Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | dcarmine  | | Posted: | Nov 2, 2023 17:05 | | Subject: | LOL.... | | Viewed: | 180 times | | Topic: | General | |
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| | Funny... |
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| Author: | dcarmine | | Posted: | Mar 9, 2023 13:34 | | Subject: | Update: Tell me what do sellers want most? | | Viewed: | 195 times | | Topic: | General | |
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| I'm sorry this is so late in coming, life gets in the way sometimes.
The meeting was held on Feb 1, 2023. The usuals were there. Tanja leads the
meeting and she introduced a new Product Manager for Marketplace, Sergio Reyes.
The usual discussion commenced. I found that my microphone was not working and
my attempt to fix it failed.
Tanja announced that I needed to present something important, still my mic was
dead. By the time I was able to call in, the meeting had progressed and I had
little time to add my agenda. I was able to present a few things as the discussion
allowed but not everything was included. I had made a word doc to organize the
input I received from all of you and I was asked to share that via email to everyone.
I did so.
This is my statement to Tanja after the meeting:
What started this was a thread I posted in the forum asking what do sellers
want. You can see the whole conversation here: https://www.bricklink.com/messageThread.asp?ID=333951
The attached text document is a summary of the things that were asked for. I
asked for things that can be changed now, so it would be easier to roll out until
the full new site is live. Obviously there are some things wanted that don't
conform to that ask. I left those things out of the summary.
There was a very important observation I wanted to tell you, but with the difficulty
of my laptop sound I was unable to do so. When we had the meeting in September,
the first one since Steve left, I was surprised to see a Site Technician at the
meeting. As the meeting evolved, I found myself becoming more and more disappointed.
I felt like the progress of the panel's history had gone back to the beginning.
Being told that the progress on the seller tools was scraped just deflated me
completely. I felt that the voice of the technician was all that mattered at
that time and no progress had been made. Then the old site behavior started
again. Live site updates that break things. I'm still trying to find a
way to get through this again.
That was why I made the post for the next meeting. When I heard you say that
I had important info to share at this last meeting, I knew you had seen my post
and I was excited to share. Then my connection was bad and I had no chance to
share it all.
So here is all of it. Some things may be an easy fix (hopefully) while others
need time and dedication to accomplish. I am hopeful this will help get back
on task.
Thanks,
Donna
When I share things with Tanja I know I am being heard. She has done a lot to
make sure our community is being heard. She is a true professional and I appreciate
the way our panel is treated and understood by her. Please give her some "love"
You can view the copy of the document here:
https://www.dropbox.com/s/2aft0g0009fxu3y/Things%20sellers%20want.pdf?dl=0
Please note that I didn't share everything that everyone suggested. I asked
for and shared the suggestions that could be done reasonably within the structure
of the current site. Some things I just copied and pasted the exact words.
Thanks to everyone that participated! Let me know if the link doesn't work
Comments are welcome.
Donna
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| Author: | dcarmine | | Posted: | Mar 1, 2023 16:38 | | Subject: | Can someone help me with Macro tags by DM? | | Viewed: | 64 times | | Topic: | Help | |
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| I lost my macro tags for a custom invoice template. I would prefer help through
BL DM or email.
Thanks,
Donna
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| Author: | dcarmine | | Posted: | Mar 1, 2023 14:18 | | Subject: | Did the default invoice change? | | Viewed: | 95 times | | Topic: | Problem | |
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| Hi, looks like my auto invoice is broken.
Did the blabber at the beginning of an invoice that Bricklink put in (hidden
until you send the invoice) is gone. I reset the default and it's still
gone. That broke my auto invoices for orders that are not instant checkout.
Did that get changed? That's an awful big change with no notice!!
If I'm missing something please inform me so I can fix it.
Thanks
Donna
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| Author: | dcarmine | | Posted: | Jan 26, 2023 14:13 | | Subject: | Tell Me: What Do Sellers Want Most? | | Viewed: | 622 times | | Topic: | General | |
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| Most of you know that I am on the BrickLink Marketplace Panel group of which
Admin Tanja. We will be meeting next Wed, Feb 1, and I need some seller feedback
to share with the group.
During the last meeting we were told that the plan for seller tools was scraped
because what was being developed did not fit in with the plan for the new site.
(Yes there is a plan to write a new site). Yes, I am MORE than disappointed that
we, once again, are not getting anything new to help us.
So I am wanting your seller input that can get us a few things now, to work with
this site, to hold us over until the new site is done. My recollection is the
next two years.
I have a few pet peeves that I will be sharing, but I want to hear your annoyances.
I know they are many, hit me. I'll do what I can.
Post here or PM me, either way is fine.
Thanks
Donna Carmine
Nebraska Brick Store
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| Author: | dcarmine | | Posted: | Sep 12, 2022 16:20 | | Subject: | Feedback and Reply to Feedback | | Viewed: | 131 times | | Topic: | Problem | |
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| I have a new user who left me negative feedback. He left the feedback before
telling me he had received the wrong items. I am currently fixing this problem
and thought about leaving a reply that it's being fixed.
My question is: If I leave a reply, can he still change his feedback once the
problem is resolved?
Thanks for your help
Donna
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| Author: | dcarmine | | Posted: | Apr 11, 2022 19:18 | | Subject: | Brittle RB and Dark Red, What do you do? | | Viewed: | 165 times | | Topic: | Problem Order | |
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| I have a customer tell me that a large part of these colored parts that I sent
are brittle. While I understand this problem, this is the first time anyone
has contacted me about this.
First a few facts: Out of the 75 total parts in the order, there were 43 total
items of these colors, 20 new, 23 used. 33 were Reddish Brown and 10 were Dark
Red. He says 32 of the 43 were brittle. It was a mix of 2x4 bricks and various
sizes of 2xn plates. I don't ever stack new parts, so I can't really
test them. I do stack used parts, but unstack them before I ship. I have had
brittle used parts break when I unstack them with my fingers.
He chose my offer to replace them, with the info that I can only do this once.
He told me he found the brittle ones when he used the brick separator to take
them apart (he put them together). When I pulled the replacement parts I put
them together and pulled them apart, similar to what he did. Of the 32 replacements
I found only 4 to be brittle. It took a LOT of force with the separator to break
them.
I am irritated with this situation. One, because of the high number of parts
he is telling me broke. I have never had that many parts break on me in the 19
years of buying and selling here. Two, because it is costing me more than the
order total to ship the replacements.
I have shipped the replacements regardless, it's built into my prices. I
always try to make it right.
What have you done in these situations? What is your experience with brittle
bricks? Are these brittle ones only from the 2004-2008 era? I don't think
I have anything new from that time still.
Thanks for your input,
Donna
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| Author: | dcarmine | | Posted: | Mar 10, 2022 22:21 | | Subject: | What happened to bickset.com | | Viewed: | 254 times | | Topic: | General | |
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| Is anyone else having trouble accessing brickset today? I am geting 501 and
now a web page with info about a host error.
Thanks
Donna
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| Author: | dcarmine | | Posted: | Feb 10, 2022 15:13 | | Subject: | Instructions for NSS are incomplete | | Viewed: | 115 times | | Topic: | Problem Order | |
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| Hi all,
I had a new buyer file an NSS for missing pieces. I was never contacted about
the situation, yet they waited the 7 days after the order was placed to make
the NSS on me.
No big deal, I always correct my mistakes at my cost. The problem is that the
Help Center instructions do not say how cancel or have canceled by BL for either
the buyer or the seller.
I see many sellers post about getting it removed and the advice is to contact
the Help Desk. It would be nice to add more info on how to get it removed on
the Help Center page so both users know what to do when the problem is resolved.
Who is in charge of the Help Center pages? I don't see an admin for that.
Anyway, maybe the person who does the changes will see this and get it done.
Feel free to contact me about this.
Thanks,
Donna
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| Author: | dcarmine | | Posted: | Jan 19, 2022 18:36 | | Subject: | Castle in the Forest Original cost? | | Viewed: | 205 times | | Topic: | Designer Program | |
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| Can someone please tell me the set price when crowd funding began? I can't
seem to find it anywhere. A link would be fine too.
TIA
Donna
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| Author: | dcarmine | | Posted: | Dec 30, 2021 17:02 | | Subject: | Widen the default frame | | Viewed: | 110 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Although the options on the Orders Received page are unlimited automatic widening
based on the options picked, the Order Details Page and the Inventory Summary
page are fixed. Please see the attached photos.
On the Order Details page, the text of the item description wraps to create many
lines and causes printing of the page to run up the number of pages needed to
print. I have tried several settings in my browser to get the frame to widen,
but have been unsuccessful when it comes to the lengthy descriptions like those
shown in my photo.
Related to this: When the "Refund" change was made to this page and caused many
users to have a problem printing this page, I too had problems. When it was
"fixed", it didn't get fixed for me. I reached out to others for a solution,
but I couldn't find something that helped.
On the Inventory Details page, the text also wraps causing Category names to
become difficult to read and lengthening the page.
I am using the Chrome browser on a Win 10 laptop with 16:9 aspect ratio.
This is driving me nuts.
Please consider making these small changes.
To other users: Please comment and support if you are also having the same problem.
Thank You
Donna
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| Author: | dcarmine | | Posted: | Nov 8, 2021 15:02 | | Subject: | Can't see store contents | | Viewed: | 71 times | | Topic: | Technical Issues | |
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| Using Chrome on a Win10 pc, I see the main banner at the top but no contents
or anything else. My store is below, but I see this with any store I pick.
Anyone else seeing this?
Thanks
Donna
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| Author: | dcarmine | | Posted: | Oct 8, 2021 13:17 | | Subject: | A couple of questions...TIA | | Viewed: | 145 times | | Topic: | Selling | |
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| Hey Everybody,
Hope you are getting along well. I have a couple of questions.
I would like to use a Regional Rate Priority box, but put postage for Regular
Priority rate postage on it and black out the "Regional Rate" printing on the
box. The reason is the RR box is the right size for the set that was ordered,
yet the Regular Priority rate is cheaper (go figure). Anyone done this before?
I want to buy a Christmas Wreath set
But it's not available on Lego.com. In the distant past, I could buy items
from the Lego Stores and have it shipped to me. First, do the stores still do
this? Second, does anyone know of a Lego Store near you that has them for sale
so I can call and get one?
Thanks,
You guys are always the best!!
Donna
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| Author: | dcarmine | | Posted: | Sep 17, 2021 22:42 | | Subject: | Anyone seen this sticker part | | Viewed: | 101 times | | Topic: | Catalog Identification | |
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| I'm not up to doing a sticker search. It's a 2x2 container and the sticker
may be on the wrong part.
TIA
Donna
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| Author: | dcarmine | | Posted: | Sep 6, 2021 17:06 | | Subject: | Will TLG replace my cracked fig torso? | | Viewed: | 128 times | | Topic: | LEGO products | |
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| My fig
* | | twn356 (Inv) Child - Girl, Bright Pink Striped Shirt with Cat Head, Medium Lavender Short Legs, Medium Nougat Braided Hair
Minifigures: Town |
has a cracked torso, one the front and one on the back.
It's from the Corner Garage set.
I just have it displayed (not in the sun) and while putting it in a different
place I saw the torso was cracked.
Has anyone tried to get something like this replaced? I was really surprised,
I don't know of anyone complaining about the Bright Pink color being susceptible
of cracking.
What do you think? Has anyone else had their fig crack?
TIA
Donna
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| Author: | dcarmine | | Posted: | Aug 12, 2021 15:36 | | Subject: | My inventory is WAY off and it wasn't me!! | | Viewed: | 210 times | | Topic: | Selling | |
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| I always check the existing inventory when I upload used items with BrickStore.
I am in the process of this right now and have found a large discrepancy with
some items. I have the files I used to verify when the last time these items
where put in my store (with these it has been several years). None of these
items appear in any stock room.
The first pic is the tub of items I "thought" I had listed in my store. The
second pic is the items that were ACTUALLY for sale. That is just wrong!
The third pic is items I "thought" were already for sale...NONE of them were
listed. That pic is of the entire lot of used cylinders of that part number
and they were sitting in my inventory with me thinking they were for sale.
Why is BL loosing my inventory and I have no way to see why it is happening.
This is serious for me and everyone should be concerned too. WE NEED INVENTORY
TRACKING TOOLS!
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| Author: | dcarmine | | Posted: | Jul 19, 2021 17:17 | | Subject: | "Invalid File Format" upload w/BrickStore | | Viewed: | 51 times | | Topic: | Technical Issues | |
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| I am trying to add items to my store and I am getting this message. I cut the
file size and the first chunk I did was fine. But now I can't get it to load
anything else. Anyone know of an issue that might be causing this?
TIA
Donna
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| Author: | dcarmine | | Posted: | Jul 2, 2021 15:09 | | Subject: | Maybe this will help popsicle understand | | Viewed: | 307 times | | Topic: | General | |
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| When calsbricks says "Seeing a pattern ? we do." he means this:
That's some world class coding going on there  Did anyone else see it?
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