| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | legoman77  | | Posted: | Apr 13, 2020 12:44 | | Subject: | Re: Automatic feedback | | Viewed: | 43 times | | Topic: | Suggestions | |
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| In Suggestions, Erikmax writes:
| | Please don't blame me for bringing up the following suggestion, it might
be a sensitive issue. I don't know if this suggestion has been done before.
I am one of the dealers (both buying asnd selling requently) very slow or even
not giving feedback. The problem is lack of time. We used to give FB once a month
and it took me 1-2 hours. I know, feedback is important and yes, I should give
feedback.But I simply have a lack of time. It looks something done very quickly-
but with many orders it adds up. And there is allways soo much else to do. I
know, I am sorry...
I am mild in my feedbacks as a frequent buyer and seller and 99% are positive.I
give my feedbacks in batch and I paste-copy the comment.
So my proposal is as follows: Most buyers and sellers are mild as well and giving
neutral or negative feedbacks will be done immediately. So most feedbacks will
be positive and have the same message.
Wouldn't it be an idea to have the possibility for AUTOMATIC feedback after
say 2/3 weeks (that can be turned on/off) being 'positive' and a fixed
message? (that can be set by the member)
Of course with the possibility to give 'manual' feedback in those cases
it is required. So only filling in the 'gaps'
And if this goes too far: won't it a good idea to have the possibility to
add a fixed comment in making batch positive feedbacks? It is quite dull work
to copy-paste the same comment 300 times. It would make it at least 65% faster.
For those now spending hours giving all the same FB's it will be a relief
and for those now not giving FB's (including me) it will take away feeling
guilty about this.
For buyers and sellers often not getting the FB's they want it will also
be a great.
And in general it will give a better picture of the proportions. Neutral and
negative feedbacks will allways be given. Getting all the positive feedbacks
will bring a better balance in the FB rate
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Actually a bad idea. I would often use no feedback. Not good service, a problem,
or something. But, not as bad as a negative. So those that go no feedback from
me were off a little in what I expected. I have a right not to leave feedback,
the computer should not have the right to leave feedback.
John P
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| Author: | SylvainLS | | Posted: | Apr 13, 2020 10:32 | | Subject: | Re: Just an idea about Neutral Feedback! | | Viewed: | 48 times | | Topic: | Suggestions | |
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| In Suggestions, infinibrix writes:
| | […]
You make it sound like I have a problem with people disagreeing or criticizing
an idea I’ve put forward....
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That’s what saying “people don’t like change” make it seem to me.
| | I really don’t but then if people criticize and
question why I even put forward such a half-baked idea in the first place then
that’s a different thing. Half-baked ideas can become fully baked ideas when
other minds and suggestion are brought together! […]
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Agreed.
| | Either way whether it’s a bad idea or not some will disagree anyway simply
because it means they will have to raise their standards or simply because they
like to shoot down ideas and disagree for the sake of disagreeing!
|
Yes, but by repeating “people don’t like change”, you make genuine questions
and critics sound like epidermic reactions or even trolling.
| | I could even
question your own motives? You don’t sell, you rarely buy, but you seem to have
a very strong opinion on most matters when it comes to ideas or suggestions in
the forum even though they don't directly affect you?... Just saying!
Even though you are of course as entitled as anyone to voice an opinion! 
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My motives for answering on the forum are simple:
If it’s a question, I try to give an answer. Either because I know it, or because
no one has given one yet and I think I can find it or help find it (and am in
the mood to search for it  ).
If it’s a debate (that includes suggestions), as the saying goes, opinions are
like …, everyone has one, the matter affecting them directly or not.
More, I think the PoV of someone who has no horse (or only a tiny pony) in the
race is as interesting as the PoVs of those who have a bone to defend.
| | Again its not my prefered option but I'm just looking at ways to help improve
sellers standards. I'd rather see sellers unable to leave retaliatory feedback
for buyers but that does'nt seem to go down well with many people either,
or is that simply because those that voice their opinion against the idea don't
want to lose the hold they currently have over their customers? Whatever suggestions
are put forward those that strongly oppose an idea are more likely to reply in
the forum than those that don't!
|
As you remarked, I have no real bone in this race (no horse to defend?), so what
I did in my first answer is what I explained in the second: I put on my critic
hat. That generally means I find flaws and questions more easily than praises.
I believe people work like that, even unconsciously. Their first reaction is
“what could go wrong” (or “what will go wrong” for the more pessimistic ).
It often is “what could go wrong FOR ME” because, of course, “me” is important
to them but also because it’s their PoV, what they know.
I don’t believe it’s the “I don’t like change” cliché.
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| Author: | Heartbricker | | Posted: | Apr 13, 2020 09:56 | | Subject: | Re: Just a (DANGEROUS) idea about Neutral Feedback | | Viewed: | 98 times | | Topic: | Suggestions | |
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| In Suggestions, infinibrix writes:
| | In Suggestions, Heartbricker writes:
| | This is a DANGEROUS suggestion- You're not realistic and this suggestion
doesn't fit with the current culture of feedback here on Bricklink or anywhere
else i can think of, here is why:
-IF/When a buyer leaves a positive FB - the buyer believes you did your job well
and checked all the boxes of their expectations (like speed, accuracy, packaging,
item condition, customer service etc.) buyers needs are not uniform as each buyer
(or human for that matter) is a unique wonderful snowflake with different expectations.
-When a buyer leaves a neutral feedback, it usually means that the seller has
only met some of their expectations on most of those items i mentioned but has
fallen short on some of their expectations (shipped slower, didn't respond
to a message etc.)
-And a negative is just that- seller has not met buyer's expectations.
Getting a wholesale neutral amount of feedback like that will suck the fun out
of selling and can also give buyers the perception that sellers are not entirely
meeting expectations therefore- DANGEROUS.
Leaving a feedback is always an intentional act- not leaving a feedback it not
necessarily intentional.
I have a few buyers who have placed dozens of orders in my shop (couple of them
over 40) and not a single feedback. but the best feedback is repeated business!
who cares if no one can see that type of repeat business feedback- that's
the only feedback we can pay the bills with.
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A little over dramatic but your right it’s DANGEROURS so lock me up, remove my
selling privileges and block me from the forum for ever coming up with such a
suggestion!
That way it can never happen again and everyone will remain safe!
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I do have a flare for the dramatics you obviously have the right to post
whatever you want just as others have the right to voice their opinions.
Dangerous referred to hurting sales and livelihood of some sellers and admittedly
to capture the eye and interest the reader to my post - I am a sales person after
all.
Best wishes.
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| Author: | bricksinbins | | Posted: | Apr 13, 2020 09:06 | | Subject: | Re: Just an idea about Neutral Feedback! | | Viewed: | 45 times | | Topic: | Suggestions | |
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| In Suggestions, infinibrix writes:
| | The topic of Neutral feedback and how they are seen as minor negatives comes
up
quite a lot and although I’m sure this idea may not go down well with some....
I think one interesting concept could be to make it so that after 3 months any
feedback
that has not been left automatically turns into a Neutral which would probably
mean about 30% of any sellers feedback will no doubt be made up of Neutrals which
might then make leaving a manual Neutral seem less Negative and more acceptable
for a buyer to submit and for a seller to receive?
|
....
And same should apply to buyers too, right? Sellers stop leaving feedback and
every buyer ends up with all neutrals. That oughta be fair.
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| Author: | rankster | | Posted: | Apr 13, 2020 08:39 | | Subject: | Re: Just an idea about Neutral Feedback! | | Viewed: | 38 times | | Topic: | Suggestions | |
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| What about leaving POSITIVE feedback automatically right before the order purges
from the system? Both seller and buyer have 6 months to do so manually. I think
most of the times feedbacks are not left just because of laziness or ignorance
but obviously if the buyer hasn't contacted the seller or left neutal/negative
feedback in 6 months that probably means everything is fine with the order so
positive feedback should be received (for both sides).
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