Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | TheCuteGiraffe  | | Posted: | Jun 21, 2022 22:27 | | Subject: | Re: Dear Admins, please help | | Viewed: | 67 times | | Topic: | Help | |
|
| Seems like you just need to be more upfront with postage. Some buyers are very
specific with how they want their items shipped and excatly how long they want
that to take.
Good luck in your issue,
The Cute Giraffe
|
| Author: | TheCuteGiraffe | | Posted: | Jun 21, 2022 22:23 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 39 times | | Topic: | Help | |
|
| They are going through an issue in the forums at the moment. Give them some time
to sort it out. It'll get sorted out eventually.
(:
|
| Author: | 1001bricks | | Posted: | Jun 21, 2022 20:33 | | Subject: | Re: Only UPS coming up in shipstation?? | | Viewed: | 44 times | | Topic: | Help | |
|
| 
As would say someone else 
|
 |
| Author: | wildchicken13 | | Posted: | Jun 21, 2022 19:16 | | Subject: | Re: Only UPS coming up in shipstation?? | | Viewed: | 31 times | | Topic: | Help | |
|
| In Help, Adjour writes:
| | Printed a label, no issue. Next order only comes up as UPS.
I can manual select the USPS flat rate packaging, but otherwise I cannot find
any way to get to USPS shipping. This should be a USPS first class package
Its just a normal sized package like all my others, could it be the address or
is this a glitch?
Thanks all
Crystal
|
Not sure what you see, but when I try to print a label for a (somewhat) recent
order, I can see a mix of UPS/USPS options. Maybe double-check your presets (package
weight, dimensions, etc.) and make sure that the values are correct. Or just
ship UPS, I guess?
|
|
|
| Author: | wildchicken13 | | Posted: | Jun 21, 2022 18:59 | | Subject: | Re: Spirit of St. Louis | | Viewed: | 32 times | | Topic: | Help | |
|
| In Help, Jaxon2017 writes:
| | I'm wondering the difference between the LEGO Spirit of St. Louis sets #661
& 456?
|
is the USA Version.
is the European/UK/Australia/Canadian Version.
|
| Author: | Jaxon2017 | | Posted: | Jun 21, 2022 18:41 | | Subject: | Spirit of St. Louis | | Viewed: | 88 times | | Topic: | Help | |
|
| I'm wondering the difference between the LEGO Spirit of St. Louis sets #661
& 456?
|
| Author: | Adjour | | Posted: | Jun 21, 2022 18:34 | | Subject: | Re: Only UPS coming up in shipstation?? | | Viewed: | 32 times | | Topic: | Help | |
|
| In Help, Adjour writes:
| | Printed a label, no issue. Next order only comes up as UPS.
I can manual select the USPS flat rate packaging, but otherwise I cannot find
any way to get to USPS shipping. This should be a USPS first class package
Its just a normal sized package like all my others, could it be the address or
is this a glitch?
Thanks all
Crystal
|
I forgot to note the address pops up in zillow as a house and I've also shipped
to this customer before USPS
|
|
| Author: | Adjour | | Posted: | Jun 21, 2022 18:33 | | Subject: | Only UPS coming up in shipstation?? | | Viewed: | 224 times | | Topic: | Help | |
|
| Printed a label, no issue. Next order only comes up as UPS.
I can manual select the USPS flat rate packaging, but otherwise I cannot find
any way to get to USPS shipping. This should be a USPS first class package
Its just a normal sized package like all my others, could it be the address or
is this a glitch?
Thanks all
Crystal
|
|
| Author: | Schnockse | | Posted: | Jun 21, 2022 17:11 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 61 times | | Topic: | Help | |
|
| In Help, Kuboteka writes:
| | In Help, Schnockse writes:
| | Hello!
Im a little lost now. 3 Weeks ago I ordered and paid nearly 200 Euro worth of
pieces from a Store named Kuboteka. They wrote on their Storesite that orders
take time etc. so I wasnt concerned about the delivery. They had mostly positive
feedback and many transactions too.
Yesterday I checked on my order and only saw that the store was suspended. My
Order has still the "packed" Status. I wrote them about it and got no answer.
Should I just wait longer or try to get my money back as soon as possible?
Regards!
|
Hello!
We wait for answer from administration to reopen store, but all orders are in
process as we have in store terms and going to our customers.
We have longer two-step delivery explainded in our store terms, we warn that
delivery takes time. But some customers don't want to read terms in time
of checkout so sometimes store is suspended about shipped orders.
But all our orders come to our customers (in timeframe we provide in terms) and
we always solve any problem happened (refund for missed order or parts)
Thanks for the patience
|
Thank you for your answer!
I read your terms carefully and was prepared to wait !
But the suspension scared me a bit BC your whole site was just gone.
Your response lifted a great weight from me and I am excited for my order!
Thank you very much!
|
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| Author: | ash_274 | | Posted: | Jun 21, 2022 17:11 | | Subject: | Re: (Cancelled) | | Viewed: | 32 times | | Topic: | Technical Issues | |
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| In Technical Issues, Goofy80 writes:
This code is over my head, but I think there's some personally-identifiable
information in there. If I'm wrong, please reply and I'll un-cancel
it
-Ash
|
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| Author: | 1001bricks | | Posted: | Jun 21, 2022 16:42 | | Subject: | Re: ORDER_BATCH_ID_MISMATCHED | | Viewed: | 16 times | | Topic: | Technical Issues | |
|
| | | | | It could happen when there's a question of VAT or maybe Sales Tax.
In between 2 batches, the tax changed somewhere, and now you can't have 2
batches with different rates...
I'd simply ask for cancellation, and redo it from scratch - maybe in one
batch?
|
Thanks, I have contacted the seller but no response in days. My previous order
is sitting in pending state.
|
Use the order cancellation page and officially ask for it ("System problem")
along with some info?
If a seller doesn't reply, change seller, sincerely.
|
|
| Author: | SylvainLS | | Posted: | Jun 21, 2022 13:20 | | Subject: | Re: Exclude stores that doesn't ship not working! | | Viewed: | 39 times | | Topic: | Technical Issues | |
|
| In Technical Issues, RoryM22 writes:
| | Hello! Rory here, I wanted to buy a whole bunch of crusader knights from the
80's/90's. I am
quite new to how bricklink works, but when i discovered how the wish list works
I started
using that.But, as i also discovered, my "Exclude stores that do not ship to
you" is not
working. I click the check mark, and click apply, but when i click apply, it
equips the
check mark for it. PLEASE HELP!!! I need some more knights!!
|
Hi and welcome!
Great you found how the Wanted List works 
Could you be more precise: Are you talking about the checkbox:
— in Filters on the Buy page ( https://www.bricklink.com/v2/wanted/buy.page )
— or the one in WL Settings ( https://www.bricklink.com/wantedSettings.asp?viewFrom=P
)
— or the one in Search settings ( https://www.bricklink.com/searchSettings.asp?viewFrom=P
)?
The one on the Buy page is the one you want (its value is kept between visits,
if you enabled Preference cookies) and the list of stores is immediately updated
when you (un)check it.
(If you don’t see it, click “Expand” next to “Store Filters” above the list of
stores.)
|
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| Author: | RoryM22 | | Posted: | Jun 21, 2022 13:00 | | Subject: | Exclude stores that doesn't ship not working! | | Viewed: | 74 times | | Topic: | Technical Issues | |
|
| Hello! Rory here, I wanted to buy a whole bunch of crusader knights from the
80's/90's. I am
quite new to how bricklink works, but when i discovered how the wish list works
I started
using that.But, as i also discovered, my "Exclude stores that do not ship to
you" is not
working. I click the check mark, and click apply, but when i click apply, it
equips the
check mark for it. PLEASE HELP!!! I need some more knights!!
|
| Author: | qwertyboy | | Posted: | Jun 21, 2022 12:49 | | Subject: | Re: Part searching | | Viewed: | 23 times | | Topic: | Help | |
|
| In Suggestions, Stellar writes:
... and for those among us who can't remember URLs but can grok navigation
once shown:
- Hover over the "Market" icon, and click "Appears In";
- Click "Find Multiple Items in Inv".
Niek.
|
|
| Author: | KDavis2 | | Posted: | Jun 21, 2022 12:35 | | Subject: | Re: ORDER_BATCH_ID_MISMATCHED | | Viewed: | 25 times | | Topic: | Technical Issues | |
|
| In Technical Issues, 1001bricks writes:
| | In Technical Issues, KDavis2 writes:
| | When I try to checkout I am seeing this error, but my cart looks to be in order.
ORDER_BATCH_ID_MISMATCHED
What can I do to complete my order. I have tried clearing browser cookies, deleting
and recreating my cart, and logging out and back in to bricklink.
|
It could happen when there's a question of VAT or maybe Sales Tax.
In between 2 batches, the tax changed somewhere, and now you can't have 2
batches with different rates...
I'd simply ask for cancellation, and redo it from scratch - maybe in one
batch?
|
Thanks, I have contacted the seller but no response in days. My previous order
is sitting in pending state.
|
|
| Author: | Stellar | | Posted: | Jun 21, 2022 11:53 | | Subject: | Re: Part searching | | Viewed: | 21 times | | Topic: | Help | |
|
| In Suggestions, Will76 writes:
| | Is there an option to search for sets using multiple part #? That will make it
easier and have a shorter list of sets to look through it.
Thank you
|
Here it is:
https://www.bricklink.com/catalogIn.asp?viewMulti=Y
|
|
| Author: | Kuboteka | | Posted: | Jun 21, 2022 11:50 | | Subject: | Re: Dear Admins, please help | | Viewed: | 100 times | | Topic: | Help | |
|
| In Help, firestar246 writes:
| | In Help, Kuboteka writes:
| | If they don't read terms in time of checkout - I think they also don't
read anything...
|
This. I put the important information in the obvious places, but don't feel
necessary to point everyone to that information through every possible way.
If a buyer isn't going to read store terms, or at the least the first few
sentences, I don't see why they'd read a banner. There's those few
that won't read anything.
Though I do suggest, if you haven't already, to put the delay timeframe in
the description of your shipping method(s).
|
We have descriptions and also we send information messages to buyers with all
info to bricklink message system when change statuses ^_^)
As I said it is a totally rare situations, 2-4/1000 orders
We love our customers cause absolutely most of them read terms and make orders,
and there are hundreds of returned customers each month (more than a half)
But we have store suspended once 3/4 months cause of people who started NSS and
even we solve problem (for example refund for the order missed by post or send
again the orders came back to us cause buyers didn't take them from the post)
don't close them but complete
|
|
| Author: | Will76 | | Posted: | Jun 21, 2022 11:50 | | Subject: | Part searching | | Viewed: | 49 times | | Topic: | Help | |
|
| Is there an option to search for sets using multiple part #? That will make it
easier and have a shorter list of sets to look through it.
Thank you
|
|
| Author: | tons_of_bricks | | Posted: | Jun 21, 2022 11:34 | | Subject: | Re: Dear Admins, please help | | Viewed: | 65 times | | Topic: | Help | |
|
| In Help, Kuboteka writes:
| | If they don't read terms in time of checkout - I think they also don't
read anything...
|
This. I put the important information in the obvious places, but don't feel
necessary to point everyone to that information through every possible way.
If a buyer isn't going to read store terms, or at the least the first few
sentences, I don't see why they'd read a banner. There's those few
that won't read anything.
Though I do suggest, if you haven't already, to put the delay timeframe in
the description of your shipping method(s).
|
|
| Author: | Kuboteka | | Posted: | Jun 21, 2022 11:16 | | Subject: | Re: Dear Admins, please help | | Viewed: | 62 times | | Topic: | Help | |
|
| In Help, yorbrick writes:
| | In Help, Kuboteka writes:
| | In Help, peregrinator writes:
| | In Help, Kuboteka writes:
| | We have them and ask to read store terms in Baners
|
Speaking only for myself, I think something less vague than "please see store
terms" would be better
|
We have more concrete in banner (100 symbols) about long delivery period (longer
than other stores)
|
"Based in Russia, slow shipping times of 4-6 weeks" is 49 characters so would
fit into the 49 character slogan. Why not be upfront about your unusual location
and shipping policies rather than just putting them in the terms.
|
Cause 99.9% read store terms before ordering and know it?
We have hundreds orders and just 1-3 person a month who didin't read terms.
And we always solve this situation to the buyer side (we send warning messages
before sending orders and our buyers answer us that they know our terms)
I dont think that it helps a lot, but ok, we can do it if it is needed.
If they don't read terms in time of checkout - I think they also don't
read anything...
|
|
| Author: | yorbrick | | Posted: | Jun 21, 2022 10:53 | | Subject: | Re: Dear Admins, please help | | Viewed: | 56 times | | Topic: | Help | |
|
| In Help, Kuboteka writes:
| | In Help, peregrinator writes:
| | In Help, Kuboteka writes:
| | We have them and ask to read store terms in Baners
|
Speaking only for myself, I think something less vague than "please see store
terms" would be better
|
We have more concrete in banner (100 symbols) about long delivery period (longer
than other stores)
|
"Based in Russia, slow shipping times of 4-6 weeks" is 49 characters so would
fit into the 49 character slogan. Why not be upfront about your unusual location
and shipping policies rather than just putting them in the terms.
|
|
| Author: | Kuboteka | | Posted: | Jun 21, 2022 10:40 | | Subject: | Re: Dear Admins, please help | | Viewed: | 64 times | | Topic: | Help | |
|
| In Help, peregrinator writes:
| | In Help, Kuboteka writes:
| | We have them and ask to read store terms in Baners
|
Speaking only for myself, I think something less vague than "please see store
terms" would be better
|
We have more concrete in banner (100 symbols) about long delivery period (longer
than other stores)
|
| Author: | peregrinator | | Posted: | Jun 21, 2022 10:38 | | Subject: | Re: Dear Admins, please help | | Viewed: | 56 times | | Topic: | Help | |
|
| In Help, Kuboteka writes:
| | We have them and ask to read store terms in Baners
|
Speaking only for myself, I think something less vague than "please see store
terms" would be better
|
|
| Author: | Kuboteka | | Posted: | Jun 21, 2022 09:58 | | Subject: | Re: Dear Admins, please help | | Viewed: | 72 times | | Topic: | Help | |
|
| In Help, jennnifer writes:
| | In Help, Kuboteka writes:
| |
It happens once in 3/4 months, hundreds of our buyers are OK with our process
cause read terms.
If there will be a special place at the terms to put in packing/shipping time
where buyer can see it easy - we use it, but now we can just write it at the
terms page and sometimes customers don't read it.
|
You can also add an Announcement and a Banner to raise awareness.
Jen
|
We have them and ask to read store terms in Baners
|
|
| Author: | Nicolasamico37 | | Posted: | Jun 21, 2022 09:24 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 81 times | | Topic: | Help | |
|
| Hi,
Just be patient
I bought from them a just few times and I totally understand why the shipping
process is as long. I was really surprised the first time, but everything is
explain in their terms and conditions. Now, I am waiting for my third order and
I will be as patient as I can be And I am pretty sure they would have a positive
feedback from me after this order !
Don't forget to read terms (and eventually last feedbacks) on every store
you want to buy from. if you don't agree with, change store. Some sellers
don't write anything in their terms, so if you have any question, do not
hesitate to ask them before buying !
Sincerely,
Nicolas
LAPINOU BRICKS
|
|
| Author: | jennnifer | | Posted: | Jun 21, 2022 08:53 | | Subject: | Re: Dear Admins, please help | | Viewed: | 91 times | | Topic: | Help | |
|
| In Help, Kuboteka writes:
| |
It happens once in 3/4 months, hundreds of our buyers are OK with our process
cause read terms.
If there will be a special place at the terms to put in packing/shipping time
where buyer can see it easy - we use it, but now we can just write it at the
terms page and sometimes customers don't read it.
|
You can also add an Announcement and a Banner to raise awareness.
Jen
|
|
| Author: | yorbrick | | Posted: | Jun 21, 2022 08:21 | | Subject: | Re: Dear Admins, please help | | Viewed: | 80 times | | Topic: | Help | |
|
| | | It happens once in 3/4 months, hundreds of our buyers are OK with our process
cause read terms.
If there will be a special place at the terms to put in packing/shipping time
where buyer can see it easy - we use it, but now we can just write it at the
terms page and sometimes customers don't read it.
We are registered company In Lithuania so our process is absolutely legal.
In our plans is to open stockroom in Vilnius and pack orders there in the future.
Hope we will be able to do it.
|
I'm not saying anything you are doing is illegal. If bricklink is OK with
the way you hold stock in another country to where you are registered and have
to import the orders from one side to the other before the registered company
deals with posting them, then presumably they are happy with both the VAT arrangements
as well as the way around the current sanctions they have against Russian stores.
Same with the buyers, if they are placing orders with you, then presumably they
don't mind about the wait until the Lithuanian company they buy from posts
the order once they have received it from the Russian side.
Having the physical stock in Lithuania would presumably be much simpler and reduce
the number of NSS as delivery would be much faster.
|
|
| Author: | Kuboteka | | Posted: | Jun 21, 2022 07:55 | | Subject: | Re: Dear Admins, please help | | Viewed: | 86 times | | Topic: | Help | |
|
| In Help, yorbrick writes:
| | In Help, pitz8008 writes:
| | In Help, Kuboteka writes:
| | Hello, we have our store suspended because of completed NSS that has tracking
and was delivered to our customer some time before he completed this NSS.
We provide all info about this NSS at Help Desk, if you need more info please
write us.
We have a top-50 store on bricklink with hundreds of orders a month and we always
ship our orders and always solve any problems with our orders.
Please answer on the ticket asap, cause our customers are worried cause of suspended
store (that thay will not receive orders they placed, but they will)
And cause we need to sell our parts (we have 15 employes now whom we need to
pay salary)
It is auful to lose money cause of buyer who can stop NSS after he receive his
order.
Thanks a lot for your help
We always work for our customers and hope you know it.
|
I've said multiple times that this situation could happen and it should be
fixed so that it doesn't occur. There needs to be a system in place where
the nss is automatically removed when the tracking number or refund is given.
It's preposterous that this store is closed even after the package had already
been delivered.
|
I imagine a member of BL staff still needs to check the delivery confirmation
and that it has been sent to the right address, otherwise rogue sellers could
submit the tracking number for any delivery they know has been delivered. And
that takes time.
Maybe larger stores should have more leeway such as anyone doing 500 transactions
a month could be allowed 4 or 5 completed instead if 3, so long as they eventually
get resolved.
Of course, getting the shipping times down would really help this seller stop
getting them as their shipping times are much longer than most. They've posted
a number of times in the forum when they have been suspended for it so no doubt
it is a constant problem. But while they stick with their business model of running
the business from Russia but selling out of Lithuania, so have to import each
order into the EU before sending it on, it will happen again and again. Buyers
will become nervous as the seller cannot provide tracking until the parcel is
sent on the second leg of the journey, which might not be until a few weeks after
the order is processed.
|
It happens once in 3/4 months, hundreds of our buyers are OK with our process
cause read terms.
If there will be a special place at the terms to put in packing/shipping time
where buyer can see it easy - we use it, but now we can just write it at the
terms page and sometimes customers don't read it.
We are registered company In Lithuania so our process is absolutely legal.
In our plans is to open stockroom in Vilnius and pack orders there in the future.
Hope we will be able to do it.
We are registered company in Lithuani
|
|
| Author: | pitz8008 | | Posted: | Jun 21, 2022 07:54 | | Subject: | Re: Dear Admins, please help | | Viewed: | 76 times | | Topic: | Help | |
|
| In Help, yorbrick writes:
| | In Help, pitz8008 writes:
| | In Help, Kuboteka writes:
| | Hello, we have our store suspended because of completed NSS that has tracking
and was delivered to our customer some time before he completed this NSS.
We provide all info about this NSS at Help Desk, if you need more info please
write us.
We have a top-50 store on bricklink with hundreds of orders a month and we always
ship our orders and always solve any problems with our orders.
Please answer on the ticket asap, cause our customers are worried cause of suspended
store (that thay will not receive orders they placed, but they will)
And cause we need to sell our parts (we have 15 employes now whom we need to
pay salary)
It is auful to lose money cause of buyer who can stop NSS after he receive his
order.
Thanks a lot for your help
We always work for our customers and hope you know it.
|
I've said multiple times that this situation could happen and it should be
fixed so that it doesn't occur. There needs to be a system in place where
the nss is automatically removed when the tracking number or refund is given.
It's preposterous that this store is closed even after the package had already
been delivered.
|
I imagine a member of BL staff still needs to check the delivery confirmation
and that it has been sent to the right address, otherwise rogue sellers could
submit the tracking number for any delivery they know has been delivered. And
that takes time.
Maybe larger stores should have more leeway such as anyone doing 500 transactions
a month could be allowed 4 or 5 completed instead if 3, so long as they eventually
get resolved.
Of course, getting the shipping times down would really help this seller stop
getting them as their shipping times are much longer than most. They've posted
a number of times in the forum when they have been suspended for it so no doubt
it is a constant problem. But while they stick with their business model of running
the business from Russia but selling out of Lithuania, so have to import each
order into the EU before sending it on, it will happen again and again. Buyers
will become nervous as the seller cannot provide tracking until the parcel is
sent on the second leg of the journey, which might not be until a few weeks after
the order is processed.
|
I'm not disagreeing with any of that. But there really needs to be a process
in place that an NSS should under no circumstances be allowed to be completed
when it isn't deserved. There are serious ramifications that come with a
completed NSS and it shouldn't be allowed to happen when it is undeserved.
|
|
| Author: | yorbrick | | Posted: | Jun 21, 2022 06:54 | | Subject: | Re: Dear Admins, please help | | Viewed: | 106 times | | Topic: | Help | |
|
| In Help, pitz8008 writes:
| | In Help, Kuboteka writes:
| | Hello, we have our store suspended because of completed NSS that has tracking
and was delivered to our customer some time before he completed this NSS.
We provide all info about this NSS at Help Desk, if you need more info please
write us.
We have a top-50 store on bricklink with hundreds of orders a month and we always
ship our orders and always solve any problems with our orders.
Please answer on the ticket asap, cause our customers are worried cause of suspended
store (that thay will not receive orders they placed, but they will)
And cause we need to sell our parts (we have 15 employes now whom we need to
pay salary)
It is auful to lose money cause of buyer who can stop NSS after he receive his
order.
Thanks a lot for your help
We always work for our customers and hope you know it.
|
I've said multiple times that this situation could happen and it should be
fixed so that it doesn't occur. There needs to be a system in place where
the nss is automatically removed when the tracking number or refund is given.
It's preposterous that this store is closed even after the package had already
been delivered.
|
I imagine a member of BL staff still needs to check the delivery confirmation
and that it has been sent to the right address, otherwise rogue sellers could
submit the tracking number for any delivery they know has been delivered. And
that takes time.
Maybe larger stores should have more leeway such as anyone doing 500 transactions
a month could be allowed 4 or 5 completed instead if 3, so long as they eventually
get resolved.
Of course, getting the shipping times down would really help this seller stop
getting them as their shipping times are much longer than most. They've posted
a number of times in the forum when they have been suspended for it so no doubt
it is a constant problem. But while they stick with their business model of running
the business from Russia but selling out of Lithuania, so have to import each
order into the EU before sending it on, it will happen again and again. Buyers
will become nervous as the seller cannot provide tracking until the parcel is
sent on the second leg of the journey, which might not be until a few weeks after
the order is processed.
|
|
| Author: | pitz8008 | | Posted: | Jun 21, 2022 06:25 | | Subject: | Re: Dear Admins, please help | | Viewed: | 114 times | | Topic: | Help | |
|
| In Help, Kuboteka writes:
| | Hello, we have our store suspended because of completed NSS that has tracking
and was delivered to our customer some time before he completed this NSS.
We provide all info about this NSS at Help Desk, if you need more info please
write us.
We have a top-50 store on bricklink with hundreds of orders a month and we always
ship our orders and always solve any problems with our orders.
Please answer on the ticket asap, cause our customers are worried cause of suspended
store (that thay will not receive orders they placed, but they will)
And cause we need to sell our parts (we have 15 employes now whom we need to
pay salary)
It is auful to lose money cause of buyer who can stop NSS after he receive his
order.
Thanks a lot for your help
We always work for our customers and hope you know it.
|
I've said multiple times that this situation could happen and it should be
fixed so that it doesn't occur. There needs to be a system in place where
the nss is automatically removed when the tracking number or refund is given.
It's preposterous that this store is closed even after the package had already
been delivered.
|
|
| Author: | Brickwilbo | | Posted: | Jun 21, 2022 06:09 | | Subject: | Re: How can I get tracking code? | | Viewed: | 19 times | | Topic: | Help | |
|
| In Help, defensive_tiger writes:
| | after order, how can I get tracking code?
|
The order details page has a tracking number field.
The seller can enter it there after shipping.
|
|
| Author: | yorbrick | | Posted: | Jun 21, 2022 06:04 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 64 times | | Topic: | Help | |
|
| In Help, Schnockse writes:
| | Hello!
Im a little lost now. 3 Weeks ago I ordered and paid nearly 200 Euro worth of
pieces from a Store named Kuboteka. They wrote on their Storesite that orders
take time etc. so I wasnt concerned about the delivery. They had mostly positive
feedback and many transactions too.
Yesterday I checked on my order and only saw that the store was suspended. My
Order has still the "packed" Status. I wrote them about it and got no answer.
Should I just wait longer or try to get my money back as soon as possible?
|
That is the downside of buying from a store located in Russia, that has to ship
first into the EU (Lithuania) before sending the parcel on.
|
|
| Author: | Kuboteka | | Posted: | Jun 21, 2022 05:10 | | Subject: | Dear Admins, please help | | Viewed: | 368 times | | Topic: | Help | |
|
| Hello, we have our store suspended because of completed NSS that has tracking
and was delivered to our customer some time before he completed this NSS.
We provide all info about this NSS at Help Desk, if you need more info please
write us.
We have a top-50 store on bricklink with hundreds of orders a month and we always
ship our orders and always solve any problems with our orders.
Please answer on the ticket asap, cause our customers are worried cause of suspended
store (that thay will not receive orders they placed, but they will)
And cause we need to sell our parts (we have 15 employes now whom we need to
pay salary)
It is auful to lose money cause of buyer who can stop NSS after he receive his
order.
Thanks a lot for your help
We always work for our customers and hope you know it.
|
|
| Author: | Kuboteka | | Posted: | Jun 21, 2022 05:05 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 113 times | | Topic: | Help | |
|
| In Help, Schnockse writes:
| | Hello!
Im a little lost now. 3 Weeks ago I ordered and paid nearly 200 Euro worth of
pieces from a Store named Kuboteka. They wrote on their Storesite that orders
take time etc. so I wasnt concerned about the delivery. They had mostly positive
feedback and many transactions too.
Yesterday I checked on my order and only saw that the store was suspended. My
Order has still the "packed" Status. I wrote them about it and got no answer.
Should I just wait longer or try to get my money back as soon as possible?
Regards!
|
Hello!
We wait for answer from administration to reopen store, but all orders are in
process as we have in store terms and going to our customers.
We have longer two-step delivery explainded in our store terms, we warn that
delivery takes time. But some customers don't want to read terms in time
of checkout so sometimes store is suspended about shipped orders.
But all our orders come to our customers (in timeframe we provide in terms) and
we always solve any problem happened (refund for missed order or parts)
Thanks for the patience
|
|
| Author: | Stellar | | Posted: | Jun 21, 2022 04:32 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 69 times | | Topic: | Help | |
|
| In Help, Schnockse writes:
| | Hello!
Im a little lost now. 3 Weeks ago I ordered and paid nearly 200 Euro worth of
pieces from a Store named Kuboteka. They wrote on their Storesite that orders
take time etc. so I wasnt concerned about the delivery. They had mostly positive
feedback and many transactions too.
Yesterday I checked on my order and only saw that the store was suspended. My
Order has still the "packed" Status. I wrote them about it and got no answer.
Should I just wait longer or try to get my money back as soon as possible?
Regards!
|
Hello,
How did you pay for your order? If PayPal you can be safe 180 days since payment
is done to open a claim.
But this store has 15000+ Feedback and 29000+ orders, and its known to have very
long shipping times, multiple weeks, and gets a lots of NSS alerts and with 3
BrickLink closes the store automatically.
Most neutrals and negative is for taking a month or more to be delivered, so
if you are ok waiting then I think you can wait for this particular store.
Sergio
|
|
| Author: | Schnockse | | Posted: | Jun 21, 2022 04:15 | | Subject: | Store I ordered from got suspended | | Viewed: | 204 times | | Topic: | Help | |
|
| Hello!
Im a little lost now. 3 Weeks ago I ordered and paid nearly 200 Euro worth of
pieces from a Store named Kuboteka. They wrote on their Storesite that orders
take time etc. so I wasnt concerned about the delivery. They had mostly positive
feedback and many transactions too.
Yesterday I checked on my order and only saw that the store was suspended. My
Order has still the "packed" Status. I wrote them about it and got no answer.
Should I just wait longer or try to get my money back as soon as possible?
Regards!
|
|
| Author: | yorbrick | | Posted: | Jun 21, 2022 04:05 | | Subject: | Re: How can I get tracking code? | | Viewed: | 27 times | | Topic: | Help | |
|
| In Help, defensive_tiger writes:
| | after order, how can I get tracking code?
|
Did you pay for a tracked delivery? If so, then the seller should have sent it
that way and you would need to ask them for the tracking. There is no automated
process to receive it, as it is done away from Bricklink.
|
| Author: | novabrick | | Posted: | Jun 21, 2022 03:52 | | Subject: | Re: How can I get tracking code? | | Viewed: | 17 times | | Topic: | Help | |
|
| Usually the seller will provide them and send you a mail/message containing these
infortmations possibly with links.
Christian
novabrick-team
In Help, defensive_tiger writes:
| | after order, how can I get tracking code?
|
|
| Author: | UCS_Collector | | Posted: | Jun 21, 2022 03:42 | | Subject: | How can I get tracking code? | | Viewed: | 68 times | | Topic: | Help | |
|
| | after order, how can I get tracking code? |
| Author: | TheCuteGiraffe | | Posted: | Jun 20, 2022 19:54 | | Subject: | Re: Removing feedback | | Viewed: | 33 times | | Topic: | Help | |
|
| | Go to the feedback remove tab. Check the other post above. |
| Author: | Brickwilbo | | Posted: | Jun 20, 2022 19:23 | | Subject: | Re: Removing feedback | | Viewed: | 38 times | | Topic: | Help | |
|
| In Help, jgrossman1025 writes:
| | Hello,
I accidentally left the wrong feedback on the wrong order, how do I go about
getting that removed?
Thanks, NG
|
https://www.bricklink.com/feedbackDel.asp
|
| Author: | jgrossman1025 | | Posted: | Jun 20, 2022 19:22 | | Subject: | Removing feedback | | Viewed: | 104 times | | Topic: | Help | |
|
| Hello,
I accidentally left the wrong feedback on the wrong order, how do I go about
getting that removed?
Thanks, NG
|
| Author: | Nubs_Select | | Posted: | Jun 20, 2022 17:23 | | Subject: | Re: Selling sets | | Viewed: | 55 times | | Topic: | Translation | |
|
| | what does it say is the error |
| Author: | flandresq1 | | Posted: | Jun 20, 2022 17:20 | | Subject: | Selling sets | | Viewed: | 109 times | | Topic: | Translation | |
|
| Je n’arrive pas à entrer mes sets dans mon inventaire
Il semble que mon magasin n’est pas bien configuré pour permettre la vente, comment
s’assurer que tout est ok.?
Merci
|
|
| Author: | 1001bricks | | Posted: | Jun 20, 2022 11:53 | | Subject: | Re: ORDER_BATCH_ID_MISMATCHED | | Viewed: | 27 times | | Topic: | Technical Issues | |
|
| In Technical Issues, KDavis2 writes:
| | When I try to checkout I am seeing this error, but my cart looks to be in order.
ORDER_BATCH_ID_MISMATCHED
What can I do to complete my order. I have tried clearing browser cookies, deleting
and recreating my cart, and logging out and back in to bricklink.
|
It could happen when there's a question of VAT or maybe Sales Tax.
In between 2 batches, the tax changed somewhere, and now you can't have 2
batches with different rates...
I'd simply ask for cancellation, and redo it from scratch - maybe in one
batch?
|
|
| Author: | KDavis2 | | Posted: | Jun 20, 2022 11:39 | | Subject: | ORDER_BATCH_ID_MISMATCHED | | Viewed: | 59 times | | Topic: | Technical Issues | |
|
| When I try to checkout I am seeing this error, but my cart looks to be in order.
ORDER_BATCH_ID_MISMATCHED
What can I do to complete my order. I have tried clearing browser cookies, deleting
and recreating my cart, and logging out and back in to bricklink.
Thanks,
Kenneth
|
| Author: | Nubs_Select | | Posted: | Jun 20, 2022 02:53 | | Subject: | Re: In Shop Cart | | Viewed: | 35 times | | Topic: | Help | |
|
| |
| Author: | TheCuteGiraffe | | Posted: | Jun 20, 2022 02:32 | | Subject: | Re: In Shop Cart | | Viewed: | 37 times | | Topic: | Help | |
|
| Nice store avatar (:
Laughing right now, it's stonks
|
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Australia, Victoria
France, Provence-Alpes-Côte d'Azur
USA, Illinois
Germany, Sachsen-Anhalt
Canada, Alberta
Spain, Comunidad Valenciana
Lithuania, Vilnius
United Kingdom, England
Netherlands, Gelderland
South Korea, Kyonggi-do
