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| | | Author: | Ziegelmeister  | | Posted: | Feb 2, 2024 11:55 | | Subject: | Massive refund error | | Viewed: | 211 times | | Topic: | Technical Issues | |
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| Has anyone had any problems with refunds recently? I had an order for 18
and it somehow got put in to a large box instead of medium. So I refunded the
buyer $4 for the overage yesterday. Today I was buying shipping for last night's
orders and noticed on paypal a refund for $21.35. If it were $3, $5, or heck,
even $40 I might understand that being a fat finger situation; but $21.35 is
kind or precise.
Is there any way to remedy this or am I just going to have to eat it?
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| | | | | Author: | Biglesdug | | Posted: | Feb 2, 2024 11:59 | | Subject: | Re: Massive refund error | | Viewed: | 55 times | | Topic: | Technical Issues | |
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| In Help, Ziegelmeister writes:
| | Has anyone had any problems with refunds recently? I had an order for 18
and it somehow got put in to a large box instead of medium. So I refunded the
buyer $4 for the overage yesterday. Today I was buying shipping for last night's
orders and noticed on paypal a refund for $21.35. If it were $3, $5, or heck,
even $40 I might understand that being a fat finger situation; but $21.35 is
kind or precise.
Is there any way to remedy this or am I just going to have to eat it?
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was the order for $21.35 total? You might have issued a full refund rather than
partial. You can always explain it to the buyer and ask them to send the difference
back to you.
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| | | | | Author: | Cob | | Posted: | Feb 2, 2024 12:00 | | Subject: | Re: Massive refund error | | Viewed: | 45 times | | Topic: | Technical Issues | |
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| In Help, Ziegelmeister writes:
| | Has anyone had any problems with refunds recently? I had an order for 18
and it somehow got put in to a large box instead of medium. So I refunded the
buyer $4 for the overage yesterday. Today I was buying shipping for last night's
orders and noticed on paypal a refund for $21.35. If it were $3, $5, or heck,
even $40 I might understand that being a fat finger situation; but $21.35 is
kind or precise.
Is there any way to remedy this or am I just going to have to eat it?
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The paypal refund includes sales tax.
Is 21.35 the amount that came out of your account or the total refund to the
buyer?
Unless the buyer sends you back the excessive refund, you are eating the difference.
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| | | | | Author: | Stellar | | Posted: | Feb 2, 2024 12:02 | | Subject: | Re: Massive refund error | | Viewed: | 51 times | | Topic: | Technical Issues | |
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| In Help, Ziegelmeister writes:
| | Has anyone had any problems with refunds recently? I had an order for 18
and it somehow got put in to a large box instead of medium. So I refunded the
buyer $4 for the overage yesterday. Today I was buying shipping for last night's
orders and noticed on paypal a refund for $21.35. If it were $3, $5, or heck,
even $40 I might understand that being a fat finger situation; but $21.35 is
kind or precise.
Is there any way to remedy this or am I just going to have to eat it?
|
Did you check what the refund inside the order shows now?
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| | | | | Author: | Ziegelmeister | | Posted: | Feb 2, 2024 12:08 | | Subject: | Re: Massive refund error | | Viewed: | 61 times | | Topic: | Technical Issues | |
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| | Order shows the $21.35 refund. |
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| | | | | Author: | Nubs_Select | | Posted: | Feb 2, 2024 12:32 | | Subject: | Re: Massive refund error | | Viewed: | 49 times | | Topic: | Technical Issues | |
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| | Did you happen to scroll at all when you were on the refund page? |
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| | | | | | | Author: | Ziegelmeister | | Posted: | Feb 2, 2024 12:36 | | Subject: | Re: Massive refund error | | Viewed: | 51 times | | Topic: | Technical Issues | |
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| In Help, Nubs_Select writes:
| | Did you happen to scroll at all when you were on the refund page?
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Not that I recall.
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| | | | | Author: | bahpstore | | Posted: | Feb 2, 2024 12:58 | | Subject: | Re: Massive refund error | | Viewed: | 61 times | | Topic: | Technical Issues | |
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| In Help, Ziegelmeister writes:
| | Has anyone had any problems with refunds recently? I had an order for 18
and it somehow got put in to a large box instead of medium. So I refunded the
buyer $4 for the overage yesterday. Today I was buying shipping for last night's
orders and noticed on paypal a refund for $21.35. If it were $3, $5, or heck,
even $40 I might understand that being a fat finger situation; but $21.35 is
kind or precise.
Is there any way to remedy this or am I just going to have to eat it?
|
We did and have proof something is not right.
https://www.bricklink.com/messageThread.asp?ID=353268&nID=1451334
Send message to help desk as Stellar asked. Didn't get anything back yet.
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| | | | | | | Author: | Ziegelmeister | | Posted: | Feb 2, 2024 13:03 | | Subject: | Re: Massive refund error | | Viewed: | 56 times | | Topic: | Technical Issues | |
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| In Help, bahpstore writes:
Interesting. I saw that thread - should have followed up in there. Thanks for
tip, at least it's not just me.
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| | | | | Author: | Adjour | | Posted: | Feb 5, 2024 19:09 | | Subject: | Re: Massive refund error | | Viewed: | 98 times | | Topic: | Technical Issues | |
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| In Help, Ziegelmeister writes:
| | Has anyone had any problems with refunds recently? I had an order for 18
and it somehow got put in to a large box instead of medium. So I refunded the
buyer $4 for the overage yesterday. Today I was buying shipping for last night's
orders and noticed on paypal a refund for $21.35. If it were $3, $5, or heck,
even $40 I might understand that being a fat finger situation; but $21.35 is
kind or precise.
Is there any way to remedy this or am I just going to have to eat it?
|
Hiya, I read this thread earlier thinking you somehow just typo'd.
But I just watched the same thing happen on my end. Except it tried to refund
a negative amount, the number was NOT what I imputed. Luckily it errored instead
of going through because of the wierd number. Just thought you should know.
Crystal
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| | | | | | | Author: | 1001bricks | | Posted: | Feb 5, 2024 19:34 | | Subject: | Re: Massive refund error | | Viewed: | 87 times | | Topic: | Technical Issues | |
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| | | But I just watched the same thing happen on my end. Except it tried to refund
a negative amount, the number was NOT what I imputed. Luckily it errored instead
of going through because of the wierd number. Just thought you should know.
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Nubs_Select talked about this.
It's a bug I see since the Refund page exists.
When you've input any amount in the "Refund amount Buyer will receive"
field, then using your mouse to scroll either up or down will increase or
decrease the value by increment of 1 (ex: 12.37 = 13.37, 14.37, etc)
Which can also lead to negative numbers.
But a few times I was to validate a refund which in the end was 1 or 3€ more
than what I typed because of this. Of course it's more difficult to notice
if you've a non trivial number like 12.37 which can become 13.37 without
you to notice.
In short, after clicking "Review refund" CAREFULLY double check the amount,
it may have changed since you typed it 
Note it's the same in a Shop page, you may type 4, scoll down, and buy 2...
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| | | | | | | | | Author: | Adjour | | Posted: | Feb 5, 2024 20:19 | | Subject: | Re: Massive refund error | | Viewed: | 83 times | | Topic: | Technical Issues | |
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| In Help, 1001bricks writes:
| | | | But I just watched the same thing happen on my end. Except it tried to refund
a negative amount, the number was NOT what I imputed. Luckily it errored instead
of going through because of the wierd number. Just thought you should know.
|
Nubs_Select talked about this.
It's a bug I see since the Refund page exists.
When you've input any amount in the "Refund amount Buyer will receive"
field, then using your mouse to scroll either up or down will increase or
decrease the value by increment of 1 (ex: 12.37 = 13.37, 14.37, etc)
Which can also lead to negative numbers.
But a few times I was to validate a refund which in the end was 1 or 3€ more
than what I typed because of this. Of course it's more difficult to notice
if you've a non trivial number like 12.37 which can become 13.37 without
you to notice.
In short, after clicking "Review refund" CAREFULLY double check the amount,
it may have changed since you typed it
Note it's the same in a Shop page, you may type 4, scoll down, and buy 2...
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Interesting. I've had the same problem on occasion listing parts. I get to
the screen to enter values and it has seemingly scrolled on its own and selected
an entirely different part. I've almost listed things I didn't have due
to this, and I'm sure I probably have too, because things come up sold that
I don't remember every having and subsequently cannot find. Ironically the
refund today was for such a part. It also sold in a non existant color, so a
double mistake (had I actually listed something and messed up). No doubt too
big of an error for me to have simply typo'd.
It comes in spurts. Sometimes years inbetween.
Crystal
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| | | | | | | | | | | Author: | bengreen28 | | Posted: | Feb 6, 2024 02:56 | | Subject: | Re: Massive refund error | | Viewed: | 46 times | | Topic: | Technical Issues | |
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| | |
Interesting. I've had the same problem on occasion listing parts. I get to
the screen to enter values and it has seemingly scrolled on its own and selected
an entirely different part. I've almost listed things I didn't have due
to this, and I'm sure I probably have too, because things come up sold that
I don't remember every having and subsequently cannot find. Ironically the
refund today was for such a part. It also sold in a non existant color, so a
double mistake (had I actually listed something and messed up). No doubt too
big of an error for me to have simply typo'd.
It comes in spurts. Sometimes years inbetween.
Crystal
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I’ve also noticed it does it on the wanted lists, I’ve put in an amount of how
many I have, then scroll down the page and enter a few more, when I’ve gone back
to check after saving, the inputted quantities are different. I tried it out
and if you don’t click away from the box it will change the amounts.
I now click away from each input box at the bottom of the screen before scrolling
down so it doesn’t change.
I have also noticed that on listing parts you can’t scroll the screen and you
end up scrolling through the description box until you click the anywhere else
on the page.
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| | | | | | | | | Author: | Ziegelmeister | | Posted: | Feb 6, 2024 04:05 | | Subject: | Re: Massive refund error | | Viewed: | 42 times | | Topic: | Technical Issues | |
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| In Help, 1001bricks writes:
| | Nubs_Select talked about this.
It's a bug I see since the Refund page exists.
When you've input any amount in the "Refund amount Buyer will receive"
field, then using your mouse to scroll either up or down will increase or
decrease the value by increment of 1 (ex: 12.37 = 13.37, 14.37, etc)
Which can also lead to negative numbers.
But a few times I was to validate a refund which in the end was 1 or 3€ more
than what I typed because of this. Of course it's more difficult to notice
if you've a non trivial number like 12.37 which can become 13.37 without
you to notice.
In short, after clicking "Review refund" CAREFULLY double check the amount,
it may have changed since you typed it
Note it's the same in a Shop page, you may type 4, scoll down, and buy 2...
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... But... When I tried to replicate this after Nubs mentioned it above, I
scrolled up, down, left, right, expanded, contracted... nothing changed.
But the larger question is still, did the buyer receive 5x the refund and/or
am I totally shafted on being reimbursed?
As it stands now, no more refunds for a few dollars to anyone regardless of the
reason if I can't be guaranteed I won't "accidentally" refund
25% of their order.
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| | | | | | | | | | | Author: | Stellar | | Posted: | Feb 6, 2024 04:15 | | Subject: | Re: Massive refund error | | Viewed: | 59 times | | Topic: | Technical Issues | |
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| In Help, Ziegelmeister writes:
| | In Help, 1001bricks writes:
| | Nubs_Select talked about this.
It's a bug I see since the Refund page exists.
When you've input any amount in the "Refund amount Buyer will receive"
field, then using your mouse to scroll either up or down will increase or
decrease the value by increment of 1 (ex: 12.37 = 13.37, 14.37, etc)
Which can also lead to negative numbers.
But a few times I was to validate a refund which in the end was 1 or 3€ more
than what I typed because of this. Of course it's more difficult to notice
if you've a non trivial number like 12.37 which can become 13.37 without
you to notice.
In short, after clicking "Review refund" CAREFULLY double check the amount,
it may have changed since you typed it
Note it's the same in a Shop page, you may type 4, scoll down, and buy 2...
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... But... When I tried to replicate this after Nubs mentioned it above, I
scrolled up, down, left, right, expanded, contracted... nothing changed.
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To replicate the cursor needs to be in the box of the refunded amount. I just
tried and it changes.
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But the larger question is still, did the buyer receive 5x the refund and/or
am I totally shafted on being reimbursed?
As it stands now, no more refunds for a few dollars to anyone regardless of the
reason if I can't be guaranteed I won't "accidentally" refund
25% of their order.
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Feb 6, 2024 11:23 | | Subject: | Re: Massive refund error | | Viewed: | 40 times | | Topic: | Technical Issues | |
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| In Help, Ziegelmeister writes:
| | In Help, 1001bricks writes:
| | Nubs_Select talked about this.
It's a bug I see since the Refund page exists.
When you've input any amount in the "Refund amount Buyer will receive"
field, then using your mouse to scroll either up or down will increase or
decrease the value by increment of 1 (ex: 12.37 = 13.37, 14.37, etc)
Which can also lead to negative numbers.
But a few times I was to validate a refund which in the end was 1 or 3€ more
than what I typed because of this. Of course it's more difficult to notice
if you've a non trivial number like 12.37 which can become 13.37 without
you to notice.
In short, after clicking "Review refund" CAREFULLY double check the amount,
it may have changed since you typed it
Note it's the same in a Shop page, you may type 4, scoll down, and buy 2...
|
... But... When I tried to replicate this after Nubs mentioned it above, I
scrolled up, down, left, right, expanded, contracted... nothing changed.
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Depends the position of your cursor, the rotation speed or start time, many things...
Here I can make it happen 100% of the times.
Confirmed to happen here on Firefox and Nubs on Opera IIRC - at least, didn't
try other browsers.
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| | | | | | | | | | | | | Author: | Adjour | | Posted: | Feb 6, 2024 11:28 | | Subject: | Re: Massive refund error | | Viewed: | 37 times | | Topic: | Technical Issues | |
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| In Help, 1001bricks writes:
| | In Help, Ziegelmeister writes:
| | In Help, 1001bricks writes:
| | Nubs_Select talked about this.
It's a bug I see since the Refund page exists.
When you've input any amount in the "Refund amount Buyer will receive"
field, then using your mouse to scroll either up or down will increase or
decrease the value by increment of 1 (ex: 12.37 = 13.37, 14.37, etc)
Which can also lead to negative numbers.
But a few times I was to validate a refund which in the end was 1 or 3€ more
than what I typed because of this. Of course it's more difficult to notice
if you've a non trivial number like 12.37 which can become 13.37 without
you to notice.
In short, after clicking "Review refund" CAREFULLY double check the amount,
it may have changed since you typed it
Note it's the same in a Shop page, you may type 4, scoll down, and buy 2...
|
... But... When I tried to replicate this after Nubs mentioned it above, I
scrolled up, down, left, right, expanded, contracted... nothing changed.
|
Depends the position of your cursor, the rotation speed or start time, many things...
Here I can make it happen 100% of the times.
Confirmed to happen here on Firefox and Nubs on Opera IIRC - at least, didn't
try other browsers.
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I was using chrome when it happened
oddly on this second laptop, that uses Edge instead of chrome, I get a whole
different set of ghost clicks instead of scrolls. Again, for irony, I was typing
this message and it randomly went to an unrelated page on bricklink I had not
been to before. I did not have my hand on my mouse. I guess its possible my wrist
is bumping the pad though, but I don't think so
Also this laptop will once a week claim I can't log into bricklink because
of cookies not being enabled (they are) and it will randomly stop asking and
let me in the site.
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| | | | | | | | | | | | | Author: | qwertyboy | | Posted: | Feb 6, 2024 11:39 | | Subject: | Re: Massive refund error | | Viewed: | 48 times | | Topic: | Technical Issues | |
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| In Help, 1001bricks writes:
| | In Help, Ziegelmeister writes:
| | In Help, 1001bricks writes:
| | Nubs_Select talked about this.
It's a bug I see since the Refund page exists.
When you've input any amount in the "Refund amount Buyer will receive"
field, then using your mouse to scroll either up or down will increase or
decrease the value by increment of 1 (ex: 12.37 = 13.37, 14.37, etc)
Which can also lead to negative numbers.
But a few times I was to validate a refund which in the end was 1 or 3€ more
than what I typed because of this. Of course it's more difficult to notice
if you've a non trivial number like 12.37 which can become 13.37 without
you to notice.
In short, after clicking "Review refund" CAREFULLY double check the amount,
it may have changed since you typed it
Note it's the same in a Shop page, you may type 4, scoll down, and buy 2...
|
... But... When I tried to replicate this after Nubs mentioned it above, I
scrolled up, down, left, right, expanded, contracted... nothing changed.
|
Depends the position of your cursor, the rotation speed or start time, many things...
Here I can make it happen 100% of the times.
Confirmed to happen here on Firefox and Nubs on Opera IIRC - at least, didn't
try other browsers.
|
The behavior of the mouse scroll wheel updating the contents of a "number"
input field is the default behavior on most browsers. This can be disabled with
a small tidbit of JavaScript (you can disable events generated by the scroll
wheel with a "blur()" override).
For devs: please let me know if you need more specific info.
Niek.
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Feb 6, 2024 12:06 | | Subject: | Re: Massive refund error | | Viewed: | 47 times | | Topic: | Technical Issues | |
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| | | The behavior of the mouse scroll wheel updating the contents of a "number"
input field is the default behavior on most browsers. This can be disabled with
a small tidbit of JavaScript (you can disable events generated by the scroll
wheel with a "blur()" override).
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Absolutely, that should be required almost everywhere.
| | For devs: please let me know if you need more specific info.
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Frankly, I think they must be professionals.
They apparently don't implement what we may wish, but don't think they
just watched Javascript Tutos on Youtube
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USA, Ohio
Spain, Comunidad Valenciana
Canada, Ontario
France, Provence-Alpes-Côte d'Azur
United Kingdom, England
