| Discussion Forum: All Replies to Message 1466786 |
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| | | Author: | Familybuild  | | Posted: | Apr 29, 2024 07:51 | | Subject: | Re: 3 week Refund | | Viewed: | 44 times | | Topic: | Problem | |
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| Ive noticed once that refunds through stripe, use the same dates as payout to
seller (stripe holds the funds for some amount of time and pays out on set dates,
if so orders will be accumulated)
Payouts in refunds follow the same time frame but the other way around (stripe
to buyer)
Stripe wont go into negative on the sellers account.
So the seller needs to have the 1.8K gbp or more in his stripe balance , to make
this refund go through from stripe to in this case you.
I feel like the seller is not aware of this.
I think his balance in stripe is not high enough to set the refund through.
If his funds got paid out to his bank account before the refund was set; this
could be a likely scenario.
Please ask to seller to check in his stripe account, check if the balance is
enough.
And wich date the next payout would be.
He should see somewhere that there is a pending refund also.
Note; for high value orders like these the paypal fee's are a pain but it
does come with extra buyer protection.
Also refunds with paypal are much faster paid out
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| | | | | Author: | Mkwill96 | | Posted: | May 1, 2024 03:08 | | Subject: | Re: 3 week Refund | | Viewed: | 32 times | | Topic: | Problem | |
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| In Problem, Familybuild writes:
| | Ive noticed once that refunds through stripe, use the same dates as payout to
seller (stripe holds the funds for some amount of time and pays out on set dates,
if so orders will be accumulated)
Payouts in refunds follow the same time frame but the other way around (stripe
to buyer)
Stripe wont go into negative on the sellers account.
So the seller needs to have the 1.8K gbp or more in his stripe balance , to make
this refund go through from stripe to in this case you.
I feel like the seller is not aware of this.
I think his balance in stripe is not high enough to set the refund through.
If his funds got paid out to his bank account before the refund was set; this
could be a likely scenario.
Please ask to seller to check in his stripe account, check if the balance is
enough.
And wich date the next payout would be.
He should see somewhere that there is a pending refund also.
Note; for high value orders like these the paypal fee's are a pain but it
does come with extra buyer protection.
Also refunds with paypal are much faster paid out
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This is what he's sent me as proof of refund... not sure if it's fake
or real
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| | | | | | | Author: | Nubs_Select | | Posted: | May 1, 2024 03:11 | | Subject: | Re: 3 week Refund | | Viewed: | 31 times | | Topic: | Problem | |
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| | I wonder if you could contact stripe to check the status |
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| | | | | | | Author: | Stellar | | Posted: | May 1, 2024 04:44 | | Subject: | Re: 3 week Refund | | Viewed: | 37 times | | Topic: | Problem | |
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| In Problem, Mkwill96 writes:
| | In Problem, Familybuild writes:
| | Ive noticed once that refunds through stripe, use the same dates as payout to
seller (stripe holds the funds for some amount of time and pays out on set dates,
if so orders will be accumulated)
Payouts in refunds follow the same time frame but the other way around (stripe
to buyer)
Stripe wont go into negative on the sellers account.
So the seller needs to have the 1.8K gbp or more in his stripe balance , to make
this refund go through from stripe to in this case you.
I feel like the seller is not aware of this.
I think his balance in stripe is not high enough to set the refund through.
If his funds got paid out to his bank account before the refund was set; this
could be a likely scenario.
Please ask to seller to check in his stripe account, check if the balance is
enough.
And wich date the next payout would be.
He should see somewhere that there is a pending refund also.
Note; for high value orders like these the paypal fee's are a pain but it
does come with extra buyer protection.
Also refunds with paypal are much faster paid out
|
This is what he's sent me as proof of refund... not sure if it's fake
or real
|
This is my latest Stripe refund (from 2021), checked all the details and seem
to match your screenshot, except the conversion fee. Maybe as being a large amount
Stripe needs to verify something, but 3 weeks its quite some time, try to contact
them and see.
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| | | | | | | Author: | Familybuild | | Posted: | May 1, 2024 06:36 | | Subject: | Re: 3 week Refund | | Viewed: | 33 times | | Topic: | Problem | |
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| This seems to be the data and accurate.
But this data/screenshot comes from the actual page concerning the refund.
What i was talking about (a possible balance issue).
Can be checked on the homepage of stripe (when at bricklink part , if seller
has other market places connected)
On the dashboard there is a graph , also this part containing the set dates
of payout.
If a refund is set to bring the seller in a negative balance on stripe; the refund
wont go trough.
Good luck
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