| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | yorbrick  | | Posted: | Jun 24, 2020 04:16 | | Subject: | Re: Changing rules of feedback | | Viewed: | 41 times | | Topic: | Suggestions | |
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| | | That, of course, is the real issue. IMO we need an auxiliary buyer feedback system
that is completely anonymous, where the results are amalgamated before presenting
them (privately) to the seller. These results could then be used to weed out
sellers who consistently perform poorly and lower the reputation of the site.
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There are a number of sellers that come up time and time again, for bad selling
practices. Leaving negative feedback, not supplying items but refunding to get
out of NSS, sending orders missing items and refunding for missing parts without
telling buyers, and so on. If BL really cared, they could weed out these sellers
now.
Part of the problem is buyers keep buying from sellers with relatively poor feedback,
suggesting (some) buyers don't care.
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| Author: | Rick_S. | | Posted: | Jun 24, 2020 01:35 | | Subject: | Re: Changing rules of feedback | | Viewed: | 42 times | | Topic: | Suggestions | |
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| In Suggestions, Admin_Russell writes:
| | In Suggestions, Rick_S. writes:
| | I basically told him the same thing, but the core issue is the buyer has no recourse
to get what is obviously retaliatory feedback removed.
which brings into question how can buyers leave honest feedback when they face
the potential of retaliatory feedback that cannot be removed? such a situation
is a threat to what the feedback system is.
|
That, of course, is the real issue. IMO we need an auxiliary buyer feedback system
that is completely anonymous, where the results are amalgamated before presenting
them (privately) to the seller. These results could then be used to weed out
sellers who consistently perform poorly and lower the reputation of the site.
I have always felt that public feedback was not enough to raise the selling standards
of the site. For many BrickLink sellers, their standards are sky-high and represent
their passion for the hobby. For others, they do nothing but dull the effect
of the excellent sellers, cause problems for us in the Help Desk, and in general
apply a lot of pressure on us to implement a heavy-handed "sellers will only
get paid when the buyer is happy" system where BrickLink controls all the money.
|
Unfortunately such a system would not work well with the seller waiting for money
till buyer receives item, sounds good in theory, but in practice not so well,
one of the things that could be added is like eBay's star system or with
holding feed back till both parties give feedback with neither knowing the other,
then it would be honest feedback from both sides. if neither party is happy then
they can communicate with the other party on getting the feedback removed. which
can only be removed if both parties agree.
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| Author: | Admin_Russell | | Posted: | Jun 24, 2020 01:27 | | Subject: | Re: Changing rules of feedback | | Viewed: | 79 times | | Topic: | Suggestions | |
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|
BrickLink
ID CardAdmin_Russell
|
Location:  USA, California |
| Member Since |
Contact |
Type |
Status |
| May 9, 2017 |
 |
Admin |
|
|
| BrickLink Administrator |
|
| In Suggestions, Rick_S. writes:
| | I basically told him the same thing, but the core issue is the buyer has no recourse
to get what is obviously retaliatory feedback removed.
which brings into question how can buyers leave honest feedback when they face
the potential of retaliatory feedback that cannot be removed? such a situation
is a threat to what the feedback system is.
|
That, of course, is the real issue. IMO we need an auxiliary buyer feedback system
that is completely anonymous, where the results are amalgamated before presenting
them (privately) to the seller. These results could then be used to weed out
sellers who consistently perform poorly and lower the reputation of the site.
I have always felt that public feedback was not enough to raise the selling standards
of the site. For many BrickLink sellers, their standards are sky-high and represent
their passion for the hobby. For others, they do nothing but dull the effect
of the excellent sellers, cause problems for us in the Help Desk, and in general
apply a lot of pressure on us to implement a heavy-handed "sellers will only
get paid when the buyer is happy" system where BrickLink controls all the money.
|
|
| Author: | Rick_S. | | Posted: | Jun 24, 2020 00:49 | | Subject: | Re: Changing rules of feedback | | Viewed: | 49 times | | Topic: | Suggestions | |
|
| In Suggestions, Admin_Russell writes:
| | In Suggestions, Rick_S. writes:
| | In Suggestions, Heartbricker writes:
| | In Suggestions, Rick_S. writes:
| | As it goes a rule not allowing retaliatory feedback should also be added for
removal of said feedback since as the rules stand retaliatory feedback is allowed:
Feedback you Received:
The following are currently the only valid reasons for which you can request
feedback you received to be removed:
Feedback you received contains vulgar language.
Feedback you received contains personally identifying information including your
name, address, e-mail address or telephone number.
You are the seller and the buyer has not paid. Non-Paying Buyer Alert has been
completed or the buyer has accepted the NPB penalty via NPX.
You are the buyer and the seller has not responded or shipped. Non-Responding
Seller Alert or Non-Shipping Seller Alert has been completed.
Feedback you received was posted by a duplicate account of a user who had their
membership terminated.
Feedback you received was posted by a duplicate account of a user who was on
your Stop List before the order was placed.
If you're requesting feedback to be removed for the last 2 reasons above,
you should contact the Help Desk before you submit the request and let us know
the original username of the duplicate account.
Requests can be submitted until the order is purged from the system - up to 6
months from the order date. Requests are submitted to the BrickLink Administration
for approval. If the feedback is removed, it cannot be reposted. Each request
has a status:
|
I understand the frustration of getting a retaliatory feedback BUT i don't
support interjecting the BL admins into disputes over feedback.
The BL team has enough to do without this added task which is not a revenue producing
nor a productive use of their time.
Having the admin being a referee between two disputing users may result in one
of those users leaving the site which will not be beneficial for the greater
good.
Retaliatory feedback is easy to spot and usually hurts the image of the user
who left it more than the user who received it.
|
oh wouldn't be surprised if the seller made it onto a lot of peoples do not
buy from lists since his actions are not those of a good seller. but the whole
reason behind admins and moderators is to moderate between 2 parties, instead
the buyer was forced to file an NSS so as to remove said feedback, do you think
that is better?
|
An NSS like that will never stand. It is abuse of the system and admin will remove
it immediately upon notice.
|
I basically told him the same thing, but the core issue is the buyer has no recourse
to get what is obviously retaliatory feedback removed.
which brings into question how can buyers leave honest feedback when they face
the potential of retaliatory feedback that cannot be removed? such a situation
is a threat to what the feedback system is.
|
|
| Author: | Admin_Russell | | Posted: | Jun 24, 2020 00:28 | | Subject: | Re: Changing rules of feedback | | Viewed: | 97 times | | Topic: | Suggestions | |
|
|
BrickLink
ID CardAdmin_Russell
|
| Location: USA, California |
| Member Since |
Contact |
Type |
Status |
| May 9, 2017 |
|
Admin |
|
|
| BrickLink Administrator |
|
| In Suggestions, Rick_S. writes:
| | In Suggestions, Heartbricker writes:
| | In Suggestions, Rick_S. writes:
| | As it goes a rule not allowing retaliatory feedback should also be added for
removal of said feedback since as the rules stand retaliatory feedback is allowed:
Feedback you Received:
The following are currently the only valid reasons for which you can request
feedback you received to be removed:
Feedback you received contains vulgar language.
Feedback you received contains personally identifying information including your
name, address, e-mail address or telephone number.
You are the seller and the buyer has not paid. Non-Paying Buyer Alert has been
completed or the buyer has accepted the NPB penalty via NPX.
You are the buyer and the seller has not responded or shipped. Non-Responding
Seller Alert or Non-Shipping Seller Alert has been completed.
Feedback you received was posted by a duplicate account of a user who had their
membership terminated.
Feedback you received was posted by a duplicate account of a user who was on
your Stop List before the order was placed.
If you're requesting feedback to be removed for the last 2 reasons above,
you should contact the Help Desk before you submit the request and let us know
the original username of the duplicate account.
Requests can be submitted until the order is purged from the system - up to 6
months from the order date. Requests are submitted to the BrickLink Administration
for approval. If the feedback is removed, it cannot be reposted. Each request
has a status:
|
I understand the frustration of getting a retaliatory feedback BUT i don't
support interjecting the BL admins into disputes over feedback.
The BL team has enough to do without this added task which is not a revenue producing
nor a productive use of their time.
Having the admin being a referee between two disputing users may result in one
of those users leaving the site which will not be beneficial for the greater
good.
Retaliatory feedback is easy to spot and usually hurts the image of the user
who left it more than the user who received it.
|
oh wouldn't be surprised if the seller made it onto a lot of peoples do not
buy from lists since his actions are not those of a good seller. but the whole
reason behind admins and moderators is to moderate between 2 parties, instead
the buyer was forced to file an NSS so as to remove said feedback, do you think
that is better?
|
An NSS like that will never stand. It is abuse of the system and admin will remove
it immediately upon notice.
|
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