| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | schili  | | Posted: | Jun 9, 2021 16:48 | | Subject: | US Buyers can't order in Germany | | Viewed: | 162 times | | Topic: | Technical Issues | |
|
| Hi there,
I'm a seller from germany.
Since last year i get some feedback from US-buyers, they can't order in my
store. They get a popup window in ordering process "seller does not ship to US
state ..." (here Maine, California).
In my settings i only see "sending to 100% of all countries worldwide". Where
is a setting for single US states? Interesting also that states like Florida,
Colombia are still working. Is there any tax setting missing?
Hope somebody can help me.
Attached a screenshot from a buyer.
Regards
Stefan
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| Author: | tonnic | | Posted: | Jun 9, 2021 16:24 | | Subject: | Re: Order ID: #16412064 | | Viewed: | 30 times | | Topic: | Help | |
|
| In Help, eduard52 writes:
| | order is geannuleerd maar ik heb nog geen reactie vande verkoper gehoord dus
weet niet waar mijn betaling heen moet.
|
Je contact button staat gedeactiveerd, ik kan je geen pm sturen met een reactie.
Een verkoper kan zomaar een bestelling annuleren zonder contact op te nemen met
een klant.
Dit schijnt, en nu chargeer ik een beetje, vrij normaal gedrag te zijn.
Althans, dat was de reactie die ik zo ongeveer kreeg toen mij dat recent overkwam
bij een voor mij zeldzame rol als klant van iemand.
Zelf vind ik dat een verkoper iets communicatiever mag zijn voordat dit zomaar
zonder overleg of uitleg gebeurt.
Je hoeft nu niets te betalen, de bestelling gaat blijkbaar niet door.
Ik ben wel benieuwd naar de verkoper, mail mij dat maar eens als je dat zou willen
doen.
Succes!
Ton.
|
|
| Author: | cycbuild | | Posted: | Jun 9, 2021 16:19 | | Subject: | Re: Order ID: #16412064 | | Viewed: | 38 times | | Topic: | Help | |
|
| In Help, eduard52 writes:
| | order is geannuleerd maar ik heb nog geen reactie vande verkoper gehoord dus
weet niet waar mijn betaling heen moet
|
Waarom is de order geannuleerd? Voor zover ik weet, moet u een nieuwe order
plaatsen zodra een order is geannuleerd.
Groetjes uit Amerika,
cycbuild
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| Author: | eduard52 | | Posted: | Jun 9, 2021 15:47 | | Subject: | Order ID: #16412064 | | Viewed: | 110 times | | Topic: | Help | |
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| order is geannuleerd maar ik heb nog geen reactie vande verkoper gehoord dus
weet niet waar mijn betaling heen moet
|
|
| Author: | billamber | | Posted: | Jun 9, 2021 15:13 | | Subject: | Re: order page not updating | | Viewed: | 11 times | | Topic: | Help | |
|
| In Help, billamber writes:
| | In Help, Brickwilbo writes:
| | In Help, billamber writes:
| | Hi all,
Anyone had this issue.
I received an order, it was paid, but not marked paid on my order page. I went
to mark it paid but it's grayed out and although I have shipped it, I'm
unable to mark the order as shipped.
I asked the buyer to mark it paid, but he is also unable to change the status?
|
In the orders received page settings you can select Separate payment status from
the order status.
Maybe then you can change the payment status to paid and rhen change the order
status to shipped.
|
Wow, thanks for the replies. The payment was not onsite as it was a set and required
an
invoice from me (I did get it on paypal). also, I went to orders settings and
the options to separate were greyed out? strange, eh?
|
Also, until I can mark it as either paid or shipped, I cannot file it, so it
will ALWAYS be on ym order page! lol
|
|
| Author: | macebobo | | Posted: | Jun 9, 2021 15:02 | | Subject: | Re: Cancelling an Order after it was Paid | | Viewed: | 34 times | | Topic: | Help | |
|
| In Help, peregrinator writes:
| | In Help, macebobo writes:
| | I have a similar order, however, I've marked it as not paid, and I still
cannot cancel it since the user marked it complete after the refund was made
and I can not change the order status from complete. Any ideas how I can cancel
the order so I can eliminate the BL fee on this order since I've already
lost the paypal fee.
|
The buyer has a couple/few days to change the status from Complete to something
else. I guess set it back to Shipped?
|
This is what worked. Thank you. Order has now been cancelled properly.
|
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| Author: | billamber | | Posted: | Jun 9, 2021 14:56 | | Subject: | Re: order page not updating | | Viewed: | 13 times | | Topic: | Help | |
|
| In Help, Brickwilbo writes:
| | In Help, billamber writes:
| | Hi all,
Anyone had this issue.
I received an order, it was paid, but not marked paid on my order page. I went
to mark it paid but it's grayed out and although I have shipped it, I'm
unable to mark the order as shipped.
I asked the buyer to mark it paid, but he is also unable to change the status?
|
In the orders received page settings you can select Separate payment status from
the order status.
Maybe then you can change the payment status to paid and rhen change the order
status to shipped.
|
Wow, thanks for the replies. The payment was not onsite as it was a set and required
an
invoice from me (I did get it on paypal). also, I went to orders settings and
the options to separate were greyed out? strange, eh?
|
|
| Author: | Brickwilbo | | Posted: | Jun 9, 2021 14:39 | | Subject: | Re: Cancelling an Order after it was Paid | | Viewed: | 25 times | | Topic: | Help | |
|
| In Help, macebobo writes:
| | In Help, Brickwilbo writes:
| | In Help, frabbit writes:
| | Hi there,
Is it possible to cancel an order after it was paid. Buyer bought something,
paid for it, and then immediately wanted to cancel. I couldn't go through
the Bricklink order cancellation process because the order had been paid. I
refunded via PayPal but now I'm wondering if the fees Bricklink took out
on this order are just in limbo.
Sorry if a silly question.
Thanks!
|
If you've refunded through PayPal you can click on the Refund link on the
Order Details page.
With the edit order button you can the payment status as none.
Then you can follow the steps to cancel the order.
|
I have a similar order, however, I've marked it as not paid, and I still
cannot cancel it since the user marked it complete after the refund was made
and I can not change the order status from complete. Any ideas how I can cancel
the order so I can eliminate the BL fee on this order since I've already
lost the paypal fee.
Thanks!
|
Maybe the buyer has to start a OCR.
|
|
| Author: | Fragty | | Posted: | Jun 9, 2021 14:32 | | Subject: | Re: Set 325 | | Viewed: | 37 times | | Topic: | Help | |
|
| The light gray 821 comes from an era where lego was using ABS plastic (late 60's),
while the white ones she is using are older and come from an era where Lego was
using mostly cellulose acetate plastic (late 50's early 60's) , perhaps
only CA...not sure
CA parts tend to warp over time so its very possible that those two parts don't
fit each other anymore.
That's my theory atleast.
Her asking for a refund is a bit strange. How are you to blame when she isn't
even using the 'correct' door frame. If it wouldnt fit a light gray
frame she might have a case, but not like this.
Unless there are fake garage doors on the market? small chance.
|
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| Author: | peregrinator | | Posted: | Jun 9, 2021 14:16 | | Subject: | Re: Cancelling an Order after it was Paid | | Viewed: | 22 times | | Topic: | Help | |
|
| In Help, macebobo writes:
| | I have a similar order, however, I've marked it as not paid, and I still
cannot cancel it since the user marked it complete after the refund was made
and I can not change the order status from complete. Any ideas how I can cancel
the order so I can eliminate the BL fee on this order since I've already
lost the paypal fee.
|
The buyer has a couple/few days to change the status from Complete to something
else. I guess set it back to Shipped?
|
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