| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | zorbanj  | | Posted: | Mar 13, 2024 12:42 | | Subject: | Re: Unjustified Neutral Feedback | | Viewed: | 48 times | | Topic: | Feedback | |
| In Feedback, yoavheskia writes:
| | Hi,
I got my first Neutral Feedback without any justification.
The buyer made the order at 17.2, I shipped it at 18.2 and he received it at
21.2
Although it took less then a week and although the Israeli PO is not under my
command (I wish it was!) the buyer gave me the following feedback:
Everything I asked for arrived, even the used one feels like new but the shipping
time takes quite a long time
I submitted Feedback Removal Request.
My questions are:
1. What to expect? The feedback will be cancel?
2. How long does it take normally?
|
Very much doubt the feedback will be cancelled. If it is not cancelled, you will
be stuck with it forever. This is another textbook case of why neutral feedback
should not be included in a store's feedback percentage.
This thread may interest you:
https://www.bricklink.com/messageThread.asp?ID=354902
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| Author: | zorbanj | | Posted: | Mar 12, 2024 15:26 | | Subject: | Re: Color Guide now show all images in the color! | | Viewed: | 39 times | | Topic: | Catalog | |
| In Catalog, Admin_Russell writes:
This is great. Thanks!
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| Author: | zorbanj | | Posted: | Mar 12, 2024 15:24 | | Subject: | Re: Selling Removed Stickers | | Viewed: | 52 times | | Topic: | Selling | |
| In Selling, brickerking writes:
| | | |
The requirement states:
"Sticker sheets missing stickers must be listed as used."
To me that's vague enough to include re-applied peeled off stickers.
|
That’s talking about sticker sheets - so one would think the original sticker
sheet is included and some stickers are missing. It’s not talking about previously
applied stickers at all. It’s not vague, per say, just not addressing this issue.
|
If the intent is to allow only original sticker sheets with one or more missing
but otherwise unused stickers to be listed (as used) then the requirement should
say so. Otherwise I don't see an issue as long as there is an accurate description.
| |
Also, what about high quality stickers that were applied to the wrong part?
What about high quality parts that are broken… i throw them out personally -
because i wouldn't be happy to receive it.
|
The part in your example is unusable. The sticker is not.
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| Author: | zorbanj | | Posted: | Mar 12, 2024 15:14 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 32 times | | Topic: | Suggestions | |
| In Suggestions, yorbrick writes:
| | | |
Currently, if Store A has 90 positives and 10 neutrals and Store B has 90 positives
and 10 negatives, the feedback percentage is the same for both. This is misleading.
|
What is misleading about it? They both have 10 non positive feedback out of 100,
so there is the warning from the percentage praise that the buyer should check
the feedback.
|
It is misleading because the neutrals are treated the same as the negatives and
they are not the same.
| | As mentioned before, it really comes down to what the percentage praise is for.
In my view, it is there to give a potential buyer a quick impression of how much
of the feedback is not positive and not as an ego rating.
Under the "neutrals shouldn't count" view, all these stores would
have 100 feedback at 100%. If a buyer buys from a store with 100% feedback they
would probably assume that there is no need to check the feedback as it is 100%.
|
Bad assumption. A buyer should always check the feedback page.
| | I'd prefer no percentage rating
at all, rather than a dodgy calculation that shows 100% in such circumstances.
|
The calculation is dodgy now.
| | At least with no percentage, there is no false impression that the store doesn't
have issues when in some cases there might be.
|
The current calculation gives a false impression that performance is worse than
it is.
| | Obviously some sellers are unhappy because they think their store is damaged
by an unwarranted neutral feedback, but I really don't think that is the
case. The percentage praise is essentially a quick reminder to check feedback,
not necessarily to leave the store. And to me, it is better to have an effective
warning system for buyers to use when looking at a store rather than an ego protection
system for sellers. That is, I see neutrals as not good service rather than seeing
them as not terrible service.
|
All well and good, but you cannot treat a neutral as a stand in for a negative,
which is what is being done now. Go ahead buyer, leave neutral feedback because
the transaction didn't warrant a negative, but we're going to tally it
up as a negative anyway.
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| Author: | zorbanj | | Posted: | Mar 12, 2024 13:18 | | Subject: | Re: Selling Removed Stickers | | Viewed: | 41 times | | Topic: | Selling | |
| In Selling, brickerking writes:
| |
OK, I see that sticker sheets can be sold if incomplete as used: https://www.bricklink.com/help.asp?helpID=102
I don't think selling stickers peeled off lego parts and sold as incomplete
sticker sheets should be a thing. To me, it seems misleading. They should be
listed on the parts they were found on as stickered parts. If that part isn't
in the catalog, add it. This is a lazy loophole that should be fixed.
Since LEGO stickers are not intended to be removed (they are not marketed as
reusable as far as I know), why can they be listed after removal from a part?
Doesn't make sense to me. I suppose you can list broken lego parts if they
are clearly marked that way, and maybe that's the justification, but why?
A sticker sheet is a physical thing. If the original sticker sheet from lego
is absent, then can a few peeled off stickers from that sticker sheet still be
called a sticker sheet? I don't believe expectations are being met by listing
peeled off stickers as used sticker sheets.
Please tell me why i'm wrong.
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The requirement states:
"Sticker sheets missing stickers must be listed as used."
To me that's vague enough to include re-applied peeled off stickers.
edk makes a good point:
"Carefully removed, adhesive stayed with the stickers, placed them on a waxy
backer
sheet, scanned an image and listed as used. I do not see a problem with this
method."
Also, what about high quality stickers that were applied to the wrong part?
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| Author: | zorbanj | | Posted: | Mar 12, 2024 12:57 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 40 times | | Topic: | Suggestions | |
| In Suggestions, yorbrick writes:
| |
| | Also, neutral feedbacks dinging the feedback percentage also needs to be
done away with. A neutral shouldn't count for or against a store's feedback
percentage.
|
Again, that would be fine but they also then need to change what the percentage
is called and probably also decide what the current percentage praise is being
shown for.
|
Right now it's called "Praise", an odd description even under the
current system.
| | Neutral is not praise, but it is still feedback. The percentage praise acts (or
should act) as a warning to buyers to check feedback if it is not 100%. For example,
if a store has 90 positive and 10 neutrals, I think that it should be flagged
up to buyers that the seller is probably not as good as a second store with 90
positives and no neutrals. Both stores would have an overall score of 90 and
if neutrals are ignored when determining the percentage praise, then they would
both have a 100% rating. However, there is a clear difference between the stores.
Should buyers be warned to check feedback in such circumstances, or should it
be hidden in the way the rating is calculated, pretending that both stores have
the same customer feedback.
|
Currently, if Store A has 90 positives and 10 neutrals and Store B has 90 positives
and 10 negatives, the feedback percentage is the same for both. This is misleading.
| | I also think it is important to remember that an imperfect score of less than
100% does not mean that buyers cannot or will not buy from a particular seller,
but the percentage praise is there to suggest to buyers that they check the feedback
if the feedback is not all positive. They can then judge whether it is important
to them.
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Adding something like "Click to see feedback" under the feedback percentage
is sorely needed. I discovered the click-through accidentally. You are then shown
all feedback sorted by type and nothing is hidden.
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| Author: | zorbanj | | Posted: | Mar 12, 2024 08:55 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 36 times | | Topic: | Suggestions | |
| In Suggestions, yorbrick writes:
| |
And when should positive feedback fall off the percentage calculation? The rating
is pointless if it is manipulated to make stores look better than the feedback
received suggests.
|
Sliding window where *all* feeeback older than the window falls off. Ebay does
this. Also, neutral feedbacks dinging the feedback percentage also needs to be
done away with. A neutral shouldn't count for or against a store's feedback
percentage.
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| Author: | zorbanj | | Posted: | Mar 11, 2024 21:27 | | Subject: | Re: Feedback. Negative and Neutral impact. | | Viewed: | 38 times | | Topic: | Suggestions | |
| In Suggestions, margaretcm writes:
| | I’m sure this had been suggested before, but I just received my first neutral
feedback (sad day) from a new buyer. I’d be more inclined to be accepting the
neutral if it was from a seasoned bricklinker, but I don’t think these new buyers
realize the impact of their feedback. Honestly, I would even care if it actually
fell off at some point. So here’s my suggestion:
There should be room for redemption.
|
Absolutely. Even eBay, a platform openly hostile to sellers, lets feedback fall
off after a year.
Unfortunately, unless you get the buyer to rescind the feedback you will be stuck
with it forever. There are sellers here with neutral feedback from 15 years ago
that is still counted in the store feedback percentage. This has been brought
up countless times and nothing changes.
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| Author: | zorbanj | | Posted: | Mar 10, 2024 12:29 | | Subject: | Re: Used sets and brick separator | | Viewed: | 46 times | | Topic: | Selling | |
| In Selling, jbroman writes:
| | When listing used sets, do we have to include the brick separator to make it
complete?
I have a bunch of orange, but none in Dark Turquoise.
|
No, unless it's part of the model. Be that as it may, I always include one
because I have too many of them. In your case I would list the set as complete
with a note that an orange instead of Dark Turquoise brick separator is included.
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| Author: | zorbanj | | Posted: | Mar 7, 2024 09:14 | | Subject: | Re: Bought used figures as new | | Viewed: | 46 times | | Topic: | Problem Order | |
| In Problem Order, BrickUnion writes:
| |
My question now:
I never wanted or needed to write someone a neutral or negative feedback,
but this one really deserves one. However, I am afraid that I will get a negative
feedback from him in revenge. I am still at 100% positive feedback, my store
has almost 1000 orders. I want to keep it that way, and i don't mean the
almost 1000 orders .
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Your stores feedback percentage is not affected by feedback received as a buyer.
The 100% will stay there even if you get a negative feedback as a buyer.
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