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| | | Author: | Bluenose2021  | | Posted: | Jan 23, 2024 10:04 | | Subject: | Customers paid, money never received! | | Viewed: | 180 times | | Topic: | Payment Methods | |
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| Hi everyone,
I'm really in need of help. I've tried reaching out to admin for the
past week but haven't heard anything. I am new to BrickLink and I am very
excited to be part of the community. I opened a store in November/ December and
set everything up according to the guided instructions.
I sold a few sets to 2 different clients with the same result: the system worked
fine in advising me of interest, the invoicing, the progress report and payment.
Except: that I don't actually know where the money went. I can't see
it in the account I connected my store to, nor PayPal, nor Stripe.
My clients confirmed that payment was made through the platform and that their
records show payment as 'PayPal'. I contacted PayPal and Stripe (just
in case) and neither has a record of my store being actively connected to their
services.
I would love to check the settings and parameters for payment in BrickLink but
it doesn't seem that this is possible. I don't want to disconnect the
method of payment in case I lose the ability to claim the money sent.
Help! I can't sell anymore until this if fixed. Thank you in advance to the
community
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| | | | | Author: | 1001bricks | | Posted: | Jan 23, 2024 10:14 | | Subject: | Re: Customers paid, money never received! | | Viewed: | 58 times | | Topic: | Payment Methods | |
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| | | My clients confirmed that payment was made through the platform and that their
records show payment as 'PayPal'. I contacted PayPal and Stripe (just
in case) and neither has a record of my store being actively connected to their
services.
|
There's no bug I know of regarding "paid" but not...
1) Check your PayPal account, if it's not there it's not paid.
2) Ask buyer the PayPal transaction ID, and / or screen copy or email transferred
for the said payment. Search ID in PayPal.
If not, then they didn't pay, or didn't pay you.
But I don't think there's a bug there.
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| | | | | Author: | jennnifer | | Posted: | Jan 23, 2024 10:33 | | Subject: | Re: Customers paid, money never received! | | Viewed: | 53 times | | Topic: | Payment Methods | |
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| In Payment Methods, Bluenose2021 writes:
| | Hi everyone,
I'm really in need of help. I've tried reaching out to admin for the
past week but haven't heard anything. I am new to BrickLink and I am very
excited to be part of the community. I opened a store in November/ December and
set everything up according to the guided instructions.
I sold a few sets to 2 different clients with the same result: the system worked
fine in advising me of interest, the invoicing, the progress report and payment.
Except: that I don't actually know where the money went. I can't see
it in the account I connected my store to, nor PayPal, nor Stripe.
My clients confirmed that payment was made through the platform and that their
records show payment as 'PayPal'. I contacted PayPal and Stripe (just
in case) and neither has a record of my store being actively connected to their
services.
I would love to check the settings and parameters for payment in BrickLink but
it doesn't seem that this is possible. I don't want to disconnect the
method of payment in case I lose the ability to claim the money sent.
Help! I can't sell anymore until this if fixed. Thank you in advance to the
community
|
Check your Merchant ID number on your BrickLink store settings page.
Check your Merchant ID number on your Paypal account profile page.
Are they the same?
~Jen
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| | | | | | | Author: | Bluenose2021 | | Posted: | Jan 23, 2024 12:55 | | Subject: | Re: Customers paid, money never received! | | Viewed: | 53 times | | Topic: | Payment Methods | |
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| Hi Jennifer, thank you for this. No the numbers are different and neither stripe
nor PayPal could recognize the merchant number.
In Payment Methods, jennnifer writes:
| | In Payment Methods, Bluenose2021 writes:
| | Hi everyone,
I'm really in need of help. I've tried reaching out to admin for the
past week but haven't heard anything. I am new to BrickLink and I am very
excited to be part of the community. I opened a store in November/ December and
set everything up according to the guided instructions.
I sold a few sets to 2 different clients with the same result: the system worked
fine in advising me of interest, the invoicing, the progress report and payment.
Except: that I don't actually know where the money went. I can't see
it in the account I connected my store to, nor PayPal, nor Stripe.
My clients confirmed that payment was made through the platform and that their
records show payment as 'PayPal'. I contacted PayPal and Stripe (just
in case) and neither has a record of my store being actively connected to their
services.
I would love to check the settings and parameters for payment in BrickLink but
it doesn't seem that this is possible. I don't want to disconnect the
method of payment in case I lose the ability to claim the money sent.
Help! I can't sell anymore until this if fixed. Thank you in advance to the
community
|
Check your Merchant ID number on your BrickLink store settings page.
Check your Merchant ID number on your Paypal account profile page.
Are they the same?
~Jen
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| | | | | | | | | Author: | peregrinator | | Posted: | Jan 23, 2024 13:17 | | Subject: | Re: Customers paid, money never received! | | Viewed: | 41 times | | Topic: | Payment Methods | |
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| In Payment Methods, Bluenose2021 writes:
| | Hi Jennifer, thank you for this. No the numbers are different and neither stripe
nor PayPal could recognize the merchant number.
|
OK, what may have happened is that the money left the buyers' accounts but
hasn't actually gotten anywhere (yet?) and may ultimately be returned to
their accounts. I know this happens when a buyer sends payment to an e-mail address
that doesn't exist in PP.
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| | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jan 23, 2024 13:19 | | Subject: | Re: Customers paid, money never received! | | Viewed: | 44 times | | Topic: | Payment Methods | |
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| In Payment Methods, peregrinator writes:
| | In Payment Methods, Bluenose2021 writes:
| | Hi Jennifer, thank you for this. No the numbers are different and neither stripe
nor PayPal could recognize the merchant number.
|
OK, what may have happened is that the money left the buyers' accounts but
hasn't actually gotten anywhere (yet?) and may ultimately be returned to
their accounts. I know this happens when a buyer sends payment to an e-mail address
that doesn't exist in PP.
|
Bringing back memories. When I first started selling on eBay years ago I had
I set up wrong and have several payments go to a PayPal account that didn’t exist.
So I created said PayPal account and the money was in it. So that might be where
the money is
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| | | | | | | | | | | | | Author: | Bluenose2021 | | Posted: | Jan 23, 2024 20:05 | | Subject: | Re: Customers paid, money never received! | | Viewed: | 29 times | | Topic: | Payment Methods | |
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| Stressful memories I bet! How do I know which account I need to create then?
In Payment Methods, Nubs_Select writes:
| | In Payment Methods, peregrinator writes:
| | In Payment Methods, Bluenose2021 writes:
| | Hi Jennifer, thank you for this. No the numbers are different and neither stripe
nor PayPal could recognize the merchant number.
|
OK, what may have happened is that the money left the buyers' accounts but
hasn't actually gotten anywhere (yet?) and may ultimately be returned to
their accounts. I know this happens when a buyer sends payment to an e-mail address
that doesn't exist in PP.
|
Bringing back memories. When I first started selling on eBay years ago I had
I set up wrong and have several payments go to a PayPal account that didn’t exist.
So I created said PayPal account and the money was in it. So that might be where
the money is
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| | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Jan 23, 2024 21:08 | | Subject: | Re: Customers paid, money never received! | | Viewed: | 37 times | | Topic: | Payment Methods | |
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| In Payment Methods, Bluenose2021 writes:
| | Stressful memories I bet! How do I know which account I need to create then?
|
indeed but good times in hindsight. as for how to know you'd have to somehow
see which email you somehow connected (if this specific problem is indeed the
case)
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| | | | | | | | | Author: | jennnifer | | Posted: | Jan 23, 2024 17:02 | | Subject: | Re: Customers paid, money never received! | | Viewed: | 40 times | | Topic: | Payment Methods | |
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| In Payment Methods, Bluenose2021 writes:
| | Hi Jennifer, thank you for this. No the numbers are different and neither stripe
nor PayPal could recognize the merchant number.
|
Is there no possibility that you accidentally set up your Paypal account with
a different email or a typo?
I would contact BrickLink Help Desk and see if they can help.
~Jen
| |
In Payment Methods, jennnifer writes:
| | In Payment Methods, Bluenose2021 writes:
| | Hi everyone,
I'm really in need of help. I've tried reaching out to admin for the
past week but haven't heard anything. I am new to BrickLink and I am very
excited to be part of the community. I opened a store in November/ December and
set everything up according to the guided instructions.
I sold a few sets to 2 different clients with the same result: the system worked
fine in advising me of interest, the invoicing, the progress report and payment.
Except: that I don't actually know where the money went. I can't see
it in the account I connected my store to, nor PayPal, nor Stripe.
My clients confirmed that payment was made through the platform and that their
records show payment as 'PayPal'. I contacted PayPal and Stripe (just
in case) and neither has a record of my store being actively connected to their
services.
I would love to check the settings and parameters for payment in BrickLink but
it doesn't seem that this is possible. I don't want to disconnect the
method of payment in case I lose the ability to claim the money sent.
Help! I can't sell anymore until this if fixed. Thank you in advance to the
community
|
Check your Merchant ID number on your BrickLink store settings page.
Check your Merchant ID number on your Paypal account profile page.
Are they the same?
~Jen
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| | | | | | | | | | | Author: | Bluenose2021 | | Posted: | Jan 23, 2024 20:06 | | Subject: | Re: Customers paid, money never received! | | Viewed: | 29 times | | Topic: | Payment Methods | |
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| I do wonder, I've sent 2 messages to the help desk in the past week, hope
that I'll get some guidance soon, Christophe
In Payment Methods, jennnifer writes:
| | In Payment Methods, Bluenose2021 writes:
| | Hi Jennifer, thank you for this. No the numbers are different and neither stripe
nor PayPal could recognize the merchant number.
|
Is there no possibility that you accidentally set up your Paypal account with
a different email or a typo?
I would contact BrickLink Help Desk and see if they can help.
~Jen
| |
In Payment Methods, jennnifer writes:
| | In Payment Methods, Bluenose2021 writes:
| | Hi everyone,
I'm really in need of help. I've tried reaching out to admin for the
past week but haven't heard anything. I am new to BrickLink and I am very
excited to be part of the community. I opened a store in November/ December and
set everything up according to the guided instructions.
I sold a few sets to 2 different clients with the same result: the system worked
fine in advising me of interest, the invoicing, the progress report and payment.
Except: that I don't actually know where the money went. I can't see
it in the account I connected my store to, nor PayPal, nor Stripe.
My clients confirmed that payment was made through the platform and that their
records show payment as 'PayPal'. I contacted PayPal and Stripe (just
in case) and neither has a record of my store being actively connected to their
services.
I would love to check the settings and parameters for payment in BrickLink but
it doesn't seem that this is possible. I don't want to disconnect the
method of payment in case I lose the ability to claim the money sent.
Help! I can't sell anymore until this if fixed. Thank you in advance to the
community
|
Check your Merchant ID number on your BrickLink store settings page.
Check your Merchant ID number on your Paypal account profile page.
Are they the same?
~Jen
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| | | | | | | | | Author: | tec | | Posted: | Jan 24, 2024 14:55 | | Subject: | Re: Customers paid, money never received! | | Viewed: | 30 times | | Topic: | Payment Methods | |
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| | He actually said they do not match, isn't this the problem? |
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| | | | | Author: | bricks2you | | Posted: | Jan 23, 2024 10:37 | | Subject: | Re: Customers paid, money never received! | | Viewed: | 56 times | | Topic: | Payment Methods | |
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| Be sure there isn’t a little icon in the paid box. If so click it for an explanation
In Payment Methods, Bluenose2021 writes:
| | Hi everyone,
I'm really in need of help. I've tried reaching out to admin for the
past week but haven't heard anything. I am new to BrickLink and I am very
excited to be part of the community. I opened a store in November/ December and
set everything up according to the guided instructions.
I sold a few sets to 2 different clients with the same result: the system worked
fine in advising me of interest, the invoicing, the progress report and payment.
Except: that I don't actually know where the money went. I can't see
it in the account I connected my store to, nor PayPal, nor Stripe.
My clients confirmed that payment was made through the platform and that their
records show payment as 'PayPal'. I contacted PayPal and Stripe (just
in case) and neither has a record of my store being actively connected to their
services.
I would love to check the settings and parameters for payment in BrickLink but
it doesn't seem that this is possible. I don't want to disconnect the
method of payment in case I lose the ability to claim the money sent.
Help! I can't sell anymore until this if fixed. Thank you in advance to the
community
|
|
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| | | | | | | Author: | Bluenose2021 | | Posted: | Jan 23, 2024 20:03 | | Subject: | Re: Customers paid, money never received! | | Viewed: | 31 times | | Topic: | Payment Methods | |
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| Thanks for this, no icon so no details...
In Payment Methods, bricks2you writes:
| | Be sure there isn’t a little icon in the paid box. If so click it for an explanation
In Payment Methods, Bluenose2021 writes:
| | Hi everyone,
I'm really in need of help. I've tried reaching out to admin for the
past week but haven't heard anything. I am new to BrickLink and I am very
excited to be part of the community. I opened a store in November/ December and
set everything up according to the guided instructions.
I sold a few sets to 2 different clients with the same result: the system worked
fine in advising me of interest, the invoicing, the progress report and payment.
Except: that I don't actually know where the money went. I can't see
it in the account I connected my store to, nor PayPal, nor Stripe.
My clients confirmed that payment was made through the platform and that their
records show payment as 'PayPal'. I contacted PayPal and Stripe (just
in case) and neither has a record of my store being actively connected to their
services.
I would love to check the settings and parameters for payment in BrickLink but
it doesn't seem that this is possible. I don't want to disconnect the
method of payment in case I lose the ability to claim the money sent.
Help! I can't sell anymore until this if fixed. Thank you in advance to the
community
|
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| | | | | Author: | Adjour | | Posted: | Jan 23, 2024 17:20 | | Subject: | Re: Customers paid, money never received! | | Viewed: | 50 times | | Topic: | Payment Methods | |
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| If your paypal account is new, they hold your money for something like 21 days
or so IIRC.
Also recently I had two of my paypal payments from Canada to the USA held, for
no good reason I could ever figure out except they both came from Canada. I waited
it out to see what would happen and it was over a month.
That said, you'd see it in your balance, but just be unable to use or withdraw
it.
This is a common question from new PP users. Chances are funds are simply being
held, not missing.
Crystal
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| | | | | | | Author: | Bluenose2021 | | Posted: | Jan 23, 2024 20:08 | | Subject: | Re: Customers paid, money never received! | | Viewed: | 38 times | | Topic: | Payment Methods | |
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| Thank you Crystal, it is somewhat reassuring to read that others have experienced
this. I'm hoping that this is the case. I'm hoping that someone from
BrickLink might help me with confirming the configuration and then, take it from
there. I'll probably have to be patient but won't be keen on selling
until this is clarified.
In Payment Methods, Adjour writes:
| | If your paypal account is new, they hold your money for something like 21 days
or so IIRC.
Also recently I had two of my paypal payments from Canada to the USA held, for
no good reason I could ever figure out except they both came from Canada. I waited
it out to see what would happen and it was over a month.
That said, you'd see it in your balance, but just be unable to use or withdraw
it.
This is a common question from new PP users. Chances are funds are simply being
held, not missing.
Crystal
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| | | | | Author: | LEGOMANADAM | | Posted: | Jan 26, 2024 04:56 | | Subject: | Re: Customers paid, money never received! | | Viewed: | 36 times | | Topic: | Payment Methods | |
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| In Payment Methods, Bluenose2021 writes:
| | Hi everyone,
I'm really in need of help. I've tried reaching out to admin for the
past week but haven't heard anything. I am new to BrickLink and I am very
excited to be part of the community. I opened a store in November/ December and
set everything up according to the guided instructions.
I sold a few sets to 2 different clients with the same result: the system worked
fine in advising me of interest, the invoicing, the progress report and payment.
Except: that I don't actually know where the money went. I can't see
it in the account I connected my store to, nor PayPal, nor Stripe.
My clients confirmed that payment was made through the platform and that their
records show payment as 'PayPal'. I contacted PayPal and Stripe (just
in case) and neither has a record of my store being actively connected to their
services.
I would love to check the settings and parameters for payment in BrickLink but
it doesn't seem that this is possible. I don't want to disconnect the
method of payment in case I lose the ability to claim the money sent.
Help! I can't sell anymore until this if fixed. Thank you in advance to the
community
|
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| | | | | | | Author: | LEGOMANADAM | | Posted: | Jan 26, 2024 05:00 | | Subject: | Re: Customers paid, money never received! | | Viewed: | 38 times | | Topic: | Payment Methods | |
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| In Payment Methods, LEGOMANADAM writes: There is a way that a person can pay
by PayPal and the receiver has not received it. Check the email address you are
using for bricklink and compare it to you PayPal account email address. If the
email in your Bricklink is not in your PayPal account, you will not receive the
money until you add the email address from bricklink to your PayPal account.
| | In Payment Methods, Bluenose2021 writes:
| | Hi everyone,
I'm really in need of help. I've tried reaching out to admin for the
past week but haven't heard anything. I am new to BrickLink and I am very
excited to be part of the community. I opened a store in November/ December and
set everything up according to the guided instructions.
I sold a few sets to 2 different clients with the same result: the system worked
fine in advising me of interest, the invoicing, the progress report and payment.
Except: that I don't actually know where the money went. I can't see
it in the account I connected my store to, nor PayPal, nor Stripe.
My clients confirmed that payment was made through the platform and that their
records show payment as 'PayPal'. I contacted PayPal and Stripe (just
in case) and neither has a record of my store being actively connected to their
services.
I would love to check the settings and parameters for payment in BrickLink but
it doesn't seem that this is possible. I don't want to disconnect the
method of payment in case I lose the ability to claim the money sent.
Help! I can't sell anymore until this if fixed. Thank you in advance to the
community
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Canada, Ontario
France, Provence-Alpes-Côte d'Azur
USA, Illinois
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