| Discussion Forum: Thread 356478 |
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| | | Author: | puffenuff  | | Posted: | Apr 15, 2024 14:30 | | Subject: | Incorrect Shipping Classification | | Viewed: | 78 times | | Topic: | Shipping | |
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| Not sure if this is the right category for this message but I just received an
order for something that is larger the lettermail, but Bricklink classified it
as lettermail. I have instructed the customer that this isn't possible, and
I don't expect for there to be problem there, but I am wondering who to contact
so the classification for that item can be changed so people in the future don't
have the same issue?
Thanks for your help.
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| | | | | Author: | Nubs_Select | | Posted: | Apr 15, 2024 14:31 | | Subject: | Re: Incorrect Shipping Classification | | Viewed: | 39 times | | Topic: | Shipping | |
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| In Shipping, puffenuff writes:
| | Not sure if this is the right category for this message but I just received an
order for something that is larger the lettermail, but Bricklink classified it
as lettermail. I have instructed the customer that this isn't possible, and
I don't expect for there to be problem there, but I am wondering who to contact
so the classification for that item can be changed so people in the future don't
have the same issue?
Thanks for your help.
|
You can set a max size restriction in your shipping settings.
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| | | | | | | Author: | puffenuff | | Posted: | Apr 15, 2024 15:54 | | Subject: | Re: Incorrect Shipping Classification | | Viewed: | 31 times | | Topic: | Shipping | |
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| Yes I am aware of this, and have done that on the past. The issue is not with
my settings. The item in question says the incorrect dimensions. I am wondering
who I can talk to about changing the dimensions.
Thanks.
Jonathan.
In Shipping, Nubs_Select writes:
| | In Shipping, puffenuff writes:
| | Not sure if this is the right category for this message but I just received an
order for something that is larger the lettermail, but Bricklink classified it
as lettermail. I have instructed the customer that this isn't possible, and
I don't expect for there to be problem there, but I am wondering who to contact
so the classification for that item can be changed so people in the future don't
have the same issue?
Thanks for your help.
|
You can set a max size restriction in your shipping settings.
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| | | | | | | | | Author: | yorbrick | | Posted: | Apr 15, 2024 15:59 | | Subject: | Re: Incorrect Shipping Classification | | Viewed: | 34 times | | Topic: | Shipping | |
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| In Shipping, puffenuff writes:
| | Yes I am aware of this, and have done that on the past. The issue is not with
my settings. The item in question says the incorrect dimensions. I am wondering
who I can talk to about changing the dimensions.
|
You don’t need to talk to anyone, just fill in a change request.
https://www.bricklink.com/catalogReq.asp
You can also enter your own dimensions in your inventory if it is causing an
issue still.
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| | | | | | | | | | | Author: | puffenuff | | Posted: | Apr 15, 2024 16:03 | | Subject: | Re: Incorrect Shipping Classification | | Viewed: | 28 times | | Topic: | Shipping | |
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| Perfect, this is exactly what I was looking for. Thank you.
Jonathan
In Shipping, yorbrick writes:
| | In Shipping, puffenuff writes:
| | Yes I am aware of this, and have done that on the past. The issue is not with
my settings. The item in question says the incorrect dimensions. I am wondering
who I can talk to about changing the dimensions.
|
You don’t need to talk to anyone, just fill in a change request.
https://www.bricklink.com/catalogReq.asp
You can also enter your own dimensions in your inventory if it is causing an
issue still.
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Canada, Alberta
United Kingdom, England