| Discussion Forum: Thread 356939 |
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| | | Author: | sasquatch_eater  | | Posted: | Apr 26, 2024 14:37 | | Subject: | How often do you get messages? | | Viewed: | 124 times | | Topic: | Selling | |
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| Just out of curiosity, how frequently do you, as owners of large stores (I'm
thinking 1,000+ orders) get messages from buyers informing you about missing
pieces or broken pieces in their order. I have had to send multiple of these
messages during my time on BL (I really hate doing it) and I wanted to know how
irritating it is on the receiving end.
--Claude
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| | | | | Author: | Nubs_Select | | Posted: | Apr 26, 2024 14:43 | | Subject: | Re: How often do you get messages? | | Viewed: | 48 times | | Topic: | Selling | |
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| In Selling, sasquatch_eater writes:
| | Just out of curiosity, how frequently do you, as owners of large stores (I'm
thinking 1,000+ orders) get messages from buyers informing you about missing
pieces or broken pieces in their order. I have had to send multiple of these
messages during my time on BL (I really hate doing it) and I wanted to know how
irritating it is on the receiving end.
--Claude
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for me its about 0.5%-2.0% of orders I get messages regarding missing items (and
once for a helmet that broke in shipping). I wouldn't say I'm "irritated"
by them I usually just think back and wonder "how did i miss that?"
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| | | | | Author: | Brickman4you | | Posted: | Apr 26, 2024 18:38 | | Subject: | Re: How often do you get messages? | | Viewed: | 50 times | | Topic: | Selling | |
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| In Selling, sasquatch_eater writes:
| | Just out of curiosity, how frequently do you, as owners of large stores (I'm
thinking 1,000+ orders) get messages from buyers informing you about missing
pieces or broken pieces in their order. I have had to send multiple of these
messages during my time on BL (I really hate doing it) and I wanted to know how
irritating it is on the receiving end.
--Claude
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As a small store (550 orders in 2023), we hand 2 orders that were missing an
item or there was an error and we shipped out a second package.
We also had to credit about eight other transactions for a missing part (minor
10-15 cents here or there), which was spotted before shipment.
With 2900 orders to date never recall someone stating a part was broken, discolored
or that there was a quality issue.
Larger stores (50+ transactions a week) running brick sync are surely averaging
2-3 each week if not a lot more.
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USA, Ohio
Canada, Ontario
