| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | bje  | | Posted: | Feb 26, 2020 08:29 | | Subject: | Re: Add rejected to payment status options | | Viewed: | 44 times | | Topic: | Suggestions | |
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| In Suggestions, WildBricks writes:
| | I have found an order to be stuck in limbo land. A buyer paid with PayPal through
instant check-out, but his payment was flagged to hold because it hadn't
cleared. Then PayPal rejected his payment. Because he went through instant check-out
I cannot reset his payment status to NONE, therefore I cannot place a NPB on
the order.
I would like to see a status of REJECTED added to payments. I'm sure I'm
not the first one to have this problem.
|
You need to contact the help desk with this to get it set to NPB. Quote as much
of the transaction detsil as possible and add the notices from paypal as well.
Ideally BL should have picked up the mismatcb witb the unpaid BL_LIVE invoice.
However, you will not be able to change the payment method from paypal to stripe
or transfer. As far as I know, you need to cancel the order and the buyer has
to resubmit a different order for another payment method. You also cannot prevent
that specific buyer from using IC with paypal again. In the absence of those
controls, another status setting might not be of too much help.
|
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| Author: | WildBricks | | Posted: | Feb 26, 2020 08:01 | | Subject: | Re: Add rejected to payment status options | | Viewed: | 42 times | | Topic: | Suggestions | |
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| | |
Have your tried with the payment status Returned or Bounced?
Sergio
|
Yes, I have tried both of those. If we had a status of rejected then the system
would need to be programmed to then allow a NPB. I've also reset the status
to pending.
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| Author: | Stellar | | Posted: | Feb 26, 2020 06:16 | | Subject: | Re: Add rejected to payment status options | | Viewed: | 26 times | | Topic: | Suggestions | |
|
| In Suggestions, WildBricks writes:
| | I have found an order to be stuck in limbo land. A buyer paid with PayPal through
instant check-out, but his payment was flagged to hold because it hadn't
cleared. Then PayPal rejected his payment. Because he went through instant check-out
I cannot reset his payment status to NONE, therefore I cannot place a NPB on
the order.
I would like to see a status of REJECTED added to payments. I'm sure I'm
not the first one to have this problem.
|
Have your tried with the payment status Returned or Bounced?
Sergio
|
|
| Author: | tpr | | Posted: | Feb 26, 2020 06:12 | | Subject: | Re: Add rejected to payment status options | | Viewed: | 23 times | | Topic: | Suggestions | |
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| In Suggestions, WildBricks writes:
| | I have found an order to be stuck in limbo land. A buyer paid with PayPal through
instant check-out, but his payment was flagged to hold because it hadn't
cleared. Then PayPal rejected his payment. Because he went through instant check-out
I cannot reset his payment status to NONE, therefore I cannot place a NPB on
the order.
I would like to see a status of REJECTED added to payments. I'm sure I'm
not the first one to have this problem.
|
Will a status of rejected help?
If you cannot set to NPB, you cannot get your fees refunded as a non transaction
Surely you want to be able to access the NPB if there is a problem, not add another
option
tpr
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| Author: | WildBricks | | Posted: | Feb 26, 2020 06:05 | | Subject: | Add rejected to payment status options | | Viewed: | 98 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
|
| I have found an order to be stuck in limbo land. A buyer paid with PayPal through
instant check-out, but his payment was flagged to hold because it hadn't
cleared. Then PayPal rejected his payment. Because he went through instant check-out
I cannot reset his payment status to NONE, therefore I cannot place a NPB on
the order.
I would like to see a status of REJECTED added to payments. I'm sure I'm
not the first one to have this problem.
|
|
| Author: | Stellar | | Posted: | Feb 26, 2020 05:26 | | Subject: | Re: Order page totals in different colours | | Viewed: | 26 times | | Topic: | Suggestions | |
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| In Suggestions, tpr writes:
| | Hi
On the orders page, the grand total is Black, and when the order is marked as
paid by either buyer or seller it is Black, but Bold.
Is it possible to have these as 2 different colours for clarity.
Also it changes to bold when marked as paid, but when marked as Packed (which
happens after paid) if the buyer hasn't marked as paid, it goes back to original
type. Please can it remain at Bold.
Thanks
tpr
|
I have the payment status separated from the order status, that way when payment
is paid or complete it stays bold whatever you change the order status.
Greetings,
Sergio
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| Author: | tpr | | Posted: | Feb 25, 2020 15:57 | | Subject: | Order page totals in different colours | | Viewed: | 88 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Hi
On the orders page, the grand total is Black, and when the order is marked as
paid by either buyer or seller it is Black, but Bold.
Is it possible to have these as 2 different colours for clarity.
Also it changes to bold when marked as paid, but when marked as Packed (which
happens after paid) if the buyer hasn't marked as paid, it goes back to original
type. Please can it remain at Bold.
Thanks
tpr
|
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| Author: | Vosblokjes | | Posted: | Feb 25, 2020 07:58 | | Subject: | Re: Add # of booklets to OrderReceived page | | Viewed: | 30 times | | Topic: | Suggestions | |
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| In Suggestions, miskox writes:
| | In Suggestions, firestar246 writes:
| | Yes, that would be helpful. Currently I put in my description the number of booklets.
|
And if this information is not available this should be noted, too (so we know
to check it and not to think there is only 1).
Saso
|
And what about the cases where you only have 1 of the booklets?
If there is still the number of total booklets then that could be very confusing
for buyer and seller.
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| Author: | miskox | | Posted: | Feb 25, 2020 07:18 | | Subject: | Re: Add # of booklets to OrderReceived page | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, firestar246 writes:
| | Yes, that would be helpful. Currently I put in my description the number of booklets.
|
And if this information is not available this should be noted, too (so we know
to check it and not to think there is only 1).
Saso
|
| Author: | tons_of_bricks | | Posted: | Feb 25, 2020 06:58 | | Subject: | Re: Add # of booklets to OrderReceived page | | Viewed: | 29 times | | Topic: | Suggestions | |
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| | Yes, that would be helpful. Currently I put in my description the number of booklets. |
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