Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | dcarmine  | | Posted: | Mar 1, 2023 21:32 | | Subject: | Re: Can someone help me with Macro tags by DM? | | Viewed: | 39 times | | Topic: | Help | |
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| In Help, wildchicken13 writes:
Thanks, I think I have it sorted out for now.
Donna
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| Author: | dcarmine | | Posted: | Mar 1, 2023 16:38 | | Subject: | Can someone help me with Macro tags by DM? | | Viewed: | 64 times | | Topic: | Help | |
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| I lost my macro tags for a custom invoice template. I would prefer help through
BL DM or email.
Thanks,
Donna
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| Author: | dcarmine | | Posted: | Mar 1, 2023 14:18 | | Subject: | Did the default invoice change? | | Viewed: | 95 times | | Topic: | Problem | |
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| Hi, looks like my auto invoice is broken.
Did the blabber at the beginning of an invoice that Bricklink put in (hidden
until you send the invoice) is gone. I reset the default and it's still
gone. That broke my auto invoices for orders that are not instant checkout.
Did that get changed? That's an awful big change with no notice!!
If I'm missing something please inform me so I can fix it.
Thanks
Donna
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| Author: | dcarmine | | Posted: | Jan 27, 2023 10:47 | | Subject: | Re: Tell Me: What Do Sellers Want Most? | | Viewed: | 54 times | | Topic: | General | |
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| Wow, this is great.
Thank you to everyone that has left a comment here. Please know that I am reading
all of them and making a list to take to the meeting.
Keep leaving as much as you feel needs to be worked on, all will be shared at
the meeting.
Thank you so much
Donna
In General, dcarmine writes:
| | Most of you know that I am on the BrickLink Marketplace Panel group of which
Admin Tanja. We will be meeting next Wed, Feb 1, and I need some seller feedback
to share with the group.
During the last meeting we were told that the plan for seller tools was scraped
because what was being developed did not fit in with the plan for the new site.
(Yes there is a plan to write a new site). Yes, I am MORE than disappointed that
we, once again, are not getting anything new to help us.
So I am wanting your seller input that can get us a few things now, to work with
this site, to hold us over until the new site is done. My recollection is the
next two years.
I have a few pet peeves that I will be sharing, but I want to hear your annoyances.
I know they are many, hit me. I'll do what I can.
Post here or PM me, either way is fine.
Thanks
Donna Carmine
Nebraska Brick Store
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| Author: | dcarmine | | Posted: | Jan 27, 2023 10:44 | | Subject: | Re: Tell Me: What Do Sellers Want Most? | | Viewed: | 44 times | | Topic: | General | |
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| Thank you for your perspective. I will pass on the support for what is happening
now.
Donna
In General, popsicle writes:
| | In General, dcarmine writes:
| | Most of you know that I am on the BrickLink Marketplace Panel group of which
Admin Tanja. We will be meeting next Wed, Feb 1, and I need some seller feedback
to share with the group.
|
Share with them from me, that they're doing a fine job. To keep it up and
thank you. (I'll be under anesthesia Feb 1st, but will try and send good
thoughts towards you and the group while out)
| |
During the last meeting we were told that the plan for seller tools was scraped
because what was being developed did not fit in with the plan for the new site.
(Yes there is a plan to write a new site). Yes, I am MORE than disappointed that
we, once again, are not getting anything new to help us.
|
Kinda feel out of touch in reading "MORE than disappointed?" as I'm
not disappointed in the least with BL, nor have I been in some time. But I'm
sure there are as you say, things new that would be helpful, which I look forward
to reading here, when I get the chance.
| |
So I am wanting your seller input that can get us a few things now, to work with
this site, to hold us over until the new site is done. My recollection is the
next two years.
I have a few pet peeves that I will be sharing, but I want to hear your annoyances.
I know they are many, hit me. I'll do what I can.
Post here or PM me, either way is fine.
|
"I know they are many?" I actually haven't any annoyances, not with
how BL currently operates. Could things be yet better? Of course, as is it with
all things including ourselves. There's always room for improvement.
-Have some fun and thanks.
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| Author: | dcarmine | | Posted: | Jan 27, 2023 10:41 | | Subject: | Re: Tell Me: What Do Sellers Want Most? | | Viewed: | 41 times | | Topic: | General | |
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| As I see it, nothing is too strong. We have been left behind and I want to make
that clear at the meeting.
Thank you for your suggestions.
Donna
In General, MidwestBrick writes:
| | In General, dcarmine writes:
| | Most of you know that I am on the BrickLink Marketplace Panel group of which
Admin Tanja. We will be meeting next Wed, Feb 1, and I need some seller feedback
to share with the group.
During the last meeting we were told that the plan for seller tools was scraped
because what was being developed did not fit in with the plan for the new site.
(Yes there is a plan to write a new site). Yes, I am MORE than disappointed that
we, once again, are not getting anything new to help us.
So I am wanting your seller input that can get us a few things now, to work with
this site, to hold us over until the new site is done. My recollection is the
next two years.
I have a few pet peeves that I will be sharing, but I want to hear your annoyances.
I know they are many, hit me. I'll do what I can.
Post here or PM me, either way is fine.
Thanks
Donna Carmine
Nebraska Brick Store
|
A lot. I want a lot of stuff. I do agree with items others have mentioned to
reduce confusion within the website, but am going to take a different angle here.
I'll try to keep the list short and focus mostly on increasing what Buyers
want cause it falls in line with what sellers want, which is increased sales,
increased traffic, and increased daily excitement putting together Lego orders
for other lovers of Lego. I can't tell you the joy I receive every time someone
visits my store and then the additional joy of seeing an order that I can go
pack up and fulfill.
1) I want buyers to know that BrickLink exists so more of them come here vs going
to Amazon. I don't have the answers on how you advertise but I can't
say I've ever seen any either. Put it this way, there is not 1 person in
my life that I have discussed Lego with that has ever heard of BL prior to me
introducing them to it. We are not talking about a few people, this is hundreds
of friends and family. They all have children, nearly all those children love
building Lego, nearly all those children receive at least 1 Lego set for Xmas/birthdays...
yet none know where to purchase Lego beyond Amazon, Walmart, or Target. What
really hurts though is many of them really dislike the invoice system, see #2
below as they want to shop, checkout and then see their purchase in their mailbox.
They don't want delays in-between.
2) For Domestic Orders as I think this should be possible for every country but
I am not sure entirely - I want every store to be required to have Instant Checkout
for every order cause I am growing tired of seeing the posts about X seller is
now charging this, or personally when I see X seller charging Retail shipping
vs Commercial... every store can keep their terms on costs but each store should
be fully capable of figuring out what works for them to provide instant checkout
with shipping costs built in too at various levels. It isn't difficult to
know our own inventory and know how much shipping would approximately cost for
domestic orders and if a seller gets burned a little, like many of us have, we
learn from it and move on.
3) along with #2 as I don't see that happening, then stores that are 100%
instant checkout from a buyers perspective, should be highlighted for them so
a buyer knows that they can fully checkout and bypass having to wait for invoices
etc... we should be adapting to what buyers want vs buyers having to adapt to
what each seller wants. I want to buy things from other sellers too, but as
an example, am SOOOO tired of being quoted Retail shipping when I know they are
paying commercial. I decline every single quote or request for shipping cost
when I know it is much higher than what I know they would actually be paying
especially when I ship orders every day and have the capacity to look up what
actual shipping would be from Point A to Point B. Some terms specifically say
"retail" which is fine, I just avoid them, but many are not clear enough.
Maybe this list is too strong and maybe too difficult and some sellers would
be turned off by these ideas. I have no doubt that many sellers would dislike
having to implement the above, however, for the betterment of the site, I think
it would do wonders to really help streamline Bricklink to be more what buyers
want to retain them and gain new customers for everyone, and add in a little
advertising and this could really become the 1st place customers go to get their
Lego.
Thanks
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| Author: | dcarmine | | Posted: | Jan 27, 2023 10:38 | | Subject: | Re: Tell Me: What Do Sellers Want Most? | | Viewed: | 36 times | | Topic: | General | |
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| Thank you! The shipping API is one I had brought up in previous meeting, but
I had planned to bring it up again.
Donna
In General, Yo_Yo_Flamingo writes:
| | In General, dcarmine writes:
| | Most of you know that I am on the BrickLink Marketplace Panel group of which
Admin Tanja. We will be meeting next Wed, Feb 1, and I need some seller feedback
to share with the group.
During the last meeting we were told that the plan for seller tools was scraped
because what was being developed did not fit in with the plan for the new site.
(Yes there is a plan to write a new site). Yes, I am MORE than disappointed that
we, once again, are not getting anything new to help us.
So I am wanting your seller input that can get us a few things now, to work with
this site, to hold us over until the new site is done. My recollection is the
next two years.
I have a few pet peeves that I will be sharing, but I want to hear your annoyances.
I know they are many, hit me. I'll do what I can.
Post here or PM me, either way is fine.
Thanks
Donna Carmine
Nebraska Brick Store
|
Here's a few ideas, in order of importance:
1. USA Shipping zones for Instant checkout (connected to the USPS API). This
one is stupidly simple, and should have been implemented 5 years ago now when
Instant Checkout was rolled out (5 years already! Wow!)
2. Part/set sales analytics. If I know what's most popular for me, it helps
me better serve my buyers.
3. Instructions/Boxes check boxes when listing sets. Check a box if the set has
instructions, and that is automatically part of the listing.
This one has two benefits:
Buyers can easily sort for used sets that have the instructions/box (similar
to how we can filter on New/Used condition.
And secondly, instant checkout can factor this in when calculating shipping.
How, you ask?
If the checkbox for if the set includes the Box is not checked, that Instant
Checkout can remove the weight of the LEGO Box (we have that in the set inventory,
after all!) from the total order weight. This helps out both buyers and sellers,
by creating more accurate Instant Checkout invoices.
If you have any questions, please feel free to reach out to me!
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| Author: | dcarmine | | Posted: | Jan 27, 2023 10:36 | | Subject: | Re: Tell Me: What Do Sellers Want Most? | | Viewed: | 37 times | | Topic: | General | |
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| In General, Brick_Qc writes:
| | - Add a Median price (in addition to the Average) in the Pricing guide, so sellers
who sells at outrageous price don't ^%$*& the price guide.
- Different store's minimum buy prices depending on location.
- Fix the neutral FBs so they don't bring down a store's praise %.
Thanks
|
Got it, thank you!
Donna
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| Author: | dcarmine | | Posted: | Jan 27, 2023 10:35 | | Subject: | Re: Tell Me: What Do Sellers Want Most? | | Viewed: | 49 times | | Topic: | General | |
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| In General, jennnifer writes:
| | In General, dcarmine writes:
| | Most of you know that I am on the BrickLink Marketplace Panel group of which
Admin Tanja. We will be meeting next Wed, Feb 1, and I need some seller feedback
to share with the group.
During the last meeting we were told that the plan for seller tools was scraped
because what was being developed did not fit in with the plan for the new site.
(Yes there is a plan to write a new site). Yes, I am MORE than disappointed that
we, once again, are not getting anything new to help us.
So I am wanting your seller input that can get us a few things now, to work with
this site, to hold us over until the new site is done. My recollection is the
next two years.
I have a few pet peeves that I will be sharing, but I want to hear your annoyances.
I know they are many, hit me. I'll do what I can.
Post here or PM me, either way is fine.
Thanks
Donna Carmine
Nebraska Brick Store
|
Thanks for reaching out. While I understand why a new site is necessary, just
the thought of how much we may lose in the process makes me depressed.
Anyway, here are my suggestions:
Fix wording on Onsite payment required 'Seller does not support shipping...'
so people can actually figure out what is going wrong.
Move Request a Quote to the beginning of the transaction, and clean up the misleading
wording on every step of the checkout process.
Clean out the 'Shared Shipping Methods' and stop giving new sellers the
impression that they can just pick one of those outdated methods and have their
shop magically charge the right price for postage.
Fix the permanent 'Completed' Order Status if a seller mistakenly sets
it.
Fix the phantom order/payment issue that's been reported. (I just had one
this week: payment but no order.)
Find a way for us to submit sales tax payments when a buyer can't or won't
use the Onsite payments.
Requested Quotes should trigger the same yellow number notification icon that
messages do so we don't miss them.
Only make site changes during BrickLink office work hours to reduce overnight
and weekend downtime that adversely affects European sellers.
Respond more to issues in the Forum or create a place where members can track
known issues.
Yep! There's more but you only have so much time I would guess.
Thanks,
Jen
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Wow, this is great. Thank you!
Donna
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| Author: | dcarmine | | Posted: | Jan 27, 2023 10:34 | | Subject: | Re: Tell Me: What Do Sellers Want Most? | | Viewed: | 46 times | | Topic: | General | |
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| Thank you, I'm making a list and will make sure your idea is presented.
Donna
In General, BrickScope writes:
| | In General, dcarmine writes:
| | So I am wanting your seller input that can get us a few things now, to work with
this site, to hold us over until the new site is done. My recollection is the
next two years.
|
I'd like to optimize shipping by making it easy for buyers to know and to
encourage them to fill up more product without crossing over into the next price
class. For example, someone orders 1 oz of product, but I can ship for nearly
the same up to 1 pound. Tell the buyer automatically upon order completion how
much they have left, or maybe give them a % off incentive to add more to the
order. Win-win for buyer and seller.
Zoe
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| Author: | dcarmine | | Posted: | Jan 27, 2023 10:32 | | Subject: | Re: Tell Me: What Do Sellers Want Most? | | Viewed: | 55 times | | Topic: | General | |
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| I will certainly ask for this, I agree.
Thanks
Donna
In General, crazylegoman writes:
| | If sellers received a small credit for approved catalog additions (photos, inventories.
etc.) that would be nice. The credit could be used towards their seller fees,
and the catalog additions would help everyone overall.
David
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| Author: | dcarmine | | Posted: | Jan 26, 2023 14:13 | | Subject: | Tell Me: What Do Sellers Want Most? | | Viewed: | 622 times | | Topic: | General | |
|
| Most of you know that I am on the BrickLink Marketplace Panel group of which
Admin Tanja. We will be meeting next Wed, Feb 1, and I need some seller feedback
to share with the group.
During the last meeting we were told that the plan for seller tools was scraped
because what was being developed did not fit in with the plan for the new site.
(Yes there is a plan to write a new site). Yes, I am MORE than disappointed that
we, once again, are not getting anything new to help us.
So I am wanting your seller input that can get us a few things now, to work with
this site, to hold us over until the new site is done. My recollection is the
next two years.
I have a few pet peeves that I will be sharing, but I want to hear your annoyances.
I know they are many, hit me. I'll do what I can.
Post here or PM me, either way is fine.
Thanks
Donna Carmine
Nebraska Brick Store
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| Author: | dcarmine | | Posted: | Jan 9, 2023 16:23 | | Subject: | Re: Order says PAID but payment does not show up | | Viewed: | 21 times | | Topic: | Selling | |
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| Yes, I have had a few buyers try this trick to get me to send the order out without
checking if the payment was actually made. After a few invoices and notices
to pay, I end up having to cancel the order and move on.
Donna
In Selling, MissMars writes:
| | Okay, so what appears to have happened is that the buyer made the purchase then
cancelled it in some way to where over here it is posted PAID but on the Paypal
end it was cancelled. I don't know if this is an attempt to scam or not.
In Selling, 1001bricks writes:
| | In Selling, MissMars writes:
| | In Selling, Nicolasamico37 writes:
| | Hi,
Did you send the Invoice to the buyer ?
If yes, are you sure your Paypal address is the right one on the invoice ?
Are you sure the payment has been made with Paypal ?
If the buyer use the link in the order detail, the email after is automatic.
You also receive an email if the payment is done inside Paypal directly.
I recommand asking the buyer if any payment has been made. If not, you can change
the order status yourself and send the invoice to the buyer.
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I did not have to send an invoice to the buyer.
|
You mean, it wasn't treated by Auto Checkout?
If not, then the buyer is free to click on the "Paid" check box any time
- paid or not.
Some of other languages may understand they have to click this for being able
to pay, I've talked to a few of them...
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| Author: | dcarmine | | Posted: | Jan 6, 2023 16:13 | | Subject: | Re: Cancel Order | | Viewed: | 38 times | | Topic: | Problem Order | |
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| In Problem Order, jennnifer writes:
| | In Problem Order, SylvainLS writes:
| | In Problem Order, jennnifer writes:
| | […]
There is tons of confusion about this topic and no Help. Except for our brilliant
Forum sellers of course...
|
There’s people who are selling brilliant forums here?
And we get stuck with this old one and the crippled Studio one?
|
Forgive me... I've spent the morning adding mini doll parts to the catalog
and my brain is just not forming regular grammar syntax word things anymore.
Jen
|
Brain fog can be a sign of dehydration (I know because I have it  ) Get something
to drink and see if it helps. Probably something non-alcoholic.
Anyway, everything you do is AWESOME, so be proud. I appreciate what you do!!
Donna
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| Author: | dcarmine | | Posted: | Dec 18, 2022 11:53 | | Subject: | Re: Messages from a potential Buyer | | Viewed: | 57 times | | Topic: | Selling | |
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| There is a seller on bricklink that asks for this kind of price reduction all
the time. I found that she was a reseller on Amazon and is always looking for
a discount on a set you have that she has already sold. I won't allow her
to buy from my store anymore because of her insistence that I offer a discount
plus shipping.
After I blocked her from buying from my store she accused me of hurting small
children who she buys sets for for Christmas and birthdays. She has changed
her username several times to try and get around being blocked. Because she always
asks for the same kind of discount I know who it is. I believe she lives in New
Jersey.
The probable reason why you got two messages about the same set to two separate
zip codes is because she can't keep her messages straight. She's probably
selling things so fast and wanting to get them shipped to the buyer so quickly
that she made a mistake and sent you two messages about the same set.
If this is the seller I'm talking about you should be cautious in dealing
with her.
Just my observation and opinion.
Donna
In Selling, Alizarin writes:
| | Hello!
This post isn't to ask for help, but just to see if anyone else has experienced
this and/or knows why this might have happened.
I got two nearly identical messages from a user who wanted to see if they could
buy a set for less than what I had it listed for. Both messages were sent at
the same exact time. They asked for a flat price including shipping costs, and
it was the same price in both messages they sent to me. The odd thing about the
messages though was that for one message they wanted me to ship to one zip code,
and in the other message they wanted me to ship to a totally different zip code
(at least 1200 miles (2000 km) away from the previous zip code).
As I thought the price I had listed the set for was reasonable, I politely declined
their offer. I have not heard anything back from them so far.
Any insight would be appreciated, and feel free to ask questions if you need
more info.
Thanks,
Alizarin
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| Author: | dcarmine | | Posted: | Dec 1, 2022 19:43 | | Subject: | Re: So THAT'S why they added My Collection | | Viewed: | 105 times | | Topic: | General | |
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| In General, crazylegoman writes:
| | I suppose the recent addition of the My Collection feature makes a bit more sense
now... at least from the company's perspective.
David
|
Cool. Whenever I see this kind of stuff, I remind myself that they will mine
the data info to possibly sell.
I see it less likely from TLC. They will probably use it more in house to produce
future products.
I always like reward points!!
Donna
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|
| In Catalog Identification, normann1974 writes:
| | Help is appreciated.
/Jan
|
I have a background in the printing industry. Manufacturers will print white
first on a dark part so the red, which has a transparent property, doesn't
get lost on a dark color. You can see this with the pockets that are printed
on the upper part of the legs. There is no white printing underneath and the
color gets lost.
The black that is printed around the design is used to keep any white ink that
is printed first from showing around the red design. It is very common in t-shirt
printing when the shirt is a dark color.
I've known that TLG printed this way, but this is interesting to actually
see the results so close up.
Thanks,
Donna
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| Author: | dcarmine | | Posted: | Sep 15, 2022 17:18 | | Subject: | Re: What sticker set did this come from??? | | Viewed: | 29 times | | Topic: | Help | |
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| In Help, Nicolasamico37 writes:
| | Seems to be here, top right
Nicolas
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Nice find!!
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| Author: | dcarmine | | Posted: | Sep 15, 2022 17:16 | | Subject: | Re: No Responses and Help Ticket System down | | Viewed: | 23 times | | Topic: | Help | |
|
| You don't have to pay the BL fee if you cancel the "order" of the buyer who
disappeared. Canceling the order will give you a credit on your BL Fees account.
If the fee amount is the same as the BL fee you didn't pay, it will zero
out your BL fee account and you will be back in compliance.
I don't know where to go from there. If they don't reinstate you store
right away you will have to try the help desk again or contact Admin-Russell
for help.
And, oh, If you already paid the BL fee you can still cancel the order and get
that credited back on your account.
I hope this helps.
Donna
In Help, crazylegoman4 writes:
| | I had a buyer disappear on my after sending the shipping quote. I was hoping
the transaction would still happen and I didn't cancel it right away. Then
BL sent me an invoice for this non-existent transaction. I contacted Help twice
and never heard anything back. Now they have suspended my store.
I cannot check on the previous help tickets because it tells me to log in (although
I am already logged in in another window) and then it says my password is wrong.
I have updated my password and now it says the new password is wrong. If I click
"forgot password" it says there is no user with my username or email. The site
is broken. There must be a way to resolve this issue besides paying an unearned
invoice to satisfy the system. All indication is I'll never get the money
back since I have had no response at all from BL for a month.
Has anyone been through this?
Thanks
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| Author: | dcarmine | | Posted: | Sep 12, 2022 19:07 | | Subject: | Re: Feedback and Reply to Feedback | | Viewed: | 40 times | | Topic: | Problem | |
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| In Problem, zorbanj writes:
| | Buyer has 30 days to remove feedback from the date that it was posted. You can't
change feedback, you delete and post new feedback or no feedback. Your reply
will be deleted if the buyer deletes the original negative feedback they left
you.
In Problem, dcarmine writes:
| | I have a new user who left me negative feedback. He left the feedback before
telling me he had received the wrong items. I am currently fixing this problem
and thought about leaving a reply that it's being fixed.
My question is: If I leave a reply, can he still change his feedback once the
problem is resolved?
Thanks for your help
Donna
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|
Thanks!
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| Author: | dcarmine | | Posted: | Sep 12, 2022 16:20 | | Subject: | Feedback and Reply to Feedback | | Viewed: | 131 times | | Topic: | Problem | |
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| I have a new user who left me negative feedback. He left the feedback before
telling me he had received the wrong items. I am currently fixing this problem
and thought about leaving a reply that it's being fixed.
My question is: If I leave a reply, can he still change his feedback once the
problem is resolved?
Thanks for your help
Donna
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| Author: | dcarmine | | Posted: | Sep 7, 2022 15:39 | | Subject: | Re: RIP old advent trays | | Viewed: | 71 times | | Topic: | Catalog | |
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| In Catalog, yorbrick writes:
| | In Catalog, jennnifer writes:
| | You were so useful for sorting...
Here is the tray in set
|
I wasn't a fan of the previous paper ones for sorting any way. The plastic
ones were good, but the paper ones have a bit of "bite" on the surface making
it harder to scoop parts out.
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+1
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| Author: | dcarmine | | Posted: | Jul 1, 2022 15:51 | | Subject: | Re: CO delivery tax on July 1 2022 | | Viewed: | 46 times | | Topic: | Taxes | |
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| In Taxes, amyfol writes:
| | Hi!
As of July 1 2022 a Retail Delivery Fee (RDF) of $0.27 must be paid when shipping
to the state of Colorado. See: https://tax.colorado.gov/retail-delivery-fee
Is the Bricklink system prepared to handle this extra tax?
Regards,
Rick
Kentuckiana Bricks
|
OMG!!! What politian in CO has all the shipping companies in their pocket!!
Now all the states will go the same route.
I thought this country was founded (partly) because they didn't want to pay
taxes to England! I am really tired of getting "Fee-ed" on everything!
*rolling eyes and walking away*
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| Author: | dcarmine | | Posted: | May 2, 2022 16:48 | | Subject: | Re: Pirate Ship | | Viewed: | 38 times | | Topic: | Help | |
|
| I moved to PirateShip just before PP went to Shipstation. So glad I did. I
love it, the prices are great, you can choose from USPS and UPS (without a UPS
account) You can also use USPS Flat rates and Regional rates. You can get insurance
for international first class package, it uses Shipsurance.
The main reason I moved was because PP was allowing USPS to lock down my label
making ability when the new USPS scanner said I didn't pay enough on a package.
The problem was my 2oz package was on top of a 3lb box. They do take a picture
of the offending scan and it's always their mistake. I had to pay the upcharge
fee to USPS to allow me to make labels again. I then had to dispute the charge
to USPS to get my money back. The dispute process is long, complicated and can
take up to 2 months. Someone here told me to try PirateShip.
Now when the USPS screws up and says I owe more money on a 2oz package, I get
a notice from PirateShip about it and a link to dispute it. It was cleared in
2 weeks. I'm not going back to PP.
PirateShip allows for import of addresses from Ebay, Etsy, and a bunch of others,
but not BL yet. The copy/paste is easy. Copy the entire address from PP and
paste into a large box at the top and PS fills in all the info automatically.
You can make a preset package size and weight if you use the same packaging
most of the time. You can create a preset return address also.
It's free, try it and see if it will work for you.
HTH
Donna
|
|
| Author: | dcarmine | | Posted: | Apr 22, 2022 14:09 | | Subject: | Re: Lego Dimension toy tag for Batmobile XBOX 1S | | Viewed: | 34 times | | Topic: | Wanted | |
|
| In Wanted, CaliforniaMom writes:
| | Help! We got a brand new Lego Dimensions set for my kid and teh Batmobile won't
work.
Lego suggested we needed a new toy tag for the Batmobile.
Can you sell us one?
Thank you.
|
Since something is not working, it might be the toy tag with the electronics,
which is this one:
* | | 18605c01pb01 Dimensions Toy Tag 4 x 4 x 2/3 with 2 Studs and Trans-Light Blue Bottom with Black Batman Logo on Dark Bluish Gray Background, Gold Highlights Pattern (Batman)
Parts: Electronics |
From this set:
The one mentioned by the other helpful user is only plastic and cannot connect
to the Xbox.
HTH
Donna
|
|
| Author: | dcarmine | | Posted: | Apr 18, 2022 17:18 | | Subject: | Re: Are sales (much) lower as usual? | | Viewed: | 86 times | | Topic: | Selling | |
|
| There is always a slump in the spring. With the warmer weather people go outside
to play, instead of inside playing with Lego. Every year!
Donna
In Selling, Gaston.La.Brick writes:
| | I'm not running a high traffic shop, but the last few weeks the amount of
orders is significantly less as other weeks. Usually, I get a few orders a day.
Last two weeks only 2 orders per week.
Do other sellers notice decreased (relative) sales volume as well, or should
I investigate something wrong with my shop?
Of course the economic/energy/inflation problems might explain it; still I wonder
if it's a trend others notice as well.
Thank you so much for your feedback.
|
|
|
| Author: | dcarmine | | Posted: | Apr 12, 2022 12:29 | | Subject: | Re: Brittle RB and Dark Red, What do you do? | | Viewed: | 49 times | | Topic: | Problem Order | |
|
| Thank you everyone for your replies. All of that information is very helpful.
Donna
In Problem Order, dcarmine writes:
| | I have a customer tell me that a large part of these colored parts that I sent
are brittle. While I understand this problem, this is the first time anyone
has contacted me about this.
First a few facts: Out of the 75 total parts in the order, there were 43 total
items of these colors, 20 new, 23 used. 33 were Reddish Brown and 10 were Dark
Red. He says 32 of the 43 were brittle. It was a mix of 2x4 bricks and various
sizes of 2xn plates. I don't ever stack new parts, so I can't really
test them. I do stack used parts, but unstack them before I ship. I have had
brittle used parts break when I unstack them with my fingers.
He chose my offer to replace them, with the info that I can only do this once.
He told me he found the brittle ones when he used the brick separator to take
them apart (he put them together). When I pulled the replacement parts I put
them together and pulled them apart, similar to what he did. Of the 32 replacements
I found only 4 to be brittle. It took a LOT of force with the separator to break
them.
I am irritated with this situation. One, because of the high number of parts
he is telling me broke. I have never had that many parts break on me in the 19
years of buying and selling here. Two, because it is costing me more than the
order total to ship the replacements.
I have shipped the replacements regardless, it's built into my prices. I
always try to make it right.
What have you done in these situations? What is your experience with brittle
bricks? Are these brittle ones only from the 2004-2008 era? I don't think
I have anything new from that time still.
Thanks for your input,
Donna
|
|
|
| Author: | dcarmine | | Posted: | Apr 11, 2022 19:33 | | Subject: | Re: Brittle RB and Dark Red, What do you do? | | Viewed: | 49 times | | Topic: | Problem Order | |
|
| Thanks, that's very helpful.
Donna
In Problem Order, Nubs_Select writes:
| | 1 way I check pieces to see if they are brittle is I “wiggle” them to see if
they break and if I part out a new set from the time that it was more prevalent
I also test them (very gently dosnt cause any harm to the item unless it’s a
brittle piece) and can often find out pretty easy if they are brittle without
even having to break the item by feeing it’s resistance to it. I recently listed
a whole bunch of larger reddish brown plates and with the “wiggle” test almost
half of them broke and I had to throw them out but it does seam to work
|
|
|
| Author: | dcarmine | | Posted: | Apr 11, 2022 19:18 | | Subject: | Brittle RB and Dark Red, What do you do? | | Viewed: | 165 times | | Topic: | Problem Order | |
|
| I have a customer tell me that a large part of these colored parts that I sent
are brittle. While I understand this problem, this is the first time anyone
has contacted me about this.
First a few facts: Out of the 75 total parts in the order, there were 43 total
items of these colors, 20 new, 23 used. 33 were Reddish Brown and 10 were Dark
Red. He says 32 of the 43 were brittle. It was a mix of 2x4 bricks and various
sizes of 2xn plates. I don't ever stack new parts, so I can't really
test them. I do stack used parts, but unstack them before I ship. I have had
brittle used parts break when I unstack them with my fingers.
He chose my offer to replace them, with the info that I can only do this once.
He told me he found the brittle ones when he used the brick separator to take
them apart (he put them together). When I pulled the replacement parts I put
them together and pulled them apart, similar to what he did. Of the 32 replacements
I found only 4 to be brittle. It took a LOT of force with the separator to break
them.
I am irritated with this situation. One, because of the high number of parts
he is telling me broke. I have never had that many parts break on me in the 19
years of buying and selling here. Two, because it is costing me more than the
order total to ship the replacements.
I have shipped the replacements regardless, it's built into my prices. I
always try to make it right.
What have you done in these situations? What is your experience with brittle
bricks? Are these brittle ones only from the 2004-2008 era? I don't think
I have anything new from that time still.
Thanks for your input,
Donna
|
|
| Author: | dcarmine | | Posted: | Mar 10, 2022 23:50 | | Subject: | Re: What happened to bickset.com | | Viewed: | 63 times | | Topic: | General | |
|
| In General, dcarmine writes:
| | Is anyone else having trouble accessing brickset today? I am geting 501 and
now a web page with info about a host error.
Thanks
Donna
|
It's fixed. YAY!
|
|
| Author: | dcarmine | | Posted: | Mar 10, 2022 23:06 | | Subject: | Re: What happened to bickset.com | | Viewed: | 63 times | | Topic: | General | |
|
| In General, tmtomh writes:
| | In General, dcarmine writes:
| | In General, randyf writes:
| | In General, dcarmine writes:
| | Is anyone else having trouble accessing brickset today? I am geting 501 and
now a web page with info about a host error.
Thanks
Donna
|
I have not been able to access it since ~1:00pm EST today (that is when I first
tried). It is making my job harder because I have to go directly to LEGO.com
and download instruction manuals to verify all sorts of things.
|
I just had a thought...Could it be a host problem because of the war in Ukraine?
|
Brickset's WHOIS entry gives no indication that its servers are located in
Russia or Ukraine. It seems to be a garden-variety outage. Brickset's Twitter
says they are aware of the issue and working to fix it.
|
Thanks for the info. I'm kind of surprised that no one here posted about
this before now...anyway I hope it turns out well for them.
For those who have been here since Dan......been there, done that. 
|
|
| Author: | dcarmine | | Posted: | Mar 10, 2022 22:45 | | Subject: | Re: What happened to bickset.com | | Viewed: | 42 times | | Topic: | General | |
|
| In General, randyf writes:
| | In General, dcarmine writes:
| | Is anyone else having trouble accessing brickset today? I am geting 501 and
now a web page with info about a host error.
Thanks
Donna
|
I have not been able to access it since ~1:00pm EST today (that is when I first
tried). It is making my job harder because I have to go directly to LEGO.com
and download instruction manuals to verify all sorts of things.
|
I just had a thought...Could it be a host problem because of the war in Ukraine?
|
|
| Author: | dcarmine | | Posted: | Mar 10, 2022 22:21 | | Subject: | What happened to bickset.com | | Viewed: | 254 times | | Topic: | General | |
|
| Is anyone else having trouble accessing brickset today? I am geting 501 and
now a web page with info about a host error.
Thanks
Donna
|
| Author: | dcarmine | | Posted: | Feb 13, 2022 11:16 | | Subject: | Re: Truly impressed! | | Viewed: | 51 times | | Topic: | General | |
|
| In General, maxx3001 writes:
| | Got this picture from someone and am truly impressed with the work and craft.
It would not surprise me if this could be found in an official LEGO store.
Enjoy,
Maxx
|
I usually don't like old wood furniture that's been "refurbished" with
paint, but this is amazing. Thanks for sharing, I might have to make one myself.
Donna
|
|
| Author: | dcarmine | | Posted: | Feb 10, 2022 20:27 | | Subject: | Re: Instructions for NSS are incomplete | | Viewed: | 36 times | | Topic: | Problem Order | |
|
| In Problem Order, Shiny_Stuff writes:
| | In Problem Order, dcarmine writes:
| | Hi all,
I had a new buyer file an NSS for missing pieces. I was never contacted about
the situation, yet they waited the 7 days after the order was placed to make
the NSS on me.
No big deal, I always correct my mistakes at my cost. The problem is that the
Help Center instructions do not say how cancel or have canceled by BL for either
the buyer or the seller.
I see many sellers post about getting it removed and the advice is to contact
the Help Desk. It would be nice to add more info on how to get it removed on
the Help Center page so both users know what to do when the problem is resolved.
Who is in charge of the Help Center pages? I don't see an admin for that.
Anyway, maybe the person who does the changes will see this and get it done.
Feel free to contact me about this.
Thanks,
Donna
|
The new HelpDesk Portal is a useful tool. I have had to use it twice, and both
times I got my resolution in less than 72 hours.
https://helpdesk.bricklink.com/Main/
____
|
Thanks
Donna
|
|
| Author: | dcarmine | | Posted: | Feb 10, 2022 20:26 | | Subject: | Re: Instructions for NSS are incomplete | | Viewed: | 27 times | | Topic: | Problem Order | |
|
| In Problem Order, macebobo writes:
| | In Problem Order, dcarmine writes:
| | Hi all,
I had a new buyer file an NSS for missing pieces. I was never contacted about
the situation, yet they waited the 7 days after the order was placed to make
the NSS on me.
No big deal, I always correct my mistakes at my cost. The problem is that the
Help Center instructions do not say how cancel or have canceled by BL for either
the buyer or the seller.
I see many sellers post about getting it removed and the advice is to contact
the Help Desk. It would be nice to add more info on how to get it removed on
the Help Center page so both users know what to do when the problem is resolved.
Who is in charge of the Help Center pages? I don't see an admin for that.
Anyway, maybe the person who does the changes will see this and get it done.
Feel free to contact me about this.
Thanks,
Donna
|
Is this the help page you are referring to?
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
|
Ok, no, but that needs to be, at the least, linked to the NSS page I read here:
https://www.bricklink.com/help.asp?helpID=110&q=Nss
Looking at how I got to the NSS page there is a link for that link.
Thank you,
Donna
|
|
| Author: | dcarmine | | Posted: | Feb 10, 2022 15:13 | | Subject: | Instructions for NSS are incomplete | | Viewed: | 115 times | | Topic: | Problem Order | |
|
| Hi all,
I had a new buyer file an NSS for missing pieces. I was never contacted about
the situation, yet they waited the 7 days after the order was placed to make
the NSS on me.
No big deal, I always correct my mistakes at my cost. The problem is that the
Help Center instructions do not say how cancel or have canceled by BL for either
the buyer or the seller.
I see many sellers post about getting it removed and the advice is to contact
the Help Desk. It would be nice to add more info on how to get it removed on
the Help Center page so both users know what to do when the problem is resolved.
Who is in charge of the Help Center pages? I don't see an admin for that.
Anyway, maybe the person who does the changes will see this and get it done.
Feel free to contact me about this.
Thanks,
Donna
|
|
| Author: | dcarmine | | Posted: | Jan 22, 2022 11:55 | | Subject: | Re: We have a new Inventories Administrator! | | Viewed: | 38 times | | Topic: | Inventories | |
|
| In Administrative, Admin_Russell writes:
Congrats, thank you for serving. I'm grateful you can do this for BrickLink.
Donna
|
|
| Author: | dcarmine | | Posted: | Jan 19, 2022 19:50 | | Subject: | Re: Newbie confusion! | | Viewed: | 61 times | | Topic: | Help | |
|
| In Help, ccroxton writes:
| | I have over 1000 pounds of Lego to list. I am confused by some terminology in
BL store setup. Is each color of each part number a LOT? In other words, black
2x4 is a different lot than red 2x4? What is a group? Why would you want/need
to charge additional fees for a large group of unrelated parts? Any suggestions
for making this enormous task any easier? Do pulled sets sell any better than
just pieces? Are all pieces expected to be washed and cleaned? I have about 25
pounds of sealed bags (new parts), but once you open the bags, handle the parts,
and then put them into the appropriate storage place, they will get slightly
scratched/scuffed. Is this expected, or is there a solution for this?
Sorry for so many questions, but with this many parts, I need to get as much
right as possible the first time around!
|
Adding used parts using the BL "Add Item" page is not your friend. Go to github.com
and search for "BrickStore". Download and install the app.
This app allows you to create a list of mix lots that then generates an .XML
file. That file can then be used on this page, https://www.bricklink.com/invXML.asp
, to upload many lots at one time. It's easy to use, but if you have trouble
look up "how to" videos on youtube.
HTH
Donna
|
|
| Author: | dcarmine | | Posted: | Jan 19, 2022 19:28 | | Subject: | Re: Castle in the Forest Original cost? | | Viewed: | 132 times | | Topic: | Designer Program | |
|
| In Designer Program, tEoS writes:
| | $179.99 + tax ($190.79 for me, but still on backorder).
In Designer Program, dcarmine writes:
| | Can someone please tell me the set price when crowd funding began? I can't
seem to find it anywhere. A link would be fine too.
TIA
Donna
|
|
Thanks
|
| Author: | dcarmine | | Posted: | Jan 19, 2022 18:36 | | Subject: | Castle in the Forest Original cost? | | Viewed: | 205 times | | Topic: | Designer Program | |
|
| Can someone please tell me the set price when crowd funding began? I can't
seem to find it anywhere. A link would be fine too.
TIA
Donna
|
| Author: | dcarmine | | Posted: | Jan 15, 2022 15:54 | | Subject: | Re: Missing packages ? | | Viewed: | 34 times | | Topic: | General | |
|
| In General, Stuart9 writes:
Wow, I had no idea. Since the porch pirates have been "handled" they've
found another way to get at it. The lengths people will go to. And for what?
Resell on ebay? Pawn shop? Underground reseller? It's maddening!
Donna
|
| Author: | dcarmine | | Posted: | Jan 11, 2022 15:45 | | Subject: | Re: Stockroom - No items Found | | Viewed: | 37 times | | Topic: | Technical Issues | |
|
| In Technical Issues, zorbanj writes:
| | When I try to access my stockroom, I get the attached error. I have 55 items
in my stockroom.
|
Me too!!!
|
|
| Author: | dcarmine | | Posted: | Jan 11, 2022 15:44 | | Subject: | Re: Stockroom, "Show All" inventory, dimensions | | Viewed: | 41 times | | Topic: | Technical Issues | |
|
| In Technical Issues, BrickAThon writes:
| | In addition to the major issues with Stockrooms right now, you can also not see
any inventory when selecting "Show All" - and to add insult to injury, now the
"dimensions" are all messed up which makes the input boxes super small.
AND - now I'm going through our shops inventory and only a couple of items
can be seen with any inventory - everything else is not showing up at all. Example:
Animal, Accessory (300 items in 1 lot), Animal, Air (750 items in 4 lots) show
up fine. Then, Animal, Body Part, Decorated (625 items in 3 lots) won't show
up at all - says ZERO items and it's very hit/miss - I have one that has
over 70 lots that comes in fine, but the ones around it do not.
HELP PLEASE.
This is insanity. There's no way to do proper work on your store like this...
Tracy
BrickAThon/BulkAThon
|
Me too!!!
|
|
| Author: | dcarmine | | Posted: | Jan 10, 2022 15:54 | | Subject: | Re: Pricing how to's. | | Viewed: | 84 times | | Topic: | Price Guide | |
|
| In Price Guide, Yellow.Brick writes:
| | I've been noticing in Rebrickable people are choosing my store when I might
have 90-93% of the parts for a MOC and others might have 98-99%.
|
How do you know this?
Donna
|
|
| Author: | dcarmine | | Posted: | Jan 5, 2022 20:30 | | Subject: | Re: "squishing" issue with packages | | Viewed: | 74 times | | Topic: | Shipping | |
|
| In Shipping, drskyscraperx4 writes:
| | Hello!
I got a message from a buyer today saying that their package was "squished" by
shipping machines and the part (a lego head) they ordered must have fallen out.
I'm giving them a full refund, but I'm wondering if it's me or
USPS that's at fault here, and if USPS is, if there's any way to get
a refund from them (I didn't insure it since it was just $6 total, but if
their equipment was responsible, that's on them, right?). I shipped via USPS
first class "large envelope", since my package was between 1/4" and 3/4" thick.
|
You can't use the large envelope option as others have said. There is an
option for a rigid object in an envelope that is non-machinable.
I've used this option a few times for things that are under one quarter of
an inch in width. I enclose the skinny part, like maybe a belt, between a folded
piece of light cardboard that is almost as big as the envelope. Then tape the
edges together making the cardboard taper out from the middle. USPS has a yellow
butterfly stamp, non-machinable rate, that I use to post it. I also have a rubber
stamp that stamps it "non-machinable" because I've had these go through the
machine and get wrecked.
The post office won't do anything about it unless you paid to insure it.
I once saw a comment by a seller to a postal worker. The seller hands the package
to the postal worker to be mailed. The postal worker figures out the postage
due and asks the seller if they want to buy insurance. The seller says "why would
I buy insurance?" The postal worker says "to make sure it gets there." The seller
says "why do I have to pay extra for you to just do your job correctly". *eyes
rolling*
HTH
Donna
|
|
| Author: | dcarmine | | Posted: | Dec 30, 2021 17:02 | | Subject: | Widen the default frame | | Viewed: | 110 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Although the options on the Orders Received page are unlimited automatic widening
based on the options picked, the Order Details Page and the Inventory Summary
page are fixed. Please see the attached photos.
On the Order Details page, the text of the item description wraps to create many
lines and causes printing of the page to run up the number of pages needed to
print. I have tried several settings in my browser to get the frame to widen,
but have been unsuccessful when it comes to the lengthy descriptions like those
shown in my photo.
Related to this: When the "Refund" change was made to this page and caused many
users to have a problem printing this page, I too had problems. When it was
"fixed", it didn't get fixed for me. I reached out to others for a solution,
but I couldn't find something that helped.
On the Inventory Details page, the text also wraps causing Category names to
become difficult to read and lengthening the page.
I am using the Chrome browser on a Win 10 laptop with 16:9 aspect ratio.
This is driving me nuts.
Please consider making these small changes.
To other users: Please comment and support if you are also having the same problem.
Thank You
Donna
|
|
|
| Author: | dcarmine | | Posted: | Dec 27, 2021 01:25 | | Subject: | Re: bricklink global gift cards | | Viewed: | 39 times | | Topic: | Suggestions | |
|
| In Suggestions, popsicle writes:
| | In Suggestions, dcarmine writes:
| | A bit off topic, but maybe informative for someone. About 20% of all gift cards
are never redeemed. 
|
That number is skewed somewhat with intentionally restrictive redemption clauses
using among other deplorable methods, unreasonably short expiration dates.
|
Short expiration dates are no longer legal. In fact, "a gift card cannot expire
until at least five years from the date it was activated" is what the law says.
| |
But yeah, good point. What I tried to publicly sidestep with "larger motivations"
and going to "questions surrounding funding" where the funds might be held
Though I do wonder if issued, what BrickLink's numbers might be? Analogous
to LEGO's? Higher, lower?
|
|
|
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