| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Erikmax  | | Posted: | Apr 16, 2021 05:14 | | Subject: | Re: Default shipping option | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| In Suggestions, Brickwilbo writes:
| | In Suggestions, Erikmax writes:
| | Hi
I don't know if this had been on this forum before, but I really get irritated
by the fact that there is a default shipping (and payment) method preset.
Over and over buyers select the wrong shipping method because this is the default
option. So order a small object for 12 euro and choose parcel track&trace @ 32,50
for shipping. This means I first have to ask them if this is really the option
they want, wait for their answer, correct shipping method etc.
Or in a less extreme example send out the invoice and get buyers who are upset
about the high shipping costs.
Today at least 5 out of ten orders have what looks a not quite logical shipping
method chosen by the buyer. If I make another method default it won't change
this, buyers will select letter untracked for a 2 kg worth 200 euro shipping.
Maybe I do something wrong, so first let me ask if there is a method to let buyers
FORCE to make a choice about shipping (and payment!!) and if this is not possible
PLEASE make it possible to sellers NOT to have the default shipping and payment
method pre-selected in their shop.
As a buyer I also sometimes make the mistake to click to fast and bypass the
option to change the shipping and payment methods. So I understand this happens
and I don't blame my buyers. (but the system...)
So it will be much less frustration for both buyer and seller.
Sorry if this is a silly question for which there is a simple solution, and so
there will be one thanks for telling me how I should change the setting.
|
Did you group the shipping methods?
|
No I didn't but the 'goup' field before the shipping method is gray/de-activated
and cant be changed.'Maybe I need to activate it somehow, I will try to find
it out but in fact it isn;t a solution.
Moreover this is a more general problem and I don't understand why only one
seller/buyer is reacting. In my opinion it would be much better if buyers have
to act to choose the right shipping method. Putting ther cheapest method default
wouldn't help because manu buyers now just click through and when the cheapest
option is default choose 'letter no insurance' for a bulky 500 euro order.
I know this problem both as a seller and a frequent buyer. '
So again the question: Why is the shipping and payment method pre-set with the
result that often the wrong methods are chosen? Isn't it better that buyer
is forced to make a choice? Every seller will have the experience that often
a wrong method is chosen and every buyer knows how easy it is to click through
and afterwards sees he choosed the wrong method.
Corrections on shipping methods will allways be neccecary, but now I have to
correct a large proportion of all orders, with all correspondence. (You choosed
a rather expenmsive shiping methid for this orderr, do you reallyv want this-
or: Sorry, 20 BURPS realy do not fit in a letter so I have to change this to
parcel shipping)
|
 |
| Author: | Brickwilbo | | Posted: | Apr 16, 2021 03:46 | | Subject: | Re: Default shipping option | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| In Suggestions, Erikmax writes:
| | Hi
I don't know if this had been on this forum before, but I really get irritated
by the fact that there is a default shipping (and payment) method preset.
Over and over buyers select the wrong shipping method because this is the default
option. So order a small object for 12 euro and choose parcel track&trace @ 32,50
for shipping. This means I first have to ask them if this is really the option
they want, wait for their answer, correct shipping method etc.
Or in a less extreme example send out the invoice and get buyers who are upset
about the high shipping costs.
Today at least 5 out of ten orders have what looks a not quite logical shipping
method chosen by the buyer. If I make another method default it won't change
this, buyers will select letter untracked for a 2 kg worth 200 euro shipping.
Maybe I do something wrong, so first let me ask if there is a method to let buyers
FORCE to make a choice about shipping (and payment!!) and if this is not possible
PLEASE make it possible to sellers NOT to have the default shipping and payment
method pre-selected in their shop.
As a buyer I also sometimes make the mistake to click to fast and bypass the
option to change the shipping and payment methods. So I understand this happens
and I don't blame my buyers. (but the system...)
So it will be much less frustration for both buyer and seller.
Sorry if this is a silly question for which there is a simple solution, and so
there will be one thanks for telling me how I should change the setting.
|
Did you group the shipping methods?
|
|
| Author: | Erikmax | | Posted: | Apr 15, 2021 17:43 | | Subject: | Default shipping option | | Viewed: | 73 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Hi
I don't know if this had been on this forum before, but I really get irritated
by the fact that there is a default shipping (and payment) method preset.
Over and over buyers select the wrong shipping method because this is the default
option. So order a small object for 12 euro and choose parcel track&trace @ 32,50
for shipping. This means I first have to ask them if this is really the option
they want, wait for their answer, correct shipping method etc.
Or in a less extreme example send out the invoice and get buyers who are upset
about the high shipping costs.
Today at least 5 out of ten orders have what looks a not quite logical shipping
method chosen by the buyer. If I make another method default it won't change
this, buyers will select letter untracked for a 2 kg worth 200 euro shipping.
Maybe I do something wrong, so first let me ask if there is a method to let buyers
FORCE to make a choice about shipping (and payment!!) and if this is not possible
PLEASE make it possible to sellers NOT to have the default shipping and payment
method pre-selected in their shop.
As a buyer I also sometimes make the mistake to click to fast and bypass the
option to change the shipping and payment methods. So I understand this happens
and I don't blame my buyers. (but the system...)
So it will be much less frustration for both buyer and seller.
Sorry if this is a silly question for which there is a simple solution, and so
there will be one thanks for telling me how I should change the setting.
|
|
| Author: | tpr | | Posted: | Apr 15, 2021 10:51 | | Subject: | Admins - for your consideration | | Viewed: | 159 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Hi
is in Wheels - Accessory --- totally understandable
is in Wheels.
It states its a holder, it won't move on its own !! Its not a wheel !!
Should it not be considered in the next batch of items to be moved, and move
it to Wheels Accessories
Thanks
tpr
|
|
| Author: | MrPetovan | | Posted: | Apr 14, 2021 20:57 | | Subject: | Toggle lists from wanted list search page | | Viewed: | 36 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| I have several wanted lists with separated between a few different purposes and
I would like to be able to search in a subset of them, the same way it's
possible to select all or only some wanted lists in the Buy page.
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