Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies Author: | TheCuteGiraffe | Posted: | Jun 21, 2022 22:27 | Subject: | Re: Dear Admins, please help | Viewed: | 67 times | Topic: | Help | |
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| Seems like you just need to be more upfront with postage. Some buyers are very
specific with how they want their items shipped and excatly how long they want
that to take.
Good luck in your issue,
The Cute Giraffe
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Author: | TheCuteGiraffe | Posted: | Jun 21, 2022 22:23 | Subject: | Re: Store I ordered from got suspended | Viewed: | 39 times | Topic: | Help | |
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| They are going through an issue in the forums at the moment. Give them some time
to sort it out. It'll get sorted out eventually.
(:
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Author: | 1001bricks | Posted: | Jun 21, 2022 20:33 | Subject: | Re: Only UPS coming up in shipstation?? | Viewed: | 44 times | Topic: | Help | |
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As would say someone else
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Author: | wildchicken13 | Posted: | Jun 21, 2022 19:16 | Subject: | Re: Only UPS coming up in shipstation?? | Viewed: | 31 times | Topic: | Help | |
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| In Help, Adjour writes:
| Printed a label, no issue. Next order only comes up as UPS.
I can manual select the USPS flat rate packaging, but otherwise I cannot find
any way to get to USPS shipping. This should be a USPS first class package
Its just a normal sized package like all my others, could it be the address or
is this a glitch?
Thanks all
Crystal
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Not sure what you see, but when I try to print a label for a (somewhat) recent
order, I can see a mix of UPS/USPS options. Maybe double-check your presets (package
weight, dimensions, etc.) and make sure that the values are correct. Or just
ship UPS, I guess?
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Author: | wildchicken13 | Posted: | Jun 21, 2022 18:59 | Subject: | Re: Spirit of St. Louis | Viewed: | 32 times | Topic: | Help | |
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| In Help, Jaxon2017 writes:
| I'm wondering the difference between the LEGO Spirit of St. Louis sets #661
& 456?
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is the USA Version.
is the European/UK/Australia/Canadian Version.
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Author: | Jaxon2017 | Posted: | Jun 21, 2022 18:41 | Subject: | Spirit of St. Louis | Viewed: | 88 times | Topic: | Help | |
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| I'm wondering the difference between the LEGO Spirit of St. Louis sets #661
& 456?
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Author: | Adjour | Posted: | Jun 21, 2022 18:34 | Subject: | Re: Only UPS coming up in shipstation?? | Viewed: | 32 times | Topic: | Help | |
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| In Help, Adjour writes:
| Printed a label, no issue. Next order only comes up as UPS.
I can manual select the USPS flat rate packaging, but otherwise I cannot find
any way to get to USPS shipping. This should be a USPS first class package
Its just a normal sized package like all my others, could it be the address or
is this a glitch?
Thanks all
Crystal
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I forgot to note the address pops up in zillow as a house and I've also shipped
to this customer before USPS
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Author: | Adjour | Posted: | Jun 21, 2022 18:33 | Subject: | Only UPS coming up in shipstation?? | Viewed: | 224 times | Topic: | Help | |
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| Printed a label, no issue. Next order only comes up as UPS.
I can manual select the USPS flat rate packaging, but otherwise I cannot find
any way to get to USPS shipping. This should be a USPS first class package
Its just a normal sized package like all my others, could it be the address or
is this a glitch?
Thanks all
Crystal
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Author: | Schnockse | Posted: | Jun 21, 2022 17:11 | Subject: | Re: Store I ordered from got suspended | Viewed: | 62 times | Topic: | Help | |
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| In Help, Kuboteka writes:
| In Help, Schnockse writes:
| Hello!
Im a little lost now. 3 Weeks ago I ordered and paid nearly 200 Euro worth of
pieces from a Store named Kuboteka. They wrote on their Storesite that orders
take time etc. so I wasnt concerned about the delivery. They had mostly positive
feedback and many transactions too.
Yesterday I checked on my order and only saw that the store was suspended. My
Order has still the "packed" Status. I wrote them about it and got no answer.
Should I just wait longer or try to get my money back as soon as possible?
Regards!
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Hello!
We wait for answer from administration to reopen store, but all orders are in
process as we have in store terms and going to our customers.
We have longer two-step delivery explainded in our store terms, we warn that
delivery takes time. But some customers don't want to read terms in time
of checkout so sometimes store is suspended about shipped orders.
But all our orders come to our customers (in timeframe we provide in terms) and
we always solve any problem happened (refund for missed order or parts)
Thanks for the patience
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Thank you for your answer!
I read your terms carefully and was prepared to wait !
But the suspension scared me a bit BC your whole site was just gone.
Your response lifted a great weight from me and I am excited for my order!
Thank you very much!
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Author: | ash_274 | Posted: | Jun 21, 2022 17:11 | Subject: | Re: (Cancelled) | Viewed: | 32 times | Topic: | Technical Issues | |
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| In Technical Issues, Goofy80 writes:
This code is over my head, but I think there's some personally-identifiable
information in there. If I'm wrong, please reply and I'll un-cancel
it
-Ash
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Author: | 1001bricks | Posted: | Jun 21, 2022 16:42 | Subject: | Re: ORDER_BATCH_ID_MISMATCHED | Viewed: | 16 times | Topic: | Technical Issues | |
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| | | It could happen when there's a question of VAT or maybe Sales Tax.
In between 2 batches, the tax changed somewhere, and now you can't have 2
batches with different rates...
I'd simply ask for cancellation, and redo it from scratch - maybe in one
batch?
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Thanks, I have contacted the seller but no response in days. My previous order
is sitting in pending state.
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Use the order cancellation page and officially ask for it ("System problem")
along with some info?
If a seller doesn't reply, change seller, sincerely.
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Author: | SylvainLS | Posted: | Jun 21, 2022 13:20 | Subject: | Re: Exclude stores that doesn't ship not working! | Viewed: | 39 times | Topic: | Technical Issues | |
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| In Technical Issues, RoryM22 writes:
| Hello! Rory here, I wanted to buy a whole bunch of crusader knights from the
80's/90's. I am
quite new to how bricklink works, but when i discovered how the wish list works
I started
using that.But, as i also discovered, my "Exclude stores that do not ship to
you" is not
working. I click the check mark, and click apply, but when i click apply, it
equips the
check mark for it. PLEASE HELP!!! I need some more knights!!
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Hi and welcome!
Great you found how the Wanted List works
Could you be more precise: Are you talking about the checkbox:
— in Filters on the Buy page ( https://www.bricklink.com/v2/wanted/buy.page )
— or the one in WL Settings ( https://www.bricklink.com/wantedSettings.asp?viewFrom=P
)
— or the one in Search settings ( https://www.bricklink.com/searchSettings.asp?viewFrom=P
)?
The one on the Buy page is the one you want (its value is kept between visits,
if you enabled Preference cookies) and the list of stores is immediately updated
when you (un)check it.
(If you don’t see it, click “Expand” next to “Store Filters” above the list of
stores.)
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Author: | RoryM22 | Posted: | Jun 21, 2022 13:00 | Subject: | Exclude stores that doesn't ship not working! | Viewed: | 74 times | Topic: | Technical Issues | |
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| Hello! Rory here, I wanted to buy a whole bunch of crusader knights from the
80's/90's. I am
quite new to how bricklink works, but when i discovered how the wish list works
I started
using that.But, as i also discovered, my "Exclude stores that do not ship to
you" is not
working. I click the check mark, and click apply, but when i click apply, it
equips the
check mark for it. PLEASE HELP!!! I need some more knights!!
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Author: | qwertyboy | Posted: | Jun 21, 2022 12:49 | Subject: | Re: Part searching | Viewed: | 23 times | Topic: | Help | |
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| In Suggestions, Stellar writes:
... and for those among us who can't remember URLs but can grok navigation
once shown:
- Hover over the "Market" icon, and click "Appears In";
- Click "Find Multiple Items in Inv".
Niek.
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Author: | KDavis2 | Posted: | Jun 21, 2022 12:35 | Subject: | Re: ORDER_BATCH_ID_MISMATCHED | Viewed: | 25 times | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| In Technical Issues, KDavis2 writes:
| When I try to checkout I am seeing this error, but my cart looks to be in order.
ORDER_BATCH_ID_MISMATCHED
What can I do to complete my order. I have tried clearing browser cookies, deleting
and recreating my cart, and logging out and back in to bricklink.
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It could happen when there's a question of VAT or maybe Sales Tax.
In between 2 batches, the tax changed somewhere, and now you can't have 2
batches with different rates...
I'd simply ask for cancellation, and redo it from scratch - maybe in one
batch?
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Thanks, I have contacted the seller but no response in days. My previous order
is sitting in pending state.
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Author: | Stellar | Posted: | Jun 21, 2022 11:53 | Subject: | Re: Part searching | Viewed: | 21 times | Topic: | Help | |
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| In Suggestions, Will76 writes:
| Is there an option to search for sets using multiple part #? That will make it
easier and have a shorter list of sets to look through it.
Thank you
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Here it is:
https://www.bricklink.com/catalogIn.asp?viewMulti=Y
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Author: | Kuboteka | Posted: | Jun 21, 2022 11:50 | Subject: | Re: Dear Admins, please help | Viewed: | 100 times | Topic: | Help | |
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| In Help, firestar246 writes:
| In Help, Kuboteka writes:
| If they don't read terms in time of checkout - I think they also don't
read anything...
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This. I put the important information in the obvious places, but don't feel
necessary to point everyone to that information through every possible way.
If a buyer isn't going to read store terms, or at the least the first few
sentences, I don't see why they'd read a banner. There's those few
that won't read anything.
Though I do suggest, if you haven't already, to put the delay timeframe in
the description of your shipping method(s).
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We have descriptions and also we send information messages to buyers with all
info to bricklink message system when change statuses ^_^)
As I said it is a totally rare situations, 2-4/1000 orders
We love our customers cause absolutely most of them read terms and make orders,
and there are hundreds of returned customers each month (more than a half)
But we have store suspended once 3/4 months cause of people who started NSS and
even we solve problem (for example refund for the order missed by post or send
again the orders came back to us cause buyers didn't take them from the post)
don't close them but complete
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Author: | Will76 | Posted: | Jun 21, 2022 11:50 | Subject: | Part searching | Viewed: | 49 times | Topic: | Help | |
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| Is there an option to search for sets using multiple part #? That will make it
easier and have a shorter list of sets to look through it.
Thank you
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Author: | tons_of_bricks | Posted: | Jun 21, 2022 11:34 | Subject: | Re: Dear Admins, please help | Viewed: | 65 times | Topic: | Help | |
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| In Help, Kuboteka writes:
| If they don't read terms in time of checkout - I think they also don't
read anything...
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This. I put the important information in the obvious places, but don't feel
necessary to point everyone to that information through every possible way.
If a buyer isn't going to read store terms, or at the least the first few
sentences, I don't see why they'd read a banner. There's those few
that won't read anything.
Though I do suggest, if you haven't already, to put the delay timeframe in
the description of your shipping method(s).
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Author: | Kuboteka | Posted: | Jun 21, 2022 11:16 | Subject: | Re: Dear Admins, please help | Viewed: | 62 times | Topic: | Help | |
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| In Help, yorbrick writes:
| In Help, Kuboteka writes:
| In Help, peregrinator writes:
| In Help, Kuboteka writes:
| We have them and ask to read store terms in Baners
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Speaking only for myself, I think something less vague than "please see store
terms" would be better
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We have more concrete in banner (100 symbols) about long delivery period (longer
than other stores)
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"Based in Russia, slow shipping times of 4-6 weeks" is 49 characters so would
fit into the 49 character slogan. Why not be upfront about your unusual location
and shipping policies rather than just putting them in the terms.
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Cause 99.9% read store terms before ordering and know it?
We have hundreds orders and just 1-3 person a month who didin't read terms.
And we always solve this situation to the buyer side (we send warning messages
before sending orders and our buyers answer us that they know our terms)
I dont think that it helps a lot, but ok, we can do it if it is needed.
If they don't read terms in time of checkout - I think they also don't
read anything...
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Author: | yorbrick | Posted: | Jun 21, 2022 10:53 | Subject: | Re: Dear Admins, please help | Viewed: | 56 times | Topic: | Help | |
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| In Help, Kuboteka writes:
| In Help, peregrinator writes:
| In Help, Kuboteka writes:
| We have them and ask to read store terms in Baners
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Speaking only for myself, I think something less vague than "please see store
terms" would be better
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We have more concrete in banner (100 symbols) about long delivery period (longer
than other stores)
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"Based in Russia, slow shipping times of 4-6 weeks" is 49 characters so would
fit into the 49 character slogan. Why not be upfront about your unusual location
and shipping policies rather than just putting them in the terms.
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Author: | Kuboteka | Posted: | Jun 21, 2022 10:40 | Subject: | Re: Dear Admins, please help | Viewed: | 64 times | Topic: | Help | |
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| In Help, peregrinator writes:
| In Help, Kuboteka writes:
| We have them and ask to read store terms in Baners
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Speaking only for myself, I think something less vague than "please see store
terms" would be better
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We have more concrete in banner (100 symbols) about long delivery period (longer
than other stores)
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Author: | peregrinator | Posted: | Jun 21, 2022 10:38 | Subject: | Re: Dear Admins, please help | Viewed: | 56 times | Topic: | Help | |
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| In Help, Kuboteka writes:
| We have them and ask to read store terms in Baners
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Speaking only for myself, I think something less vague than "please see store
terms" would be better
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Author: | Kuboteka | Posted: | Jun 21, 2022 09:58 | Subject: | Re: Dear Admins, please help | Viewed: | 72 times | Topic: | Help | |
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| In Help, jennnifer writes:
| In Help, Kuboteka writes:
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It happens once in 3/4 months, hundreds of our buyers are OK with our process
cause read terms.
If there will be a special place at the terms to put in packing/shipping time
where buyer can see it easy - we use it, but now we can just write it at the
terms page and sometimes customers don't read it.
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You can also add an Announcement and a Banner to raise awareness.
Jen
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We have them and ask to read store terms in Baners
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