| Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | Captain_Q  | | Posted: | Jan 23, 2020 21:20 | | Subject: | Re: Persistent issues… | | Viewed: | 61 times | | Topic: | Suggestions | |
|
| In Suggestions, popsicle writes:
| | agulus’s input in this thread has reignited a persistent and nagging thought
of mine: https://www.bricklink.com/message.asp?ID=1176265
It’s a valid point made by member agulus, that has unfortunately been ongoing
as an issue, in the face of contrary input towards the feedback policy.
I’ve brought it up in the past, that a neutral should be just that, neutral,
and not effect your feedback percentage number displayed, up or down.
Beyond the obvious reasons, is the fact that there are many newish buyers that
mistakenly see BL’s neutral, as neutral. Silly people  Meanwhile, it continues
to result in an amount of havoc in that arena of BrickLink.
I look forward to reading your honest thoughts
-Cory
|
I think Bl's feedback system is somewhat dated. Neutral's should be
more benign rather then similar to negatives.
CURRENT BL FEEDBACK SYSTEM
Positive: accurate
Neutral: overly harsh / may encourage retaliation
Negative: accurate yet may encourage retaliation
I think emulating the eBay model would be a good adaptation. The feedback percentage
is more reflective of a seller's current feedback reputation of the last
12 months vs lifetime like on Bricklink. Meaning a single negative from 6 years
ago doesn't hold the overall feedback percentage down beyond a year, that
is if the seller has cleaned up their act and do no accrue any more negatives/neutrals.
I see frequent enough comment threads here on Bricklink that have complaints
about a seller or buyer receiving retaliation feedback or expressing fear that
they may receive one if they leave accurate feedback. Negatives are warning signs
for sellers to work harder and make improvements. But if the punishment is too
harsh then message may not be received properly.
This mindset has potential to create a retaliatory like atmosphere.
- Captain Q
|
 |
| Author: | popsicle | | Posted: | Jan 23, 2020 21:06 | | Subject: | Re: Persistent issues… | | Viewed: | 87 times | | Topic: | Suggestions | |
|
| In Suggestions, agulus writes:
| | Wow, congratulation. That says to me that
your customer service is exquisite 
|
Thank you, but I'm not speaking of that.
It's unjust, I feel. Given that BL has decided to display, so glaringly,
that number for potential buyers, a neutral should be neutral.
-Cory
|
| Author: | agulus | | Posted: | Jan 23, 2020 20:53 | | Subject: | Re: Persistent issues… | | Viewed: | 54 times | | Topic: | Suggestions | |
|
| Wow, congratulation. That says to me that
your customer service is exquisite
|
|
| Author: | popsicle | | Posted: | Jan 23, 2020 20:48 | | Subject: | Re: Persistent issues… | | Viewed: | 89 times | | Topic: | Suggestions | |
|
| In Suggestions, agulus writes:
| | In Suggestions, popsicle writes:
| | agulus’s input in this thread has reignited a persistent and nagging thought
of mine: https://www.bricklink.com/message.asp?ID=1176265
It’s a valid point made by member agulus, that has unfortunately been ongoing
as an issue, in the face of contrary input towards the feedback policy.
I’ve brought it up in the past, that a neutral should be just that, neutral,
and not effect your feedback percentage number displayed, up or down.
Beyond the obvious reasons, is the fact that there are many newish buyers that
mistakenly see BL’s neutral, as neutral. Silly people Meanwhile, it continues
to result in an amount of havoc in that arena of BrickLink.
I look forward to reading your honest thoughts
-Cory
|
I have to admit that I made a mistake by writing that
neutral gives -1. I't doesn't! I went too far because every time I see
a post about neutral feedback my feelings
toward this issue are building up while I'm waiting for my first one 
|
Yes, you did.
However, I'm referring to what you did get right, the glaring display of
feedback percentage, that potential buyers see when landing on a new store page.
For some reason, that number is moved down with a neutral.
|
|
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| Author: | agulus | | Posted: | Jan 23, 2020 20:39 | | Subject: | Re: Persistent issues… | | Viewed: | 78 times | | Topic: | Suggestions | |
|
| In Suggestions, popsicle writes:
| | agulus’s input in this thread has reignited a persistent and nagging thought
of mine: https://www.bricklink.com/message.asp?ID=1176265
It’s a valid point made by member agulus, that has unfortunately been ongoing
as an issue, in the face of contrary input towards the feedback policy.
I’ve brought it up in the past, that a neutral should be just that, neutral,
and not effect your feedback percentage number displayed, up or down.
Beyond the obvious reasons, is the fact that there are many newish buyers that
mistakenly see BL’s neutral, as neutral. Silly people Meanwhile, it continues
to result in an amount of havoc in that arena of BrickLink.
I look forward to reading your honest thoughts
-Cory
|
I have to admit that I made a mistake by writing that
neutral gives -1. I't doesn't! I went too far because every time I see
a post about neutral feedback my feelings
toward this issue are building up while I'm waiting for my first one
|
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