| Discussion Forum: All Replies to Message 1467321 |
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| | | Author: | BigBBricks  | | Posted: | May 1, 2024 17:06 | | Subject: | Re: Problem buyer or is it me? AITA? NSS Case | | Viewed: | 48 times | | Topic: | Buying | |
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| In Buying, Tracyd writes:
| | No price adjustment, they agreed to the price when they bought it. You refunded
the torso, was any shipping refunded? You have done what you need to. Proof
of the refund should kill the NSS. The still have the right to leave negative
feedback as they aren't happy, even thou it was an admitted to mistake and
they were refunded. When they leave their feedback, respond to it honestly and
calmly.
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They have every right to leave a negative, I fully agree. They asked for item
X, I shipped Y, was alerted to the error and immediately refunded the price of
X, since multiple other items were purchased with the order and the buyer did
not state that "this was the reason for the purchase" there was no refund
for shipping issued. Honestly, I do not understand that concept. If I buy something
form Walmart online and they are out, they refund me. Walmart doesn't buy
the item from Target and then ship to me nor do I expect them to issue a refund
on shipping since there were other items purchased.
My larger concern is that this user feels it is okay to use the NSS tool as a
form of extortion because they were not satisfied with the price of a completely
different item they purchased and were disappointed in after the fact, buyers
remorse. This is sprung because I ignored their request for a refund on parts
Z which they felt were overpriced.
The timeline goes like this:
Buyer: There was a problem with item X and three sentences concerning items that
had no issues.
Seller: Refunds the price of X immediately and apologizes twice for the error
but does not reference the buyers request for a refund after the fact on non-related
items.
Buyer: Replies to seller concerning why they did not respond to the request for
a refund on part Z and opens an NSS case for part X that has previously been
refunded.
Seller: Replies to NSS with statement about refund being previously provided.
Buyer: Continues tirade about parts Z, demands part X be shipped to them.
IMHO, users should not be able to use the NSS as a form of hostage negotiation
because they are upset about something in the order unrelated to the actual issue
at hand. I feel as though this user is doing that and from reading their feedback,
I'm not the first one they have tried to do this to.
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USA, Pennsylvania
