| Discussion Forum: All Replies to Message 1466843 |
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| | | Author: | Familybuild  | | Posted: | Apr 29, 2024 14:15 | | Subject: | Re: We should be able to get rid of some users | | Viewed: | 68 times | | Topic: | Help | |
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| You seem to hold on to your ToS very tightly..
A ToS still needs to uphold the law.
Stating in a ToS that shipping cost wont be refunded for example (just a example
have not checked yours) is a wonderfull way to protect yourself to go wet on
shipping on one order.
But if i where to buy from you, and you shipped it towards me in the netherlands.
You also have to work in line with our local laws.
This means i could ask you for a full refund including shipping and any other
fees.
I offcoarse have to send it back retour to the seller ,
But because i have to at one point also receive a refund on the initial shipping
cost,
I would find it reasonable to receice a shipping label upfront.
Send the items back, after processing by the seller i would get the remaining
refund (items+ fees , excl shipping cost that where already refunded)
On this case: honestly im not seeing anything outragous from the buyer,
For my personal store i started to contact buyers when something is not right,
When i packed the order. Asking if they would still receive the order if its
small, or a refund.
The latter when communicated rightly is the 98% choise, when the missing items
are refunded before shipped on agreement; the missing items are also technical
not part of the order any longer, and when done right should not evolve to negative
feedback i think.
And remember, life is 20% what happens , 80% how you react to it.
Best of luck with this
Regards
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Netherlands, Zuid-Holland
