| Discussion Forum: Thread 356629 |
|
 |
| | | Author: | Lurking  | | Posted: | Apr 18, 2024 18:59 | | Subject: | Setting up Open Orders for a new seller | | Viewed: | 79 times | | Topic: | Help | |
|
| Wondering if anyone can help me to setup or check my option for Open Orders please.
I'm a new seller, and believe I've setup the option for buyers to place
an Open Order. I did this from a shared shipping option I copied.
I have a buyer (who is very patient!) who has created an open order. He added
some parts which showed as Batch 1. He added more parts which appeared in the
same Order number as Batch 2. So far so good.
At this stage the Order Status changed to "Updated". I assume this was
done automatically.
The buyer then added more parts, but they didn't appear in that open order.
Instead a whole new order number was created. The status of that new order
is "Pending".
So I'm not sure if this is some strange glitch that hasn't added another
batch to the already open order, or if this is something I haven't setup
correctly. The Buyer would now like to complete his order(s). What do I/we
do?
1: Is there a way to cancel the 2nd order and fix some setting so that when
he re-adds the part it is added to the original order.
2: Do I just send two invoices for the two orders with a total value that covers
the shipping as a single package?
Grateful for any advice, thanks.
|
|
|
| | | | | |
| | | | | Author: | 1001bricks | | Posted: | Apr 18, 2024 19:31 | | Subject: | Re: Setting up Open Orders for a new seller | | Viewed: | 30 times | | Topic: | Help | |
|
| Hi -
There's nothing to do to allow an open order.
ANY shipping method that doesn't involve instant payment or any order which
isn't paid leaves by default the order opened (if the seller doesn't
change the status to Paid, Packed)...
There's no glitch I'm aware of.
But this may happen if there's a change of tax, like VAT.
If a buyer outside UK places an order for less than 150€, VAT will be charged
to him.
If he adds more and the order is now over 150€ then the first order may be automatically
"closed" because the VAT treatment would be different.
I'm not 100% sure of this, but I guess it could be the problem.
In your case, no, you can't "merge" or add to any order (luckily
for buyers).
If buyer didn't pay anything and it's not complicated, maybe cancel 1
or both orders and ask the buyer to place a first batch of MORE than 150€? After
this, he can leave and add to the order as long as he wishes.
Please be sure buyer's aware he'll have to pay for VAT (around 20% in
EU) - as some may not be aware and could refuse the parcel delivery - return
being at your cost 
HTH?
In Help, Lurking writes:
| | Wondering if anyone can help me to setup or check my option for Open Orders please.
I'm a new seller, and believe I've setup the option for buyers to place
an Open Order. I did this from a shared shipping option I copied.
I have a buyer (who is very patient!) who has created an open order. He added
some parts which showed as Batch 1. He added more parts which appeared in the
same Order number as Batch 2. So far so good.
At this stage the Order Status changed to "Updated". I assume this was
done automatically.
The buyer then added more parts, but they didn't appear in that open order.
Instead a whole new order number was created. The status of that new order
is "Pending".
So I'm not sure if this is some strange glitch that hasn't added another
batch to the already open order, or if this is something I haven't setup
correctly. The Buyer would now like to complete his order(s). What do I/we
do?
1: Is there a way to cancel the 2nd order and fix some setting so that when
he re-adds the part it is added to the original order.
2: Do I just send two invoices for the two orders with a total value that covers
the shipping as a single package?
Grateful for any advice, thanks.
|
|
|
|
| | | | | | | | | |
| | | | | | | Author: | Lurking | | Posted: | Apr 18, 2024 19:46 | | Subject: | Re: Setting up Open Orders for a new seller | | Viewed: | 35 times | | Topic: | Help | |
|
| Thanks for the input and explaining Open orders a little better.
The orders were from a UK buyer to my UK store and for a few low value items
well below £150 so I don’t believe it to be VAT related.
As the seller I didn’t change the status at all. I’m confused and the buyer is
confused why when the buyer added the 3rd batch it didn’t go into the open order
but created a new order.
Might it be because the status was set to Updated or is that normal?
In Help, 1001bricks writes:
| | Hi -
There's nothing to do to allow an open order.
ANY shipping method that doesn't involve instant payment or any order which
isn't paid leaves by default the order opened (if the seller doesn't
change the status to Paid, Packed)...
There's no glitch I'm aware of.
But this may happen if there's a change of tax, like VAT.
If a buyer outside UK places an order for less than 150€, VAT will be charged
to him.
If he adds more and the order is now over 150€ then the first order may be automatically
"closed" because the VAT treatment would be different.
I'm not 100% sure of this, but I guess it could be the problem.
In your case, no, you can't "merge" or add to any order (luckily
for buyers).
If buyer didn't pay anything and it's not complicated, maybe cancel 1
or both orders and ask the buyer to place a first batch of MORE than 150€? After
this, he can leave and add to the order as long as he wishes.
Please be sure buyer's aware he'll have to pay for VAT (around 20% in
EU) - as some may not be aware and could refuse the parcel delivery - return
being at your cost
HTH?
In Help, Lurking writes:
| | Wondering if anyone can help me to setup or check my option for Open Orders please.
I'm a new seller, and believe I've setup the option for buyers to place
an Open Order. I did this from a shared shipping option I copied.
I have a buyer (who is very patient!) who has created an open order. He added
some parts which showed as Batch 1. He added more parts which appeared in the
same Order number as Batch 2. So far so good.
At this stage the Order Status changed to "Updated". I assume this was
done automatically.
The buyer then added more parts, but they didn't appear in that open order.
Instead a whole new order number was created. The status of that new order
is "Pending".
So I'm not sure if this is some strange glitch that hasn't added another
batch to the already open order, or if this is something I haven't setup
correctly. The Buyer would now like to complete his order(s). What do I/we
do?
1: Is there a way to cancel the 2nd order and fix some setting so that when
he re-adds the part it is added to the original order.
2: Do I just send two invoices for the two orders with a total value that covers
the shipping as a single package?
Grateful for any advice, thanks.
|
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | 1001bricks | | Posted: | Apr 18, 2024 19:50 | | Subject: | Re: Setting up Open Orders for a new seller | | Viewed: | 26 times | | Topic: | Help | |
|
| In Help, Lurking writes:
| | Thanks for the input and explaining Open orders a little better.
The orders were from a UK buyer to my UK store and for a few low value items
well below £150 so I don’t believe it to be VAT related.
As the seller I didn’t change the status at all. I’m confused and the buyer is
confused why when the buyer added the 3rd batch it didn’t go into the open order
but created a new order.
Might it be because the status was set to Updated or is that normal?
|
Updated is normal, because the buyer "updated" the order when adding
a 2nd batch.
And anyway, Updated isn't a "closing" status unlike: Paid, Packed,
Shipped, Received or Completed (of course).
Again, I've never seen a glitch from BrickLink on adding to an order. There's
some logical reason.
It could also be due to some limitation in weight, size, min, max or such in
your available Shipping Methods?
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | 1001bricks | | Posted: | Apr 18, 2024 19:58 | | Subject: | Re: Setting up Open Orders for a new seller | | Viewed: | 24 times | | Topic: | Help | |
|
| In Help, Lurking writes:
| | Might it be because the status was set to Updated or is that normal?
|
But the easiest explanation is that the buyer simply forgot to use "Leave
opened" during the checkout of the second batch, and used something like
"Royal mail" which then waits for its payment onsite?
What's the current shipping method for the 1st order?
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Nubs_Select | | Posted: | Apr 18, 2024 20:14 | | Subject: | Re: Setting up Open Orders for a new seller | | Viewed: | 32 times | | Topic: | Help | |
|
| In Help, 1001bricks writes:
| | In Help, Lurking writes:
| | Might it be because the status was set to Updated or is that normal?
|
But the easiest explanation is that the buyer simply forgot to use "Leave
opened" during the checkout of the second batch, and used something like
"Royal mail" which then waits for its payment onsite?
What's the current shipping method for the 1st order?
|
was thinking the same thing, perhaps the buyer chose a different shipping option
which then prevented it from combining
|
|
|
|
|
|
United Kingdom, England
France, Provence-Alpes-Côte d'Azur
Canada, Ontario