| Discussion Forum: Thread 354558 |
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| | | Author: | minifig.only  | | Posted: | Mar 1, 2024 08:55 | | Subject: | Helpdesk response time? | | Viewed: | 179 times | | Topic: | Help | |
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| Is there anyone here who has received a response via the helpdesk since the beginning
of December 2023?
I've been waiting for over 2 months now, but nothing happens.
The big problem with the new helpdesk is that you don't get any confirmation
of receipt by email. There is no ticket number. You can't upload any documents.
It seems as if everyone has gone underground. Is there still a Bricklink admin
who takes care of the requests?
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| | | | | Author: | crazylegoman | | Posted: | Mar 1, 2024 10:30 | | Subject: | Re: Helpdesk response time? | | Viewed: | 39 times | | Topic: | Help | |
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| In Help, minifig.only writes:
| | Is there anyone here who has received a response via the helpdesk since the beginning
of December 2023?
I've been waiting for over 2 months now, but nothing happens.
The big problem with the new helpdesk is that you don't get any confirmation
of receipt by email. There is no ticket number. You can't upload any documents.
It seems as if everyone has gone underground. Is there still a Bricklink admin
who takes care of the requests?
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I'm in the same situation. No ticket, no confirmation...
TLC is hyperconcerned about its public image, so since TLC now owns Bricklink
you'd think they would do something to change that.
David
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| | | | | | | Author: | 1001bricks | | Posted: | Mar 1, 2024 10:39 | | Subject: | Re: Helpdesk response time? | | Viewed: | 39 times | | Topic: | Help | |
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| In Help, crazylegoman writes:
| | In Help, minifig.only writes:
| | Is there anyone here who has received a response via the helpdesk since the beginning
of December 2023?
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TLC is hyperconcerned about its public image, so since TLC now owns Bricklink
you'd think they would do something to change that.
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I'd say it may much depend the question also?
Like "I'd like my Wanted Lists to be sorted by Color then Qty" may
not be on their priority to reply to...
At the contrary, if it's something vital for your Shop, often (always?) Russell
reads the forum and quickly unlocks such problems.
This said - I agree I don't know why we don't have a 24/48 hrs and 24/365
Help reply (even with a canned message) on this site...
But there's also the fact we'd need a Notification system, because Message
may NOT be seen, and e-mails may NOT arrive. So that needs a completely new communication
system. Hum.
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| | | | | Author: | Brixcellence | | Posted: | Mar 4, 2024 16:22 | | Subject: | Re: Helpdesk response time? | | Viewed: | 51 times | | Topic: | Help | |
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| In Help, minifig.only writes:
| | Is there anyone here who has received a response via the helpdesk since the beginning
of December 2023?
I've been waiting for over 2 months now, but nothing happens.
The big problem with the new helpdesk is that you don't get any confirmation
of receipt by email. There is no ticket number. You can't upload any documents.
It seems as if everyone has gone underground. Is there still a Bricklink admin
who takes care of the requests?
|
We’re also waiting 7 weeks for a reply on our question we send via the form to
the helpdesk. We received no confirmation or ticket number. Few days ago we send
another message to enable IBAN payment, but also no confirmation.
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