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 Author: wildchicken13 View Messages Posted By wildchicken13
 Posted: Jun 15, 2021 01:47
 Subject: Re: What are these?
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 Topic: Help
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wildchicken13 (876)

Location:  USA, Illinois
Member Since Contact Type Status
Aug 11, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Wild Chicken
In Help, justonebrick writes:
  Sorting through some yard sale bricks, I tried to guess where these parts would
be listed but my guesses are not so good.

Anybody know what these are?

Thanks!

 
Part No: 3811  Name: Baseplate 32 x 32
* 
3811 Baseplate 32 x 32
Parts: Baseplate {Green}

 
Part No: 3001  Name: Brick 2 x 4
* 
3001 Brick 2 x 4
Parts: Brick {Blue}
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Jun 15, 2021 01:44
 Subject: New UK CN22
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calsbricks (8514)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
If not registered for VAT what should go in the VAT registration box?

Thanks. Not applicable or not registered - are we allowed to do that? or are
the new silly rules about registering overseas now in effect?
 Author: justonebrick View Messages Posted By justonebrick
 Posted: Jun 15, 2021 01:43
 Subject: What are these?
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justonebrick (148)

Location:  USA, Alaska
Member Since Contact Type Status
Nov 24, 2018 Contact Member Buyer
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Sorting through some yard sale bricks, I tried to guess where these parts would
be listed but my guesses are not so good.

Anybody know what these are?

Thanks!
 
 Author: Cosmos42 View Messages Posted By Cosmos42
 Posted: Jun 15, 2021 00:37
 Subject: Re: Best way to sell an incomplete set?
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Cosmos42 (7)

Location:  USA, California
Member Since Contact Type Status
Jan 28, 2017 Contact Member Buyer
Buying Privileges - OK
Thank you both for the quick replies! Time to go make a shopping list... Happy
bricking!

In Help, MrPetovan writes:
  What Wildchicken13 said is already pretty complete about the choice to complete
the set or not. I personally enjoy completing sets but I've seen several
listings where sellers didn't bother and instead described the missing parts
and gave a big markdown to their set.

On the other hand, I have bought a few Used sets in several large assemblies.
In theses cases, it's probable the parted out sets would have taken more
volume for shipping because these sets were Creator sets with a dense design,
but for the Hogwarts castle I expect parting it out would take less space because
of the sheer volume of the building interiors made with the parts that you would
be reclaiming.

In Help, wildchicken13 writes:
  Some enjoy completing sets, but if you're just looking to get the most bang
for your buck, then you'll have to do a bit of analysis. How much did you
buy it for? Make a wanted list with all of the missing pieces and play around
with the Easy Buy/Buy All page to get an idea of how much it would cost to complete
the set. Then look at some of the used listings and try to determine whether
or not it would be worth it to complete the set or sell it as is. And I would
definitely disassemble the set before you ship it; I have never had anyone try
to ship me a used set assembled before (except for stickered assemblies, of course).

I hope that helps!
 Author: 1974 View Messages Posted By 1974
 Posted: Jun 14, 2021 16:47
 Subject: Re: pneumatic is air tight?
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1974 (744)

Location:  Denmark
Member Since Contact Type Status
Aug 19, 2011 Contact Member Buyer
Buying Privileges - OK
In Help, tec writes:

  how to test it in extension?

Same thing. Block the air inlet and it should be hard to pull out. Not hard =
leaky part

If in doubt just try to MOC up something similar to a set and see if it works


Cheers,

Ole
 Author: tec View Messages Posted By tec
 Posted: Jun 14, 2021 15:31
 Subject: Re: pneumatic is air tight?
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tec (61)

Location:  Italy, Marche
Member Since Contact Type Status
Dec 30, 2020 Contact Member Buyer
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In Help, 1974 writes:
  In Help, hpoort writes:

  Just close the little pipe vent with your thumb and press the cylinder. It should
not move.

Yes, it should. It's not a hydralic piston (fluids can't be compressed),
but a penumatic piston (gas, can be compressed)

But you should feel a decent resistance to compression and the piston should
not be able to pressed fully down (when the air inlet is blocked)

If you can press it fully down easily, it's leaking from the seal/top and
is defective

Cheers,

Ole

how to test it in extension?
 Author: 1974 View Messages Posted By 1974
 Posted: Jun 14, 2021 13:51
 Subject: Re: pneumatic is air tight?
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1974 (744)

Location:  Denmark
Member Since Contact Type Status
Aug 19, 2011 Contact Member Buyer
Buying Privileges - OK
In Help, hpoort writes:

  Just close the little pipe vent with your thumb and press the cylinder. It should
not move.

Yes, it should. It's not a hydralic piston (fluids can't be compressed),
but a penumatic piston (gas, can be compressed)

But you should feel a decent resistance to compression and the piston should
not be able to pressed fully down (when the air inlet is blocked)

If you can press it fully down easily, it's leaking from the seal/top and
is defective

Cheers,

Ole
 Author: hpoort View Messages Posted By hpoort
 Posted: Jun 14, 2021 11:29
 Subject: Re: pneumatic is air tight?
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hpoort (412)

Location:  Netherlands, Groningen
Member Since Contact Type Status
Oct 11, 2014 Contact Member Buyer
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In Help, tec writes:
  Can air escape from pneumatic cylinders (I mean: internally, around the rod)?
How to test it?

 
Set No: 5108  Name: Pneumatic Cylinder, 48mm
* 
5108-1 (Inv) Pneumatic Cylinder, 48mm
1 Part, 1989
Sets: Service Packs: Technic

Just close the little pipe vent with your thumb and press the cylinder. It should
not move.
 Author: tec View Messages Posted By tec
 Posted: Jun 14, 2021 10:34
 Subject: pneumatic is air tight?
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tec (61)

Location:  Italy, Marche
Member Since Contact Type Status
Dec 30, 2020 Contact Member Buyer
Buying Privileges - OK
Can air escape from pneumatic cylinders (I mean: internally, around the rod)?
How to test it?

 
Set No: 5108  Name: Pneumatic Cylinder, 48mm
* 
5108-1 (Inv) Pneumatic Cylinder, 48mm
1 Part, 1989
Sets: Service Packs: Technic
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jun 14, 2021 09:24
 Subject: Re: New Reindeer in Stud.io?
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SylvainLS (46)

Location:  France, Nouvelle-Aquitaine
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In Help, mustang1272 writes:
  Does anyone know if the new Reindeer element (69060) is available in Stud.io?
Or how to find it? I tried searching by name, part/design number and just looking
through the land animals and cant find it.

The dedicated forum for Studio and PartDesigner is https://forum.bricklink.com/
(hover over the red Studio icon on every page, then click “Studio Forum”).

Please search the forum for your question before posting a new one.
There’s an index of known bugs and suggestions that you can browse first: https://forum.bricklink.com/viewtopic.php?f=4&t=5579

There’s a thread, aptly named “Studio Parts,” to ask for parts: https://forum.bricklink.com/viewforum.php?f=6
And there’s a nice “I can’t find this part” FAQ https://forum.bricklink.com/viewtopic.php?f=6&t=6368
 Author: mustang1272 View Messages Posted By mustang1272
 Posted: Jun 14, 2021 09:15
 Subject: New Reindeer in Stud.io?
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mustang1272 (17)

Location:  USA, North Carolina
Member Since Contact Type Status
Aug 26, 2014 Contact Member Buyer
Buying Privileges - OK
Does anyone know if the new Reindeer element (69060) is available in Stud.io?
Or how to find it? I tried searching by name, part/design number and just looking
through the land animals and cant find it.
 Author: MrPetovan View Messages Posted By MrPetovan
 Posted: Jun 14, 2021 08:31
 Subject: Re: Best way to sell an incomplete set?
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MrPetovan (946)

Location:  USA, New York
Member Since Contact Type Status
Jun 2, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: MrPetovan's Clearance Sale
What Wildchicken13 said is already pretty complete about the choice to complete
the set or not. I personally enjoy completing sets but I've seen several
listings where sellers didn't bother and instead described the missing parts
and gave a big markdown to their set.

On the other hand, I have bought a few Used sets in several large assemblies.
In theses cases, it's probable the parted out sets would have taken more
volume for shipping because these sets were Creator sets with a dense design,
but for the Hogwarts castle I expect parting it out would take less space because
of the sheer volume of the building interiors made with the parts that you would
be reclaiming.

In Help, wildchicken13 writes:
  Some enjoy completing sets, but if you're just looking to get the most bang
for your buck, then you'll have to do a bit of analysis. How much did you
buy it for? Make a wanted list with all of the missing pieces and play around
with the Easy Buy/Buy All page to get an idea of how much it would cost to complete
the set. Then look at some of the used listings and try to determine whether
or not it would be worth it to complete the set or sell it as is. And I would
definitely disassemble the set before you ship it; I have never had anyone try
to ship me a used set assembled before (except for stickered assemblies, of course).

I hope that helps!
 Author: wildchicken13 View Messages Posted By wildchicken13
 Posted: Jun 14, 2021 02:00
 Subject: Re: Best way to sell an incomplete set?
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wildchicken13 (876)

Location:  USA, Illinois
Member Since Contact Type Status
Aug 11, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Wild Chicken
In Help, Cosmos42 writes:
  I’ve never sold a used set before, and could use some advice.

I just scored Hogwarts Castle (4842) at a yard sale, and put it together only
to discover that it’s missing a few pieces (mostly basic stuff, but also two
of the owls, a rat, and some roof pieces) and half the minifigs (missing Harry,
Hermione, Voldemort, and the dementors), plus a few pieces broke during assembly
(which is a new one for me, I’d never seen a 2x8 plate snap)... I kept a list
of what I’m missing, but am not sure what to do with it. Is it better to try
to buy replacements for all the missing/broken parts, or to sell it as-is with
a list of what’s missing? And should I leave it assembled when I sell it?

Thanks!

Nice find!

Some enjoy completing sets, but if you're just looking to get the most bang
for your buck, then you'll have to do a bit of analysis. How much did you
buy it for? Make a wanted list with all of the missing pieces and play around
with the Easy Buy/Buy All page to get an idea of how much it would cost to complete
the set. Then look at some of the used listings and try to determine whether
or not it would be worth it to complete the set or sell it as is. And I would
definitely disassemble the set before you ship it; I have never had anyone try
to ship me a used set assembled before (except for stickered assemblies, of course).

I hope that helps!
 Author: Cosmos42 View Messages Posted By Cosmos42
 Posted: Jun 14, 2021 01:41
 Subject: Best way to sell an incomplete set?
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Cosmos42 (7)

Location:  USA, California
Member Since Contact Type Status
Jan 28, 2017 Contact Member Buyer
Buying Privileges - OK
I’ve never sold a used set before, and could use some advice.

I just scored Hogwarts Castle (4842) at a yard sale, and put it together only
to discover that it’s missing a few pieces (mostly basic stuff, but also two
of the owls, a rat, and some roof pieces) and half the minifigs (missing Harry,
Hermione, Voldemort, and the dementors), plus a few pieces broke during assembly
(which is a new one for me, I’d never seen a 2x8 plate snap)... I kept a list
of what I’m missing, but am not sure what to do with it. Is it better to try
to buy replacements for all the missing/broken parts, or to sell it as-is with
a list of what’s missing? And should I leave it assembled when I sell it?

Thanks!
 Author: wildchicken13 View Messages Posted By wildchicken13
 Posted: Jun 14, 2021 01:40
 Subject: Re: Easy-buy option excluding TBD shipping?
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wildchicken13 (876)

Location:  USA, Illinois
Member Since Contact Type Status
Aug 11, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Wild Chicken
In Help, jorgovan writes:
  Thank you for your reply.
Well, I found that menu, but at least it does not act on "easy buy", but this
is, what you mentioned already. The instant checkout is also ineffective. I am
surprised, that "easy buy" is so inconvenient or nobody likes to use this
quite good function.

Best regards and thank you for your support.
Joerg

Hello Joerg,

The problem with the "Easy Buy" function is that there are no filters/parameters.
All you can do is click "Easy Buy" and it selects stores for you, from anywhere
in the world and regardless of whether or not the store offers instant checkout.
This makes the feature quite useless in my opinion. However, the wanted list
buy page that SylvainLS mentioned is essentially the same thing if you use the
"Auto-Select" feature, but it allows you filter stores by location, whether or
not they accept instant checkout, etc. This is much more useful in my opinion.

As a side note, the instant checkout filter will filter out stores that do not
accept instant checkout, but that does not necessarily mean that you will actually
be able to check out with instant checkout. For example, I used to have a weight
limit of 16 ounces for instant checkout orders, so my store would show up in
the list if you applied the instant checkout filter, but if your order was over
16 ounces, shipping would show up as TBD and you would not be able to use instant
checkout. Other stores only offer instant checkout for orders under/over a certain
value or only to certain countries.


  
In Help, SylvainLS writes:
  In Help, jorgovan writes:
  […]
Dear Sirs,

You don’t need to be so formal, we’re all friends here


  […]
And you replied explaining about Store Filters and "Instant checkout". Well,
this is a perfect answer I guess and would support also my issue I have with
"Easy Buy". But even checking for weeks the "My BL", I do not have any clue where
to find such entry. Would you be so kind to explain, where I can find this entry?

The filters are on the Buy page: https://www.bricklink.com/v2/wanted/buy.page
, the link is in the Want menu / heart-shaped icon on every page, or if you click
Buy when looking at a Wanted List (not EasyBuy on the list of Wanted Lists).

You’ll need to click the “Expand” link next to the phrase “Store Filters” to
see those filters.

See this help page https://www.bricklink.com/help.asp?helpID=2445 it has pictures
and explanation for the basics.
Feel free to explore and click here and there, nothing bad will happen

And, of course, come back here if you have any other question.
 Author: jorgovan View Messages Posted By jorgovan
 Posted: Jun 13, 2021 10:27
 Subject: Re: Easy-buy option excluding TBD shipping?
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jorgovan (54)

Location:  Germany, Nordrhein-Westfalen
Member Since Contact Type Status
Feb 25, 2021 Contact Member Buyer
Buying Privileges - OK
Thank you for your reply.
Well, I found that menu, but at least it does not act on "easy buy", but this
is, what you mentioned already. The instant checkout is also ineffective. I am
surprised, that "easy buy" is so inconvenient or nobody likes to use this
quite good function.

Best regards and thank you for your support.
Joerg


In Help, SylvainLS writes:
  In Help, jorgovan writes:
  […]
Dear Sirs,

You don’t need to be so formal, we’re all friends here


  […]
And you replied explaining about Store Filters and "Instant checkout". Well,
this is a perfect answer I guess and would support also my issue I have with
"Easy Buy". But even checking for weeks the "My BL", I do not have any clue where
to find such entry. Would you be so kind to explain, where I can find this entry?

The filters are on the Buy page: https://www.bricklink.com/v2/wanted/buy.page
, the link is in the Want menu / heart-shaped icon on every page, or if you click
Buy when looking at a Wanted List (not EasyBuy on the list of Wanted Lists).

You’ll need to click the “Expand” link next to the phrase “Store Filters” to
see those filters.

See this help page https://www.bricklink.com/help.asp?helpID=2445 it has pictures
and explanation for the basics.
Feel free to explore and click here and there, nothing bad will happen

And, of course, come back here if you have any other question.
 Author: jorgovan View Messages Posted By jorgovan
 Posted: Jun 13, 2021 09:34
 Subject: Re: Easy-buy option excluding TBD shipping?
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jorgovan (54)

Location:  Germany, Nordrhein-Westfalen
Member Since Contact Type Status
Feb 25, 2021 Contact Member Buyer
Buying Privileges - OK
In Help, wildchicken13 writes:
  In Help, PeteMiner writes:
  Is there an option to have the easy-buy or autoselect only choose stores that
can calculate shipping automatically, rather than having 4-5 shops that show
me shipping and one or two that say TBD, so I still can't tell what my grand
total will be? (A workaround is to"dislike" each TBD shipping store as it shows
up, but I'd like a cleaner way.)


Dear Sirs,

you were so kind to reply to this question ( here are the details:
Author: wildchicken13 View Messages Posted By wildchicken13
Posted: May 29, 2021 20:32
Subject: Re: Easy-buy option excluding TBD shipping?
Viewed: 38 times
)
And you replied explaining about Store Filters and "Instant checkout". Well,
this is a perfect answer I guess and would support also my issue I have with
"Easy Buy". But even checking for weeks the "My BL", I do not have any clue where
to find such entry. Would you be so kind to explain, where I can find this entry?

Thank you for your attention and best regards Joerg.
 Author: Gandalf68 View Messages Posted By Gandalf68
 Posted: Jun 13, 2021 05:50
 Subject: Re: Retro-engineering problem (Part 4)
 Viewed: 51 times
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Gandalf68 (398)

Location:  France, Grand Est
Member Since Contact Type Status
Aug 15, 2020 Contact Member Buyer
Buying Privileges - OK
In Help, Stellar writes:
  In Help, Gandalf68 writes:
  Another image where the build seems impossible :

How are attached the two Wedges (29119 and 29120) on the left and right side
?
Is there some magic trick here ? LOL

And what's in the circled part ?

I think it is this part:

 
Part No: 41854  Name: Vehicle, Mudguard 2 x 4 with Flared Wings
* 
41854 Vehicle, Mudguard 2 x 4 with Flared Wings
Parts: Vehicle, Mudguard {Bright Light Orange}

OMG, i feel so stupid right now LOL

Thanks guys !
 Author: Stellar View Messages Posted By Stellar
 Posted: Jun 13, 2021 05:34
 Subject: Re: Retro-engineering problem (Part 4)
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Stellar (3504)

Location:  Spain, Comunidad Valenciana
Member Since Contact Type Status
Sep 24, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stellar Bricks
BrickLink Discussions Moderator (?)
In Help, Gandalf68 writes:
  Another image where the build seems impossible :

How are attached the two Wedges (29119 and 29120) on the left and right side
?
Is there some magic trick here ? LOL

And what's in the circled part ?

I think it is this part:

 
Part No: 41854  Name: Vehicle, Mudguard 2 x 4 with Flared Wings
* 
41854 Vehicle, Mudguard 2 x 4 with Flared Wings
Parts: Vehicle, Mudguard {Bright Light Orange}
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jun 13, 2021 05:33
 Subject: Re: Retro-engineering problem (Part 4)
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SylvainLS (46)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Help, Gandalf68 writes:
  Another image where the build seems impossible :

How are attached the two Wedges (29119 and 29120) on the left and right side
?
Is there some magic trick here ? LOL

And what's in the circled part ?

No 29119/21120 in there, just a
 
Part No: 41854  Name: Vehicle, Mudguard 2 x 4 with Flared Wings
* 
41854 Vehicle, Mudguard 2 x 4 with Flared Wings
Parts: Vehicle, Mudguard {Yellow}
 Author: Gandalf68 View Messages Posted By Gandalf68
 Posted: Jun 13, 2021 05:16
 Subject: Retro-engineering problem (Part 4)
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Gandalf68 (398)

Location:  France, Grand Est
Member Since Contact Type Status
Aug 15, 2020 Contact Member Buyer
Buying Privileges - OK
Another image where the build seems impossible :

How are attached the two Wedges (29119 and 29120) on the left and right side
?
Is there some magic trick here ? LOL

And what's in the circled part ?
 


 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Jun 13, 2021 04:42
 Subject: Re: Easy-buy option excluding TBD shipping?
 Viewed: 28 times
 Topic: Help
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SylvainLS (46)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Help, jorgovan writes:
  […]
Dear Sirs,

You don’t need to be so formal, we’re all friends here


  […]
And you replied explaining about Store Filters and "Instant checkout". Well,
this is a perfect answer I guess and would support also my issue I have with
"Easy Buy". But even checking for weeks the "My BL", I do not have any clue where
to find such entry. Would you be so kind to explain, where I can find this entry?

The filters are on the Buy page: https://www.bricklink.com/v2/wanted/buy.page
, the link is in the Want menu / heart-shaped icon on every page, or if you click
Buy when looking at a Wanted List (not EasyBuy on the list of Wanted Lists).

You’ll need to click the “Expand” link next to the phrase “Store Filters” to
see those filters.

See this help page https://www.bricklink.com/help.asp?helpID=2445 it has pictures
and explanation for the basics.
Feel free to explore and click here and there, nothing bad will happen

And, of course, come back here if you have any other question.
 Author: jorgovan View Messages Posted By jorgovan
 Posted: Jun 13, 2021 04:31
 Subject: Re: Easy-buy option excluding TBD shipping?
 Viewed: 26 times
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jorgovan (54)

Location:  Germany, Nordrhein-Westfalen
Member Since Contact Type Status
Feb 25, 2021 Contact Member Buyer
Buying Privileges - OK
In Help, wildchicken13 writes:
  In Help, PeteMiner writes:
  Is there an option to have the easy-buy or autoselect only choose stores that
can calculate shipping automatically, rather than having 4-5 shops that show
me shipping and one or two that say TBD, so I still can't tell what my grand
total will be? (A workaround is to"dislike" each TBD shipping store as it shows
up, but I'd like a cleaner way.)


Dear Sirs,

you were so kind to reply to this question ( here are the details:
Author: wildchicken13 View Messages Posted By wildchicken13
Posted: May 29, 2021 20:32
Subject: Re: Easy-buy option excluding TBD shipping?
Viewed: 38 times
)
And you replied explaining about Store Filters and "Instant checkout". Well,
this is a perfect answer I guess and would support also my issue I have with
"Easy Buy". But even checking for weeks the "My BL", I do not have any clue where
to find such entry. Would you be so kind to explain, where I can find this entry?

Thank you for your attention and best regards Joerg.
 Author: qwertyboy View Messages Posted By qwertyboy
 Posted: Jun 12, 2021 13:51
 Subject: Re: No buyer name on orders page, anyone else?
 Viewed: 34 times
 Topic: Technical Issues
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qwertyboy (7866)

Location:  Canada, Alberta
Member Since Contact Type Status
Apr 9, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Maple Bricks
In Technical Issues, qwertyboy writes:
  Unfortunately I haven't seen one of these yet. It would be interesting to
see whether there is actually no info at all there, or whether the info is somehow
"invisible" because of some badly placed HTML code (and your browser decided
"let me fix that for ya"), special characters in the name, etc.

Got one as well (yay?), also 0-FB user (order #16505080). I checked all the info
I could check on my side:

- As others already said, the name is simply not sent for that table row (so
no browser-side fix for some "tag-soup-like" error).
- The browser does report CORS errors for "manifest.json" due to a missing "access
allowed" header - although very sloppy, this is not causing the issue we see
here.
- I checked the info as reported by the API, there is nothing that is different
from properly-working order rows. Our internal software (which runs off of the
API) has no issues whatsoever.
- I can also confirm this issue does not seem to impact the order process (like
invoicing etc).

Niek.
 Author: Mesken View Messages Posted By Mesken
 Posted: Jun 12, 2021 08:09
 Subject: Re: Angry customer
 Viewed: 58 times
 Topic: Help
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Mesken (1484)

Location:  Netherlands, Friesland
Member Since Contact Type Status Collage
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store: TiBra Brickstore
I do get the point. Like BrickWilbo siad:

Explain it's because the timezone you didn't respond earlier and saw
a negative feedback which isn't the way to a solution.
You would want to work on a solution by shipping the missing parts or send a
refund them.

So email first, try to work out a solution and if that doesn't work out,
file a NSS or review. How would you feel if you get a NSS or negative review,
before you even could respond or act on the matter?

Cheers and have a good one!

In Help, StonesHeart writes:
  Hi Mesken,

I am not sure you get the point. This is not about my order, that was only an
example.

The point is: You might think you do right, but that might not be the case.

For another example: you, more or less, bashed the buyer from Korea (we all know
how to find the person in the feedback-system). And there was no reason to do
so. You thought you did the right thing, but now you own the man/woman from Korea
a very big sorry and you should remove this posts asap.

I hope you understand. You can make mistakes, please make very sure it was not
your mistake first.

Regards,
Marco



In Help, Mesken writes:
  Hi Marco,

I'm sorry to hear through this way you've had a negative experience.
I'm always open to sort matters in a normal, positive way, so you could have
written me and I've sent you the correct parts or gave you a credit. This
has no affect on a review, it is just the way you should do business in my opinion.
So if you are not satisfied, I'm looking forward for your message with no
hard feelings

Groet Henk

In Help, StonesHeart writes:
  Hi Mesken,

Hope to help and perhaps make you even better.

I have had 1 experience with you, so this one instance is likely not representable
for how you deliver. But my experience has not been the best to be honest (very
dirty macaroni, wrong color light grey bricks).

But I needed the positive review and did not want to have all the issues with
just a small order. So I did not pursue further.

Did you have a good look at what you might have done wrong?
Perhaps you did not realy mention the correct state of the bricks?
Some here only expect top quality when not mentioned otherwise.

I hope this helps.

Regards,
Marco



In Help, Mesken writes:
  I think the review he posted is posted half. He is talking about 80% is damaged
and 10% …
He did received the order, why file for a NSS and why so fast, without waiting
for me to answer? I think this is rude and a way to force me, to do what he wants,
refund the whole order.

The customer didn’t send me pictures or a reply to my emails yet.

In Help, Mesken writes:
  Good morning!

A customer is not satisfied of 3 items of his order.
For each item he emails quite blunt and rude, doing his complaint. In the last
email, he demands money back for the whole order. Then he files a NSS and a negative
review, my first 😇. He did all this in 2 hours, when I was asleep. Only in the
review he is mentioning, that he had received only 10% of the order.
Normally spoken, if there’s something wrong, I’ll resend or refund plus a bit
more, for the troubles of the customer, but now I think the customer is aiming
for free stuff. What would you guys do?

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