Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | yorbrick  | | Posted: | May 26, 2020 04:47 | | Subject: | Don't show impossible discounts | | Viewed: | 241 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Why does bricklink show this? A simple IF statement could be used to only show
a discount when it is possible for a buyer to achieve. Then it doesn't make
the store look stupid by offering discounts that a buyer cannot possibly take
advantage of.
|
|
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| Author: | Vosblokjes | | Posted: | May 26, 2020 04:33 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 28 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | In Suggestions, SezaR writes:
| | In Suggestions, Teup writes:
| | In Suggestions, SezaR writes:
| | In Suggestions, sparesleftovers writes:
| | In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.
|
They can't? When they send it, isn't it up to you to figure out how to
collect it?
|
No it is not! If they send it to a wrong email address, I would not even get
any notification that they paid. So I send them a remiander to pay and if buyer
says he paid, I would request more information....and then explain that they
were supposed to pay via PayPal onsite as instructed and this is the only payment
method I accept. I believe mostly would understand their mistake but if they
insist, NPB is upon them 
|
Well seems the system works differently here... it's kind of up to the seller
to figure out how to claim it. If the alias system would work properly that would
be no problem, but right now I don't know how to fix this.
|
Why is it up to the seller to figure it out?
Buyer sends to an incorrect address, nothing the seller can do about that. The
buyer should contact PayPal about it.
When payment is done to an address that PayPal doesn't know, a mail is send
to that address from PayPal and the receiver can open up an account with PayPal
and claim the money. When the address doesn't exist the mail with bounce,
but PayPal doesn't do anything with that. Only after the money hasn't
been claimed for a period of time (that can be the 2 months mentioned below)
it will be returned to the sender of the money.
| | | |
| | I wish the payment would simply bounce, but unfortunately it doesn't...
|
If you send a payment to an email address that is not associated to any PayPal
account, you can easily request a refund from PayPal. It should easily work.
Am I missing something?
|
I don't think it can be cancelled like that.. I rememeber I once had to wait
2 months with a buyer for their payment to finally bounce, so they could send
it again. Not really an acceptable situation, because you'll just have to
hope the buyer is trustworthy. But as usual PayPal does everything for the buyer
and nothing for the seller.
|
Seller can't cancel that transaction, he is no participent in it. Buyer should
contact PayPal to get it cancelled. And why wait for it to bounce? Buyer could
have send the money to the correct address right away. It's the buyers choice
to wait, no obligtion.
|
|
| Author: | bje | | Posted: | May 26, 2020 04:00 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | In Suggestions, BHamBricks writes:
| | I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
Did you put the BUYERCOMMENTS in your template? Then it should work.
Not even sure how you managed to have a different invoice for IC than for manual?
I wish there was a INSTANTCHECKOUT-EQ conditional macro tag to handle that, but
there isn't...
|
https://www.bricklink.com/v2/mystore/message_templates.page
The one you want to edit is "Purchase Confirmation", that is supposedly an invoice
you issue for instant checkout. I am thinking of adding some lines to that so
it can serve as a sort of an invoice and a receipt in one, or well, just something
better than basically telling the buyer he has ordered a thing from somewhere
with not even a thank you for the payment and no terms.
You of course cannot edit the header and call the thing an invoice, grrr
|
|
| Author: | Teup | | Posted: | May 26, 2020 03:49 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, BHamBricks writes:
| | I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
Did you put the BUYERCOMMENTS in your template? Then it should work.
Not even sure how you managed to have a different invoice for IC than for manual?
I wish there was a INSTANTCHECKOUT-EQ conditional macro tag to handle that, but
there isn't...
|
|
| Author: | Teup | | Posted: | May 26, 2020 03:40 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, SezaR writes:
| | In Suggestions, Teup writes:
| | In Suggestions, SezaR writes:
| | In Suggestions, sparesleftovers writes:
| | In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.
|
They can't? When they send it, isn't it up to you to figure out how to
collect it?
|
No it is not! If they send it to a wrong email address, I would not even get
any notification that they paid. So I send them a remiander to pay and if buyer
says he paid, I would request more information....and then explain that they
were supposed to pay via PayPal onsite as instructed and this is the only payment
method I accept. I believe mostly would understand their mistake but if they
insist, NPB is upon them
|
Well seems the system works differently here... it's kind of up to the seller
to figure out how to claim it. If the alias system would work properly that would
be no problem, but right now I don't know how to fix this.
| |
| | I wish the payment would simply bounce, but unfortunately it doesn't...
|
If you send a payment to an email address that is not associated to any PayPal
account, you can easily request a refund from PayPal. It should easily work.
Am I missing something?
|
I don't think it can be cancelled like that.. I rememeber I once had to wait
2 months with a buyer for their payment to finally bounce, so they could send
it again. Not really an acceptable situation, because you'll just have to
hope the buyer is trustworthy. But as usual PayPal does everything for the buyer
and nothing for the seller.
|
|
| Author: | Brickwilbo | | Posted: | May 26, 2020 01:30 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| In Suggestions, BHamBricks writes:
| | I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
In the order confirmation email under the shipping method is a 'Comments
from Buyer:' section. Below it are the items of the order.
The Comments from Buyer are also visible below the items on the orders details
page.
|
|
| Author: | wildchicken13 | | Posted: | May 25, 2020 22:14 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| In Suggestions, BHamBricks writes:
| | I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
Two neutral feedbacks within a week of each other?! You poor soul.
|
|
| Author: | jennnifer | | Posted: | May 25, 2020 22:11 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| In Suggestions, tEoS writes:
| | I have never seen a feedback, as long as, your most recent neutral. I thought
we were limited to 80 or so characters?
|
Wow! You can write a whole novel apparently. I just tried and was still limited
to 80. Maybe it was edited?
Jen
|
|
| Author: | Mistress_Lisa | | Posted: | May 25, 2020 21:28 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, Heartbricker writes:
| | In Suggestions, Heartbricker writes:
| | In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
Regardless of weather this suggestion is accepted- there is a function that you
can use now in order to 'uncheck' and undo the buyer's action of
marking the payment as sent:
-Go here: https://www.bricklink.com/orderSettings.asp
-Check this box: Separate order payment status from order status
-Then go back to your current orders, the payment status will be separated from
from the status.
-Change the payment status from 'sent' to none
- voila, your order and payment status are reset and you can send an invoice
and the 'paid' box that the buyer checked falsely will be unchecked.
Big thanks to Brickwilbo who thought us this valuable feature which we use daily.
|
Taught lol
|
Thank you! I did not know of this feature either. Hey, I learned something today!
Lisa
|
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| Author: | tEoS | | Posted: | May 25, 2020 21:21 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| I have never seen a feedback, as long as, your most recent neutral. I thought
we were limited to 80 or so characters?
In Suggestions, BHamBricks writes:
| | I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
|
|
| Author: | jennnifer | | Posted: | May 25, 2020 21:05 | | Subject: | Re: Comments during instant Checkout | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, BHamBricks writes:
| | I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
Please excuse my ignorance, but where are comments left during Instant Checkout
viewable to sellers? I am wary of this system still and info like this makes
me even more uncertain.
thanks!
Jen
|
|
| Author: | Heartbricker | | Posted: | May 25, 2020 19:57 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, Heartbricker writes:
| | In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
Regardless of weather this suggestion is accepted- there is a function that you
can use now in order to 'uncheck' and undo the buyer's action of
marking the payment as sent:
-Go here: https://www.bricklink.com/orderSettings.asp
-Check this box: Separate order payment status from order status
-Then go back to your current orders, the payment status will be separated from
from the status.
-Change the payment status from 'sent' to none
- voila, your order and payment status are reset and you can send an invoice
and the 'paid' box that the buyer checked falsely will be unchecked.
Big thanks to Brickwilbo who thought us this valuable feature which we use daily.
|
Taught lol
|
|
| Author: | Heartbricker | | Posted: | May 25, 2020 19:53 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 72 times | | Topic: | Suggestions | |
|
| In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
Regardless of weather this suggestion is accepted- there is a function that you
can use now in order to 'uncheck' and undo the buyer's action of
marking the payment as sent:
-Go here: https://www.bricklink.com/orderSettings.asp
-Check this box: Separate order payment status from order status
-Then go back to your current orders, the payment status will be separated from
from the status.
-Change the payment status from 'sent' to none
- voila, your order and payment status are reset and you can send an invoice
and the 'paid' box that the buyer checked falsely will be unchecked.
Big thanks to Brickwilbo who thought us this valuable feature which we use daily.
|
|
| Author: | BHamBricks | | Posted: | May 25, 2020 19:50 | | Subject: | Comments during instant Checkout | | Viewed: | 129 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| I recently decided to add instant checkout to my store. I received my first
ever neutral feedback because I didn't include a note as requested in the
buyer's comment section. My suggestion is to add the buyer's comments
section on the sellers invoice (like it always has been on the invoice when an
invoice was requested). There is no buyer's comments section on the email
I receive notifying me that an order has been placed. In this instance, this
caused an unpleasant experience for the buyer.
|
|
| Author: | enig | | Posted: | May 25, 2020 19:38 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
Can you imagine a large-volume buyer having to deal with this? I do not consider
myself one, even though my orders placed page currently looks like this. This
is just as important for buyers as it is for you.
|
|
|
| Author: | SezaR | | Posted: | May 25, 2020 18:52 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 28 times | | Topic: | Suggestions | |
|
| In Suggestions, Teup writes:
| | In Suggestions, SezaR writes:
| | In Suggestions, sparesleftovers writes:
| | In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.
|
They can't? When they send it, isn't it up to you to figure out how to
collect it?
|
No it is not! If they send it to a wrong email address, I would not even get
any notification that they paid. So I send them a remiander to pay and if buyer
says he paid, I would request more information....and then explain that they
were supposed to pay via PayPal onsite as instructed and this is the only payment
method I accept. I believe mostly would understand their mistake but if they
insist, NPB is upon them
| | I wish the payment would simply bounce, but unfortunately it doesn't...
|
If you send a payment to an email address that is not associated to any PayPal
account, you can easily request a refund from PayPal. It should easily work.
Am I missing something?
|
|
| Author: | Teup | | Posted: | May 25, 2020 18:44 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 18 times | | Topic: | Suggestions | |
|
| In Suggestions, SezaR writes:
| | In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
This is a problem. A buyer can take a profit and act unfairly. He just mark the
order "paid" and then, as the seller receives many orders, he may not check his
PayPal accounts to see if all orders were paid them. Then he ships the order,
and then, the buyer still do not pay (request to cancel)....
|
You always need to verify them yourself. But it's a great help that it indicates
that they (claim to have) sent it so you know when to look, especially for payment
methods that don't produce any notifications.
|
|
| Author: | Teup | | Posted: | May 25, 2020 18:39 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 25 times | | Topic: | Suggestions | |
|
| In Suggestions, SezaR writes:
| | In Suggestions, sparesleftovers writes:
| | In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.
|
They can't? When they send it, isn't it up to you to figure out how to
collect it? I wish the payment would simply bounce, but unfortunately it doesn't...
Happens pretty often that buyers just assume that addres is gonna work.. it's
kind of like throwing with money and they have full confidence that you will
catch it  Luckily it is possible within PayPal to add alias e-mail addresses.
Unfortunately though, that system is bugged and gives me errors if I press the
verification link it sends to that alias address... I currently have an amount
stuck in limbo because of a buyer using my communication email address and so
far I haven't figured out how to unstuck it.
|
|
| Author: | Rarah | | Posted: | May 25, 2020 17:46 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 29 times | | Topic: | Suggestions | |
|
| In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
Every single buyer or most of them change it to paid once they submit the payment
so I know which order to check for apyment and I my self also set the order status
as paid once I pay for the order so the seller can go and check. It´s pretty
helpfull! But might be just informative as well a separate box. I think you
can set a separate status for the seller and byuer in the order setup page in
setting in legacy view
|
|
| Author: | SezaR | | Posted: | May 25, 2020 16:55 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 22 times | | Topic: | Suggestions | |
|
| In Suggestions, sparesleftovers writes:
| | In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
Yes great! That is what I did too, because one buyer paid a wrong amount (ex.
$50 Canadian dollars instead of $50 American dollars) another buyer decided to
pay via friends and family,...
I changed the email of my PayPal and now buyers cannot mess up with payment.
|
|
| Author: | sparesleftovers | | Posted: | May 25, 2020 16:51 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 23 times | | Topic: | Suggestions | |
|
| In Suggestions, SezaR writes:
| | | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
He used the email address of my store, which is the wrong address anyway.
|
|
| Author: | SezaR | | Posted: | May 25, 2020 16:51 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 28 times | | Topic: | Suggestions | |
|
| In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice! Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
This is a problem. A buyer can take a profit and act unfairly. He just mark the
order "paid" and then, as the seller receives many orders, he may not check his
PayPal accounts to see if all orders were paid them. Then he ships the order,
and then, the buyer still do not pay (request to cancel)....
|
|
| Author: | SezaR | | Posted: | May 25, 2020 16:47 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 28 times | | Topic: | Suggestions | |
|
| | | - Buyer placed an order and made a payment without getting an invoice
|
Hmmmm, so the buyer paid (via PayPal offsite) without getting an invoice? How?
How was he even able to pay you?
|
|
| Author: | sparesleftovers | | Posted: | May 25, 2020 16:03 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 42 times | | Topic: | Suggestions | |
|
| I have had this issue too. I resolved it by contacting the buyer and asking him
to remove the paid / payment sent.
My situation:
- I do not accept onsite payment ( I always send a manual invoice)
- Buyer placed an order and made a payment without getting an invoice
- Buyer marked order as paid/payment sent
- At that point the order was grayed out and not editable anymore
- When hovering over the order there was a text box stating that order had been
paid and could not be changed anymore.
- After I sent the mail the user changed the status and then I was able to enter
shipping and send the invoice.
I hope there will be a proper fix, but the workaround is to ask the customer
to revert the status.
Regards,
Andy
In Suggestions, Admin_Russell writes:
| | In Suggestions, Mistress_Lisa writes:
| | In Suggestions, Teup writes:
| | In Suggestions, Mistress_Lisa writes:
| | Someone just ordered from me and marked the order paid when I haven't even
sent an invoice yet! But now the line is grayed out, and I am unable to send
an invoice!
|
I'm pretty sure that's a bug.. buyers can't change the order status
to paid, only sellers or onsite payment can.
| | Why is there even the option for a buyer to mark the order paid?
As a seller, it doesn't matter to me if the numbers are in bold (showing
'paid' since I don't think it is paid until I check Paypal to make
sure it is in my account. (or received the check in the mail or whatever).
Like Scrooge, I don't ship until I have the 'cash in hand', so I
should be the only one to mark it paid. (or the Paypal link, that is fine too,
just not the buyer).
Lisa at Brick Dungeon
|
So.. are you talking about the order status, or about the grand total showing
in bold because the buyer submitted the payment? You'd want to remove the
latter just because you don't need it?  Well, I need it.. not everyone
works with PayPal. If buyers send me bank transfers, I need to see that so that
I can ship their order or verify the payment. It's a pretty important feature
to me.
|
Well, drats. I guess that isn't the solution either. But I have checked my
Paypal account, and there is NO payment from the buyer. And yet, since he marked
it paid, everything is grayed out and I cannot add a shipping amount or send
an invoice! Frustrating!! Okay, so a better solution may be that BrickLink does
NOT gray out the options!!
Lisa
|
Hi Lisa,
You should be able to send an invoice. One of the changes we made last week was
to allow an invoice regardless of order status:
https://www.bricklink.com/message.asp?ID=1198619
(7) b. Sellers can send an invoice independent of order status
This has also been reverted to the way it was originally. And sending an invoice
will not automatically change the Order Status.
So if you can't send an invoice, that's a bug and we'll need to get
it fixed.
Regarding being able to change the charges on an order after the order has been
paid, this is something we did not revert last week, and a number of sellers
have come forward with situations where they still would like to use this option.
I will gather up these comments and re-open this issue with the team this coming
week to see if we can be more flexible.
Although, my understanding of the "Paid" status would be that the seller would
have to mark it as paid, or it would be marked as paid as a result of an onsite
payment transaction. I would not consider a buyer marking something as "Paid"
as something that should limit the seller's options in any way. Maybe there
is some confusion on this depending on whether the seller has enabled the option
of separating payment status from order status.
Also, and I extend this to anyone who has an order status that is stuck for whatever
reason. Please contact me and I will change the order status for you manually.
|
|
|
| Author: | Stellar | | Posted: | May 25, 2020 14:56 | | Subject: | Re: Disable Buyer's Ability to mark order Paid | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, NelisSolis writes:
| | In Suggestions, jbricks writes:
| | Really never?
Most of our non onsite paying customers do.
The only way you can see they did it is that the numbers get shown in bold.
Regards Janet
|
Almost all of my customers who use Iban / bank account for payment mark it manually
as "paid". With the order status and payment status separated, it is also shown
in the payment status as "sent" if a customer marks the order as paid.
Niels
|
That's how it works for me too.
|
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