Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | TheCuteGiraffe  | | Posted: | Jun 21, 2022 22:27 | | Subject: | Re: Dear Admins, please help | | Viewed: | 67 times | | Topic: | Help | |
|
| Seems like you just need to be more upfront with postage. Some buyers are very
specific with how they want their items shipped and excatly how long they want
that to take.
Good luck in your issue,
The Cute Giraffe
|
| Author: | TheCuteGiraffe | | Posted: | Jun 21, 2022 22:23 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 39 times | | Topic: | Help | |
|
| They are going through an issue in the forums at the moment. Give them some time
to sort it out. It'll get sorted out eventually.
(:
|
| Author: | 1001bricks | | Posted: | Jun 21, 2022 20:33 | | Subject: | Re: Only UPS coming up in shipstation?? | | Viewed: | 44 times | | Topic: | Help | |
|
| 
As would say someone else 
|
 |
| Author: | wildchicken13 | | Posted: | Jun 21, 2022 19:16 | | Subject: | Re: Only UPS coming up in shipstation?? | | Viewed: | 31 times | | Topic: | Help | |
|
| In Help, Adjour writes:
| | Printed a label, no issue. Next order only comes up as UPS.
I can manual select the USPS flat rate packaging, but otherwise I cannot find
any way to get to USPS shipping. This should be a USPS first class package
Its just a normal sized package like all my others, could it be the address or
is this a glitch?
Thanks all
Crystal
|
Not sure what you see, but when I try to print a label for a (somewhat) recent
order, I can see a mix of UPS/USPS options. Maybe double-check your presets (package
weight, dimensions, etc.) and make sure that the values are correct. Or just
ship UPS, I guess?
|
|
|
| Author: | wildchicken13 | | Posted: | Jun 21, 2022 18:59 | | Subject: | Re: Spirit of St. Louis | | Viewed: | 32 times | | Topic: | Help | |
|
| In Help, Jaxon2017 writes:
| | I'm wondering the difference between the LEGO Spirit of St. Louis sets #661
& 456?
|
is the USA Version.
is the European/UK/Australia/Canadian Version.
|
| Author: | Jaxon2017 | | Posted: | Jun 21, 2022 18:41 | | Subject: | Spirit of St. Louis | | Viewed: | 88 times | | Topic: | Help | |
|
| I'm wondering the difference between the LEGO Spirit of St. Louis sets #661
& 456?
|
| Author: | Adjour | | Posted: | Jun 21, 2022 18:34 | | Subject: | Re: Only UPS coming up in shipstation?? | | Viewed: | 32 times | | Topic: | Help | |
|
| In Help, Adjour writes:
| | Printed a label, no issue. Next order only comes up as UPS.
I can manual select the USPS flat rate packaging, but otherwise I cannot find
any way to get to USPS shipping. This should be a USPS first class package
Its just a normal sized package like all my others, could it be the address or
is this a glitch?
Thanks all
Crystal
|
I forgot to note the address pops up in zillow as a house and I've also shipped
to this customer before USPS
|
|
| Author: | Adjour | | Posted: | Jun 21, 2022 18:33 | | Subject: | Only UPS coming up in shipstation?? | | Viewed: | 224 times | | Topic: | Help | |
|
| Printed a label, no issue. Next order only comes up as UPS.
I can manual select the USPS flat rate packaging, but otherwise I cannot find
any way to get to USPS shipping. This should be a USPS first class package
Its just a normal sized package like all my others, could it be the address or
is this a glitch?
Thanks all
Crystal
|
|
| Author: | Schnockse | | Posted: | Jun 21, 2022 17:11 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 61 times | | Topic: | Help | |
|
| In Help, Kuboteka writes:
| | In Help, Schnockse writes:
| | Hello!
Im a little lost now. 3 Weeks ago I ordered and paid nearly 200 Euro worth of
pieces from a Store named Kuboteka. They wrote on their Storesite that orders
take time etc. so I wasnt concerned about the delivery. They had mostly positive
feedback and many transactions too.
Yesterday I checked on my order and only saw that the store was suspended. My
Order has still the "packed" Status. I wrote them about it and got no answer.
Should I just wait longer or try to get my money back as soon as possible?
Regards!
|
Hello!
We wait for answer from administration to reopen store, but all orders are in
process as we have in store terms and going to our customers.
We have longer two-step delivery explainded in our store terms, we warn that
delivery takes time. But some customers don't want to read terms in time
of checkout so sometimes store is suspended about shipped orders.
But all our orders come to our customers (in timeframe we provide in terms) and
we always solve any problem happened (refund for missed order or parts)
Thanks for the patience
|
Thank you for your answer!
I read your terms carefully and was prepared to wait !
But the suspension scared me a bit BC your whole site was just gone.
Your response lifted a great weight from me and I am excited for my order!
Thank you very much!
|
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| Author: | ash_274 | | Posted: | Jun 21, 2022 17:11 | | Subject: | Re: (Cancelled) | | Viewed: | 32 times | | Topic: | Technical Issues | |
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| In Technical Issues, Goofy80 writes:
This code is over my head, but I think there's some personally-identifiable
information in there. If I'm wrong, please reply and I'll un-cancel
it
-Ash
|
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| Author: | 1001bricks | | Posted: | Jun 21, 2022 16:42 | | Subject: | Re: ORDER_BATCH_ID_MISMATCHED | | Viewed: | 16 times | | Topic: | Technical Issues | |
|
| | | | | It could happen when there's a question of VAT or maybe Sales Tax.
In between 2 batches, the tax changed somewhere, and now you can't have 2
batches with different rates...
I'd simply ask for cancellation, and redo it from scratch - maybe in one
batch?
|
Thanks, I have contacted the seller but no response in days. My previous order
is sitting in pending state.
|
Use the order cancellation page and officially ask for it ("System problem")
along with some info?
If a seller doesn't reply, change seller, sincerely.
|
|
| Author: | SylvainLS | | Posted: | Jun 21, 2022 13:20 | | Subject: | Re: Exclude stores that doesn't ship not working! | | Viewed: | 39 times | | Topic: | Technical Issues | |
|
| In Technical Issues, RoryM22 writes:
| | Hello! Rory here, I wanted to buy a whole bunch of crusader knights from the
80's/90's. I am
quite new to how bricklink works, but when i discovered how the wish list works
I started
using that.But, as i also discovered, my "Exclude stores that do not ship to
you" is not
working. I click the check mark, and click apply, but when i click apply, it
equips the
check mark for it. PLEASE HELP!!! I need some more knights!!
|
Hi and welcome!
Great you found how the Wanted List works 
Could you be more precise: Are you talking about the checkbox:
— in Filters on the Buy page ( https://www.bricklink.com/v2/wanted/buy.page )
— or the one in WL Settings ( https://www.bricklink.com/wantedSettings.asp?viewFrom=P
)
— or the one in Search settings ( https://www.bricklink.com/searchSettings.asp?viewFrom=P
)?
The one on the Buy page is the one you want (its value is kept between visits,
if you enabled Preference cookies) and the list of stores is immediately updated
when you (un)check it.
(If you don’t see it, click “Expand” next to “Store Filters” above the list of
stores.)
|
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| Author: | RoryM22 | | Posted: | Jun 21, 2022 13:00 | | Subject: | Exclude stores that doesn't ship not working! | | Viewed: | 74 times | | Topic: | Technical Issues | |
|
| Hello! Rory here, I wanted to buy a whole bunch of crusader knights from the
80's/90's. I am
quite new to how bricklink works, but when i discovered how the wish list works
I started
using that.But, as i also discovered, my "Exclude stores that do not ship to
you" is not
working. I click the check mark, and click apply, but when i click apply, it
equips the
check mark for it. PLEASE HELP!!! I need some more knights!!
|
| Author: | qwertyboy | | Posted: | Jun 21, 2022 12:49 | | Subject: | Re: Part searching | | Viewed: | 23 times | | Topic: | Help | |
|
| In Suggestions, Stellar writes:
... and for those among us who can't remember URLs but can grok navigation
once shown:
- Hover over the "Market" icon, and click "Appears In";
- Click "Find Multiple Items in Inv".
Niek.
|
|
| Author: | KDavis2 | | Posted: | Jun 21, 2022 12:35 | | Subject: | Re: ORDER_BATCH_ID_MISMATCHED | | Viewed: | 25 times | | Topic: | Technical Issues | |
|
| In Technical Issues, 1001bricks writes:
| | In Technical Issues, KDavis2 writes:
| | When I try to checkout I am seeing this error, but my cart looks to be in order.
ORDER_BATCH_ID_MISMATCHED
What can I do to complete my order. I have tried clearing browser cookies, deleting
and recreating my cart, and logging out and back in to bricklink.
|
It could happen when there's a question of VAT or maybe Sales Tax.
In between 2 batches, the tax changed somewhere, and now you can't have 2
batches with different rates...
I'd simply ask for cancellation, and redo it from scratch - maybe in one
batch?
|
Thanks, I have contacted the seller but no response in days. My previous order
is sitting in pending state.
|
|
| Author: | Stellar | | Posted: | Jun 21, 2022 11:53 | | Subject: | Re: Part searching | | Viewed: | 21 times | | Topic: | Help | |
|
| In Suggestions, Will76 writes:
| | Is there an option to search for sets using multiple part #? That will make it
easier and have a shorter list of sets to look through it.
Thank you
|
Here it is:
https://www.bricklink.com/catalogIn.asp?viewMulti=Y
|
|
| Author: | Kuboteka | | Posted: | Jun 21, 2022 11:50 | | Subject: | Re: Dear Admins, please help | | Viewed: | 100 times | | Topic: | Help | |
|
| In Help, firestar246 writes:
| | In Help, Kuboteka writes:
| | If they don't read terms in time of checkout - I think they also don't
read anything...
|
This. I put the important information in the obvious places, but don't feel
necessary to point everyone to that information through every possible way.
If a buyer isn't going to read store terms, or at the least the first few
sentences, I don't see why they'd read a banner. There's those few
that won't read anything.
Though I do suggest, if you haven't already, to put the delay timeframe in
the description of your shipping method(s).
|
We have descriptions and also we send information messages to buyers with all
info to bricklink message system when change statuses ^_^)
As I said it is a totally rare situations, 2-4/1000 orders
We love our customers cause absolutely most of them read terms and make orders,
and there are hundreds of returned customers each month (more than a half)
But we have store suspended once 3/4 months cause of people who started NSS and
even we solve problem (for example refund for the order missed by post or send
again the orders came back to us cause buyers didn't take them from the post)
don't close them but complete
|
|
| Author: | Will76 | | Posted: | Jun 21, 2022 11:50 | | Subject: | Part searching | | Viewed: | 49 times | | Topic: | Help | |
|
| Is there an option to search for sets using multiple part #? That will make it
easier and have a shorter list of sets to look through it.
Thank you
|
|
| Author: | tons_of_bricks | | Posted: | Jun 21, 2022 11:34 | | Subject: | Re: Dear Admins, please help | | Viewed: | 65 times | | Topic: | Help | |
|
| In Help, Kuboteka writes:
| | If they don't read terms in time of checkout - I think they also don't
read anything...
|
This. I put the important information in the obvious places, but don't feel
necessary to point everyone to that information through every possible way.
If a buyer isn't going to read store terms, or at the least the first few
sentences, I don't see why they'd read a banner. There's those few
that won't read anything.
Though I do suggest, if you haven't already, to put the delay timeframe in
the description of your shipping method(s).
|
|
| Author: | Kuboteka | | Posted: | Jun 21, 2022 11:16 | | Subject: | Re: Dear Admins, please help | | Viewed: | 62 times | | Topic: | Help | |
|
| In Help, yorbrick writes:
| | In Help, Kuboteka writes:
| | In Help, peregrinator writes:
| | In Help, Kuboteka writes:
| | We have them and ask to read store terms in Baners
|
Speaking only for myself, I think something less vague than "please see store
terms" would be better
|
We have more concrete in banner (100 symbols) about long delivery period (longer
than other stores)
|
"Based in Russia, slow shipping times of 4-6 weeks" is 49 characters so would
fit into the 49 character slogan. Why not be upfront about your unusual location
and shipping policies rather than just putting them in the terms.
|
Cause 99.9% read store terms before ordering and know it?
We have hundreds orders and just 1-3 person a month who didin't read terms.
And we always solve this situation to the buyer side (we send warning messages
before sending orders and our buyers answer us that they know our terms)
I dont think that it helps a lot, but ok, we can do it if it is needed.
If they don't read terms in time of checkout - I think they also don't
read anything...
|
|
| Author: | yorbrick | | Posted: | Jun 21, 2022 10:53 | | Subject: | Re: Dear Admins, please help | | Viewed: | 56 times | | Topic: | Help | |
|
| In Help, Kuboteka writes:
| | In Help, peregrinator writes:
| | In Help, Kuboteka writes:
| | We have them and ask to read store terms in Baners
|
Speaking only for myself, I think something less vague than "please see store
terms" would be better
|
We have more concrete in banner (100 symbols) about long delivery period (longer
than other stores)
|
"Based in Russia, slow shipping times of 4-6 weeks" is 49 characters so would
fit into the 49 character slogan. Why not be upfront about your unusual location
and shipping policies rather than just putting them in the terms.
|
|
| Author: | Kuboteka | | Posted: | Jun 21, 2022 10:40 | | Subject: | Re: Dear Admins, please help | | Viewed: | 64 times | | Topic: | Help | |
|
| In Help, peregrinator writes:
| | In Help, Kuboteka writes:
| | We have them and ask to read store terms in Baners
|
Speaking only for myself, I think something less vague than "please see store
terms" would be better
|
We have more concrete in banner (100 symbols) about long delivery period (longer
than other stores)
|
| Author: | peregrinator | | Posted: | Jun 21, 2022 10:38 | | Subject: | Re: Dear Admins, please help | | Viewed: | 56 times | | Topic: | Help | |
|
| In Help, Kuboteka writes:
| | We have them and ask to read store terms in Baners
|
Speaking only for myself, I think something less vague than "please see store
terms" would be better
|
|
| Author: | Kuboteka | | Posted: | Jun 21, 2022 09:58 | | Subject: | Re: Dear Admins, please help | | Viewed: | 72 times | | Topic: | Help | |
|
| In Help, jennnifer writes:
| | In Help, Kuboteka writes:
| |
It happens once in 3/4 months, hundreds of our buyers are OK with our process
cause read terms.
If there will be a special place at the terms to put in packing/shipping time
where buyer can see it easy - we use it, but now we can just write it at the
terms page and sometimes customers don't read it.
|
You can also add an Announcement and a Banner to raise awareness.
Jen
|
We have them and ask to read store terms in Baners
|
|
| Author: | Nicolasamico37 | | Posted: | Jun 21, 2022 09:24 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 81 times | | Topic: | Help | |
|
| Hi,
Just be patient
I bought from them a just few times and I totally understand why the shipping
process is as long. I was really surprised the first time, but everything is
explain in their terms and conditions. Now, I am waiting for my third order and
I will be as patient as I can be And I am pretty sure they would have a positive
feedback from me after this order !
Don't forget to read terms (and eventually last feedbacks) on every store
you want to buy from. if you don't agree with, change store. Some sellers
don't write anything in their terms, so if you have any question, do not
hesitate to ask them before buying !
Sincerely,
Nicolas
LAPINOU BRICKS
|
|
| Author: | jennnifer | | Posted: | Jun 21, 2022 08:53 | | Subject: | Re: Dear Admins, please help | | Viewed: | 91 times | | Topic: | Help | |
|
| In Help, Kuboteka writes:
| |
It happens once in 3/4 months, hundreds of our buyers are OK with our process
cause read terms.
If there will be a special place at the terms to put in packing/shipping time
where buyer can see it easy - we use it, but now we can just write it at the
terms page and sometimes customers don't read it.
|
You can also add an Announcement and a Banner to raise awareness.
Jen
|
|
| Author: | yorbrick | | Posted: | Jun 21, 2022 08:21 | | Subject: | Re: Dear Admins, please help | | Viewed: | 80 times | | Topic: | Help | |
|
| | | It happens once in 3/4 months, hundreds of our buyers are OK with our process
cause read terms.
If there will be a special place at the terms to put in packing/shipping time
where buyer can see it easy - we use it, but now we can just write it at the
terms page and sometimes customers don't read it.
We are registered company In Lithuania so our process is absolutely legal.
In our plans is to open stockroom in Vilnius and pack orders there in the future.
Hope we will be able to do it.
|
I'm not saying anything you are doing is illegal. If bricklink is OK with
the way you hold stock in another country to where you are registered and have
to import the orders from one side to the other before the registered company
deals with posting them, then presumably they are happy with both the VAT arrangements
as well as the way around the current sanctions they have against Russian stores.
Same with the buyers, if they are placing orders with you, then presumably they
don't mind about the wait until the Lithuanian company they buy from posts
the order once they have received it from the Russian side.
Having the physical stock in Lithuania would presumably be much simpler and reduce
the number of NSS as delivery would be much faster.
|
|
| Author: | Kuboteka | | Posted: | Jun 21, 2022 07:55 | | Subject: | Re: Dear Admins, please help | | Viewed: | 86 times | | Topic: | Help | |
|
| In Help, yorbrick writes:
| | In Help, pitz8008 writes:
| | In Help, Kuboteka writes:
| | Hello, we have our store suspended because of completed NSS that has tracking
and was delivered to our customer some time before he completed this NSS.
We provide all info about this NSS at Help Desk, if you need more info please
write us.
We have a top-50 store on bricklink with hundreds of orders a month and we always
ship our orders and always solve any problems with our orders.
Please answer on the ticket asap, cause our customers are worried cause of suspended
store (that thay will not receive orders they placed, but they will)
And cause we need to sell our parts (we have 15 employes now whom we need to
pay salary)
It is auful to lose money cause of buyer who can stop NSS after he receive his
order.
Thanks a lot for your help
We always work for our customers and hope you know it.
|
I've said multiple times that this situation could happen and it should be
fixed so that it doesn't occur. There needs to be a system in place where
the nss is automatically removed when the tracking number or refund is given.
It's preposterous that this store is closed even after the package had already
been delivered.
|
I imagine a member of BL staff still needs to check the delivery confirmation
and that it has been sent to the right address, otherwise rogue sellers could
submit the tracking number for any delivery they know has been delivered. And
that takes time.
Maybe larger stores should have more leeway such as anyone doing 500 transactions
a month could be allowed 4 or 5 completed instead if 3, so long as they eventually
get resolved.
Of course, getting the shipping times down would really help this seller stop
getting them as their shipping times are much longer than most. They've posted
a number of times in the forum when they have been suspended for it so no doubt
it is a constant problem. But while they stick with their business model of running
the business from Russia but selling out of Lithuania, so have to import each
order into the EU before sending it on, it will happen again and again. Buyers
will become nervous as the seller cannot provide tracking until the parcel is
sent on the second leg of the journey, which might not be until a few weeks after
the order is processed.
|
It happens once in 3/4 months, hundreds of our buyers are OK with our process
cause read terms.
If there will be a special place at the terms to put in packing/shipping time
where buyer can see it easy - we use it, but now we can just write it at the
terms page and sometimes customers don't read it.
We are registered company In Lithuania so our process is absolutely legal.
In our plans is to open stockroom in Vilnius and pack orders there in the future.
Hope we will be able to do it.
We are registered company in Lithuani
|
|
| Author: | pitz8008 | | Posted: | Jun 21, 2022 07:54 | | Subject: | Re: Dear Admins, please help | | Viewed: | 76 times | | Topic: | Help | |
|
| In Help, yorbrick writes:
| | In Help, pitz8008 writes:
| | In Help, Kuboteka writes:
| | Hello, we have our store suspended because of completed NSS that has tracking
and was delivered to our customer some time before he completed this NSS.
We provide all info about this NSS at Help Desk, if you need more info please
write us.
We have a top-50 store on bricklink with hundreds of orders a month and we always
ship our orders and always solve any problems with our orders.
Please answer on the ticket asap, cause our customers are worried cause of suspended
store (that thay will not receive orders they placed, but they will)
And cause we need to sell our parts (we have 15 employes now whom we need to
pay salary)
It is auful to lose money cause of buyer who can stop NSS after he receive his
order.
Thanks a lot for your help
We always work for our customers and hope you know it.
|
I've said multiple times that this situation could happen and it should be
fixed so that it doesn't occur. There needs to be a system in place where
the nss is automatically removed when the tracking number or refund is given.
It's preposterous that this store is closed even after the package had already
been delivered.
|
I imagine a member of BL staff still needs to check the delivery confirmation
and that it has been sent to the right address, otherwise rogue sellers could
submit the tracking number for any delivery they know has been delivered. And
that takes time.
Maybe larger stores should have more leeway such as anyone doing 500 transactions
a month could be allowed 4 or 5 completed instead if 3, so long as they eventually
get resolved.
Of course, getting the shipping times down would really help this seller stop
getting them as their shipping times are much longer than most. They've posted
a number of times in the forum when they have been suspended for it so no doubt
it is a constant problem. But while they stick with their business model of running
the business from Russia but selling out of Lithuania, so have to import each
order into the EU before sending it on, it will happen again and again. Buyers
will become nervous as the seller cannot provide tracking until the parcel is
sent on the second leg of the journey, which might not be until a few weeks after
the order is processed.
|
I'm not disagreeing with any of that. But there really needs to be a process
in place that an NSS should under no circumstances be allowed to be completed
when it isn't deserved. There are serious ramifications that come with a
completed NSS and it shouldn't be allowed to happen when it is undeserved.
|
|
| Author: | yorbrick | | Posted: | Jun 21, 2022 06:54 | | Subject: | Re: Dear Admins, please help | | Viewed: | 106 times | | Topic: | Help | |
|
| In Help, pitz8008 writes:
| | In Help, Kuboteka writes:
| | Hello, we have our store suspended because of completed NSS that has tracking
and was delivered to our customer some time before he completed this NSS.
We provide all info about this NSS at Help Desk, if you need more info please
write us.
We have a top-50 store on bricklink with hundreds of orders a month and we always
ship our orders and always solve any problems with our orders.
Please answer on the ticket asap, cause our customers are worried cause of suspended
store (that thay will not receive orders they placed, but they will)
And cause we need to sell our parts (we have 15 employes now whom we need to
pay salary)
It is auful to lose money cause of buyer who can stop NSS after he receive his
order.
Thanks a lot for your help
We always work for our customers and hope you know it.
|
I've said multiple times that this situation could happen and it should be
fixed so that it doesn't occur. There needs to be a system in place where
the nss is automatically removed when the tracking number or refund is given.
It's preposterous that this store is closed even after the package had already
been delivered.
|
I imagine a member of BL staff still needs to check the delivery confirmation
and that it has been sent to the right address, otherwise rogue sellers could
submit the tracking number for any delivery they know has been delivered. And
that takes time.
Maybe larger stores should have more leeway such as anyone doing 500 transactions
a month could be allowed 4 or 5 completed instead if 3, so long as they eventually
get resolved.
Of course, getting the shipping times down would really help this seller stop
getting them as their shipping times are much longer than most. They've posted
a number of times in the forum when they have been suspended for it so no doubt
it is a constant problem. But while they stick with their business model of running
the business from Russia but selling out of Lithuania, so have to import each
order into the EU before sending it on, it will happen again and again. Buyers
will become nervous as the seller cannot provide tracking until the parcel is
sent on the second leg of the journey, which might not be until a few weeks after
the order is processed.
|
|
| Author: | pitz8008 | | Posted: | Jun 21, 2022 06:25 | | Subject: | Re: Dear Admins, please help | | Viewed: | 114 times | | Topic: | Help | |
|
| In Help, Kuboteka writes:
| | Hello, we have our store suspended because of completed NSS that has tracking
and was delivered to our customer some time before he completed this NSS.
We provide all info about this NSS at Help Desk, if you need more info please
write us.
We have a top-50 store on bricklink with hundreds of orders a month and we always
ship our orders and always solve any problems with our orders.
Please answer on the ticket asap, cause our customers are worried cause of suspended
store (that thay will not receive orders they placed, but they will)
And cause we need to sell our parts (we have 15 employes now whom we need to
pay salary)
It is auful to lose money cause of buyer who can stop NSS after he receive his
order.
Thanks a lot for your help
We always work for our customers and hope you know it.
|
I've said multiple times that this situation could happen and it should be
fixed so that it doesn't occur. There needs to be a system in place where
the nss is automatically removed when the tracking number or refund is given.
It's preposterous that this store is closed even after the package had already
been delivered.
|
|
| Author: | Brickwilbo | | Posted: | Jun 21, 2022 06:09 | | Subject: | Re: How can I get tracking code? | | Viewed: | 19 times | | Topic: | Help | |
|
| In Help, defensive_tiger writes:
| | after order, how can I get tracking code?
|
The order details page has a tracking number field.
The seller can enter it there after shipping.
|
|
| Author: | yorbrick | | Posted: | Jun 21, 2022 06:04 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 64 times | | Topic: | Help | |
|
| In Help, Schnockse writes:
| | Hello!
Im a little lost now. 3 Weeks ago I ordered and paid nearly 200 Euro worth of
pieces from a Store named Kuboteka. They wrote on their Storesite that orders
take time etc. so I wasnt concerned about the delivery. They had mostly positive
feedback and many transactions too.
Yesterday I checked on my order and only saw that the store was suspended. My
Order has still the "packed" Status. I wrote them about it and got no answer.
Should I just wait longer or try to get my money back as soon as possible?
|
That is the downside of buying from a store located in Russia, that has to ship
first into the EU (Lithuania) before sending the parcel on.
|
|
| Author: | Kuboteka | | Posted: | Jun 21, 2022 05:10 | | Subject: | Dear Admins, please help | | Viewed: | 368 times | | Topic: | Help | |
|
| Hello, we have our store suspended because of completed NSS that has tracking
and was delivered to our customer some time before he completed this NSS.
We provide all info about this NSS at Help Desk, if you need more info please
write us.
We have a top-50 store on bricklink with hundreds of orders a month and we always
ship our orders and always solve any problems with our orders.
Please answer on the ticket asap, cause our customers are worried cause of suspended
store (that thay will not receive orders they placed, but they will)
And cause we need to sell our parts (we have 15 employes now whom we need to
pay salary)
It is auful to lose money cause of buyer who can stop NSS after he receive his
order.
Thanks a lot for your help
We always work for our customers and hope you know it.
|
|
| Author: | Kuboteka | | Posted: | Jun 21, 2022 05:05 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 113 times | | Topic: | Help | |
|
| In Help, Schnockse writes:
| | Hello!
Im a little lost now. 3 Weeks ago I ordered and paid nearly 200 Euro worth of
pieces from a Store named Kuboteka. They wrote on their Storesite that orders
take time etc. so I wasnt concerned about the delivery. They had mostly positive
feedback and many transactions too.
Yesterday I checked on my order and only saw that the store was suspended. My
Order has still the "packed" Status. I wrote them about it and got no answer.
Should I just wait longer or try to get my money back as soon as possible?
Regards!
|
Hello!
We wait for answer from administration to reopen store, but all orders are in
process as we have in store terms and going to our customers.
We have longer two-step delivery explainded in our store terms, we warn that
delivery takes time. But some customers don't want to read terms in time
of checkout so sometimes store is suspended about shipped orders.
But all our orders come to our customers (in timeframe we provide in terms) and
we always solve any problem happened (refund for missed order or parts)
Thanks for the patience
|
|
| Author: | Stellar | | Posted: | Jun 21, 2022 04:32 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 69 times | | Topic: | Help | |
|
| In Help, Schnockse writes:
| | Hello!
Im a little lost now. 3 Weeks ago I ordered and paid nearly 200 Euro worth of
pieces from a Store named Kuboteka. They wrote on their Storesite that orders
take time etc. so I wasnt concerned about the delivery. They had mostly positive
feedback and many transactions too.
Yesterday I checked on my order and only saw that the store was suspended. My
Order has still the "packed" Status. I wrote them about it and got no answer.
Should I just wait longer or try to get my money back as soon as possible?
Regards!
|
Hello,
How did you pay for your order? If PayPal you can be safe 180 days since payment
is done to open a claim.
But this store has 15000+ Feedback and 29000+ orders, and its known to have very
long shipping times, multiple weeks, and gets a lots of NSS alerts and with 3
BrickLink closes the store automatically.
Most neutrals and negative is for taking a month or more to be delivered, so
if you are ok waiting then I think you can wait for this particular store.
Sergio
|
|
| Author: | Schnockse | | Posted: | Jun 21, 2022 04:15 | | Subject: | Store I ordered from got suspended | | Viewed: | 204 times | | Topic: | Help | |
|
| Hello!
Im a little lost now. 3 Weeks ago I ordered and paid nearly 200 Euro worth of
pieces from a Store named Kuboteka. They wrote on their Storesite that orders
take time etc. so I wasnt concerned about the delivery. They had mostly positive
feedback and many transactions too.
Yesterday I checked on my order and only saw that the store was suspended. My
Order has still the "packed" Status. I wrote them about it and got no answer.
Should I just wait longer or try to get my money back as soon as possible?
Regards!
|
|
| Author: | yorbrick | | Posted: | Jun 21, 2022 04:05 | | Subject: | Re: How can I get tracking code? | | Viewed: | 27 times | | Topic: | Help | |
|
| In Help, defensive_tiger writes:
| | after order, how can I get tracking code?
|
Did you pay for a tracked delivery? If so, then the seller should have sent it
that way and you would need to ask them for the tracking. There is no automated
process to receive it, as it is done away from Bricklink.
|
| Author: | novabrick | | Posted: | Jun 21, 2022 03:52 | | Subject: | Re: How can I get tracking code? | | Viewed: | 17 times | | Topic: | Help | |
|
| Usually the seller will provide them and send you a mail/message containing these
infortmations possibly with links.
Christian
novabrick-team
In Help, defensive_tiger writes:
| | after order, how can I get tracking code?
|
|
| Author: | UCS_Collector | | Posted: | Jun 21, 2022 03:42 | | Subject: | How can I get tracking code? | | Viewed: | 68 times | | Topic: | Help | |
|
| | after order, how can I get tracking code? |
| Author: | TheCuteGiraffe | | Posted: | Jun 20, 2022 19:54 | | Subject: | Re: Removing feedback | | Viewed: | 33 times | | Topic: | Help | |
|
| | Go to the feedback remove tab. Check the other post above. |
| Author: | Brickwilbo | | Posted: | Jun 20, 2022 19:23 | | Subject: | Re: Removing feedback | | Viewed: | 38 times | | Topic: | Help | |
|
| In Help, jgrossman1025 writes:
| | Hello,
I accidentally left the wrong feedback on the wrong order, how do I go about
getting that removed?
Thanks, NG
|
https://www.bricklink.com/feedbackDel.asp
|
| Author: | jgrossman1025 | | Posted: | Jun 20, 2022 19:22 | | Subject: | Removing feedback | | Viewed: | 104 times | | Topic: | Help | |
|
| Hello,
I accidentally left the wrong feedback on the wrong order, how do I go about
getting that removed?
Thanks, NG
|
| Author: | Nubs_Select | | Posted: | Jun 20, 2022 17:23 | | Subject: | Re: Selling sets | | Viewed: | 55 times | | Topic: | Translation | |
|
| | what does it say is the error |
| Author: | flandresq1 | | Posted: | Jun 20, 2022 17:20 | | Subject: | Selling sets | | Viewed: | 109 times | | Topic: | Translation | |
|
| Je n’arrive pas à entrer mes sets dans mon inventaire
Il semble que mon magasin n’est pas bien configuré pour permettre la vente, comment
s’assurer que tout est ok.?
Merci
|
|
| Author: | 1001bricks | | Posted: | Jun 20, 2022 11:53 | | Subject: | Re: ORDER_BATCH_ID_MISMATCHED | | Viewed: | 27 times | | Topic: | Technical Issues | |
|
| In Technical Issues, KDavis2 writes:
| | When I try to checkout I am seeing this error, but my cart looks to be in order.
ORDER_BATCH_ID_MISMATCHED
What can I do to complete my order. I have tried clearing browser cookies, deleting
and recreating my cart, and logging out and back in to bricklink.
|
It could happen when there's a question of VAT or maybe Sales Tax.
In between 2 batches, the tax changed somewhere, and now you can't have 2
batches with different rates...
I'd simply ask for cancellation, and redo it from scratch - maybe in one
batch?
|
|
| Author: | KDavis2 | | Posted: | Jun 20, 2022 11:39 | | Subject: | ORDER_BATCH_ID_MISMATCHED | | Viewed: | 59 times | | Topic: | Technical Issues | |
|
| When I try to checkout I am seeing this error, but my cart looks to be in order.
ORDER_BATCH_ID_MISMATCHED
What can I do to complete my order. I have tried clearing browser cookies, deleting
and recreating my cart, and logging out and back in to bricklink.
Thanks,
Kenneth
|
| Author: | Nubs_Select | | Posted: | Jun 20, 2022 02:53 | | Subject: | Re: In Shop Cart | | Viewed: | 35 times | | Topic: | Help | |
|
| |
| Author: | TheCuteGiraffe | | Posted: | Jun 20, 2022 02:32 | | Subject: | Re: In Shop Cart | | Viewed: | 37 times | | Topic: | Help | |
|
| Nice store avatar (:
Laughing right now, it's stonks
|
| Author: | Nubs_Select | | Posted: | Jun 20, 2022 00:24 | | Subject: | Re: In Shop Cart | | Viewed: | 39 times | | Topic: | Help | |
|
| | If my wallet ever lets me |
|
| Author: | TheCuteGiraffe | | Posted: | Jun 19, 2022 23:29 | | Subject: | Re: In Shop Cart | | Viewed: | 26 times | | Topic: | Help | |
|
| Thanks!
Always good to hear from people.
|
| Author: | wildchicken13 | | Posted: | Jun 19, 2022 22:53 | | Subject: | Re: In Shop Cart | | Viewed: | 26 times | | Topic: | Help | |
|
| In Help, TheCuteGiraffe writes:
| | Hey Guys,
I am currently looking around in different shops for some lego. I have an open
cart in this and it shows up on the top left of my screen.
Is it ok to have it open? Will it cause any issues? Will this mean that I can't
make another cart?
Thanks,
The Cute Giraffe.
|
It is okay to have multiple carts open at the same time. Note that even if you
have an item in your cart, other people can still buy it.
|
|
| Author: | TheCuteGiraffe | | Posted: | Jun 19, 2022 22:46 | | Subject: | In Shop Cart | | Viewed: | 100 times | | Topic: | Help | |
|
| Hey Guys,
I am currently looking around in different shops for some lego. I have an open
cart in this and it shows up on the top left of my screen.
Is it ok to have it open? Will it cause any issues? Will this mean that I can't
make another cart?
Thanks,
The Cute Giraffe.
|
| Author: | calebfishn | | Posted: | Jun 19, 2022 16:51 | | Subject: | Re: Is 10k+ parts enough to open a bricklink stor | | Viewed: | 58 times | | Topic: | Help | |
|
| In Help, Collectorguy49 writes:
| | Is 10k+ parts enough to open a bricklink store or should I close it and add more
and more to my inventory?
|
10 thousand is plenty to start. You will get orders. I started with 1500 parts.
Have fun with your store while you continue to grow.
|
| Author: | SylvainLS | | Posted: | Jun 19, 2022 16:27 | | Subject: | Re: Have you seen this guy? | | Viewed: | 56 times | | Topic: | Help | |
|
| In Help, maxx3001 writes:
| | […]
Mine is similar in size and shape, but mine leaves all kind of mess around for
me to clean up.
Sorry for the graphic picture of said mess…..
|
Mine left without a trace.
Maybe one day I’ll get a postcard from a tax haven….
|
| Author: | rab1234 | | Posted: | Jun 19, 2022 14:37 | | Subject: | Re: Is 10k+ parts enough to open a bricklink stor | | Viewed: | 41 times | | Topic: | Help | |
|
| 1 part is enough. I've never had 10,000 parts and I've had over 1,500
orders in around 3 years.
In Help, Collectorguy49 writes:
| | Is 10k+ parts enough to open a bricklink store or should I close it and add more
and more to my inventory?
|
|
| Author: | yorbrick | | Posted: | Jun 19, 2022 13:53 | | Subject: | Re: Is 10k+ parts enough to open a bricklink stor | | Viewed: | 42 times | | Topic: | Help | |
|
| In Help, Collectorguy49 writes:
| | Is 10k+ parts enough to open a bricklink store or should I close it and add more
and more to my inventory?
|
There isn't really a threshold number, it depends what the parts are and
to some extent how they are priced.
|
|
| Author: | tEoS | | Posted: | Jun 19, 2022 11:18 | | Subject: | Re: Is 10k+ parts enough to open a bricklink stor | | Viewed: | 54 times | | Topic: | Help | |
|
| Yes, it is enough. This is the time where you will begin to learn the ropes
of selling and utilizing BL tools. Grow your store over time. There have been
sellers that started off big and ran into major issues early on.
In Help, Collectorguy49 writes:
| | Is 10k+ parts enough to open a bricklink store or should I close it and add more
and more to my inventory?
|
|
| Author: | Collectorguy49 | | Posted: | Jun 19, 2022 10:52 | | Subject: | Is 10k+ parts enough to open a bricklink stor | | Viewed: | 117 times | | Topic: | Help | |
|
| Is 10k+ parts enough to open a bricklink store or should I close it and add more
and more to my inventory?
|
| Author: | maxx3001 | | Posted: | Jun 19, 2022 06:53 | | Subject: | Re: Have you seen this guy? | | Viewed: | 84 times | | Topic: | Help | |
|
| In Help, SylvainLS writes:
| | Hi all,
Have you seen this little guy?
I was looking at the release announcements of 10497-1 and 10305-1 when I heard
some kind of howl and the sound of something flying out very fast and since then
I can’t find my friend anymore 
Joining a sketch artist as I’ve no photo: he’s very shy and never wants to come
out.
|
Mine is similar in size and shape, but mine leaves all kind of mess around for
me to clean up.
Sorry for the graphic picture of said mess…..
|
|
|
| Author: | SylvainLS | | Posted: | Jun 19, 2022 06:42 | | Subject: | Re: Have you seen this guy? | | Viewed: | 54 times | | Topic: | Help | |
|
| In Help, stearns writes:
| | […]
He might have run off with the guy that used to live with me - similar type,
just thinner...
|
Mine seems full but it’s full of sea urchins
| | I happy about my new year's resolution not to go anywhere near the castle
theme, that saves me from some of the worse loan sharks for now.
|
BTW, do you someone who needs a kidney?
| | I feared worse
about the explorer, it's humanely priced I think.
|
Yeah, good surprise there for once.
| | Although it's a pity
the surroundings of the original aren't there anymore.
|
Yeah, somewhat limited. I guess baseplates were a no-no and that would have
made the price go too high for a crater decor AND a landing pad AND a small base.
| | Stupid question: Will those sets be in general sale in the shops, or are they
limited somehow?
|
Don’t know and hope not but:
— Galaxy Explorer is already in pre-command… but not in EU¹!
— Lion Knigths’ Castle should be in early access for VIPs (one week earlier).
¹ Not in France and, according to comments on BrickSet, not in at least a couple
other EU contries… or it’s the usual S@H efficiency.
|
|
| Author: | Akir | | Posted: | Jun 19, 2022 06:09 | | Subject: | Re: Have you seen this guy? | | Viewed: | 91 times | | Topic: | Help | |
|
| In Help, SylvainLS writes:
| | Hi all,
Have you seen this little guy?
I was looking at the release announcements of 10497-1 and 10305-1 when I heard
some kind of howl and the sound of something flying out very fast and since then
I can’t find my friend anymore
Joining a sketch artist as I’ve no photo: he’s very shy and never wants to come
out.
|
He might have run off with the guy that used to live with me - similar type,
just thinner...
I happy about my new year's resolution not to go anywhere near the castle
theme, that saves me from some of the worse loan sharks for now. I feared worse
about the explorer, it's humanely priced I think. Although it's a pity
the surroundings of the original aren't there anymore.
Stupid question: Will those sets be in general sale in the shops, or are they
limited somehow?
|
|
| Author: | SylvainLS | | Posted: | Jun 19, 2022 04:32 | | Subject: | Have you seen this guy? | | Viewed: | 337 times | | Topic: | Help | |
|
| Hi all,
Have you seen this little guy?
I was looking at the release announcements of 10497-1 and 10305-1 when I heard
some kind of howl and the sound of something flying out very fast and since then
I can’t find my friend anymore
Joining a sketch artist as I’ve no photo: he’s very shy and never wants to come
out.
|
|
|
| Author: | Nubs_Select | | Posted: | Jun 18, 2022 10:55 | | Subject: | Re: Order Glitch? | | Viewed: | 37 times | | Topic: | Help | |
|
| Any idea why this is still an option for buyers when the buy from stores that
only use onsite payment since most places already have onsite payment as the
only option or will likely have it soon. It seams to be something that causes
lots of issues for stores that only use onsite payments.
|
|
| Author: | MomMar68 | | Posted: | Jun 18, 2022 07:46 | | Subject: | Re: Order Glitch? | | Viewed: | 46 times | | Topic: | Help | |
|
| In Help, Stellar writes:
| | In Help, MomMar68 writes:
| | I am having an issue with an order I received yesterday. When I went to send
an invoice all of the boxes are greyed out and when I try to put in shipping
the box tells me
"you cannot change prices after an order has been paid for". The order has not
been paid, there is no money received in my PayPal account and I have contacted
the buyer and received no response.
Has anyone had this happen to them?
I have never come across this issue and I'm not sure how to remedy it.
|
Use the Edit order button and change the Payment Status to None:
https://www.bricklink.com/orderEdit.asp?ID=
|
Thank you, Stellar!
It worked
|
|
| Author: | Stellar | | Posted: | Jun 18, 2022 07:42 | | Subject: | Re: Order Glitch? | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, MomMar68 writes:
| | I am having an issue with an order I received yesterday. When I went to send
an invoice all of the boxes are greyed out and when I try to put in shipping
the box tells me
"you cannot change prices after an order has been paid for". The order has not
been paid, there is no money received in my PayPal account and I have contacted
the buyer and received no response.
Has anyone had this happen to them?
I have never come across this issue and I'm not sure how to remedy it.
|
Use the Edit order button and change the Payment Status to None:
https://www.bricklink.com/orderEdit.asp?ID=
|
|
| Author: | MomMar68 | | Posted: | Jun 18, 2022 07:40 | | Subject: | Order Glitch? | | Viewed: | 111 times | | Topic: | Help | |
|
| I am having an issue with an order I received yesterday. When I went to send
an invoice all of the boxes are greyed out and when I try to put in shipping
the box tells me
"you cannot change prices after an order has been paid for". The order has not
been paid, there is no money received in my PayPal account and I have contacted
the buyer and received no response.
Has anyone had this happen to them?
I have never come across this issue and I'm not sure how to remedy it.
|
|
| Author: | SylvainLS | | Posted: | Jun 18, 2022 06:05 | | Subject: | Re: Brick 10 x 20 with stickers ? | | Viewed: | 28 times | | Topic: | Help | |
|
| In Help, stearns writes:
| | […]
| | There’s danger chevrons on the sticker sheet of
and there maybe other sources too.
|
Definitely in several classic town sets - I remember
and
but I'm sure there were more with those stickers. I don't know about
any stickered baseplates, but they are partly before my time, so anything's
possible I guess...
|
I meant “other sources for unused stickers”: ones that wouldn’t have already
been used on other parts
But yes, they definitely could be stickers from sets too.
|
|
| Author: | Akir | | Posted: | Jun 18, 2022 04:31 | | Subject: | Re: Brick 10 x 20 with stickers ? | | Viewed: | 33 times | | Topic: | Help | |
|
| In Help, SylvainLS writes:
| | In Help, 1001bricks writes:
| | In Help, Stuart9 writes:
| | Like it.
|
I looked here:
https://www.bricklink.com/catalogItemIn.asp?P=700eD&in=S
Can't see any chevrons... and I'm not sure there was ANY sticker sheet
at this era.
So they're may be legit stickers but from any other but later Set?
Not a Catalog specialist; just my impression.
|
There’s danger chevrons on the sticker sheet of
and there maybe other sources too.
|
Definitely in several classic town sets - I remember
and
but I'm sure there were more with those stickers. I don't know about
any stickered baseplates, but they are partly before my time, so anything's
possible I guess...
|
|
| Author: | SylvainLS | | Posted: | Jun 17, 2022 19:11 | | Subject: | Re: Brick 10 x 20 with stickers ? | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, 1001bricks writes:
| | In Help, Stuart9 writes:
| | Like it.
|
I looked here:
https://www.bricklink.com/catalogItemIn.asp?P=700eD&in=S
Can't see any chevrons... and I'm not sure there was ANY sticker sheet
at this era.
So they're may be legit stickers but from any other but later Set?
Not a Catalog specialist; just my impression.
|
There’s danger chevrons on the sticker sheet of
and there maybe other sources too.
|
|
| Author: | 1001bricks | | Posted: | Jun 17, 2022 18:47 | | Subject: | Re: Brick 10 x 20 with stickers ? | | Viewed: | 36 times | | Topic: | Help | |
|
| In Help, Stuart9 writes:
| | Like it.
|
I looked here:
https://www.bricklink.com/catalogItemIn.asp?P=700eD&in=S
Can't see any chevrons... and I'm not sure there was ANY sticker sheet
at this era.
So they're may be legit stickers but from any other but later Set?
Not a Catalog specialist; just my impression.
|
|
| Author: | Stuart9 | | Posted: | Jun 17, 2022 18:44 | | Subject: | Re: Brick 10 x 20 with stickers ? | | Viewed: | 33 times | | Topic: | Help | |
|
| Like it.
In Help, 1001bricks writes:
| | In Help, Stuart9 writes:
| | Anyone know if this is correct.
If it is, any idea which set ?
|
No idea 
But I remember those baseplates; I put them reversed in my bath, it made a nice
raft for my figs (the Technic ones). It then happened a lot of crazy adventures,
with many lives saved because of brave figs doing plenty of important and critical
things!
|
|
|
| Author: | 1001bricks | | Posted: | Jun 17, 2022 18:37 | | Subject: | Re: Brick 10 x 20 with stickers ? | | Viewed: | 43 times | | Topic: | Help | |
|
| In Help, Stuart9 writes:
| | Anyone know if this is correct.
If it is, any idea which set ?
|
No idea
But I remember those baseplates; I put them reversed in my bath, it made a nice
raft for my figs (the Technic ones). It then happened a lot of crazy adventures,
with many lives saved because of brave figs doing plenty of important and critical
things!
|
| Author: | Stuart9 | | Posted: | Jun 17, 2022 18:25 | | Subject: | Brick 10 x 20 with stickers ? | | Viewed: | 93 times | | Topic: | Help | |
|
| Anyone know if this is correct.
If it is, any idea which set ?
This is :
* | | 700eD Brick 10 x 20 with Bottom Tubes in Single Row Around Edge, with '+' Cross Support
Parts: Brick |
|
|
|
| Author: | terraria8767 | | Posted: | Jun 17, 2022 13:30 | | Subject: | Re: why are some parts not in bricklink studio? | | Viewed: | 27 times | | Topic: | Help | |
|
| In Help, Stellar writes:
| | In Help, terraria8767 writes:
| | so today i got bricklink to make some things that i didnt have pieces for irl.
but i just couldnt find some parts like piece 6170597 (a piece from a ninjago
legacy set). is there some way i can get these in the studio?
|
Hello,
The dedicated Studio Forum is here:
https://forum.bricklink.com/
BTW your part code is the PCC for 28326 in black.
You can put that Design ID instead and you will find your part available in Studio
|
thanks
|
|
| Author: | Stellar | | Posted: | Jun 17, 2022 06:50 | | Subject: | Re: why are some parts not in bricklink studio? | | Viewed: | 29 times | | Topic: | Help | |
|
| In Help, terraria8767 writes:
| | so today i got bricklink to make some things that i didnt have pieces for irl.
but i just couldnt find some parts like piece 6170597 (a piece from a ninjago
legacy set). is there some way i can get these in the studio?
|
Hello,
The dedicated Studio Forum is here:
https://forum.bricklink.com/
BTW your part code is the PCC for 28326 in black.
You can put that Design ID instead and you will find your part available in Studio
|
|
| Author: | TheCuteGiraffe | | Posted: | Jun 16, 2022 21:22 | | Subject: | Re: why are some parts not in bricklink studio? | | Viewed: | 30 times | | Topic: | Help | |
|
| Post this in the dedicated studio forum.
They can really help more than us.
|
| Author: | terraria8767 | | Posted: | Jun 16, 2022 20:25 | | Subject: | why are some parts not in bricklink studio? | | Viewed: | 67 times | | Topic: | Help | |
|
| so today i got bricklink to make some things that i didnt have pieces for irl.
but i just couldnt find some parts like piece 6170597 (a piece from a ninjago
legacy set). is there some way i can get these in the studio?
|
|
| Author: | TheBrickGuys | | Posted: | Jun 16, 2022 16:52 | | Subject: | Re: PLEASE REOPEN MY STORE | | Viewed: | 74 times | | Topic: | Help | |
|
| In Help, wildchicken13 writes:
| | In Help, Poncke writes:
| | Hello admin,
I have a customer who wants to purchase a 600 euro set, but my store is closed
because I had to order something myself and have it shipped to my parents address
instead of my home address.
Can you please open my store, because I would hate to lose a 600 euro sale !!!
thanks
|
Sorry to hear that. Hopefully your store gets reopened soon, because €600 is
a lot of money!
There are multiple places on BrickLink to input your address. When you first
register for BrickLink, you are asked for your name and address, which are recorded
on your account info page: https://www.bricklink.com/pref_general.asp
By default, this is the address that BrickLink uses when you order something
from another store. If you want something shipped to a different address, you
have the option to replace the default shipping address with a different one
at checkout (see image below). This also replaces the PayPal address if you pay
onsite.
Your store has a separate address associated with it, which is displayed in your
store settings at the bottom of the management page: https://www.bricklink.com/v2/mystore/management.page
This is the physical address associated with your store, which should not change
unless you physically move your store since changing it may require you to go
through the new seller verification process again.
I hope that helps clear things up a bit.
|
I have done this a few times when I am missing a part or a minifig that a customer
has ordered from us. I just change the ship to address during checkout process
and everything works out fine - no store closure and even the PayPal address
that is seen by the store where I place the order at shows up as the changed
address so the store only sees the address that the order will be shipped to
an not our business address (which could be confusing).
Do it this way and you don't have to worry about your store being closed
again.
Jim.
|
|
| Author: | jpeg68 | | Posted: | Jun 15, 2022 16:51 | | Subject: | Re: Seller fee paid but BL still asking for it | | Viewed: | 45 times | | Topic: | Help | |
|
| Thank you! Well it did kind of ruin my birthday but, as I said in my other message,
they have now tried to make up for it.
In Help, LeeGo73 writes:
| | btw; happy birthday
I hope Bricklink gives you a nice birthday gift by re-opening your store.
In Help, jpeg68 writes:
| | Now an update. There has been no response to my messages (despite trying through
the helpdesk.bricklink site) and my selling privileges have now been revoked.
This is very poor service from a company I have been with for many years. It
is immensely frustrating to say the least.
I have tried contacting them via a different link provided, now that my selling
privileges have been revoked. They say they aim to get back to me within 1-2
Working days...
In Help, jpeg68 writes:
| | I paid my seller fee to BL via Paypal on 31st May. I paid through the BL link
and have the receipt from Paypal. However, BL are still claiming this as "amount
past due" and are threatening to revoke selling privileges (by the 15th June
- my birthday...).
I got a ticket from Customer Support on 6th June but have had no reply. The helpdesk
site (in the link I click in the email) won't seem to let me log in either...
Do I wait and see what happens?
|
|
|
|
|
| Author: | jpeg68 | | Posted: | Jun 15, 2022 16:49 | | Subject: | Re: Seller fee paid but BL still asking for it | | Viewed: | 38 times | | Topic: | Help | |
|
| Okay - so a good result. My selling privileges have been returned and my $16
fee payment refunded. I guess that was a gesture of forgiveness - I will take
it as that anyway!
In the end I found this out via a brief reply to this thread rather than the
two "Tickets" I created. So, if such a thing happens in the future, I will know
to use the Forum as well.
Hopefully Bricklink sort out their issues. Thanks for the various bits of advice
too.
In Help, jpeg68 writes:
| | I paid my seller fee to BL via Paypal on 31st May. I paid through the BL link
and have the receipt from Paypal. However, BL are still claiming this as "amount
past due" and are threatening to revoke selling privileges (by the 15th June
- my birthday...).
I got a ticket from Customer Support on 6th June but have had no reply. The helpdesk
site (in the link I click in the email) won't seem to let me log in either...
Do I wait and see what happens?
|
|
|
| Author: | Camqu9 | | Posted: | Jun 15, 2022 16:15 | | Subject: | How do I export | | Viewed: | 95 times | | Topic: | Help | |
|
| I'm trying to export to blender but I'm having trouble using the export
tool in file export as
|
| Author: | peregrinator | | Posted: | Jun 15, 2022 13:31 | | Subject: | Re: Seller not responding and not send order | | Viewed: | 41 times | | Topic: | Help | |
|
| In Help, Bobgun writes:
| | I had to mark an order NSS. Now what do I do, is there any way to get my money
back. This is the first time I have ever had a problem with a seller that I couldn't
resolve. This order is over a month and a half old.
|
If you paid via PayPal, start a PayPal claim.
If you paid via Stripe and a credit card, file for a chargeback.
Make sure to complete the NSS.
|
|
| Author: | Bobgun | | Posted: | Jun 15, 2022 13:28 | | Subject: | Seller not responding and not send order | | Viewed: | 90 times | | Topic: | Help | |
|
| I had to mark an order NSS. Now what do I do, is there any way to get my money
back. This is the first time I have ever had a problem with a seller that I couldn't
resolve. This order is over a month and a half old.
|
|
| Author: | wildchicken13 | | Posted: | Jun 15, 2022 11:55 | | Subject: | Re: PLEASE REOPEN MY STORE | | Viewed: | 62 times | | Topic: | Help | |
|
| In Help, Poncke writes:
| | Hello admin,
I have a customer who wants to purchase a 600 euro set, but my store is closed
because I had to order something myself and have it shipped to my parents address
instead of my home address.
Can you please open my store, because I would hate to lose a 600 euro sale !!!
thanks
|
Sorry to hear that. Hopefully your store gets reopened soon, because €600 is
a lot of money!
There are multiple places on BrickLink to input your address. When you first
register for BrickLink, you are asked for your name and address, which are recorded
on your account info page: https://www.bricklink.com/pref_general.asp
By default, this is the address that BrickLink uses when you order something
from another store. If you want something shipped to a different address, you
have the option to replace the default shipping address with a different one
at checkout (see image below). This also replaces the PayPal address if you pay
onsite.
Your store has a separate address associated with it, which is displayed in your
store settings at the bottom of the management page: https://www.bricklink.com/v2/mystore/management.page
This is the physical address associated with your store, which should not change
unless you physically move your store since changing it may require you to go
through the new seller verification process again.
I hope that helps clear things up a bit.
|
|
|
| Author: | 1001bricks | | Posted: | Jun 15, 2022 11:21 | | Subject: | Re: PLEASE REOPEN MY STORE | | Viewed: | 44 times | | Topic: | Help | |
|
| In Help, Poncke writes:
| | Hello admin,
I have a customer who wants to purchase a 600 euro set, but my store is closed
because I had to order something myself and have it shipped to my parents address
instead of my home address.
Can you please open my store, because I would hate to lose a 600 euro sale !!!
|
Why don't you use your parents name and adress with another account?
I guess it should be tolerated, especially if you're not doing foolish things.
That'd be FAR easier than to swap addresses...
|
|
| Author: | 1001bricks | | Posted: | Jun 15, 2022 11:18 | | Subject: | Re: Seller fee paid but BL still asking for it | | Viewed: | 26 times | | Topic: | Help | |
|
| In Help, jpeg68 writes:
| | Now an update. There has been no response to my messages (despite trying through
the helpdesk.bricklink site) and my selling privileges have now been revoked.
|
I guess it's not a huge amount... Why don't you pay it twice, and later
on discuss with the Help Desk when they're available? If paid twice it'll
sure be credited in advance for your future fees, so it's not lost...
Maybe that helps?
|
|
| Author: | peregrinator | | Posted: | Jun 15, 2022 10:10 | | Subject: | Re: PLEASE REOPEN MY STORE | | Viewed: | 55 times | | Topic: | Help | |
|
| In Help, Poncke writes:
| | my store is closed
because I had to order something myself and have it shipped to my parents address
instead of my home address.
|
Didn't you just post about a similar issue a few months ago?
|
| Author: | miskox | | Posted: | Jun 15, 2022 07:24 | | Subject: | Re: PLEASE REOPEN MY STORE | | Viewed: | 65 times | | Topic: | Help | |
|
| | | Maybe because you are not super clear in your first post that you changed your
shop address and because of this you need to go through verification again and
not everyone knows this is what happens when you do that.
|
+1
Saso
|
|
| Author: | ErwinNL | | Posted: | Jun 15, 2022 06:27 | | Subject: | Re: PLEASE REOPEN MY STORE | | Viewed: | 74 times | | Topic: | Help | |
|
| In Help, Poncke writes:
| | In Help, miskox writes:
I cannot because the open button is greyed out, I have to complete the verification
process first, which takes a few weeks.
How can people not understand this when this is a commonly know problem for sellers
on Bricklink.
|
Maybe because you are not super clear in your first post that you changed your
shop address and because of this you need to go through verification again and
not everyone knows this is what happens when you do that.
Nothing we can do, you need to wait for an admin to process your verification
again, make sure you have a ticked and submitted all the docs needed for this
process.
|
|
| Author: | LeeGo73 | | Posted: | Jun 15, 2022 06:08 | | Subject: | Re: Seller fee paid but BL still asking for it | | Viewed: | 40 times | | Topic: | Help | |
|
| btw; happy birthday
I hope Bricklink gives you a nice birthday gift by re-opening your store.
In Help, jpeg68 writes:
| | Now an update. There has been no response to my messages (despite trying through
the helpdesk.bricklink site) and my selling privileges have now been revoked.
This is very poor service from a company I have been with for many years. It
is immensely frustrating to say the least.
I have tried contacting them via a different link provided, now that my selling
privileges have been revoked. They say they aim to get back to me within 1-2
Working days...
In Help, jpeg68 writes:
| | I paid my seller fee to BL via Paypal on 31st May. I paid through the BL link
and have the receipt from Paypal. However, BL are still claiming this as "amount
past due" and are threatening to revoke selling privileges (by the 15th June
- my birthday...).
I got a ticket from Customer Support on 6th June but have had no reply. The helpdesk
site (in the link I click in the email) won't seem to let me log in either...
Do I wait and see what happens?
|
|
|
|
| Author: | Poncke | | Posted: | Jun 15, 2022 05:48 | | Subject: | Re: PLEASE REOPEN MY STORE | | Viewed: | 71 times | | Topic: | Help | |
|
| In Help, miskox writes:
I cannot because the open button is greyed out, I have to complete the verification
process first, which takes a few weeks.
How can people not understand this when this is a commonly know problem for sellers
on Bricklink.
|
|
| Author: | Poncke | | Posted: | Jun 15, 2022 05:46 | | Subject: | Re: PLEASE REOPEN MY STORE | | Viewed: | 73 times | | Topic: | Help | |
|
| In Help, Dino1 writes:
| | In Help, Poncke writes:
| | Hello admin,
I have a customer who wants to purchase a 600 euro set, but my store is closed
because I had to order something myself and have it shipped to my parents address
instead of my home address.
Can you please open my store, because I would hate to lose a 600 euro sale !!!
thanks
|
The store was closed by yourself.
|
How so? I changed my address to place an order and my store got auto closed and
I have to go through the verification process again which takes a couple of week
and could end up with me losing a sale.
So if that is what you mean then yes. Not sure how this helps me.
|
|
| Author: | jpeg68 | | Posted: | Jun 15, 2022 05:20 | | Subject: | Re: Seller fee paid but BL still asking for it | | Viewed: | 43 times | | Topic: | Help | |
|
| Thanks for that advice. I think it's more a case of them having some technical
issues and being overwhelmed with tickets - or something...?
The amount was a mere $16 and I was waiting for some funds before paying it.
Even if I'd paid early I might still have had this issue.
In Help, yorbrick writes:
| | In Help, jpeg68 writes:
| | I paid my seller fee to BL via Paypal on 31st May. I paid through the BL link
and have the receipt from Paypal. However, BL are still claiming this as "amount
past due" and are threatening to revoke selling privileges (by the 15th June
- my birthday...).
I got a ticket from Customer Support on 6th June but have had no reply. The helpdesk
site (in the link I click in the email) won't seem to let me log in either...
Do I wait and see what happens?
|
If they claim not to have received the payment, then can't you do a chargeback
via PayPal for the payment. If they contest it, then they have clearly received
the payment. If they don't contest it, you can pay again without double paying.
For the future, I wouldn't leave it so late to pay fees. That way, when things
go wrong, there is more time to sort it before their rigid suspension calendar
hits you.
|
|
|
| Author: | Dino | | Posted: | Jun 15, 2022 04:55 | | Subject: | Re: PLEASE REOPEN MY STORE | | Viewed: | 56 times | | Topic: | Help | |
|
| In Help, Poncke writes:
| | Hello admin,
I have a customer who wants to purchase a 600 euro set, but my store is closed
because I had to order something myself and have it shipped to my parents address
instead of my home address.
Can you please open my store, because I would hate to lose a 600 euro sale !!!
thanks
|
The store was closed by yourself.
|
|
| Author: | yorbrick | | Posted: | Jun 15, 2022 04:54 | | Subject: | Re: Seller fee paid but BL still asking for it | | Viewed: | 37 times | | Topic: | Help | |
|
| In Help, jpeg68 writes:
| | I paid my seller fee to BL via Paypal on 31st May. I paid through the BL link
and have the receipt from Paypal. However, BL are still claiming this as "amount
past due" and are threatening to revoke selling privileges (by the 15th June
- my birthday...).
I got a ticket from Customer Support on 6th June but have had no reply. The helpdesk
site (in the link I click in the email) won't seem to let me log in either...
Do I wait and see what happens?
|
If they claim not to have received the payment, then can't you do a chargeback
via PayPal for the payment. If they contest it, then they have clearly received
the payment. If they don't contest it, you can pay again without double paying.
For the future, I wouldn't leave it so late to pay fees. That way, when things
go wrong, there is more time to sort it before their rigid suspension calendar
hits you.
|
|
| Author: | jpeg68 | | Posted: | Jun 15, 2022 03:40 | | Subject: | Re: Seller fee paid but BL still asking for it | | Viewed: | 53 times | | Topic: | Help | |
|
| Now an update. There has been no response to my messages (despite trying through
the helpdesk.bricklink site) and my selling privileges have now been revoked.
This is very poor service from a company I have been with for many years. It
is immensely frustrating to say the least.
I have tried contacting them via a different link provided, now that my selling
privileges have been revoked. They say they aim to get back to me within 1-2
Working days...
In Help, jpeg68 writes:
| | I paid my seller fee to BL via Paypal on 31st May. I paid through the BL link
and have the receipt from Paypal. However, BL are still claiming this as "amount
past due" and are threatening to revoke selling privileges (by the 15th June
- my birthday...).
I got a ticket from Customer Support on 6th June but have had no reply. The helpdesk
site (in the link I click in the email) won't seem to let me log in either...
Do I wait and see what happens?
|
|
|
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