: | Shintaku | Posted: | Apr 26, 2024 21:04 | Subject: | Extortion | Viewed: | 247 times | Topic: | Help | |
|
| Hello,
today something very bad happened.
An user made me an order, paid, and I shipped it.
Out of 233 parts, he declared that 1 was incorrect and 5 missing.
I went on my shop to see if I could reship the missing/wrong items but to my
surprise, none of them were available.
I don't want problems, so for a few bucks, I refunded those parts.
Probably, this buyer saw me weak because he then became demanding.
- I'm not happy with the refund. Either you send me half the shipping price
as a compensation, or I will cancel the entire order and ship it back on your
behalf.
Once noted that PayPal states that though he's entitled to, it's on HIS
behalf it became.
- No it's on your behalf. If before I said that I was ok with half shipping
price, now it's full shipping price, or I will cancel the order and open
a claim as "not as described".
I remarked that the parts not as described were refunded, but he said that he
was not needing the order as a whole.
I then went on his feedback profile and see that he already tried this trick
before. A seller paid him to ship the order back, and he never did.
Can we do something in these cases, or are we totally powerless?
I'm not speaking about the PayPal claim, I know I will win it.
But is there a way to defend ourselves from this kind of users?
|
|
Author: | 1001bricks | Posted: | Apr 26, 2024 19:54 | Subject: | Re: Six month average prices | Viewed: | 50 times | Topic: | Help | |
|
| In Help, SylvainLS writes:
| In Help, 1001bricks writes:
| […]
I was talking to Sorry. I'm Hurry, Nubs.
|
Surely, you don’t have an airplane to catch?
|
DR. RUMACK
Can you fly this airplane and land it?
STRIKER
Surely you can’t be serious.
DR. RUMACK
I am serious, and don’t call me Shirley!
What flying experience have you had?
|
Author: | SylvainLS | Posted: | Apr 26, 2024 18:53 | Subject: | Re: Six month average prices | Viewed: | 38 times | Topic: | Help | |
|
| In Help, 1001bricks writes:
| […]
I was talking to Sorry. I'm Hurry, Nubs.
|
Surely, you don’t have an airplane to catch?
|
|
Author: | Dhobeck | Posted: | Apr 26, 2024 18:46 | Subject: | Re: Six month average prices | Viewed: | 36 times | Topic: | Help | |
|
| In Help, 1001bricks writes:
| In Help, Nubs_Select writes:
| In Help, 1001bricks writes:
| In Help, v100Bricks writes:
| I am looking to upload new stock using XML and want to automtically set these
products to the 6 onth average. FIrstly i gues is it possbile to do this with
BrickStore automatically. I havent found a way but I'm certainly no expert.
|
BrickStore: CTRL+A, CTRL+G
Sorry, I'm hurry.
|
hi hurry I'm nubs
|
I was talking to Sorry. I'm Hurry, Nubs.
|
Is
* | | 60616pb089 Door 1 x 4 x 6 with Stud Handle with 'I'M SORRY I'M SORRY I'M SORRY I'M SORRY I'M SORRY I'M SORRY' on Blue and White Doodle Board Pattern (Sticker) - Set 10292 Parts: Door, Decorated {Dark Tan} |
Some how related to Sorry?
|
|
Author: | 1001bricks | Posted: | Apr 26, 2024 18:35 | Subject: | Re: Six month average prices | Viewed: | 38 times | Topic: | Help | |
|
| In Help, Nubs_Select writes:
| In Help, 1001bricks writes:
| In Help, v100Bricks writes:
| I am looking to upload new stock using XML and want to automtically set these
products to the 6 onth average. FIrstly i gues is it possbile to do this with
BrickStore automatically. I havent found a way but I'm certainly no expert.
|
BrickStore: CTRL+A, CTRL+G
Sorry, I'm hurry.
|
hi hurry I'm nubs
|
I was talking to Sorry. I'm Hurry, Nubs.
|
|
Author: | Nubs_Select | Posted: | Apr 26, 2024 18:21 | Subject: | Re: Six month average prices | Viewed: | 35 times | Topic: | Help | |
|
| In Help, 1001bricks writes:
| In Help, v100Bricks writes:
| I am looking to upload new stock using XML and want to automtically set these
products to the 6 onth average. FIrstly i gues is it possbile to do this with
BrickStore automatically. I havent found a way but I'm certainly no expert.
|
BrickStore: CTRL+A, CTRL+G
Sorry, I'm hurry.
|
hi hurry I'm nubs
|
|
Author: | 1001bricks | Posted: | Apr 26, 2024 18:13 | Subject: | Re: Six month average prices | Viewed: | 33 times | Topic: | Help | |
|
| In Help, v100Bricks writes:
| I am looking to upload new stock using XML and want to automtically set these
products to the 6 onth average. FIrstly i gues is it possbile to do this with
BrickStore automatically. I havent found a way but I'm certainly no expert.
|
BrickStore: CTRL+A, CTRL+G
Sorry, I'm hurry.
|
|
Author: | v100Bricks | Posted: | Apr 26, 2024 16:59 | Subject: | Six month average prices | Viewed: | 144 times | Topic: | Help | |
|
| I have seen a few discussions on getting the 6 month average for a store's
inventory using BrickStore but my quesiton is different (I think) from the discussions
I have seen.
I am looking to upload new stock using XML and want to automtically set these
products to the 6 onth average. FIrstly i gues is it possbile to do this with
BrickStore automatically. I havent found a way but I'm certainly no expert.
My option was to try and download all parts with the 6 month average and the
join them together to populate the XML.
Are either of these possible via Bricklink, BrickStore or any other tool?
Thanks everyone
|
|
Author: | jennnifer | Posted: | Apr 25, 2024 09:04 | Subject: | Re: How would you describe these? | Viewed: | 58 times | Topic: | Help | |
|
| In Help, platinum_lego writes:
| Hi all,
I have photos for the stickered parts for set
that I want to add to the catalogue, however I'm not familiar with the Eternals
movie, so not too sure how to describe the patterns.
Does anyone have any suggestions?
Thanks,
Steve
|
These are tricky! According to online: "Arishem is a being made of pure cosmic
energy..." So, I would describe the pinkish stuff as energy veins and the
rest as muscles/sinew.
The sand green one is from a Deviant Bat similar to this one:
Good luck!
~Jen
|
|
Author: | Linsfruit | Posted: | Apr 25, 2024 07:27 | Subject: | Re: Help with Unidentified legs | Viewed: | 32 times | Topic: | Help | |
|
| In Help, peregrinator writes:
| In Help, UTLF writes:
| I just looked through the Reddish Brown decorated minifigure legs list & these
legs don't show up, I'm assuming it's either a custom printed piece
or fake Lego as a whole
|
These look dark red to me.
|
Thankyou to all who have helped 👋🤗
|
|
Author: | yorbrick | Posted: | Apr 25, 2024 04:46 | Subject: | Re: Nougat Arms Actually Orange? | Viewed: | 30 times | Topic: | Help | |
|
| In Help, BrickSix writes:
| Hey guys. Not sure where else to post this query, but has anyone noticed that
"Nougat Arms" left and right are actually orange? Is this a known issue?
In one photo on the catalog they look orange. When you click the photo, they
look Nougat. I placed an order recently from a fellow Canuck, and received arms
that definitely looked more orange than nougat. Is this a known issue?
I've illustrated the issue with this crappy photo, but you see what I'm
getting at.
-Todd
|
The lighting is bad, but they look like they could be nougat hands and medium
nougat arms or light nougat hands and nougat or medium nougat arms. It is a good
idea to photograph and compare them to something where you know the colours are
correct.
|
|
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