Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | infinibrix  | | Posted: | Apr 25, 2020 10:09 | | Subject: | Re: When is a Minifigure a Minifigure? | | Viewed: | 49 times | | Topic: | Suggestions | |
|
| In Suggestions, StormChaser writes:
| | In Suggestions, infinibrix writes:
| | “On the subject of categorizing figures in general I think breaking down some
of this stuff might make more sense than renaming Minifigs to Figures and then
piling everything into the same place.
|
You may not be familiar with what we already include in the Minifigs item
type. Take a look at the bottom of this page:
https://www.bricklink.com/help.asp?helpID=2489
I'm also not sure you understand what we're discussing, which is item
types. There are six:
Sets
Parts
Minifigs
Gear
Books
Catalogs
The site is almost certainly not going to add more item types, so figures (whatever
figures they might be) are going into one of those six item types.
And right now they're spread across three different types: Parts, Minifigs,
and Gear. I think it might be prudent to group them under a single item type
(Figures) to make finding them easier.
|
I’m familiar with those figures but as I say I don’t consider any of them to
be Minifigures and I think they should be separated from minifigures and whilst
I appreciate what you’re saying in that you currently have no movement in being
able to add to those 6 categories hence changing Minifigs to Figures this is
what I’m suggesting should happen in the longer term and however unlikely you
think this change will ever be it certainly won’t be up for consideration by
Lego if there is no interest or discussion about it in the forum, hence my post
|
 |
| Author: | infinibrix | | Posted: | Apr 25, 2020 09:55 | | Subject: | Re: When is a Minifigure a Minifigure? | | Viewed: | 54 times | | Topic: | Suggestions | |
|
| In Suggestions, StormChaser writes:
| | In Suggestions, infinibrix writes:
| | but I think it may have become a bit lost in the rest of the debate
|
The purpose in a single discussion thread is so that we can keep everyone's
input in one place for review. It would be most helpful to us if people commented
within the thread that was opened for that purpose. Input posted outside the
thread may not receive the attention it deserves.
|
Well since your topic was on the broader terms of ‘Item Types’ and my post had
barely been viewed since last night I saw no harm in creating a separate topic
specifically centred around 'Minifigures' and how they might be handled
especially on a forum where after about 20 replies to the OP most other replies
often disappear into the abyss where people either can no longer even see the
original post or they can’t be bothered to read much further on! Either way blame
the design of the forum not the way people post on it?
You then suggest that what I’m discussing is not relevant to what you’re discussing
in your own Topic and in which case does my post belong in your topic or not?
|
|
| Author: | StormChaser | | Posted: | Apr 25, 2020 09:21 | | Subject: | Re: When is a Minifigure a Minifigure? | | Viewed: | 47 times | | Topic: | Suggestions | |
|
| In Suggestions, infinibrix writes:
| | “On the subject of categorizing figures in general I think breaking down some
of this stuff might make more sense than renaming Minifigs to Figures and then
piling everything into the same place.
|
You may not be familiar with what we already include in the Minifigs item
type. Take a look at the bottom of this page:
https://www.bricklink.com/help.asp?helpID=2489
I'm also not sure you understand what we're discussing, which is item
types. There are six:
Sets
Parts
Minifigs
Gear
Books
Catalogs
The site is almost certainly not going to add more item types, so figures (whatever
figures they might be) are going into one of those six item types.
And right now they're spread across three different types: Parts, Minifigs,
and Gear. I think it might be prudent to group them under a single item type
(Figures) to make finding them easier.
|
|
| Author: | StormChaser | | Posted: | Apr 25, 2020 09:13 | | Subject: | Re: When is a Minifigure a Minifigure? | | Viewed: | 58 times | | Topic: | Suggestions | |
|
| In Suggestions, infinibrix writes:
| | but I think it may have become a bit lost in the rest of the debate
|
The purpose in a single discussion thread is so that we can keep everyone's
input in one place for review. It would be most helpful to us if people commented
within the thread that was opened for that purpose. Input posted outside the
thread may not receive the attention it deserves.
|
|
| Author: | tons_of_bricks | | Posted: | Apr 25, 2020 08:13 | | Subject: | Re: When is a Minifigure a Minifigure? | | Viewed: | 42 times | | Topic: | Suggestions | |
|
| I would consider a minifigure to be an assembly of parts that create some sort
of character.
I don't consider
[p=3062bpb001]
to be one, nor
[m=sw0984]
To me, those are just decorated bricks. However, I would consider the microfigures
and statuettes to be minifigures. Even though they are only one piece, they are
molded to look like a humanoid.
Then, if we were to separate minifigures from animals, that's a bit tricky.
The Fabuland characters are technically animals, but who actually thinks of them
as such?
My first thought would be to categorize animals as creatures that can't talk
(excluding robots), but that still doesn't quite work.
|
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| Author: | infinibrix | | Posted: | Apr 25, 2020 07:35 | | Subject: | When is a Minifigure a Minifigure? | | Viewed: | 253 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Personally I don’t think we should lose the term minifigure because it’s very
key to how we and Lego describe the majority of their figures and at the moment
there are talks about Minfigs category being changed to ‘Figure’ and possibly
including everything from Lotso Bear to Baby Groot
I did discuss a solution here:-
https://www.bricklink.com/message.asp?ID=1192727
but I think it may have become a bit lost in the rest of the debate but I would
be interested in others thoughts on this or whether the term minifigure is even
still important or what minifigure should refer to going forward?
Here is my original suggestion:-
“On the subject of categorizing figures in general I think breaking down some
of this stuff might make more sense than renaming Minifigs to Figures and then
piling everything into the same place.
It’s a difficult one but I guess you have to start with defining a minifigure
and at the moment I can only think of two ways of doing this where by you define
it by Size after all a clue is in the word MINIfigure which does unfortunately
leave a lot of ambiguity or better still you define minifig by the fact it usesa
Torso Assembly?
Torso Assembly may be a good clear cut way of defining a minifig because almost
all traditional minifigs from a Dementor to a Lord Garmadon use the all-important
standard Torso design that holds a minifig together and its probably the one
key part that really defines what a minifigure looks like when we think of a
minifigure and with that in mind you could categorise as Follows:-
Minifigure – Anything that uses the Standard Torso Assembly design
Modified Figure – Anything from droids, to brick built Droids, to Skeletons and
stuff like Gollum, Slimer, Unikitty, Scurrier, Scooby etc..
Microfigure – Anything very small consisting of a single or maximum of two parts
such as Baby, Baby Yoda, Palpatine Hologram, Baby Groot, Trophy figures and all
those game figures etc..
You are then left with things like Cave Troll, Big Hulk etc. which can either
go under ‘Modified Figure’ or a separate ‘Large Figure’ Category?
Likewise are animals/creatures separated so that Polar bears, Wargs and Horses
go under ‘Modified Figure’ and stuff like baby dinos, spiders and snakes under
‘Microfigure’ or do they have their own ‘Animal category’?
Lots to think about....”
|
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| Author: | SylvainLS | | Posted: | Apr 24, 2020 12:52 | | Subject: | Re: Select All option to add parts to wanted | | Viewed: | 21 times | | Topic: | Suggestions | |
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| In Suggestions, zombiereign writes:
| | I'm trying to replace a large number of missing parts from a single set.
I think it would be helpful if - from the set list - I could select multiple
pieces and add to my wanted for ordering. If there is a way - I must be overlooking
it
|
The shortest if you have many parts missing: https://www.bricklink.com/v2/wanted/partout.page
(There’s a “Part out” link on the set’s page.)
|
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| Author: | starbeanie | | Posted: | Apr 24, 2020 12:32 | | Subject: | Re: Select All option to add parts to wanted | | Viewed: | 14 times | | Topic: | Suggestions | |
|
| Use Brickstock.
https://brickstock.patrickbrans.com/
In Suggestions, zombiereign writes:
| | I'm trying to replace a large number of missing parts from a single set.
I think it would be helpful if - from the set list - I could select multiple
pieces and add to my wanted for ordering. If there is a way - I must be overlooking
it
|
|
|
| Author: | bb340324 | | Posted: | Apr 24, 2020 12:18 | | Subject: | Select All option to add parts to wanted | | Viewed: | 25 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| I'm trying to replace a large number of missing parts from a single set.
I think it would be helpful if - from the set list - I could select multiple
pieces and add to my wanted for ordering. If there is a way - I must be overlooking
it
|
|
| Author: | Leftoverbricks | | Posted: | Apr 23, 2020 11:07 | | Subject: | @Admin: please promote the Stud.io forum | | Viewed: | 81 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| The last couple of weeks we've seen an increasing number of forum posts from
new members with questions about how to use Stud.io.
@Bricklink: Please take some effort to make it more clear that when working in
Stud.io, there's a special forum dedicated to those questions so we won't
have to deal with it here.
I know SilvainS is happy to respond to the questions but the BL forum is not
really the place for it.
Thanks.
|
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| Author: | yorbrick | | Posted: | Apr 21, 2020 05:57 | | Subject: | Re: A few more Preference options | | Viewed: | 50 times | | Topic: | Suggestions | |
|
| In Suggestions, bje writes:
Yeah, that is no good.
Not being able to set defaults for the things I use 100s of times every day is
annoying!
Especially as you can exclude items in stores which do not ship to me, avoid
sellers that are least favourites and that exclude me, and can set to only see
new or used items. But cannot set a default for the location of the seller.
|
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| Author: | bje | | Posted: | Apr 21, 2020 04:27 | | Subject: | Re: A few more Preference options | | Viewed: | 32 times | | Topic: | Suggestions | |
|
| In Suggestions, yorbrick writes:
| | Is there a way to restrict all stores to UK only by default when I am searching
for an item. I know I can select it every time I search, but can I do it automatically?
|
Only for price guide settings:
https://www.bricklink.com/priceGuideSettings.asp?viewFrom=P
|
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| Author: | yorbrick | | Posted: | Apr 21, 2020 03:57 | | Subject: | Re: A few more Preference options | | Viewed: | 34 times | | Topic: | Suggestions | |
|
| Is there a way to restrict all stores to UK only by default when I am searching
for an item. I know I can select it every time I search, but can I do it automatically?
|
| Author: | Legoboy_II | | Posted: | Apr 21, 2020 02:15 | | Subject: | Re: Stud.io panning suggestion | | Viewed: | 24 times | | Topic: | Suggestions | |
|
| Got it, you want the pointer to be the targeted zoom - that would be a nice time
saver, and a typical CAD feature.
I'll try the other features you mentioned, I'm still learning the program,
thanks.
|
|
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| Author: | JWBDolphins | | Posted: | Apr 20, 2020 23:32 | | Subject: | Re: Stud.io panning suggestion | | Viewed: | 19 times | | Topic: | Suggestions | |
|
| | |
If I understand you correctly, this is similar to other major CAD programs that
allow you to grab the screen (usually by holding a modifier key) and drag it
around, as well as box select an area to zoom to?
Those are a useful tools I have used elsewhere (especially the drag feature).
I think, though, there are other features and fixes with higher priority I'd
like to see, first.
Never to diminish your ideas, I just feel blessed we have a very good program
available to stimulate creativity and model our ideas. It's quite functional
and has saved me a lot of time and money - I just pray it survives into the future...
|
First let me say I've only used a handful of CAD programs so what I'm
thinking may be completely misguided in the CAD world. But basically Yes, and
that feature does exist - hold the SHIFT Key and Left-Mouse Drag the screen around.
The same thing can be done holding Down the Mouse Wheel Button and Dragging
the screen (although on my mouse that doesn't work very well - but that's
just My mouse.) What I am thinking as another option - and I do think this would
need to be a select-able preference - is the behavior you see in a lot of the
online Map programs.
Here's an example: I'm Zoomed In on a portion of a model I'm working
on. I then Zoom Out (via Mouse Wheel) to see the whole model. I then move the
mouse to another portion that I want to start working on and Zoom back In (again
with the Mouse Wheel). Right Now I will just Zoom back In to the same place
I just Zoomed Out of. If the Zoom In follows where the Mouse is located, that
portion of the model would move more towards the center of the screen as I am
Zooming In. It would save the step of moving the screen (panning left/right/up/down)
before I Zoom In on the next place to work.
I'm basing this on the relative ease of navigating around different locations
on an online map.
I also Definitely agree with you that Studio is a Great program and I hope it
continues to grow and flourish. And I also agree that there are probably a lot
of other features that would/should come before this!
|
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| Author: | JWBDolphins | | Posted: | Apr 20, 2020 23:15 | | Subject: | Re: A few more Preference options | | Viewed: | 40 times | | Topic: | Suggestions | |
|
| | | | |
Secondly, along these lines, I would like to see a few more preferences saved
when I select a part. Specifically, a lot of times I have to click "More Options"
and I always have to select "Seller Location". I would like to see both of those
as saved options so I don't have to select them every time I bring up a new
part.
|
You can select location:
https://www.bricklink.com/wantedSettings.asp?viewFrom=P
|
I Have found that setting in my wanted lists and that works well - thanks! I
would like to see that added to the Catalog/Parts screen when I pick a specific
part too. Just less clicking, I'm lazy!
|
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| Author: | Brickwilbo | | Posted: | Apr 20, 2020 14:16 | | Subject: | Re: Order Item Removal Request | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, atkk writes:
| | Hello,
Can a link for "Order Item Removal Request" please be added to the page for when
a seller view's an order, so that it can be found much easier.
Thanks
Andre
|
Already suggested.😉
Vote here: https://www.bricklink.com/message.asp?ID=1050359
|
| Author: | atkk | | Posted: | Apr 20, 2020 13:16 | | Subject: | Order Item Removal Request | | Viewed: | 63 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Hello,
Can a link for "Order Item Removal Request" please be added to the page for when
a seller view's an order, so that it can be found much easier.
Thanks
Andre
|
|
| Author: | Legoboy_II | | Posted: | Apr 20, 2020 02:55 | | Subject: | Re: Stud.io panning suggestion | | Viewed: | 27 times | | Topic: | Suggestions | |
|
| In Suggestions, JWBDolphins writes:
| | One preference that I think might be useful to add to Studio is the ability to
have the Viewpoint move towards where the Mouse is located as you Zoom In or
Zoom Out (using the mouse roller for example.)
Panning the screen does not work very well for me (my mouse roller button is
twitchy) which makes me have to Pan the screen using 2 hands. There may be a
good CAD reason Not to do this, but if you could move the mouse over an area
and have zooming in and out zero in on the location of the mouse, having that
preference I think that would be handy. Basically Mimic the way the big online
Map programs work.
|
If I understand you correctly, this is similar to other major CAD programs that
allow you to grab the screen (usually by holding a modifier key) and drag it
around, as well as box select an area to zoom to?
Those are a useful tools I have used elsewhere (especially the drag feature).
I think, though, there are other features and fixes with higher priority I'd
like to see, first.
Never to diminish your ideas, I just feel blessed we have a very good program
available to stimulate creativity and model our ideas. It's quite functional
and has saved me a lot of time and money - I just pray it survives into the future...
|
|
| Author: | Brickwilbo | | Posted: | Apr 20, 2020 02:21 | | Subject: | Re: A few more Preference options | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| In Suggestions, JWBDolphins writes:
| | Here are a couple Preference options I'm suggesting be considered.
First, when I open one of my Wanted Lists, it Always defaults to 25 items per
page. Most of my Wanted Lists are larger than that and I have to Change the
default size every time (so that I can see everything on 1 screen). With internet
speeds the way they are today, 100 items pop up quickly. I would like to see
the number of items per page be an option that is remembered. (In fact, in general
I would like to see number of items per page be a preference saved across Bricklink.)
|
Yes. It has been suggested before.
| |
Secondly, along these lines, I would like to see a few more preferences saved
when I select a part. Specifically, a lot of times I have to click "More Options"
and I always have to select "Seller Location". I would like to see both of those
as saved options so I don't have to select them every time I bring up a new
part.
|
You can select location:
https://www.bricklink.com/wantedSettings.asp?viewFrom=P
| |
Thanks for your consideration!
|
|
|
| Author: | Legoboy_II | | Posted: | Apr 20, 2020 02:08 | | Subject: | Re: A few more Preference options | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| In Suggestions, JWBDolphins writes:
| | Here are a couple Preference options I'm suggesting be considered.
First, when I open one of my Wanted Lists, it Always defaults to 25 items per
page. Most of my Wanted Lists are larger than that and I have to Change the
default size every time (so that I can see everything on 1 screen). With internet
speeds the way they are today, 100 items pop up quickly. I would like to see
the number of items per page be an option that is remembered. (In fact, in general
I would like to see number of items per page be a preference saved across Bricklink.)
Secondly, along these lines, I would like to see a few more preferences saved
when I select a part. Specifically, a lot of times I have to click "More Options"
and I always have to select "Seller Location". I would like to see both of those
as saved options so I don't have to select them every time I bring up a new
part.
Thanks for your consideration!
|
+1
|
|
| Author: | JWBDolphins | | Posted: | Apr 19, 2020 22:25 | | Subject: | Stud.io panning suggestion | | Viewed: | 40 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| One preference that I think might be useful to add to Studio is the ability to
have the Viewpoint move towards where the Mouse is located as you Zoom In or
Zoom Out (using the mouse roller for example.)
Panning the screen does not work very well for me (my mouse roller button is
twitchy) which makes me have to Pan the screen using 2 hands. There may be a
good CAD reason Not to do this, but if you could move the mouse over an area
and have zooming in and out zero in on the location of the mouse, having that
preference I think that would be handy. Basically Mimic the way the big online
Map programs work.
|
|
| Author: | JWBDolphins | | Posted: | Apr 19, 2020 22:04 | | Subject: | A few more Preference options | | Viewed: | 95 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| Here are a couple Preference options I'm suggesting be considered.
First, when I open one of my Wanted Lists, it Always defaults to 25 items per
page. Most of my Wanted Lists are larger than that and I have to Change the
default size every time (so that I can see everything on 1 screen). With internet
speeds the way they are today, 100 items pop up quickly. I would like to see
the number of items per page be an option that is remembered. (In fact, in general
I would like to see number of items per page be a preference saved across Bricklink.)
Secondly, along these lines, I would like to see a few more preferences saved
when I select a part. Specifically, a lot of times I have to click "More Options"
and I always have to select "Seller Location". I would like to see both of those
as saved options so I don't have to select them every time I bring up a new
part.
Thanks for your consideration!
|
|
| Author: | nico_savary | | Posted: | Apr 19, 2020 17:50 | | Subject: | Re: Use my store's inventory to fill Wanted List | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| In Suggestions, nico_savary writes:
| | I have nothing to add to the question, nore to the answer, but just want to say
that I am also very interested in a solution, and am very surprised nothing already
exists...
There are so many options and features on bricklink that this one seems to be
a big miss !
Nicolas
|
Actually, I found a solution ! Sometimes confinement helps...
My method is not very straight forward, but still convenient enough for me.
It consists in managing .xml files of wanted lists and/or inventory with Excel
:
- you export your inventory in an .xml file
- you export your wanted list in an .xml file
- then you open both in Excel
- you make some basic formulas in Excel in order to produce 3 new wanted lists
:
- the common parts between your inventory and your wanted list
- the parts in your new inventory (without previous ones)
- your wanted list without the found parts (the ones from the first list)
- then you export the .xml files from excel
- and you import your update inventory and wanted list.
- Done !
Note that if you are not a seller you can manage your inventory in a dedicated
wanted list, which is what I do and find easier... It is also easier for .xml
management as the fields are the same for all your patlists.
Hope this may help some of you !
Nicolas
|
|
| Author: | Ctbyrne | | Posted: | Apr 17, 2020 13:21 | | Subject: | Merge unshipped orders | | Viewed: | 102 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| At least once each day, I have a buyer who either places a second order and pays
for shipping a second time or emails about needing to make an addition to their
paid order.
I'd like to suggest a new feature be worked into the checkout process. If
a buyer places an order in a store which they currently have another order that
is not in the Packed, Shipped, Received, or Completed status, the orders either
be combined or flagged in some way to alert the seller. If would also be helpful
if the checkout of the second order took into consideration any postage already
paid on the first order.
I keep my domestic shipping simple. Spend up to $50, pay $5 postage. Spend $50-$100,
pay $10 postage. Spend over $100, get free shipping. On a system like mine, it
would be very easy to recognize if the buyer needs to pay more in postage, has
already paid enough, or would potentially get a discount back from postage already
paid.
The buyer shouldn't have to do any extra work if they want to order more
from a store that hasn't yet shipped their order. And I'm getting a little
tired of issuing duplicate postage refunds and checking to see if a buyer has
another order. What may be a few hours later for a buyer could be another page
for the seller.
Chris
|
|
| Author: | Wolffe72 | | Posted: | Apr 16, 2020 14:48 | | Subject: | Re: Buyer Lock In | | Viewed: | 72 times | | Topic: | Suggestions | |
|
| And although it is not enforced, some stores specifically warn their customers
on their Terms page that they only ship once a week, or that it may take 48-72
hours for a response. I think it's great that the stores are upfront about
it and the buyers (should) know what to expect. Buyers shouldn't be expected
to wait 3 weeks before they know if they're free to look elsewhere. Likewise,
sellers shouldn't expect to have their stock locked up for 3 weeks waiting
to know if their buyer is going to come through.
With all of the strict commitments on this site, I'm surprised they aren't
a little more pushy when it comes to being responsive so that transactions don't
stall unnecessarily. Commitment is only part of it.
Anyway, I went and bought the set from another store. I guess we'll see
what happens with my NRS.
| | I agree for first communication. But then, it should probably be standardised
across all sellers. If a seller hasn't invoiced within 7 days, then a buyer
should have the right to cancel without penalty. It wouldn't bother me if
it was three days. It might be better to have two categories, say, fast = 3 days
and slow = 7 days. If it was just a(nother) number to measure a store by, then
would buyers act on it? Whereas if a store was marked as slow or fast responders,
then at least a buyer knows to avoid a 'slow' store if they are in a
hurry for parts. Although even then of course, they will need to make sure they
choose a store in their own country and pay for fast / premium shipping depending
on location if they need things quick. Of course, if time is not an issue, then
'slow' stores would not be a problem, so long as the buyer knows they
will get a response.
|
|
|
| Author: | infinibrix | | Posted: | Apr 16, 2020 14:13 | | Subject: | Re: Buyer Lock In | | Viewed: | 50 times | | Topic: | Suggestions | |
|
| In Suggestions, edk writes:
| | In Suggestions, Wolffe72 writes:
| | I'm relatively new here, but I have about 10 purchase orders completed and
on-the-go right now. I'm not finding Bricklink overly intuitive to be honest
but I haven't goofed since my first order.
So I understand committing to a purchase. As soon as I place an order I take
the seller's item off the market which means a potential lost sale (or more
likely a delayed sale) if I don't follow through.
However, as a buyer, I now find myself in a position where I've committed
to purchase something from a non-responding seller. It has been a week and I
haven't heard a single response. The store's terms do not mention anything
about possible slow response times. I'll consider this my second goof because
I didn't pay attention to the fact that the store also had no selling history
(only purchase history). Fine.
So now I can post an NRS in an attempt to cancel my order -- but now my understanding
is that I have to wait another 2 weeks for it to be truly cancelled! There is
a really good chance that I'll miss out on picking up this item at a reasonable
price from another store during that time. If the seller doesn't come through,
I might now have to spend a lot more to get this item. On the other hand, if
I choose to buy from someone else the original seller could come in at the 11th-hour
and still ding me as a non-paying buyer (at least that's my assumption on
how this works). Right now, I'm thinking I should just take that chance.
Unlike the store who has potentially limitless buyers, item availability is
*definitely* limited and prices just tend to go up over time.
Personally, I think that if a seller doesn't respond within a minimum time
(and I think a week is plenty) a buyer should be given the option to simply cancel.
Maybe it's something the store could configure so buyers can be made aware
of stores that are not managed frequently. If the seller has at least acknowledged
the buyer during that time, then perhaps different rules could apply.
|
I would go ahead and purchase elsewhere. No communication within 3 days should
be reason enough to cancel the order. I know things are different with the global
crisis right now but ……… If you get bad feedback I think it would be made right.
A single NPB is nothing to be concerned about, its when you get a 3rd one that
causes a problem. If the global situation causes you to be unable to communicate
within 7 days then how would any buyer be confident that the item will ever be
shipped.
|
I agree as in this day and age where people have online access even on the move
via phones 3 days is more than enough time to expect a buyer to wait in fact
I beleive brickowl warns of account restrictions if sellers continue to not respond
to quotes within a reasonable timeframe which I think is also 3 days?
|
|
| Author: | yorbrick | | Posted: | Apr 16, 2020 12:47 | | Subject: | Re: Buyer Lock In | | Viewed: | 44 times | | Topic: | Suggestions | |
|
| | | I agree with you that this can be an issue. Personally I would like to see a
feature where all sellers have to state an order response time in their terms
(a required field) and if they do not respond within that time then the buyer
can just cancel the order with no risk of NPB or bad feedback and the store automatically
closes until the seller wakes up.
|
I agree for first communication. But then, it should probably be standardised
across all sellers. If a seller hasn't invoiced within 7 days, then a buyer
should have the right to cancel without penalty. It wouldn't bother me if
it was three days. It might be better to have two categories, say, fast = 3 days
and slow = 7 days. If it was just a(nother) number to measure a store by, then
would buyers act on it? Whereas if a store was marked as slow or fast responders,
then at least a buyer knows to avoid a 'slow' store if they are in a
hurry for parts. Although even then of course, they will need to make sure they
choose a store in their own country and pay for fast / premium shipping depending
on location if they need things quick. Of course, if time is not an issue, then
'slow' stores would not be a problem, so long as the buyer knows they
will get a response.
|
|
| Author: | Wolffe72 | | Posted: | Apr 16, 2020 11:44 | | Subject: | Re: Buyer Lock In | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| In Suggestions, cosmicray writes:
| | In Suggestions, Wolffe72 writes:
| | Personally, I think that if a seller doesn't respond within a minimum time
(and I think a week is plenty) a buyer should be given the option to simply cancel.
Maybe it's something the store could configure so buyers can be made aware
of stores that are not managed frequently. If the seller has at least acknowledged
the buyer during that time, then perhaps different rules could apply.
|
In normal circumstances I would agree. The existing global situation may be upsetting
the normal. Where is the seller located ?
Nita Rae
|
The store is located in my backyard of Ontario, Canada. I've ordered from
the US and across Canada and no issues yet. This store has had no sales so I
think the seller simply isn't active.
I didn't want to shame anyone as the store may have their reason for not
responding -- which is fine -- I just want a way out without penalty
in this case.
|
|
| Author: | edeevo | | Posted: | Apr 16, 2020 11:40 | | Subject: | Re: Buyer Lock In | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, edeevo writes:
... the auto closing of the store is
| | something that is already kind of set up, no? (I think if a Seller hasn't
logged in during a certain amount of days, it gets locked... unless I'm mistaken)
|
That feature does indeed exist, I guess my suggestion is linking into that but
using an additional trigger of "seller has not responded to buyer within x days"
where x is the number of days the seller has set as his response time. The response
could either be the issuing of an invoice or sending a message in the BL system
or similar criteria.
Robert
|
Ah, that makes sense... I agree with that also; lock a Seller in, and hold them
accountable to the response timeframe they have chosen to advertise... sounds
good to me.
Life is Good.
~Ed.
|
|
| Author: | Rob_and_Shelagh | | Posted: | Apr 16, 2020 11:31 | | Subject: | Re: Buyer Lock In | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, edeevo writes:
... the auto closing of the store is
| | something that is already kind of set up, no? (I think if a Seller hasn't
logged in during a certain amount of days, it gets locked... unless I'm mistaken)
|
That feature does indeed exist, I guess my suggestion is linking into that but
using an additional trigger of "seller has not responded to buyer within x days"
where x is the number of days the seller has set as his response time. The response
could either be the issuing of an invoice or sending a message in the BL system
or similar criteria.
Robert
|
|
| Author: | edeevo | | Posted: | Apr 16, 2020 11:25 | | Subject: | Re: Buyer Lock In | | Viewed: | 42 times | | Topic: | Suggestions | |
|
| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, Wolffe72 writes:
| | I'm relatively new here, but I have about 10 purchase orders completed and
on-the-go right now. I'm not finding Bricklink overly intuitive to be honest
but I haven't goofed since my first order.
So I understand committing to a purchase. As soon as I place an order I take
the seller's item off the market which means a potential lost sale (or more
likely a delayed sale) if I don't follow through.
However, as a buyer, I now find myself in a position where I've committed
to purchase something from a non-responding seller. It has been a week and I
haven't heard a single response. The store's terms do not mention anything
about possible slow response times. I'll consider this my second goof because
I didn't pay attention to the fact that the store also had no selling history
(only purchase history). Fine.
So now I can post an NRS in an attempt to cancel my order -- but now my understanding
is that I have to wait another 2 weeks for it to be truly cancelled! There is
a really good chance that I'll miss out on picking up this item at a reasonable
price from another store during that time. If the seller doesn't come through,
I might now have to spend a lot more to get this item. On the other hand, if
I choose to buy from someone else the original seller could come in at the 11th-hour
and still ding me as a non-paying buyer (at least that's my assumption on
how this works). Right now, I'm thinking I should just take that chance.
Unlike the store who has potentially limitless buyers, item availability is
*definitely* limited and prices just tend to go up over time.
Personally, I think that if a seller doesn't respond within a minimum time
(and I think a week is plenty) a buyer should be given the option to simply cancel.
Maybe it's something the store could configure so buyers can be made aware
of stores that are not managed frequently. If the seller has at least acknowledged
the buyer during that time, then perhaps different rules could apply.
|
I agree with you that this can be an issue. Personally I would like to see a
feature where all sellers have to state an order response time in their terms
(a required field) and if they do not respond within that time then the buyer
can just cancel the order with no risk of NPB or bad feedback and the store automatically
closes until the seller wakes up.
Robert
|
Could not agree more; that feature would be a welcome addition to addressing
this issue.
Even considering the current global circumstances, if a Seller keeps their store
open, they should be responding to their Buyers in a matter of days (3 max);
if they do not, then a Buyer should be able to cancel the order outright with
zero risk of it affecting their feedback... the auto closing of the store is
something that is already kind of set up, no? (I think if a Seller hasn't
logged in during a certain amount of days, it gets locked... unless I'm mistaken)
Life is Good.
~Ed.
|
|
| Author: | edk | | Posted: | Apr 16, 2020 11:06 | | Subject: | Re: Buyer Lock In | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| In Suggestions, Wolffe72 writes:
| | I'm relatively new here, but I have about 10 purchase orders completed and
on-the-go right now. I'm not finding Bricklink overly intuitive to be honest
but I haven't goofed since my first order.
So I understand committing to a purchase. As soon as I place an order I take
the seller's item off the market which means a potential lost sale (or more
likely a delayed sale) if I don't follow through.
However, as a buyer, I now find myself in a position where I've committed
to purchase something from a non-responding seller. It has been a week and I
haven't heard a single response. The store's terms do not mention anything
about possible slow response times. I'll consider this my second goof because
I didn't pay attention to the fact that the store also had no selling history
(only purchase history). Fine.
So now I can post an NRS in an attempt to cancel my order -- but now my understanding
is that I have to wait another 2 weeks for it to be truly cancelled! There is
a really good chance that I'll miss out on picking up this item at a reasonable
price from another store during that time. If the seller doesn't come through,
I might now have to spend a lot more to get this item. On the other hand, if
I choose to buy from someone else the original seller could come in at the 11th-hour
and still ding me as a non-paying buyer (at least that's my assumption on
how this works). Right now, I'm thinking I should just take that chance.
Unlike the store who has potentially limitless buyers, item availability is
*definitely* limited and prices just tend to go up over time.
Personally, I think that if a seller doesn't respond within a minimum time
(and I think a week is plenty) a buyer should be given the option to simply cancel.
Maybe it's something the store could configure so buyers can be made aware
of stores that are not managed frequently. If the seller has at least acknowledged
the buyer during that time, then perhaps different rules could apply.
|
I would go ahead and purchase elsewhere. No communication within 3 days should
be reason enough to cancel the order. I know things are different with the global
crisis right now but ……… If you get bad feedback I think it would be made right.
A single NPB is nothing to be concerned about, its when you get a 3rd one that
causes a problem. If the global situation causes you to be unable to communicate
within 7 days then how would any buyer be confident that the item will ever be
shipped.
|
|
| Author: | cosmicray | | Posted: | Apr 16, 2020 10:19 | | Subject: | Re: Buyer Lock In | | Viewed: | 49 times | | Topic: | Suggestions | |
|
| In Suggestions, Wolffe72 writes:
| | Personally, I think that if a seller doesn't respond within a minimum time
(and I think a week is plenty) a buyer should be given the option to simply cancel.
Maybe it's something the store could configure so buyers can be made aware
of stores that are not managed frequently. If the seller has at least acknowledged
the buyer during that time, then perhaps different rules could apply.
|
In normal circumstances I would agree. The existing global situation may be upsetting
the normal. Where is the seller located ?
Nita Rae
|
|
| Author: | Rob_and_Shelagh | | Posted: | Apr 16, 2020 10:11 | | Subject: | Re: Buyer Lock In | | Viewed: | 60 times | | Topic: | Suggestions | |
|
| In Suggestions, Wolffe72 writes:
| | I'm relatively new here, but I have about 10 purchase orders completed and
on-the-go right now. I'm not finding Bricklink overly intuitive to be honest
but I haven't goofed since my first order.
So I understand committing to a purchase. As soon as I place an order I take
the seller's item off the market which means a potential lost sale (or more
likely a delayed sale) if I don't follow through.
However, as a buyer, I now find myself in a position where I've committed
to purchase something from a non-responding seller. It has been a week and I
haven't heard a single response. The store's terms do not mention anything
about possible slow response times. I'll consider this my second goof because
I didn't pay attention to the fact that the store also had no selling history
(only purchase history). Fine.
So now I can post an NRS in an attempt to cancel my order -- but now my understanding
is that I have to wait another 2 weeks for it to be truly cancelled! There is
a really good chance that I'll miss out on picking up this item at a reasonable
price from another store during that time. If the seller doesn't come through,
I might now have to spend a lot more to get this item. On the other hand, if
I choose to buy from someone else the original seller could come in at the 11th-hour
and still ding me as a non-paying buyer (at least that's my assumption on
how this works). Right now, I'm thinking I should just take that chance.
Unlike the store who has potentially limitless buyers, item availability is
*definitely* limited and prices just tend to go up over time.
Personally, I think that if a seller doesn't respond within a minimum time
(and I think a week is plenty) a buyer should be given the option to simply cancel.
Maybe it's something the store could configure so buyers can be made aware
of stores that are not managed frequently. If the seller has at least acknowledged
the buyer during that time, then perhaps different rules could apply.
|
I agree with you that this can be an issue. Personally I would like to see a
feature where all sellers have to state an order response time in their terms
(a required field) and if they do not respond within that time then the buyer
can just cancel the order with no risk of NPB or bad feedback and the store automatically
closes until the seller wakes up.
Robert
|
|
| Author: | Wolffe72 | | Posted: | Apr 16, 2020 09:18 | | Subject: | Buyer Lock In | | Viewed: | 220 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| I'm relatively new here, but I have about 10 purchase orders completed and
on-the-go right now. I'm not finding Bricklink overly intuitive to be honest
but I haven't goofed since my first order.
So I understand committing to a purchase. As soon as I place an order I take
the seller's item off the market which means a potential lost sale (or more
likely a delayed sale) if I don't follow through.
However, as a buyer, I now find myself in a position where I've committed
to purchase something from a non-responding seller. It has been a week and I
haven't heard a single response. The store's terms do not mention anything
about possible slow response times. I'll consider this my second goof because
I didn't pay attention to the fact that the store also had no selling history
(only purchase history). Fine.
So now I can post an NRS in an attempt to cancel my order -- but now my understanding
is that I have to wait another 2 weeks for it to be truly cancelled! There is
a really good chance that I'll miss out on picking up this item at a reasonable
price from another store during that time. If the seller doesn't come through,
I might now have to spend a lot more to get this item. On the other hand, if
I choose to buy from someone else the original seller could come in at the 11th-hour
and still ding me as a non-paying buyer (at least that's my assumption on
how this works). Right now, I'm thinking I should just take that chance.
Unlike the store who has potentially limitless buyers, item availability is
*definitely* limited and prices just tend to go up over time.
Personally, I think that if a seller doesn't respond within a minimum time
(and I think a week is plenty) a buyer should be given the option to simply cancel.
Maybe it's something the store could configure so buyers can be made aware
of stores that are not managed frequently. If the seller has at least acknowledged
the buyer during that time, then perhaps different rules could apply.
|
|
| Author: | nico_savary | | Posted: | Apr 16, 2020 06:04 | | Subject: | Re: Use my store's inventory to fill Wanted List | | Viewed: | 37 times | | Topic: | Suggestions | |
|
| I have nothing to add to the question, nore to the answer, but just want to say
that I am also very interested in a solution, and am very surprised nothing already
exists...
There are so many options and features on bricklink that this one seems to be
a big miss !
Nicolas
|
|
| Author: | zzed | | Posted: | Apr 14, 2020 19:11 | | Subject: | Re: How to flag incomplete items | | Viewed: | 52 times | | Topic: | Suggestions | |
|
| I sympathize. It is frustrating when there is a listing for a "new" minifigure.
Then the description says it is missing a few body parts & priced accordingly
... but that the remaining head/whatever is perfect condition. So, naturally
the auto select feature adds that store to my shopping carts since it is lower
priced. All I know to do at that point is to add the store to my disliked list
to stop auto select from grabbing it.
|
|
| Author: | infinibrix | | Posted: | Apr 14, 2020 03:40 | | Subject: | Re: Just an idea about Neutral Feedback! | | Viewed: | 64 times | | Topic: | Suggestions | |
|
| In Suggestions, SylvainLS writes:
| | you make genuine questions and critics sound like epidermic reactions or even trolling.
|
Well there are some people that disagree and critic who and are able to be diplomatic
and constructive with their replies (brikomania, rankster to name a couple) there
are others and not just in this topic who intentionally or not do not seem to
have this ability and yet turning a blind eye to how other people respond? You
question how I respond to those types of responses?
epidermic reactions as you put it are common in this forum either to help entrench
ones position among others or to jump on the bandwagon in order shoot down those
who have disagreed with them in the past or maybe simply because they have a
general intolerance to anyone who is able to conduct themselves in a more level
headed and appropriate manor than they themselves are? Either way I really hope
this type of thing doesn’t ever put others off from putting forward their own
suggestions in the forum? It certainly won’t ever stop me...
|
|
| Author: | legoman77 | | Posted: | Apr 13, 2020 12:44 | | Subject: | Re: Automatic feedback | | Viewed: | 43 times | | Topic: | Suggestions | |
|
| In Suggestions, Erikmax writes:
| | Please don't blame me for bringing up the following suggestion, it might
be a sensitive issue. I don't know if this suggestion has been done before.
I am one of the dealers (both buying asnd selling requently) very slow or even
not giving feedback. The problem is lack of time. We used to give FB once a month
and it took me 1-2 hours. I know, feedback is important and yes, I should give
feedback.But I simply have a lack of time. It looks something done very quickly-
but with many orders it adds up. And there is allways soo much else to do. I
know, I am sorry...
I am mild in my feedbacks as a frequent buyer and seller and 99% are positive.I
give my feedbacks in batch and I paste-copy the comment.
So my proposal is as follows: Most buyers and sellers are mild as well and giving
neutral or negative feedbacks will be done immediately. So most feedbacks will
be positive and have the same message.
Wouldn't it be an idea to have the possibility for AUTOMATIC feedback after
say 2/3 weeks (that can be turned on/off) being 'positive' and a fixed
message? (that can be set by the member)
Of course with the possibility to give 'manual' feedback in those cases
it is required. So only filling in the 'gaps'
And if this goes too far: won't it a good idea to have the possibility to
add a fixed comment in making batch positive feedbacks? It is quite dull work
to copy-paste the same comment 300 times. It would make it at least 65% faster.
For those now spending hours giving all the same FB's it will be a relief
and for those now not giving FB's (including me) it will take away feeling
guilty about this.
For buyers and sellers often not getting the FB's they want it will also
be a great.
And in general it will give a better picture of the proportions. Neutral and
negative feedbacks will allways be given. Getting all the positive feedbacks
will bring a better balance in the FB rate
|
Actually a bad idea. I would often use no feedback. Not good service, a problem,
or something. But, not as bad as a negative. So those that go no feedback from
me were off a little in what I expected. I have a right not to leave feedback,
the computer should not have the right to leave feedback.
John P
|
|
| Author: | SylvainLS | | Posted: | Apr 13, 2020 10:32 | | Subject: | Re: Just an idea about Neutral Feedback! | | Viewed: | 48 times | | Topic: | Suggestions | |
|
| In Suggestions, infinibrix writes:
| | […]
You make it sound like I have a problem with people disagreeing or criticizing
an idea I’ve put forward....
|
That’s what saying “people don’t like change” make it seem to me.
| | I really don’t but then if people criticize and
question why I even put forward such a half-baked idea in the first place then
that’s a different thing. Half-baked ideas can become fully baked ideas when
other minds and suggestion are brought together! […]
|
Agreed.
| | Either way whether it’s a bad idea or not some will disagree anyway simply
because it means they will have to raise their standards or simply because they
like to shoot down ideas and disagree for the sake of disagreeing!
|
Yes, but by repeating “people don’t like change”, you make genuine questions
and critics sound like epidermic reactions or even trolling.
| | I could even
question your own motives? You don’t sell, you rarely buy, but you seem to have
a very strong opinion on most matters when it comes to ideas or suggestions in
the forum even though they don't directly affect you?... Just saying!
Even though you are of course as entitled as anyone to voice an opinion! 
|
My motives for answering on the forum are simple:
If it’s a question, I try to give an answer. Either because I know it, or because
no one has given one yet and I think I can find it or help find it (and am in
the mood to search for it ).
If it’s a debate (that includes suggestions), as the saying goes, opinions are
like …, everyone has one, the matter affecting them directly or not.
More, I think the PoV of someone who has no horse (or only a tiny pony) in the
race is as interesting as the PoVs of those who have a bone to defend.
| | Again its not my prefered option but I'm just looking at ways to help improve
sellers standards. I'd rather see sellers unable to leave retaliatory feedback
for buyers but that does'nt seem to go down well with many people either,
or is that simply because those that voice their opinion against the idea don't
want to lose the hold they currently have over their customers? Whatever suggestions
are put forward those that strongly oppose an idea are more likely to reply in
the forum than those that don't!
|
As you remarked, I have no real bone in this race (no horse to defend?), so what
I did in my first answer is what I explained in the second: I put on my critic
hat. That generally means I find flaws and questions more easily than praises.
I believe people work like that, even unconsciously. Their first reaction is
“what could go wrong” (or “what will go wrong” for the more pessimistic ).
It often is “what could go wrong FOR ME” because, of course, “me” is important
to them but also because it’s their PoV, what they know.
I don’t believe it’s the “I don’t like change” cliché.
|
|
| Author: | Heartbricker | | Posted: | Apr 13, 2020 09:56 | | Subject: | Re: Just a (DANGEROUS) idea about Neutral Feedback | | Viewed: | 98 times | | Topic: | Suggestions | |
|
| In Suggestions, infinibrix writes:
| | In Suggestions, Heartbricker writes:
| | This is a DANGEROUS suggestion- You're not realistic and this suggestion
doesn't fit with the current culture of feedback here on Bricklink or anywhere
else i can think of, here is why:
-IF/When a buyer leaves a positive FB - the buyer believes you did your job well
and checked all the boxes of their expectations (like speed, accuracy, packaging,
item condition, customer service etc.) buyers needs are not uniform as each buyer
(or human for that matter) is a unique wonderful snowflake with different expectations.
-When a buyer leaves a neutral feedback, it usually means that the seller has
only met some of their expectations on most of those items i mentioned but has
fallen short on some of their expectations (shipped slower, didn't respond
to a message etc.)
-And a negative is just that- seller has not met buyer's expectations.
Getting a wholesale neutral amount of feedback like that will suck the fun out
of selling and can also give buyers the perception that sellers are not entirely
meeting expectations therefore- DANGEROUS.
Leaving a feedback is always an intentional act- not leaving a feedback it not
necessarily intentional.
I have a few buyers who have placed dozens of orders in my shop (couple of them
over 40) and not a single feedback. but the best feedback is repeated business!
who cares if no one can see that type of repeat business feedback- that's
the only feedback we can pay the bills with.
|
A little over dramatic but your right it’s DANGEROURS so lock me up, remove my
selling privileges and block me from the forum for ever coming up with such a
suggestion!
That way it can never happen again and everyone will remain safe!
|
I do have a flare for the dramatics you obviously have the right to post
whatever you want just as others have the right to voice their opinions.
Dangerous referred to hurting sales and livelihood of some sellers and admittedly
to capture the eye and interest the reader to my post - I am a sales person after
all.
Best wishes.
|
|
| Author: | bricksinbins | | Posted: | Apr 13, 2020 09:06 | | Subject: | Re: Just an idea about Neutral Feedback! | | Viewed: | 45 times | | Topic: | Suggestions | |
|
| In Suggestions, infinibrix writes:
| | The topic of Neutral feedback and how they are seen as minor negatives comes
up
quite a lot and although I’m sure this idea may not go down well with some....
I think one interesting concept could be to make it so that after 3 months any
feedback
that has not been left automatically turns into a Neutral which would probably
mean about 30% of any sellers feedback will no doubt be made up of Neutrals which
might then make leaving a manual Neutral seem less Negative and more acceptable
for a buyer to submit and for a seller to receive?
|
....
And same should apply to buyers too, right? Sellers stop leaving feedback and
every buyer ends up with all neutrals. That oughta be fair.
|
|
| Author: | rankster | | Posted: | Apr 13, 2020 08:39 | | Subject: | Re: Just an idea about Neutral Feedback! | | Viewed: | 38 times | | Topic: | Suggestions | |
|
| What about leaving POSITIVE feedback automatically right before the order purges
from the system? Both seller and buyer have 6 months to do so manually. I think
most of the times feedbacks are not left just because of laziness or ignorance
but obviously if the buyer hasn't contacted the seller or left neutal/negative
feedback in 6 months that probably means everything is fine with the order so
positive feedback should be received (for both sides).
|
|
| Author: | bje | | Posted: | Apr 13, 2020 05:57 | | Subject: | Re: Just an idea about Neutral Feedback! | | Viewed: | 60 times | | Topic: | Suggestions | |
|
| In Suggestions, infinibrix writes:
| | In Suggestions, bje writes:
| | Huh? So I do not get to have any choice or say in my feedback now? Also, I have
waited as a buyer for many parcels for longer than 4 months, so how can there
be feedback already if I do not even have the parcel yet?
|
Of course you get a choice. You can leave Positive, Neutral or Negative?? and
if you are waiting longer than 4 months for a parcel to arrive your choice of
feedback for a seller should be a very easy in my view
|
No - it has nothing to do with the seller but with customs, shipping routes and
delivery options such as letters v parcels/cheap v expensive. If the seller packs
and ships within terms he is entitled to a positive feedback irrespective; if
the postal service has no direct flight routing here or if customs officials
are on strike, then that has nothing to do with the seller or feedback or even
the transaction. The feedback is for the seller, not the postal service, customs
officials, airlines, vehicle manufacturers or bicycle spares suppliers (or in
our case still - shoe leather suppliers).
| | besides it does'nt
have to be automated at 3 months could be 4, 5, 6 months or whatever....
|
I still would not want BL to determine what I must do for a buy transaction.
| |
| | I would rather sellers manage their stores properly than for them to spend time
and effort managing their feedback scores.
|
Perhaps if sellers feedback scores were affected more drastically they may then
start to do this?
|
So a seller who bully a buyer into positive feedback is a better store than a
seller who ships to terms?
| | Why do you think I make this suggestion in the first place?
Every seller looks the same and expects the same positive feedback even though
they underperform compared to other sellers?
|
Sellers look the same because that is the result of a broken feedback system
and a broken contracting system. A subjective matter such as feedback, has nothing
to do with a measurable and reportable benchmark system for performance. What
is the performance benchmark and who would deermine that underperformance? This
is the trouble when stores manage feedback. As a buyer I expect a seller to do
a few things such as at least fill in my customs docs correctly, ship new when
I order new and ship within terms. This is very simple.
Perhaps a proper example will do (I did not include examples earlier for the
sake of brevity):
I placed an order for new minifigs, the seller shipped to his terms, kept proof
of shipping but did not complete the customs documents correctly, despite me
instructing him what to do. The parcel arrived in +- 60 days with extra customs
charges, no sweat. The minifigs were used. The seller did not respond to any
queries, NSS opened, NSS completed, PayPal claim for cost of minifigs and pro-rata
shipping costs, customs and VAT opened after NSS was proven, escalated and completed.
At no point did the seller defend his incorrect listing.
The seller has subsequently relisted almost all of his minifigs to used. The
seller has stoplisted me. There is no question in my mind that this seller does
not deserve a negative or even a neutral now. That would penalising the
seller further for no purpose. The seller took it upon himself to improve his
store, so there is no purpose to leave a neutral feedback since I had no loss.
In this instance I chose to leave no feedback. I would not wish that to be be
replaced by some automated feature that forces me to do a thing I do not want
to do. It is my decision to place an order and what I make of the outcome of
that order, is not preconceived and should not be determined by BL or anybody
else.
| |
Like I said just an idea...
|
Still a no vote
|
|
| Author: | infinibrix | | Posted: | Apr 13, 2020 05:32 | | Subject: | Re: Just a (DANGEROUS) idea about Neutral Feedback | | Viewed: | 91 times | | Topic: | Suggestions | |
|
| In Suggestions, Heartbricker writes:
| | This is a DANGEROUS suggestion- You're not realistic and this suggestion
doesn't fit with the current culture of feedback here on Bricklink or anywhere
else i can think of, here is why:
-IF/When a buyer leaves a positive FB - the buyer believes you did your job well
and checked all the boxes of their expectations (like speed, accuracy, packaging,
item condition, customer service etc.) buyers needs are not uniform as each buyer
(or human for that matter) is a unique wonderful snowflake with different expectations.
-When a buyer leaves a neutral feedback, it usually means that the seller has
only met some of their expectations on most of those items i mentioned but has
fallen short on some of their expectations (shipped slower, didn't respond
to a message etc.)
-And a negative is just that- seller has not met buyer's expectations.
Getting a wholesale neutral amount of feedback like that will suck the fun out
of selling and can also give buyers the perception that sellers are not entirely
meeting expectations therefore- DANGEROUS.
Leaving a feedback is always an intentional act- not leaving a feedback it not
necessarily intentional.
I have a few buyers who have placed dozens of orders in my shop (couple of them
over 40) and not a single feedback. but the best feedback is repeated business!
who cares if no one can see that type of repeat business feedback- that's
the only feedback we can pay the bills with.
|
A little over dramatic but your right it’s DANGEROURS so lock me up, remove my
selling privileges and block me from the forum for ever coming up with such a
suggestion!
That way it can never happen again and everyone will remain safe!
|
|
| Author: | infinibrix | | Posted: | Apr 13, 2020 04:58 | | Subject: | Re: Just an idea about Neutral Feedback! | | Viewed: | 60 times | | Topic: | Suggestions | |
|
| In Suggestions, SylvainLS writes:
| | In Suggestions, infinibrix writes:
| | […]
Like I say it’s just an idea to spark some debate
|
And debate there was.
| | I don’t necessarily have all
the answers that would be up to Bricklink themselves but it’s unlikely to change
anyway and even less so now people have responded to it like a Lead balloon
|
Sure you don’t have all the answers, we don’t either. But that doesn’t prevent
us from finding the questions.
Because I believe ideas thrown around without trying to dig a bit deeper make
poor suggestions.
And I believe you believe that too because you just said you wanted to spark
some debate.
A debate isn’t “yeah, let’s go for it.” It’s trying to find pros and cons and
questions.
Sure, cons are always a bit more vocal or blunt.
And questions often appear to be cons (which they are not necessarily, unless
they are sarcastic).
But that’s the purpose of the debate: finding what other people think, what’s
their point of view, using their own vision to criticize your idea, because your
own PoV isn’t sufficient.
| | but
hey ebay made a similar change where you only now see a year’s worth of transactions,
I’m sure that upset many people at the time especially those with flawless track
records but it didn’t stop ebay from doing it anyway because I think they recognised
the long term benefits!
|
BL also changed a bit, at least in the way the stats are presented to buyers
in stores.
| | The thing is when all said and done a lot of people just don’t like change either
because they prefer the existing method or they prefer to hold onto the comfort
of what they’ve always known and trust? However when change finally comes a lot
of people complain at first but then when they get used to it they actually prefer
things not to go back to the way they were before!
|
And that’s always the answer when people try to discuss an idea, “people don’t
like change.”
Guh.
You make a suggestion, we discuss it, pros AND cons AND questions.
That’s not “not liking change.” That’s how creation works: you throw an idea,
you criticize it, you throw other ideas to answer the questions, alleviate the
cons or further the pros, you criticize again, and so on.
And BL is certainly not going to consider it if it’s just a half-baked idea.
|
You make it sound like I have a problem with people disagreeing or criticizing
an idea I’ve put forward.... I really don’t but then if people criticize and
question why I even put forward such a half-baked idea in the first place then
that’s a different thing. Half-baked ideas can become fully baked ideas when
other minds and suggestion are brought together!
Here’s something my old boss once said to me while we were brainstorming...
"Even if you think it might be a stupid idea, say it!"
He then went onto to tell me all about the Mars confectionary breakthrough where
they discussed what to do about the large decline in the sale of chocolate bars
during the hot summer months. Someone in the room suggested making Icecream chocolate
bars and everyone laughed! Fortunately one senior person in the room took that
idea a little more seriously and the Mars Icecream bar was born and since then
nearly every other chocolate company has copied that idea and made icecream versions
of their own bars!
As for the ‘Sometimes people don’t like change’ comment I stand by that because
often its quite true and whilst I’ll admit that ebay have made some bad changes
that haven’t been very well thought through most of their many changes have been
very successful and improved the site dramatically despite ebay having to face
initial criticism from people
Either way whether it’s a bad idea or not some will disagree anyway simply
because it means they will have to raise their standards or simply because they
like to shoot down ideas and disagree for the sake of disagreeing! I could even
question your own motives? You don’t sell, you rarely buy, but you seem to have
a very strong opinion on most matters when it comes to ideas or suggestions in
the forum even though they don't directly affect you?... Just saying!
Even though you are of course as entitled as anyone to voice an opinion!
Again its not my prefered option but I'm just looking at ways to help improve
sellers standards. I'd rather see sellers unable to leave retaliatory feedback
for buyers but that does'nt seem to go down well with many people either,
or is that simply because those that voice their opinion against the idea don't
want to lose the hold they currently have over their customers? Whatever suggestions
are put forward those that strongly oppose an idea are more likely to reply in
the forum than those that don't!
|
|
| Author: | Heartbricker | | Posted: | Apr 12, 2020 22:41 | | Subject: | Re: Just a (DANGEROUS) idea about Neutral Feedback | | Viewed: | 117 times | | Topic: | Suggestions | |
|
| In Suggestions, infinibrix writes:
| | The topic of Neutral feedback and how they are seen as minor negatives comes
up
quite a lot and although I’m sure this idea may not go down well with some....
I think one interesting concept could be to make it so that after 3 months any
feedback
that has not been left automatically turns into a Neutral which would probably
mean about 30% of any sellers feedback will no doubt be made up of Neutrals which
might then make leaving a manual Neutral seem less Negative and more acceptable
for a buyer to submit and for a seller to receive?
A seller could say why should I have to accept receiving Neutrals just because
a buyer couldn’t be bothered to leave feedback but firstly you have to remember
that the same situation will occur for everyone so that shouldn’t matter too
much especially if Neutral is more commonly expected however my theory is that
those customers that are particularly happy with their order be that because
it shipped quickly, well packaged, great parts, no fees, reasonable shipping
cost etc, etc.. are much more likely to WANT to let the seller know its arrived
and they are very happy with everything.
If a customer is left pondering because they are disgruntled about a couple of
things they may then be more inclined to leave Neutral or let it turn to a Neutral
automatically rather than leaving the usual somewhat less than deserved Positive
rating!
My other theory is that you may actually get more people choosing to leave feedback
in the first place because they may not want the seller to receive an automated
Neutral from them but on the other hand this option allows those buyers that
don’t want to leave feedback for a seller who delivered a less than perfect transaction
the option to allow it to just turn to a Neutral.
If you think about it every transaction would be destined to become a Neutral
feedback and only those that specifically choose to give Positive or Negative
will change that eventuality which would probably make more sense?
Therefore two sellers with 100 feedback instead of looking almost identical may
end up looking very different based on their overall performance:-
Seller A:- 70 Positive, 30 Neutral, 0 Negative
Seller B:- 55 Positive, 45 Neutral, 0 Negative
Or at least that’s the theory if you go by the law of averages when it comes
to those that don’t leave any feedback and then add to that all those who had
previously been holding back with giving sellers a Neutral rating!
|
This is a DANGEROUS suggestion- You're not realistic and this suggestion
doesn't fit with the current culture of feedback here on Bricklink or anywhere
else i can think of, here is why:
-IF/When a buyer leaves a positive FB - the buyer believes you did your job well
and checked all the boxes of their expectations (like speed, accuracy, packaging,
item condition, customer service etc.) buyers needs are not uniform as each buyer
(or human for that matter) is a unique wonderful snowflake with different expectations.
-When a buyer leaves a neutral feedback, it usually means that the seller has
only met some of their expectations on most of those items i mentioned but has
fallen short on some of their expectations (shipped slower, didn't respond
to a message etc.)
-And a negative is just that- seller has not met buyer's expectations.
Getting a wholesale neutral amount of feedback like that will suck the fun out
of selling and can also give buyers the perception that sellers are not entirely
meeting expectations therefore- DANGEROUS.
Leaving a feedback is always an intentional act- not leaving a feedback it not
necessarily intentional.
I have a few buyers who have placed dozens of orders in my shop (couple of them
over 40) and not a single feedback. but the best feedback is repeated business!
who cares if no one can see that type of repeat business feedback- that's
the only feedback we can pay the bills with.
|
|
| Author: | SylvainLS | | Posted: | Apr 12, 2020 18:47 | | Subject: | Re: Just an idea about Neutral Feedback! | | Viewed: | 58 times | | Topic: | Suggestions | |
|
| In Suggestions, infinibrix writes:
| | […]
Like I say it’s just an idea to spark some debate
|
And debate there was.
| | I don’t necessarily have all
the answers that would be up to Bricklink themselves but it’s unlikely to change
anyway and even less so now people have responded to it like a Lead balloon
|
Sure you don’t have all the answers, we don’t either. But that doesn’t prevent
us from finding the questions.
Because I believe ideas thrown around without trying to dig a bit deeper make
poor suggestions.
And I believe you believe that too because you just said you wanted to spark
some debate.
A debate isn’t “yeah, let’s go for it.” It’s trying to find pros and cons and
questions.
Sure, cons are always a bit more vocal or blunt.
And questions often appear to be cons (which they are not necessarily, unless
they are sarcastic).
But that’s the purpose of the debate: finding what other people think, what’s
their point of view, using their own vision to criticize your idea, because your
own PoV isn’t sufficient.
| | but
hey ebay made a similar change where you only now see a year’s worth of transactions,
I’m sure that upset many people at the time especially those with flawless track
records but it didn’t stop ebay from doing it anyway because I think they recognised
the long term benefits!
|
BL also changed a bit, at least in the way the stats are presented to buyers
in stores.
| | The thing is when all said and done a lot of people just don’t like change either
because they prefer the existing method or they prefer to hold onto the comfort
of what they’ve always known and trust? However when change finally comes a lot
of people complain at first but then when they get used to it they actually prefer
things not to go back to the way they were before!
|
And that’s always the answer when people try to discuss an idea, “people don’t
like change.”
Guh.
You make a suggestion, we discuss it, pros AND cons AND questions.
That’s not “not liking change.” That’s how creation works: you throw an idea,
you criticize it, you throw other ideas to answer the questions, alleviate the
cons or further the pros, you criticize again, and so on.
And BL is certainly not going to consider it if it’s just a half-baked idea.
|
|
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