Discussion Forum: Thread 356927

 Author: Klocek_Studio View Messages Posted By Klocek_Studio
 Posted: Apr 26, 2024 03:37
 Subject: Order cancellation #24831248
 Viewed: 175 times
 Topic: Problem Order
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Klocek_Studio (8)

Location:  Poland, w. Pomorskie
Member Since Contact Type Status
Apr 12, 2022 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Klocek Studio [OLX/Vinted]
Hi. Me and buyer decides to order cancelation.
Bricks was sended to me back. I full refunded them for buyer.
Problem is the status of order is "completed".
I think there is my miss. Buyer post me a negative feedback and argue with me
about brick condition. There was a few chipper bricks with "Bite marks"
and "yellowish" remarks. Customer ask me, she don't know about this
and posted me negative feedback.
Please help.
 Author: rankster View Messages Posted By rankster
 Posted: Apr 26, 2024 03:58
 Subject: Re: Order cancellation #24831248
 Viewed: 46 times
 Topic: Problem Order
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rankster (1901)

Location:  Austria, Wien
Member Since Contact Type Status
Aug 23, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Rankster Bricks
Ask the buyer to set the status back to Shipped then you should be able to cancel
after refunding.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Apr 26, 2024 05:36
 Subject: Re: Order cancellation #24831248
 Viewed: 56 times
 Topic: Problem Order
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peregrinator (772)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Problem Order, Klocek_Studio writes:
  Hi. Me and buyer decides to order cancelation.
Bricks was sended to me back. I full refunded them for buyer.
Problem is the status of order is "completed".
I think there is my miss. Buyer post me a negative feedback and argue with me
about brick condition. There was a few chipper bricks with "Bite marks"
and "yellowish" remarks. Customer ask me, she don't know about this
and posted me negative feedback.
Please help.

Cancelling the order wouldn't prevent the buyer from leaving negative feedback.