| Discussion Forum: Thread 355537 |
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| | | Author: | First4Duplo  | | Posted: | Mar 27, 2024 10:22 | | Subject: | Store suspend | | Viewed: | 223 times | | Topic: | Help | |
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| My store has been suspended for 3 or more completed NSS, I have looked at the
cancelled orders and can only find 1. I have confirmation the parcel was sent
and delivered how do I send proof of purchase to the help desk? I have also
refunded the person. The order was placed by a new Bricklink member and they
where very aggressive via communications
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| | | | | Author: | Leftoverbricks | | Posted: | Mar 27, 2024 12:00 | | Subject: | Re: Store suspend | | Viewed: | 84 times | | Topic: | Help | |
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| In Help, First4Duplo writes:
| | My store has been suspended for 3 or more completed NSS, I have looked at the
cancelled orders and can only find 1. I have confirmation the parcel was sent
and delivered how do I send proof of purchase to the help desk? I have also
refunded the person. The order was placed by a new Bricklink member and they
where very aggressive via communications
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Your overall praise rating is 98.20% which is rather low for a seller with 5825
orders.
This means that you have had 104 orders where something was wrong and you got
neutral or negative feedback.
So I'm not surprised, but of course I don't know the details. As a buyer
I would hesitate to buy from a shop that has less than 99% positive feedback.
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| | | | | | | Author: | macebobo | | Posted: | Mar 27, 2024 12:21 | | Subject: | Re: Store suspend | | Viewed: | 79 times | | Topic: | Help | |
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| In Help, Leftoverbricks writes:
| | In Help, First4Duplo writes:
| | My store has been suspended for 3 or more completed NSS, I have looked at the
cancelled orders and can only find 1. I have confirmation the parcel was sent
and delivered how do I send proof of purchase to the help desk? I have also
refunded the person. The order was placed by a new Bricklink member and they
where very aggressive via communications
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Your overall praise rating is 98.20% which is rather low for a seller with 5825
orders.
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Orders do not equal feedback. They have 2550 feedback of which 46 are non positive.
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| | | | | | | | | Author: | StarBrick | | Posted: | Mar 27, 2024 12:26 | | Subject: | Re: Store suspend -> outdated feedbacksystem..... | | Viewed: | 82 times | | Topic: | Help | |
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Your overall praise rating is 98.20% which is rather low for a seller with 5825
orders.
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Orders do not equal feedback. They have 2550 feedback of which 46 are non positive.
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And hereby once again the argument why we need a modern kudo/appraisal/scoring/review-system.....
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| | | | | | | | | Author: | Leftoverbricks | | Posted: | Mar 27, 2024 12:36 | | Subject: | Re: Store suspend | | Viewed: | 69 times | | Topic: | Help | |
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| In Help, macebobo writes:
| | In Help, Leftoverbricks writes:
| | In Help, First4Duplo writes:
| | My store has been suspended for 3 or more completed NSS, I have looked at the
cancelled orders and can only find 1. I have confirmation the parcel was sent
and delivered how do I send proof of purchase to the help desk? I have also
refunded the person. The order was placed by a new Bricklink member and they
where very aggressive via communications
|
Your overall praise rating is 98.20% which is rather low for a seller with 5825
orders.
|
Orders do not equal feedback. They have 2550 feedback of which 46 are non positive.
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2550 feedback on 5825 orders is a very low feedback percentage, 44%.
My store has 1763 orders with 1350 feedback, that is 77% of buyers who left me
positive feedback. I have 0% negatives and 0% neutrals.
This store has serious problems that they need to address.
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| | | | | | | | | | | Author: | Nubs_Select | | Posted: | Mar 27, 2024 12:38 | | Subject: | Re: Store suspend | | Viewed: | 73 times | | Topic: | Help | |
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| | | This store has serious problems that they need to address.
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Might be related to this
“ PLEASE REMEMBER IF ORDERING USED ITEMS THEY ARE NOT GOING TO BE PERFECT AS
THEY HAVE BEEN PLAYED WITH IN THE PAST! YOU WILL FIND SOME SCRATCHES AND BITE
MARKS!!! IF YOU ARE LOOKING FOR THE PERFECT PIECES PLEASE ORDER NEW!!!!!!”
Which directly goes against bricklink terms since they say they don’t even separate
out bite marks… yikes
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Mar 27, 2024 12:40 | | Subject: | Re: Store suspend | | Viewed: | 74 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | | | This store has serious problems that they need to address.
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Might be related to this
“ PLEASE REMEMBER IF ORDERING USED ITEMS THEY ARE NOT GOING TO BE PERFECT AS
THEY HAVE BEEN PLAYED WITH IN THE PAST! YOU WILL FIND SOME SCRATCHES AND BITE
MARKS!!! IF YOU ARE LOOKING FOR THE PERFECT PIECES PLEASE ORDER NEW!!!!!!”
Which directly goes against bricklink terms since they say they don’t even separate
out bite marks… yikes
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Along with
“Order sent Royal Mail. I can not be held responsible for loss in post”
Which also isn’t true as they are 100% responsible
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United Kingdom, Wales
Netherlands, Overijssel
USA, Oregon
Canada, Ontario