Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Kesleyk  | | Posted: | Jul 14, 2021 14:09 | | Subject: | Re: Complete vs Incomplete | | Viewed: | 36 times | | Topic: | Catalog | |
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| In Catalog, psusaxman2000 writes:
| | In Catalog, cranium writes:
| | I recently made a purchase described as complete, with a figure not in the original
set.
This did not say in the description that one of the figures was not included
so a replacement was issued instead.
I have posed the question to the seller who advised there was a photo that showed
the replaced figure in the set and that the replacement figure was detailed in
the description. However, when I came back to ask about the description's
lack of "missing (or no) specific figure" and that it was labelled as "Used -
Complete", and the fact that complete means all figures unless specifically stated,
they have gone quiet on me.
Please can you confirm if this was satisfactorily marked as complete, or should
it be incomplete & what I could do from here as I spent a great deal more than
the set was worth to get hold of this specific figure!
Thanks
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As others have mentioned by your description, this should have been listed as
incomplete. I would continued to reach out to the seller. If they are non-responsive,
you could always start an NPB to get their attention or you could file a Paypal
claim the item was not correct.
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I think they meant "NSS".
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| Author: | Kesleyk | | Posted: | Jul 14, 2021 13:42 | | Subject: | Re: Complete vs Incomplete | | Viewed: | 49 times | | Topic: | Catalog | |
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| In Catalog, cranium writes:
| | I recently made a purchase described as complete, with a figure not in the original
set.
This did not say in the description that one of the figures was not included
so a replacement was issued instead.
I have posed the question to the seller who advised there was a photo that showed
the replaced figure in the set and that the replacement figure was detailed in
the description. However, when I came back to ask about the description's
lack of "missing (or no) specific figure" and that it was labelled as "Used -
Complete", and the fact that complete means all figures unless specifically stated,
they have gone quiet on me.
Please can you confirm if this was satisfactorily marked as complete, or should
it be incomplete & what I could do from here as I spent a great deal more than
the set was worth to get hold of this specific figure!
Thanks
|
https://www.bricklink.com/help.asp?helpID=102
Complete - Set contains all parts necessary to build all of the models
(including alternate models) in the instructions but does not have to contain
the original box/packaging and/or extra parts. If the set is missing instructions,
the description must state so. If the set did not come with instructions then
the set should include all parts listed in the picture inventory which is located
on the box or bucket. The set must include all original stickers used on the
model either still on the sticker sheet or applied.
Incomplete - Set is missing some contents. Description should state what
exactly is missing.
***
It sounds like you are indicating the set was missing one of the set's minifigures,
which would not conform with the Complete definition: "...contains all parts
necessary to build all of the models..." If I understand you correctly, the
set should have been marked Incomplete, with the description detailing what was
missing (minifigure). The seller could also have included in the Incomplete
listing that a replacement figure would be provided (detailing what the replacement
was) but a replacement not included in the set's inventory in place of a
missing figure does not make the set Complete.
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| Author: | Kesleyk | | Posted: | Jul 3, 2021 15:20 | | Subject: | Re: Meeting Paypal deliery requirements | | Viewed: | 41 times | | Topic: | Shipping | |
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| In Shipping, wildchicken13 writes:
| | In Shipping, marlinjc writes:
| | I have a small store and recently had a shipment that was not delivered from
US to an international customer. He wants a full refund and filed negative feedback
when I offered half. It is now in Paypal resolution process.
How do other BL members ship to countries outside the US to guarantee a delivery
receipt or get insurance that actually covers lost or stolen packages? The
US post office does not seem to do this, although their web sites are confusing.
What is the experience with outfits like FEDX and UPS?
I do not fully understand how Paypal operates, but they seem to want a signature
from the recipient.
Any insights are appreciated.
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I am by no means an expert in this field, but I am pretty sure that you can purchase
insurance for all packages shipped via USPS, including those shipped internationally.
I am not sure how the process works in the event that the package is lost, but
I am pretty sure that you are entitled to the full insured amount in such a scenario.
I can't speak for UPS or FedEx, but I have heard horror stories of people
being charged ridiculous fees by UPS for international shipments and besides,
USPS usually has the best rates when it comes to shipping internationally.
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To expand on this point, USPS offers First Class International and Priority Mail
International (among others). Unlike with First Class Domestic, insurance cannot
be added through USPS. Of these two options, insurance is only available with
Priority Mail International. And Priority Mail International is where things
get stupid expensive.
| |
The way PayPal works is that it is the seller's responsibility to ensure
that the package is delivered to the buyer. So yes, the buyer is entitled to
a full refund in this scenario. If you shipped the package via USPS, there should
be a tracking number; if the tracking shows that the package was delivered, then
that is usually enough evidence for PayPal to side with the seller. PayPal only
requires a signature for packages over a certain value.
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| Author: | Kesleyk | | Posted: | Jul 2, 2021 23:37 | | Subject: | Re: Inventory Change Request for Set 8558-1 | | Viewed: | 34 times | | Topic: | Inventories Requests | |
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| In Inventories Requests, axaday writes:
| | In Inventories Requests, cwedin writes:
| | Please make changes to the following inventory:
* Add 4 Part 78c13 Pearl Dark Gray Hose, Ribbed 7mm D. 13L (Alternate) (match ID 106621)
Comments from Submitter:
I parted out "8558 Cahdok & Gahdok," and it had four Pearl Dark Gray 78c13 hoses (with 41 ribs) rather than the 78c12 hoses stated on the parts list.
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For what it is worth, mine from that set are also 41 ribs, but I apparently found
them within the slushy range that gets called 12L. I can't go measure them
at the moment.
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We've just come across this change. We parted out 8558 in April from a closed
box. To us these look just shy of 12.5L, but rather than force these to 12L
or 13L, is it not possible to change them to 12.5L, and specify that these are
41 ribs in length? The fear is that someone purchasing either 13L or 12L could
be surprised with an either too long or too short hose when neither is truly
correct.
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| Author: | Kesleyk | | Posted: | Jun 30, 2021 14:14 | | Subject: | Re: Inventory Change Request for Minifigure sw1126 | | Viewed: | 34 times | | Topic: | Inventories Requests | |
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| In Inventories Requests, jennnifer writes:
| | Here are a couple quick images. It's not a perfect comparison as the older
one is a bit creased. I will need to dig a bit deeper in my collection to find
a 522 that is fresh from its sleeve.
The top Red 522c cape is from:
It has a light sheen, feels thinner and less starched, is 39mm long, and the
part is cut with the weave on the bias. (diagonal)
The bottom Red 522 cape is an older variant. It has no sheen, feels quite starched,
is 40mm long, and the part is cut perpendicular to the weave.
Just to add more confusion: there is one more variant unpictured. A 522 which
has a light sheen, feels quite starched, is 40mm long, and is also cut on the
bias.
I will keep digging for fresh parts to create better comparison images.
My point is that it's best to tell the difference by measuring a flattened
cape and not from a video. The newer cape also weighs .01g less.
We should probably take a moment to fix the Shiny and Traditional terms on these
as they are very subjective. (I can practically hear Stormchaser right now insisting
on the better, more accurate terms.) 
Hope this helps!
Jen
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You are amazing, thank you! It would be great if these could be included in
the description (either in addition to, or instead of "shiny").
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| Author: | Kesleyk | | Posted: | Jun 9, 2021 17:01 | | Subject: | Re: 4 x middle car of Metroliner 4558 set | | Viewed: | 33 times | | Topic: | Sales | |
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| I have no idea where your characterization could have come in, but that is not
even close to what I said. We parted out set 10257, which had the alternate
minifigure twn292a included (torso for twn292a, NOT twn292). We listed the complete
minifigure twn292a. The difference between twn292a and its alternate twn292
in set 10257 is the torso. One torso makes that minifigure twn292 (not the one
we had). The other makes it twn292a (the one we had). We never had the torso
to make twn292. We had the torso to make twn292a. So we listed twn292a. We
were trying to indicate that there is a difference between twn292a and twn292,
and that difference is a different torso.
We never listed 10257 in our inventory so your comment about complete/incomplete
set is not applicable.
We never listed an incomplete minifigure, so comments about incomplete minifigures
is not applicable.
We never indicated the minifigure was incomplete, so comments about incomplete
minifigures is not applicable.
We never substituted a different torso trying to sell it as a different minifigure.
It was not, in fact, the cheaper minifigure. In fact, when the minifigure was
first listed in 2019, there was no price difference between the two, and I take
exception to your suggestion that anything done was inappropriate.
In Sales, rab1234 writes:
| | I have to disagree with how you listed this Kesleyk. The minifigure as a
whole is an alternate for the set that it was in. There is a separate listing
for each minifigure. You can't claim that the alternate torso makes your
figure the same as the other minifigure. You could however claim that the set
is complete with either minifigure. Maybe it was an honest mistake on your part,
but the appearance is that you tried to list it as the more expensive minifigure
with a description that it was in fact the cheaper minifigure.
-Blockbusting Bricks
In Sales, Kesleyk writes:
| | Thank you for your assistance. My point is that the minifigure that was removed
for being incomplete was in fact complete per both the instructions and BL inventory,
yet it was removed for being incomplete. This was in response to the potential
of reports made to remove items and in fact experience that those reports can
and are wrong, yet the items are still removed without review.
In Sales, Tracyd writes:
| | In Sales, Kesleyk writes:
| | Interesting observation.
We recently had our listing for twn292a deleted because it was "incomplete".
Our comments indicated that the minifigure torso was an alternate to twn292
as a heads-up to potential buyers that may have intended to buy twn292 instead.
(You may notice that this note is now included in the official database). No
clue how that note could be misinterpreted as indicating the minifigure was incomplete,
but to your point, there are reports being made in error and items getting deleted
without question off of them. It sure would be nice if they were placed in stockroom
rather than dumped, especially when the report itself is the error, but that's
where we find ourselves.
* | | twn292a (Inv) Carousel Ticket Vendor - Blue Shirt with White Stripes and Red Bow Tie (Printed Back), Dark Blue Legs, Dark Bluish Gray Swept Back Hair, Moustache and Glasses
Minifigures: Town |
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Figures cannot be listed as incomplete. Either they are complete per the instructions
or they should be parted out or sold as custom.
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| Author: | Kesleyk | | Posted: | Jun 9, 2021 15:35 | | Subject: | Re: 3046 a or b? | | Viewed: | 29 times | | Topic: | Catalog Identification | |
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| Sorting, trying to determine the difference between smooth and not smooth variants,
inventory management, listing management. Anything that removes an unnecessary
variant is less unnecessary time that can be focused elsewhere.
Does having smooth and not smooth variants provide you with a huge amount of
benefit?
In Catalog Identification, MrPetovan writes:
| | What would it change for you?
In Catalog Identification, Kesleyk writes:
| | Boy, that would be nice! There's really not a "functional" difference, even
if there is an appearance difference.
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| Author: | Kesleyk | | Posted: | Jun 9, 2021 15:25 | | Subject: | Re: 3046 a or b? | | Viewed: | 33 times | | Topic: | Catalog Identification | |
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| In Catalog Identification, firestar246 writes:
| | In Catalog Identification, SylvainLS writes:
| | In Catalog Identification, Kesleyk writes:
| | In Catalog Identification, Drevil44 writes:
| | Great, thanks for your help. I kinda figured that was the case. I guess it would
be nice if the catalogue reference pics showed this difference more clearly.
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Agreed, but it is really hard to show texture in a photo. I actually tried so
I could upload it, but the profile wasn't well communicated in them so...
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The problem is also that, when present, the texture can be more or less pronounced,
due to ageing moulds.
There’s been some discussions about whether some parts really did have smooth
variants.
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Wasn't it decided a long time ago to remove all the "smooth" variants?
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Boy, that would be nice! There's really not a "functional" difference, even
if there is an appearance difference.
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| Author: | Kesleyk | | Posted: | Jun 9, 2021 15:23 | | Subject: | Re: 4 x middle car of Metroliner 4558 set | | Viewed: | 34 times | | Topic: | Sales | |
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| I am pretty sure we were using "alternate" in line with the definitions spelled
out by BL:
Alternate Items - Parts from the Regular Items section that differ from one production
run of a set to another.
Both twn292 and twn292a were regular items that differ from one production run
of a set to another.
The exact note in our listing of twn292a was "Alternate of twn292; the torso
is different. Unassembled, components bagged together"
While this may have caused confusion to some, twn292a is, exactly and in fact,
an "alternate to twn292" specifically because "the torso is different".
"Alternate" may be a hot-button word for some but is defined by BL and should
not cause deletion unless the item is in fact not listed in accordance with the
instructions or BL inventory, neither of which were indicated in this note.
Still, the point is that listings are in fact being deleted that are in fact
in accordance with BL policy for items that are in fact exactly as described
in the BL inventory.
This was meant to be an extension of the issue brought up by the OP, but should
not have been the main focus of their thread. For this hijack, I apologize.
In Sales, SylvainLS writes:
| | In Sales, Kesleyk writes:
| | Thank you for your assistance. My point is that the minifigure that was removed
for being incomplete was in fact complete per both the instructions and BL inventory,
yet it was removed for being incomplete. This was in response to the potential
of reports made to remove items and in fact experience that those reports can
and are wrong, yet the items are still removed without review.
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Maybe not “without review” but with a “too quick review.” Saying that the listed
item used an alternate torso would have been enough, even though you were just
explaining the difference between twn292a and twn292.
Not only do some people list incomplete minifigures, that is, with some parts
missing, but some also list minifigures with alternate (and generally cheaper)
parts. The latter are still considered incomplete but the description says “part
X replaced by Y” or something about “alternate” parts, and not “without part
X” as the former.
IOW, “alternate” is a bad keyword to use in a description.
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| Author: | Kesleyk | | Posted: | Jun 9, 2021 14:46 | | Subject: | Re: 3046 a or b? | | Viewed: | 32 times | | Topic: | Catalog Identification | |
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| In Catalog Identification, Drevil44 writes:
| | Great, thanks for your help. I kinda figured that was the case. I guess it would
be nice if the catalogue reference pics showed this difference more clearly.
|
Agreed, but it is really hard to show texture in a photo. I actually tried so
I could upload it, but the profile wasn't well communicated in them so...
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