Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | legoman77  | | Posted: | Feb 28, 2018 23:14 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 128 times | | Topic: | Problem | |
|
| In Problem, Admin_Jaclyn writes:
| | | | Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.
|
Hi there,
Fortunately, the quote system is working just fine. Even if you did not receive
an email, the quote notification was displayed on your My BL page, on the My
BL hover icon in the navigation bar, and a count of all pending quotes would
have shown when you hovered over the My Store icon as well.
If you didn't receive an email notification about the quote, the email either
got sent to your spam folder or was blocked by your ISP. Please add both "blservice@bricklink.com"
and "noreply@bricklink.com" to your email contacts and safe senders list. We'd
be happy to contact your ISP to request that our domain is unblocked if you would
provide that information.
I see that everything has been worked out with the buyer and that the quote resulted
in an order, which is great!
| | Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.
|
I'm sorry to hear that! The error could be caused by several different things,
many of which are seller settings that you would need to adjust yourself. It's
likely that your shipping restrictions need to be adjusted to accommodate sets
and large part assemblies.
| | Your ability to inventory used Lego is appalling.
|
Could you please clarify what you mean?
| | Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.
|
Not all business decisions are that straightforward.
| | Can't it just 'work'? Why is everything difficult and half made?
|
Despite the countless hours we spend checking things in a test environment, there
are always issues that don't show up we've deployed to the live site.
We stayed in the office testing and checking the forum/helpdesk until 3am after
we deployed Instant Checkout. It's not that we aren't trying.
We are unique in that our site was coded 18 years ago and was untouched for nearly
14 years. The code is VERY fragile. I'm assuming that BO has fewer issues
for several reasons but mainly because Lawrence doesn't have to tinker with
such old/fragile code and also that their user base is significantly lower than
ours.
| | I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.
|
Understandable. We WANT to fix anything that's broken on the site. It would
be super helpful if you could send specific information to the help desk the
next time you encounter a problem. The correct email address is customersupport@bricklink.com.
-Jaclyn
BrickLink Customer Support
|
Then why not hire someone that is capable of dealing with older coding or whatever
it is called?
It seems like there are so many excuses. This site used to be user friendly.
What happened?
John P
|
 |
| Author: | Admin_Jaclyn | | Posted: | Feb 28, 2018 22:08 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 221 times | | Topic: | Problem | |
|
| | | Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.
|
Hi there,
Fortunately, the quote system is working just fine. Even if you did not receive
an email, the quote notification was displayed on your My BL page, on the My
BL hover icon in the navigation bar, and a count of all pending quotes would
have shown when you hovered over the My Store icon as well.
If you didn't receive an email notification about the quote, the email either
got sent to your spam folder or was blocked by your ISP. Please add both "blservice@bricklink.com"
and "noreply@bricklink.com" to your email contacts and safe senders list. We'd
be happy to contact your ISP to request that our domain is unblocked if you would
provide that information.
I see that everything has been worked out with the buyer and that the quote resulted
in an order, which is great!
| | Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.
|
I'm sorry to hear that! The error could be caused by several different things,
many of which are seller settings that you would need to adjust yourself. It's
likely that your shipping restrictions need to be adjusted to accommodate sets
and large part assemblies.
| | Your ability to inventory used Lego is appalling.
|
Could you please clarify what you mean?
| | Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.
|
Not all business decisions are that straightforward.
| | Can't it just 'work'? Why is everything difficult and half made?
|
Despite the countless hours we spend checking things in a test environment, there
are always issues that don't show up we've deployed to the live site.
We stayed in the office testing and checking the forum/helpdesk until 3am after
we deployed Instant Checkout. It's not that we aren't trying.
We are unique in that our site was coded 18 years ago and was untouched for nearly
14 years. The code is VERY fragile. I'm assuming that BO has fewer issues
for several reasons but mainly because Lawrence doesn't have to tinker with
such old/fragile code and also that their user base is significantly lower than
ours.
| | I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.
|
Understandable. We WANT to fix anything that's broken on the site. It would
be super helpful if you could send specific information to the help desk the
next time you encounter a problem. The correct email address is customersupport@bricklink.com.
-Jaclyn
BrickLink Customer Support
|
|
| Author: | PurpleDave | | Posted: | Feb 28, 2018 21:36 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 62 times | | Topic: | General | |
|
| In General, SylvainLS writes:
| | With New, you can easily part out sets into your inventory. With Used, when
you don’t know which sets the parts are from (and whether they are all there),
it’s more work.
|
Exactly. New, you part out and list an entire set all at once. Used, you track
down and list a single piece. Then the next one is the same piece, but you have
to list it differently because you want to note differences in condition and
price them accordingly. The only reason I can figure that people can make any
money at all on Used is they can often get hugely undervalued lots on sites like
Craigslist or by hitting up garage sales. Or, you know, you can price it higher
than New and hope people will buy it without paying attention because "Used is
always less expensive".
|
|
| Author: | SylvainLS | | Posted: | Feb 28, 2018 21:08 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 72 times | | Topic: | General | |
|
| In General, crazylegoman writes:
| | In General, SylvainLS writes:
| | In General, crazylegoman writes:
| | In Problem, CheshireBricKs writes:
| | Your ability to inventory used Lego is appalling.
|
I have no idea what you mean by that. The inventories in the catalog are submitted
by users, and they're generally inventoried using new sets, not used.
|
Replace “to inventory” with “to put in your store’s inventory.”
|
That definitely changes the meaning, but it still doesn't make sense. Has
there been some change in the way parts are added to a store when they are used?
|
With New, you can easily part out sets into your inventory. With Used, when
you don’t know which sets the parts are from (and whether they are all there),
it’s more work.
I understand a lot of people use BrickStock (or similar) but sellers tools are
scarce on BL.
(And tote that I’m a buyer only  )
|
|
| Author: | crazylegoman | | Posted: | Feb 28, 2018 20:52 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 76 times | | Topic: | General | |
|
| In General, SylvainLS writes:
| | In General, crazylegoman writes:
| | In Problem, CheshireBricKs writes:
| | Your ability to inventory used Lego is appalling.
|
I have no idea what you mean by that. The inventories in the catalog are submitted
by users, and they're generally inventoried using new sets, not used.
|
Replace “to inventory” with “to put in your store’s inventory.”
|
That definitely changes the meaning, but it still doesn't make sense. Has
there been some change in the way parts are added to a store when they are used?
David
|
|
| Author: | SylvainLS | | Posted: | Feb 28, 2018 20:03 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 82 times | | Topic: | General | |
|
| In General, crazylegoman writes:
| | In Problem, CheshireBricKs writes:
| | Your ability to inventory used Lego is appalling.
|
I have no idea what you mean by that. The inventories in the catalog are submitted
by users, and they're generally inventoried using new sets, not used.
|
Replace “to inventory” with “to put in your store’s inventory.”
|
|
| Author: | crazylegoman | | Posted: | Feb 28, 2018 19:50 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 93 times | | Topic: | General | |
|
| In Problem, CheshireBricKs writes:
| | Your ability to inventory used Lego is appalling.
|
I have no idea what you mean by that. The inventories in the catalog are submitted
by users, and they're generally inventoried using new sets, not used.
David
|
|
| Author: | legoman77 | | Posted: | Feb 28, 2018 19:43 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 91 times | | Topic: | Problem | |
|
| In Problem, CheshireBricKs writes:
| | I'm starting to get really frustrated now with Bricklink. Maybe you'll
reply?
Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.
Your site has duplicated lots on numerous occasions, this is not acceptable.
Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.
Most things you post are vague from every angle and you sit in the shadows whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable.
Your site is very slow at times and it's getting more and more frustrating
when trying to work. All of a sudden the site will grind to a standstill. This
is not acceptable.
Your ability to inventory used Lego is appalling. Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.
I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.
I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.
I'm aware there's trolls on here so please keep your witty comments to
yourself.
Thanks
Reece
|
Good post.
Do not expect BL to answer. When Jennifer first announced that BL would answer
ALL questions and concerns before implementation. They never have. I just do
not understand whey they would say things that are not true.
I have been here for a very long time and have sold almost $500K in Lego, mostly
here and a lot on ebay and many from my posting on Lugnet. This site is not
what it used to be. At one time the site took the feelings and suggestions from
their members. They actually answered questions and more importantly, listened
to the members. That is no longer the case. Perhaps silence should be replaced
with give and take, and that just might help the site grow in a more positive
manner. It is really sad what has become of Dan's dream.
John P
Just a question; how much money can a site make off of this paypal change?
John P
|
|
| Author: | qwertyboy | | Posted: | Feb 28, 2018 19:40 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 79 times | | Topic: | Problem | |
|
| In Problem, StormChaser writes:
| | In Problem, CheshireBricKs writes:
| | Your ability to inventory used Lego is appalling.
|
What specific problems are you having with inventories and what suggestions do
you have for improvement?
|
Not wanting to put words in OP’s mouth - to me it sounds like he is not having
issues with set inventories, but more with uploading used parts from a bulk lot
(so to put used parts in your inventory). That process, if only using BL-provided
tools, is painful. If it weren’t for BrickStock, I am sure our shop would not
flourish like it does right now.
Niek.
|
|
| Author: | nectara | | Posted: | Feb 28, 2018 19:32 | | Subject: | Re: Getting Frustrated Now With Bricklink | | Viewed: | 78 times | | Topic: | Problem | |
|
| In Problem, Icetrent writes:
| | I had never heard of Brick Owl until I started reading this forum.
I have logged on and it is actually not a bad website.
If the people here don't fix this website soon I think I will be packing
up shop here and head over there too.
This website so slow and frustrating to work with.
It took me over 15 mins. to leave feedback for 10 customers today. This is a
1 min task at most. I am so sick of this.
I have sent an email to IT and still no answer.
In Problem, nectara writes:
| | In Problem, CheshireBricKs writes:
| | I'm starting to get really frustrated now with Bricklink. Maybe you'll
reply?
Is the quote function broken? I had a quote come in 5 days ago and I had no notification
or anything regarding it. I only knew because the buyer messaged me last night.
This is not acceptable.
Your site has duplicated lots on numerous occasions, this is not acceptable.
Also on numerous occasions I've had customers tell me that they cannot checkout
after ironing out potential issues I have found out it's the site, not me.
I've lost money to this and again, this is not acceptable.
Most things you post are vague from every angle and you sit in the shadows whilst
everyone is up in question. Regardless of if the feedback is good or bad you
still push out the garbage updates anyway. This is not acceptable.
Your site is very slow at times and it's getting more and more frustrating
when trying to work. All of a sudden the site will grind to a standstill. This
is not acceptable.
Your ability to inventory used Lego is appalling. Why not work on this rather
than Brickarms? that's right. Money. If it won't make you money then
you won't bother. This is not acceptable.
I sell on BrickOwl too and I've never had a single issue. You may be the
market leaders currently but your cockyness will catch up with you soon. I pay
my monthly fees on time every time and this is the mess I have to work with?
Can't it just 'work'? Why is everything difficult and half made?
Not acceptable. I'm tired of apologising to customers because of the issues
on this site. I dread to think how many people have turned away from my store
and not said anything.
I'm just frustrated and the quote issue lastnight was the tipping point for
me. Fix your site.
I'm aware there's trolls on here so please keep your witty comments to
yourself.
Thanks
Reece
|
Hi
I don't want to say Bricklink is a high tech online selling platform quite
the oposite
I don't want to say Bricklink is working flawless
Nothing is perfect in this world
You know this I know this.
Why you don't simply accept that here on Bricklink is exactly like in the
real world.
Stock loss? Never think about it? Every commercial company have a calculated
stock loss.
How big is your's?
You complain about a lost Quote...
What's about Bricklink going offline for a week because of a server problem?
What's about Brickling losing their database? Must have backup?
Maybe they lost their backup together with the actual database? In a fire?
There are so many possibility that something will go wrong that I have no time
to think about?
Just try to overcome?
Drink one beer?
Regards
Nectara
|
|
Don't understand me wrong but on my side I need 5 seconds to leave a feedback
Regards
Nectara
|
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