Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | schili  | | Posted: | Jun 9, 2021 16:48 | | Subject: | US Buyers can't order in Germany | | Viewed: | 162 times | | Topic: | Technical Issues | |
|
| Hi there,
I'm a seller from germany.
Since last year i get some feedback from US-buyers, they can't order in my
store. They get a popup window in ordering process "seller does not ship to US
state ..." (here Maine, California).
In my settings i only see "sending to 100% of all countries worldwide". Where
is a setting for single US states? Interesting also that states like Florida,
Colombia are still working. Is there any tax setting missing?
Hope somebody can help me.
Attached a screenshot from a buyer.
Regards
Stefan
|
|
 |
| Author: | tonnic | | Posted: | Jun 9, 2021 16:24 | | Subject: | Re: Order ID: #16412064 | | Viewed: | 30 times | | Topic: | Help | |
|
| In Help, eduard52 writes:
| | order is geannuleerd maar ik heb nog geen reactie vande verkoper gehoord dus
weet niet waar mijn betaling heen moet.
|
Je contact button staat gedeactiveerd, ik kan je geen pm sturen met een reactie.
Een verkoper kan zomaar een bestelling annuleren zonder contact op te nemen met
een klant.
Dit schijnt, en nu chargeer ik een beetje, vrij normaal gedrag te zijn.
Althans, dat was de reactie die ik zo ongeveer kreeg toen mij dat recent overkwam
bij een voor mij zeldzame rol als klant van iemand.
Zelf vind ik dat een verkoper iets communicatiever mag zijn voordat dit zomaar
zonder overleg of uitleg gebeurt.
Je hoeft nu niets te betalen, de bestelling gaat blijkbaar niet door.
Ik ben wel benieuwd naar de verkoper, mail mij dat maar eens als je dat zou willen
doen.
Succes!
Ton.
|
|
| Author: | cycbuild | | Posted: | Jun 9, 2021 16:19 | | Subject: | Re: Order ID: #16412064 | | Viewed: | 38 times | | Topic: | Help | |
|
| In Help, eduard52 writes:
| | order is geannuleerd maar ik heb nog geen reactie vande verkoper gehoord dus
weet niet waar mijn betaling heen moet
|
Waarom is de order geannuleerd? Voor zover ik weet, moet u een nieuwe order
plaatsen zodra een order is geannuleerd.
Groetjes uit Amerika,
cycbuild
|
| Author: | eduard52 | | Posted: | Jun 9, 2021 15:47 | | Subject: | Order ID: #16412064 | | Viewed: | 110 times | | Topic: | Help | |
|
| order is geannuleerd maar ik heb nog geen reactie vande verkoper gehoord dus
weet niet waar mijn betaling heen moet
|
|
| Author: | billamber | | Posted: | Jun 9, 2021 15:13 | | Subject: | Re: order page not updating | | Viewed: | 11 times | | Topic: | Help | |
|
| In Help, billamber writes:
| | In Help, Brickwilbo writes:
| | In Help, billamber writes:
| | Hi all,
Anyone had this issue.
I received an order, it was paid, but not marked paid on my order page. I went
to mark it paid but it's grayed out and although I have shipped it, I'm
unable to mark the order as shipped.
I asked the buyer to mark it paid, but he is also unable to change the status?
|
In the orders received page settings you can select Separate payment status from
the order status.
Maybe then you can change the payment status to paid and rhen change the order
status to shipped.
|
Wow, thanks for the replies. The payment was not onsite as it was a set and required
an
invoice from me (I did get it on paypal). also, I went to orders settings and
the options to separate were greyed out? strange, eh?
|
Also, until I can mark it as either paid or shipped, I cannot file it, so it
will ALWAYS be on ym order page! lol
|
|
| Author: | macebobo | | Posted: | Jun 9, 2021 15:02 | | Subject: | Re: Cancelling an Order after it was Paid | | Viewed: | 34 times | | Topic: | Help | |
|
| In Help, peregrinator writes:
| | In Help, macebobo writes:
| | I have a similar order, however, I've marked it as not paid, and I still
cannot cancel it since the user marked it complete after the refund was made
and I can not change the order status from complete. Any ideas how I can cancel
the order so I can eliminate the BL fee on this order since I've already
lost the paypal fee.
|
The buyer has a couple/few days to change the status from Complete to something
else. I guess set it back to Shipped?
|
This is what worked. Thank you. Order has now been cancelled properly.
|
|
| Author: | billamber | | Posted: | Jun 9, 2021 14:56 | | Subject: | Re: order page not updating | | Viewed: | 13 times | | Topic: | Help | |
|
| In Help, Brickwilbo writes:
| | In Help, billamber writes:
| | Hi all,
Anyone had this issue.
I received an order, it was paid, but not marked paid on my order page. I went
to mark it paid but it's grayed out and although I have shipped it, I'm
unable to mark the order as shipped.
I asked the buyer to mark it paid, but he is also unable to change the status?
|
In the orders received page settings you can select Separate payment status from
the order status.
Maybe then you can change the payment status to paid and rhen change the order
status to shipped.
|
Wow, thanks for the replies. The payment was not onsite as it was a set and required
an
invoice from me (I did get it on paypal). also, I went to orders settings and
the options to separate were greyed out? strange, eh?
|
|
| Author: | Brickwilbo | | Posted: | Jun 9, 2021 14:39 | | Subject: | Re: Cancelling an Order after it was Paid | | Viewed: | 25 times | | Topic: | Help | |
|
| In Help, macebobo writes:
| | In Help, Brickwilbo writes:
| | In Help, frabbit writes:
| | Hi there,
Is it possible to cancel an order after it was paid. Buyer bought something,
paid for it, and then immediately wanted to cancel. I couldn't go through
the Bricklink order cancellation process because the order had been paid. I
refunded via PayPal but now I'm wondering if the fees Bricklink took out
on this order are just in limbo.
Sorry if a silly question.
Thanks!
|
If you've refunded through PayPal you can click on the Refund link on the
Order Details page.
With the edit order button you can the payment status as none.
Then you can follow the steps to cancel the order.
|
I have a similar order, however, I've marked it as not paid, and I still
cannot cancel it since the user marked it complete after the refund was made
and I can not change the order status from complete. Any ideas how I can cancel
the order so I can eliminate the BL fee on this order since I've already
lost the paypal fee.
Thanks!
|
Maybe the buyer has to start a OCR.
|
|
| Author: | Fragty | | Posted: | Jun 9, 2021 14:32 | | Subject: | Re: Set 325 | | Viewed: | 37 times | | Topic: | Help | |
|
| The light gray 821 comes from an era where lego was using ABS plastic (late 60's),
while the white ones she is using are older and come from an era where Lego was
using mostly cellulose acetate plastic (late 50's early 60's) , perhaps
only CA...not sure
CA parts tend to warp over time so its very possible that those two parts don't
fit each other anymore.
That's my theory atleast.
Her asking for a refund is a bit strange. How are you to blame when she isn't
even using the 'correct' door frame. If it wouldnt fit a light gray
frame she might have a case, but not like this.
Unless there are fake garage doors on the market? small chance.
|
|
| Author: | peregrinator | | Posted: | Jun 9, 2021 14:16 | | Subject: | Re: Cancelling an Order after it was Paid | | Viewed: | 22 times | | Topic: | Help | |
|
| In Help, macebobo writes:
| | I have a similar order, however, I've marked it as not paid, and I still
cannot cancel it since the user marked it complete after the refund was made
and I can not change the order status from complete. Any ideas how I can cancel
the order so I can eliminate the BL fee on this order since I've already
lost the paypal fee.
|
The buyer has a couple/few days to change the status from Complete to something
else. I guess set it back to Shipped?
|
|
| Author: | BarbaraH | | Posted: | Jun 9, 2021 14:07 | | Subject: | Set 325 | | Viewed: | 92 times | | Topic: | Help | |
|
| I had a pair of the doors (823bc01) for the set 325 - Shell Service station,
which I sold. The customer now says they don't fit the other pieces she has,
the doors are too small.
She wants a refund and I'm not sure if I must comply. These pieces are approx
55 years old. Is it possible that they would no longer fit, or are there subtle
differences in sizes if some of the other parts are from later moulds? The piece
they should fit to is part number 821. In the picture she sent she is used white
ones, although the original set lists light grey ones - would this make a difference?
Advice required please
|
|
| Author: | macebobo | | Posted: | Jun 9, 2021 13:46 | | Subject: | Re: Cancelling an Order after it was Paid | | Viewed: | 40 times | | Topic: | Help | |
|
| In Help, Brickwilbo writes:
| | In Help, frabbit writes:
| | Hi there,
Is it possible to cancel an order after it was paid. Buyer bought something,
paid for it, and then immediately wanted to cancel. I couldn't go through
the Bricklink order cancellation process because the order had been paid. I
refunded via PayPal but now I'm wondering if the fees Bricklink took out
on this order are just in limbo.
Sorry if a silly question.
Thanks!
|
If you've refunded through PayPal you can click on the Refund link on the
Order Details page.
With the edit order button you can the payment status as none.
Then you can follow the steps to cancel the order.
|
I have a similar order, however, I've marked it as not paid, and I still
cannot cancel it since the user marked it complete after the refund was made
and I can not change the order status from complete. Any ideas how I can cancel
the order so I can eliminate the BL fee on this order since I've already
lost the paypal fee.
Thanks!
|
|
| Author: | 3eyeballs | | Posted: | Jun 9, 2021 13:45 | | Subject: | Re: Buyer with history of complaining about used | | Viewed: | 38 times | | Topic: | Help | |
|
| Do you know what happens after I submit a ticket? I didn't receive a confirmation.
How do I know if there are any updates?
3eyeballs
In Help, Brickwilbo writes:
| | In Help, maxx3001 writes:
| | In Help, 3eyeballs writes:
| | I shipped an order with multiple lots and some of the lots were of brand new
parts. We always clean and examine all parts with a magnifying glass before
shipping the parts out. This buyer sent us a message today saying multiple new
parts were used (and not just with fine scratches, but claimed parts have dented
studs! We know that is a lie because we took these parts out of sealed bags and
during inspection, if we see damages like he described, we would throw the parts
away and would never sell them). He also complained that we shipped Dark bluish
gray instead of Dark Gray on other parts. Light grays and Light bluish grays
are hard for us to tell with our aging eyes, but we can tell dark vs DBGs.
I looked at feedbacks he left others and he left many complaints to sellers who
didn't budge to compensate him for "used" parts listed as new. How do we
deal with serial scammers like this one? Is there a place we can report them?
We have 100% positive feedbacks, and would hate to break our perfect record to
a scumbag. We wrote him back and asked for pictures of the damaged parts. Please
advise. Thank you!!
|
If you are sure you send the right stuff and the buyer has done this before,
leave factual feedback.
Maybe give them a neutral stating that the buyer wanted a refund for new parts
trying to say they are used.
Good luck and don’t worry about the feedback you might receive in return, wear
it as a badge of honor.
By giving in to these types, you only encourage them to try it again.
You can report such persons to the helpdesk: https://www.bricklink.com/helpDesk.asp
|
Suspicious behaviour can be reported to Admin here: https://www.bricklink.com/problemMember.asp
|
|
|
| Author: | BricksterXD | | Posted: | Jun 9, 2021 12:28 | | Subject: | Re: Bricklink API error | | Viewed: | 34 times | | Topic: | Technical Issues | |
|
| In Technical Issues, peregrinator writes:
| | It should be only negative feedback users.
In Technical Issues, BricksterXD writes:
| | According to a customer attempting to buy from my store, they are unable to send
an order due to a Bricklink API error.
Speaking with said individual I've ruled out any other factor including a
possibility it could be something to do with PayPal.
I just realised today that the error might lie in the fact that I have an option
turned on in my store disallowing anyone with negative feedback from buying from
my store.
Does this include someone with 0 feedback, or is it purely individuals with a
negative score?
I know I may be asking a question with an obvious answer, but I'd like to
rule out the possibility that it's an error on my end.
Thank you.
|
|
Understood, thank you. I'll continue the discussion and hope to find a resolution.
|
|
| Author: | leopard37 | | Posted: | Jun 9, 2021 12:13 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 31 times | | Topic: | Technical Issues | |
|
| My bet is it's a timing issue. Somehow order fills in the black name before
the user registers...? It's been so long I don't know. It happened to
me recently as well. I could ask the user when they had to enter their name.
Maybe a new user has gone through the registration process recently and could
enlighten us.
Tyson.
|
| Author: | SecondChildhood | | Posted: | Jun 9, 2021 12:00 | | Subject: | Re: No buyer name on orders page, anyone else? | | Viewed: | 30 times | | Topic: | Technical Issues | |
|
| In Technical Issues, Brixalotl writes:
| | One on the 25th and one on the 26th, both paid via PayPal instant checkout.
|
Same here. One on June 4 and one today June 9. Both instant checkout via PayPal.
|
|
| Author: | peregrinator | | Posted: | Jun 9, 2021 11:22 | | Subject: | Re: Bricklink API error | | Viewed: | 33 times | | Topic: | Technical Issues | |
|
| It should be only negative feedback users.
In Technical Issues, BricksterXD writes:
| | According to a customer attempting to buy from my store, they are unable to send
an order due to a Bricklink API error.
Speaking with said individual I've ruled out any other factor including a
possibility it could be something to do with PayPal.
I just realised today that the error might lie in the fact that I have an option
turned on in my store disallowing anyone with negative feedback from buying from
my store.
Does this include someone with 0 feedback, or is it purely individuals with a
negative score?
I know I may be asking a question with an obvious answer, but I'd like to
rule out the possibility that it's an error on my end.
Thank you.
|
|
|
| Author: | BricksterXD | | Posted: | Jun 9, 2021 09:49 | | Subject: | Bricklink API error | | Viewed: | 92 times | | Topic: | Technical Issues | |
|
| According to a customer attempting to buy from my store, they are unable to send
an order due to a Bricklink API error.
Speaking with said individual I've ruled out any other factor including a
possibility it could be something to do with PayPal.
I just realised today that the error might lie in the fact that I have an option
turned on in my store disallowing anyone with negative feedback from buying from
my store.
Does this include someone with 0 feedback, or is it purely individuals with a
negative score?
I know I may be asking a question with an obvious answer, but I'd like to
rule out the possibility that it's an error on my end.
Thank you.
|
|
| Author: | Brickwilbo | | Posted: | Jun 9, 2021 06:14 | | Subject: | Re: Cancelling an Order after it was Paid | | Viewed: | 38 times | | Topic: | Help | |
|
| In Help, frabbit writes:
| | Hi there,
Is it possible to cancel an order after it was paid. Buyer bought something,
paid for it, and then immediately wanted to cancel. I couldn't go through
the Bricklink order cancellation process because the order had been paid. I
refunded via PayPal but now I'm wondering if the fees Bricklink took out
on this order are just in limbo.
Sorry if a silly question.
Thanks!
|
If you've refunded through PayPal you can click on the Refund link on the
Order Details page.
With the edit order button you can the payment status as none.
Then you can follow the steps to cancel the order.
|
|
| Author: | frabbit | | Posted: | Jun 9, 2021 06:08 | | Subject: | Cancelling an Order after it was Paid | | Viewed: | 73 times | | Topic: | Help | |
|
| Hi there,
Is it possible to cancel an order after it was paid. Buyer bought something,
paid for it, and then immediately wanted to cancel. I couldn't go through
the Bricklink order cancellation process because the order had been paid. I
refunded via PayPal but now I'm wondering if the fees Bricklink took out
on this order are just in limbo.
Sorry if a silly question.
Thanks!
|
|
| Author: | Brickwilbo | | Posted: | Jun 9, 2021 05:35 | | Subject: | Re: System Error Message | | Viewed: | 24 times | | Topic: | Technical Issues | |
|
| In Technical Issues, The_Toy_Planet writes:
| | Hi,
We are a seller and are having a problem with buyers not being able to check
out. We are getting a lot of messages from them saying this -
I am trying to place an order but keep getting a 'System Error' message
on the Shopping Cart page. I am buying from others at the same time and having
no problems.
Please can anyone help !
Many Thanks
Bev
|
The buyer has to verify the address again.
See this thread: https://www.bricklink.com/message.asp?ID=1274827
|
|
| Author: | The_Toy_Planet | | Posted: | Jun 9, 2021 05:23 | | Subject: | System Error Message | | Viewed: | 48 times | | Topic: | Technical Issues | |
|
| Hi,
We are a seller and are having a problem with buyers not being able to check
out. We are getting a lot of messages from them saying this -
I am trying to place an order but keep getting a 'System Error' message
on the Shopping Cart page. I am buying from others at the same time and having
no problems.
Please can anyone help !
Many Thanks
Bev
|
|
| Author: | Brickwilbo | | Posted: | Jun 9, 2021 05:02 | | Subject: | Re: order page not updating | | Viewed: | 16 times | | Topic: | Help | |
|
| In Help, billamber writes:
| | Hi all,
Anyone had this issue.
I received an order, it was paid, but not marked paid on my order page. I went
to mark it paid but it's grayed out and although I have shipped it, I'm
unable to mark the order as shipped.
I asked the buyer to mark it paid, but he is also unable to change the status?
|
In the orders received page settings you can select Separate payment status from
the order status.
Maybe then you can change the payment status to paid and rhen change the order
status to shipped.
|
|
| Author: | Stellar | | Posted: | Jun 9, 2021 03:33 | | Subject: | Re: order page not updating | | Viewed: | 17 times | | Topic: | Help | |
|
| In Help, billamber writes:
| | Hi all,
Anyone had this issue.
I received an order, it was paid, but not marked paid on my order page. I went
to mark it paid but it's grayed out and although I have shipped it, I'm
unable to mark the order as shipped.
I asked the buyer to mark it paid, but he is also unable to change the status?
|
He probably sent the Payment to your email directly, to complete the transaction
he would have to pay using the pay button on the order, and you would need to
refund the first paymetn
|
|
| Author: | wildchicken13 | | Posted: | Jun 9, 2021 01:03 | | Subject: | Re: request to open a new store | | Viewed: | 40 times | | Topic: | Help | |
|
| In Help, muttley71 writes:
| | In Help, wildchicken13 writes:
| | In Help, muttley71 writes:
| | help I requested 2/3 weeks ago I made the request to open a new shop, I haven't
received any news yet, is this normal? I would like to know what is wrong with
the compilation or if I am late with the paperwork. I hope some moderators help
me
|
It can take a while for BrickLink to process the paperwork new seller verification.
However, I was able to enter your store and your store terms and shipping policy
look okay. Try going to https://www.bricklink.com/v2/mystore/management.page
Can you change your store status from "closed" to "open"?
|
what should i do to change the status from closed to open?
|
At the top of your store management page, there is a toggle switch that you can
use to open and close your store. After BrickLink has finished processing your
new seller verification, you will be able to change the status to "open". If
not, then you just have to wait.
|
|
|
Next Page: 5 More | 10 More | 25 More | 50 More | 100 More
|
Germany, Bayern
Netherlands, Noord-Holland
USA, California
Belgium
United Kingdom, England
Canada, Alberta
Spain, Comunidad Valenciana
