Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | QuarkyBricks  | | Posted: | Jun 15, 2021 10:59 | | Subject: | Re: How do I cancel an order? | | Viewed: | 49 times | | Topic: | Help | |
|
| In Help, FigBits writes:
| | Buyer wants to cancel. I'm fine with that.
I go to the Problem Order page for that order. There is no option on there to
cancel it.
|
Make sure the order is in a status that can be canceled.
https://www.bricklink.com/help.asp?helpID=74&q=status
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| Author: | FigBits | | Posted: | Jun 15, 2021 10:56 | | Subject: | How do I cancel an order? | | Viewed: | 121 times | | Topic: | Help | |
|
| Buyer wants to cancel. I'm fine with that.
I go to the Problem Order page for that order. There is no option on there to
cancel it.
|
| Author: | justonebrick | | Posted: | Jun 15, 2021 02:07 | | Subject: | Re: What are these? | | Viewed: | 45 times | | Topic: | Help | |
|
| In Help, Brickitty writes:
| | In Help, wildchicken13 writes:
| | In Help, wildchicken13 writes:
| | In Help, justonebrick writes:
| | Sorting through some yard sale bricks, I tried to guess where these parts would
be listed but my guesses are not so good.
Anybody know what these are?
Thanks!
|
|
Okay, in all seriousness:
Lucky find! I don't know about the figure.
|
|
Thank you- y'all are good at this!
|
 |
| Author: | Brickitty | | Posted: | Jun 15, 2021 02:04 | | Subject: | Re: What are these? | | Viewed: | 51 times | | Topic: | Help | |
|
| In Help, wildchicken13 writes:
| | In Help, wildchicken13 writes:
| | In Help, justonebrick writes:
| | Sorting through some yard sale bricks, I tried to guess where these parts would
be listed but my guesses are not so good.
Anybody know what these are?
Thanks!
|
|
Okay, in all seriousness:
Lucky find! I don't know about the figure.
|
|
|
| Author: | wildchicken13 | | Posted: | Jun 15, 2021 02:00 | | Subject: | Re: What are these? | | Viewed: | 54 times | | Topic: | Help | |
|
| In Help, wildchicken13 writes:
| | In Help, justonebrick writes:
| | Sorting through some yard sale bricks, I tried to guess where these parts would
be listed but my guesses are not so good.
Anybody know what these are?
Thanks!
|
|
Okay, in all seriousness:
Lucky find! I don't know about the figure.
|
| Author: | wildchicken13 | | Posted: | Jun 15, 2021 01:47 | | Subject: | Re: What are these? | | Viewed: | 61 times | | Topic: | Help | |
|
| In Help, justonebrick writes:
| | Sorting through some yard sale bricks, I tried to guess where these parts would
be listed but my guesses are not so good.
Anybody know what these are?
Thanks!
|
|
| Author: | calsbricks | | Posted: | Jun 15, 2021 01:44 | | Subject: | New UK CN22 | | Viewed: | 117 times | | Topic: | Help | |
|
| If not registered for VAT what should go in the VAT registration box?
Thanks. Not applicable or not registered - are we allowed to do that? or are
the new silly rules about registering overseas now in effect?
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| Author: | justonebrick | | Posted: | Jun 15, 2021 01:43 | | Subject: | What are these? | | Viewed: | 125 times | | Topic: | Help | |
|
| Sorting through some yard sale bricks, I tried to guess where these parts would
be listed but my guesses are not so good.
Anybody know what these are?
Thanks!
|
|
|
| Author: | Cosmos42 | | Posted: | Jun 15, 2021 00:37 | | Subject: | Re: Best way to sell an incomplete set? | | Viewed: | 41 times | | Topic: | Help | |
|
| Thank you both for the quick replies! Time to go make a shopping list... Happy
bricking!
In Help, MrPetovan writes:
| | What Wildchicken13 said is already pretty complete about the choice to complete
the set or not. I personally enjoy completing sets but I've seen several
listings where sellers didn't bother and instead described the missing parts
and gave a big markdown to their set.
On the other hand, I have bought a few Used sets in several large assemblies.
In theses cases, it's probable the parted out sets would have taken more
volume for shipping because these sets were Creator sets with a dense design,
but for the Hogwarts castle I expect parting it out would take less space because
of the sheer volume of the building interiors made with the parts that you would
be reclaiming.
In Help, wildchicken13 writes:
| | Some enjoy completing sets, but if you're just looking to get the most bang
for your buck, then you'll have to do a bit of analysis. How much did you
buy it for? Make a wanted list with all of the missing pieces and play around
with the Easy Buy/Buy All page to get an idea of how much it would cost to complete
the set. Then look at some of the used listings and try to determine whether
or not it would be worth it to complete the set or sell it as is. And I would
definitely disassemble the set before you ship it; I have never had anyone try
to ship me a used set assembled before (except for stickered assemblies, of course).
I hope that helps!
|
|
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| Author: | 1974 | | Posted: | Jun 14, 2021 16:47 | | Subject: | Re: pneumatic is air tight? | | Viewed: | 41 times | | Topic: | Help | |
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| In Help, tec writes:
| | how to test it in extension?
|
Same thing. Block the air inlet and it should be hard to pull out. Not hard =
leaky part
If in doubt just try to MOC up something similar to a set and see if it works
Cheers,
Ole
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|
| Author: | tec | | Posted: | Jun 14, 2021 15:31 | | Subject: | Re: pneumatic is air tight? | | Viewed: | 35 times | | Topic: | Help | |
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| In Help, 1974 writes:
| | In Help, hpoort writes:
| | Just close the little pipe vent with your thumb and press the cylinder. It should
not move.
|
Yes, it should. It's not a hydralic piston (fluids can't be compressed),
but a penumatic piston (gas, can be compressed)
But you should feel a decent resistance to compression and the piston should
not be able to pressed fully down (when the air inlet is blocked)
If you can press it fully down easily, it's leaking from the seal/top and
is defective
Cheers,
Ole
|
how to test it in extension?
|
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| Author: | 1974 | | Posted: | Jun 14, 2021 13:51 | | Subject: | Re: pneumatic is air tight? | | Viewed: | 45 times | | Topic: | Help | |
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| In Help, hpoort writes:
| | Just close the little pipe vent with your thumb and press the cylinder. It should
not move.
|
Yes, it should. It's not a hydralic piston (fluids can't be compressed),
but a penumatic piston (gas, can be compressed)
But you should feel a decent resistance to compression and the piston should
not be able to pressed fully down (when the air inlet is blocked)
If you can press it fully down easily, it's leaking from the seal/top and
is defective
Cheers,
Ole
|
|
| Author: | hpoort | | Posted: | Jun 14, 2021 11:29 | | Subject: | Re: pneumatic is air tight? | | Viewed: | 38 times | | Topic: | Help | |
|
| In Help, tec writes:
| | Can air escape from pneumatic cylinders (I mean: internally, around the rod)?
How to test it?
|
Just close the little pipe vent with your thumb and press the cylinder. It should
not move.
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| Author: | tec | | Posted: | Jun 14, 2021 10:34 | | Subject: | pneumatic is air tight? | | Viewed: | 100 times | | Topic: | Help | |
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| Can air escape from pneumatic cylinders (I mean: internally, around the rod)?
How to test it?
|
|
| Author: | mustang1272 | | Posted: | Jun 14, 2021 09:15 | | Subject: | New Reindeer in Stud.io? | | Viewed: | 56 times | | Topic: | Help | |
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| Does anyone know if the new Reindeer element (69060) is available in Stud.io?
Or how to find it? I tried searching by name, part/design number and just looking
through the land animals and cant find it.
|
|
| Author: | MrPetovan | | Posted: | Jun 14, 2021 08:31 | | Subject: | Re: Best way to sell an incomplete set? | | Viewed: | 40 times | | Topic: | Help | |
|
| What Wildchicken13 said is already pretty complete about the choice to complete
the set or not. I personally enjoy completing sets but I've seen several
listings where sellers didn't bother and instead described the missing parts
and gave a big markdown to their set.
On the other hand, I have bought a few Used sets in several large assemblies.
In theses cases, it's probable the parted out sets would have taken more
volume for shipping because these sets were Creator sets with a dense design,
but for the Hogwarts castle I expect parting it out would take less space because
of the sheer volume of the building interiors made with the parts that you would
be reclaiming.
In Help, wildchicken13 writes:
| | Some enjoy completing sets, but if you're just looking to get the most bang
for your buck, then you'll have to do a bit of analysis. How much did you
buy it for? Make a wanted list with all of the missing pieces and play around
with the Easy Buy/Buy All page to get an idea of how much it would cost to complete
the set. Then look at some of the used listings and try to determine whether
or not it would be worth it to complete the set or sell it as is. And I would
definitely disassemble the set before you ship it; I have never had anyone try
to ship me a used set assembled before (except for stickered assemblies, of course).
I hope that helps!
|
|
|
| Author: | wildchicken13 | | Posted: | Jun 14, 2021 02:00 | | Subject: | Re: Best way to sell an incomplete set? | | Viewed: | 52 times | | Topic: | Help | |
|
| In Help, Cosmos42 writes:
| | I’ve never sold a used set before, and could use some advice.
I just scored Hogwarts Castle (4842) at a yard sale, and put it together only
to discover that it’s missing a few pieces (mostly basic stuff, but also two
of the owls, a rat, and some roof pieces) and half the minifigs (missing Harry,
Hermione, Voldemort, and the dementors), plus a few pieces broke during assembly
(which is a new one for me, I’d never seen a 2x8 plate snap)... I kept a list
of what I’m missing, but am not sure what to do with it. Is it better to try
to buy replacements for all the missing/broken parts, or to sell it as-is with
a list of what’s missing? And should I leave it assembled when I sell it?
Thanks!
|
Nice find!
Some enjoy completing sets, but if you're just looking to get the most bang
for your buck, then you'll have to do a bit of analysis. How much did you
buy it for? Make a wanted list with all of the missing pieces and play around
with the Easy Buy/Buy All page to get an idea of how much it would cost to complete
the set. Then look at some of the used listings and try to determine whether
or not it would be worth it to complete the set or sell it as is. And I would
definitely disassemble the set before you ship it; I have never had anyone try
to ship me a used set assembled before (except for stickered assemblies, of course).
I hope that helps!
|
|
| Author: | Cosmos42 | | Posted: | Jun 14, 2021 01:41 | | Subject: | Best way to sell an incomplete set? | | Viewed: | 82 times | | Topic: | Help | |
|
| I’ve never sold a used set before, and could use some advice.
I just scored Hogwarts Castle (4842) at a yard sale, and put it together only
to discover that it’s missing a few pieces (mostly basic stuff, but also two
of the owls, a rat, and some roof pieces) and half the minifigs (missing Harry,
Hermione, Voldemort, and the dementors), plus a few pieces broke during assembly
(which is a new one for me, I’d never seen a 2x8 plate snap)... I kept a list
of what I’m missing, but am not sure what to do with it. Is it better to try
to buy replacements for all the missing/broken parts, or to sell it as-is with
a list of what’s missing? And should I leave it assembled when I sell it?
Thanks!
|
|
| Author: | wildchicken13 | | Posted: | Jun 14, 2021 01:40 | | Subject: | Re: Easy-buy option excluding TBD shipping? | | Viewed: | 28 times | | Topic: | Help | |
|
| In Help, jorgovan writes:
| | Thank you for your reply.
Well, I found that menu, but at least it does not act on "easy buy", but this
is, what you mentioned already. The instant checkout is also ineffective. I am
surprised, that "easy buy" is so inconvenient or nobody likes to use this
quite good function.
Best regards and thank you for your support.
Joerg
|
Hello Joerg,
The problem with the "Easy Buy" function is that there are no filters/parameters.
All you can do is click "Easy Buy" and it selects stores for you, from anywhere
in the world and regardless of whether or not the store offers instant checkout.
This makes the feature quite useless in my opinion. However, the wanted list
buy page that SylvainLS mentioned is essentially the same thing if you use the
"Auto-Select" feature, but it allows you filter stores by location, whether or
not they accept instant checkout, etc. This is much more useful in my opinion.
As a side note, the instant checkout filter will filter out stores that do not
accept instant checkout, but that does not necessarily mean that you will actually
be able to check out with instant checkout. For example, I used to have a weight
limit of 16 ounces for instant checkout orders, so my store would show up in
the list if you applied the instant checkout filter, but if your order was over
16 ounces, shipping would show up as TBD and you would not be able to use instant
checkout. Other stores only offer instant checkout for orders under/over a certain
value or only to certain countries.
| |
In Help, SylvainLS writes:
| | In Help, jorgovan writes:
You don’t need to be so formal, we’re all friends here 
| | […]
And you replied explaining about Store Filters and "Instant checkout". Well,
this is a perfect answer I guess and would support also my issue I have with
"Easy Buy". But even checking for weeks the "My BL", I do not have any clue where
to find such entry. Would you be so kind to explain, where I can find this entry?
|
The filters are on the Buy page: https://www.bricklink.com/v2/wanted/buy.page
, the link is in the Want menu / heart-shaped icon on every page, or if you click
Buy when looking at a Wanted List (not EasyBuy on the list of Wanted Lists).
You’ll need to click the “Expand” link next to the phrase “Store Filters” to
see those filters.
See this help page https://www.bricklink.com/help.asp?helpID=2445 it has pictures
and explanation for the basics.
Feel free to explore and click here and there, nothing bad will happen
And, of course, come back here if you have any other question.
|
|
|
|
| Author: | jorgovan | | Posted: | Jun 13, 2021 10:27 | | Subject: | Re: Easy-buy option excluding TBD shipping? | | Viewed: | 23 times | | Topic: | Help | |
|
| Thank you for your reply.
Well, I found that menu, but at least it does not act on "easy buy", but this
is, what you mentioned already. The instant checkout is also ineffective. I am
surprised, that "easy buy" is so inconvenient or nobody likes to use this
quite good function.
Best regards and thank you for your support.
Joerg
In Help, SylvainLS writes:
| | In Help, jorgovan writes:
You don’t need to be so formal, we’re all friends here
| | […]
And you replied explaining about Store Filters and "Instant checkout". Well,
this is a perfect answer I guess and would support also my issue I have with
"Easy Buy". But even checking for weeks the "My BL", I do not have any clue where
to find such entry. Would you be so kind to explain, where I can find this entry?
|
The filters are on the Buy page: https://www.bricklink.com/v2/wanted/buy.page
, the link is in the Want menu / heart-shaped icon on every page, or if you click
Buy when looking at a Wanted List (not EasyBuy on the list of Wanted Lists).
You’ll need to click the “Expand” link next to the phrase “Store Filters” to
see those filters.
See this help page https://www.bricklink.com/help.asp?helpID=2445 it has pictures
and explanation for the basics.
Feel free to explore and click here and there, nothing bad will happen
And, of course, come back here if you have any other question.
|
|
|
| Author: | jorgovan | | Posted: | Jun 13, 2021 09:34 | | Subject: | Re: Easy-buy option excluding TBD shipping? | | Viewed: | 28 times | | Topic: | Help | |
|
| In Help, wildchicken13 writes:
| | In Help, PeteMiner writes:
| | Is there an option to have the easy-buy or autoselect only choose stores that
can calculate shipping automatically, rather than having 4-5 shops that show
me shipping and one or two that say TBD, so I still can't tell what my grand
total will be? (A workaround is to"dislike" each TBD shipping store as it shows
up, but I'd like a cleaner way.)
|
|
Dear Sirs,
you were so kind to reply to this question ( here are the details:
Author: wildchicken13 View Messages Posted By wildchicken13
Posted: May 29, 2021 20:32
Subject: Re: Easy-buy option excluding TBD shipping?
Viewed: 38 times
)
And you replied explaining about Store Filters and "Instant checkout". Well,
this is a perfect answer I guess and would support also my issue I have with
"Easy Buy". But even checking for weeks the "My BL", I do not have any clue where
to find such entry. Would you be so kind to explain, where I can find this entry?
Thank you for your attention and best regards Joerg.
|
|
| Author: | Gandalf68 | | Posted: | Jun 13, 2021 05:50 | | Subject: | Re: Retro-engineering problem (Part 4) | | Viewed: | 51 times | | Topic: | Help | |
|
| In Help, Stellar writes:
| | In Help, Gandalf68 writes:
| | Another image where the build seems impossible :
How are attached the two Wedges (29119 and 29120) on the left and right side
?
Is there some magic trick here ? LOL
And what's in the circled part ?
|
I think it is this part:
|
OMG, i feel so stupid right now LOL
Thanks guys !
|
|
| Author: | Stellar | | Posted: | Jun 13, 2021 05:34 | | Subject: | Re: Retro-engineering problem (Part 4) | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, Gandalf68 writes:
| | Another image where the build seems impossible :
How are attached the two Wedges (29119 and 29120) on the left and right side
?
Is there some magic trick here ? LOL
And what's in the circled part ?
|
I think it is this part:
|
|
| Author: | SylvainLS | | Posted: | Jun 13, 2021 05:33 | | Subject: | Re: Retro-engineering problem (Part 4) | | Viewed: | 41 times | | Topic: | Help | |
|
| In Help, Gandalf68 writes:
| | Another image where the build seems impossible :
How are attached the two Wedges (29119 and 29120) on the left and right side
?
Is there some magic trick here ? LOL
And what's in the circled part ?
|
No 29119/21120 in there, just a
|
| Author: | Gandalf68 | | Posted: | Jun 13, 2021 05:16 | | Subject: | Retro-engineering problem (Part 4) | | Viewed: | 93 times | | Topic: | Help | |
|
| Another image where the build seems impossible :
How are attached the two Wedges (29119 and 29120) on the left and right side
?
Is there some magic trick here ? LOL
And what's in the circled part ?
|
|
|
| Author: | SylvainLS | | Posted: | Jun 13, 2021 04:42 | | Subject: | Re: Easy-buy option excluding TBD shipping? | | Viewed: | 28 times | | Topic: | Help | |
|
| In Help, jorgovan writes:
You don’t need to be so formal, we’re all friends here
| | […]
And you replied explaining about Store Filters and "Instant checkout". Well,
this is a perfect answer I guess and would support also my issue I have with
"Easy Buy". But even checking for weeks the "My BL", I do not have any clue where
to find such entry. Would you be so kind to explain, where I can find this entry?
|
The filters are on the Buy page: https://www.bricklink.com/v2/wanted/buy.page
, the link is in the Want menu / heart-shaped icon on every page, or if you click
Buy when looking at a Wanted List (not EasyBuy on the list of Wanted Lists).
You’ll need to click the “Expand” link next to the phrase “Store Filters” to
see those filters.
See this help page https://www.bricklink.com/help.asp?helpID=2445 it has pictures
and explanation for the basics.
Feel free to explore and click here and there, nothing bad will happen
And, of course, come back here if you have any other question.
|
|
| Author: | jorgovan | | Posted: | Jun 13, 2021 04:31 | | Subject: | Re: Easy-buy option excluding TBD shipping? | | Viewed: | 26 times | | Topic: | Help | |
|
| In Help, wildchicken13 writes:
| | In Help, PeteMiner writes:
| | Is there an option to have the easy-buy or autoselect only choose stores that
can calculate shipping automatically, rather than having 4-5 shops that show
me shipping and one or two that say TBD, so I still can't tell what my grand
total will be? (A workaround is to"dislike" each TBD shipping store as it shows
up, but I'd like a cleaner way.)
|
|
Dear Sirs,
you were so kind to reply to this question ( here are the details:
Author: wildchicken13 View Messages Posted By wildchicken13
Posted: May 29, 2021 20:32
Subject: Re: Easy-buy option excluding TBD shipping?
Viewed: 38 times
)
And you replied explaining about Store Filters and "Instant checkout". Well,
this is a perfect answer I guess and would support also my issue I have with
"Easy Buy". But even checking for weeks the "My BL", I do not have any clue where
to find such entry. Would you be so kind to explain, where I can find this entry?
Thank you for your attention and best regards Joerg.
|
|
| Author: | qwertyboy | | Posted: | Jun 12, 2021 13:51 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| In Technical Issues, qwertyboy writes:
| | Unfortunately I haven't seen one of these yet. It would be interesting to
see whether there is actually no info at all there, or whether the info is somehow
"invisible" because of some badly placed HTML code (and your browser decided
"let me fix that for ya"), special characters in the name, etc.
|
Got one as well (yay?), also 0-FB user (order #16505080). I checked all the info
I could check on my side:
- As others already said, the name is simply not sent for that table row (so
no browser-side fix for some "tag-soup-like" error).
- The browser does report CORS errors for "manifest.json" due to a missing "access
allowed" header - although very sloppy, this is not causing the issue we see
here.
- I checked the info as reported by the API, there is nothing that is different
from properly-working order rows. Our internal software (which runs off of the
API) has no issues whatsoever.
- I can also confirm this issue does not seem to impact the order process (like
invoicing etc).
Niek.
|
|
| Author: | Mesken | | Posted: | Jun 12, 2021 08:09 | | Subject: | Re: Angry customer | | Viewed: | 58 times | | Topic: | Help | |
|
| I do get the point. Like BrickWilbo siad:
Explain it's because the timezone you didn't respond earlier and saw
a negative feedback which isn't the way to a solution.
You would want to work on a solution by shipping the missing parts or send a
refund them.
So email first, try to work out a solution and if that doesn't work out,
file a NSS or review. How would you feel if you get a NSS or negative review,
before you even could respond or act on the matter?
Cheers and have a good one!
In Help, StonesHeart writes:
| | Hi Mesken,
I am not sure you get the point. This is not about my order, that was only an
example.
The point is: You might think you do right, but that might not be the case.
For another example: you, more or less, bashed the buyer from Korea (we all know
how to find the person in the feedback-system). And there was no reason to do
so. You thought you did the right thing, but now you own the man/woman from Korea
a very big sorry and you should remove this posts asap.
I hope you understand. You can make mistakes, please make very sure it was not
your mistake first.
Regards,
Marco
In Help, Mesken writes:
| | Hi Marco,
I'm sorry to hear through this way you've had a negative experience.
I'm always open to sort matters in a normal, positive way, so you could have
written me and I've sent you the correct parts or gave you a credit. This
has no affect on a review, it is just the way you should do business in my opinion.
So if you are not satisfied, I'm looking forward for your message with no
hard feelings
Groet Henk
In Help, StonesHeart writes:
| | Hi Mesken,
Hope to help and perhaps make you even better.
I have had 1 experience with you, so this one instance is likely not representable
for how you deliver. But my experience has not been the best to be honest (very
dirty macaroni, wrong color light grey bricks).
But I needed the positive review and did not want to have all the issues with
just a small order. So I did not pursue further.
Did you have a good look at what you might have done wrong?
Perhaps you did not realy mention the correct state of the bricks?
Some here only expect top quality when not mentioned otherwise.
I hope this helps.
Regards,
Marco
In Help, Mesken writes:
| | I think the review he posted is posted half. He is talking about 80% is damaged
and 10% …
He did received the order, why file for a NSS and why so fast, without waiting
for me to answer? I think this is rude and a way to force me, to do what he wants,
refund the whole order.
The customer didn’t send me pictures or a reply to my emails yet.
In Help, Mesken writes:
| | Good morning!
A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
|
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| Author: | StonesHeart | | Posted: | Jun 12, 2021 06:49 | | Subject: | Re: Angry customer | | Viewed: | 65 times | | Topic: | Help | |
|
| Hi Mesken,
I am not sure you get the point. This is not about my order, that was only an
example.
The point is: You might think you do right, but that might not be the case.
For another example: you, more or less, bashed the buyer from Korea (we all know
how to find the person in the feedback-system). And there was no reason to do
so. You thought you did the right thing, but now you own the man/woman from Korea
a very big sorry and you should remove this posts asap.
I hope you understand. You can make mistakes, please make very sure it was not
your mistake first.
Regards,
Marco
In Help, Mesken writes:
| | Hi Marco,
I'm sorry to hear through this way you've had a negative experience.
I'm always open to sort matters in a normal, positive way, so you could have
written me and I've sent you the correct parts or gave you a credit. This
has no affect on a review, it is just the way you should do business in my opinion.
So if you are not satisfied, I'm looking forward for your message with no
hard feelings
Groet Henk
In Help, StonesHeart writes:
| | Hi Mesken,
Hope to help and perhaps make you even better.
I have had 1 experience with you, so this one instance is likely not representable
for how you deliver. But my experience has not been the best to be honest (very
dirty macaroni, wrong color light grey bricks).
But I needed the positive review and did not want to have all the issues with
just a small order. So I did not pursue further.
Did you have a good look at what you might have done wrong?
Perhaps you did not realy mention the correct state of the bricks?
Some here only expect top quality when not mentioned otherwise.
I hope this helps.
Regards,
Marco
In Help, Mesken writes:
| | I think the review he posted is posted half. He is talking about 80% is damaged
and 10% …
He did received the order, why file for a NSS and why so fast, without waiting
for me to answer? I think this is rude and a way to force me, to do what he wants,
refund the whole order.
The customer didn’t send me pictures or a reply to my emails yet.
In Help, Mesken writes:
| | Good morning!
A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
|
|
|
|
|
|
| Author: | Mesken | | Posted: | Jun 12, 2021 05:34 | | Subject: | Re: Angry customer | | Viewed: | 44 times | | Topic: | Help | |
|
| I told him that I'm willing to refund the parts, he told then to remove the
NSS and negative review. So happy ending there.
I asked him, for future references, write the store in case of a complaint and
wait one or two days for an answer, before filing a NSS.
In Help, Brickwilbo writes:
| | In Help, Brickwilbo writes:
| | In Help, Mesken writes:
| | I think the review he posted is posted half. He is talking about 80% is damaged
and 10% …
He did received the order, why file for a NSS and why so fast, without waiting
for me to answer? I think this is rude and a way to force me, to do what he wants,
refund the whole order.
|
Technically the buyer followed the steps on the Problem Center https://www.bricklink.com/retractOrder.asp
Always respond to the NPB in the comment field of the NSS.
Explain it's because the timezone you didn't respond earlier and saw
a negative feedback which isn't the way to a solution.
You would want to work on a solution by shipping the missing parts or send a
refund them.
|
In addition ask for photos of the damaged parts and ask if the package was damaged
too.
| | | |
The customer didn’t send me pictures or a reply to my emails yet.
In Help, Mesken writes:
| | Good morning!
A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
|
|
|
|
|
|
| Author: | Brickwilbo | | Posted: | Jun 12, 2021 04:17 | | Subject: | Re: Angry customer | | Viewed: | 44 times | | Topic: | Help | |
|
| In Help, Brickwilbo writes:
| | In Help, Mesken writes:
| | I think the review he posted is posted half. He is talking about 80% is damaged
and 10% …
He did received the order, why file for a NSS and why so fast, without waiting
for me to answer? I think this is rude and a way to force me, to do what he wants,
refund the whole order.
|
Technically the buyer followed the steps on the Problem Center https://www.bricklink.com/retractOrder.asp
Always respond to the NPB in the comment field of the NSS.
Explain it's because the timezone you didn't respond earlier and saw
a negative feedback which isn't the way to a solution.
You would want to work on a solution by shipping the missing parts or send a
refund them.
|
In addition ask for photos of the damaged parts and ask if the package was damaged
too.
| | | |
The customer didn’t send me pictures or a reply to my emails yet.
In Help, Mesken writes:
| | Good morning!
A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
|
|
|
|
|
| Author: | Brickwilbo | | Posted: | Jun 12, 2021 04:14 | | Subject: | Re: Angry customer | | Viewed: | 50 times | | Topic: | Help | |
|
| In Help, Mesken writes:
| | I think the review he posted is posted half. He is talking about 80% is damaged
and 10% …
He did received the order, why file for a NSS and why so fast, without waiting
for me to answer? I think this is rude and a way to force me, to do what he wants,
refund the whole order.
|
Technically the buyer followed the steps on the Problem Center https://www.bricklink.com/retractOrder.asp
Always respond to the NPB in the comment field of the NSS.
Explain it's because the timezone you didn't respond earlier and saw
a negative feedback which isn't the way to a solution.
You would want to work on a solution by shipping the missing parts or send a
refund them.
| |
The customer didn’t send me pictures or a reply to my emails yet.
In Help, Mesken writes:
| | Good morning!
A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
|
|
|
|
| Author: | StonesHeart | | Posted: | Jun 12, 2021 04:14 | | Subject: | Re: Angry customer | | Viewed: | 57 times | | Topic: | Help | |
|
| Hi Mesken,
Hope to help and perhaps make you even better.
I have had 1 experience with you, so this one instance is likely not representable
for how you deliver. But my experience has not been the best to be honest (very
dirty macaroni, wrong color light grey bricks).
But I needed the positive review and did not want to have all the issues with
just a small order. So I did not pursue further.
Did you have a good look at what you might have done wrong?
Perhaps you did not realy mention the correct state of the bricks?
Some here only expect top quality when not mentioned otherwise.
I hope this helps.
Regards,
Marco
In Help, Mesken writes:
| | I think the review he posted is posted half. He is talking about 80% is damaged
and 10% …
He did received the order, why file for a NSS and why so fast, without waiting
for me to answer? I think this is rude and a way to force me, to do what he wants,
refund the whole order.
The customer didn’t send me pictures or a reply to my emails yet.
In Help, Mesken writes:
| | Good morning!
A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
|
|
|
|
| Author: | wildchicken13 | | Posted: | Jun 12, 2021 01:03 | | Subject: | Re: Angry customer | | Viewed: | 88 times | | Topic: | Help | |
|
| In Help, Mesken writes:
| | Good morning!
A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?
|
Good morning!
I'm sorry to hear that. It looks like this buyer has lodged a few (perhaps
unwarranted) complaints in the past. If you have proof of shipping, you should
be able to get the NSS removed, but I'm not sure about the negative feedback.
Maybe try reporting the member to the problem center:
https://www.bricklink.com/retractOrder.asp
Perhaps if enough people report the member, BrickLink will take action. Or maybe
not. I'm not sure how BrickLink handles these types of situations. Good luck!
|
|
| Author: | kaat | | Posted: | Jun 11, 2021 15:43 | | Subject: | Re: Notifications - Feedback | | Viewed: | 223 times | | Topic: | Help | |
|
| You can do this via the API. It's technical stuff, not easy to use if you're
not familiar with these kind of systems. But definitely possible.
Register for the API here:
https://www.bricklink.com/v2/api/register_consumer.page
The 'call_back' url that you can specify, is a web url that BrickLink
will request when an order, message or feedback is received. On this page
you have your script that processes the request and does something. Like sending
an e-mail or updating something in your own system etc etc.
Details:
https://www.bricklink.com/v3/api.page?page=resource-representations-push
This is called 'push', because you have to do nothing to get it. You
can also 'pull' aka request it by calling the '/notifications'
endpoint. For this to work, you still need a call_back url, but it can be a webhook.site
url or something, that you then ignore.
I think ErwinNL on the forum has made a tool that can do this too.
Hope this helps!
In Help, Brickin_It_Up writes:
| | Anyone know if there is a way for us sellers to receive notification when we
receive feedback from our great customers? I know where the feedback can be found
if we manually go looking for it. Just wondering if anyone has figured out a
way to get a nudge when one comes in. Thanks!
|
|
|
| Author: | wildchicken13 | | Posted: | Jun 11, 2021 15:22 | | Subject: | Re: Notifications - Feedback | | Viewed: | 38 times | | Topic: | Help | |
|
| In Help, Brickin_It_Up writes:
| | Anyone know if there is a way for us sellers to receive notification when we
receive feedback from our great customers? I know where the feedback can be found
if we manually go looking for it. Just wondering if anyone has figured out a
way to get a nudge when one comes in. Thanks!
|
Not that I know of with BrickLink. Maybe there is some third party software that
does this. Or you could write a script.
|
|
| Author: | Brickin_It_Up | | Posted: | Jun 11, 2021 15:20 | | Subject: | Notifications - Feedback | | Viewed: | 109 times | | Topic: | Help | |
|
| Anyone know if there is a way for us sellers to receive notification when we
receive feedback from our great customers? I know where the feedback can be found
if we manually go looking for it. Just wondering if anyone has figured out a
way to get a nudge when one comes in. Thanks!
|
| Author: | stansbrickstore | | Posted: | Jun 11, 2021 13:58 | | Subject: | Re: How do you part out in 2 halves? | | Viewed: | 53 times | | Topic: | Help | |
|
| I parted out this set a few weeks ago. I selected the option 'exclude all
items by default' (so the items automatically delete) and as I went through
I unticked the parts I was uploading. I split it into three uploads, roughly
thirds. It worked fine when I did this, but definitely did take longer.
|
|
| Author: | starbeanie | | Posted: | Jun 11, 2021 13:43 | | Subject: | Re: How do you part out in 2 halves? | | Viewed: | 41 times | | Topic: | Help | |
|
| The upper limit is based on a ton of variables.
Number of people logged in, number of database calls, network traffic, if the
moon is in the Seventh House and Jupiter aligns with Mars, etc....
The easiest thing to do is use Brickstore. You will have the entire inventory
you can work on and then just upload from there in chunks by highlighting the
rows.
If you use Bricklink, you will have to check half the boxes in the inventory,
upload and then repeat for the second half. Which is time consuming.
Bret
In Help, macebobo writes:
| | How do I part out a set with the message "Due to the massive number of lines
(1000+) in the inventory of this set, the BrickLink system will time out during
the part out process. You must part out the set in two different halves." How
do I get/make the two halves?
Specifically for
Do they needs to be halves or just under 1000 parts? Does anyone know the upper
limit?
Thanks.
|
|
|
| Author: | macebobo | | Posted: | Jun 11, 2021 13:35 | | Subject: | How do you part out in 2 halves? | | Viewed: | 96 times | | Topic: | Help | |
|
| How do I part out a set with the message "Due to the massive number of lines
(1000+) in the inventory of this set, the BrickLink system will time out during
the part out process. You must part out the set in two different halves." How
do I get/make the two halves?
Specifically for
Do they needs to be halves or just under 1000 parts? Does anyone know the upper
limit?
Thanks.
|
| Author: | Zab3uk75 | | Posted: | Jun 11, 2021 12:23 | | Subject: | Re: Lego creationary | | Viewed: | 29 times | | Topic: | Help | |
|
| In Help, MadiganStation writes:
| | 40 Easy, 40, Medium, 16 Hard
|
Thank you.
|
| Author: | MadiganStation | | Posted: | Jun 11, 2021 11:56 | | Subject: | Re: Lego creationary | | Viewed: | 34 times | | Topic: | Help | |
|
| | 40 Easy, 40, Medium, 16 Hard |
| Author: | Zab3uk75 | | Posted: | Jun 11, 2021 11:15 | | Subject: | Lego creationary | | Viewed: | 86 times | | Topic: | Help | |
|
| Does any one know how many easy, medium and hard cards there should be in creationary,
I know that there are 96 altogether, just wondering how the 96 are broken down
into difficulty levels.
Thanks
June
|
|
| Author: | Gandalf68 | | Posted: | Jun 11, 2021 08:38 | | Subject: | Re: Retro-engineering problem (Part 3) | | Viewed: | 35 times | | Topic: | Help | |
|
| In Help, MrPetovan writes:
| | This is a
and a
In Help, Gandalf68 writes:
| | Here is another picture where i have trouble identifiyng parts :
I'm pretty sure that the Grey part is a "Tile, Round 2x2 with open stud (18674)",
but is the Trans-Clear part on top of it a "Dish 2x2 inverted (4740)" ?
Because in Studio, the whole thing seems too small in comparison (and a Dish
3x3 is too large)
Any thoughts ?
|
|
Yes !
You're right MrPetovan and starbeanie
Thanks a lot !
|
|
| Author: | Gandalf68 | | Posted: | Jun 11, 2021 08:32 | | Subject: | Re: Retro-engineering problem (Part 3) | | Viewed: | 28 times | | Topic: | Help | |
|
| In Help, firestar246 writes:
| | In Help, Gandalf68 writes:
| | Here is another picture where i have trouble identifiyng parts :
I'm pretty sure that the Grey part is a "Tile, Round 2x2 with open stud (18674)",
but is the Trans-Clear part on top of it a "Dish 2x2 inverted (4740)" ?
Because in Studio, the whole thing seems too small in comparison (and a Dish
3x3 is too large)
Any thoughts ?
|
That doesn't look like a tile round, almost like a 3x3 dish facing the other
way.
|
I'm not sure because it's looks flat, and besides, a 3x3 Dish would cover
the whole section underneath because i'ts 3 studs long
|
|
| Author: | MrPetovan | | Posted: | Jun 11, 2021 08:28 | | Subject: | Re: Retro-engineering problem (Part 3) | | Viewed: | 39 times | | Topic: | Help | |
|
| This is a
and a
In Help, Gandalf68 writes:
| | Here is another picture where i have trouble identifiyng parts :
I'm pretty sure that the Grey part is a "Tile, Round 2x2 with open stud (18674)",
but is the Trans-Clear part on top of it a "Dish 2x2 inverted (4740)" ?
Because in Studio, the whole thing seems too small in comparison (and a Dish
3x3 is too large)
Any thoughts ?
|
|
|
| Author: | starbeanie | | Posted: | Jun 11, 2021 08:27 | | Subject: | Re: Retro-engineering problem (Part 3) | | Viewed: | 31 times | | Topic: | Help | |
|
|
In Help, Gandalf68 writes:
| | Here is another picture where i have trouble identifiyng parts :
I'm pretty sure that the Grey part is a "Tile, Round 2x2 with open stud (18674)",
but is the Trans-Clear part on top of it a "Dish 2x2 inverted (4740)" ?
Because in Studio, the whole thing seems too small in comparison (and a Dish
3x3 is too large)
Any thoughts ?
|
|
|
| Author: | tons_of_bricks | | Posted: | Jun 11, 2021 08:23 | | Subject: | Re: Retro-engineering problem (Part 3) | | Viewed: | 25 times | | Topic: | Help | |
|
| In Help, Gandalf68 writes:
| | Here is another picture where i have trouble identifiyng parts :
I'm pretty sure that the Grey part is a "Tile, Round 2x2 with open stud (18674)",
but is the Trans-Clear part on top of it a "Dish 2x2 inverted (4740)" ?
Because in Studio, the whole thing seems too small in comparison (and a Dish
3x3 is too large)
Any thoughts ?
|
That doesn't look like a tile round, almost like a 3x3 dish facing the other
way.
|
|
| Author: | Gandalf68 | | Posted: | Jun 11, 2021 08:21 | | Subject: | Retro-engineering problem (Part 3) | | Viewed: | 88 times | | Topic: | Help | |
|
| Here is another picture where i have trouble identifiyng parts :
I'm pretty sure that the Grey part is a "Tile, Round 2x2 with open stud (18674)",
but is the Trans-Clear part on top of it a "Dish 2x2 inverted (4740)" ?
Because in Studio, the whole thing seems too small in comparison (and a Dish
3x3 is too large)
Any thoughts ?
|
|
|
| Author: | 3eyeballs | | Posted: | Jun 10, 2021 20:38 | | Subject: | Re: What happens after reporting to BL? | | Viewed: | 50 times | | Topic: | Help | |
|
| That's terrible!! I will try to report to Help desk as well...
3eyeballs.
In Help, rankster writes:
| | Nothing happens. I reported some members linking their Instagram and eBay pages
which is againt the TOS but BL didn't care, the report simply disappeared
after a few weeks.
I also reported some items which were listed prior to the official LEGO release
date under custom category which is also against the rules but nothing happened
either...
In Help, 3eyeballs writes:
| | Hi, I recently had to report a problem buyer, suspicious of scam. Does anyone
know what happens after reporting? I didn't get a confirmation mail or
anything like that. How can I tell if BL admin received it or not, and how do
I get updates on this matter?
3Eyeballs.
|
|
|
|
| Author: | Brickwilbo | | Posted: | Jun 10, 2021 17:18 | | Subject: | Re: Changing order status after payment? | | Viewed: | 30 times | | Topic: | Help | |
|
| In Help, liisb writes:
| | It must have been me that invoiced him accidently before adding shipping because
the green check is already on the order. I cannot change it or change the order.
Thanks for responding! Thousands of orders and this has never happened before.
|
Check your shipping settings.
Maybe it's a shipping method with an automated invoice.
| |
In Help, wildchicken13 writes:
| | In Help, liisb writes:
| | I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?
I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.
thanks!
Lisa
|
Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
|
|
|
|
| Author: | StickleBrick | | Posted: | Jun 10, 2021 16:18 | | Subject: | Re: Are pre-existing sets available in the Studio | | Viewed: | 23 times | | Topic: | Help | |
|
| Thank you, I'll be sure to ask more questions on that forum. I don't
have a mac and instead I have a HP Laptop.
In Help, wildchicken13 writes:
| | In Help, StickleBrick writes:
| | Hello I am a complete newbie at Bricklink and Stud.io and I wanted to ask, is
it any way possible to dabble with pre-existing Lego sets. e.g. Upload the Monster
Fighters sets and make a diorama out of it by adding additional figs or set pieces
to the scene?
My apologies if I sound optimistic about this because I haven't built any
legos in quite some time and when I heard of this online platform studio I admit
I gotten curious and I would like to know itmf I can add pre-existing sets to
the studio and build on them.
Thank you for reading this and taking the time to hear this silly newbies hopes
of messing with a virtual lego sandbox to create dioramas.
|
Sort of. You can import an official LEGO set into Studio, but it's not assembled.
On a Mac, the command to do so is File - Import - Import Official LEGO Set.
However, a great way to learn Studio would be to reconstruct existing LEGO sets.
By the way, there is a dedicated forum for Studio-related questions. It can be
accessed by hovering over the red Studio icon on the top of every page and clicking
on "Studio forum" or by going directly to https://forum.bricklink.com/ You will
probably have better luck getting your Studio questions answered there than here!
|
|
|
| Author: | StickleBrick | | Posted: | Jun 10, 2021 16:16 | | Subject: | Re: Are pre-existing sets available in the Studio | | Viewed: | 27 times | | Topic: | Help | |
|
| Thank you very much
In Help, MrPetovan writes:
| | Hi, first of all the Studio forum is over here: https://forum.bricklink.com/
To succintly answer your question, yes all the official LEGO sets can be imported
in Studio, just not the way you expect them. Instead of a built model, you get
all the parts for it nicely arranged on a plane like you would do on a table
before starting to build the real set if you are into knolling.
Of course, with all the parts present, you can then proceed to build the set
in Studio after the digital instructions you can get from the LEGO.com website.
In Help, StickleBrick writes:
| | Hello I am a complete newbie at Bricklink and Stud.io and I wanted to ask, is
it any way possible to dabble with pre-existing Lego sets. e.g. Upload the Monster
Fighters sets and make a diorama out of it by adding additional figs or set pieces
to the scene?
My apologies if I sound optimistic about this because I haven't built any
legos in quite some time and when I heard of this online platform studio I admit
I gotten curious and I would like to know itmf I can add pre-existing sets to
the studio and build on them.
Thank you for reading this and taking the time to hear this silly newbies hopes
of messing with a virtual lego sandbox to create dioramas.
|
|
|
|
| Author: | SnarkBricks | | Posted: | Jun 10, 2021 16:14 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 38 times | | Topic: | Technical Issues | |
|
| I had one on the 3rd, the 6th and today... The 1st 2 paid w/o issues. All selected
PayPal Onsite...
In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
|
|
| Author: | SnarkBricks | | Posted: | Jun 10, 2021 16:10 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 37 times | | Topic: | Technical Issues | |
|
| HAHAHAHA...
It felt good to be out of the rain
In the desert, you can remember your name
'Cause there ain't no one for to give you no pain...la la la la la la
la la....
Nice to meet another America fan! Thanks for the laugh.
In Technical Issues, chetzler writes:
| | In Technical Issues, wildchicken13 writes:
| | In Technical Issues, chetzler writes:
| | Is anyone else seeing this? When I click through to the order everything looks
OK: user's real name and BrickLink ID are there with a complete and proper
address that matches the PayPal address. So far this only seems to happen on
the orders page.
|
Maybe they have no name.
|
I wondered, but then remembered that that would make them a horse in the desert,
and horses can't buy on BrickLink (or maybe they can? The TOS don't
explicitly forbid equine members).
|
|
|
| Author: | wildchicken13 | | Posted: | Jun 10, 2021 16:01 | | Subject: | Re: Changing order status after payment? | | Viewed: | 33 times | | Topic: | Help | |
|
| In Help, liisb writes:
| | It must have been me that invoiced him accidently before adding shipping because
the green check is already on the order. I cannot change it or change the order.
Thanks for responding! Thousands of orders and this has never happened before.
|
Was it an instant checkout/instant invoice order? Or perhaps the buyer marked
the order as paid? Anyway, at the bottom of the order details page, there is
a button that says "edit order". Click on that and then next to "payment status"
select "none" from the drop-down menu. You should then be able to add a shipping
charge and send an updated invoice.
| | In Help, wildchicken13 writes:
| | In Help, liisb writes:
| | I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?
I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.
thanks!
Lisa
|
Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
|
|
|
|
|
| Author: | liisb | | Posted: | Jun 10, 2021 15:20 | | Subject: | Re: Changing order status after payment? | | Viewed: | 28 times | | Topic: | Help | |
|
| It must have been me that invoiced him accidently before adding shipping because
the green check is already on the order. I cannot change it or change the order.
Thanks for responding! Thousands of orders and this has never happened before.
In Help, wildchicken13 writes:
| | In Help, liisb writes:
| | I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?
I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.
thanks!
Lisa
|
Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
|
|
|
| Author: | wildchicken13 | | Posted: | Jun 10, 2021 14:56 | | Subject: | Re: Changing order status after payment? | | Viewed: | 24 times | | Topic: | Help | |
|
| In Help, liisb writes:
| | I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?
I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.
thanks!
Lisa
|
Click the little paper icon to the right of the order date. That will allow you
to send an invoice with the shipping cost included. I believe yours will not
have a check mark since you have not yet sent an invoice. Note that you may want
to credit them for the amount that they have already paid.
|
|
|
| Author: | liisb | | Posted: | Jun 10, 2021 14:51 | | Subject: | Changing order status after payment? | | Viewed: | 48 times | | Topic: | Help | |
|
| I had a buyer pay for an order before I sent an invoice with shipping cost. He
paid the base cost for the items but didn't pay for shipping. Is there any
way the helpdesk can re-open an order in a case like this so that I can invoice?
I asked the buyer to send me the difference via PP but I am unsure if that was
the right thing to do as this has never happened before.
thanks!
Lisa
|
|
| Author: | wildchicken13 | | Posted: | Jun 10, 2021 13:40 | | Subject: | Re: Are pre-existing sets available in the Studio | | Viewed: | 34 times | | Topic: | Help | |
|
| In Help, StickleBrick writes:
| | Hello I am a complete newbie at Bricklink and Stud.io and I wanted to ask, is
it any way possible to dabble with pre-existing Lego sets. e.g. Upload the Monster
Fighters sets and make a diorama out of it by adding additional figs or set pieces
to the scene?
My apologies if I sound optimistic about this because I haven't built any
legos in quite some time and when I heard of this online platform studio I admit
I gotten curious and I would like to know itmf I can add pre-existing sets to
the studio and build on them.
Thank you for reading this and taking the time to hear this silly newbies hopes
of messing with a virtual lego sandbox to create dioramas.
|
Sort of. You can import an official LEGO set into Studio, but it's not assembled.
On a Mac, the command to do so is File - Import - Import Official LEGO Set.
However, a great way to learn Studio would be to reconstruct existing LEGO sets.
By the way, there is a dedicated forum for Studio-related questions. It can be
accessed by hovering over the red Studio icon on the top of every page and clicking
on "Studio forum" or by going directly to https://forum.bricklink.com/ You will
probably have better luck getting your Studio questions answered there than here!
|
|
| Author: | MrPetovan | | Posted: | Jun 10, 2021 13:36 | | Subject: | Re: Are pre-existing sets available in the Studio | | Viewed: | 40 times | | Topic: | Help | |
|
| Hi, first of all the Studio forum is over here: https://forum.bricklink.com/
To succintly answer your question, yes all the official LEGO sets can be imported
in Studio, just not the way you expect them. Instead of a built model, you get
all the parts for it nicely arranged on a plane like you would do on a table
before starting to build the real set if you are into knolling.
Of course, with all the parts present, you can then proceed to build the set
in Studio after the digital instructions you can get from the LEGO.com website.
In Help, StickleBrick writes:
| | Hello I am a complete newbie at Bricklink and Stud.io and I wanted to ask, is
it any way possible to dabble with pre-existing Lego sets. e.g. Upload the Monster
Fighters sets and make a diorama out of it by adding additional figs or set pieces
to the scene?
My apologies if I sound optimistic about this because I haven't built any
legos in quite some time and when I heard of this online platform studio I admit
I gotten curious and I would like to know itmf I can add pre-existing sets to
the studio and build on them.
Thank you for reading this and taking the time to hear this silly newbies hopes
of messing with a virtual lego sandbox to create dioramas.
|
|
|
| Author: | StickleBrick | | Posted: | Jun 10, 2021 13:23 | | Subject: | Are pre-existing sets available in the Studio | | Viewed: | 62 times | | Topic: | Help | |
|
| Hello I am a complete newbie at Bricklink and Stud.io and I wanted to ask, is
it any way possible to dabble with pre-existing Lego sets. e.g. Upload the Monster
Fighters sets and make a diorama out of it by adding additional figs or set pieces
to the scene?
My apologies if I sound optimistic about this because I haven't built any
legos in quite some time and when I heard of this online platform studio I admit
I gotten curious and I would like to know itmf I can add pre-existing sets to
the studio and build on them.
Thank you for reading this and taking the time to hear this silly newbies hopes
of messing with a virtual lego sandbox to create dioramas.
|
|
| Author: | wildchicken13 | | Posted: | Jun 10, 2021 04:04 | | Subject: | Re: US Buyers can't order in Germany | | Viewed: | 64 times | | Topic: | Technical Issues | |
|
| In Technical Issues, miskox writes:
| | In Technical Issues, tEoS writes:
| | An onsite payment option is required for USA state sales tax. Consider setting
up PayPal onsite.
|
But why should someone from the USA pay a local tax (VAT?) if he/she orders from
Germany?
Has anything changed?
Saso
|
I don't know about Europe, but in the U.S., sales tax is based on the location
of the buyer. So, buyers in states that collect sales tax pay sales tax on everything
they buy, regardless of where it comes from.
|
|
| Author: | rankster | | Posted: | Jun 10, 2021 03:09 | | Subject: | Re: What happens after reporting to BL? | | Viewed: | 45 times | | Topic: | Help | |
|
| Nothing happens. I reported some members linking their Instagram and eBay pages
which is againt the TOS but BL didn't care, the report simply disappeared
after a few weeks.
I also reported some items which were listed prior to the official LEGO release
date under custom category which is also against the rules but nothing happened
either...
In Help, 3eyeballs writes:
| | Hi, I recently had to report a problem buyer, suspicious of scam. Does anyone
know what happens after reporting? I didn't get a confirmation mail or
anything like that. How can I tell if BL admin received it or not, and how do
I get updates on this matter?
3Eyeballs.
|
|
|
| Author: | miskox | | Posted: | Jun 10, 2021 02:42 | | Subject: | Re: US Buyers can't order in Germany | | Viewed: | 55 times | | Topic: | Technical Issues | |
|
| In Technical Issues, tEoS writes:
| | An onsite payment option is required for USA state sales tax. Consider setting
up PayPal onsite.
|
But why should someone from the USA pay a local tax (VAT?) if he/she orders from
Germany?
Has anything changed?
Saso
|
|
| Author: | 3eyeballs | | Posted: | Jun 10, 2021 00:35 | | Subject: | Re: What happens after reporting to BL? | | Viewed: | 63 times | | Topic: | Help | |
|
| Thank you for the link.
So I might not find out what happens to that buyer unless I keep checking to
see if he is there still? That's kind of annoying...
In Help, Brickwilbo writes:
| | In Help, 3eyeballs writes:
| | Hi, I recently had to report a problem buyer, suspicious of scam. Does anyone
know what happens after reporting? I didn't get a confirmation mail or
anything like that. How can I tell if BL admin received it or not, and how do
I get updates on this matter?
3Eyeballs.
|
https://www.bricklink.com/help.asp?helpID=265
|
|
|
| Author: | Brickwilbo | | Posted: | Jun 10, 2021 00:12 | | Subject: | Re: What happens after reporting to BL? | | Viewed: | 64 times | | Topic: | Help | |
|
| In Help, 3eyeballs writes:
| | Hi, I recently had to report a problem buyer, suspicious of scam. Does anyone
know what happens after reporting? I didn't get a confirmation mail or
anything like that. How can I tell if BL admin received it or not, and how do
I get updates on this matter?
3Eyeballs.
|
https://www.bricklink.com/help.asp?helpID=265
|
|
| Author: | 3eyeballs | | Posted: | Jun 9, 2021 23:35 | | Subject: | What happens after reporting to BL? | | Viewed: | 144 times | | Topic: | Help | |
|
| Hi, I recently had to report a problem buyer, suspicious of scam. Does anyone
know what happens after reporting? I didn't get a confirmation mail or
anything like that. How can I tell if BL admin received it or not, and how do
I get updates on this matter?
3Eyeballs.
|
|
| Author: | popsicle | | Posted: | Jun 9, 2021 17:45 | | Subject: | Re: US Buyers can't order in Germany | | Viewed: | 91 times | | Topic: | Technical Issues | |
|
| In Technical Issues, SylvainLS writes:
| | In Technical Issues, popsicle writes:
| | […]
Just to reinforce what Tim has said, Stefan.
Enable an onsite payment method, either Stripe or PayPal. It’s needed to facilitate
the required online sales tax collection here in the states. The third party
BL has contracted with, has agreements with the aforementioned online payment
processors,
|
Actually, it’s BL, the seller, and PayPal (or Stripe) who have a tripartite agreement
that allows BL to look into and intercept the payment request, the payment realisation,
and a potential refund.
For PayPal, this agreement is called “PayPal for marketplaces.” For Stripe,
I guess it’s the “standard” agreement.
|
Thanks, Sylvain...
BL has not partnered with the third-party for collection and remittance, but
for the calculation and application (bullet point #7): https://www.bricklink.com/help.asp?helpID=2501
| |
| | hopefully they’ll expand their available payment options, going forward.
|
Let’s hope. They’ll certainly need it for EU very soon.
|
|
|
| Author: | SylvainLS | | Posted: | Jun 9, 2021 17:24 | | Subject: | Re: US Buyers can't order in Germany | | Viewed: | 48 times | | Topic: | Technical Issues | |
|
| In Technical Issues, popsicle writes:
| | […]
Just to reinforce what Tim has said, Stefan.
Enable an onsite payment method, either Stripe or PayPal. It’s needed to facilitate
the required online sales tax collection here in the states. The third party
BL has contracted with, has agreements with the aforementioned online payment
processors,
|
Actually, it’s BL, the seller, and PayPal (or Stripe) who have a tripartite agreement
that allows BL to look into and intercept the payment request, the payment realisation,
and a potential refund.
For PayPal, this agreement is called “PayPal for marketplaces.” For Stripe,
I guess it’s the “standard” agreement.
| | hopefully they’ll expand their available payment options, going forward.
|
Let’s hope. They’ll certainly need it for EU very soon.
|
|
| Author: | schili | | Posted: | Jun 9, 2021 17:22 | | Subject: | Re: US Buyers can't order in Germany | | Viewed: | 45 times | | Topic: | Technical Issues | |
|
| | Thanks for your replies. I change my settings |
|
| Author: | popsicle | | Posted: | Jun 9, 2021 17:15 | | Subject: | Re: US Buyers can't order in Germany | | Viewed: | 61 times | | Topic: | Technical Issues | |
|
| In Technical Issues, schili writes:
| | Hi there,
I'm a seller from germany.
Since last year i get some feedback from US-buyers, they can't order in my
store. They get a popup window in ordering process "seller does not ship to US
state ..." (here Maine, California).
In my settings i only see "sending to 100% of all countries worldwide". Where
is a setting for single US states? Interesting also that states like Florida,
Colombia are still working. Is there any tax setting missing?
Hope somebody can help me.
Attached a screenshot from a buyer.
Regards
Stefan
|
Just to reinforce what Tim has said, Stefan.
Enable an onsite payment method, either Stripe or PayPal. It’s needed to facilitate
the required online sales tax collection here in the states. The third party
BL has contracted with, has agreements with the aforementioned online payment
processors, hopefully they’ll expand their available payment options, going forward.
-popsicle
|
|
| Author: | tEoS | | Posted: | Jun 9, 2021 16:54 | | Subject: | Re: US Buyers can't order in Germany | | Viewed: | 55 times | | Topic: | Technical Issues | |
|
| An onsite payment option is required for USA state sales tax. Consider setting
up PayPal onsite.
In Technical Issues, schili writes:
| | Hi there,
I'm a seller from germany.
Since last year i get some feedback from US-buyers, they can't order in my
store. They get a popup window in ordering process "seller does not ship to US
state ..." (here Maine, California).
In my settings i only see "sending to 100% of all countries worldwide". Where
is a setting for single US states? Interesting also that states like Florida,
Colombia are still working. Is there any tax setting missing?
Hope somebody can help me.
Attached a screenshot from a buyer.
Regards
Stefan
|
|
|
| Author: | schili | | Posted: | Jun 9, 2021 16:48 | | Subject: | US Buyers can't order in Germany | | Viewed: | 162 times | | Topic: | Technical Issues | |
|
| Hi there,
I'm a seller from germany.
Since last year i get some feedback from US-buyers, they can't order in my
store. They get a popup window in ordering process "seller does not ship to US
state ..." (here Maine, California).
In my settings i only see "sending to 100% of all countries worldwide". Where
is a setting for single US states? Interesting also that states like Florida,
Colombia are still working. Is there any tax setting missing?
Hope somebody can help me.
Attached a screenshot from a buyer.
Regards
Stefan
|
|
|
| Author: | tonnic | | Posted: | Jun 9, 2021 16:24 | | Subject: | Re: Order ID: #16412064 | | Viewed: | 30 times | | Topic: | Help | |
|
| In Help, eduard52 writes:
| | order is geannuleerd maar ik heb nog geen reactie vande verkoper gehoord dus
weet niet waar mijn betaling heen moet.
|
Je contact button staat gedeactiveerd, ik kan je geen pm sturen met een reactie.
Een verkoper kan zomaar een bestelling annuleren zonder contact op te nemen met
een klant.
Dit schijnt, en nu chargeer ik een beetje, vrij normaal gedrag te zijn.
Althans, dat was de reactie die ik zo ongeveer kreeg toen mij dat recent overkwam
bij een voor mij zeldzame rol als klant van iemand.
Zelf vind ik dat een verkoper iets communicatiever mag zijn voordat dit zomaar
zonder overleg of uitleg gebeurt.
Je hoeft nu niets te betalen, de bestelling gaat blijkbaar niet door.
Ik ben wel benieuwd naar de verkoper, mail mij dat maar eens als je dat zou willen
doen.
Succes!
Ton.
|
|
| Author: | cycbuild | | Posted: | Jun 9, 2021 16:19 | | Subject: | Re: Order ID: #16412064 | | Viewed: | 38 times | | Topic: | Help | |
|
| In Help, eduard52 writes:
| | order is geannuleerd maar ik heb nog geen reactie vande verkoper gehoord dus
weet niet waar mijn betaling heen moet
|
Waarom is de order geannuleerd? Voor zover ik weet, moet u een nieuwe order
plaatsen zodra een order is geannuleerd.
Groetjes uit Amerika,
cycbuild
|
| Author: | eduard52 | | Posted: | Jun 9, 2021 15:47 | | Subject: | Order ID: #16412064 | | Viewed: | 110 times | | Topic: | Help | |
|
| order is geannuleerd maar ik heb nog geen reactie vande verkoper gehoord dus
weet niet waar mijn betaling heen moet
|
|
| Author: | billamber | | Posted: | Jun 9, 2021 15:13 | | Subject: | Re: order page not updating | | Viewed: | 11 times | | Topic: | Help | |
|
| In Help, billamber writes:
| | In Help, Brickwilbo writes:
| | In Help, billamber writes:
| | Hi all,
Anyone had this issue.
I received an order, it was paid, but not marked paid on my order page. I went
to mark it paid but it's grayed out and although I have shipped it, I'm
unable to mark the order as shipped.
I asked the buyer to mark it paid, but he is also unable to change the status?
|
In the orders received page settings you can select Separate payment status from
the order status.
Maybe then you can change the payment status to paid and rhen change the order
status to shipped.
|
Wow, thanks for the replies. The payment was not onsite as it was a set and required
an
invoice from me (I did get it on paypal). also, I went to orders settings and
the options to separate were greyed out? strange, eh?
|
Also, until I can mark it as either paid or shipped, I cannot file it, so it
will ALWAYS be on ym order page! lol
|
|
| Author: | macebobo | | Posted: | Jun 9, 2021 15:02 | | Subject: | Re: Cancelling an Order after it was Paid | | Viewed: | 34 times | | Topic: | Help | |
|
| In Help, peregrinator writes:
| | In Help, macebobo writes:
| | I have a similar order, however, I've marked it as not paid, and I still
cannot cancel it since the user marked it complete after the refund was made
and I can not change the order status from complete. Any ideas how I can cancel
the order so I can eliminate the BL fee on this order since I've already
lost the paypal fee.
|
The buyer has a couple/few days to change the status from Complete to something
else. I guess set it back to Shipped?
|
This is what worked. Thank you. Order has now been cancelled properly.
|
|
| Author: | billamber | | Posted: | Jun 9, 2021 14:56 | | Subject: | Re: order page not updating | | Viewed: | 13 times | | Topic: | Help | |
|
| In Help, Brickwilbo writes:
| | In Help, billamber writes:
| | Hi all,
Anyone had this issue.
I received an order, it was paid, but not marked paid on my order page. I went
to mark it paid but it's grayed out and although I have shipped it, I'm
unable to mark the order as shipped.
I asked the buyer to mark it paid, but he is also unable to change the status?
|
In the orders received page settings you can select Separate payment status from
the order status.
Maybe then you can change the payment status to paid and rhen change the order
status to shipped.
|
Wow, thanks for the replies. The payment was not onsite as it was a set and required
an
invoice from me (I did get it on paypal). also, I went to orders settings and
the options to separate were greyed out? strange, eh?
|
|
| Author: | Brickwilbo | | Posted: | Jun 9, 2021 14:39 | | Subject: | Re: Cancelling an Order after it was Paid | | Viewed: | 25 times | | Topic: | Help | |
|
| In Help, macebobo writes:
| | In Help, Brickwilbo writes:
| | In Help, frabbit writes:
| | Hi there,
Is it possible to cancel an order after it was paid. Buyer bought something,
paid for it, and then immediately wanted to cancel. I couldn't go through
the Bricklink order cancellation process because the order had been paid. I
refunded via PayPal but now I'm wondering if the fees Bricklink took out
on this order are just in limbo.
Sorry if a silly question.
Thanks!
|
If you've refunded through PayPal you can click on the Refund link on the
Order Details page.
With the edit order button you can the payment status as none.
Then you can follow the steps to cancel the order.
|
I have a similar order, however, I've marked it as not paid, and I still
cannot cancel it since the user marked it complete after the refund was made
and I can not change the order status from complete. Any ideas how I can cancel
the order so I can eliminate the BL fee on this order since I've already
lost the paypal fee.
Thanks!
|
Maybe the buyer has to start a OCR.
|
|
| Author: | Fragty | | Posted: | Jun 9, 2021 14:32 | | Subject: | Re: Set 325 | | Viewed: | 37 times | | Topic: | Help | |
|
| The light gray 821 comes from an era where lego was using ABS plastic (late 60's),
while the white ones she is using are older and come from an era where Lego was
using mostly cellulose acetate plastic (late 50's early 60's) , perhaps
only CA...not sure
CA parts tend to warp over time so its very possible that those two parts don't
fit each other anymore.
That's my theory atleast.
Her asking for a refund is a bit strange. How are you to blame when she isn't
even using the 'correct' door frame. If it wouldnt fit a light gray
frame she might have a case, but not like this.
Unless there are fake garage doors on the market? small chance.
|
|
| Author: | peregrinator | | Posted: | Jun 9, 2021 14:16 | | Subject: | Re: Cancelling an Order after it was Paid | | Viewed: | 22 times | | Topic: | Help | |
|
| In Help, macebobo writes:
| | I have a similar order, however, I've marked it as not paid, and I still
cannot cancel it since the user marked it complete after the refund was made
and I can not change the order status from complete. Any ideas how I can cancel
the order so I can eliminate the BL fee on this order since I've already
lost the paypal fee.
|
The buyer has a couple/few days to change the status from Complete to something
else. I guess set it back to Shipped?
|
|
| Author: | BarbaraH | | Posted: | Jun 9, 2021 14:07 | | Subject: | Set 325 | | Viewed: | 92 times | | Topic: | Help | |
|
| I had a pair of the doors (823bc01) for the set 325 - Shell Service station,
which I sold. The customer now says they don't fit the other pieces she has,
the doors are too small.
She wants a refund and I'm not sure if I must comply. These pieces are approx
55 years old. Is it possible that they would no longer fit, or are there subtle
differences in sizes if some of the other parts are from later moulds? The piece
they should fit to is part number 821. In the picture she sent she is used white
ones, although the original set lists light grey ones - would this make a difference?
Advice required please
|
|
| Author: | macebobo | | Posted: | Jun 9, 2021 13:46 | | Subject: | Re: Cancelling an Order after it was Paid | | Viewed: | 40 times | | Topic: | Help | |
|
| In Help, Brickwilbo writes:
| | In Help, frabbit writes:
| | Hi there,
Is it possible to cancel an order after it was paid. Buyer bought something,
paid for it, and then immediately wanted to cancel. I couldn't go through
the Bricklink order cancellation process because the order had been paid. I
refunded via PayPal but now I'm wondering if the fees Bricklink took out
on this order are just in limbo.
Sorry if a silly question.
Thanks!
|
If you've refunded through PayPal you can click on the Refund link on the
Order Details page.
With the edit order button you can the payment status as none.
Then you can follow the steps to cancel the order.
|
I have a similar order, however, I've marked it as not paid, and I still
cannot cancel it since the user marked it complete after the refund was made
and I can not change the order status from complete. Any ideas how I can cancel
the order so I can eliminate the BL fee on this order since I've already
lost the paypal fee.
Thanks!
|
|
| Author: | 3eyeballs | | Posted: | Jun 9, 2021 13:45 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 38 times | | Topic: | Help | |
|
| Do you know what happens after I submit a ticket? I didn't receive a confirmation.
How do I know if there are any updates?
3eyeballs
In Help, Brickwilbo writes:
| | In Help, maxx3001 writes:
| | In Help, 3eyeballs writes:
| | I shipped an order with multiple lots and some of the lots were of brand new
parts. We always clean and examine all parts with a magnifying glass before
shipping the parts out. This buyer sent us a message today saying multiple new
parts were used (and not just with fine scratches, but claimed parts have dented
studs! We know that is a lie because we took these parts out of sealed bags and
during inspection, if we see damages like he described, we would throw the parts
away and would never sell them). He also complained that we shipped Dark bluish
gray instead of Dark Gray on other parts. Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
I looked at feedbacks he left others and he left many complaints to sellers who
didn't budge to compensate him for "used" parts listed as new. How do we
deal with serial scammers like this one? Is there a place we can report them?
We have 100% positive feedbacks, and would hate to break our perfect record to
a scumbag. We wrote him back and asked for pictures of the damaged parts. Please
advise. Thank you!!
|
If you are sure you send the right stuff and the buyer has done this before,
leave factual feedback.
Maybe give them a neutral stating that the buyer wanted a refund for new parts
trying to say they are used.
Good luck and don’t worry about the feedback you might receive in return, wear
it as a badge of honor.
By giving in to these types, you only encourage them to try it again.
You can report such persons to the helpdesk: https://www.bricklink.com/helpDesk.asp
|
Suspicious behaviour can be reported to Admin here: https://www.bricklink.com/problemMember.asp
|
|
|
| Author: | BricksterXD | | Posted: | Jun 9, 2021 12:28 | | Subject: | Re: Bricklink API error | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| In Technical Issues, peregrinator writes:
| | It should be only negative feedback users.
In Technical Issues, BricksterXD writes:
| | According to a customer attempting to buy from my store, they are unable to send
an order due to a Bricklink API error.
Speaking with said individual I've ruled out any other factor including a
possibility it could be something to do with PayPal.
I just realised today that the error might lie in the fact that I have an option
turned on in my store disallowing anyone with negative feedback from buying from
my store.
Does this include someone with 0 feedback, or is it purely individuals with a
negative score?
I know I may be asking a question with an obvious answer, but I'd like to
rule out the possibility that it's an error on my end.
Thank you.
|
|
Understood, thank you. I'll continue the discussion and hope to find a resolution.
|
|
| Author: | leopard37 | | Posted: | Jun 9, 2021 12:13 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 31 times | | Topic: | Technical Issues | |
|
| My bet is it's a timing issue. Somehow order fills in the black name before
the user registers...? It's been so long I don't know. It happened to
me recently as well. I could ask the user when they had to enter their name.
Maybe a new user has gone through the registration process recently and could
enlighten us.
Tyson.
|
| Author: | SecondChildhood | | Posted: | Jun 9, 2021 12:00 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 30 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Brixalotl writes:
| | One on the 25th and one on the 26th, both paid via PayPal instant checkout.
|
Same here. One on June 4 and one today June 9. Both instant checkout via PayPal.
|
|
| Author: | peregrinator | | Posted: | Jun 9, 2021 11:22 | | Subject: | Re: Bricklink API error | | Viewed: | 33 times | | Topic: | Technical Issues | |
|
| It should be only negative feedback users.
In Technical Issues, BricksterXD writes:
| | According to a customer attempting to buy from my store, they are unable to send
an order due to a Bricklink API error.
Speaking with said individual I've ruled out any other factor including a
possibility it could be something to do with PayPal.
I just realised today that the error might lie in the fact that I have an option
turned on in my store disallowing anyone with negative feedback from buying from
my store.
Does this include someone with 0 feedback, or is it purely individuals with a
negative score?
I know I may be asking a question with an obvious answer, but I'd like to
rule out the possibility that it's an error on my end.
Thank you.
|
|
|
| Author: | BricksterXD | | Posted: | Jun 9, 2021 09:49 | | Subject: | Bricklink API error | | Viewed: | 92 times | | Topic: | Technical Issues | |
|
| According to a customer attempting to buy from my store, they are unable to send
an order due to a Bricklink API error.
Speaking with said individual I've ruled out any other factor including a
possibility it could be something to do with PayPal.
I just realised today that the error might lie in the fact that I have an option
turned on in my store disallowing anyone with negative feedback from buying from
my store.
Does this include someone with 0 feedback, or is it purely individuals with a
negative score?
I know I may be asking a question with an obvious answer, but I'd like to
rule out the possibility that it's an error on my end.
Thank you.
|
|
| Author: | Brickwilbo | | Posted: | Jun 9, 2021 06:14 | | Subject: | Re: Cancelling an Order after it was Paid | | Viewed: | 38 times | | Topic: | Help | |
|
| In Help, frabbit writes:
| | Hi there,
Is it possible to cancel an order after it was paid. Buyer bought something,
paid for it, and then immediately wanted to cancel. I couldn't go through
the Bricklink order cancellation process because the order had been paid. I
refunded via PayPal but now I'm wondering if the fees Bricklink took out
on this order are just in limbo.
Sorry if a silly question.
Thanks!
|
If you've refunded through PayPal you can click on the Refund link on the
Order Details page.
With the edit order button you can the payment status as none.
Then you can follow the steps to cancel the order.
|
|
| Author: | frabbit | | Posted: | Jun 9, 2021 06:08 | | Subject: | Cancelling an Order after it was Paid | | Viewed: | 73 times | | Topic: | Help | |
|
| Hi there,
Is it possible to cancel an order after it was paid. Buyer bought something,
paid for it, and then immediately wanted to cancel. I couldn't go through
the Bricklink order cancellation process because the order had been paid. I
refunded via PayPal but now I'm wondering if the fees Bricklink took out
on this order are just in limbo.
Sorry if a silly question.
Thanks!
|
|
| Author: | Brickwilbo | | Posted: | Jun 9, 2021 05:35 | | Subject: | Re: System Error Message | | Viewed: | 24 times | | Topic: | Technical Issues | |
|
| In Technical Issues, The_Toy_Planet writes:
| | Hi,
We are a seller and are having a problem with buyers not being able to check
out. We are getting a lot of messages from them saying this -
I am trying to place an order but keep getting a 'System Error' message
on the Shopping Cart page. I am buying from others at the same time and having
no problems.
Please can anyone help !
Many Thanks
Bev
|
The buyer has to verify the address again.
See this thread: https://www.bricklink.com/message.asp?ID=1274827
|
|
| Author: | The_Toy_Planet | | Posted: | Jun 9, 2021 05:23 | | Subject: | System Error Message | | Viewed: | 48 times | | Topic: | Technical Issues | |
|
| Hi,
We are a seller and are having a problem with buyers not being able to check
out. We are getting a lot of messages from them saying this -
I am trying to place an order but keep getting a 'System Error' message
on the Shopping Cart page. I am buying from others at the same time and having
no problems.
Please can anyone help !
Many Thanks
Bev
|
|
| Author: | Brickwilbo | | Posted: | Jun 9, 2021 05:02 | | Subject: | Re: order page not updating | | Viewed: | 16 times | | Topic: | Help | |
|
| In Help, billamber writes:
| | Hi all,
Anyone had this issue.
I received an order, it was paid, but not marked paid on my order page. I went
to mark it paid but it's grayed out and although I have shipped it, I'm
unable to mark the order as shipped.
I asked the buyer to mark it paid, but he is also unable to change the status?
|
In the orders received page settings you can select Separate payment status from
the order status.
Maybe then you can change the payment status to paid and rhen change the order
status to shipped.
|
|
| Author: | Stellar | | Posted: | Jun 9, 2021 03:33 | | Subject: | Re: order page not updating | | Viewed: | 17 times | | Topic: | Help | |
|
| In Help, billamber writes:
| | Hi all,
Anyone had this issue.
I received an order, it was paid, but not marked paid on my order page. I went
to mark it paid but it's grayed out and although I have shipped it, I'm
unable to mark the order as shipped.
I asked the buyer to mark it paid, but he is also unable to change the status?
|
He probably sent the Payment to your email directly, to complete the transaction
he would have to pay using the pay button on the order, and you would need to
refund the first paymetn
|
|
| Author: | wildchicken13 | | Posted: | Jun 9, 2021 01:03 | | Subject: | Re: request to open a new store | | Viewed: | 40 times | | Topic: | Help | |
|
| In Help, muttley71 writes:
| | In Help, wildchicken13 writes:
| | In Help, muttley71 writes:
| | help I requested 2/3 weeks ago I made the request to open a new shop, I haven't
received any news yet, is this normal? I would like to know what is wrong with
the compilation or if I am late with the paperwork. I hope some moderators help
me
|
It can take a while for BrickLink to process the paperwork new seller verification.
However, I was able to enter your store and your store terms and shipping policy
look okay. Try going to https://www.bricklink.com/v2/mystore/management.page
Can you change your store status from "closed" to "open"?
|
what should i do to change the status from closed to open?
|
At the top of your store management page, there is a toggle switch that you can
use to open and close your store. After BrickLink has finished processing your
new seller verification, you will be able to change the status to "open". If
not, then you just have to wait.
|
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