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| | | Author: | Sesax1981  | | Posted: | Mar 18, 2024 17:53 | | Subject: | Problem with order | | Viewed: | 185 times | | Topic: | Help | |
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| Hello, I’m a seller!
Half and week ago, buyer placed an order, I’ve sent it two days after. Of course
I have proof of sending, tracking number, every confirmation he needs.
Now it is 12 days (including weekends) when order was still on the way, I keep
messaging with buyer of course - but today he is writing me about refund few
times, because order has not arrived, I wrote to him that sometimes deliver is
delayed for some reasons, but I can’t help it even if I want to.
Of course it is frustrating for him, I totally understand that, but I’ve checked
tracking number moment ago and there is information that order is already delivered
to buyer, but he was/is telling me whole day that it was’nt.
Adress was correct, could you give me some advice what to do?
Pamela
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| | | | | Author: | SezaR | | Posted: | Mar 18, 2024 18:10 | | Subject: | Re: Problem with order | | Viewed: | 48 times | | Topic: | Help | |
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| In Help, Sesax1981 writes:
| | Hello, I’m a seller!
Half and week ago, buyer placed an order, I’ve sent it two days after. Of course
I have proof of sending, tracking number, every confirmation he needs.
Now it is 12 days (including weekends) when order was still on the way, I keep
messaging with buyer of course - but today he is writing me about refund few
times, because order has not arrived, I wrote to him that sometimes deliver is
delayed for some reasons, but I can’t help it even if I want to.
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2-3 weeks within Canada is just normal. There is nothing for anyone to understand
the situation because this is not a delay. A delay with CanadaPost can also happen.
| | Of course it is frustrating for him, I totally understand that, but I’ve checked
tracking number moment ago and there is information that order is already delivered
to buyer, but he was/is telling me whole day that it was’nt.
Adress was correct, could you give me some advice what to do?
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You shipped to the address the buyer gave and CanadaPost delivered it to that
address. As far as I know, they don't in general drop off the parcel at front
door. My postman only delivers it to me since he knows me otherwise leaves a
notice for me to pick up the parcel at our local post office.
But even if they dropped off the parcel: either the buyer is lying or the parcel
is delivered at a different address or it is stolen from the front door.
If he opens a PayPal claim, he loses because you have proof of sending the parcel
and tracking shows "delivered".
I had one case where the buyer in USA claimed he did not received it but the
tracking showed "delivered". Based on our communication I fully trusted
him (he didn't even want a
refund!...). I filed a claim with CanadaPost and they fully refunded me even
though the their tracking showed "Delivered". Bravo CanadaPost 
So I sent him part of his order and gave him a partial refund and he was overall
very happy.
Based on these few things, I think you should find out how to proceed.
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| | | | | Author: | UTLF | | Posted: | Mar 18, 2024 18:39 | | Subject: | (Cancelled) | | Viewed: | 45 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | Author: | Akir | | Posted: | Mar 21, 2024 05:03 | | Subject: | Re: Problem with order | | Viewed: | 31 times | | Topic: | Help | |
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| In Help, Sesax1981 writes:
| | Hello, I’m a seller!
Half and week ago, buyer placed an order, I’ve sent it two days after. Of course
I have proof of sending, tracking number, every confirmation he needs.
Now it is 12 days (including weekends) when order was still on the way, I keep
messaging with buyer of course - but today he is writing me about refund few
times, because order has not arrived, I wrote to him that sometimes deliver is
delayed for some reasons, but I can’t help it even if I want to.
Of course it is frustrating for him, I totally understand that, but I’ve checked
tracking number moment ago and there is information that order is already delivered
to buyer, but he was/is telling me whole day that it was’nt.
Adress was correct, could you give me some advice what to do?
Pamela
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If the buyer claims they did not receive the order, you as the sender should
file a claim with the post office (at least that's how it works in Austria,
I assume in Italy it's similar). They should then show you a proof of delivery
or refund the value of the package to you. That probably means hours in "customer
service" phone lines and waiting for weeks for replies, but if it's a
valuable package...
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| | | | | | | Author: | yorbrick | | Posted: | Mar 21, 2024 05:14 | | Subject: | Re: Problem with order | | Viewed: | 23 times | | Topic: | Help | |
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| In Help, Akir writes:
| | In Help, Sesax1981 writes:
| | Hello, I’m a seller!
Half and week ago, buyer placed an order, I’ve sent it two days after. Of course
I have proof of sending, tracking number, every confirmation he needs.
Now it is 12 days (including weekends) when order was still on the way, I keep
messaging with buyer of course - but today he is writing me about refund few
times, because order has not arrived, I wrote to him that sometimes deliver is
delayed for some reasons, but I can’t help it even if I want to.
Of course it is frustrating for him, I totally understand that, but I’ve checked
tracking number moment ago and there is information that order is already delivered
to buyer, but he was/is telling me whole day that it was’nt.
Adress was correct, could you give me some advice what to do?
Pamela
|
If the buyer claims they did not receive the order, you as the sender should
file a claim with the post office (at least that's how it works in Austria,
I assume in Italy it's similar). They should then show you a proof of delivery
or refund the value of the package to you. That probably means hours in "customer
service" phone lines and waiting for weeks for replies, but if it's a
valuable package...
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They already said that the tracking indicates it has been delivered. The mail
provider won't refund when they say they have delivered it.
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| | | | | | | | | Author: | SezaR | | Posted: | Mar 21, 2024 05:25 | | Subject: | Re: Problem with order | | Viewed: | 28 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | In Help, Akir writes:
| | In Help, Sesax1981 writes:
| | Hello, I’m a seller!
Half and week ago, buyer placed an order, I’ve sent it two days after. Of course
I have proof of sending, tracking number, every confirmation he needs.
Now it is 12 days (including weekends) when order was still on the way, I keep
messaging with buyer of course - but today he is writing me about refund few
times, because order has not arrived, I wrote to him that sometimes deliver is
delayed for some reasons, but I can’t help it even if I want to.
Of course it is frustrating for him, I totally understand that, but I’ve checked
tracking number moment ago and there is information that order is already delivered
to buyer, but he was/is telling me whole day that it was’nt.
Adress was correct, could you give me some advice what to do?
Pamela
|
If the buyer claims they did not receive the order, you as the sender should
file a claim with the post office (at least that's how it works in Austria,
I assume in Italy it's similar). They should then show you a proof of delivery
or refund the value of the package to you. That probably means hours in "customer
service" phone lines and waiting for weeks for replies, but if it's a
valuable package...
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They already said that the tracking indicates it has been delivered. The mail
provider won't refund when they say they have delivered it.
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False! I wrote my experience with CanadaPost:
https://www.bricklink.com/message.asp?ID=1459988
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Mar 21, 2024 05:56 | | Subject: | Re: Problem with order | | Viewed: | 23 times | | Topic: | Help | |
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| In Help, SezaR writes:
| | In Help, yorbrick writes:
| | In Help, Akir writes:
| | In Help, Sesax1981 writes:
| | Hello, I’m a seller!
Half and week ago, buyer placed an order, I’ve sent it two days after. Of course
I have proof of sending, tracking number, every confirmation he needs.
Now it is 12 days (including weekends) when order was still on the way, I keep
messaging with buyer of course - but today he is writing me about refund few
times, because order has not arrived, I wrote to him that sometimes deliver is
delayed for some reasons, but I can’t help it even if I want to.
Of course it is frustrating for him, I totally understand that, but I’ve checked
tracking number moment ago and there is information that order is already delivered
to buyer, but he was/is telling me whole day that it was’nt.
Adress was correct, could you give me some advice what to do?
Pamela
|
If the buyer claims they did not receive the order, you as the sender should
file a claim with the post office (at least that's how it works in Austria,
I assume in Italy it's similar). They should then show you a proof of delivery
or refund the value of the package to you. That probably means hours in "customer
service" phone lines and waiting for weeks for replies, but if it's a
valuable package...
|
They already said that the tracking indicates it has been delivered. The mail
provider won't refund when they say they have delivered it.
|
False! I wrote my experience with CanadaPost:
https://www.bricklink.com/message.asp?ID=1459988
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And you think the Italian post service will do the same?
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| | | | | | | | | | | | | Author: | SezaR | | Posted: | Mar 21, 2024 06:25 | | Subject: | Re: Problem with order | | Viewed: | 35 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | In Help, SezaR writes:
| | In Help, yorbrick writes:
| | In Help, Akir writes:
| | In Help, Sesax1981 writes:
| | Hello, I’m a seller!
Half and week ago, buyer placed an order, I’ve sent it two days after. Of course
I have proof of sending, tracking number, every confirmation he needs.
Now it is 12 days (including weekends) when order was still on the way, I keep
messaging with buyer of course - but today he is writing me about refund few
times, because order has not arrived, I wrote to him that sometimes deliver is
delayed for some reasons, but I can’t help it even if I want to.
Of course it is frustrating for him, I totally understand that, but I’ve checked
tracking number moment ago and there is information that order is already delivered
to buyer, but he was/is telling me whole day that it was’nt.
Adress was correct, could you give me some advice what to do?
Pamela
|
If the buyer claims they did not receive the order, you as the sender should
file a claim with the post office (at least that's how it works in Austria,
I assume in Italy it's similar). They should then show you a proof of delivery
or refund the value of the package to you. That probably means hours in "customer
service" phone lines and waiting for weeks for replies, but if it's a
valuable package...
|
They already said that the tracking indicates it has been delivered. The mail
provider won't refund when they say they have delivered it.
|
False! I wrote my experience with CanadaPost:
https://www.bricklink.com/message.asp?ID=1459988
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And you think the Italian post service will do the same?
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Having lived one year in Italy, I say un-imaginable is imaginable there
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Italy, Campania
Canada, British Columbia
Austria, Steiermark
United Kingdom, England